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SAP CRM Data Model

This document provides an entity relationship diagram (ERD) for a customer relationship management (CRM) data model. It outlines the main entities (tables) in the model and how they are related, including entities for business transactions (orders, sales, partners), statuses, activities, and more. Relationships between entities are represented using linking tables with foreign keys. The ERD details the tables, fields, and relationships that make up the data structure for managing customer information and business processes in a CRM system.

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Ayan Chattaraj
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0% found this document useful (0 votes)
4K views

SAP CRM Data Model

This document provides an entity relationship diagram (ERD) for a customer relationship management (CRM) data model. It outlines the main entities (tables) in the model and how they are related, including entities for business transactions (orders, sales, partners), statuses, activities, and more. Relationships between entities are represented using linking tables with foreign keys. The ERD details the tables, fields, and relationships that make up the data structure for managing customer information and business processes in a CRM system.

Uploaded by

Ayan Chattaraj
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Legenda:
ZP: Algemene gegevens
BUT000
- PARTNER
CRMD_PARTNER-PARTNER_NO =
BUT000-PARTNER_GUID

Let op! Datatype verschil tussen
PARTNER_NO en PARTNER_GUID

Customer Relationship Management (CRM)
Entiteit Relatie Diagram (ERD)
Zakelijke transactie (05)
CRMD_ORDERADM_H
- GUID

CRMD_ORDER_INDEX-
OBJECT_TYPE = 'BUS2000120'
(=Reclamatie)
'BUS2000125' (=Taak)

OBJECT_ID (transactiesleutel)
Positie zakelijke transactie (06)
CRMD_ORDERADM_I
- GUID
INGANG

CRMD_ORDERADM_H-
GUID = [GUID]
CRMD_ORDERADM_H-GUID =
CRMD_LINK-GUID-HI
CRMD_LINK-GUID_SET = '05'
Transactie - set - link
CRMD_LINK
- GUID_HI
- GUID_SET
CRMD_ORDERADM_H-GUID =
CRMD_ORDERADM_I-HEADER
Zakelijke transactie-
deelobjecttype
CRMC_OBJECTS
- NAME
CRMD_ORDERADM_H-GUID =
CRMD_LINK-GUID-HI

CRMD_LINK-GUID_SET = '06'

_ORDERADM_I --> _LINK:
CRMD_LINK-OBJTYPE_SET = (bijv. '11'
= Sales, enz..)
Zakelijke transactie verkoopset (11)
CRMD_SALES
- GUID

(PO_DATE_SOLD = ref. datum)
CRMD_LINK-GUID_SET =
CRMD_SALES-GUID
(CRMD_LINK-OBJTYPE_SET = '11')

_SALES--> _LINK:
CRMD_LINK-GUID_SET = '05' of '06'
CRMD_ORDERADM_I-GUID =
CRMD_PRODUCT_I-GUID
Transactiepsotie - product
CRMD_PRODUCT_I
- GUID
Status per
object
CRM_JEST
- OBJNR
- STAT
CRMD_LINK-GUID_SET =
CRMD_PARTNER-GUID
(CRMD_LINK-OBJTYPE_SET = '07')

_PARTNER --> _LINK:
CRMD_LINK-GUID_SET = '05'
Partner (07)
CRMD_PARTNER
- PARTNER_GUID

View: CRMV_LINKPARTNER
CRMD_LINK-GUID_SET =
<<DB-TABEL>>-GUID
CRMD_LINK-OBJTYPE_SET = <<_SET>>'


_HI _SET DB-TABEL NAME
05 02 PAYPLAN
05, 06 07 CRMD_PARTNER PARTNER
05, 06 09 PRICING
05, 06 11 CRMD_SALES SALES
05, 06 12 SHIPPING
05, 06 21 CRMD_ORGMAN ORGMAN
05, 06 29 CRMD_SRV_OSSET SERVICE_OS
05, 06 30 *APPT* APPOINTMENT
05, 06 42 CANCEL
05 46 BILLING
05 58 WFF_DATA_PHIO SURVEY

CRMD_LINK-OBJTYPE_HI =
CRMC_OBJECTS-TYPE
CRMD_LINK-OBJTYPE_SET
=
CRMC_OBJECTS-TYPE
Statuscode referentie-object (29)
CRMD_SRV_OSSET
- GUID
CRMD_LINK-GUID_SET =
CRMD_SRV_OSSET-GUID_SET
(CRMD_LINK-OBJTYPE_SET = '29')

CRMD_SRV_OSSET-GUID =
CRMD_SRV_SUBJECT-GUID_REF
Statuscode
CRMD_SRV_SUBJECT
- GUID
Indextabel one-order-
document
CRMD_ORDER_INDEX
- GUID
Versie: 0.4
Datum: 27-10-2003

Auteur: A.K. (Alwin) van de Put
Sector: Industry
BU: ERP
Indeling positie zakelijke
transactie
CRMD_SCHEDLIN
- GUID
Zie ERD
adres
Code-teksten
(uitleg teksten)
QPCT

QPCD
Controlecatalogus codes
(uitleg)
- KATALOGART
- CODEGRUPPE
- CODE
CRMD_SRV_SUBJECT-KATALOGART
CRMD_SRV_SUBJECT-CODEGRUPPE
CRMD_SRV_SUBJECT-CODE =
QPCD-KATALOGART
QPCD-CODEGRUPPE
QPCD-CODE
DATABASE RELATIE
Database tabelomschrijving
Database tabelnaam
1 op n relatie
relatievelden

Database tabel

Activiteit
CRMD_ACTIVITY_H
- GUID
CRMD_ORDERADM_H-GUID =
CRMD_ACTIVITY_I-GUID

CRMD_SRV_REFOBJ
- GUID
CRMD_SRV_OSSET-GUID =
CRMD_SRV_REFOBJ-GUID_REF
CRMD_ORDER_INDEX-
PARTNER_NO =
BUT000-PARTNER
CRMD_ORDERADM_INDEX-GUID =
CRMD_LINK-GUID-HI
CRMD_LINK-GUID_SET = '??'
Partners van transactie van type transactie
CRMD_ORDERADM_H-GUID =
CRMD_ORDER_INDEX-HEADER

CRMD_ORDER_INDEX-ITEM=???
CRMD_ORDER_INDEX-OBJECT_TYPE =
'BUS2000120' (=Reclamatie)
'BUS2000125' (=Taak)
Partners van transactie van type taak
CRMD_ORDERADM_H-GUID =
CRMD_ORDER_INDEX-ITEM

CRMD_ORDER_INDEX-OBJECT_TYPE =
'BUS2000125' (=Taak)
Set van organisatiegegevens (21)
CRMD_ORGMAN
- GUID
CRMD_LINK-GUID_SET =
CRMD_SRV_OSSET-GUID_SET
(CRMD_LINK-OBJTYPE_SET = '21')



CRMD_BRELVONAE
Extra attributen objectkoppeling
VONA
- RELATIONID
- POSNO
CRMD_ORDERADM_H-GUID =
SSRELROLES-OBJKEY
CRMD_BINREL
Koppelingen tussen CRM-
applicatie-objecten
- ROLE_A
- ROLE_B
Opslag voor
afzonderlijke
afspraken (30)
(Gecustomize-de
termijnprofielen)
SCAPPTSEG
- APPT_GUID


- TST_FROM (Vanaf
Datum + tijd_
- APPT_TYPE (
termijn/afpsraaksoort
)

FM:
APPT_EXTRACT_B
Y_OBJECT
CRMD_LINK-GUID_SET =
*-APPL_GUID

(CRMD_LINK-OBJTYPE_SET = '30')

Gegenereerde
afspraken
(regelmatige of
groepsafspraken)
(30)
(??)
SCGENAPPT
- GENAPPT_ID


Opmerking:
Wordt bijna niet
gebruikt bij TPG.
Gebruikersspecifieke
afspraken (30)
(Standaard SAP
termijnprofiel)
SCAPPT
- SC_OWNER
- APPT_GUID

Filter:
- GENAPPT_ID (=
space)

APPT_TYPE =
'ORDERACTUAL' of
'ORDERPLANNED'

Opmerking: Wordt
vooralsnog bij TPG
voornamelijk voor
standaard
termijnprofielen
gebruikt.


Systeemstatussen
TJ02T
- ISTAT
- SPRAS

CRMD_ORDERADM_H-
GUID =
CRM_JSTO-OBJNR
CRMC_* --> Customizing tabellen
Statusschema'
s
TJ20
- STSMA

Wijzigingsdocumenten systeem-
/gebruikersstatus (JEST)
CRM_JCDS
- OBJNR
- STAT
- CHGNR
Teksten van
gebruikerstatus
TJ30T
- STSMA
- ESTAT
- SPRAS
CRMC_PROC_TYPE
Transactiesoort
- PROCESS_TYPE
Informatie over
statusobject
CRM_JSTO
- OBJNR
CRMD_ORDERADM_H-
GUID =
CRM_JEST-OBJNR
CRM_JEST-INACT = ' '
STXD SAPscript
teksbestand header
STXH
- TDOBJECT
- TDNAME
- TDID
- TDSPRAS
CRMD_ORDERADM_I-GUID =
STXH-TDNAME
TDOBJECT ='CRM_ORDERI'
CRMD_ORDERADM_H-GUID =
STXH-TDNAME
TDOBJECT ='CRM_ORDERH'
Prioriteiten met
omschrijving
SCPRIOT
- PRIORITY
- LANGU
SRRELROLES
Objectrelatieservice: rollen
- OBJKEY
- OBJTYPE (vb 'BUS2000120')
- LOGSYS (vb. leeg)
- ROLETYPE (vb. 'NACHFOLGER' /
'VORGAENGER' / 'OOBJ')
SSRELROLES-ROLEID =
CRMD_BINREL-ROLE_A
SSRELROLES-ROLEID =
CRMD_BINREL-ROLE_B
CRMD_BRELVONAE-RELATIONID =
CRMD_BINREL-RELATIONID
SCAPTTXT
Omschrijving van
afspraaksoort
- APPT_TYPE
- LANGU
TIMECUEV
Symbolic name for event
- NAME_EVENT
SCAPPTSEG-APPT_TYPE =
TIMECUEV-NAME_EVENT
SCAPPTSEG-APPT_TYPE =
SCAPTXT-APPTTYPE
SCAPPTTYPE
Afspraaksoort
- APPT_TYPE
SCAPPTSEG-APPT_TYPE =
SCAPPTTYPE-APPT_TYPE
WFF_DATA_PHIO
SDOK:instances van
fysieke informatie-
objecten
- PHIO_ID

Opmerking:
PH_CLASS =
'WFF_DATA_P' = WWF
Data: Physical Info Object
for Repository in Folder
CRMD_LINK-GUID_SET =
WFF_DATA_PHIO-LOIO_ID

(CRMD_LINK-OBJTYPE_SET = '58')

Opportunity
CRMD_OPPORT_H
- GUID
CRMD_ORDERADM_H-GUID =
CRMD_ACTIVITY_I-GUID
CRM Data Model

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