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    Management Pub Licensee CV

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    Mike Kelley
    Ivor Goodone has over 20 years of experience in public house management and hospitality. He is currently seeking a general management position in Glasgow. He has a proven track record of turning around failing businesses by improving quality, service and reputation. He is skilled in areas like team leadership, customer service, financial management, and developing new business. His most recent role was as General Manager of a large pub in Liverpool with over £1 million in annual revenue.

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    Management Pub Licensee CV

    Uploaded by

    Mike Kelley
    5K views2 pages
    Ivor Goodone has over 20 years of experience in public house management and hospitality. He is currently seeking a general management position in Glasgow. He has a proven track record of turning around failing businesses by improving quality, service and reputation. He is skilled in areas like team leadership, customer service, financial management, and developing new business. His most recent role was as General Manager of a large pub in Liverpool with over £1 million in annual revenue.

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    Ivor Goodone has over 20 years of experience in public house management and hospitality. He is currently seeking a general management position in Glasgow. He has a proven track record of turning around failing businesses by improving quality, service and reputation. He is skilled in areas like team leadership, customer service, financial management, and developing new business. His most recent role was as General Manager of a large pub in Liverpool with over £1 million in annual revenue.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    5K views2 pages

    Management Pub Licensee CV

    Uploaded by

    Mike Kelley
    Ivor Goodone has over 20 years of experience in public house management and hospitality. He is currently seeking a general management position in Glasgow. He has a proven track record of turning around failing businesses by improving quality, service and reputation. He is skilled in areas like team leadership, customer service, financial management, and developing new business. His most recent role was as General Manager of a large pub in Liverpool with over £1 million in annual revenue.

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    ________________________________________________________________________________________________

    CV Ivor Goodone
    Address Line 1
    Address Line 2
    Tyne and Wear
    Post Code

    Telephone: 0191 123456. Mobile: 07712 123456. Email: ivorgoodone@email.com

    GENERAL MANAGEMENT / RETAIL / LICENSEE


     Public Bar – Hospitality Management – Quality Assurance 

    Possessing a wealth of experience Public House Management and a proven ability in achieving
    company targets and developing new and repeat business. Believing that good team leadership and
    a hands-on approach to management brings increased standards and profits whilst maintaining a
    welcoming atmosphere and a high quality of entertainment. Now looking for a similar public house
    management position and returning to the Glasgow area.
    _________________________________________________________________________________________________________________

    AREAS OF EXPERTISE
     General management  Team leadership  Customer service
     Business development  License / employment laws  Stock control
     Promotions / sales initiatives  Staff training and development  Security
     Cellar management  Recruitment / inductions  Health & Safety
     Problem solving  Financial / budget / P&L control  Change management

    PROFESSIONAL DEVELOPMENT
    National Licensee’s Certificate 1999
    HNC Business Administration 1995
    Craft Trainer Award 1989
    Quality Certificate High Quality Cellar Management 2000
    IGS Travel Inn Training Certificate – System Training 2001
    Various courses: Licensed to Trade (5 days), Handling Customer Complaints,
    Welcome Host (customer service).

    PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS


    GENERAL MANAGER Sep 04 – Present
    Askley Arms (Brewers Fare – Whitbread Plc), Liverpool
    General Management responsibilities for the whole business. Very much a hands-on operation in a
    very busy public house, (employing, training and supervising over 30 bar staff (capacity 400).
    Ensuring a high standard of food preparation, presentation and menu planning whilst maintaining a
    high standard of health and hygiene. (Turning over approx. £1 Million p.a.).
     Turned around this failing business by enhancing the reputation, service and quality standards.
     Developed the family food franchise to include catering for families and special occasions, the
    public bar and live entertainment.
     Decreased all stock losses and reduced almost all cash losses since takeover.
     Constantly achieved annual growth in profit by implementing promotional activities and
    encouraging sales productivity from staff. Trained staff to NVQ recognition.
     Decreased all stock losses and reduced all cash losses since takeover.
     Increased repeat business, increased sales through customer loyalty by organising and hosting
    promotional nights.
     Controlled staff bonus and incentive system that saved considerable stock losses.
    _________________________________________________________________________________________________________________
    _________________________________________________________________________________________________________________

    PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS (CONTINUED)

    GENERAL MANAGER Oct 03 – Aug 04


    The Hendny Swan, Devon
    A large adult dining restaurant and bar (200 covers) with a split of 70/30 food/liquor and an annual
    budget in excess of £1 Million.
     Quickly re-enhanced the unit’s reputation within the local area.
     Improved food quality and service standards.
     Evaluated training programmes for staff such as customer service and salesmanship.
     Delivered new training solutions that met the needs of the business and the people.
     Follow-up concluded, improved budgets, increased profits and improved staff morale.

    Scottish & Newcastle Retail


    GENERAL MANAGER AND LICENSEE Aug 00 – Sep 03

    The Heathmore Park, Premier Lodge and Denespreads ~ Restaurant, Leicester (Apr 03 – Oct 03)
    Responsible for managing this large family dining establishment with a 72-bedroom Premier Lodge
    with an annual turnover in excess of £ 1.8 Million and over 60 staff.
     Gained a 95% increase after 3 only weeks on the EHO report (47% on appointment).
     Increased Mystery Guest scores - 96% for restaurant and bar, 95% for Premier Lodge.
     Greatly enhanced the unit’s reputation as a business and family venue.
     Optimized food and liquor stock and significantly reduced wastage.
     Developed general improvements in customer service, food and staff morale.
     Wrote customer service training manual.

    The Ferriesboot Inn, Nottingham (Jan 01 - Apr 03)


    Responsible for this large family restaurant with an annual turnover in excess of £1 Million.
     Achieved business growth and increased year-on-year sales by 15% at Ferry Boat Inn, thereafter 5%
    sales growth year-on-year and 15% on trading profit growth.

    The Redbird Hotel, Glasgow (Jul 00 – Jan 01)


     Managed this hotel during a very difficult and stressful period when the hotel was put up for sale.
     Maintained an extremely low staff turnover.
     Planned large functions including weddings for up to 200 guests.

    PERSONAL

    Interests and Pastimes: Golf, ice Hockey, Football and Motor Sports.
    Mobility: Full clean driving licence
    Born: 1973.
    ________________________________________________________________________________________________________________
    _______________________________________________________________________________

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    ________________________________________________________________________________
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