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RAAMACHANDREN.R Address Line 1, Address Line 2, Address Line 3, Address Line 4, Chennai-600 032.

Phone No: 044-******* Mobile : 9840****** E-Mail: raamachandren.rajagopalan@yahoo.co.in

RESUME

OBJECTIVE: To achieve professional excellence and develop leadership qualities.

ACADEMIC QUALIFICATION: Course Matriculation College/School Guru Nanak Matriculation & Higher Secondary School, Velachery, Chennai 600 042 Guru Nanak Matriculation & Higher Secondary School, Velachery, Chennai 600 042. Guru Nanak College, Velachery 600 042. (Affiliated to Madras University, Chennai). Year of Passing 2001 Percentage

60

Higher Secondary

2003

80

Bachelor of commerce

2006

49

Currently pursuing POST GRADUATE DIPLOMA IN BUSINESS ADMINISTRATION with FINANCE as specialization through SYMBIOSIS CENTRE OF DISTANCE LEARNING PUNE.

TECHNICAL SKILLS: Operating System: Windows 95/98/2000/Me/XP. Knowledge on configuration of modems routers and basic computer hardware

WORK EXPEREINCE FROM July 2006 till Date HCL Technologies BPO Services Designation: Technical Support Officer Process: AT&T (ISP) Nature of Work: Troubleshooting for internet connections, modem configurations both wired and wireless, basic router configurations for linksys, netgear, belkin, dlink and basic wireless configuration of linksys router. Have taken escalation calls while on floor and have monitored calls of team members. Have even troubleshooted for 3rd party modems on customers request. Have achieved good scores in POSE (Point of Service Evaluation) FCR (First Call Resolution) and in AQS (Agent Quality Score) Underwent training on BT modems and routers before being shifted to AT&T Currently working in a non tech process named WLR3 for BT Took calls in WLR3 for a while and returned back to AT&T process again

ACCOLADES WON: Awarded the best volunteer in YOUTH RED CROSS Have been the runners up in Inter-Dept quiz

EXTRA CURRICULAR ACTIVITIES: A core member of Rotract Club of Guru Nanak college(Member of Rotract Club 3230 District) , Took part in pulse polio and blood donation camps Have been a member and an organizer of various cultural activities in college

PERSONAL DETAILS: Fathers Name Mothers Name Date of Birth Age Gender Marital Status Nationality Religion Languages Known : : : : : : : : : (late) Rajagopalan. R Mrs. Kamakshi Rajagopalan 15th August 1984 23Years Male Single Indian Hindu English, Tamil and Hindi

DECLARATION: I hereby declare that all the information furnished above is true to the best of my knowledge.

Date: 24.7.2008 Place: Chennai (RAAMACHANDREN.R)

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