The document discusses project communication management processes including communications planning, information distribution, performance reporting, and administrative closure. It provides details on developing a communications management plan and stakeholder analysis to guide information distribution. The document also covers performance reporting, developing communication skills, using templates, and developing a communications infrastructure to improve information sharing.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online from Scribd
The document discusses project communication management processes including communications planning, information distribution, performance reporting, and administrative closure. It provides details on developing a communications management plan and stakeholder analysis to guide information distribution. The document also covers performance reporting, developing communication skills, using templates, and developing a communications infrastructure to improve information sharing.
The document discusses project communication management processes including communications planning, information distribution, performance reporting, and administrative closure. It provides details on developing a communications management plan and stakeholder analysis to guide information distribution. The document also covers performance reporting, developing communication skills, using templates, and developing a communications infrastructure to improve information sharing.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online from Scribd
The document discusses project communication management processes including communications planning, information distribution, performance reporting, and administrative closure. It provides details on developing a communications management plan and stakeholder analysis to guide information distribution. The document also covers performance reporting, developing communication skills, using templates, and developing a communications infrastructure to improve information sharing.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online from Scribd
Download as ppt, pdf, or txt
You are on page 1/ 12
Project Communications
Management
1 Project Communications Management Processes • Communications planning: determining the information and communications needs of the stakeholders • Information distribution: making needed information available in a timely manner • Performance reporting: collecting and disseminating performance information • Administrative closure: generating, gathering, and disseminating information to formalize phase or project completion
2 Communications Planning
• Every project should include some type of
communications management plan, a document that guides project communications • Creating a stakeholder analysis for project communications also aids in communications planning
3 Communications Management Plan Contents • A description of a collection and filing structure for gathering and storing various types of information • A distribution structure describing what information goes to whom, when, and how • A format for communicating key project information • A project schedule for producing the information • Access methods for obtaining the information • A method for updating the communications management plans as the project progresses and develops • A stakeholder communications analysis
4 Information Distribution • Getting the right information to the right people at the right time and in a useful format is just as important as developing the information in the first place • Important considerations include – using technology to enhance information distribution – formal and informal methods for distributing information
5 The Impact of the Number of People on Communications Channels
6 Performance Reporting • Performance reporting keeps stakeholders informed about how resources are being used to achieve project objectives – Status reports describe where the project stands at a specific point in time – Progress reports describe what the project team has accomplished during a certain period of time – Project forecasting predicts future project status and progress based on past information and trends – Status review meetings often include performance reporting
7 Administrative Closure
• A project or phase of a project requires closure
8 Suggestions for Improving Project Communications • Manage conflicts effectively • Develop better communication skills • Run effective meetings • Use e-mail effectively • Use templates for project communications
9 Developing Better Communication Skills • Companies and formal degree programs for IT professionals often neglect the importance of developing speaking, writing, and listening skills • As organizations become more global, they realize they must invest in ways to improve communication with people from different countries and cultures • It takes leadership to improve communication
10 Using Templates for Project Communications • Many technical people are afraid to ask for help • Providing examples and templates for project communications saves time and money • Organizations can develop their own templates, use some provided by outside organizations, or use samples from textbooks • Recall that research shows that companies that excel in project management make effective use of templates
11 Developing a Communications Infrastructure • A communications infrastructure is a set of tools, techniques, and principles that provide a foundation for the effective transfer of information – Tools include e-mail, project management software, groupware, fax machines, telephones, teleconferencing systems, document management systems, and word processors – Techniques include reporting guidelines and templates, meeting ground rules and procedures, decision-making processes, problem-solving approaches, and conflict resolution and negotiation techniques – Principles include using open dialog and an agreed upon work ethic
