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    Sap CRM (: CR100-Base Customization

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    danishGoldfishahamad
    This document provides an overview of the topics covered in a SAP CRM (Fun6.0(2007)Version) customization course, including: CRM architecture and configuration of business partners, organizations, territories, products, actions, pricing and billing; user interface customization; sales, service, and marketing processes; interaction center agent functions; middleware; and integration with SAP R/3.

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    Sap CRM (: CR100-Base Customization

    Uploaded by

    danishGoldfishahamad
    79 views2 pages
    This document provides an overview of the topics covered in a SAP CRM (Fun6.0(2007)Version) customization course, including: CRM architecture and configuration of business partners, organizations, territories, products, actions, pricing and billing; user interface customization; sales, service, and marketing processes; interaction center agent functions; middleware; and integration with SAP R/3.

    Original Description:

    CRM FUNCTIONAL CONTENT

    Original Title

    crmsyllabus

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    This document provides an overview of the topics covered in a SAP CRM (Fun6.0(2007)Version) customization course, including: CRM architecture and configuration of business partners, organizations, territories, products, actions, pricing and billing; user interface customization; sales, service, and marketing processes; interaction center agent functions; middleware; and integration with SAP R/3.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    79 views2 pages

    Sap CRM (: CR100-Base Customization

    Uploaded by

    danishGoldfishahamad
    This document provides an overview of the topics covered in a SAP CRM (Fun6.0(2007)Version) customization course, including: CRM architecture and configuration of business partners, organizations, territories, products, actions, pricing and billing; user interface customization; sales, service, and marketing processes; interaction center agent functions; middleware; and integration with SAP R/3.

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    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    CR100-Base Customization

    SAP CRM (Fun6.0(2007)Version)


    Over view of CRM Architecture Business Partner Business categories BP Roles & Grouping, BP Relationships Business partner Hierarchy Organizational Management Organizational Model, Org Determination Territory Management Territory Hierarchy Levels Product Master Attributes & Set Type, Hierarchies & Categories, Product types, Maintain Products Transactional Processing Business Transactions Item Category Activity Management Business Activities Partner Processing Partner Functions, Access Sequence, Determination Procedure Text Determination Procedure

    Text Objects, Text Types Actions Action Profile, Conditions Pricing Condition Techniques and condition types Billing Billing Unit, Billing Type, Billing Document Easy Enhancement Work Bench

    Personalized Mail Forms Segment Builder Customer Segmentation, Attribute List, Info sets Product Proposals Campaign Automation External List Management Lead Management Lead Questionnaire

    CR580-CRM User Interface (Web UI)


    UI concepts and UI Vs SAP GUI Business roles Authorization roles Navigation bar profile Work center link group Direct links and logical links Enhancing the existing business roles Linking business role to org model. Transaction launcher

    CR300-Sales
    Opportunity Management Copying Controls Sales Cycle, Tools - Buying Center & Sales Agent Quotation management Order Management Special functions in quotation and order management Contract management Rebate management

    CR700-Service
    Installed Base management Installed Categories IB Components Objects, Object Family Assign Object Family to IB Category

    CR600-Marketing
    Marketing Planner & Campaign Management Marketing Calendar

    Service agreements and service contracts Service plans, SLA Profiles and Response and Availability Times Service order management Complaints and Returns Warranty claims

    CR410-Interaction Center (Web Client)


    Agent Function and Processing IC Agent Inbox IC Web Clint Profile IC Web Clint Functions IC Manager Portal Communication Architecture Rule Polices like ERMS and IDI (Intent Driven Interaction) Launch Script Broad cast massage Alerts

    Condition Objects B Doc Modeler, B Doc Messages Replication & Realignment B Doc Types, Initial data load, Delta load & Synchronization Queue registration Error Handling and Monitoring INTEGRATION BETWEEN R/3 & CRM

    SAP CRM (Fun6.0(2007)Version)

    Plot no: 48, 7-1-619/A/3, Behind Maitrivanam, Gayatri nagar, Ameerpet, HYD. Mobile number: 8885207455/66 Raj Bhavan Road, Somajiguda, Hyderabad -82 66681299, E-Mail: info@keentechSolutions.in Website: www.keentechsolutions.in

    CR500-Middleware
    Middleware overview Administration Console Business Objects Customizing Objects

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