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    Team Processes: Jan Klein

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    This document discusses key team processes and provides questions to analyze how a team functions in these areas. It covers communication, influence, task and maintenance functions, decision-making, conflict management, and emotional environment/atmosphere. Questions are provided to examine how the team communicates, who influences decisions, how tasks and relationships are managed, how conflicts are addressed, and the overall emotional tone. The goal is to understand and improve team processes.

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    Team Processes: Jan Klein

    Uploaded by

    eviroyer
    48 views15 pages
    This document discusses key team processes and provides questions to analyze how a team functions in these areas. It covers communication, influence, task and maintenance functions, decision-making, conflict management, and emotional environment/atmosphere. Questions are provided to examine how the team communicates, who influences decisions, how tasks and relationships are managed, how conflicts are addressed, and the overall emotional tone. The goal is to understand and improve team processes.

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    MIT15_317SUM09_lec04

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    This document discusses key team processes and provides questions to analyze how a team functions in these areas. It covers communication, influence, task and maintenance functions, decision-making, conflict management, and emotional environment/atmosphere. Questions are provided to examine how the team communicates, who influences decisions, how tasks and relationships are managed, how conflicts are addressed, and the overall emotional tone. The goal is to understand and improve team processes.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    48 views15 pages

    Team Processes: Jan Klein

    Uploaded by

    eviroyer
    This document discusses key team processes and provides questions to analyze how a team functions in these areas. It covers communication, influence, task and maintenance functions, decision-making, conflict management, and emotional environment/atmosphere. Questions are provided to examine how the team communicates, who influences decisions, how tasks and relationships are managed, how conflicts are addressed, and the overall emotional tone. The goal is to understand and improve team processes.

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    Team Processes

    Jan Klein Lecture 4

    Managing Team Processes


    Goals
    Understand critical, generic team processes Practice analyzing a team using these concepts

    Encourage use of these concepts in your teams

    Approach
    Analyze team processes of a jury

    Generic Processes
    Communication

    Influence
    Task Functions

    Maintenance Functions
    Decision-Making Conflict Management Emotional Environment Atmosphere

    Communication
    Who are the most frequent communicators?
    What is the effect of their participation?

    Who are the least frequent communicators?


    What is the effect of their lack of participation?

    Are there shifts in participation/communication?


    What causes this?

    Who talks to whom? Who responds to whom? Who triggers whom? How are silent and noisy members handled?

    Influence
    How does the formal leader exert influence?
    How strongly does he/she influence the group?

    Who has the most impact on the groups actions and decisions? Whose ideas are ignored?
    What is the result?

    What influence tactics are group members using?


    Rational persuasion Consultation Personal appeals Coalition tactics Legitimating tactics What effect does it have? Inspirational appeals Ingratiating Exchange / reciprocity Pressure / intimidation

    Is there rivalry in the group?

    Task Functions
    Organizing to get the task accomplished

    Initiating
    Seeking information / opinions

    Providing information or opinions


    Clarifying

    Elaborating
    Summarizing

    Consensus Testing

    Task Functions: Questions


    Do group members make suggestions as to the best way to proceed?
    Who does so? How frequently?

    Do members give or ask for information, feelings, feedback? How is the team kept on target?
    Do some members emerge as task leaders?

    Are all ideas given adequate discussion before evaluation begins? Does the group summarize what has been covered?

    Maintenance Functions
    Holding the group together so that its members can continue to get along

    Harmonizing

    Compromising
    Gatekeeping

    Encouraging

    Maintenance Functions: Questions


    Are all members encouraged to enter into the discussion and made to feel part of the group? Are team members careful to reject ideas and not people? In what way? Are conflicts among members ignored or addressed in some way?

    Decision-Making
    Does the group follow the four key steps in decisionmaking?
    Identifying the problem, Analyzing the problem, Proposing and evaluating solutions, Implementing decisions

    Does one person make the decision for everyone?


    How many people actively participate in decision-making?

    Does the team vote and let majority rule?


    Does the team strive for consensus?

    Does the team encourage minority opinions?

    Conflict
    How often do members disagree about the work to be done? To what extent are there arguments about how to do the task?

    To what extent do people in the group take arguments personally?


    How often do members get angry with one another?
    How is that handled by the group?

    Are conflicts resolved or simply buried?

    Atmosphere & Emotional Environment


    Would you characterize the environment as supportive?
    Empathy, Equality, Spontaneity, Problem orientation

    Defensive?
    Evaluation / judging, Control, Stratagems / games, Superiority, Dogmatism?

    Are people friendly and open or very formal with each other? Are people involved and interested?
    Is there an atmosphere of work? Play? Competition?

    Atmosphere & Emotional Environment (cont.)


    Is there an attempt to avoid unpleasantness of ignoring tough issues? Are members grappling with emotional issues?
    Is there evidence of disruptive behaviors, including: fighting and controlling withdrawing

    dependency (waiting passively for a leader to emerge) OR


    counterdependency (opposing or resisting anyone in the group who represents authority)?

    The Foreman Assistant Coach

    Ad Man with glasses Bank Teller with glasses

    Watchmaker with mustache

    Exhibit I

    Owner of the Messenger Svc. (Lee J. Cobb)

    Garage Owner with a cold

    Stock Broker with glasses

    The Old Man

    Man from slums

    Architect (Henry Fonda)

    House Painter in white shirt, no tie

    MIT OpenCourseWare http://ocw.mit.edu

    15.317 Organizational Leadership and Change


    Summer 2009

    For information about citing these materials or our Terms of Use, visit: http://ocw.mit.edu/terms.

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