C30 ServiceManual L000653 Rev.2.3

Persona C30 Card Printer Service Manual (Rev. 2.
3)
Single-side Model Dual-side Model Single-side (plus Mag) Model Dual-side (plus Mag) Model
Part Number: L000653 (service manual)
RESTRICTED USE ONLY
Fargo Electronics, Inc.
Persona C30 Card Printer Service Manual (Rev. 2.3), property of Fargo Electronics, Incorporated Copyright 2007 by Fargo Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers, who have signed a no disclosure agreement regarding the restricted, proprietary use of said document. The revision number for this document will be updated to reflect changes, corrections, updates and enhancements to this document. Revision Control Number Revision 2.3 Date Document Title
1 May 2007
Persona C30 Card Printer Service Manual Same document title Same document title
Revision 2.2 Revision 2.1
1 March 2006 1 February 2006
These reference documents were thoroughly reviewed to provide Fargo with professional and international standards, requirements, guidelines and models for our technical, training and user documentation. At all times, the Copyright Protection Notice for each document was adhered to within our Fargo documentation process. This reference to other documents does not imply that Fargo is an ISO-certified company at this time. ANSI/ISO/ASQ Q9001-2000 American National Standard, (sub-title) Quality Management Systems - Requirements (published by the American Society of Quality, Quality Press, P.O. Box 3005, Milwaukee, Wisconsin 53201-3005) The ASQ ISO 9000:2000 Handbook (editors, Charles A. Cianfrani, Joseph J. Tsiakals and John E. West; Second Edition; published by the American Society of Quality, Quality Press, 600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203) Juran's Quality Handbook (editors, Joseph M. Juran and A. Blanton Godfrey; Fifth Edition, McGraw-Hill) Any questions regarding changes, corrections, updates or enhancements to this document should be forwarded to: Persona Support Services 6533 Flying Cloud Drive Eden Prairie, MN 55344 (USA) (952) 952-946-8466 (800) 327-4620 FAX: (952) 941-7836 www.buypersona.com E-mail: support@buypersona.com
Persona C30 Card Printer Service Manual (Rev. 2.3)
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Table of Contents
Section 1: Introduction _____________________________________________________ 1-1
How to use the manual _______________________________________________________________ 1-1 Safety Messages (review carefully)______________________________________________________ 1-2 Persona C30 Card Printer Overview _____________________________________________________ 1-3 Reviewing the Persona C30 Block Diagram ____________________________________________ 1-3 Reviewing the Persona C30 Sequence of Operations______________________________________ 1-4 Reviewing the Persona C30 Boot up Sequence __________________________________________ 1-7
Section 2: Specifications ____________________________________________________ 2-1

Regulatory Compliances ______________________________________________________________ 2-1 Agency Listings_____________________________________________________________________ 2-2 Technical Specifications ______________________________________________________________ 2-2 Functional Specifications _____________________________________________________________ 2-5 Printer Components: Front Cover to USB Port __________________________________________ 2-6 Printer Components: Print Ribbons ___________________________________________________ 2-7 Printer Components: Resin-Only Print Ribbons _________________________________________ 2-8 Printer Components: Dye-Sublimation Print Ribbons_____________________________________ 2-9 Printer Components: Dye-Sublimation/Resin Print Ribbons_______________________________ 2-10 Printer Components: Blank Cards ___________________________________________________ 2-11 Printer Module: Flipper Table Module Assembly (D900200)______________________________ 2-12
Section 3: Setup and Installation Procedures ___________________________________ 3-1

Printer Setup and Installation __________________________________________________________ 3-1 Choosing A Good Location _________________________________________________________ 3-1 About Moisture Condensation _______________________________________________________ 3-1 Unpacking and Inspection __________________________________________________________ 3-2 Reviewing the Printer (front view) ____________________________________________________ 3-2 Reviewing the Printer (front view; Cartridge being installed) _______________________________ 3-3 Connecting the Printer power ________________________________________________________ 3-4 Installing the Print Ribbon Cartridge __________________________________________________ 3-5 Installing Blank Cards into the Card Hopper ____________________________________________ 3-8 Lowering the Card Output Hopper ___________________________________________________ 3-11 Printer Driver Installation ____________________________________________________________ 3-12 Installing the Printer Driver ________________________________________________________ 3-12 Installing the Printer Driver (continued)_______________________________________________ 3-13 Printing a Test Print Image _________________________________________________________ 3-22 Printer Transport ___________________________________________________________________ 3-23 Moving the Printer to another location ________________________________________________ 3-23
Section 4: General Troubleshooting __________________________________________ 4-1

Safety Messages (review carefully)______________________________________________________ 4-1 Communications Errors_______________________________________________________________ 4-2 Resolving the Communication Errors__________________________________________________ 4-2 Print Process Errors __________________________________________________________________ 4-4 Resolving a Card Not Fed Error (Cards will not feed off the Hopper)_________________________ 4-4 Resolving a Card Not Fed Error (Two (2) or more card feed at the same time)__________________ 4-7 Resolving a Ribbon RFID Error (Ribbon RFID Sensor is Corrupted) _________________________ 4-9 Resolving the Mag Verify Error _____________________________________________________ 4-10 Resolving the No Mag Installed Error ________________________________________________ 4-13 Resolving a Ribbon Sensor Error (Ribbon Miscue) ______________________________________ 4-15 Resolving a Ribbon Break Jam Error _________________________________________________ 4-17 Resolving a Ribbon Out Error ______________________________________________________ 4-19 Resolving a No Ribbon Installed Error________________________________________________ 4-20 Resolving a Invalid Ribbon Error____________________________________________________ 4-22
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Resolving a Wrong Ribbon Error ____________________________________________________ 4-24 Resolving a Card Jam Error ________________________________________________________ 4-26 Resolving a Headlift Motor or Sensor Error____________________________________________ 4-28 Resolving the Cover Open Error Message _____________________________________________ 4-30 Resolving the Blank Output issues ___________________________________________________ 4-31 Flipper Table Module Assembly Problems _______________________________________________ 4-34 Resolving the No Flipper Table Module problem _______________________________________ 4-34 Resolving the Flipper Jam Error_____________________________________________________ 4-35 Diagnosing Image Problems __________________________________________________________ 4-37 Resolving the Pixel Failure problems_________________________________________________ 4-37 Resolving the Card Surface Debris problems___________________________________________ 4-38 Resolving the Incorrect Image Darkness problems ______________________________________ 4-39 Resolving Ribbon Wrinkle problems _________________________________________________ 4-41 Resolving the Excessive Resin Printing problems _______________________________________ 4-43 Resolving the Incomplete Resin printing problems ______________________________________ 4-45 Resolving the Image Placement problems _____________________________________________ 4-46 Resolving the Poor Image Quality problems ___________________________________________ 4-49 Running the Self Test _______________________________________________________________ 4-50 Running the Standard Self Test Print _________________________________________________ 4-50 Running the Magnetic Self Test (HiCo Only) __________________________________________ 4-51
Section 5: Printer Adjustments_______________________________________________ 5-1

Safety Messages (review carefully)______________________________________________________ 5-1 C30 Print Driver Options _____________________________________________________________ 5-2 Reviewing C30 Printer Drivers ______________________________________________________ 5-2 Reviewing C30 Printer Drivers ______________________________________________________ 5-2 Using the Card tab (Persona C30) _______________________________________________________ 5-3 Adjusting the Card Size Option ______________________________________________________ 5-3 Adjusting the Orientation Option _____________________________________________________ 5-4 Selecting the number of copies_______________________________________________________ 5-5 Using the Diagnostics button under the Card tab _________________________________________ 5-6 Using the Clean Printer Option_______________________________________________________ 5-7 Using the Test Print button __________________________________________________________ 5-9 Using the About button____________________________________________________________ 5-10 Using the Device Options tab (C30) ____________________________________________________ 5-11 Reviewing the Device Options tab ___________________________________________________ 5-11 Reviewing the Device Options tab ___________________________________________________ 5-12 Adjusting the Ribbon Type option ___________________________________________________ 5-13 Selecting the Auto Ribbon Select option ______________________________________________ 5-14 Adjusting the Color Matching option _________________________________________________ 5-17 Adjusting for the Resin Dither ______________________________________________________ 5-18 Using the Print Both Sides option ___________________________________________________ 5-19 Using the Split 1 Set of Ribbon Panels option __________________________________________ 5-20 Using the Print Back Side First option ________________________________________________ 5-21 Using the Print Back Side Only option________________________________________________ 5-22 Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees options ____________________ 5-23 Using the Disable Printing option____________________________________________________ 5-24 Using the Image Color tab (C30) ______________________________________________________ 5-25 Using the Resin Heat (K) option (Front and Back) ______________________________________ 5-26 Using the Overlay Heat (O) option___________________________________________________ 5-27 Using the Color Matching option and Default button_____________________________________ 5-28 Using the Calibrate tab (Persona C30) __________________________________________________ 5-29 Using the Image Position Controls ___________________________________________________ 5-30 Using the Sensors button __________________________________________________________ 5-32 Using the Settings button __________________________________________________________ 5-33 Using the Magnetic Encoding tab (Persona C30) __________________________________________ 5-34
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Using the Magnetic Track Selection radio buttons_______________________________________ 5-35 Using the Magnetic Track Options radio buttons ________________________________________ 5-37 Using the Bit Density radio buttons __________________________________________________ 5-38 Using the Character Size radio buttons________________________________________________ 5-39 Reviewing the Enable MLE Support checkbox _________________________________________ 5-40 Using the ASCII Offset radio buttons_________________________________________________ 5-41 Using the LRC Generation radio buttons ______________________________________________ 5-42 Using the Character Parity radio buttons ______________________________________________ 5-42 Using the Shift Data Left checkbox __________________________________________________ 5-43 Reviewing the ISO Track Locations__________________________________________________ 5-44 Sending the Track Information______________________________________________________ 5-45 Entering the Track Information _____________________________________________________ 5-45 Reviewing Tracks 1, 2 and 3 (in table format) __________________________________________ 5-46 Reviewing the Track Data Note _____________________________________________________ 5-46 Reviewing the ASCII Code and Character Table ________________________________________ 5-47 Using the Overlay / Print Area tab (Persona C30) _________________________________________ 5-48 Enabling the Back options _________________________________________________________ 5-49 Using the Front option (Overlay / Print Area) __________________________________________ 5-50 Using the Back option (Overlay / Print Area) __________________________________________ 5-51 Using the Overlay / Print Area dropdown menu ________________________________________ 5-52 Using the Overlay / Print Area ______________________________________________________ 5-54 Using the Defined Area Option _____________________________________________________ 5-56 Using Security Options (Visual Security Solutions) (Front option only) ______________________ 5-61 Selecting Orientation - Landscape under Card tab _______________________________________ 5-62 Selecting the Visual Security Solutions dropdown menu (A to D) __________________________ 5-63 Selecting Orientation - Portrait under Card tab _________________________________________ 5-64 Selecting the Visual Security Solutions dropdown menu (E to H)___________________________ 5-65 Selecting the VeriMark radio button (Frontside option only)_______________________________ 5-66 Selecting HoloMark (Front option only) ______________________________________________ 5-67 Reviewing the Custom VeriMark Card (Custom Graphic in a 2D foil) _______________________ 5-68 Reviewing the Custom HoloMark Card (Custom Graphic in a 2D foil) ______________________ 5-69 Using the K Panel Resin tab (C30) _____________________________________________________ 5-70 Enabling the Frontside and Backside options___________________________________________ 5-71 Enabling the Frontside option (K Panel Resin) _________________________________________ 5-72 Enabling the Backside option (K Panel Resin)__________________________________________ 5-73 Selecting from the Print All Black with K Panel options (Front and Back options) _____________ 5-74 Selecting the Full Card option (Front and Back options) __________________________________ 5-75 Selecting the Defined Area(s) option (Front and Back options)_____________________________ 5-76 Selecting the Undefined Area(s) option (Front and Back options)___________________________ 5-77 Selecting the Defined Area(s) function (Front and Back options) ___________________________ 5-78 Selecting the Print YMC under K and Print K Only options _______________________________ 5-85 Using the Printer Information tab (Persona C30) __________________________________________ 5-86 Reviewing the Ribbon Information __________________________________________________ 5-87 Reviewing the Ribbon Level Indicator________________________________________________ 5-88 Using the Printer Calibration Utility (Persona C30) ________________________________________ 5-89 Using the Image Darkness Option ___________________________________________________ 5-90 Using the Print Top of Form Option__________________________________________________ 5-91 Using the Print End of Form Option__________________________________________________ 5-92 Using the Print Left of Form Option _________________________________________________ 5-93 Using the Magnetic Encoder Voltage Offset Option _____________________________________ 5-94 Adjusting the Hi-Co Voltage Offset __________________________________________________ 5-95 Adjusting the Lo-Co Voltage Offset__________________________________________________ 5-96 Using the Mag Top of Form Option __________________________________________________ 5-97 Using the Ribbon Tension Option ___________________________________________________ 5-99 Using the Flipper Home Offset Option_______________________________________________ 5-100 Using the Flipper Center Offset Option ______________________________________________ 5-100
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Using the Flipper Smart Angle Offset Option _________________________________________ 5-101
Section 6: Cleaning ________________________________________________________ 6-1

Safety Messages (review carefully)______________________________________________________ 6-1 Persona C30 Card Printer/Encoders Cleaning Kit (Part Number 085976) ________________________ 6-2 Supplies (included with the Cleaning Kit) ______________________________________________ 6-2 Cleaning the Printhead _______________________________________________________________ 6-3 Cleaning the Platen and the Card Feed Rollers _____________________________________________ 6-4 Cleaning the Printers Interior __________________________________________________________ 6-7 Cleaning the Printers Exterior _________________________________________________________ 6-7
Section 7: Packing the Card Printer __________________________________________ 7-1 Section 8: Parts Replacement ________________________________________________ 8-1
Safety Messages (review carefully)______________________________________________________ 8-2 Reviewing the Main Print Board Connections ___________________________________________ 8-3 Reviewing the Power/USB Board Connections __________________________________________ 8-3 Cover, Door and Tray Removal ________________________________________________________ 8-4 Replacing the Rear Cover (D900066) _________________________________________________ 8-4 Replacing the Left End Cap (D900064-03) _____________________________________________ 8-6 Replacing the Right End Cap (D900065-03) ____________________________________________ 8-8 Replacing the Input Door Assembly (D900067-01) ______________________________________ 8-10 Replacing the Output Door Assembly (D900068-01) ____________________________________ 8-11 Replacing the Input Tray (D900097) _________________________________________________ 8-13 Replacing the Printhead Access Cover (D900029) ______________________________________ 8-15 Replacing the Magnetic Module Door (D900107) _______________________________________ 8-17 Replacing the Top Cover Assembly with mainboard _____________________________________ 8-19 Replacing the Front Cover (D900060-04) _____________________________________________ 8-21 Replacing the Baseplate (D900000) __________________________________________________ 8-23 Replacing the Clean Roller Plate (D900102) ___________________________________________ 8-29 Replacing the Ribbon Motor Supply Assembly (D900121), O-Ring Drive Belt (F000390), Encoder Sensor (A000126)________________________________________________________________ 8-32 Board, Interface and Printhead Replacements_____________________________________________ 8-36 Replacing the Power/Communication Board (A000447) __________________________________ 8-36 Replacing the Printhead KIT Assembly (044301) _______________________________________ 8-38 Replacing the Headlift Motor Assembly (D900085) ____________________________________ 8-41 Replacing the Input Feed Motor Assembly (D900084) ___________________________________ 8-45 Replacing the Stepper Motor Assembly (D900087)______________________________________ 8-48 Replacing the Ribbon Take-up Motor (D900086) _______________________________________ 8-50 Replacing the Magnetic Head Assembly (D900050) _____________________________________ 8-53 Sensor Replacement ________________________________________________________________ 8-55 Replacing the Ribbon LED Sensor Assembly (A000375 and D900138) 044310 Ribbon Sensor Kit 8-55 Replacing the RFID Sensor Assembly (A000365), Ribbon Encoder Wheel (810492), Encoder Pulley (D900106) and Ribbon Supply Shaft (D900090) ________________________________________ 8-57 Replacing the Headlift Sensor Assembly (D900113) _____________________________________ 8-61 Roller, Cable and Fan Replacement ____________________________________________________ 8-63 Replacing the Platen Roller (D900041) _______________________________________________ 8-63 Replacing the Card Cleaning or Feed Roller (D900040) and the Card Drive Gear (810266) ______ 8-66 Replacing the Input Pusher (D900104) _______________________________________________ 8-70 Replacing the Card Feed or Exit Roller (D900042) and the Card Drive Gear (810266) __________ 8-72 Replacing the Pinch Roller (D900098)________________________________________________ 8-76 Replacing the Printhead Cable Assembly (D900035) ____________________________________ 8-79 Replacing the Fan Assembly (D900033) ______________________________________________ 8-81 Pulley Removal ____________________________________________________________________ 8-83 Replacing the Stepper Motor Idler Pulley (D900089) and the Platen Roller Drive Gear (D900047) 8-83 Replacing the Stepper Motor Idler Pulley Shaft Assembly (D900089) and the Stepper Motor Drive Belt (F000094) ______________________________________________________________________ 8-85
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Flipper Table Replacement ___________________________________________________________ 8-87 Replacing the Flipper Table Module Assembly (D900200)________________________________ 8-87
Section 9: Board Level Diagnostics ___________________________________________ 9-1

Safety Messages (review carefully)______________________________________________________ 9-1 Sensor and Motor ___________________________________________________________________ 9-2 Reviewing the Sensor Location and Voltages ___________________________________________ 9-2 Reviewing the Motor Voltages (when active) ___________________________________________ 9-2
Section 10: Diagnostic Tool Utility___________________________________________ 10-1

Using the Diagnostic Tool Utility ______________________________________________________ 10-2 Selecting from the Printer Selection menu _____________________________________________ 10-2 Reviewing customized Diagnostic Utility tabs for your Printer _____________________________ 10-3 Selecting the Print Spooler tab in the Diagnostics Utility _________________________________ 10-4 Selecting the Firmware Updates tab in the Diagnostics Utility _____________________________ 10-9 Downloading Firmware Updates ___________________________________________________ 10-10 Selecting the Firmware File _______________________________________________________ 10-10 Placing the Printer in the Upgrade Mode _____________________________________________ 10-11 Sending the Firmware File ________________________________________________________ 10-12 Selecting the Mechanics tab in the Diagnostics Utility __________________________________ 10-13 Selecting the Self Tests tab in the Diagnostics Utility ___________________________________ 10-23 Selecting the Card Samples tab in the Diagnostics Utility ________________________________ 10-24 Selecting the Magnetic Encoding tab in the Diagnostics Utility ___________________________ 10-25 Selecting the About button in the Diagnostics Utility ___________________________________ 10-27 Selecting the Exit button in the Diagnostics Utility _____________________________________ 10-28
Section 11: Firmware Upgrades _____________________________________________ 11-1

Introduction _______________________________________________________________________ 11-1 Requirements______________________________________________________________________ 11-1 Safety Messages (review carefully)_____________________________________________________ 11-2 Downloading Firmware______________________________________________________________ 11-3 Downloading Firmware (continued)_________________________________________________ 11-14 Placing the Printer in the Firmware Upgrade Mode _______________________________________ 11-17 Sending the Firmware File __________________________________________________________ 11-19
Section 12: Fargo Technical Support ________________________________________ 12-1

Contacting Fargo Technical Support____________________________________________________ 12-1 Reading the Serial Numbers on a Fargo Printer ___________________________________________ 12-2 Finding out when a Fargo Card Printer was manufactured ________________________________ 12-2 Reviewing Example No. 1: Serial Number 80453289____________________________________ 12-2 Reviewing Example No. 2: Serial Number A1280224 ___________________________________ 12-2
Section 13: Reviewing the Spare Parts List ____________________________________ 13-1

Reviewing the Persona C30 Spare Parts List ___________________________________________ 13-1
Section 14: Glossary of Terms ______________________________________________ 14-1 Section 15: Index_________________________________________________________ 15-1
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Section 1: Introduction
How to use the manual
The Persona C30 Card Printer Service Manual (Rev. 2.3) is, in fact, the troubleshooting and service manual for the entire card Printer. The manual is designed to provide Installers and Technicians with quick, efficient lookup of related procedures, components and terms. The manual can be used effectively either in soft or hard copy, depending on the preference of the Installer or Technician. Manual Sequence of Operations, Glossary of Terms and Technical/Functional Specifications (hyper-linked) Description You can go directly to the Sequence of Operations, Glossary of Terms, Technical Specifications and Functional Specifications to learn how to use the processes, procedures, functions and windows for the card Printer within concise, correlative tables. You can use the automated Table of Contents to quickly locate, for example, an error message, a procedure, the index or an appendix. You can go directly to Specifications, General Troubleshooting, Printer Adjustments, Parts Replacement, Printer Packing, Board Level Diagnostics and Firmware Updates to find troubleshooting, removal and replacement procedures. The section titles are always labeled according to their function for consistent usage. You can use the cross-referencing links to quickly locate, for example, an error message or a procedure. You can use the COMPREHENSIVE INDEX to quickly locate information on the card Printer, relating to a specification, a procedural step, a window or screen, a component, a term, a qualifier or a related feature to this Printer.
Table of Contents (hyperlinked)
Troubleshooting, Replacement, Removal, Diagnostic and Navigation Procedures (in hyper-linked Sections)
Cross-Referencing (hyperlinked) Comprehensive Index (hyper-linked)
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Safety Messages (review carefully)

Symbol Danger: Critical Instructions for Safety purposes Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the left). To prevent personal injury, refer to the following safety messages before performing an operation preceded by this symbol. To prevent personal injury, always remove the power cord prior to performing repair procedures, unless otherwise specified. To prevent personal injury, make sure only qualified personnel perform these procedures.
Caution:
This device is electrostatically sensitive. It may be damaged if exposed to static electricity discharges. Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the left). To prevent equipment or media damage, refer to the following safety messages before performing an operation preceded by this symbol. To prevent equipment or media damage, observe all established Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies. To prevent equipment or media damage, always wear an appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage). To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified. To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.
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Persona C30 Card Printer Overview

Reviewing the Persona C30 Block Diagram
Motors 1 Card Feed 2 Print Stepper 3 Ribbon Drive 4 Print Headlift 5 Ribbon Rewind Motor
Sensors 6 Card Feed 7 Ribbon Sensor 8 Ribbon Encoder 9 Headlift Sensor 10 11 12 Printhead Thermistor Ribbon LED SNR RFID Antenna
Parts 13 Card Input Roller 14 Cleaning Roller 15 Card Feed Roller 16 Printhead Cooling Fan 17 Card Input Hopper 18 19 20 Magnetic Encoding Head Module Platen Roller Pinch Roller
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Reviewing the Persona C30 Sequence of Operations

The following sequence describes a full color print job with magnetic encoding. Step 1 2 Process The File information is received from the PC Printer checks the installed Ribbon type stored in memory against the Ribbon type command that was sent from the Printer. a. If Ribbon type does not match, the RESUME button on the right will begin flashing. 3 4 The Card Input Motor and Print Stepper Motor engage. The Card Feed Sensor detects leading edge of card and disengages the card input Motor. Continued on the next page
Output Hopper Input Hopper
Cartridge Bay
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Reviewing the Persona C30 Sequence of Operations (continued)

Step Step 5 6 Process Process The Print Ribbon Drive engages. The Print Ribbon Sensor looks for the color transition from Yellow to Magenta. Print Ribbon Encoder detects number of revolutions required to use an entire color panel. The Print Stepper Motor engages. The Card Feed Sensor detects trailing edge of card. The Print Stepper Motor queues card to the middle of the platen Roller. All Stop The Print Headlift Motor engages. The Print Headlift Sensor detects closed state. The Print Headlift Motor disengages. The Print Stepper Motor engages. The Print Cover Sensor checks for a closed state. The Ribbon Drive Motor engages. The Image data is burned by the Printhead until image data is depleted. All Stop. The Thermistor engages Printhead Cooling Fan to maintain proper operating temperature. The Headlift Motor engages. The Print Headlift Sensor detects an open state. The Print Headlift Motor disengages. The Print Stepper Motor engages. The Print Ribbon Drive engages.
7 8 9 10 11 12 13 14 15 16 17
18 19 20 21 22
Continued on the next page
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Reviewing the Persona C30 Sequence of Operations (continued)

Step 23 24 25 26 Process The Card Feed Stepper Motor engages to queue card for magnetic encoding. The Encoding data is written to the card. The Magnetic Encoder verifies while the Stepper reverses the card. After Ribbon advances a few encoder clicks, assume Ribbon free of card. All Stop. Repeat steps 9 through 23 for the appropriate number of color/overlay panels. The Card is ejected from the singled-sided Printer. OR The Card Feed Stepper engages to queue the card for the Flipper Table for the dual-sided Printer. 29 All Stop.
27 28
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Reviewing the Persona C30 Boot up Sequence

Step 1 Process On Power up, the Printer checks the current state of the Card Feed Sensor and the Headlift Sensor. If the Headlift Sensor is found to be open, the Headlift Motor will turn until a closed state is seen. If the Card Feed Sensor is found to be blocked, the Card Feed Stepper will engage to eject the card.
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Section 2: Specifications
The purpose of this section is to provide the User with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the Persona C30 Card Printer Service Manual (Rev. 2.3).
Regulatory Compliances
Term CSA (cUL) Description The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard C22.2 No. 60950-1-03. File Number: E145118 FCC The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class B digital device. (Note: These requirements are designed to provide reasonable protection against harmful interference in a residential installation.) If equipment operation in a residential area causes unacceptable interference to radio and TV reception, the operator is required to take whatever steps are necessary to correct the interference. ITS-EMC The Card Printer has been tested and complies with EN55022 Class B: 1995 and EN82082-1: 1997 standards for EMI emissions. (Note: Based on the above testing, the Printer manufacturer certifies that the Card Printer complies with all current EMC directives of the European Community and has placed the CE mark on the Card Printer.) License Number: J99032510 UL The Card Printer is listed under UL IEC 60950-1 (2001) INFORMATION TECHNOLOGY EQUIPMENT. File Number: E145118
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Agency Listings
Term Emissions Standards Safety Standards Description CE, FCC, CRC c1374, EN 55022 Class B, FCC Class B, EN 55024: 1998, EN 61000-3-2 and EN 61000-3-3. UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03.
Technical Specifications
Type Accepted Standard Card Sizes Accepted Card Thickness Accepted Card Types Agency Listings Description CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW)
20 mil and 30 mil (.030" / .76mm)
PVC or polyester cards with polished PVC finish; monochrome resin required for straight polyester Safety: UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03. Emissions: CE, FCC, CRC c1374, EN 55022 Class B, FCC Class B, EN 55024: 1998, EN 61000-3-2 and EN 61000-3-3. 100 cards (30 mil)
Card Input Hopper Capacity Colors Dimensions
Up to 16.7 million: Monochrome See the Size and Weight information in this same table. Continued on the next page
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Technical Specifications (continued)

Type Humidity Interface Memory Operating Temperature Print Area Printer Drivers Print Method Description 20-80% non-condensing USB 1.1 2MB RAM 65 to 80 F / 18 to 27 C
CR-80 edge-to-edge Windows 2000/XP
Dye-Sublimation/Resin Thermal Transfer Resin Thermal Transfer
Print Speed
Print Speeds** 7 seconds per card / 514 cards per hour (K)* 12 seconds per card / 300 cards per hour (KO)* 27 seconds per card / 133 cards per hour (YMCKO)* 35 seconds per card / 102 cards per hour (YMCKOK)* *Indicates the Ribbon type and the number of Ribbon panels printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay, F=Flourescent **Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the printer to the time it ejects from the printer. Print speeds do not include encoding time or the time needed for the PC to process the image. Process time is dependent on the size of the file, the CPU, amount of RAM and the amount of available resources at the time of the print.
Resolution
300 dpi (11.8 dots/mm) Continued on the next page
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Technical Specifications (continued)

Type Supply Voltage Supply Frequency System Requirements Description 100-240 VAC, .6-1.0 A
50 Hz/60 Hz
IBM-PC or compatible; Windows 2000 and XP; Pentium class 500 MHz computer with 256 MB of RAM or higher, 500 MB free hard disk space or higher, USB 1.1 Single-sided (weight): 8 lbs. / 3.65 kg Single-sided (size): 7.90"H x 13.62"W x 8.14"D / 200mmH x 346mmW x 207mmD Dual-sided (weight): 12 lbs. / 5.45 kg Dual-sided (size): 7.9"H x 18.28"W x 8.14"D / 200mmH x 465mmW x 207mmD
Weight and Size
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Functional Specifications
This Card Printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer. The Card Printer will print from any IBM-PC or compatible running Windows 2000 or Windows XP. The following describes how each of these technologies works: Function DyeSublimation Description Dye-Sublimation is the print method the Persona C30 uses to produce smooth, continuous-tone images that look truly photographic. (Note: This process uses a dye-based Ribbon roll that is partitioned by a number of consecutive color panels.) The panels are grouped in a repeating series of these three process colors along the entire length of the print Ribbon: yellow, magenta and cyan or YMC. The Printer always prints the yellow panel first, followed by the magenta panel and the cyan panel. (Note: As the print Ribbon passes beneath the Printhead, hundreds of thermal elements within the Printhead heat the dyes on the Ribbon. When these dyes are heated, they diffuse into the surface of the card. A separate pass is made for each of the three color panels on the Ribbon.) By combining the colors of each panel and by varying the heat used to transfer these colors, it is possible to print up to 16.7 million different shades of color. (Note: This blends one color smoothly into the next, producing photo-quality images with absolutely no dot pattern.) Resin Thermal Transfer Resin Thermal Transfer is the print method the Printer uses to print sharp black text and crisp bar codes, which can be read by both infrared and visible-light bar code scanners. Used to print ultra-fast, one-color ID cards on the Persona C30. (Note: Like dye-sublimation, this process uses the same thermal Printhead to transfer color to a card from a resin-only print Ribbon or the resin black (K) panel of a full color print Ribbon.) Solid dots of resin-based ink are transferred and fused to the surface of the card. (Note: This produces durable, saturated printing.)
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Printer Components: Front Cover to USB Port

Components Front Cover Description Opens to allow access to the Ribbon Cartridge. (Note: This cover must be closed in order for the Printer to begin printing.) The component of the Printer that actually does the printing. (Note: This component is fragile and must not be bumped or touched with anything other than a cleaning swab.) The Cancel button turns the Printer ON and OFF. (Note: It also serves to cancel the current print job and reset the Printer for the next print job.) If a card is left within the Printer after a print job is canceled, it will automatically be ejected when the Printer is turned back ON. Pause button The Pause button is used to pause the Printer during normal operation and also to resume operation after an error condition is cleared. (Note: In general, as the icon above this button indicates, errors are related to either the Ribbon or the cards. If an error occurs, the Pause LED will flash.) Automatically cleans cards for higher print quality. (Note: Clean the Card Cleaning Roller as needed.)
Printhead
Cancel button
Card Cleaning Roller Card Input Hopper Power Port USB Port
Load blank cards into this Hopper.
Connect to the included power cord. Connect to a Windows PC with a USB cable.
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Printer Components: Print Ribbons

The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards. Since the dye-sublimation and the resin thermal transfer print methods each provide their own unique benefits, print Ribbons are available in resin-only, dye-sublimation-only and combination dye-sublimation/resin versions. To make it easier to remember which print Ribbons are which, a letter code has been developed to indicate the type of Ribbon panels found on each Ribbon. This letter code is as follows: = Dye-Sublimation Yellow Panel = Dye-Sublimation Magenta Panel = Dye-Sublimation Cyan Panel = Resin Black Panel = Clear Protective Overlay Panel
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Printer Components: Resin-Only Print Ribbons

Resin-only print Ribbons consist of a continuous roll of a single resin color. No protective overlay panel (O) is provided since resin images do not require the protection of such an overlay. The following resin-only Ribbon types are available for use with Persona C30: Type Standard Resin Black (K) (provides 1,000 prints) Description This Ribbon provides high resin durability ideal for most general-purpose monochrome ID card applications. Resin black bar codes are readable by both infrared and visible-light bar codes scanners.
Premium Resin Black (K) (provides 1,000 prints)
This Ribbon provides maximum resin durability ideal for applications such as access control where cards are repeatedly swiped through a Magnetic Stripe reader. Resin black bar codes are readable by both infrared and visible-light bar codes scanners. (Note: Using a Premium Resin Black Ribbon will provide better photo realistic output.)
Colored Resin (provides 1,000 prints) Metallic Resin (provides 500 prints)
Several colored resin Ribbons are available in a variety of colors for customizing or color-coding resin-only ID cards. Metallic resin Ribbons are available for printing resin images with a unique metallic sheen.
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Printer Components: Dye-Sublimation Print Ribbons

Note that the Printer requires both specialized and authorized print Ribbons in order to print and function properly. Step 1 Procedure Do not run the cards with a contaminated, dull or uneven surface through the Printer.
Caution: Printing onto such cards will ultimately lead to poor print quality and will greatly reduce the life of the Printhead. 2 Always store the card stock in its original packaging or in a clean, dust-free container. Do not print onto cards that have been dropped or soiled. (Note: Printhead damage caused by contaminated or poor quality cards will automatically void the Printhead's factory warranty.) If printing onto cards with a pre-punched slot, do not print over the area of the card with the punched slot. (Note: To avoid this area when printing, use the options in the Overlay / Print Area tab to omit printing in this area or punch the slot after the card has printed.)
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Printer Components: Dye-Sublimation/Resin Print Ribbons

Type DyeSublimation/ resin print Ribbon Description The Dye-Sublimation/resin print Ribbon combines the yellow (Y), magenta (M) and cyan (C) dye-sublimation panels with a resin black (K) panel. By combining both types of Ribbon panels, this Ribbon can be used to print full-color, photo-quality images with the dye-sublimation panels along with sharp, black text and bar codes with the resin black panel. A clear overlay panel (O) is also included on most Ribbons to protect the dye-sublimation images. Dye-Sublimation images must have an overlay panel applied to them or they will quickly begin to wear or fade. Full-Color (YMCKO) (provides 250 prints) This Ribbon is used to print full-color photo ID cards along with resin black text and bar codes. Both infrared and visible-light bar code scanners can read bar codes printed with resin black. An overlay panel (O) is included to protect the full-color dyesublimation printing.
YMCKOK
The designation of colored Ribbon by the Panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Overlay (O), Black (K) (used for backside, black only printing).
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Printer Components: Blank Cards

Type Card Size Description The Card Printer accepts standard CR-80 sized and 20 mil. cards (3.370"L x 2.125"W / 85.6mmL x 54mmW) with a thickness of 30 mil (.030"/.762mm). The Printer will print onto any card with a clean, level and polished PVC surface. Although the Printer is equipped with card cleaning Rollers, it is very important to always print onto cards specifically designed for direct-to-card dye-sublimation printing. Card Surface Suitable cards must have a polished PVC surface free of fingerprints, dust or any other types of embedded contaminants. In addition, cards must have a completely smooth, level surface in order for the Printer to achieve consistent color coverage. Certain types of Proximity cards have an uneven surface that will inhibit consistent color transfer. Certain types of smart card chips are raised slightly above the cards surface which also results in poor color transfer.
Card Design
UltraCard Stock
Due to the importance of using high-quality blank cards, a factory-approved card stock called UltraCard is available and recommended for best results. UltraCard stock has a glossy PVC laminate on top and bottom and is optically inspected to provide the cleanest, most scratch and debrisreduced cards possible. Two types of these cards are available: UltraCard and UltraCard III. UltraCard stock has a PVC core and offers medium card durability. UltraCard III stock has a 40% polyester core and offers high durability. Both types of UltraCards produce printed images with a glossy, photoquality finish.
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Printer Module: Flipper Table Module Assembly (D900200)

The Flipper Table Module Assembly (D900200) is an automated Flipping Module that allows the Printer to print on the frontside and backside of each card. Display: Flipper Table Module Assembly
Here are references within this document. See the Flipper Table Module Assembly Problems procedures. See the Print Both Sides option in the Using the Device Options tab (C30) section. See the Front and Back radio buttons in the Using the Overlay / Print Area tab (Persona C30) section. See the Front and Back radio buttons in the Using the K Panel Resin tab (C30) section. See the Persona C30 Card Printer Service Manual for the replacement procedures for this Printer.
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Section 3: Setup and Installation Procedures

The following guide will walk you through the installation of the Persona C30 Card Printer Driver. Time Requirement (software): This software installation process will require approximately 2 to 5 minutes (depending on the speed of your PC). Time Requirement (Printer): The time required to set up a standard Persona C30 Printer would be approximately 5 to 10 minutes.
The System Requirements are as follows: IBM-PC or compatible; Windows 2000 and XP; Pentium class 500 MHz computer with 256 MB of RAM or higher, 500 MB free hard disk space or higher, USB 1.1
Printer Setup and Installation

Choosing A Good Location
Follow these guidelines: Place the unit in a location with adequate air circulation to prevent internal heat build up. Use the Printer's dimensions as a guideline for the minimum clearances to the unit. (Note: Allow for adequate clearance in front of the unit to accommodate the unit with its Covers open.) Do not install unit near heat sources such as radiators or air ducts or in a place subject to direct sunlight, excessive dust, mechanical vibration or shock.
About Moisture Condensation

If the unit is brought directly from a cold to a warm location or is placed in a very damp room, moisture may condense inside the unit. Should this occur, print quality may not be optimum. Leave the unit turned OFF in a warm, dry room for several hours before using. This will allow the moisture to evaporate.
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Unpacking and Inspection

While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. Check that the following items are included: Power Supply US / EU Power Cable Software Installation CD/Service Manual Service Manual Warranty Statement, Registration Card and Compliancy Document
Reviewing the Printer (front view)

Output Hopper Input Hopper
Cartridge Bay
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Reviewing the Printer (front view; Cartridge being installed)
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Connecting the Printer power

Follow this procedure. (Note: Do not connect the Printers USB cable until prompted during the Printer Driver installation.) Step 1 2 3 Procedure Plug the AC adapter power cable into the back of the Printer. See Display A. Plug the wall power cable into the AC power adapter. Plug the wall power cable into a standard 110VAC power outlet.
Display A Shows back of Printer with AC power cable (below).
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Installing the Print Ribbon Cartridge

The Fargo Persona C30 Card Printer uses a one-piece, disposable Ribbon Cartridge load system. Every full color Ribbon Cartridge contains a 250 full color card count Ribbon and a Card Cleaning Roller. Step 1 Procedure To install the Ribbon Cartridge, simply open the front Cover by pressing the black rubber pad or touch pad and lowering the Cover down, as shown below.
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Installing the Print Ribbon Cartridge (continued)

Step 2 Procedure a. Remove the liner on the Card Cleaning Roller before installing the Cartridge, as shown in Display A (upper right arrow of display). b. Remove the Ribbon securing tape, as shown in Display A (middle right arrow of display). 3 4 Slide the Ribbon Cartridge into the Printer, as shown in this section. Raise the front Cover and press the front Covers black rubber pad or touch pad to secure it.
Display A Shows the Print Ribbon Cartridge before it is installed or inserted into the Printer. The Card Cleaning Roller (see arrow) is already inserted into the Print Ribbon Cartridge.
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Installing the Print Ribbon Cartridge (continued)

Display B Shows direction that Cartridge is inserted in the Printer.
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Installing Blank Cards into the Card Hopper

The Fargo Persona C30 Printer is capable of printing single load cards and multiple feed cards (batch mode). To print using single feed, simply remove all cards from the Card Hopper, leave the Card Hopper door closed and place a card in the single Feed Card Slot (which can be used repeatedly). Again, the cards should be loaded with the print side down and (if applicable) the magnetic strip up and towards the front of the Printer.
To print using Batch mode follow the instructions below. Step 1 2 Procedure Open the Card Hopper Cover. Press the Card Hopper Load Lever down until the Card Tray locks into place, as shown in Display B in this section. Load up to 100 cards into the Hopper with the print side down. If using cards with a magnetic strip, the magnetic strip should be loaded with the strip up and to the front of the Printer, as shown in Display C in this section. 4 Close the Card Hopper Cover to release the Card Tray. Continued on the next page Display A This is a graphics showing how to insert the cards.
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Installing Blank Cards into the Card Hopper (continued)

Display B - Press the Card Hopper Load Lever down. Insert the cards. Here the Lever is still up.
Here the Lever is pressed down.
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Installing Blank Cards into the Card Hopper (continued)

Here are the cards ready to insert.
Here the Input Hopper Door is closed.
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Lowering the Card Output Hopper

Step 1 Procedure The Fargo Persona C30 comes with a Card Output Hopper (to hold cards after they have been printed). Pull the Output Hopper down until it snaps into place.
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Printer Driver Installation

Installing the Printer Driver Step 1 Procedure Close all programs and insert the Software Installation CD into your computers CD drive. After a few seconds, the CDs installer program will automatically open. Follow the CDs on-screen Procedures to complete installation. (Note: If the CD does not automatically open, use My Computer or Windows Explorer to view the contents of the CD. Then, double-click on the Setup.exe file listed on the CD.) 2 Click on the following buttons to install the appropriate Printer Driver and Online Users Guide, as shown below: INSTALL button for the C30 Card Printer/Encoder
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Installing the Printer Driver (continued)

Step 3 Procedure Click on the Next button to continue with the Setup program.
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Step 4 Procedure Read the License Agreement. Select the I accept the license agreement option and click Next to continue.
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Step 5 Procedure Click Next to begin the installation.
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Step 6 Procedure Wait while the C30 Card Printer is configuring your new software installation.
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Step 7 Procedure Select the port that your Printer is connected to at this time. Click on the OK button and continue with the installation.
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Step 8 Procedure a. Connect the USB cable to the Printer. b. Turn ON the Printer at this time if it is not already ON. c. Wait during the installation.
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Step 9 Procedure Select the installed Ribbon Type.
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Step 10 Procedure Click on the Finish button to complete the Setup.
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Step 11 Procedure a. Click on the YES button to exit the installer, as shown below. b. Click on the NO button to return to the installers main menu to install additional software components. 12 You have completed the installation
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Printing a Test Print Image

Step 1 Procedure a. From your computers startup menu, select Settings > Printers and Faxes (Windows XP) or > Printers (Windows 2000). b. Double click on the Persona C30 Card Printer under the Printers window. c. Select Printing Preferences under the Printer drop-down menu. This will bring up the Persona C30 Printing Preferences window. 2 a. Select the Card tab, and then click on the Test Print button, as shown in Display A in this section. (Note: Ensure that the Ribbon is installed before proceeding. The correct Ribbon type is selected in the Device Options tab.) b. When the Test Print button is selected, an image is copied to the Printer. Display A - Persona C30 Printer Driver Card Tab:
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Printing a Test Print Image (continued)

Step 3 Procedure This completes the Persona C30 Card Printer/Encoder Installation procedure.
Printer Transport
Moving the Printer to another location
Step 1 Procedure The Printer can be transported by gripping it under the back lid, as shown in the photo below. You have completed the setup and installation procedures in this section.
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Section 4: General Troubleshooting

This section provides Troubleshooting procedures for this Printer for Communication Errors, Card Feed Errors, Print Process Errors, Card Jam Errors, Encoding Errors and Diagnosing Image Problems.

Caution:
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Communications Errors
Resolving the Communication Errors
Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response from Printer, no job printed, paper out error. Step 1 Procedure Confirm that the system meets the minimum requirements, as shown here: 2 IBM-PC or compatible. Windows 2000/XP Pentium class 500 MHz computer with 256 MB of RAM or higher 500 MB free hard disk space or higher USB Port
Confirm the correct installation of the Printer Driver. a. Close the software program and check the Printer Driver. b. Reboot the computer. c. Ensure the Printer Driver is installed correctly. (Note: Especially if an obsolete Driver was recently removed.) d. Ensure the correct setup options within the Printer Driver are selected. e. Confirm that the Driver is current by checking at: www.fargo.com
Confirm the correct installation of the Flipper Table Module Assembly. a. Reboot the computer. b. Ensure that the Print Both Sides option in the Printer Driver is set correctly. c. Verify the Flipper Table Module Assembly is functioning properly by printing out cards in a test run. d. If you are experiencing problems, see Resolving the No Flipper Table Module problem.
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Resolving the Communication Errors (continued)

Step 4 Procedure Determine the problem with printing from the application. a. Print a self-test from the Printer by holding down the Pause button on power up to ensure that the Printer (itself) is functioning properly. b. Print the Windows test page that is located in the General tab of the Driver. c. Use WordPad (a Windows word processing program in the Accessories Program Group). 1) Go to the File menu and select Page Setup. 2) Click on the Printer button and select the Persona C30 Card Printer. 3) Click OK and reset all four margins to zero. (Note: The WordPad will automatically replace the values with its minimum margins.) 4) Open the program and type: This is a Test. then, go to File on the menu bar and select Print. 5 Determine whether there is adequate hard Drive space. (Note: A large volume of temporary files on the computer can cause communications errors.) a. Access the temporary files by following this process: Search for all folders called TEMP. Once found, clear out the contents of the folders. If using Windows 2000/XP, run the System Utility - Disk Defragmenter found in the Accessories folder of the Start Menu. Use a disk cleanup utility (such as Disk Cleanup found in the System Tools folder of the Start menu) or use a third party application.
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Print Process Errors

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer.
Resolving a Card Not Fed Error (Cards will not feed off the Hopper)
Step 1 Procedure Review the following information. Symptom: Cards will not feed at all. Printer Error State: Card is not being detected by the Card TOF Sensor 11 seconds after the initiation of a print job causing the Printer to produce an error Driver Monitor Error Display: Unable to Feed Card
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Resolving a Card Not Fed Error (Cards will not feed off the Hopper) (continued)
Step 2 Procedure Check the card quality / loading. a. Remove cards from the Card Hopper. b. Ensure that the cards are not sticking together by fanning them out and then lining them back together in a straight deck. c. Press the Card Hopper Load Lever down until the Card Tray locks into place. d. Load up to 100 cards into the Hopper with the print side down. e. Close the Card Hopper Cover to release the Card Tray. f. Press on the Resume button. g. If the cards do not feed, continue to Step 3. 3 4 5 Press the Cancel Print button on the Driver Monitor Error Display Message. Reboot the Printer by cycling the power. Check the Card Feed Motor. a. Remove all cards from the Hopper. b. Press the Card Hopper Load Lever down until the Card Tray locks into place. c. Using the Fargo Diagnostic utility send a test print to the Printer. See the Diagnostic Tool Utility. d. Gently touch the Card Hopper Feed Roller to verify that it is turning e. If Roller is NOT turning, continue to Step 7. f. 6 If Roller is turning, continue to Step 6..
Check Hopper Tray Spring Tension. a. Open Card Hopper Cover. b. Using the Fargo Diagnostic utility, send a test print to the Printer. See the Diagnostic Tool Utility. c. When the Card Hopper Feed Roller engages, push up on the Card Hopper Tray. g. If the cards feed, replace the Card Hopper Lift Spring. d. If the cards do not feed, replace the Card Hopper Feed Roller.
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Resolving a Card Not Fed Error (Cards will not feed off the Hopper) (continued)
Step 7 Procedure Card Hopper Feed Roller is not turning during a print job. a. Remove the Printer rear cover. b. Ensure that the Card Hopper Feed Motor power cable is securely connected to J-20 on the Printers Main Board. c. Ensure that the Card Hopper Feed Motor power cable is securely connected to the Card Hopper Feed Motor. d. Use the Fargo Diagnostic utility to send a test print to the Printer. See the Diagnostic Tool Utility. e. If the Card Hopper Feed Motor is not moving, continue to Step 8. 8 Replace Card Hopper Feed Motor. a. Replace the Card Hopper Feed Motor. b. Use the Fargo Diagnostic utility to send a test print to the Printer. See the Diagnostic Tool Utility. c. If the Card Hopper Feed Motor does not turn, replace the Main Board..
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Resolving a Card Not Fed Error (Two (2) or more card feed at the same time)
All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. Symptoms: Two or more cards feed at the same time causing the cards to jam at the Card Hopper Roller. Printer is out of cards. Printer Error State: Card is not being detected by card TOF Sensor 11 sec after the initiation of a print job causing the Printer to produce an error Driver Monitor Error Display: Unable to Feed Card
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Resolving a Card Not Fed Error (Two (2) or more card feed at the same time) (continued)
Step 2 Procedure Check card quality / loading. a. Remove cards from the Card Hopper. b. Ensure that the cards are not sticking together by fanning them out and then lining them back together in a straight deck. c. Press the Card Hopper Load Lever down until the Card Tray locks into place. d. Load up to 100 cards into the Hopper with the print side down. e. Close the Card Hopper Cover to release the Card Tray. f. Press on the Resume button. g. If the cards do not feed, continue to Step 3. 3 4 5 Press the Cancel Print button on the Driver Monitor Error Display Message. Reboot the Printer by cycling the power. Check Card Feed TOF Sensor. a. Remove the Printers rear cover. b. Use a digital volt meter to place the Positive lead to pin 9 of the J-4 Main Board connection and the negative lead to pin 12 of the J-4 Main Board connection. The blocked Sensor should read +4.99 vdc. The open Sensor should read +1.5 vdc.
c. If the Card Feed TOF Sensor does not read properly, replace the Sensor. 6 Clean the Card Feed Roller.
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Resolving a Ribbon RFID Error (Ribbon RFID Sensor is Corrupted)

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. 2 Symptom: Printer RFID Sensor does not detect a recognizable signal from the Ribbon. Printer Error State: The Ribbon tag information is corrupted or incorrect. Driver Monitor Error Display: Ribbon RFID Error
Replace the Print Ribbon RFID Sensor. a. Replace the Print Ribbon RFID Sensor. b. Press on the Resume button. c. If the error continues, replace the Printer Main Board.
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Resolving the Mag Verify Error

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. Symptom: The Printer is unable to verify encoded data. Printer Error State: The Printer is unable to verify encoded data. Driver Monitor Error Display: Mag Verify
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Resolving the Mag Verify Error (continued)

Step 2 Procedure Check to ensure that the cards are loaded with the Magnetic Stripe facing Up and towards the front of the Printer. a. Press on the Resume button. b. If the error continues continue to step 4 4 Verify the Driver settings if cards are loaded properly. See the Using the Magnetic Encoding tab (Persona C30) procedure.. Verify that data is being encoded to the Magnetic Stripe. a. Clear any Error Messages by unplugging the Printer and reapplying power. b. Remove the failed card. c. Use a Magnetic Stripe reader or magnetic developer spray to determine if data is being written to the Magnetic Stripe. d. If data is not being written to the Magnetic Stripe, Open the front cover. Remove the Magnetic Module cover screw. Remove the Magnetic Module cover. Verify that the Magnetic Module is seated securely into the Magnetic Module docking station.
e. If the Magnetic Module is properly seated, replace the magnetic head (as needed). (Note: See the current Persona C30 Service Manual for related instructions in the Parts Replacement Section.) f. If data is being written to the Magnetic Stripe, the Magnetic Offset may need to be adjusted. See the Using the Mag Top of Form Option procedure.
Verify that the coercivity of the cards matches the Driver Settings.
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Resolving the Mag Verify Error (continued)

See the previous page.
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Resolving the No Mag Installed Error

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. Symptom: There is not a Magnetic Encoder installed. Printer Error State: A print job with Magnetic encoding was sent with no Magnetic encoder installed in the Printer. Driver Monitor Error Display: No Mag Installed
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Resolving the No Mag Installed Error (continued)

Step 2 3 4 Procedure Press the Cancel Print button on the Driver Monitor Error Display Message. Reboot the Printer by cycling the power. Verify that the Printer has a Magnetic Encoder installed. a. Open the front cover. b. Remove the Magnetic Module cover screw. c. Remove the Magnetic Module cover. d. Verify that the Printer has a Magnetic Module installed. (Note: If the Printer is equipped with a Magnetic Encoder Module, ensure that it is seated securely into the Magnetic Module docking station. If the issue persists, replace the Magnetic Module. See the Persona C30 service manual for replacement procedures.) 5 If the Printer has no Magnetic Encoder Module, verify that the encoding data was sent in error, check the appropriate software users manual for encoding instructions.
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Resolving a Ribbon Sensor Error (Ribbon Miscue)

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. (Note: Using the printer in direct sunlight may adversely affect the ribbon sensor integrity.
Step 1
Procedure Review the following information. Symptom: The Printer rolls through Ribbon and errors out Printer Error State: The Printer cannot find the next panel on the Ribbon. Driver Monitor Error Display: Ribbon Sensor
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Resolving a Ribbon Sensor Error (Ribbon Miscue) (continued)

Step 2 Procedure Open the front cover and remove the Ribbon Cartridge. a. Check that the Ribbon is in good condition and not wrinkled or broken. b. If Ribbon is broke or wrinkled, repair the Ribbon and wind up the take-up roll 4-color panels past the damaged area. 3 Press on the Resume button. If the issue persists, continue to Step 4. 4 Replace the Ribbon Cartridge. a. Press on the Resume button. b. If the issue persists, continue to Step 5. 5 6 7 Press the Cancel Print button on the Driver Monitor Error Display Message. Reboot the Printer by cycling the power. Use the Driver Calibration tab to calibrate the Ribbon Sensor. Cover the front of the printer to block the light while calibrating this sensor. 8 If the issue persists, continue to Step 8.
Replace the Ribbon Sensor.
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Resolving a Ribbon Break Jam Error

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. (Note: Using the printer in direct sunlight may adversely affect the ribbon sensor integrity.
Step 1
Procedure Review the following information. Symptom: The Print Ribbon has become jammed or has broken in the Printer Printer Error State: The Ribbon Supply Encoder Sensor has unexpectedly stop receiving information from the Ribbon Encoder Driver Monitor Error Display: Ribbon BreakJam
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Resolving a Ribbon Break Jam Error (continued)

Step 2 Procedure Open the front cover and remove the Ribbon Cartridge. 3 If Ribbon is broken, continue to Step 3. If Ribbon is in good condition, continue to Step 6.
Adjust the print offset. See the Using the Print Top of Form Option procedure. If the issue persists, continue to Step 4.
Repair the Ribbon and wind up the take-up roll 4 color panels past the damaged area. a. Press on the Resume button. b. If the issue persists, continue to Step 5.
Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation. See the Using the Diagnostic Utility tabs procedure. If the Printhead does not cycle properly, see Resolving the Headlift Motor / Sensor Error. If the Printhead functions properly, continue to Step 6.
Replace the Ribbon Cartridge. a. Press on the Resume button. b. If the issue persists, continue to Step 7.
Remove the rear cover in order to check that the Ribbon Encoder Sensor is securely connected to the J-4 Main Board connection and to the Encoder Sensor. a. Press on the Resume button. b. If the issue persists, replace the Encoder Sensor.
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Resolving a Ribbon Out Error

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. (Note: Using the printer in direct sunlight may adversely affect the ribbon sensor integrity.) Step 1 Procedure Review the following information. 2 Symptom: Printer will not print. Printer Error State: The Ribbon Sensor has detected the End Of Ribbon mark Driver Monitor Error Display: Ribbon Out
Replace the Ribbon Cartridge a. Press on the Resume button.
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Resolving a No Ribbon Installed Error

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. Symptom: Printer errors out as soon as it receives data from PC Printer Error State: The Printer RFID Sensor is not receiving a signal from the Ribbon Driver Monitor Error Display: No Ribbon Installed
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Resolving a No Ribbon Installed Error (continued)

Step 2 Procedure Verify that a Ribbon Cartridge is installed in the Printer. a. Press on the Resume button. b. If the issue persists, continue to Step 3. 3 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board (J-5) and the RFID Sensor. 4 If the connections are loose, reattach them. Press on the Resume button. If the connections are good or if the issue persists, continue to Step 4.
Replace the Ribbon RFID Sensor.
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Resolving a Invalid Ribbon Error

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. Symptom: Printer errors out as soon as it receives data from the PC Printer Error State: The Ribbon installed does not match the Printer model. Driver Monitor Error Display: Invalid Ribbon
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Resolving a Invalid Ribbon Error (continued)

Step 2 Procedure Verify that the Ribbon Cartridge installed is designed for the correct Printer model. Press on the Resume button. If the issue persists, continue to Step 4. 4 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board (J-5) and the RFID Sensor. 5 If the connections are loose, reattach Press on the Resume button.. If the connections are good or if the issue persists, continue to Step 5.
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Resolving a Wrong Ribbon Error

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. Symptom: Printer errors out as soon as it receives data from the PC Printer Error State: The Ribbon installed does not match the Printer Driver information Driver Monitor Error Display: Wrong Ribbon
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Resolving a Wrong Ribbon Error (continued)

Step 2 Procedure Verify the Driver settings are correct. a. Open the Printer Control Panel from the Computer. If using Windows 2000/XP, right click on the C30 Card Printer and select Printing Preferences.
b. Click on the Device Option tab. c. Click on the auto select button. d. Check that the Ribbon type matches the Ribbon selected. 3 Press on the Resume button. If the issue persists, continue to Step 4. 4 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board (J-5) and the RFID Sensor. 5 If the connections are loose, reattach it. Press on the Resume button. If the connections are good or if the issue persists, continue to Step 5.
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Resolving a Card Jam Error

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. Symptom: Card is jammed. Printer Error State: Card TOF Sensor is detecting no card motion Driver Monitor Error Display: Card Jam
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Resolving a Card Jam Error (continued)

Step 2 Procedure Look for a jammed card in the Printer. a. Open the Printers front cover. b. Remove the Ribbon Cartridge from the Printer. c. Check to see if a card is jammed in the print station of the Printer. d. If a card is found in the print station, continue to Step 3. e. If no card was found in the print station, continue to Step 4. 3 Clearing a jammed card. a. If a card is jammed in the Printer, use the Cancel button and the Pause button to move the Feed Rollers and free the card. b. The card can then be fed out of the Printer. 4 Test the Card Sensor. a. Remove the rear cover. b. Using a Digital Voltmeter, connect the negative lead to ground. c. Connect the positive lead to Pin 10 of J4. If blocked, the Sensor should read 4.9 to 5.5 VDC. If unblocked, the Sensor should read 0.15 to 0.18 VDC.
d. If the voltages do not read correctly, replace the Sensor. (Note: See the current Persona C30 Service Manual for related instructions in the Parts Replacement Section.)
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Resolving a Headlift Motor or Sensor Error

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. Symptom: The Printhead continuously cycles or does not cycle at all Printer Error State: Headlift Sensor is not detecting movement from the Headlift Cam Driver Monitor Error Display: General Error
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Resolving a Headlift Motor or Sensor Error (continued)

Step 2 3 4 Procedure Press the Cancel Print button on the Driver Monitor Error Display Message. Reboot the Printer by cycling the power. Cycle the Headlift Motors. a. Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation. See the Using the Diagnostic Utility tabs. a. Verify that the Headlift Motor turns. b. If the Motor does not turn or jams, continue to Step 5. 5 Check the Headlift Motor Main Board Connection (J20). a. Unplug the Printer. b. Remove the back cover. c. Verify that connection J20 is properly connected to the Main Board. d. If the Motor does not turn, continue to Step 7. 6 Test the Headlift Sensor. a. Remove the back cover. b. Attach the positive lead from a Digital Voltmeter to Pin 1 of J9. Attach the negative lead to the Pin 3 of J9. If open, the Sensor should read 0.17 to 0.9 VDC. If closed, the Sensor should read 4.9 to 5.5 VDC.
c. Replace the Sensor if the voltages do not read correctly. (Note: See the current Persona C30 Service Manual for related instructions in the Parts Replacement Section.) d. If the Motor does turn, continue to Step 7. 7 Replace the Headlift Motor. (Note: See the current Persona C30 Service Manual for related instructions in the Parts Replacement Section.) a. If the Motor does turn, continue to Step 8. 8 Replace the Main Board.
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Resolving the Cover Open Error Message

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. Symptom: The Printer errors immediately after sending a print job or the Rollers do not operate by pressing the cottons on the front panel (when the cover is open). Printer Error State: The front cover Sensor detects that the cover is open Driver Monitor Error Display: None
Check for debris, as follows: a. Open the front cover and check that no debris has accumulated in the Sensor opening. Use compressed air to clean the opening as needed. b. If the Sensor still does not work, continue to Step 3.
Check that the Sensor tab on the front cover is not damaged. a. Open the front cover and examine the Lid Sensor tab for damage, if the Sensor tab is damaged, replace the front cover. (Note: See the current Persona C30 Service Manual for related instructions in the Parts Replacement Section.) b. If the Sensor still does not work, continue to Step 4.
Replace the Main Board. (Note: See the current Persona C30 Service Manual for related instructions in the Parts Replacement Section.)
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Resolving the Blank Output issues

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. 2 Symptom: A card is ejected blank (that should be printed). Printer Error State: None Driver Monitor Error Display: None
Run a self-test. a. Clear any card jams. b. Unplug power from the Printer. c. While holding down the Pause button, reapply power. (Note: A self-test card will be printed.)
Look for an image on the Ribbon. a. After a self-test has been run, open the to front cover. b. Remove the Print Ribbon from the Printer. c. Visually inspect the set of panels that were last used by the Printer. d. If an image is noticeable on the used Ribbon, continue to Step 4. e. If an image is not noticeable on the used Ribbon, continue to Step 5.
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Resolving the Blank Output issues (continued)

Step 4 Procedure Adjust the placement. a. Reset the Printer to clear any Error Messages by removing the power and reapplying it. b. Open the Printer Control Panel from the Computer. If using Windows 2000/XP, right click on the Persona C30 Card Printer and select Printing Preferences.
c. Click on the Calibrate tab. d. Click on the Settings button. e. Adjust the Image Placement Setting by +5. f. Click on the OK button. g. Print a self-test. h. After adjusting the Image Placement, if a white border appears on the card, adjust the image placement back toward its original value in increments of 2 until the white edge is gone. i. 5 If still having blank card issues, continue to Step 5.
Check the Printhead connections. a. Remove the Printer power and USB cables. b. Turn the Printer over to gain access to the base plate. c. Remove the one (1) thumbscrew from the Printhead cover plate and remove the cover plate. d. Depress the Printhead locking tabs and remove the Printhead. e. Check to ensure that Power and Data Cable (that connecs to the Printhead) is properly seated. f. Remove the Back Cover. g. Ensure that the Printhead Power/Data Cable is properly seated on J16 on the Main board. h. If still having blank card issues, continue to Step 6.
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Step 6 Procedure Ensure that the proper voltage is being applied to the Printhead. a. Remove the back cover. b. Using a Digital Voltmeter, connect the negative lead to ground. c. Probe Pins 1 to 5 of the Printhead power connection on J16. d. Ensure that a voltage between 22 to 23 VDC is read on each pin. If less than 22 volts is read on any of the pins, replace the Printhead. If still having issue with blank cards, replace the Main Board. (See the current Persona C30 Service Manual for instructions on replacing the Main Board in the Parts Replacement Section.)
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Flipper Table Module Assembly Problems

Resolving the No Flipper Table Module problem
All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. Symptom: The Flipper Table Module Assembly is not functioning. Printer Error State: The Printer is unable to communicate with the Flipper Module. Driver Monitor Error Display: No Flipper Module
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Resolving the Flipper Jam Error

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. Symptom: The Flipper Table Module is jamming. Printer Error State: The Flipper Table has jammed while either aligning itself or flipping a card. Driver Monitor Error Display: Flipper Jam
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Step 2 Procedure Open the Printers Flipper Table Module Cover. a. Clear any cards in the Flipper Table Module by using the Forward and/or Reverse buttons located on the Printers Top Cover. b. Ensure that the Flipper Table Module can rotate freely. c. Close the Printers Flipper Table Module. d. Press the Resume button on the Printers Top Cover to continue printing. e. To cancel the printing, press the Cancel Print button from the Drivers display dialog.
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Diagnosing Image Problems

Resolving the Pixel Failure problems
All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. 2 3 4 5 Symptom: A thin line or scratch travels the entire length of the card (See sample image below). Printer Error State: None Driver Monitor Error Display: None
Check the card stock for scratches. Replace the cards (as needed). Examine the Printhead for visible damage. Clean the Printhead. See the procedure Cleaning the Printhead Replace the Printhead if the problem persists.
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Resolving the Card Surface Debris problems

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. 2 Symptom: Prints have spots (white or colored voids) and/or dust on them (See sample image below). Printer Error State: None Driver Monitor Error Display: None
Ensure the cards are clean and stored in a dust-free environment. Do not use cards with embedded contaminants in the surface. Clean the inside of the Printer. See Cleaning the Printers Interior Clean the Cleaning Roller. See Cleaning the Platen and the Card Feed Rollers.
3 4
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Resolving the Incorrect Image Darkness problems

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. 2 3 Symptom: Printed cards are too dark or too light. Printer Error State: None Driver Monitor Error Display: None
Run a self-test to ensure that the issue is not with the Driver settings. Adjust the Dye-Sub Intensity setting within the Image Color tab of the Printer Driver. See Using the Image Color tab (C30) procedure.
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Resolving the Incorrect Image Darkness problems (continued)

Step 4 Procedure Correct the Image Darkness. See the Using the Image Darkness Option procedure.
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Resolving Ribbon Wrinkle problems

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. 2 Symptom: Printed cards have off-colored lines or streaks on them. Printer Error State: None Driver Monitor Error Display: None.
Confirm that the Printer is using the most current Driver via: http://www.fargo.com Reduce the Dye-Sub Intensity setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab (C30).
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Resolving Ribbon Wrinkle problems (continued)

Step 4 Procedure Reduce the Image Darkness. See the Using the Image Darkness Option procedure.
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Resolving the Excessive Resin Printing problems

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. 2 Symptom: Black resin text and barcodes appear smeared or too thick. Printer Error State: None Driver Monitor Error Display: None
Reduce the Resin Heat setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab (C30).
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Resolving the Excessive Resin printing problems (continued)

Step 3 Procedure Reduce the Image Darkness. See the Using the Image Darkness Option procedure.
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Resolving the Incomplete Resin printing problems

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. 2 Symptom: Black resin text and barcodes appear faded or too light. Printer Error State: None Driver Monitor Error Display: None
Increase the Resin Heat setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab (C30). Increase the Image Darkness. See the Using the Image Darkness Option procedure.
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Resolving the Image Placement problems

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. This procedure is used to adjust the position of the card in the Print driver and does not change the internal settings of the Printer. See Using the Printer Calibration Utility (Persona C30) for instructions on changing the Printers internal settings. Step 1 Procedure Review the following information. 2 Symptom: Printing is cut off or is not centered on the card or a white border appears. Printer Error State: None Driver Monitor Error Display: None
Verify if the Image Position option within the Calibrate tab is set correctly or incorrectly. a. Open the Printer Control Panel from the Computer. If using Windows 2000/XP, right click on the Persona C30 Card Printer and select Printing Preferences.
b. Click on the Calibrate tab. c. Adjust the Vertical and/or Horizontal Image Position settings based on where the white border is on the card.
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Resolving the Image Placement problems (continued)

Step 3 Procedure Verify if the Horizontal Image Position Setting is set correctly or incorrectly. See the graphic below. If the white border is on the leading edge of the card, adjust the Horizontal value by +2. If the white border is on the trailing edge of the card, adjust the Horizontal value by -2.
a. Click on OK. b. Run a self-test. c. If the white border is diminished, continue the adjustment until it is gone.
Graphic A
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Resolving the Image Placement problems (continued)

Step 4 Procedure Verify if the Vertical Image Position Setting is set correctly or incorrectly. See the graphic below. a. Adjust the value as described below: If the white border is on the top edge of the card, adjust the Vertical value by +2. If the white border is on the bottom edge of the card, adjust the Vertical value by -2.
b. Click on OK. c. Run a self-test. d. If the white border is diminished, continue the adjustment until it is gone.
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Resolving the Poor Image Quality problems

All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. 2 Symptom: Photos on the cards look pixilated or grainy, as shown below. Printer Error State: None Driver Monitor Error Display: None
Use high-resolution, 24-bit color images to always capture an image: at a 24-bit color setting at 300 dpi at the same size that it will be printed on the card, as captured either with a scanner or with a digital camera
If a small or low-resolution image is stretched or blown up, a pixilated or grainy effect will occur when printing, as shown below (rightside).
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Running the Self Test

Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted or (c) a part has been replaced to check for proper Printer operation. Step 1 Procedure Verify that a full-color or Premium Resin Ribbon Cartridge is installed and that cards are properly loaded.
Caution: If the power is ON, disconnect the Power Cable from the Printers rear panel. 2 3 Press and hold the Pause/Resume button. While holding down the Pause/Resume button, plug the power cable back into the Printer. Full Color Ribbon Cartridge installed: The Printer will print a 3-color process gray scale on the front of the card. The overlay pass is not printed during the Self-test. See below. Premium Resin Ribbon Cartridge installed: The Printer will print a single color gray scale on the front of the card. See below.
Running the Standard Self Test Print

Display: Full Color Test Print
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Running the Magnetic Self Test (HiCo Only)

Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted or (c) a part has been replaced to check for proper Printer operation. Step 1 Procedure Remove Ribbon Cartridge from the Printer and close the front cover
Caution: If the power is ON, disconnect the Power Cable from the Printers rear panel. 2 3 Press and hold the Pause/Resume button. While holding down the Pause/Resume button, plug the power cable back into the Printer. The Printer will Encode magnetic information on all 3 magnetic tracks
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Section 5: Printer Adjustments

See this section for printer adjustments.

Caution:
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C30 Print Driver Options

Reviewing C30 Printer Drivers
The window title reflects the specific Printer Driver in use as shown in this introductory section.
Reviewing C30 Printer Drivers

This section applies to the C30 Printer.
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Using the Card tab (Persona C30)

Adjusting the Card Size Option
Step 1 Description Click inches or mm to choose the desired unit of measurement. (Note No.1: When designing a card format, always set the card size or page size within the card design program to the exact dimensions of a CR-80 card.) (Note No.2: The Card Size indicates that the Printer accepts standard, credit card size CR-80 (ISO ID-1) cards. The dimensions of the total print area for this card size appear in the Print Width: and Print Length: areas, as shown below.)
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Adjusting the Orientation Option

Step 1 Description Select Portrait to cause the card to print in a vertical orientation. OR Select Landscape to cause the card to print in a horizontal orientation. (Note: An icon illustrating a printed card helps represent the difference between the two.)
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Selecting the number of copies

Step 1 Description Select the number of copies by clicking on the UP or DOWN arrows, as shown below.
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Using the Diagnostics button under the Card tab

Step 1 Description Click Diagnostics to bring up the Fargo Diagnostics Utility window. See the Diagnostic Tool Utility. .
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Using the Clean Printer Option

Step 1 2 3 4 5 Description Click Clean Printer to display the Clean Printer Utility window. Remove all cards from the Card Hopper and close the Hopper door. Open the Front Cover and remove the Ribbon Cartridge. Remove the paper backing from both sides of the Cleaning Card. Place the Cleaning card into the Single Feed Slot.
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Using the Clean Printer Option (continued)

Step 6 Description Click Clean. (Note: The Printer will begin to feed the cleaning card through the card path.) Reinsert the print Ribbon and cards after the cleaning procedure has completed.
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Using the Test Print button

Step 1 Description Click Test Print to send a simple self-test print to the Printer. Ensure that the YMCKO Ribbon is installed for C30 or a Premium Resin Ribbon installed for DTC300M. Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly. Ensure that the YMCKOK Ribbon is installed in order for a C30 Card Printer with a Flipper Table Module to print a dual-sided image.
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Using the About button

Step 1 Description Click About to open a dialog box containing the copyright and version, date code information about this Printer Driver software.
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Using the Device Options tab (C30)

Reviewing the Device Options tab
The C30 window with the Device Options tab is displayed below. (Note: The C30 Printer now has frontside and backside options, as shown below.)
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Reviewing the Device Options tab

The DTC300 window with the Device Options tab is displayed below. (Note: The DTC300 Printer now has frontside and backside options, as shown below.)
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Adjusting the Ribbon Type option

Use the Ribbon Type option to select Print Ribbons. Step 1 Description Select the appropriate Ribbon for the type of Print Ribbon in use. YMCKO Full Color/Resin Black/Overlay K Standard Resin K Premium Resin Colored Resin Metallic Resin KO Premium Resin/Overlay
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Selecting the Auto Ribbon Select option

Step 1 Description Click Auto Ribbon Select to verify that the Ribbon type selected matches the Ribbon installed in the Printer. (Note: The Printer Driver will change the Ribbon type to the correct setting or validate. It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct.)
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Changing the Color Profile Selection for the C30

Step 1 Procedure a. From your computers startup menu, select Settings > Printers and Faxes (Windows XP) or Settings > Printers (Windows 2000). b. Double click on the C30 Card Printer under the Printers window. c. Select Properties under the Printer drop-down menu. (Note: This will bring up the C30 Card Printer Properties window, as shown on the next page.) 2 3 4 Click the Color Management tab. Click Manual. Click C3CLR_E for improved color matching. (Note: This color profile has better screen to printer matching.) OR Click C3CLR_O if you already have an existing base of cards using this color profile, and you want to maintain the same color matching. (Note: If the C3CLR_O color profile is not listed, it can be added by clicking Add and browsing to Program Files\Fargo\Printer Driver Software\C30\InstallNT\ and selecting C3CLR_O.icm.)
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Changing the Color Profile Selection for the C30 (continued)

Step 5 Procedure Click Set as Default.
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Adjusting the Color Matching option

Use the Color Matching dropdown menu to choose the color matching options which best fits the print job requirements. Step 1 Description Select None for print speed versus print color or for use of third party color matching software. OR Select Algebraic (a) for the Printer Driver to make very simple, yet fast, color balance adjustments; (b) for more natural looking images without actually utilizing any specific color matching; or (c) for customized, printed coloring of the cards through the Image Color tab. OR Select Monitor for the Printer Driver to make color corrections similar to the Algebraic option but through a more complex color matching algorithm. OR Select System Color Management for Windows to make color corrections. This provides a closer match to the sRGB color specifications. (Note: This option shifts colors to a different color model so the colors in the image will more closely match how they appear on the monitor.)
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Adjusting for the Resin Dither

Select the appropriate dither method according to the type of image to be printed. This option affects objects printed with a resin-only print Ribbon. Step 1 Procedure Select Optimized for Photo when printing photo quality images with resin. OR Select Optimized for Graphics when printing drawings and graphics (e.g., clipart, logos, etc.) with resin.
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Using the Print Both Sides option

Use this option to automatically print on both the front and back of a card. Step 1 Procedure Select this option in conjunction with any application program that supports a multiple-page document with duplex printing. (Note: The program must be able to send down two or more separate pages to be printed within the same document.) Page 1 will be transferred to the front side of the card. Page 2 will be transferred to the backside of the card.
(Note: The Printer Driver will always place all odd numbered pages on the front side of the card and all even numbered pages on the back side with this option selected. If an odd number of pages are printed to the Driver while this option is selected, then the Printer will print an additional blank side, and transfer it to the card.)
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Using the Split 1 Set of Ribbon Panels option

Use this option to provide the most economical means of printing a dual-sided card since a single set of Ribbon Panels will be split to print both the front and backsides of a card. Step 1 Procedure Select this option to automatically print full-color on the front of a card and resin black on the back of a card (using either of the Full-color YMCK or YMCKK Print Ribbons). If using the YMCKO Ribbon type, the front of the card is printed with the Ribbon's YMC Panels and the back is printed with the K Panel, and the O Panel is printed on the front. If using the YMCKOK Ribbon type, the front of the card is printed with the YMCK Panels and the back is printed with the second K Panel.
(Note #1: This option is automatically enabled when the YMCKOK Ribbon type is selected.)
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Using the Print Back Side First option

Step 1 Procedure Select this option: If you need to print the first page of a two-page document on the backside of the card. OR If you need to print the resin black on the chip-side of the Smartcard.
The second page of the document will be printed on the front side of the card.
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Using the Print Back Side Only option

Use this option to print only onto the backside of cards. Step 1 Procedure Select this option to print only onto the back of a card. (Note: Load the cards in the standard manner.) When this option is selected, the Print Both Sides option is automatically disabled. When attempting to print a two-page document (if Print Back Side Only is selected), the first page of the document will print on the backside of the card. The second page of the document will then be printed on the back of a second card.
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Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees options
Use this option to change the position of the printed image in relation to the location of a card's Magnetic Stripe or smart chip. Step 1 Procedure Select Rotate Front 180 Degrees to rotate the image on the front of the card by 180 degrees when printed. OR Select Rotate Back 180 Degrees to rotate the image on the back of the card by 180 degrees when printed.
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Using the Disable Printing option

Use this option to disable the printing capabilities of the Printer. (Note: This option still allows the Printer to encode cards.) Step 1 Description Select to encode or re-encode cards to save time and avoid the use of printing supplies. (Note: When this option is selected, no print data will be sent to the Printer. All encoding instructions will be sent according to how they are configured within the software.)
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Using the Image Color tab (C30)

Step 1 Procedure Select Algebraic and then use this option to control the Contrast and Gamma of the printed image, as well as the individual color balance of Yellow, Magenta and Cyan. (Note: In most cases, the default settings of these options will suffice.) Control the overall darkness and lightness of the printed image by adjusting the Dye-Sub Intensity slider OR Move the slide to the right to cause more heat to be used, thus generating a darker print. (Note: This slide only affects those images printed with dye-sublimation Ribbon panels (YMC).) Move the slide to the left to cause less heat to be used in the printing process, thus generating a lighter print.
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Using the Resin Heat (K) option (Front and Back)

Use this option to control the amount of heat the Printer uses when printing with the resin black panel(s) of a full-color Ribbon or when printing with a resin-only Ribbon by adjusting the Resin Heat slide. Step 1 Procedure Adjust the Resin Heat, Front (K) or the Resin Head, Back (K) as needed. Move the slide to the left to cause less heat to be used in the printing process, causing resin images to be lighter or less saturated. OR Move the slide to the right to (a) cause more heat to be used or (b) cause the resin image to be darker or more saturated.
(Note: This control can be helpful for fine-tuning the transfer of resin text and bar codes.)
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Using the Overlay Heat (O) option

Use this option to control the amount of heat the Printer uses when printing with the overlay panel of a Ribbon. (Note: This control can be helpful for fine-tuning the transfer of overlay onto the card.) Step 1 Procedure Move the slide to the left to cause less heat to be used in the printing process. (Note: Certain card types may need additional heat for better transfer of the overlay material.) OR Move the slide to the right to cause more heat to be used.
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Using the Color Matching option and Default button

Step 1 Procedure To return all options to their factory settings, click Default.
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Using the Calibrate tab (Persona C30)

Use the Calibrate tab to (a) control the position of the printable area in relation to the card, (b) calibrate Sensors and (c) adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer's memory.
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Using the Image Position Controls

Use the Image Position controls to adjust the position of the overall print area to be precisely centered on a card. Step 1 Procedure Click the Vertical and Horizontal adjustment arrows to adjust the Image Position values. When adjusting these values, keep in mind that cards always remain in the same position while moving through the Printer, regardless of image orientation. To illustrate this, the card illustration shown in the Image Position box will flip and rotate according to the Portrait, Landscape or Rotate 180 Degrees selection. The outline around the illustration will always remain in the same Landscape orientation.
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Using the Image Position Controls (continued)

Review the Image Position diagram, which displays how the printed image will move in relation to the fixed card position as positive and negative image placement values are entered. Step 2 Procedure Use the Vertical adjustment to move the image: OR Use the Horizontal adjustment to move the image: Move toward the card output side of the Printer if a positive number is entered. Move toward the card input side of the Printer if a negative number is entered. Move toward the rear of the Printer if a positive number is entered. Move toward the front of the Printer if a negative number is entered.
(Note No.1: The maximum value for the Vertical and Horizontal adjustments is 100 pixels (10 pixels = about .03"/. 8mm).) (Note No.2: The Vertical and Horizontal adjustment arrows point to within the Image Position window, which represents the direction that the printed image moves.)
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Using the Sensors button

Use the Sensors button to bring up a separate dialog box for calibrating the Printer's Ribbon Sensor (see instructions in the Calibration window below).
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Using the Settings button

Use the Settings button to bring up a dialog for adjusting the internal Printer settings, which are customized for every Printer at the factory and saved directly within the Printer's memory. (Note: You can select the Restore Defaults to restore the internal default settings.)
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Using the Magnetic Encoding tab (Persona C30)

Use this option only if the Printer has an optional Magnetic Stripe Encoding Module installed. The following describes these options and the Printer's magnetic encoding process. The Card Printer comes with either a high-coercivity factory-installed Magnetic Stripe Encoding Module or a low-coercivity Module. The Printer cannot encode both types of Magnetic Stripes interchangeably within the same Printer. Step 1 Procedure Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process.
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Using the Magnetic Track Selection radio buttons

Use the Magnetic Track Selection option to specify which track to configure through the Magnetic Track Options if the application requires customization of the standard ISO encoding process. (Note: Although the default ISO Magnetic Track Options should be correct for almost all applications, these options can be customized if the application requires it.) Step 1 Procedure Select a Track selection to: a. Change all options separately for each of the three individual tracks. b. Select Default for each of the separate tracks to set these options back to the ISO Standard settings (once they have been changed). (Important: Please refer to the following for a description of all Magnetic Track Options.)
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Using the Magnetic Track Selection radio buttons (continued)

Step 2 Procedure Use the Magnetic Track Selections to configure the way in which each of the three magnetic tracks will encode. (Note No.1: They do not designate which tracks the Printer will encode (e.g., to encode only Track 2). This must be done through the specific software program.) (Note No.2: Although the Printer Driver will remember the settings specified for each of the three tracks, the Printer Driver will always default to displaying the options for Track 1 whenever the Printer Driver setup screen is first opened.)
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Using the Magnetic Track Options radio buttons

Use the Magnetic Track options for these purposes: Customize the ISO encoded data format for each of the Magnetic Stripe's three tracks. Customize each track independently of the other two. Specify which of the three tracks to customize by selecting one of the three track options.
(Note No.1: After making the required selection, the Magnetic Track Options box displays the current set of customization options for the selected track.) (Note No.2: For most applications, the default settings for these options do not need to be changed.)
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Using the Bit Density radio buttons

Use this option to customize the Bit Recording Density (Bits per Inch) used to encode the magnetic data on the currently selected track. Step 1 Procedure Select 75 BPI to change the bits per inch to 75 BPI. OR Select 128 BPI to change the bits per inch to 128 BPI. OR Select 210 BPI to change the bits per inch to 210 BPI.
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Using the Character Size radio buttons

Use this option to customize the Character Data Size (Bits per Character) used to encode the magnetic data on the currently selected track. (Note: This character size includes the parity bit (if enabled).) Step 1 Procedure Select 5 Bits to change the bits per character to 5 BPC. OR Select 7 Bits to change the bits per character to 7 BPC. OR Select 8 Bits to change the bits per character to 8 BPC.
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Reviewing the Enable MLE Support checkbox

Multi-Language Extension (MLE) support in Windows XP can cause text strings to be broken up into fragments. This fragmentation of the text string prevents magnetic encoding. (Note: This option may help correct encoding problems in all operating systems.) Step 1 Procedure Check this box to allow the Driver to process the fragmented text.
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Using the ASCII Offset radio buttons

Use this option to customize the Character ASCII Offset used to encode the magnetic data on the currently selected track. (Note: This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding on the track.) Step 1 Procedure Select NULL to change the ASCII Offset to NULL. OR Select SPACE to change the ASCII Offset to SPACE. OR Select ZERO to change the ASCII Offset to ZERO.
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Using the LRC Generation radio buttons

Use this option to customize the LRC Generation Mode (used to encode the magnetic data on the currently selected track). Step 1 Procedure Select NO LRC to change the LRC Generation to none. OR Select Even Parity to change the LRC Generation to Even Parity. OR Select Odd Parity to change the LRC Generation to Odd Parity.
Using the Character Parity radio buttons

Use this option to customize the Character Data Parity (used to encode the magnetic data on the currently selected track). Step 1 Procedure Select No Parity to change the Character Parity to none. OR Select Even Parity to change the Character Parity to Even Parity. OR Select Odd Parity to change the Character Parity to Odd Parity
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Using the Shift Data Left checkbox

Use this option to shift the recorded magnetic data to the left-hand side of the card's Magnetic Stripe. OR Use this option for situations that require cards to be readable with insert type readers that may be unable to read the right-hand side of the card. Step 1 Procedure Select the Shift Data Left checkbox option to apply to all tracks.
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Reviewing the ISO Track Locations

Review the magnetic encoding Module, which encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe. (Note: Refer to the diagram (below) for track locations.)
0.223" 0.353" 0.493" TRACK1 TRACK2 TRACK3 0.110" 0.130" 0.110" 0.140" 0.110"
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Sending the Track Information

Magnetic track data is sent in the form of text strings from the application software to the Printer Driver along with all of the other printable objects within the card design. Magnetic Track Data added: In order for the Printer Driver to differentiate between magnetic track data and the rest of the printable objects, the magnetic track data strings must be uniquely tagged or added. Specific Characters added: In other words, specific characters must be added to the magnetic track data in order for the Printer Driver to know which data is to be encoded, which tracks to encode, when the track data stops and starts and so forth. Manually or automatically added: In some cases, these specific characters are automatically added to the string of track data by customized ID software applications. In most cases, however, the User must manually add these characters to the string of magnetic track data.
Entering the Track Information

(Note: If these characters are not added to the track data, the text intended for the magnetic track will most likely appear as printed text on the card.) Step 1 Procedure To avoid this symptom, track information must be entered as follows. When entering track data, the "~" character is entered first, followed by the desired track number (1, 2 or 3) used to encode the data. The data to be encoded should then follow. (Note: The first character of this data string must be the track's specific Start Sentinel (SS) and the last character must be the specific End Sentinel (ES).) The characters or data in between the SS and ES can include all of the valid characters specific to each track. (Note: The number of these characters is limited by each track's maximum character capacity.)
Caution: When segmenting track data, strictly use the appropriate Field Separator (FS).
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Reviewing Tracks 1, 2 and 3 (in table format)

Review this table, which displays the SS, ES, FS and the valid characters defined for each track. Start Sentinel End Sentinel Field Separator Valid Characters Maximum Number of Characters 78
Track 1
ASCII 32-95 (See the table below.)
Track 2
39
Track 3
106
Reviewing the Track Data Note

Review this Note, which displays how track the data should be entered for Tracks 1, 2 and 3: Track Sending data to Track 1 Sending data to Track 2 Sending data to Track 3 Data Entry ~1%JULIE ANDERSON^623-85-1253? ~2;0123456789? ~3;0123456789?
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Reviewing the ASCII Code and Character Table

ASCII Code 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 Character space ! " No. $ % & ' ( ) * + ' . / 0 1 2 3 4 5 6 7 ASCII Code 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 Character 8 9 : ; < = > ? @ A B C D E F G H I J K L M N O ASCII Code 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 Character P Q R S T U V W X Y Z [ \ ] ^ _
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Using the Overlay / Print Area tab (Persona C30)

Use this option to control where the Overlay (O) Panel and/or the print area appear on a card. (Note: This option is helpful if, for example, you would like to omit or block out the overlay or printing around a card's smart chip or Magnetic Stripe.) By default, this option is set to print and overlay the entire card. To customize the overlay and/or print area, select one of the options listed under "Overlay / Print Area."
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Enabling the Back options

Step 1 Procedure Select Print Both Sides under the Device Options tab to enable the Back option under the Overlay / Print Area. (Note: This same selection applies to the K Panel Resin back option.)
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Using the Front option (Overlay / Print Area)

Step 1 Procedure Select Front to view the Overlay/Print Area options for the front of the card.
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Using the Back option (Overlay / Print Area)

Step 1 Procedure Select Back to view the Overlay/Print area options for the back of the card. (Note: The Back option is only available if Print Both Sides is selected.)
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Using the Overlay / Print Area dropdown menu

Step 1 Procedure Select Full Card for the Printer to overlay and/or print the entire card. OR Select Defined Area(s) for the Printer to overlay and/or print only in the selected and defined area or areas. OR Select Undefined Area(s) for the Printer to overlay and/or print only in the space outside the selected and defined area. OR Select Omit Smart Chip Area for the Printer to overlay and/or print only in the space outside the standard location of a smart chip. OR Select Omit Magnetic Stripe Area for the Printer to overlay and/or print only in the space outside the standard location of an ISO Magnetic Stripe. OR Select Omit Signature Area for the Printer to overlay and/or print only in the space outside the standard location of a signature panel. (Note: In the card grid, black indicates the area in which the overlay and/or printing will be applied.)
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Using the Overlay / Print Area dropdown menu (continued)
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Using the Overlay / Print Area

Use these Overlay / Print Area options to control both the print and overlay together or control each individually. (Note: Determine whether to use the Frontside option (via the Front radio button) or the Backside option (via the Back radio button).) Step 1 Procedure Select For Print and Overlay for the defined area to apply to both the printing and overlay process. OR Select For Overlay Only for the defined area to apply only to the overlay process. (Note: In this mode, printing will still be allowed over the entire card and only the overlay will be affected.) OR Select For Print Only (No Overlay) for the defined area to apply only to the print process. (Important: In this mode, the overlay is completely disabled so it will not be applied.)
Caution: An overlay or an overlaminate must protect dye-sublimation printing or it will quickly begin to wear or fade.
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Using the Overlay / Print Area (continued)
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Using the Defined Area Option

Step 1 Procedure a. Determine whether to use the Front option (via the Front radio button) or the Back option (via the Back radio button). b. Select the Defined Area(s) option to activate the card grid in the upper half of the window. It is through this card grid that up to five (5) Defined Areas can be assigned.
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Using the Defined Area Option (continued)

Step 2 Procedure When the card grid is first activated, a small black square will appear at its default size of .2" x .2" / 5mm x 5mm and at its default location in the lower lefthand corner (0, 0). This square represents the first defined area. Determine the area of the card needed to define for a signature panel with a different size and location than the Driver's standard Omit Signature Area setting. (Note: This area is indicated by the dashed outline.) Determine the area size by actually printing a card and looking at it in the same orientation as when it exits the Printer.
Measure the total size of the desired area and enter those dimensions into the dimension boxes. (Note: The minimum size an area is .2" x .2" / 5mm x 5mm.)
Karen Atkins
Access Level-2 ID# 1234478
.35 1.9
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Step 4 Procedure Measure from the lower left corner of the card up and over to the lower left corner of for the defined area to begin and enter these values into the X and Y boxes. (Note: The card grid lines are spaced at .2 inch / 5mm intervals.)
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Step 5 Procedure a. Print the card design and observe how the image is oriented on the card as it ejects from the Printer. (Note: The location of a defined area is based on the card orientation as it exits the Printer.) b. Measure the defined area location based on the printed card. (Note: If selecting the Rotate Front 180 Degrees option, the image will appear upside down as it exits the Printer.) c. Position the defined area opposite to the measurement of the onscreen card design (which will appear right side up).
Karen Atkins
X=1.3
Y=0.3
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Step 6 Procedure a. Determine whether to use the Front option (via the Front radio button) or the Back option (via the Back radio button). b. Use the Defined Area arrows to navigate back and forth from area to area in the Front or Back area. (Note: The active area will always be highlighted with a dotted outline.) c. Define another area by clicking on the Defined Area UP arrow. Another .2" x .2" / 5mm x 5mm area will appear in the lower left-hand corner. (Note: This is the location in which all newly defined areas will first appear.) Up to 5 areas can be defined; however, additional areas cannot be added until the most recently created area has been moved or sized. (Note: For this reason, size and position each area as it is created.)
d. Delete an area by using the Defined Area arrows to select the area and click Delete. (Note: If all areas are deleted, the K Panel Resin options will automatically be deselected.)
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Using Security Options (Visual Security Solutions) (Front option only)

The Visual Security Solutions dropdown menu list will be used to enable and select which type of visual security will be used. The Visual Security dropdown list will be selectable only on the Front side (see below). Visual Security is not an option for the back side. The following actions will occur when one of the Visual Security locations is selected. The Overlay / Print Area will be disabled. The Security Options become selectable.
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Selecting Orientation - Landscape under Card tab

Step 1 Procedure Select Landscape (below) under Orientation under the Card Size tab to use the Visual Security Solutions (A to D), as shown in this window.
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Selecting the Visual Security Solutions dropdown menu (A to D)

Step 1 Procedure Click the Visual Security Solutions dropdown menu (below) under the Landscape - Orientation (see above) to use the options shown in this display.
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Selecting Orientation - Portrait under Card tab

Step 1 Procedure Select Portrait on the Card Size tab to use the Visual Security Solutions (E to H), as shown in this window.
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Selecting the Visual Security Solutions dropdown menu (E to H)

Step 1 Procedure Click the Visual Security Solutions dropdown menu under the Portrait Orientation (see above) to use the options shown below.
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Selecting the VeriMark radio button (Frontside option only)

Step 1 Procedure Click either VeriMark or HoloMark as shown below. The foil options are used to control the size of the exclusion area. (Note: When VeriMark is selected a rectangle-sized area is excluded, HoloMark uses a square sized area.) Click VeriMark (below) for the rectangle-sized area.
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Selecting HoloMark (Front option only)

Step 1 Procedure Click HoloMark (below) for the squared-area size.
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Reviewing the Custom VeriMark Card (Custom Graphic in a 2D foil)

The custom VeriMark image is stamped on blank, standard-sized cards. You can select one of eight positions (A to H), as shown in the Portrait and Landscape samples below.
Sample 1: VeriMark Card (Landscape - Orientation) - 4 positions (below)
A C
B D
Sample 2: VeriMark Card (Portrait - Orientation) - 4 positions (below)
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Reviewing the Custom HoloMark Card (Custom Graphic in a 2D foil)

The custom HoloMark image is stamped on blank, standard-sized cards. You can select one of eight positions (A to H), as shown in the Portrait and Landscape samples below.
Sample 1: HoloMark Card (Landscape - Orientation) - 4 positions (below)
A
C
B D
Sample 2: HoloMark Card (Portrait - Orientation) - 4 positions (below)
H
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Using the K Panel Resin tab (C30)

Select the K Panel Resin option to control where the resin black (K) panel of a full-color Ribbon is printed. If printing with a resin-only Ribbon type all K Panel Resin options will be grayed out. Resin black text is desirable due to its sharp, saturated black coloring and resin black bar codes are often required by Ultra Violet barcode readers to ensure readability when scanned.)
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Enabling the Frontside and Backside options

Step 1 Procedure Select Print Both Sides under the Device Options tab to enable the Backside option under the K Panel Resin tab. (Note: This same selection applies to the K Panel Resin backside option.)
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Enabling the Frontside option (K Panel Resin)

Step 1 Procedure Select Front to view the K Panel options for the front of the card.
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Enabling the Backside option (K Panel Resin)

Step 1 Procedure Select Back to view the K Panel Resin options for the back of the card.
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Selecting from the Print All Black with K Panel options (Front and Back options)
Select one of the three options listed under Print All Black with K Panel if the black text or bar codes are not TrueType fonts and/or are not printing with the resin black panel. (Note: The Printer Driver will print areas of the image where it finds black coloring with the print Ribbon's resin black (K) panel as specified by each of the following options. Step 1 Procedure When none of the options within this window are selected, the Printer Driver will automatically print all TrueType black text and bar codes only with the Resin Black (K) Panel of the print Ribbon.
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Selecting the Full Card option (Front and Back options)

Step 1 Procedure Select Full Card for the Printer Driver to print the resin black (K) panel for all black found within all areas of the image.
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Selecting the Defined Area(s) option (Front and Back options)

Step 1 Procedure Select Defined Area(s) for the Printer Driver to print the resin black (K) panel for all black found only in a desired and defined area or areas.
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Selecting the Undefined Area(s) option (Front and Back options)

Step 1 Procedure Select Undefined Area(s) for the Printer Driver to print the resin black (K) panel for all black found only in the space outside the defined areas. (Note: In the card grid, black indicates the area in which the resin black (K) panel will be printed.)
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Selecting the Defined Area(s) function (Front and Back options)

To define an area, refer to the following steps: Step 1 Procedure Click Defined Area(s). (Note: This will activate the card grid in the upper half of the window. It is through this card grid that up to five areas can be defined.) When the card grid is first activated, a small square will appear at its default size of .2" x .2" / 5mm x 5mm and at its default location in the lower left-hand corner (0, 0). This square represents the first defined area. (Note: Changing the orientation of the card in the Card Tab will change the appearance of this Tab.)
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Selecting the Defined Area(s) function (continued)

Step 2 Procedure a. Determine the area of the card necessary to define. In the sample (below), this area is indicated by the dashed outline. b. Determine the size of this area by actually printing a card and looking at it in the same orientation as when it exits the Printer. 3 Measure the total size for the area and enter those dimensions into the dimension boxes. (Note: The minimum size an area can be is .2" x .2" / 5mm x 5mm.)
Karen Atkins
Access Level-2 ID# 1234478 1.2
* 172355*
1.8
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Step 4 Procedure a. Once the area is sized properly measure from the lower left corner of the card up and over to the lower left corner for the defined area to begin. b. Enter these values into the X and Y boxes. (Note: The card grid lines are spaced at .2 inch / 5mm intervals.) 5 a. Print the card design and note how the image is oriented on the card as it ejects from the Printer. (Note: The location of a defined area is based on the card orientation as it exits the Printer.) b. Measure the defined area location based on the printed card. (Note: If selecting Rotate Front 180 Degrees, the image will appear upside-down as it exits the Printer. In this case, position the defined area opposite to the measurement from the onscreen card design, which will appear right side up.)
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Refer to the previous procedure.
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Karen Atkins
* 172355*
X=1.4 Y=0.2
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Step 6 Procedure Define another area by clicking the Defined Area up arrow. (Note: Another .2" x .2" / 5mm x 5mm area will appear in the lower left-hand corner. This is the location in which all newly defined areas will first appear.) a. Use the Defined Area arrows to navigate back and forth from area to area. (Note: The active area will always be highlighted with a dotted outline. Up to 5 areas can be defined.) b. Size and position each area as it is created because additional areas cannot be added until the most recently created area has been moved or sized. 8 Delete an area by using the Defined Area arrows to select the area and clicking Delete. (Note: If all areas are deleted, the K Panel Resin options will automatically be deselected.)
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Selecting the Print YMC under K and Print K Only options

Step 1 Procedure Select between the Print YMC Under K and Print K Only options. (Note: When the Print YMC Under K option is selected, all black in the designated areas will print with the Yellow (Y), Magenta (M) and Cyan (C) Ribbon panels directly beneath the resin black (K) panel.) OR Select this option if printing resin black text or bar codes onto a colored background to provide a more gradual transition between the two. 2 Select Print K Only if printing resin black onto a white background to maximize the sharpness of printed text and bar codes. (Note: When this option is selected, all black in the designated areas will print only with the resin black (K) panel.)
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Using the Printer Information tab (Persona C30)

Use the options on this tab to view information about the Ribbon installed in the Printer.
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Reviewing the Ribbon Information

Step 1 Procedure Use the Ribbon information to determine which Ribbon is being used to print with and its part number.
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Reviewing the Ribbon Level Indicator

Step 1 Procedure Use the Ribbon Level indicator to view approximately how much Ribbon is left.
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Using the Printer Calibration Utility (Persona C30)

Access the Settings dialog box via the Settings button on the Calibrate tab. Use the adjustment mode to change the Printer's internal settings. (Note: The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box. This dialog box is accessible only if the Printer is powered ON, it is in Ready Mode and it is properly connected to the PC.)
Caution! These settings are optimized at the factory. In most cases, these settings can be used without changing them.
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Using the Image Darkness Option

Use this option to set the overall darkness of the printed image by increasing or decreasing the amount of heat used by the Printhead when printing. Step 1 Procedure Lighten the printed image by clicking the down arrow value and decrease the amount of Printhead heat. OR Darken the image by clicking the up arrow increase the amount of Printhead heat. to enter a positive value and to enter a negative
Caution: If the value is set too high, the Ribbon may jam or even break.
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Using the Print Top of Form Option

Use this option to adjust the lengthwise or horizontal position of the printed image on a card so it appears centered. (Note: When adjusting this value, keep in mind that cards always remain in the same landscape orientation while moving through the Printer.) The diagram (below) represents how the printed image will move in relation to the fixed card position as a positive or negative Image Placement value is entered. Step 1 Procedure Enter a negative value to move the printed image toward the leading edge of the card or the card output to the side of the Printer. OR Enter a positive value to move the printed image toward the trailing edge of the card or the card input to the side of the Printer. Maximum Adjustment Range: The maximum adjustment range is 127. As a rule, 20 equals about .030"/. 8mm, which is about the same as the thickness of a standard CR-80 size card.
Caution: If the negative value is set too high, the print Ribbon may break.
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Using the Print End of Form Option

Use this option to reduce or increase the overall printable area in order to optimize edge-toedge printing toward the trailing edge of a card. (Note: When adjusting this value, keep in mind that cards always remain in the same position while moving through the Printer.) The diagram (below) represents how the end of form will move in relation to the fixed card position as a positive or negative Print End of Form value is entered. Step 1 Procedure Enter a negative value to reduce the Print End of Form and move the end of the printable area more toward the leading edge of the card. OR Enter a positive value to increase the print length and move the end of the printable area more toward the trailing edge of the card. Maximum Adjustment Range: The maximum adjustment range is 127. As a rule, 20 equals about .030"/. 8mm, which is about the same as the thickness of a standard CR-80 size card?)
Rear of Printer
Card Output Side of Printer (Leading Edge of Card)

Direction card travels through printer
Card Input Side of Printer (Trailing Edge of Card)
Front of Printer
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Using the Print Left of Form Option

Use this option to adjust the vertical position of the printed image on a card so it appears centered. (Note: When adjusting this value, keep in mind that cards always remain in the same landscape orientation while moving through the Printer.) Step 1 Procedure Enter a negative value to move the image towards the bottom edge of the card (See image below), OR Enter a positive value to move the image towards the back top edge of the card (see image below). Maximum Adjustment Range: The maximum adjustment range is 127. As a rule, 10 equals about .030"/. 8mm. This is about the same as the thickness of a standard CR-80 size card.
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Using the Magnetic Encoder Voltage Offset Option

Use this option to adjust the voltage of the Magnetic Encoder. Encoder voltage is set from the factory at a default of 7.24vdc for Hi-Co Magnetic cards and 2.54vdc for Lo-Co Magnetic cards. Depending on the cards that are being used, it may be necessary to adjust the encoder voltage out of default.
See the next two procedures for instructions on adjusting the Magnetic Encoder Voltage. (Note: The required encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value. This information should be available through the card manufacturer or reseller.)
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Adjusting the Hi-Co Voltage Offset

Step 1 Procedure Identify the Magnetic Encoder voltage required by the cards. (Note: The required encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value. This information should be available through the card manufacturer or reseller). Use the following equation to identify the proper Mag Hi-Co Voltage Offset value ((((36500/(((<Desired Voltage>+4.6)/1.23)-1))-2670)/39.0625) 40)X-1
For example: Required Encoder Voltage = 9vdc 3 ((((36500/(((9+4.6)/1.23)-1))-2670)/39.0625) 40)X-1 = 15
Change the Mag Hi-Co Voltage Offset value. I.E 15
Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality.
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Adjusting the Lo-Co Voltage Offset

Step 1 Procedure Identify the Magnetic Encoder voltage required by the cards. (Note: The required encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value. This information should be available through the card manufacturer or reseller). Use the following equation to identify the proper Mag Lo-Co Voltage Offset value ((((36500/(((<Desired Voltage>+4.6)/1.23)-1))-2670)/39.0625) 126)X-1
For example: Required Encoder Voltage = 1.5vdc 3 ((((36500/(((1.5+4.6)/1.23)-1))-2670)/39.0625) 126)X-1 = -42
Change the Mag Lo-Co Voltage Offset value. I.E -42
Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality.
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Using the Mag Top of Form Option

Use this option only if the Printer has a built-in Magnetic Stripe encoder. (Note: If so, use this option to shift the starting point of where the Printer will begin encoding the magnetic track data on a card's Magnetic Stripe. When adjusting this value, keep in mind that a card and its Magnetic Stripe will always remain in the same relative position as the card travels through the Printer.) The diagram (below) represents how the magnetic data will move in relation to the fixed position of a card's Magnetic Stripe as a positive or negative Magnetic Offset value is entered. (Note: For this diagram, imagine that the card is transparent and the card's Magnetic stripe can be seen through the top or front side of the card.) Step 1 Procedure Enter a negative value to move the start of the magnetic data more toward the leading edge of the card or the card output to the side of the Printer. OR Enter a positive value to move the start of the magnetic data toward the trailing edge of the card or the card input to the side of the Printer. Magnetic Data Direction: The arrows on these buttons indicate the direction the magnetic data will move on the card's Magnetic Stripe. Maximum Adjustment Range: The maximum adjustment range is 127. As a rule, 20 equals about .030"/. 8mm.) (Note: Keep this in mind when adjusting this option to avoid over-adjusting.)
Caution: If the negative value is set too high, the Printer may start encoding before the card's Magnetic Stripe reaches the encoding head.
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Using the Mag Top of Form Option (continued)
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Using the Ribbon Tension Option

Step 1 Procedure Use the Ribbon Tension option to increase the amount of tension (drag) on the Ribbon during printing. Enter a negative value to decrease the amount of tension that is placed on the Ribbon during printing OR Enter a positive value to increases the amount of tension that is placed on the Ribbon during printing.
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Using the Flipper Home Offset Option

Use this option to change the Flipper angle relative to home/horizontal position. This is done in order to adjust angle of travel to and from the Printer and Flipper Module. Step 1 Procedure Enter a negative value to position a card to enter the Printer at an upward angle. Or Enter a positive value to position a card to enter the Printer at a descending angle. (Maximum Adjustment Range: The maximum adjustment range is 5. 1 is approximately 1 degree.)
Using the Flipper Center Offset Option

Use this option to change the card position on the Flipper Table, relative to the center, for flipping. (Note: This is important to maintain the proper clearance with surrounding objects when flipping a card.) Step 1 Procedure Enter a negative value to position a card closer to the output of the Printer when the Flipper is in home/horizontal position. Or Enter a positive value to position a card closer to the output of the Flipper Module when the Flipper is in home/horizontal position. (Maximum Adjustment Range: The maximum adjustment range is 127. As a rule, 20 equals about .030/.8 mm, which is about the same as the thickness of a standard CR-80 size card.)
Caution: If the offset is set too high or low, the card may jam in the Flipper Module when flipping.
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Using the Flipper Smart Angle Offset Option

Use this option to change the Flipper angle relative to the default smart card loading position. This is done in order to adjust travel to and from the Flipper and the Smart Card Docking Module. Step 1 Procedure Enter a negative value to decrease the amount of Flipper angular movement from the home position to the smart card loading position. Or Enter a positive value to increase the amount of Flipper angular movement from the home position to the smart card loading position. (Maximum Adjustment Range: The maximum adjustment range is 5. 1 is approximately 1 degree.)
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Section 6: Cleaning
The Card Printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance

Caution:
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Persona C30 Card Printer/Encoders Cleaning Kit (Part Number 085976)

Caution: As with any electronic device, internal components of the Printer, such as the Printhead, may be damaged if exposed to static electrical discharges. To avoid potential damage, always wear an appropriate personal grounding device, such as a wrist strap (with integral resistor) connected to an ESD ground.
Supplies (included with the Cleaning Kit)

This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Fargo Persona C30 Card Printer/Encoders. The following cleaning procedures will require less than ten minutes. For more thorough cleaning instructions, please refer to the Cleaning Section in the appropriate Service Manual. Four (4) Printhead Cleaning Swabs are pre-moistened with 99.99% isopropyl alcohol for cleaning your Printers Printhead.
Ten (10) Gauze Pads are pre-moistened with 99.99% isopropyl alcohol for cleaning your Printers interior and exterior.
Ten (10) Cleaning Cards are provided with adhesive backing for cleaning your Printers Platen and Card Feed Rollers.
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Cleaning the Printhead

Perform this procedure approximately every 1000 prints to maintain a consistent print quality. Step 1 2 3 Procedure Open the Printer s Front Cover. Remove the Print Ribbon. Squeeze the Printhead Cleaning Swab to saturate the tip of the swab with alcohol. Use the Printhead Cleaning Swab to gently rub back and forth over the entire length of the Printhead (3 to 4 times). Once the Printhead is completely dry, replace the Ribbon and close the Front Cover.
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Cleaning the Platen and the Card Feed Rollers

Perform this procedure approximately every 1000 prints to maintain a consistent print quality. (Note: The Card Feed Rollers move the card throughout the print process. Rollers should be kept clean to prevent card jams and card contamination. This cleaning process will ultimately lead to better print quality and extended Printhead life.) Step 1 Procedure Open the Printers Front Cover and remove the Print Ribbon.
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Cleaning the Platen and the Card Feed Rollers (continued)

Step 2 3 Procedure Remove all the cards from the Printers Input Hopper. Use the Cleaning Card from the Printers and remove the adhesive backing from both sides of the card. (Note: If your Printer has a Magnetic Encoder installed, be sure to leave the small Liner Strip on top of the Cleaning Card in place. This small strip is needed to protect the Magnetic Head from the adhesives on the Cleaning Card.)
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Step 4 Procedure Insert the Cleaning Card into the Single Feed Card Slot until the card stops. (Note: If your Printer is equipped with a Magnetic Encoder, you must insert the Cleaning Card with the printed side up and with the small Liner Strip towards the front of the Printer.)
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Step 5 Procedure From your computer, open the Printer Driver and select Printing Preferences (if you are using Windows 2000/XP). Click on the Clean Printer button. Click on the Clean button. (Note: The Printer will pull in the Cleaning Card. The Printer will then perform an automated cleaning procedure. This procedure is designed to thoroughly clean the Platen and the Card Feed Rollers inside the Printer.)
6 7
Cleaning the Printers Interior

Periodically, use a Cleaning Pad from the Printers Cleaning Kit to remove dust and other contaminants from inside the Printer. (Note: Dust and other particles may accumulate inside the Printer with continued usage. This can cause spots or specks to appear on the printed cards.)
Cleaning the Printers Exterior

Clean it only with a Cleaning Pad from the Printers Cleaning Kit. (Note: The Printer has a durable casing that should retain its luster and appearance for many years.)
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Section 7: Packing the Card Printer

The purpose of this section to provide the User with specific packing procedure for this Card Printer. Follow this instruction to pack the Card Printer for transport. Step 1 2 3 4 5 Procedure Clean the inside of the Printer with compressed air. Wipe it down with a lint-free cloth. Clean the Printhead with an alcohol swab. Pack the Printer in the original carton and packing materials. Ensure to enclose any necessary paperwork, test cards, etc.
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Section 8: Parts Replacement

This Section describes the replacement of key components of this Card Printer. Step 1 Procedure Be sure to reverse the disassembly steps to reassemble the Card Printer.
Caution: Be careful when replacing components to avoid breaking or cracking plastic encasing or components. Only use those tools that are specified for the procedure. Do not use additional power tools that might crack or break a plastic encasing or component.
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Caution:
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Reviewing the Main Print Board Connections

Main Print Board RFID Antenna Assembly (A000365) Cable (D900112) Stepper Motor Assembly (D900087) Cable (D900032); 4 pin/4 wire Connector. DC Motors Card Feed, Rewind Motor, Headlift and Ribbon Drive Cable (D900031); 6-pin/6-wire Connector. Main Power from Power/USB Board (A000447) Cable (D900034) Printhead Assembly (D900400) Cable (D900035) Color Sensor Board Assembly (A000375) Cable (D900080); 2-pin/2-wire Connector. LED Board Assembly (A000374) Cable (D900114); 3-pin/3-wire Connector. Headlift Sensor Assembly (D900113); 4-pin/4-wire Connector. Encoder and Card Sensor Assembly (D900036); 12-pin/12-wire Connector. Fan Assembly (D900033) Location J5 J3
J20
J7 J16 J23
J22
J9 J4
J15
Reviewing the Power/USB Board Connections

Power Board (A000447) Main Board Power Location J3
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Cover, Door and Tray Removal

Replacing the Rear Cover (D900066)
Refer to Drawings D900354. Tools Needed: Phillips Head Screwdriver. Parts Needed: D900066 Rear Cover. Estimated Repair Time: 2 to 5 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 Use a No. 2 Phillips screwdriver to remove the two (2) screws (130984) that secure the Rear Cover to the Baseplate, as shown in the lower middle left and lower right of the photo below. Remove the Rear Cover.
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Replacing the Rear Cover (D900066) (continued)

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Replacing the Left End Cap (D900064-03)

This procedure applies to the Persona C30 Printers. Refer to Drawings D900370 Tools Needed: Phillips Head Screwdriver. Parts Needed: D900064-03 Rear Cover. Estimated Repair Time: 2 to 10 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer.. 2 3 Remove Rear Cover. Replacing the Rear Cover (D900066) a. Grasp the Output Door Assembly (D900068-01) by the sides with your thumb and forefinger. Compress the sides of the door by squeezing your fingers together and then gently pull it out. b. Use a No. 2 Phillips screwdriver to remove the following: The two (2) screws (130938) that secure the Left End Cap (D90006403)
Replace the Left End Cap (D900064-03) to the main assembly. Continued on the next page
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Replacing the Left End Cap (D900068-01) (continued)

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Replacing the Right End Cap (D900065-03)

This procedure applies to the Persona C30 Printers. Refer to Drawings D900354 Tools Needed: Phillips Head Screwdriver. Parts Needed: D900066 Rear Cover. Estimated Repair Time: 2 to 5 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove Rear Cover. Replacing the Rear Cover (D900066) a. Grasp the Input Door Assembly (D900067-01) by the sides with your thumb and forefinger. Compress the sides of the door by squeezing your fingers together and then gently pull the door of the Input Cover. (Note: The Input Door is composed of a durable polycarbonate material and is able to withstand extreme flexibility before breaking.) b. Use a No. 2 Phillips screwdriver to remove the following: The two (2) screws (130984) that secure the Input Tray (D900097) and the Right End Cap (D900065-03) to the main assembly.
Replace the Right End Cap (D900065-03) to the main assembly. Continued on the next page
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Replacing the Right End Cap (D900065-03) (continued)

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Replacing the Input Door Assembly (D900067-01)

Refer to Drawings D900354 Tools Needed: None. Parts Needed: Input Door D90067-01 Estimated Repair Time: 2 to 5 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 a. Grasp the Input Door Assembly (D900067-01) by the sides with your thumb and forefinger. b. Compress the sides of the door by squeezing your fingers together and then gently pull the door of the Input Cover. (Note: The Input Door is composed of a durable polycarbonate material and is able to withstand extreme flexibility before breaking.) 3 Replace the Input Door Assembly (D900067-01). See previous display as needed.
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Replacing the Output Door Assembly (D900068-01)

Refer to Drawings D900370. Tools Needed: None. Parts Needed: Input Door D900068-01 Estimated Repair Time: 2 to 5 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 a. Grasp the Output Door Assembly (D900068-01) by the sides with your thumb and forefinger. b. Compress the sides of the door by squeezing your fingers together and then gently pull the door of the Output Cover. (Note: The Output Door is composed of a durable polycarbonate material and is able to withstand extreme flexibility before breaking.) 3 Replace the Output Door Assembly (D900068-01). Continued on the next page
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Replacing the Output Door Assembly (D900068-01) (continued)

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Replacing the Input Tray (D900097)

Refer to Drawings D900354, D9000359 Tools Needed: Phillips Head Screwdriver. Parts Needed: Input Tray D900097. Estimated Repair Time: 2 to 5 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Open the Input Door. Use a No. 2 Phillips screwdriver to remove the two (2) screws (130984) that secure the Input Tray (D900097) and the Input Cover (D900067-01). Pull the bottom of the Input Tray out and then down to remove. Replace the Input Tray (D900097).
4 5
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Replacing the Input Tray (D900097) (continued)

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Replacing the Printhead Access Cover (D900029)

Refer to Drawings D900354. Tools Needed: Phillips Head Screwdriver. Parts Needed: Printhead Access Cover D900029 Estimated Repair Time: 2 to 5 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 Turn the Printer over and remove the one (1) thumb screw (130983) from the Printhead Access Cover (D900029). Remove the Printhead Access Cover. Replace the Access Cover (D900029). Continued on the next page See upper middle left of this photo.
3 4
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Replacing the Printhead Access Cover (D900029) (continued)

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Replacing the Magnetic Module Door (D900107)

Refer to Drawings. Only printers with factory installed C 30 Magnetic module will have this door. Does Not come standard. Tools Needed: Phillips Head Screwdriver. Parts Needed: Magnetic Module Door D900107 Estimated Repair Time: 2 to 5 minutes. Steps 1 Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 Use a No. 2 Phillips screwdriver to remove the one (1) screw (130948) to the Magnetic Door (D900107). Replace the Magnetic Door (D900107).
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Replacing the Magnetic Module Door (D900107) (continued)

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Replacing the Top Cover Assembly with mainboard

(Important: Do not attempt to remove the Board from Top Cover. If you need to replace the Main Board or the LCD, order the Singleside Printer (044311) or Dual-side Printer (044933).) Refer to Drawings D900332. Tools Needed: Torx T-10 Screwdriver, No. 2 Phillips Screw Driver Parts Needed: Top Cover/ Mainboard Assembly Estimated Repair Time: 10 to 20 minutes. Steps 1 Caution No. 1: Turn off the Printer and unplug the power cord from the Printer. Procedure
Caution No. 2: Use caution when replacing the Top Cover Assembly because the Lid Sensor Switch can break off. 2 3 Remove Rear Cover. Replacing the Rear Cover (D900066). If your Printer is equipped with a Magnetic Head Assembly, remove the Assembly prior to performing this procedure. See Replacing the Magnetic Head Assembly (D900050) Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01) See Replacing the Right End Cap (D900065-03) 5 Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01) See Replacing the Left End Cap (D90006403) Continued on the next page
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Replacing the Top Cover Assembly with mainboard (D900330) (continued)

Steps 6 Procedure Remove the Card Output Door. See Replacing the Output Door Assembly (D900068-01) Use a Torx T-10 screwdriver to remove two (2) F000178 screws that secure the Top Cover /Main board Assembly (D900330) to the Main Printer Chassis. (Note: The Top Cover and the Board do not separate.) Disconnect all the connections to the Main Board. Pull the Top Cover Assembly back to release it from the front mounting clips. Replace the Top Cover Assembly (D900330).
8 9 10
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Replacing the Front Cover (D900060-04)

Refer to Drawing :image below Tools Needed: Phillips Head Screwdriver. Parts Needed: Front Cover C30 D900060-04
Estimated Repair Time: 2 to 5 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 a. Push open the Cover. b. Gently apply force to the middle of the Cover to flex the Tabs out of their locating holes in the Frontside Plate. Continued on the next page
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Replacing the Front Cover (D900060-04) (continued)

Steps 3 Procedure Remove and replace the Front Cover.
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Replacing the Baseplate (D900000)

Refer to Drawing D900115. Tools Needed: Torx T-10 Screwdriver, 7/32nd nut driver, No. 2 Phillips Screwdriver, Needle Nose Pliers Parts Needed: Baseplate (D900000) Estimated Repair Time: 20 to 35 minutes. Steps 1 Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066) Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly. See Replacing the Right End Cap (D900065-03). Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D900064-03) Continued on the next page
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Replacing the Baseplate (D900000) (continued)

Steps 5 Procedure Use the Torx T-10 screwdriver to remove the two (2) front Baseplate mount screws (F000170). Continued on the next page
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6 Use the Torx T-10 screwdriver to remove the two (2) rear Baseplate mount screws (F000170). Continued on the next page
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Steps 7 Procedure Use a 7/32nd nut driver to remove the one (1) nut (130985) that secures the ground cables to the Baseplate. Disconnect the Communication Ribbon Wire (D900034) from the J7 Main Board connection. Turn the Printer over. Continued on the next page
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Steps 10 Procedure a. Use needle nose pliers to firmly grasp the Card Hopper spring Shaft (D900052), as shown below. b. Use a No. 2 Phillips screwdriver to remove the one (1) Card Hopper Spring Shaft mounting screw (F000231), as shown below. 11 Lift the back of the Baseplate up and then pull out to remove it. Continued on the next page
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Steps 12 Procedure Remove the Power/Communication Board. See Replacing the Power/Communication Board (A000447) Remove the Fan Assembly. See Replacing the Fan Assembly (D900033)
13
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Replacing the Clean Roller Plate (D900102)

Refer to Drawing D900110. Tools Needed: Torx T-10 Screwdriver, Retaining Ring Pliers Parts Needed: Card Cleaning Roller D900040, Retaining Ring 140048(X1), Wave Washer 130951 (X1) Estimated Repair Time: 20 to 30 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066) . Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Right End Cap (D900065-03). Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D900064-03). Remove the Stepper Motor Idler Pulley (D900089) and the Platen Roller Drive Gear (D900047). See Replacing the Stepper Motor Idler Pulley (D900089) and the Platen Roller Drive Gear (D900047). Remove the Stepper Motor Assembly. See Replacing the Stepper Motor Assembly (D900087) Use a Retaining Ring Pliers remove the retaining ring (140048) from the Cleaning Roller Shaft. Continued on the next page
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Replacing the Clean Roller Plate (D900102) (continued)

Steps 8 Procedure Slide the Card Drive Gear (810266) off of the Cleaning Roller Shaft.
Caution: Use caution when sliding the Gear past the Encoder Wheel. If the Encoder Wheel is damaged in any way, it must be replaced. See replacing the Encoder Wheel. 9 10 Remove the Wave Washer (130951). Use a Small Flathead Screwdriver to gently pry the Roller Shaft Locking Bushing arm (D900046) out about 2mm Rotate the Roller Locking Shaft Bushing Counter Clockwise 1/8 of a turn. Remove the Roller Shaft Locking Bushing. Pull out the Cleaning Roller (D900040).
11 12 13
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Replacing the Clean Roller Plate (D900102) (continued)

Steps 14 Procedure Replace the Card Clean Roller (D900040). See Replacing the Card Cleaning or Feed Roller (D900040) and the Card Drive Gear (810266).
Caution: Be sure to add the retaining clip (140062) to the new Cleaning Roller before it is inserted into the Printer. 15 Reverse to re-assemble.
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Replacing the Ribbon Motor Supply Assembly (D900121), O-Ring Drive Belt (F000390), Encoder Sensor (A000126)
Refer to Drawings : See Drawing Below Tools Needed: Torx T-10 Screwdriver Phillips Head Screwdriver, Needle Nose Pliers Parts Needed: Ribbon Motor Supply Assembly D900121, O-Ring Drive Belt F000390, Encoder Sensor A000126 Estimated Repair Time: 15 to 30 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066) Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Right End Cap (D900065-03) Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D900064-03) Disconnect the Ribbon Supply Motor Power Cable from the Ribbon Take-up Motor Disconnect the Ribbon Supply Encoder Sensor Cable from the Ribbon Takeup Encoder Sensor Continued on the next page
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Replacing the Ribbon Motor Supply Assembly (D900121), O-Ring Drive Belt (F000390), Encoder Sensor (A000126)
Steps 7 Procedure Use a Torx T-10 Screwdriver to remove the three (3) screws (F000178) that secure the Ribbon Supply Motor Assembly to the Printer side plate. Pull the Ribbon Take-up Motor assembly off the Printer side plate. Note the position of the Ribbon and Head lift Sensor Cables for reassembly. When reassembling a small Needle Nose pliers will be needed to reattach the Ribbon Supply O-ring belt ( F000390)
Caution: Be sure to line the Encoder Wheel in the Encoder Wheel Sensor during Re-Assembly. Continued on the next page
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Replacing the Ribbon Motor Supply Assembly (D900121), O-Ring Drive Belt (F000390), Encoder Sensor (A000126) (continued)
Steps 9 Procedure Use a Torx T-10 Screwdriver to remove the two (2) screws (F000170) that secure the Motor (D840980) to the Ribbon Supply Assembly, as shown below. Remove the Motor. Use a Torx T-10 Screwdriver to remove the two (2) screws (F000177) that secure the Encoder Sensor (A000126) to the Ribbon Supply Assembly, as shown below. Remove the Encoder Sensor. Reverse to reassemble. Continued on the next page
10 11
12 13
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Replacing the Ribbon Motor Supply Assembly (D900121), O-Ring Drive Belt (F000390), Encoder Sensor (A000126) (continued)
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Board, Interface and Printhead Replacements

Replacing the Power/Communication Board (A000447)
Refer to Drawing D900115. Tools Needed: Torx T-10 Screwdriver, Phillips Head Screwdriver. Parts Needed: Power/Communication Board A000447 Estimated Repair Time: 10 to 20 minutes. Steps 1 Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066). Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01) See Replacing the Right End Cap (D900065-03) Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D900064-03). a. Remove the Input Tray. Replacing the Input Tray (D900097) b. Use a No. 2 Phillips screwdriver to remove the two (2) screws (130984) that secure the Left End Cap (D900064-03) to the main assembly. 6 Remove the Printer Baseplate. See Replacing the Baseplate (D900000) Continued on the next page
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Replacing the Power/Communication Board (A000447)

Steps 7 Procedure Use a Torx T-10 screwdriver to remove the two (2) screws (F000169) that secure the Power/Communication Board Cover (D900026) to the Printer Baseplate (D900000). See below. Disconnect the Communication Ribbon Wire (D900034) from the J3 Power Board connection. Use a Torx T-10 screwdriver to remove the two (2) screws (F000169) that secure the Printer Power/Communication Board (A000447) to the Printer Baseplate. See below. Remove and replace the Power/Communication Board (A000447).
10
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Replacing the Printhead KIT Assembly (044301)

Refer to Drawing D900354 Tools Needed: Torx T-10 Screwdriver, Phillips Head Screwdriver. Parts Needed: Printhead (044301) Estimated Repair Time: 10 to15 minutes. Warning: If oil or debris makes contact with the Printhead elements, wipe the glass-coated area of the Printhead immediately with a Printhead Cleaning Swab. See Cleaning the Printhead in Section 5. Steps 1 Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 4 5 Turn the Printer on its back. Unscrew the thumb screws (130983). Remove the Access Cover (D900029). Grasp the two plastic tabs on each side of the Printhead Assembly (044301), squeeze them together, pivot them upward and pull out. Guide the Printhead Assembly (044301) between the side Plates and out of the Printer. Continued on the next page Procedure
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Replacing the Printhead Assembly (044301) (continued)

Steps 7 8 9 Procedure Disconnect the cables from the Printhead Assembly. See below. Replace the Printhead Assembly (044301). See below. Reverse to re-assemble. Continued on the next page
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Motor and Magnetic Head Replacements

Refer to this display for all four (4) Motor replacement procedures in this section. See below.
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Replacing the Headlift Motor Assembly (D900085)

Refer to Drawings D900077 Tools Needed: Phillips Head Screwdriver. Parts Needed: Headlift Motor Assembly D900085 Estimated Repair Time: 20 to 30 minutes.
Steps 1
Procedures
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066). Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Right End Cap (D900065-03) Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D900064-03) Remove the Power Board. See Replacing the Power/Communication Board (A000447) Continued on the next page
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Replacing the Headlift Motor Assembly (D900085) (continued)

See previous page and following two pages for procedural steps.
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Replacing the Headlift Motor Assembly (D900085) and the Headlift Cam (D900075) (continued)
Steps 6 Procedures a. Use a Torx T-10 screwdriver to remove the two (2) screws (F000171) that secure the Printhead Cam Lever (D900043). b. Note the position of the Print Headlift Spring and Cam position. Continued on the next page
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Replacing the Headlift Motor Assembly (D900085)

Steps 7 Procedures a. Use a Torx T-10 screwdriver to remove the four (4) screws (F000177) that secure the Headlift Motor to the Printer, as shown below. b. It will be necessary to manually turn the Headlift Cam in order to gain access to all four screws, as shown below. 8 9 10 11 12 Position the Headlift Cam to ensure it is clear of the Headlift Sensor. Partially pull the Headlift Motor Assembly (D900085) out the front of the Printer. Disconnect the Headlift Motor power cable. See below. Pull the Headlift Motor Assembly out of the Printer. See below. Reverse to re-assemble.
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Replacing the Input Feed Motor Assembly (D900084)

Refer to Drawings D900077. Tools Needed: Phillips Head Screwdriver. Parts Needed: Input Motor Assembly D900084 Estimated Repair Time: 10 to 15 minutes.
Steps 1
Procedures
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066) Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Right End Cap (D900065-03) Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D90006403) Use a Torx T-10 screwdriver to remove the three (3) screws (F000177) that secure the Card Feed Input Motor Assembly to the Printer. See the front end display with this set of procedures. Disconnect the Input Motor power cable. Push the Card Hopper to locked down position
6 7
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Replacing the Input Feed Motor Assembly (D900084) (continued)

Steps 8 Procedures Pull the Motor/Roller Assembly out of the Printer. Note 1: The access hole for the Card Input Roller is virtually the same size as the Roller so some force will be needed to put the Roller through the hole. Note 2: Be sure to remove any grease off of the Card input Access hole before you insert a new Roller into the hole.
Reverse to re-assemble. Continued on the next page
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Replacing the Input Feed Motor Assembly (D900084) (continued)

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Replacing the Stepper Motor Assembly (D900087)

Refer to Drawing D900077 Tools Needed: Phillips Head Screwdriver. Parts Needed: Stepper Motor D900087 Estimated Repair Time: 20 to 30 minutes.
Steps 1
Procedures
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066) Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Right End Cap (D900065-03) . Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D900064-03). Remove the Baseplate Assembly. See Replacing the Baseplate (D900000) Remove the Headlift Motor Assembly. See Replacing the Headlift Motor Assembly (D900085)
5 6
Caution: The Headlift Ex. Spring (F000334) may spring out. 7 8 Remove the Stepper Motor Drive Belt. Use a Torx T-10 screwdriver to remove the three (3) screws (F000171) that secure the Stepper Motor to the Printer. See the frontend display with this set of procedures. Continued on the next page
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Replacing the Stepper Motor assembly (D900087) (continued)

Steps 9 10 11 12 Procedures Push the Stepper Motor into the Motor cavity. Disconnect the Stepper Motor Power Cable. Replace the Stepper Motor Assembly (D900087). Reverse to re-assemble.
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Replacing the Ribbon Take-up Motor (D900086)

Refer to Drawings D900077. Tools Needed: Torx T-10 Screwdriver. Parts Needed: Ribbon Take-up Motor Assembly D900086 Estimated Repair Time: 10 to 15 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066). Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Right End Cap (D900065-03) Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D90006403) Disconnect the Ribbon Take-up Power cable. Use a Torx T-10 screwdriver to remove the four (4) screws (F000177) that secure the Ribbon Take-up Motor (D900086) to the Printer. Pull the Ribbon Take-up Motor and Hub out of the Printer. See the front end display with this set of procedures. Remove the Hub from the Motor Assembly. (Note: The Hub is pressure-fit onto the Motor Shaft. It may require some force to remove it.) Reverse to re-assemble. Continued on the next page
5 6
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Replacing the Ribbon Take-up Motor (D900086) (continued)

See lower right of display.
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Replacing the Ribbon Take-up Motor (D900086) (continued)
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Replacing the Magnetic Head Assembly (D900050)

Refer to Drawing D900354 Tools Needed: Torx T-10 Screwdriver. Parts Needed: Magnetic Encoding Module D900050 Estimated Repair Time: 5 to 10 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 a. Remove the one (1) screw connecting the Magnetic Door Cover (D900107). b. Pull out the Magnetic Encoder Assembly (D900050). See below. 3 4 Remove and replace the Magnetic Head Assembly (D900050). See next page. Reverse to re-assemble. Continued on the next page
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Replacing the Magnetic Head Assembly (D900050) (continued)

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Sensor Replacement
Replacing the Ribbon LED Sensor Assembly (A000375 and D900138) 044310 Ribbon Sensor Kit
Refer to Drawings D900078 & D900110 Tools Needed: Phillips Head Screwdriver. Parts needed: 044310 Upper ribbon sensor KIT assembly
Contains A000375 sensor fused to D900138 bracket.
Estimated Repair Time: 15 to 20 minutes. Steps 1 Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066). Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Right End Cap (D900065-03) Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D900064-03) Remove the Top Cover Assembly. See Replacing the Top Cover Assembly with mainboard Remove the Platen Roller. See Replacing the Platen Roller (D900041). Continued on the next page
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Replacing the Ribbon LED Sensor Assembly (044310) (continued)

Steps 7 8 Procedure Disconnect the Ribbon Sensor LED cable. Use a Torx T-10 screwdriver to remove the two (2) screws (F0001778) that secure the Ribbon LED Sensor to the Printer. Replace the Sensor (044310). Reverse to reassemble
9 10
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Replacing the RFID Sensor Assembly (A000365), Ribbon Encoder Wheel (810492), Encoder Pulley (D900106) and Ribbon Supply Shaft (D900090)
Refer to Drawings D900077 and D900110. Tools Needed: Torx T-10 Screwdriver, Retaining Ring Pliers, Flat Head Screwdriver Parts Needed: RFID Sensor Assembly (A000365), Ribbon Encoder Wheel (810492), Encoder Pulley (D900106) and Ribbon Supply Shaft (D900090) Retaining Clip 140048 (X2), Retaining Clip 140062 (X1) Estimated Repair Time: 20 to 30 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066). Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01) See Replacing the Right End Cap (D900065-03) Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D90006403) Remove the Ribbon Supply Motor Assembly. See Replacing the Ribbon Take-up Motor (D900086) . Use the Retaining Ring Pliers to remove the card feed gear (810266) retaining ring (140048) and slide the gear off the Shaft. Continued on the next page
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Replacing the RFID Sensor Assembly (A000365), Ribbon Encoder Wheel (810492), Encoder Pulley (D900106) and Ribbon Supply Shaft (D900090) (continued)
See previous page and following pages relating to this specific procedure.
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Replacing the RFID Sensor Assembly (A000365), Ribbon Encoder Wheel (810492), Encoder Pulley (D900106) and Ribbon Supply Shaft (D900090) (continued)
See previous page and following pages relating to this specific procedure.
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Replacing the RFID Sensor Assembly (A000365), Ribbon Encoder Wheel (810492), Encoder Pulley (D900106) and Ribbon Supply Hub (D900090) (continued)
Steps 7 Procedure Use a Retaining Ring Pliers to remove the Ribbon Supply Hub Retaining Ring (140048) and slide the Ribbon Supply Drive Pulley (D900106) and Encoder Wheel (810492) off the Shaft, as shown below. Use a Flathead screwdriver to remove the retaining clip (140062) from the Ribbon Supply Hub Shaft (D900090). Use a Torx T-10 screwdriver to remove the two (2) screws F000177) That secure the RFID Sensor Assembly (A000365) to the Printer. Disconnect the RFID Sensor cable (D900112). Replace the RFID Sensor Assembly (A000365). Reverse to reassemble.
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Replacing the Headlift Sensor Assembly (D900113)

Refer to Drawings D900110. Tools Needed: Torx T-10 Screwdriver. Parts Needed: D900113 Estimated Repair Time: 15 to 20 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066). Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Right End Cap (D900065-03) Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D900064-03) Remove the Printer Baseplate. See Replacing the Baseplate (D900000) Remove the Ribbon Take-up Motor Assembly. See Replacing the Ribbon Take-up Motor (D900086). Continued on the next page
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Replacing the Headlift Sensor Assembly (D900113) (continued)

Steps 7 Procedure Use a Needle Nose Pliers to firmly grasp the Headlift Sensor and pull to remove it. (Note: The Headlift Sensor is a pressure-fit Sensor and does not rely on any screws to fasten it to the Printer.) Replace the Sensor. Reverse to reassemble.
8 9
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Roller, Cable and Fan Replacement

Replacing the Platen Roller (D900041)
Refer to Drawing D900110 & D900077
Tools Needed: Torx T-10 Screwdriver, Retaining Ring Pliers Parts Needed: Platen Roller D900041, Retaining Ring (X1) 140048, Roller Shaft Locking Bushing D900046, Retaining Clip 140062 (X1) Estimated Repair Time: 25 to 35 minutes. Steps 1 Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066). Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Rear Cover (D900066) Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D900064-03) Remove the Stepper Motor Idler Pulley (D900089) and the Platen Roller Drive Gear (D900047). See Replacing the Stepper Motor Idler Pulley (D900089) and the Platen Roller Drive Gear (D900047). Continued on the next page Procedure
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Replacing the Platen Roller (D900041) (continued)

Steps 6 7 Procedure Remove the Printhead. See Replacing the Printhead KIT Assembly (044301). Use a Small Flathead Screwdriver to gently pry the Roller Shaft Locking Bushing arm (D900046) out about 2mm. Rotate the Roller Locking Shaft Bushing Counter Clockwise 1/8 of a turn, as shown below. Remove the Roller Shaft Locking Bushing. Pull out the Platen Roller (D900041). Replace the Platen Roller (D900041). (Note: Be sure to add the retaining clip (140062) to the new Platen Roller before it is inserted into the Printer.) Reverse to re-assemble. Continued on the next page
9 10 11
12
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Replacing the Platen Roller (D900041) (continued)

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Replacing the Card Cleaning or Feed Roller (D900040) and the Card Drive Gear (810266)
Refer to Drawing D900110. Tools Needed: Torx T-10 Screwdriver, Retaining Ring Pliers Parts Needed: Card Cleaning Roller D900040, Retaining Ring 140048(X1), Wave Washer 130951 (X1) Estimated Repair Time: 20 to 30 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the .Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066) Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Right End Cap (D900065-03). Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D900064-03) Remove the Stepper Motor Idler Pulley (D900089) and the Platen Roller Drive Gear (D900047). See Replacing the Stepper Motor Idler Pulley (D900089) and the Platen Roller Drive Gear (D900047). Remove the Stepper Motor Assembly. See Replacing the Stepper Motor Assembly (D900087). Use a Retaining Ring Pliers remove the retaining ring (140048) from the Cleaning Roller Shaft.. Continued on the next page
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Replacing the Card Cleaning or Feed Roller (D900040) and the Card Drive Gear (810266) (continued)
Steps 8 Procedure Slide the Card Drive Gear (810266) off of the Cleaning Roller Shaft.
Caution: Use caution when sliding the Gear past the Encoder Wheel. If the Encoder Wheel is damaged in any way, it must be replaced. See replacing the Encoder Wheel. 9 10 Remove the Wave Washer (130951). Use a Small Flathead Screwdriver to gently pry the Roller Shaft Locking Bushing arm (D900046) out about 2mm Rotate the Roller Locking Shaft Bushing Counter Clockwise 1/8 of a turn. Remove the Roller Shaft Locking Bushing. Pull out the Cleaning Roller (D900040). Continued on the next page
11 12 13
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Replacing the Card Cleaning or Feed Roller (D900040) and the Card Drive Gear (810266) (continued)
Steps 14 Procedure Replace the Card Clean Roller (D900040). See Replacing the Card Cleaning or Feed Roller (D900040) and the Card Drive Gear (810266) .
Caution: Be sure to add the retaining clip (140062) to the new Cleaning Roller before it is inserted into the Printer. 15 Reverse to re-assemble.
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Replacing the Card Cleaning or Feed Roller (D900040) (left of Platen) and the Card Drive Gear (810266) (continued)
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Replacing the Input Pusher (D900104)

Refer to Drawings D900110. Tools Needed: Torx T-10 Screwdriver. Parts Needed: Input Pusher D900104 Estimated Repair Time: 10 to 15 minutes.
Steps 1
Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066). Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Right End Cap (D900065-03) Remove the Printer Baseplate. See Replacing the Baseplate (D900000). Remove the Flange Bearing (F000350) that connects the Input Pusher (D900104) to the Card Input Shaft (D900052) and Spring (F000337), as shown on the next page. Continued on the next page
4 5
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Replacing the Input Pusher (D900104) (continued)
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Replacing the Card Feed or Exit Roller (D900042) and the Card Drive Gear (810266)
Refer to Drawing D900110.
Tools Needed: Torx T-10 Screwdriver, Retaining Ring Pliers Parts Needed: Card Cleaning Roller D900042, Retaining Ring 140048(X1), Wave Washer 130951 (X1) Estimated Repair Time: 10 to15 minutes. Steps 1 Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066) Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Right End Cap (D900065-03). Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01) See Replacing the Left End Cap (D90006403) Use a Retaining Ring Pliers to remove the retaining ring (140048) from the Card Exit Roller Shaft. Slide the Card Exit Gear (810266) off of the Roller Shaft. Remove the Wave Washer (130951). Continued on the next page Procedure
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Replacing the Card Feed or Exit Roller (D900042) and the Card Drive Gear (810266) (continued)
Steps 8 Procedure Use a Small Flathead Screwdriver gently pry the Roller Shaft Locking Bushing arm (D900046) out about 2mm. Rotate the Roller Locking Shaft Bushing Counter Clockwise 1/8 of a turn, as shown below. Remove the Roller Shaft Locking Bushing. Pull out the Card Exit Roller (D900042) Replace the Card Exit Roller.
10 11 12
Caution: Be sure to add the retaining clip (140062) to the new Cleaning Roller before it is inserted into the Printer. 13 Reverse to re-assemble. Continued on the next page
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Replacing the Pinch Roller (D900098)

Refer to Drawing D900110.
Tools Needed: Torx T-10 Screwdriver, Retaining Ring Pliers Parts Needed: Card Cleaning Roller D900042, Retaining Ring 140048(X1), Wave Washer 130951 (X1) Estimated Repair Time: 20 to 30 minutes. Steps 1 Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066). Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Right End Cap (D900065-03) Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D900064-03) Use a Retaining Ring Pliers to remove the retaining ring (140048) from the Card Exit Roller Shaft. Slide the Card Exit Gear (810266) off of the Roller Shaft. Remove the Wave Washer (130951). Continued on the next page Procedure
6 7
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Replacing the Pinch Roller (D900098) (continued)

Steps 8 Procedure Use a Small Flathead Screwdriver gently pry the Roller Shaft Locking Bushing arm (D900046) out about 2mm. Rotate the Roller Locking Shaft Bushing Counter Clockwise 1/8 of a turn, as shown below. Remove the Roller Shaft Locking Bushing. Pull out the Pinch Roller (D900098). Replace the Pinch Roller (D900098).
10 11 12
Caution: Be sure to add the retaining clip (140062) to the new Cleaning Roller before it is inserted into the Printer. 13 Reverse to re-assemble. Continued on the next page
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Replacing the Pinch Roller (D900098) (continued)

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Replacing the Printhead Cable Assembly (D900035)

Refer to Drawings D900354 and D900110. Tools Needed: Phillips Head Screwdriver. Parts Needed: Printhead Cable D900035 Estimated Repair Time: 20 to 30 minutes. Steps 1 Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 4 Remove the Rear Cover. See Replacing the Rear Cover (D900066) Turn the Printer over. Unscrew the one (1) thumbscrews (130938) that secures the Print Head Cover Plate to the Baseplate. Remove the Head Cover Plate (D900029). Remove the Printhead. See Replacing the Printhead KIT Assembly (044301) Disconnect the Printhead Data Cable (D900035) from the Printhead (D900400) Continued on the next page Procedure
5 6 7
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Replacing the Printhead Cable Assembly (D900035) (continued)

Steps 8 Procedure Place the Printer back on its feet and disconnect the Printhead Data Cable from the Main Board. Remove and replace the Printhead Data Cable.
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Replacing the Fan Assembly (D900033)

Refer to Drawing D900115. Tools Needed: Phillips Head Screwdriver. Parts Needed: Fan Assembly D900033 Estimated Repair Time: 20 to 30 minutes. Steps 1 Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066) Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Right End Cap (D900065-03) Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D900064-03). Remove the Printer Baseplate. See Replacing the Printhead KIT Assembly (044301) Use a Torx T-10 screwdriver to remove the two (2) screws (F000175) that secure the Fan Assembly (D900033) to the Baseplate. Continued on the next page
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Replacing the Fan Assembly (D900033) (continued)

Steps 7 8 Procedure Feed the Fan Assembly power cable out of the Printer. Remove and replace the Fan Assembly (D900033).
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Pulley Removal
Replacing the Stepper Motor Idler Pulley (D900089) and the Platen Roller Drive Gear (D900047)
Refer to Drawings D900077 and D900110. Tools Needed: Torx T-10 Screwdriver, Retaining Ring Pliers, Phillips Head Screwdriver, Flat head Screwdriver Parts Needed: Stepper Motor Idler Pulley D900089 (1), Platen Roller Drive Gear D900047 (1), Retaining Ring (1) 140009, Retaining Clip 140063 (1) Estimated Repair Time: 15 to 20 minutes. Steps 1 Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066) Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Right End Cap (D900065-03). Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D900064-03) Remove the Ribbon Take-up Motor Assembly. See Replacing the Ribbon Take-up Motor (D900086). Use a retaining ring plier to remove the retaining ring (140048) from the Platen Roller Shaft. Continued on the next page
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Replacing the Stepper Motor Idler Pulley (D900089) and the Platen Roller Drive Gear (D900047) (continued)
Steps 7 Procedure Use a Small flat head screwdriver to remove the retaining clip (140063) from the Stepper Motor Idler Pulley (D900089) Loosen but do not remove the Stepper Motor Idler Pulley tension set screw. Carefully slide of both the Stepper Motor Idler Pulley (D900089) and the Platen Roller Drive Gear (D900047) at the same time.
8 9
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Replacing the Stepper Motor Idler Pulley Shaft Assembly (D900089) and the Stepper Motor Drive Belt (F000094)
Refer to Drawings D900077. Tools Needed: Phillips Head Screwdriver. Parts Needed: Steper Motor Idler Puley shaft assembly D900089 (1), Stepper Motor Drive Belt F00094. Estimated Repair Time: 25 to 35 minutes. Steps 1 Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 3 Remove the Rear Cover. See Replacing the Rear Cover (D900066) Remove the Input Door and Right End Cap. See Replacing the Input Door Assembly (D900067-01). See Replacing the Right End Cap (D900065-03) Remove the Card Output Door and Left End Cap. See Replacing the Output Door Assembly (D900068-01). See Replacing the Left End Cap (D900064-03). Remove the Ribbon Take-up Motor Assembly. See Replacing the Ribbon Take-up Motor (D900086). Remove the Stepper Motor Idler Pulley. See Replacing the Stepper Motor Idler Pulley (D900089) and the Platen Roller Drive Gear (D900047). Continued on the next page
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Replacing the Stepper Motor Idler Pulley Shaft Assembly (D900089) and the Stepper Motor Drive Belt (F000094) (continued)
Steps 7 8 9 Procedure Use a Torx T-10 screwdriver to remove the Stepper Motor Idler set screw. Remove the Stepper Motor Drive Belt (F00094) Remove the Stepper Motor Idler Pulley.
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Flipper Table Replacement

Replacing the Flipper Table Module Assembly (D900200)
Refer to Drawings D900200. Tools Needed: Phillips Head Screwdriver. Parts Needed: Flipper Table D900205 Estimated Repair Time: 20 to 35 minutes. Steps 1 Caution: Turn off the Printer and unplug the power cord from the Printer. 2 Remove the Rear Cover (D900066) to the Printer. Procedure
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Replacing the Flipper Table Module Assembly (D900200) (continued)

Step 3 Description Remove the Card Output or Exit Door (D900068-01) and Left End Cap (D900064-03) to the Printer, as shown below. Remove the Cover from the Flipper Table Module Assembly (D900200 Remove the cables from the circuit board and gently pull the board off of the 4 corner pegs. (Board not shown on drawings). Remove both of the Stepper Motors (E000062) from the frame. Both motors have a total of 5 screws. Do not remove the screws on the motor itself. Remove the Stepper Belt (220082) by first removing the lower gear (D900241), which allows for enough play to remove the belt.
4 5
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Replacing the Flipper Table Module Assembly (D900200) (continued)

Step 8 9 Description Loosen the set screw (F000193) from the Pulley (D900272). Remove the Pulley (D900272), the Card Transport Gear (810266), the Clip (140062), the washer (820621) and the Bearing (760343). On the other side of the printer: Remove the Card Placement Sensor so you can remove the E-Clip (140010) that attaches the Flipper Table shaft. Gently slide the Flipper Table (D900205) from the frame. Re-assemble in reverse order.
10
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Section 9: Board Level Diagnostics

The purpose of this section to provide the User with specific Board Level Diagnostic procedures for Board Errors and Sensor Testing for this Card Printer.

Caution:
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Sensor and Motor

Reviewing the Sensor Location and Voltages
Use this table as a reference tool for Board Level Diagnostics Sensor RFID Board Headlift Location J5 J9 Pin 3 1, 3 (+, -) 1, 2 (+, -) Low Range VDC Present .02 Not Depressed 0 - .17 Not Depressed 0 - .17 High Range VDC Not Present .70 Depressed 4.9 5.5 Depressed 4.9 5.5
Print Cover Sensor (Sensor mounted to Main Board) Print Ribbon Encoder Sensor Card Detection Sensor
J4
J4
3,4 (+, -)
Unblocked 0 -.17
Blocked 4.9 5.5
J4
Unblocked 0 -.17
Blocked 4.9 5.5
Reviewing the Motor Voltages (when active)

Use this table as a reference tool for Board Level Diagnostics Motor Print Drive Stepper Print Headlift Ribbon Drive Location J3 J20 J20 Pin 4 6 8 VDC 4 17.0 5
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Section 10: Diagnostic Tool Utility

The Fargo Diagnostics Utility is designed to provide access to the following: The diagnostic capabilities of the Printer. The internal Self Tests of the Printer. The testing options for Magnetic Encoding. The set of sample images to test the Printer's operation.
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Using the Diagnostic Tool Utility

Selecting from the Printer Selection menu
Step 1 Procedure Click on the dropdown Printer selection menu to view a list of currently installed Fargo Printer Drivers installed on the computer. Select the Printer that is going to be tested, as shown below.
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Reviewing customized Diagnostic Utility tabs for your Printer

Step 1 Procedure Select a Printer from the Printer Selection menu that will customize the tabs that are available. (Note: Only the Diagnostic Utility tabs for the selected Printer will be shown.)
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Using the Diagnostic Utility tabs
Selecting the Print Spooler tab in the Diagnostics Utility

Step 1 Procedure Select the Print Spooler tab, as shown below.
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Selecting the Print Spooler tab in the Diagnostics Utility (continued)

Step 2 Procedure Click on the Select File button to bring up the Browse for Print File window, as shown below and on the next page.
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Step 3 Procedure a. Click on the Browse button to browse through an open file dialog box, as shown below. b. Select the Print File (.PRN) that is to be sent to the Printer.
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Step 4 Procedure Select the number of copies to be printed, as shown below.
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Step 5 Procedure Click on the Send File button in order to send the selected Print Files (.PRN) to the Printer.
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Selecting the Firmware Updates tab in the Diagnostics Utility

Step 1 Procedure Select the Firmware Updates tab, as shown below.
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Downloading Firmware Updates

Step 1 Procedure Select the Download Firmware button. If you have Internet access, this will automatically take you to the Firmware Updates section of the Fargo website. If it does not, manually open your browser and go to the Firmware Updates section in the Fargo Electronics Technical Support Web site: http://www.FargoSupport.com/
Select your specific Printer model and click on the Submit button. Click on the Firmware file link labeled for the specific Printer model. Click on OK when prompted to Save this Program to Disk and then select a folder in which to save the Update file. a. Once the file has been downloaded, navigate to the location where the file was saved. (Note: The Firmware Update file has been compressed for ease of downloading.) b. Decompress the file by double-clicking on the designated icon.
Selecting the Firmware File

Step 1 2 3 Procedure Select the Select Firmware File to open a Browse Dialog Box. Browse to the location where the firmware file is located. Click on the OK button.
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Placing the Printer in the Upgrade Mode

Step 1 2 3 Procedure Disconnect Power from the Printer. Press and hold down the power and pause buttons on the Printer. Reapply power to the Printer. Hold for 2 seconds then release. Both buttons will blink when it is in the Upgrade Mode.
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Sending the Firmware File

Step 1 2 3 Procedure Ensure that the firmware File is selected. Click on the Send Firmware button. Upon successful completion of the firmware update, the Printer will restart.
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Selecting the Mechanics tab in the Diagnostics Utility

Step 1 Procedure a. Select the Mechanics tab to test Motors and Sensors in the Printer. (Note: This section has a procedure for each function by a Run button, as shown below.) b. See the entire Selecting the Mechanics tab in the Diagnostics Utility section for related sub-procedures (Steps 2A to 2G).
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Selecting the Mechanics tab in the Diagnostics Utility (continued)

Step 2A Procedure Click on the Ribbon Sensor Calibration button to calibrate the Print Ribbon. (Note: This will ensure proper operation of the Ribbon Sensing systems.)
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Step 2C Procedure Click on the Cycle the Printhead button to verify operation of the Printhead Headlift Motor and Headlift Sensor. (Note: When selected, the Printhead should cycle up and down.)
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Step 2D Procedure Click on the Advance the Stepper Motor button to move the Card Rollers forward in the Printer.
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Step 2E Procedure Click on the Reverse the Stepper Motor button to move the Card Rollers backwards in the Printer.
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Step 2F Procedure Click on the Cycle the Card Input Roller (Remove Cards) button to activate the Card Input Motor. (Note: Ensure that all cards have been removed from the Printer before selecting this option.)
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Step 2F Procedure Click on the Advance the Ribbon Motor (Remove Ribbon) button to
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Step 2G Procedure Click on the Reverse the Ribbon Drive Motor (Remove Ribbon) button to
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Step 2H Procedure Click on the Magnetic TOF Calibrate (HiCo) button to
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Step 2I Procedure Click on the Magnetic TOF Calibrate (LoCo) button to
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Selecting the Self Tests tab in the Diagnostics Utility

Use these options to run the internal Printer Self Tests. Step 1 Procedure Select the appropriate Run button to execute either the Barcode Test Card, the Standard Self Test or the Magnetic Self Test, as shown below. (Note: These options apply to the C30, DTC300 and DTC300M Printers). Click on the Barcode Test Card button to test the resin printing capabilities of the Printer (Note: A full color Ribbon (YMC) with a resin panel (K) or a resin Ribbon is required for this test.) Click on the Standard Self Test button to determine Image Placement and confirm that the Printer is working properly. (Note: The image consists of fifteen (15) gray scale boxes. The gray boxes are composed from a composite of YMC color panels.)
Click on the Magnetic Self Test button to test the Magnetic Encoding capabilities of the Printer. (Note: Be sure to have HiCo magnetic stripe cards installed in your Printer when running this test.)
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Selecting the Card Samples tab in the Diagnostics Utility

Step 1 Procedure a. Select the Card Samples tab to print sample images from the Printer. b. Select the desired Image, as shown below. (Note: You will see the enlarged Image after you select it from several options.) c. Check the settings defined in your Driver before printing your selection. d. Click on the Print button when you are ready, as shown below. (Note: The default Card Size is CR-80, as shown below.)
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Selecting the Magnetic Encoding tab in the Diagnostics Utility

Step 1 Procedure a. Select the Magnetic Encoding tab to test the Magnetic Encoding capabilities of the Printer. b. Click on the Auto Fill Track Data button to automatically fill in Track 1, Track 2 and Track 3. c. Click on the Encode button to encode the data. d. Click on the Clear button to clear existing data from Track 1, Track 2 and Track 3.
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Selecting the Help button in the Diagnostics Utility

Step 1 Procedure Select the Help button to access the Fargo Diagnostics Utility Help document, as shown below.
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Selecting the About button in the Diagnostics Utility

Step 1 Procedure Select the About button to access version information for the Diagnostics tool. (Note: A list of the Printers that the Diagnostic Utility supports is also available.)
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Selecting the Exit button in the Diagnostics Utility

Step 1 Procedure Select the Exit button to close out and exit from the Fargo Diagnostics Utility.
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Section 11: Firmware Upgrades

Introduction
The Persona C30 Card Printer/Encoders - Firmware Upgrade Document (Rev. 2.3) and this section are identical. They both provide step-by-step procedures for upgrading the Firmware on these Printers.
Requirements
Windows 32 bit Operating System (XP/2000) Internet Access
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Symbol Danger: Critical Procedures for Safety purposes Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the below). To prevent personal injury, refer to the following safety messages before performing an operation preceded by this symbol. To prevent personal injury, always remove the power cord prior to performing repair procedures, unless otherwise specified. To prevent personal injury, make sure only qualified personnel perform these procedures.
Caution:
This device is electrostatically sensitive. It may be damaged if exposed to static electricity discharges. Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the below). To prevent equipment or media damage, refer to the following safety messages before performing an operation preceded by this symbol. To prevent equipment or media damage, observe all established Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies. To prevent equipment or media damage, always wear an appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage). To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified. To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.
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Downloading Firmware
Step 1 Procedure Open the Fargo Diagnostic Utility (located in the Programs folder), as shown below. Click on the Start icon on the desktop. Select the Programs folder. Select the Fargo folder. Click on the Diagnostic Utility, as shown below.
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Downloading Firmware (continued)

Step 2 Procedure Use the Select a printer to continue dropdown menu to select the Printer. a. Click on the Download Firmware button under Step 1:, as shown below.
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Step 3 Procedure a. Check that the Computer has an active Internet connection. b. Click on the Yes button, as shown below.
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Step 4 Procedure This will launch the Fargo Support page. Click on the Firmware selection box. Use the drop down menu to select the Printer. Click on the Go button, as shown below.
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Step 5 Procedure Click on the Printer name under Printer Firmware to begin the download, as shown below.
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Step 6 Procedure Click on the Save button to save the file, as shown below.
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Step 7 Procedure Click on the Save button to save the file to the computers Desktop, as shown below.
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Step 8 Procedure Click on the Close button to close this dialog when the download is completed, as shown below.
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Step 9 Procedure From the computers desktop, double click on the Firmware .exe file to un-zip it, as shown below.
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Step 10 Procedure Click on the Browse button on the WinZip Self-Extractor window, as shown below.
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Step 11 Procedure Select the Desktop, then click on the OK button in the Browse for Folder dialog, as shown below.
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Step 12 Procedure Click on the Unzip button in the WinZip Self-Extractor window to unzip designated files, as shown below
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Step 13 Procedure Click on the Select Firmware File button under Step 2: in the Fargo Diagnostic Utility window, as shown below.
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Step 14 Procedure 15 Select the Desktop dropdown menu. Click on the .frm file. Click on the Open button, as shown below.
This completes the Downloading Firmware procedure.
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Placing the Printer in the Firmware Upgrade Mode

Step 1 Procedure
Caution: Turn off the Printer and unplug the power cord from the Printer. 2 Press and hold down the Power and Pause buttons on the Printer, as shown below. Continue to hold down both the Power and Pause buttons as the power is reapplied, hold the buttons down for two (2) seconds after the power has been restored and then release. (Note: The LCD display should now show the Upgrade Firmware message, as shown below). Press the Yes button on the LCD to continue with the Firmware Upgrade.
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Placing the Printer in the Firmware Upgrade Mode (continued)

Step 2 Procedure Ensure that the Printer LCD displays this message: as shown below Upgrade Firmware Send File Now.
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Sending the Firmware File

Step 1 Procedure Ensure that the Printer LCD displays this message: Upgrade Firmware Send File Now. 2 From the Fargo Diagnostic Tool, click on the Send Firmware button, as shown below.
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Sending the Firmware File (continued)

Step 3 4 Procedure Upon successful completion of the Firmware Update, the Printer will restart. The procedure is now completed.
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Section 12: Fargo Technical Support

The purpose of this section to provide the User with an efficient, step-by-step procedure to be used when contacting Fargo Technical Support as needed for this Card Printer.
Contacting Fargo Technical Support

Step 1 Procedure Refer to Section 3: General Troubleshooting Contact the Fargo Technical Support Group by phone at (952) 941-0050 or by fax at (952) 941-1852 for additional technical assistance. OR Contact Fargo Technical Support via the Web: http://www.fargosupport.com
Position a phone near the Printer and Computer so Fargo technicians can help to troubleshoot the Printer(s). Please have a self-test and a sample card ready when calling Fargo Technical Support.
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Reading the Serial Numbers on a Fargo Printer

The purpose of this section is to provide updated instructions for reading serial numbers on a Fargo Printer.
Finding out when a Fargo Card Printer was manufactured

You can determine when your card Printer was manufactured by reading directly from the serial number (affixed to your card Printer). 1. Year Built: The first two digits in the serial number indicate the year that the Printer was manufactured. 2. Week Built: The second two digits indicate the week. 3. Numeric Order: The last four digits indicate the sequence number for the numeric order in which the Printers were built.
Reviewing Example No. 1: Serial Number 80453289

1. 80453289: The first two digits in the serial number indicate the year the Printer was built (e.g., the digits 80 indicate the year 1998). 2. 80453289: The third and fourth digits in the serial number indicate the week the Printer was built (e.g., the digits 45 indicate week 45 of that year). 3. 80453289: The last four digits indicate the sequence number for the numeric order in which the Printers were built.
Reviewing Example No. 2: Serial Number A1280224

1. A1280224: The first two digits in the serial number indicate the year the Printer was built (e.g., the letter and digit A1 indicate the year 2001). 2. A1280224: The third and fourth digits in the serial number indicate the week the Printer was built (e.g., the digits 28 indicate week 28 of that year). 3. A1280224: The last four digits indicate the sequence number for the numeric order in which the Printers were built.
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Section 13: Reviewing the Spare Parts List

Reviewing the Persona C30 Spare Parts List
Persona C30 ID Card Printer Recommended Spare Parts List Effective Date: June 2007 For current pricing see http://www.fargopartner.com/support_services/
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Section 14: Glossary of Terms

Term 24-bit color Definition A color depth for an image that uses 8 bits for each color (red, blue, green) combining the possible 256 shades to provide a color depth of 16.7 million colors. An electrical current that reverses its direction at regular intervals (typically 50 - 60 times a second). The card for the SmartGuard security system. A cared with embedded electronics that can be removed from the Printer, locking the Printer and preventing unauthorized use. The firm attachment of a material to the card surface, confirmed by using the Tape Test -pulling an applied piece of adhesive tape (Scotch 600 or equivelent) off the card at 1 sec/in to see if any material is pulled off by the tape. A type of color matching that takes the colors value of pixels and applies them to an algebraic equation to adjust the levels of hue, saturation and brightness. The United States Representative to ISO, providing standardization for U.S. Manufactures prior or in addition, to acceptance by ISO.
AC - Alternating Current Access Card
Adhesion
Algebraic
ANSI (American National Standards Institute) AS400
An IBM operating system running on a main frame. DTC500 Fargo Printers are built with fonts saved in the Printer memory so users of AS400 can write escape codes and print from the Printer. A standard for processing information in computer processors. An 8-bit character set of 255 decimal numbers, each assigned to numbers, letters, punctuation and special characters.
ASCII (American Standard Code for Information Interchange) AT
Refers to an IBM standard in early computing with regard to the chipset and function of the parallel port, set up in the BIOS. Black Dye-Sublimation panels are distinguished from the black panel using resin by the use of B for dye sub black. K denotes resin black. Continued on the next page
B (Black)
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Glossary of Terms (continued)

Term Barcodes Definition A series of alternating black and white stripes, of varying widths (each character denoted by a set number and width of black stripes) that allows characters to be optically read by a computer. A file sent down from the computer that contains commands to print a number of cards, sequentially. A power supply that can keep AC electronic equipment running for a short time when power is interrupted, allowing enough time for the user to save data and close the machine properly. A communication standard that allows two way data transfer between PC and Printer. The part of the operating system in a computer that handles communication between the PC mainboard and its peripherals. Typically residing in chip-based, non-volatile memory. An abbreviation for binary digital. Each bit is an element of information that can have two states: off and on. A graphic produced by an array of pixel elements with the color hue, brightness and saturation information stored in bits. The more bits, the more values and thus the greater variety. 1 bit color is black and white, 8-bit color produces 256 shades of gray and 24-bit color can produce 16.7 million colors. A term used for the circuit board, a hard mylar plate made of many layers, that holds the electronic circuit elements and wire traces. A series of operations that the Printer runs through when power is first applied including a series of initializing, status testing and a diagnostics program to ensure a ready state. A block of memory, in the Printer or PC, that holds print files until the processor is ready to print them. A set of conductors wrapped together and often concealed within insulation, used for signal transfer from one device to another, with connectors on either end that allows the cable to be removed. Continued on the next page
Batch print
Battery Back-up
Bi-directional
BIOS (Basic Input/Output System)
Bit
Bit map
Board
Boot-up
Buffer
Cable
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Term Cache Definition A type of memory buffer to store data temporarily, used to hold information that is most often exchanged between contRoller and peripheral, to expedite data transfer. A procedure to adjust an electro-mechanical device so that it operates within established parameters. High tack Rollers positioned just after the input Hopper to lift debris off the card as it rolls over it. A clean card surface improves print quality. A 4.75 inch (12 cm) optical disk that stores data, written too and read from using a laser. Channels designated within the Windows operating environment that are used for dedicated high-speed communication between the PC and the Printer port. A parallel communications interface that has become the standard for connections to Printers, designed by the Centronics Corp. The property of a Magnetic Stripe that indicates the amount of force needed before magnetic saturation, measured in Oersted (Oe). The process of adjusting color hue, saturation and brightness, to duplicate a desired color. An algorithm within the Driver, which adjusts the color balance and provides output with the desired color, automates this process. Air stored in a tank or produced by an aerosol can, delivered by through nozzle at a high speed. Used in the Printer to blow out debris. The degree of difference in luminance of two areas. The panel on the Printer from which the user can control Printer functions. The Printer is usually composed of the control buttons and an LED or LCD display. Continued on the next page
Calibrating
Cleaning Roller
CD (Compact Disc)
DMA (Direct Memory Access)
Centronics
Coercivity
Color matching
Compressed air
Contrast Control panel
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Term CR-79 Definition A card dimension standard of 2.0625" L X 3.3125" W (+/-0.002" W, +/-0.005" L) or 52.400 X 84.150 mm. A card dimension standard of 2.125" X 3.370" (+/-0.002" W, +/0.005" L) or 53.975 X 85.598 mm. A card dimension standard of 2.375" X 3.625" (+/-0.002" W, +/0.005" L) or 60.325 X 92.075 mm. A card dimension standard of 2.625" X 3.875" (+/-0.002" W, +/0.005" L) or 66.675 X 98.425 mm. The marker in the LCD Display Window that indicates the active selection. A reference to color saturation. A 9 pin, D-shaped connector, typically used in serial port interfaces. A Motor that works on DC with continuous motion. Electronic flow that is unidirectional, flowing from the positive (+) to negative (-) of a power source. A setting or parameter that comes preset from the factory in Driver or firmware. Performance parameters may be customized in the Driver, but can be reset to the factory values usually through the push of the default button. The default values for the firmware are usually denoted on a label attached to the Printer. Abbreviation for defragmenting. The process of reformatting data on a hard Drive so that it uses space more efficiently. A small array of mechanical switches installed on the board that can be configured to change Printer operations including providing a variety of self-tests. Continued on the next page
CR-80
CR-90
CR-100
Cursor
Darkness DB-9 DC Motor DC (Direct Current)
Default
Defrag
DIP switches (Dual In-line Package Switches)
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Term Direct-to-Card (DTC) Printing Dither Definition The Direct-to-Card printing process prints digital images directly onto any plastic card with a smooth, clean, glossy PVC surface. A system of distributing dots to control the hue, brightness and/or saturation. In monochrome printing, this controls the brightness. In color printing, dithering can supply a larger color gamut than nondithering. In the Driver, dither modes can be selected to provide better image quality depending on the type of image to be printed. A peripheral that attaches to a port to act as a key for an installed application. The PC is able to run that application only when the dongle is installed. Typically, it works as a pass-through device and is connected in serial to the parallel cable. The smallest unit of an image that the Printer is able to produce. The smaller the dot, see dot pitch, the sharper the image. A measurement of image sharpness denoting the width of the dots that make up a pixel. The smaller the pitch, the sharper the image. The transfer of a data file from one device to the other over a network or cable, typically from the Internet to a PC. A measurement of the Printer resolution indicating how many dots a Printer can produce in a linear inch. A microchip based volatile memory storage device. The Printer uses this to buffer a print job, transferred from the PC, until the Printer contRoller is able to process the packet. Software utility installed in Windows, that interfaces an application to rasterize image data and include command codes so the Printer can process the file. Printing on the front and the back of the card. Continued on the next page
Dongle
Dot
Dot pitch
Download
DPI (Dot Per Inch)
DRAM (Dynamic Random Access Memory) Driver
Duplex Printing
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Term Dwell Time Definition The speed at which the card moves across the lam Roller, measured in seconds/inch (secs/in). This may be adjusted in the Driver to ensure adhesion and card flatness. The diffusion of dye out of the card surface and into another receptive surface, such as a vinyl pouch card holder, resulting in a faded image. Also called dye diffusion/thermal transfer, it is the process of heating a dye suspended in a cellulous substrate until the dye can flow, diffusing into the dye receptive surface of the card or InTM. This produces the image in the surface of the card. An abbreviation for electronic card. A generic term used to reference any card with built-in electronic devices such as smart cards or prox cards. The device in the Printer that accepts smart cards with an ISO smart card contact station. This allows the user to write to the smart card chip with a standard RS-232 interface in the back of the Printer or with the optional built-in encoder. Refers to the maximum printable area on a card resulting in printed cards with virtually no border. A type of parallel port mode, developed by Microsoft, to increase the port throughput and improve performance.
Dye Migration
Dye-Sublimation
E-card
E-card Docking Station
Edge-to-Edge
ECP Mode (Enhanced Capabilities Port Mode) EE Memory EEPROM (Electrically Erasable Programmable Read Only Memory) Encoder (smart card)
An abbreviation for EEPROM. A microchip based non-volatile memory storage device that can be rewritten in the field. The chip can hold new values as the Printer adapts its operational parameters.
An electro-mechanical interface to transfer data from the PC to a chip or Magnetic Stripe built into the card. Continued on the next page
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Term Encoder (wheel) Definition An electromechanical device, attached to a shaft that detects the change in rotational position, incremented to count ticks per revolution. The Printer's encoder wheel both detects motion and measures the amount of rotation in the movement of the Ribbon. A generic term for a collection of systems and mechanisms that is dedicated to executing a specific function. A Printer that also laminates would have both a print engine and a lamination engine. The trailing edge of the card, detected to indicate when the Printer should stop printing. A type of parallel port mode, developed by Intel, to increase the port throughput. A microchip based non-volatile memory storage device that cannot be rewritten in the field. Firmware for many Fargo Printers is stored on these chips and so a change of the chip is necessary for an upgrade. A string or control character that indicates to the processor that what follows is a command and not data. The discharge of static electricity (high voltage, low current) that can damage electronic devices. A system of networking a series of computers for the sharing of data or peripherals. A thin flexible transparent sheet used to carry dye-impregnated material or resin to be transferred to the card. The instruction set, stored in chip memory, inside the Printer that controls functional and operational data. Some models require a chip change for updates; some firmware can be changed by reprogramming from the PC. Continued on the next page
Engine
EOF (End Of Form)
EPP (Enhanced Parallel Port) EPROM (Electronically Programmable Read Only Memory) Escape sequence
ESD (ElectroStatic Discharge) Ethernet
Film
Firmware
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Term Flash Memory Definition A microchip based non-volatile memory device that holds its data when power is removed. This allows for field reprogramming of the Printer commands, such as Printer firmware upgrades, without the necessity of changing chips. A character set similar in style and form. Fonts can be graphical or mathematical constructs, represented by a series of dots or an assembly of curves and lines. A microchip with configurable logic circuits installed that is programmed to act as the Printer's central processor.
Font
FPGA (Field Programmable Gate Array) Full bleed Gamma
Printing that covers the entire card surface. The degree of contrast of an image or the display of a monitor determined by the slope of a characteristic curve relating optical density to relative log exposure. A smooth polished surface in comparison to a rougher matte surface. Fargo matte cards have a surface index (Ra) of approximately 65 microinches while glossy have a Ra = 3. A card made of PVC with a smooth polished surface (Surface roughness of approximately 0 - 10 micro-inches). This is required for direct to card dye-sublimation printing. A Windows standard for protocol between Drivers and applications and the Windows interface. An application uses a Driver to rasterize the data in the format necessary for the Printer but also for the Windows interface to execute the print commands. A graduation through the various brightness levels from white to black. A process in monochrome printing that simulates continuous tone by using changes to the distribution of single dots. Increasing the number of dots in a given area increases the darkness even though the individual dots stay the same size. Continued on the next page
Glossy / Matte
Glossy PVC
Graphical Device Interface (GDI)
Gray Scale
Halftoning
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Term Hard Drive Definition A high capacity storage device in a PC consisting of nonremovable magnetically encodable platters. Physical components of a system such as the Printer, the PC, the power supply. The High-Definition Printing process prints full-color images onto clear HDP transfer film (InTM). The HDP film is then fused to the card through heat and pressure via a heated Roller. The Printhead is capable of 256 shades with a sharper print and better color match. Abbreviation for Printhead. A device used to dissipate heat into the ambient. A resinous film transferred by the Printhead onto the back of an HDP intermediate transfer film to facilitate adhesion. The coercivity value of magnetic media between 2500 - 4000 Oe (ISO 7811-6). Fargo's High Coercivity encodes at 2750 Oe. A standard protocol used to format text files for use in a browser or on the Internet. A standard protocol by which computers can transfer data, compatible through multiple platforms. An electronic device that contains many individual circuits interconnected and placed within a discrete package. An abbreviation for identification. Continued on the next page
Hardware
HDP (High Definition Printing)
Head Heat sink Heat Seal
HiCo (High Coercivity) HTML (HyperText Markup Language) HTTP (HyperText Transfer Protocol) IC (Integrated Circuit)
ID (Identification)
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Term IEEE 1284 (Institute of Electrical and Electronics Engineers 1284) Image Definition A standard method of signaling for a bi-directional parallel interface on personal computers. To ensure proper Printer communications and image output, Fargo recommends a parallel interface cable that complies with this specification. A collection of pictures or graphical elements that compose the visual features on a card. Also refers to the digital representation. Any data or material being transferred to the Printer. The area of the Printer that stores the blank cards, ready to print. A thin flexible material coated with a resin material into which the dye is transferred from the Ribbon by the Printhead. The film is then transferred to the card surface by the hot lamination Roller. For the Greek, "iso", meaning same. Used to represent data from the International Organization for Standardization. The standard for encoding to a Magnetic Stripe provided by the Japan Standards Association. The single track is as wide as ISO tracks 1 and 2 combined and in the same approximate location as those tracks but on the front of the card. The coercivity level is 600 Oe. An area of a multicolored Ribbon (e.g., YMCK) that contains black resin for transfer to the card surface. Also used in reference to the application of preference to items printed on the card - those using the black panel in lieu of a process (YMC) black. The application of a film or resinous substance, fused by heat and pressure, to the surface of a card. An array of several computers connected through a series of data transfer cables for the sharing of data and peripherals. Continued on the next page
Input Input Hopper Intermediate Transfer Media (InTM)
ISO
JIS II (Japanese Industrial Standard)
K Panel
Lamination
LAN (Local Area Network)
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Term Landscape Definition A document layout that is viewed with the document's long axis in a horizontal orientation. A device that contains a liquid crystal between two pieces of polarized film through which reflected or ambient light can pass. When a current is applied, the liquid's polarity changes and blocks the passage of the light resulting in an opaque area of the display. The areas are arrayed to form characters. A semiconductor that emits light when a current is applied.
LCD (Liquid Crystal Display)
LED (Light Emitting Diode) Media
A generic reference to anything onto which the Printer can transfer an image including cards, Ribbon and film. The coercivity value of magnetic media between 250 - 600 Oe (ISO 7811-2). Fargo's Low Coercivity encodes at 300 Oe. The system abbreviation for a PC's parallel Printer port.
LoCo (Low Coercivity) LPT Port (Line Printer Port) Magnetic encoding
The process of orienting successive magnetic bits to produce a serial data string. An area of the card with an applied or impregnated ferrous material that may hold encoded data through a series of prescribed polarity changes. An area of a magnetic strip running the length of the card, with a given width and position, constitutes a track. This is the area dedicated to one data string, restricted to specific rules of format. ISO Standards specify three magnetic tracks on the back of a card. The JIS standard specifies one track on the front. A process to confirm proper magnetic encoding. After encoding, the information is read off back and compared to the intended string. Continued on the next page
Magnetic stripe
Magnetic Track
Magnetic Verify
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Term MB (Megabyte) Memory Definition A unit of storage that equals 1,048,576 bytes. A generic term for any device that stores digital information using magnetic media or digital chip storage device. A descriptive list of headings above nested functions that aid navigation to a specific operation. These are found in computer applications, with the heading at the top of a subset of like functions. They are also on the Printer LCD control panel. An image composed of a single color. A series of computers connected by data transfer cable for communication and sharing of functions and peripherals. The unit of magnetic field strength named after Dutch scientist Hans Christian Oersted who found the science of electromagnetism. The prescribed distance between a reference point and the target point. The offset in card printing may refer to the position of the image relative to the leading edge or the distance of the start of magnetic encoding from the leading edge of the card. A rubber ring used as a belt in several media driving applications. The instructions installed on the computer hard Drive that run the computer's operations and applications. The Driver used for any given OS will differ from other platforms. The correct version Driver must be loaded for the Printer to interface with the OS and the application to print. Any product of the Printer including card image, encoded data and lamination. The portion of the Printer that accepts the completed cards. A resin-like substance that is transferred by the Printhead to the card surface over a printed dye image to prevent image fading, increase abrasion durability and prevent dye migration. Continued on the next page
Menu
Monochrome Network
Oersted (Oe)
Offset
O-Ring OS (Operating System)
Output
Output Hopper Overlay
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Term Oversized Cards Definition Oversized cards are used for more efficient visual identification and are available in many non-standard sizes. The most popular sizes are CR-90 (3.63" x 2.37"/92mm x 60mm) and CR-100 (3.88" x 2.63"/98.5mm x 67mm). Protective clear or holographic material to increase security and durability applied over the printed surface with a hot Roller. A 0.25-mil thick resin material that enhances card security and durability applied over the printed surface with a hot Roller. Available as clear or with embedded holographic-type security images. A method of data transfer in which serial data is divided into sections and sent simultaneously down parallel wires to speed transfer rate. A communication socket on a device that allows for parallel data transfer. A stand-alone, programmable, electronic device that can store, retrieve and process data consisting of a CPU, mouse, keyboard and monitor. A solid, multi-layered plate on which electronic elements are attached, either through the board or on the surface. The removal of a film or Ribbon from a card surface (at a perpendicular angle) to ensure proper transfer, then separation, from the card surface. A bar on the lamination section that holds the film at the correct position and provides proper peel angle. Any device that is attached externally to a PC. These often share the same data cable or port as a Printer and may be the source of communication problems. Continued on the next page
Overlaminate
(Thin Film) Overlaminate
Parallel
Parallel port
PC (Personal Computer)
PCB (Printed Circuit Board) Peel
Peel-Off
Peripheral
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Term Pinch Roller Definition A free spinning (non-Driven) Roller that presses the card against the Drive Roller, on the opposite side, to ensure an adequate normal force for proper traction. Short for picture element. The smallest element of a graphic. The hard rubber Roller that Drives the media through the Printer, providing support to the backside of the media during printing or laminating. Abbreviation for polyester terephthalate, often called polyester. Sheets of PET are laminated with sheets of PVC to produce thermal acceptance composite cards. A communication interface, serial or parallel, used for the transference of data. A 1-mil or .6-mil thick polyester material that enhances card security and durability applied over the printed surface with a hot Roller. Available as clear or with embedded holographic-type security images. A document layout that is viewed with the document's long axis in a vertical orientation. An electronic resistor with a variable resistance value that can be mechanically set. A software utility that serves as an interface between the Printer and the Windows GDI (Graphical Device Interface), making the Printer's functions available through the software application. It also provides the format information for the rasterizing of the print file including any necessary escape or function commands. A file of one or more cards for the Printer to print, including image data and Printer functions, transmitted through the parallel interface and at times stored temporarily in the print buffer and spooler. A device used to connect and control a Printer on a network. Continued on the next page
Pixel Platen
PET
Port
PolyGuard Overlaminate
Portrait
Potentiometer
Print Driver
Print Job
Print Server
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Term Printhead PVC Definition The device on a Printer that produces the image on the media. Abbreviation for polyvinyl chloride, often called vinyl. PVC is the component of the 0.002" thick clear, dye receptive film on the surface of the identification card and is the primary component of the identification card cores. A sequence of files or sets of data, awaiting transmission or processing. Proximity cards allow access and tracking utilizing contactless technology, usually by communicating through a built-in antenna. The Fargo prox card encoder uses an HID ProxPoint Plus reader mounted on the e-card docking station inside the Printer/encoder. The ProxPoint is a "read only" device producing a Wiegand signal that is converted to RS-232 using a Cypress Computer Systems CVT-2232. Application programs can read information from HID prox cards via a RS-232 signal through a dedicated DB-9 port on the outside of the Printer labeled "Prox." A storage device for digital information to be held temporarily, to facilitate processing. The process of converting the elements of a graphic into a bitmap to be printed. Cycling the power to the Printer so that it resets and reinitializes. The quality of the alignment of the separate primary-color images: YMCK. A set of characters loaded into the Printer memory that can be programmed to print those characters on the card without rasterizing the image. A semisolid material. Continued on the next page
Queue
Proximity (Prox) Card Prox Card Encoder
RAM (Random Access Memory) Rasterize
Reboot Registration
Resident Font
Resin
14-15
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Term Resolution Definition The number of individual pixel elements in a graphic, taken over a given length, used to indicate the sharpness of the picture and the level of detail. The number of elements in the Printhead determines Fargo Printer resolution. Electromagnetic waves radiated by poorly shielded cables or electronic devices that interferes with the operation or data transfer of another device. The three primary colors of the luminance or additive, model. Combinations of these three colors can produce practically all the colors of the spectrum that humans can detect. Computer monitors operate on an RGB model. The dye impregnated film that is used for color printing. Parallel wires held flat in a row by plastic insulation. A Fargo Electronics method of placing bar code-like marks on the transition area between color panels. These marks are arranged for detection by a reflective Sensor array for the identification of Ribbon type and the Ribbon position. A number, acquired from Fargo Support, that authorizes the return of merchandise for repair or credit.
RFI (Radio Frequency Interference) RGB (Red/Green/Blue)
Ribbon Ribbon cable RibbonTraq
RMA number (Return Merchandise Authorization number) Roller
Elements of the Printer used for the transport of media consisting of a rotating steel shaft (for Ribbon) or a rotating steel shaft with a rubber cylinder installed at the shaft midpoint (for moving cards). An interface standard, established in 1969 by the Electronic Industries Association, regarding the connecting of computer peripherals. A measure of the degree of color, from gray, with the same brightness. Continued on the next page
RS-232
Saturation
14-16
RESTRICTED USE ONLY

Term Self-test Definition A pre-determined print file used to confirm Printer operation typically sent from the Driver or stored in the Printer's memory. An electro-mechanical/electro-optical device used to indicate a change in state in the Printer such as when a card reaches a certain location. The transfer of data, one bit at a time and in sequential order, using a single wire. A sub D 9 pin input/output port on the Printer, used for serial communication with the PC for AS400 operating systems or for e card encoding. An array of memory chips, attached to a printed circuit board that installs in a slot on the main board. Single-sided printing. An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a personally encoded smart card. SmartGuard is a Printer security option that uses a custom access card and a built-in reader to restrict Printer access. Only a valid access card can enable the Printer to print cards. This option allows the Printer to print custom, security images on the card that reflect under a black or UV light source. Smart cards have an embedded computer circuit that contains either a memory chip or a microprocessor chip. There are several types of smart cards: Memory, Contact, Contactless, Hybrid (Twin), Combi (Dual Interface), Proximity and Vicinity. Instructions saved in computer memory that directs the computer to perform certain tasks and functions. A computer application that allows the spooling of print jobs. Continued on the next page
Sensor
Serial communications Serial interface
SIMM (Single In-Line Memory Module) Simplex SmartGuard
SmartGuard
SmartShield
Smart Card
Software
Spooler
14-17
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Term Spooling Definition Rather than moving a print job directly to the Printer, the job is written to the disk so that the user can access the application faster while Windows takes care of printing in the background. The character denoting the end of a magnetic data string. The device that moves the finished cards onto the output column ordering them "First In, First Out". A Motor whose shaft turns in discrete steps, rather than continuously. A sequence of characters that form a line of data. A method of mounting circuit elements onto the surface of a circuit board, attached at solder pads, rather than through holes in the board. An electronic device, placed in serial to the Printer's power supply, that prevents damage to the Printer from electronic surges and electrical current that is outside of the normal parameters. An electromechanical device to which a user may connect several peripheral devices to the parallel port simultaneously, yet using the selector switch to designate the active port. Thermal Acceptance Composite cards. Card stock produced by laminating sheets of PVC with sheets of PET for better thermal distortion resistance. Ultra III cards. A temporary file, generated automatically by Windows, to store the information for an active document. Windows should delete these files when the application is closed. A file stored in or generated through windows that is sent to the Printer to test basic functionality. An electronic resistor on the Printhead with a resistance value that varies in proportion to the heat to which it is exposed. Continued on the next page
SS (Start Sentinel) Stacker
Stepper Motor
String Surface mount
Surge Protector
Switch box
TAC
Temp file
Test-print
Thermistor
14-18
RESTRICTED USE ONLY

Term Thermocouple Definition A device for measuring temperature using a junction of two wires of dissimilar metals that produce a voltage when heated that varies proportionally with the temperature. A method of mounting circuit elements with the leads passing through holes in the circuit board and soldered on the opposite side. An interruption of a print job that occurs when a function is not completed in the time allotted by the operating system. The leading edge of the card, as it travels through the Printer. The area on a Magnetic stripe designated to contain the magnetic data string. The process of investigating and determining the cause of a problem. A font format that produces each character using a mathematical equation, rather than a graphical representation, resulting in a much sharper, cleaner image. The Fargo brand of card stock, recommended for use in Fargo Printers, with the necessary glossy surface and composed of PVC. The Fargo brand of card stock, recommended for use in Fargo Printers that laminate, with the necessary glossy surface and composed of PVC and PET to prevent heat distortion. The process of installing a new revision of software or firmware to implement new changes to the Printer's command codes and procedures. An AC power supply, typically powered by batteries, which provides temporary power to the PC or Printer during an interruption of the supply voltage. Continued on the next page
Through-hole
Timeout
TOF (Top of Form) Track
Troubleshooting
TrueType (TT)
UltraCard
UltraCard III
Update
UPS (Un-interruptible Power Supply)
14-19
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Term USB (Universal Serial Bus) Definition A 1.5M/sec (12Mbit/sec) serial communication interface that can support 127 separate devices consisting of 4 wires: power, ground, data in and data out. A technique used by Windows when chip memory is exhausted, in which data is written to the hard to hold data temporarily and support Window's operations. The appearance in the card image of wavy or arched lines, either colored or clear, caused by improper film or Ribbon tension. The designation of colored Ribbon by the panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C). The designation of colored Ribbon by the panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K). The designation of colored Ribbon by the panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Heat Seal (H). The designation of colored Ribbon by the panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Black (K) (the second K is for backside, black only printing). The designation of colored Ribbon by the panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Overlay (O). The designation of colored Ribbon by the panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Overlay (O), Black (K) (used for backside, black only printing).
Virtual Memory
Wrinkle
YMC
YMCK
YMCKH
YMCKK
YMCKO
YMCKOK
14-20
RESTRICTED USE ONLY
Section 15: Index

A
About button, 5-10 AC - Alternating Current, 14-1 Accepted Card Thickness, 2-2 Accepted Card Types, 2-2 Accepted Standard Card Sizes, 2-2 Access Card, 14-1 Adhesion, 14-1 Adjusting the Image Darkness, 4-40, 4-42 Agency Listings, 2-2 Algebraic, 5-17, 14-1 ANSI (American National Standards Institute), 14-1 AS400, 14-1 ASCII (American Standard Code for Information Interchange), 14-1 ASCII Code, 5-46 ASCII Offset, 5-41 AT, 14-1 automated Flipping Module, 2-12 Card Size, 2-11 card stock scratches, 4-37 Card Surface, 2-11 cards look pixilated or grainy, 4-49 card's Magnetic Stripe/smart chip, 5-23 CD (Compact Disc), 14-3 Centronics, 14-3 Character, 5-46 Character ASCII Offset, 5-41 Character Parity, 5-42 Character Size radio buttons, 5-39 Cleaning Inside Printer, 4-38 Cleaning Roller, 14-3 Cleaning the Printhead, 4-37 Clear Protective Overlay Panel, 2-7 Coercivity, 14-3 Color matching, 14-3 Color Matching, 5-17 Color Matching software, 5-17 Colored Resin, 2-8 Colors, 2-2 Communication Errors, 4-2, 4-3 Compressed air, 14-3 Contrast, 14-3 Contrast / Gamma, printed image, 5-25 Control panel, 14-3 CR-100, 14-4 CR-79, 14-4 CR-80, 14-4 CR-80 card size, front/back, 5-75, 5-76, 5-77 CR-90, 14-4 CSA, 2-1 Cursor, 14-4 customized ID software applications, 5-45
B
B (Black), 14-1 Barcodes, 14-2 Batch print, 14-2 Battery Back-up, 14-2 Bi-directional, 14-2 BIOS (Basic Input/Output System), 14-2 Bit, 14-2 Bit Density, 5-38 Bit map, 14-2 blocked Sensor, 4-29 Board, 14-2 Boot-up, 14-2 Buffer, 14-2
D
Darkness, 14-4 Data Cables, 4-32 DB-9, 14-4 DC (Direct Current), 14-4 DC Motor, 14-4 Default, 14-4 Default button, 5-28, 5-35 default ISO Standard selections, 5-38, 5-42 default location, 5-79 defined area, 5-59 Defined Area arrows, 5-60 Defined area(s), 5-78 Defined Area(s) check box, 5-78, 5-79, 5-80, 5-84, 5-85, 5-87, 5-88, 5-93, 5-95, 5-96, 5-99 Defined Area(s) option, 5-52, 5-57, 5-76 Defined/undefined area(s), 5-75, 5-77 Defrag, 14-4 Delete button, 5-60 Device Option tab, 4-25 Diagnostic Utility / Diagnostics Tool, 5-6 dimension boxes, 5-79 DIP switches (Dual In-line Package Switches), 14-4
C
Cable, 14-2 Cache, 14-3 Calibrate tab, 4-32, 4-46, 5-29 Calibrating, 14-3 Cancel button, 2-6 Card Cleaning Roller, 2-6 Card Design, 2-11 Card Feed Roller, 8-29, 8-30, 8-31, 8-66, 8-67, 8-68, 872, 8-73, 8-76, 8-77 Card Feeding Errors, 4-5, 4-6, 4-8, 4-11, 4-14, 4-16, 418, 4-21, 4-23, 4-25, 4-27, 4-29 card grid, 5-57 card grid area, 5-56 card grid lines, 5-58 card input, 5-91 Card Input Hopper, 2-6 Card Input Hopper Capacity, 2-2 card orientation, 5-59 card output, 5-91
15-1
RESTRICTED USE ONLY
Direct-to-Card (DTC) Printing, 14-5 Disable Printing option, 5-24 Disables Magnetic Verification, 4-51 disk cleanup utility, 4-3 Dither, 14-5 DMA (Direct Memory Access), 14-3 Dongle, 14-5 Dot, 14-5 Dot pitch, 14-5 Download, 14-5 DPI (Dot Per Inch), 14-5 DRAM (Dynamic Random Access Memory), 14-5 Driver, 14-5 DTC400/DTC300/DTC300M Card Printer, 7-1 Duplex Printing, 14-5 Dwell Time, 14-6 Dye Migration, 14-6 Dye-Sub Intensity setting, 4-41 Dye-Sublimation, 2-5, 14-6 Dye-Sublimation Cyan Panel, 2-7 Dye-Sublimation Magenta Panel, 2-7 Dye-Sublimation Yellow Panel, 2-7 Dye-Sublimation-Only Print Ribbons, 2-9
Flipper Table Module, 2-12 Font, 14-8 For Overlay Only, 5-54 For Print and Overlay, 5-54 FPGA (Field Programmable Gate Array), 14-8 Front and Back radio buttons, 2-12 Front Cover, 2-6 Frontside and Backside options K Panel Resin, 5-71, 5-72, 5-73 Overlay / Print Area, 5-49 Full bleed, 14-8 Full Card option, 5-52, 5-75
G
Gamma, 14-8 Glossy / Matte, 14-8 Glossy PVC, 14-8 Graphical Device Interface (GDI), 14-8 Gray Scale, 14-8
H
Halftoning, 14-8 Hard Drive, 14-9 hard Drive space adequate or inadequate, 4-3 HDP (High Definition Printing), 14-9 Head, 14-9 Headlift Motor Assembly, 8-41, 8-43, 8-44 Headlift Motors, 4-29 Headlift Sensors, 4-29 Heat Seal, 14-9 Heat sink, 14-9 HiCo (High Coercivity), 14-9 High Coercivity Magnetic Head Assembly Replacement, 8-53 high-resolution, 24-bit color images, 4-49 Horizontal adjustment, 5-31 HTML (HyperText Markup Language), 14-9 HTTP (HyperText Transfer Protocol), 14-9 Humidity, 2-3
E
E-card, 14-6 E-card Docking Station, 14-6 ECP Mode (Enhanced Capabilities Port Mode), 14-6 Edge-to-Edge, 14-6 EE Memory, 14-6 EEPROM (Electrically Erasable Programmable Read Only Memory), 14-6 embedded contaminants, 2-11, 4-38 Emissions Standards, 2-2 Enable MLE Support checkbox, 5-40 Encoder (smart card), 14-6 Encoder (wheel), 14-7 End Sentinel (ES)., 5-45 Engine, 14-7 EOF (End Of Form), 14-7 EPP (Enhanced Parallel Port), 14-7 EPROM (Electronically Programmable Read Only Memory), 14-7 EPROM version number, 4-50, 4-51 Escape sequence, 14-7 ESD, 1-2, 5-1, 6-1, 8-2, 9-1 ESD (ElectroStatic Discharge), 14-7 Ethernet, 14-7 excessive resin printing problems, 4-44 exposed to static electrical discharges, 6-2
I
IC (Integrated Circuit), 14-9 ID (Identification), 14-9 ID format, 5-19 Identification Card sample, 5-79 IEEE 1284 (Institute of Electrical and Electronics Engineers 1284), 14-10 Image, 14-10 Image Color tab, 5-17, 5-25 Image Darkness option, 5-90 Image Placement, 4-47, 4-48 Image Placement option, 5-91 image placement problems, 4-47 Image Placement value, 5-91 Image Position controls, 5-30 inches or mm option, 5-3 incorrect image darkness problems, 4-40 increase Printhead heat, 5-90
F
Fargo Technical Support, 12-1 Fargo Technical Support via the Web, 12-1 FCC, 2-1 feed card into encoder, 4-3 Field Separator (FS), 5-45 Film, 14-7 Firmware, 14-7 Flash Memory, 14-8
15-2
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Input, 14-10 Input Feed Motor Assembly (E000806), 8-45, 8-46 Input Feed Roller (D900049), 8-45 Input Hopper, 14-10 Interface, 2-3 Intermediate Transfer Media (InTM), 14-10 internal Printer settings, 5-29 ISO, 14-10 ISO 7811-2 Magnetic Stripe, 5-44 ISO encoded data format, 5-37 ISO Standard selections, 5-42 ISO Standard settings, 5-35 ISO Track Locations, 5-44
Memory, 2-3, 14-12 Menu, 14-12 Metallic Resin, 2-8 Monitor, 5-17 Monochrome, 14-12 Monochrome Dye-Sub (B), 4-51 Monochrome Resin (K), 4-51 Motor Voltages (when active), 9-2 Multi-Language Extension (MLE), 5-40
N
Network, 14-12 None, 5-17
J
JIS II (Japanese Industrial Standard), 14-10
O
Oersted (Oe), 14-12 Offset, 14-12 Omit Signature Area setting, 5-57 On LED, 4-50, 4-51 onscreen card design, 5-80 Operating Temperature, 2-3 optional Magnetic Stripe Encoding Module, 5-34 O-Ring, 14-12 OS (Operating System), 14-12 Output, 14-12 Output Hopper, 14-12 Overlaminate, 14-13 Overlay, 14-12 Overlay / Print Area, 5-57, 5-58 Overlay / Print Area options, 5-54 Overlay / Print Area tab, 5-48 Oversized Cards, 14-13
K
K Panel, 14-10 K Panel Resin options, 5-60, 5-84 K Panel Resin tab, 5-74
L
Lamination, 14-10 Lamination Drive, 9-2 Lamination Drive Stepper, 9-2 Lamination Roller Lift, 9-2 Lamination Sensor Calibration, 4-51 LAN (Local Area Network), 14-10 Landscape, 14-11 Landscape orientation, 5-30 LCD (Liquid Crystal Display), 14-11 LED (Light Emitting Diode), 14-11 less heat / more heat, 5-26, 5-27 LoCo (Low Coercivity), 14-11 LPT Port (Line Printer Port), 14-11 LRC Generation, 5-42 LRC Generation Mode, 5-42
P
Parallel, 14-13 Parallel port, 14-13 Parts Replacement, 8-1 Pause button and LED, 2-6 Pause/Resume button, 4-50, 4-51 PC (Personal Computer), 14-13 PCB (Printed Circuit Board), 14-13 Peel, 14-13 Peel-Off, 14-13 Peripheral, 14-13 PET, 14-14 Photo, 5-18 Pinch Roller, 14-14 Pixel, 14-14 Platen, 14-14 Platen Roller, 8-63, 8-64 PolyGuard Overlaminate, 14-14 poor image quality problems, 4-47, 4-48 Port, 14-14 Portrait, 14-14 Portrait or Landscape, 5-4 Portrait, Landscape or Rotate 180 Degrees, 5-30 positive / negative Print Length value, 5-92 POSITIVE / NEGATIVE value., 5-91 Potentiometer, 14-14
M
magnetic data, 5-97 Magnetic Encoder, 4-14 Magnetic encoding, 14-11 Magnetic Head Assembly Replacement, 8-53 Magnetic Offset option, 5-97 Magnetic Offset value, 5-97 Magnetic stripe, 14-11 Magnetic Stripe Encoding Module, 5-34 Magnetic Stripe reader, 4-11 Magnetic Track, 14-11 Magnetic Track Options, 5-35 Magnetic Track Selection, 5-35, 5-36 Magnetic Track Selection option, 5-35 Magnetic Verify, 14-11 maximum adjustment range, 5-92, 5-97 MB (Megabyte), 14-12 Media, 14-11
15-3
RESTRICTED USE ONLY
Power Port, 2-6 power/data cables, 4-32 Premium Resin Black (K), 2-8 prevents magnetic encoding, 5-40 Print All Black With K Panel, 5-74 print and overlay, 5-48 Print Back Side First option, 5-21 Print back side only, 5-22 print both sides, 5-19, 5-20 Print Both Sides option, 2-12, 5-20, 5-22 Print Drive Stepper, 9-2 Print Driver, 14-14 Print Job, 14-14 Print K Only options, 5-85, 5-87, 5-88, 5-93, 5-95, 5-96, 5-99 Print Length option, 5-92 Print Method, 2-3 Print Ribbons, 2-7 Print Server, 14-14 print the first page of a two-page document, 5-21 Print YMC Under K option, 5-85 printable area, 5-29 Printed cards dark or light, 4-39 printed image diagram, 5-31 Printer Driver setup screen, 5-36 Printer Drivers, 2-3 Printer's memory, 5-29 Printhead, 2-6, 14-15 Printhead Assembly, 8-38, 8-39 Printhead Cable Assembly, 8-79, 8-80 Printhead power cable, 4-32 Prox Card Encoder, 14-15 Proximity cards, 2-11 PVC, 14-15 PVC laminate, 2-11
Ribbon, 14-16 Ribbon / Cards, 1-2, 5-1, 6-1, 8-2, 9-1 Ribbon cable, 14-16 Ribbon Panels, 5-20 Ribbon Sensor Calibration, 4-51 Ribbon Type option, 5-13 Ribbon wrinkle problems, 4-42 RibbonTraq, 14-16 RMA number, 14-16 Roller, 14-16 Roller Up/Down Error, 4-29 Rotate Front 180 Degrees option, 5-59, 5-80 rotate front by 180 Degrees, 5-23 rotates image, 5-23 RS-232, 14-16
S
safety issues, 1-2, 4-1, 5-1, 6-1, 8-2, 9-1, 11-2 Safety Standards, 2-2 Saturation, 14-16 second K Panel, 5-20 Selecting Orientation - Landscape under Card tab, 5-62 Selecting Orientation Portfolio under Card tab, 5-64 Selecting the number of copies, 5-5 Selecting the Visual Security Solutions, 5-65, 5-66, 5-67 Selecting the Visual Security Solutions dropdown menu, 5-63 Self-test, 4-50, 4-51, 14-17 Sending data to Track 1, 5-46 Sensor, 14-17 Sensors button, 5-32 Serial interface, 14-17 Settings button, 4-47, 4-48 Shift Data Left checkbox, 5-43 Shift Data Left option, 5-43 SIMM, 14-17 Simplex, 14-17 Smart Card, 14-17 SmartGuard, 14-17 SmartShield, 14-17 Software, 14-17 special precautions, 1-2, 5-1, 6-1, 8-2, 9-1 Split 1 Ribbon Panels, 5-20 Spooler, 14-17 Spooling, 14-18 SS (Start Sentinel), 14-18 Stacker, 14-18 Standard Resin Black (K), 2-8 Standard Self-test (YMC), 4-51 Start Sentinel (SS), 5-45 Stepper Motor, 14-18 Stepper Motor Assembly, 8-48, 8-49 String, 14-18 Supply Frequency, 2-4 Supply Voltage, 2-4 Surface mount, 14-18 Switch box, 14-18 System Requirements, 2-4
Q
Queue, 14-15
R
RAM (Random Access Memory), 14-15 Rasterize, 14-15 Reboot, 14-15 Registration, 14-15 Regulatory Compliances, 2-1 Reject Hopper, 4-11 Replacing Headlift Sensor Assembly, 8-61, 8-62, 8-70 Replacing the Front Cover (D900072), 8-21, 8-22 Reset Printer, 4-32 Resident Font, 14-15 Resin, 14-15 resin black (K) panel, 5-74, 5-75, 5-85 Resin Black Panel, 2-7 resin dither, 5-18 Resin Heat slide, 5-26, 5-27 Resin Thermal Transfer, 2-5 Resolution, 2-3, 14-16 RFI (Radio Frequency Interference), 14-16 RGB (Red/Green/Blue), 14-16
15-4
RESTRICTED USE ONLY
T
TAC, 14-18 Temp file, 14-18 Test Core Pins (Lam), 4-51 Test Core Pins (Print), 4-51 Test Print option, 5-9 Test-print, 14-18 Tests Magnetic Encoding, 4-51 Thermistor, 14-18 Thermocouple, 14-19 Through-hole, 14-19 Timeout, 14-19 TOF (Top of Form), 14-19 Track, 14-19 Track 2, 5-36 Track Data Note, 5-46 track number (1, 2 or 3), 5-45 tracks, 5-36 tracks 1, 2 and 3, 5-46 troubleshoot the Printer, 12-1 Troubleshooting, 14-19 TrueType (TT), 14-19 TrueType black text, 5-74 T V-EMC, 2-1
UPS (Un-interruptible Power Supply), 14-19 USB (Universal Serial Bus), 14-20 USB Port, 2-6 Using Clean Printer Option, 5-7 Using the Image Color tab, 4-45
V
Verify data encoded, 4-11 Vertical / Horizontal adjustment arrows, 5-30 Vertical / Horizontal Image Position settings, 4-46 Vertical adjustment, 5-31 Virtual Memory, 14-20
W
Windows 2000/XP, 4-25, 4-32 WordPad, 4-3 Wrinkle, 14-20
X
X and Y boxes, 5-58, 5-80
Y U
UL, 2-1 UltraCard, 14-19 UltraCard III, 14-19 UltraCard Stock, 2-11 unblocked Sensor, 4-29 Undefined Area(s) option, 5-52, 5-77 Update, 14-19 Yellow, Magenta and Cyan, 5-25 YMC, 14-20 YMCK, 14-20 YMCK/YMCKK Print Ribbons, 5-20 YMCKH, 14-20 YMCKK, 14-20 YMCKO, 14-20 YMCKOK, 2-10, 14-20
15-5

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Persona C30 Card Printer Service Manual (Rev. 2.

Part Number: L000653 (service manual)

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Fargo Electronics, Inc.

Revision 2.2 Revision 2.1

1 March 2006 1 February 2006

Persona C30 Card Printer Service Manual (Rev. 2.3)

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Fargo Electronics, Inc.

Section 2: Specifications ____________________________________________________ 2-1

Section 3: Setup and Installation Procedures ___________________________________ 3-1

Section 4: General Troubleshooting __________________________________________ 4-1

Persona C30 Card Printer Service Manual (Rev. 2.3)

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Fargo Electronics, Inc.

Section 5: Printer Adjustments_______________________________________________ 5-1

Persona C30 Card Printer Service Manual (Rev. 2.3)

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Fargo Electronics, Inc.

Persona C30 Card Printer Service Manual (Rev. 2.3)

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Fargo Electronics, Inc.

Using the Flipper Smart Angle Offset Option _________________________________________ 5-101

Section 6: Cleaning ________________________________________________________ 6-1

Persona C30 Card Printer Service Manual (Rev. 2.3)

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Fargo Electronics, Inc.

Section 9: Board Level Diagnostics ___________________________________________ 9-1

Section 10: Diagnostic Tool Utility___________________________________________ 10-1

Section 11: Firmware Upgrades _____________________________________________ 11-1

Section 12: Fargo Technical Support ________________________________________ 12-1

Section 13: Reviewing the Spare Parts List ____________________________________ 13-1

Persona C30 Card Printer Service Manual (Rev. 2.3)

Table of Contents (hyperlinked)

Cross-Referencing (hyperlinked) Comprehensive Index (hyper-linked)

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Safety Messages (review carefully)

Persona C30 Card Printer Service Manual (Rev. 2.3)

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Persona C30 Card Printer Overview

Persona C30 Card Printer Service Manual (Rev. 2.3)

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Reviewing the Persona C30 Sequence of Operations

Output Hopper Input Hopper

Persona C30 Card Printer Service Manual (Rev. 2.3)

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Reviewing the Persona C30 Sequence of Operations (continued)

Continued on the next page

Persona C30 Card Printer Service Manual (Rev. 2.3)

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Reviewing the Persona C30 Sequence of Operations (continued)

Persona C30 Card Printer Service Manual (Rev. 2.3)

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Fargo Electronics, Inc.