everything youd expect from a solutions provider company.

2009 Mitchell
Collision Shop Catalog
Shop Business Management Solutions
Collision Estimating and Workflow Systems
Reference Information Tools
Collision Repair/Vehicle Dimension Reference Systems
Auto Glass Estimating and Invoicing Software
Collision Estimating & Reference Guides
AutocheX CSI

Shown above is the Mitchell product and information technology center on the Mitchell campus headquarters in San Diego, California.

Dear Collision Repair Professional:

Thank you for your interest in Mitchell International and its
collision repair solutions. This catalog marks another step forward
in helping collision repair shops be successful doing what they
do bestreturning collision-damaged vehicles to pre-accident
condition. The key words there are, of course, Be Successful.

Contents
3
4-5
6
7-8
9

Information Excellence
ABS Enterprise
ABS (Advanced Business System)
UltraMate Premier Suite

The core of any successful business is strong business

management, and Mitchell is a leading provider of business and
performance management systems designed specifically to meet
the needs of todays collision repairers. In an increasingly
competitive market, investing in the right business management
solution is critical. Its the foundation that helps you do more
business, do more with your existing business, and drive
maximum value from your operations.
Mitchell is a full-line provider, meaning we have solutions to fit
shops of every sizeencompassing all of the critical components
of your collision enterprise. From our streamlined shop estimating
and workflow platformthe Mitchell UltraMate Premier Suite
(pp.7-8) to the sophistication and power of our shop business
management solutionsABS and ABS Enterprise (pp. 4-6),
Mitchell has the tools you need to run your shop more effectively:
driving down costs, reducing cycle times, and producing even
more satisfied customers.

UltraMate

10

glass & refinishing materials estimating

11

AutocheX (CSI)

12

repairmate (entry level computer estimating)

13

collision repair series & truckest

14

the guidesestimating & vehicle dimension

15

customer service & support

back cover

mitchell information center

We cant succeed at our business unless you succeed at yours.

Thats why helping our customers work smarter to make the most
of their opportunities and be more efficient and profitable has
always been Mitchells recipe for success. Mitchell solutions are
hard at work in shops all across the nation, and theyre ready to
go to work for you. We are committed to providing the highest
quality products and services to our valued customers, and to
being a trusted partner, and with whom it is easy to do business.
Yours sincerely,

HOW TO CONTACT US
To speak with a Mitchell Representative about Mitchell
products or services, or to place an order, call:

(866) 655-2437
Visit our website: www.mitchell.com

Alex Sun
President and CEO
Mitchell International, Inc.

e-mail us: shopsolutions@mitchell.com

All trademarks used in this catalog are trademarks or registered trademarks of their respective companies. All Mitchell products are trademarks or registered trademarks of Mitchell International, Inc.
2009 Mitchell International, Inc. All rights reserved.

Information Excellence

Mitchells Editorial Experts

Mitchell Data:
The strongest tool in your shop!
When youre working with Mitchell, you can be sure youre working with the best,
most accurate, and most comprehensive data available anywhere.
Mitchells Collision Estimating Parts
& Labor Database is one of our crown
jewels, a standard in the industry that even
our competitors must acknowledge. The
Parts & Labor Database is the backbone of
our estimating and reference products and
has been trusted as an impartial source
of quality collision estimating information
by both shops and insurers for decades
forming a critical point of connectivity
between various industry participants.
What makes our Database so great?
Mitchells Database by the Numbers
Comprehensive Vehicle & Parts
Coverage
Mitchells Database includes an astounding
2,377 services, covering over 113,317
model configurations, and more than
eight million parts. Mitchell secures data
from more than 50 automotive OEMs
from around the globe and invests nearly
$6M annually to add 300+ new vehicles
to its database every year. We provide
10 years of standard vehicle coverage
and maintain an Older Models database
covering 1978-1999.
Accurate & Reliable Labor Allowances
Mitchell has conducted hundreds of
time-studies in auto body repair shops
throughout the United States and Canada
to produce labor allowances that are valid,
meaningful and accurate. We conduct
multiple studies of the same procedure in
different environments then normalize the
data we collect to ensure the allowances
we report are statistically validneither
over- nor under-stated on account of a
single individuals particular performance
during any one study. Our editors attention

to detail also means youll never be forced

to wonder how to apply a generic template
to a real automobile. We provide labor
notes attached to our R&R allowances
specific to that vehicles exact year/make/
model.
Accurate Chassis & Frame Dimensions
Mitchell technicians measure every vehicle
themselves in our own onsite measuring
facility, using a state-of-the-art laserbased, 3-D digitizing system. We capture
center-hole and edge-of-hole dimension
information within a millimeter, so our
dimension customers can rely on our
numbersno matter what system they
use.
A World Class Editorial Team
Brings It All Together
Mitchell employs the largest dedicated,
in-house editorial staff of any collision
information provider. Our editors are I-CAR
Gold Class and ASE certified professionals
who demonstrate their commitment to
quality by staying up-to-date on new
and emerging collision repair trends and
technologies. Averaging more than 15
years of industry experience working
as painters, body technicians or other
collision repair professionals prior to joining
Mitchell, our collision experts transform raw
data into organized, easy-to-understand,
useful estimatics information and put it at
your fingertips through Mitchells collision
solutions and reference tools. Our editorial
team takes pride in providing state-ofthe-art productivity solutions to collision
repairers and their insurance partners
based on information that is complete,
accurate, and verifiable.

Editorial
Support!
If you have
a question or
need help locating
a specific piece of
information, Mitchells expert
editors are available via
e-mail and a dedicated
800-number so you can
go straight to the source.

Have a database-related question? Call us:

(800) 854-7030
Editorial questions: ext. 8220
Collision Repair questions: ext. 6592

To speak with a Mitchell Representative about Mitchell products or services, or to place an order, call: (866) 655-2437
Visit our website: www.mitchell.com | e-mail us: shopsolutions@mitchell.com

Business Management Systems

ABS Enterprise

A web-based, scalable, and data-sharing friendly shop management system.

Vital information is packed into these columns
for quick access to:
Jobs on hold
are highlighted
so they remain
on your radar.

Supplement Number
Notices
Parts Received
Labor AssignedYes/No

Status
Parts OrderedYes/No
Parts Status
Labor Flagged

ABS Enterprise is an online business management

system that is specifically designed to be a flexible and
scalable solution. All of its functionality is designed to
seamlessly connect your procedures, processes, and workflow
togetherstreamlining your enterprisefrom start to finish and
from location to location. Choose from imaging, scheduling,
estimate analytics, and other high-functioning modules to build
a system to match your workflow.
ABS Enterprise takes advantage of the speed and flexibility of
web-based architecture to deliver centralized management
information in real time. Get a complete, up-to-date picture of
your entire operation with a keystroke. Eliminate inefficiencies
and identify new opportunities and economies-of-scale with
the superior oversight provided by this state-of-the-art
management tool. Includes powerful features, such as:
 Estimate is King philosophy ensures that that there is
100% balance between the estimate, the RO, and the data
within your shops accounting system. The estimate remains
the central object throughout the entire repair process,
eliminating the need for any last minute reconciliations prior
to closing a repair order.
C
 onfigurable to AutoScrub sales categories to meet
insurer reporting requirements in your estimating system
while at the same time automatically re-designating labor
operations and other items (like car covers for example) into
the correct profit centers in ABS Enterpriseso youll never
have to manually reconcile imbalanced jobs.
Instant sales tracking gives detailed sales analysis,
improving your closing ratios.
P
 art price changes are sent back to your estimating system
so you never lose another part price increase.
C
 ommunications via e-mail improve interoffice and
customer cross-communications, maximizing efficiency and
customer service and satisfaction.
Imaging capabilities consolidate everything into electronic
repair order folders. The paperless office has arrived!

Color-coded Start, Completed,

and Past Due Dates give you
valuable info at a glance.

User-friendly icons give you instant answers to

many types of questions when it comes to parts
ordered, parts price changes, additional labor,
sublet status, critical notes, and more.

E
 MS analyzer proactively analyzes estimates, increasing profitability
while meeting all of your DRP requirements.
A
 utomatic assignment and payroll flagging helps your
technicians efficiently manage and allocate their workday and
payroll. Technicians can be automatically paid on key dates (i.e.,
Completed, Delivered, or Closed) or by user-defined percentages as
the vehicle moves from one department to the next.
V
 ehicle tracking allows you to quickly identify vehicles without
estimates written on them and seamlessly transfer this information
into your estimating system.

Business Management Systems

Mitchell ABS Enterprise

Access up-to-the-minute information

on your entire collision enterprise
from anywhere, at any time.

ABS Enterprise is compatible with SAGE BusinessWorks, MAS90

and MAS200 , Lawson, Microsoft Dynamics GP (formerly Great
Plains), Intuit QuickBooks, and is certified to interface with the
Reynolds and Reynolds Companys REYNOLDSYSTEM DMS and the
ADP Dealer Management System in both the U.S. and Canada.
The Reynolds Certified Interface (RCI) enables
near real-time, two-way data transfers between
ABS Enterprise and the REYNOLDSYSTEM
DMS, eliminating redundant processes so
both shop and dealership can work more
productively and profitably.

Mitchell ABS Enterprise Call Center

New! The ABS Enterprise Call Center automatically gathers
information from ABS Enterprise at each shop location, allowing you to
load-level across your organizationall from a single location. In
addition to shop-wide visibility, youll also have employee-wide
scheduling activity reports in all of your shops. This allows you to
direct customers to the closest or quickest location where they can be
serviced immediately.
Call Center also allows you to export customer and vehicle
information to your estimate once the vehicle has been assigned
no more double entry.

To speak with a Mitchell Representative about Mitchell products or services, or to place an order, call: (866) 655-2437
Visit our website: www.mitchell.com | e-mail us: shopsolutions@mitchell.com

Business Management Systems

Business Management Systems

Mitchell ABS 8

ABS

Powerful, profitable business management to help you outperform your competitors!

ABS (Advanced Business System) is an industry-leading business

and performance management solution, designed specifically to meet
the needs of successful collision repair shops operating in todays
competitive marketplace. ABS automates routine operations like jobcosting, parts-management, and scheduling so you can focus on more
critical tasks. It also generates more than 100 detailed productivity and
profitability reports, putting exactly the kind of information you need to
make smart business decisions right at your fingertips. Make the most
of your existing business and become the kind of high-performing
shop that attracts new and referral business with Mitchell ABS.
Integrated Event Messaging
ABS automatically notifies your designated business associates such
as customers, insurers, agents, and rental car agencies about events
pertaining to the progress of repairs and delivery date changes, saving
you time while strengthening your business communications.
Automatic Flag Payroll
Manage flat rate and commissioned employee payroll with a variety of
automated options. Job costing and payroll are done simultaneously so
that when you audit and close an RO, payroll records are automatically
updated.
User-Friendly Interface
Putting ABSs many useful features and functions to work for you is
easier-than-ever thanks to a newly redesigned, more-streamlined user
interface.

Maximize the power of your ABS shop management

solution by taking advantage of these optional
expanded features:
Advanced Production
System | Monitor and manage
repair jobs to keep them on
schedule from start-to-finish. Boost
production capacity by tracking
vehicle status while automatically
allocating and flagging the
appropriate technicians.
Advanced Production System graphically
TecStation | Automatically
depicts all of the repair jobs in each
accrues labor times and hourly
production department.
costs by Repair Order as your
technicians log into and out of jobs via touchscreen panels. ABS
automatically factors TecStation data into job-costing, which includes
hourly payroll and commission and flat-rate labor allocations.
Customer Payment Manager | Automatically tracks payments,
write-offs, debits, deposits and similar items associated with Repair
Orders. Payment activity can be automatically sent to QuickBooks or
Sage BusinessWorks.
CR Auto Scheduler | This intelligent scheduling tool helps balance
the flow of vehicles into and out of your shop to minimize early and late
week crunches.

When you
log into Shop
Manager, your
RO List opens
automatically
for immediate
access.

Accounting Interfaces | ABS is compatible with Sage

BusinessWorks and QuickBooks by Intuit, for shops looking for
additional accounting, payroll, and general ledger support.

Estimating & Claims Management

PS

UltraMate Premier Suite

Comprehensive estimating, streamlined claims processing and sophisticated

communications in a single, state-of-the-art solution.

UltraMate Premier Suite | UltraMate

Premier Suite integrates estimating, digital
imaging, aftermarket and recycled parts
sourcing, advanced document management
tools, and communications with your trading
partners to help streamline your collision
estimating and claims processing.
Sophisticated and easy-to-use, UltraMate
Premier Suite boosts your productivity
ultimately saving you time and money.
S
 tore together estimates, images,
supplements, and other claims-related
documents (police reports, tow bills, and
more) in electronic folders that are easy to
track and modify, keeping individual claims
organized and at your fingertips.
U
 pload claims folders to your insurance
partners with a single click using highspeed communications that handle data
transfers in the background so you can
keep working. UltraMate Premier Suites
wireless option* enables you to work
anywhere. Submit supplements, process
parts orders, and handle many other tasks
directly from the repair bay.
Tailor your claims processing workflow
to suit your shop by prioritizing tasks,
creating and sharing electronic journal
entries, and tracking jobseven in a multiuser environment.

Take advantage of these optional expanded features to

customize UltraMate Premier Suite and maximize the
potential of your collision repair solution:
MAPP & QRP
Alternate Parts Sourcing (OEM Discount, Aftermarket Remanufactured and Recycled)
Specialty Databases
Motorcycles, RVs, Boats, Heavy Trucks
Collision Repair Series (CRS)
Mechanical Repair and Vehicle Dimension Information
ShopTool
Electronic Parts Ordering, Tracking, and Vendor Management
CR AutoScheduler
Cycle Time and Productivity Enhancement
Estimate Review
Screen estimates/supplements for errors and omissions prior to upload.
Refinishing Materials Calculator (RMC)
Access paint-specific information to determine true industry average costs.
 aintless Dent Repair (PDR)
P
Automatically calculate dent repair in estimates using familiar Dent Wizards procedures.

*Requires wireless-enabled hardware, sold separately.

To speak with a Mitchell Representative about Mitchell products or services, or to place an order, call: (866) 655-2437
Visit our website: www.mitchell.com | e-mail us: shopsolutions@mitchell.com

Estimating & Claims Management

Mitchell UltraMate Premier Suite

Customize the color scheme of your

claim folders to help you organize your
claim assignments. Sort jobs by status,
business partner, or however you wish,
for easier management.

Since using UltraMate Premier

Suite, I have significantly reduced
the time it takes to process and
gain approval on my estimates.
Everything I need is combined
into one folder that I can easily
view and exchange with my
business partners. And because
UltraMate Premier Suite utilizes
Mitchells extensive parts and
labor database, Im confident in
the accuracy of my estimates, for
both myself and my partners.

BJ Tomlinson, Owner,
Tomlinsons Body Shop

Advanced Estimating

Mitchell UltraMate 6.7

UltraMate

Advanced Estimating System

UltraMate is Mitchells advanced

estimating system that comes equipped
with proven technology that helps you
automatically create estimates that are
accurate, verifiable, and readily
accepted throughout the industry.
UltraMate combines database accuracy
with automated calculations and repair
procedure pages that virtually eliminate
errors. Multi-user capability on
Windows and Novell networks further
boosts your shops productivity. Flexible,
high-speed communications options
help expedite exchanges with your
insurance partners.

Parts Lookup: The Parts Lookup dialog box

allows you to search the OEM database for
a specific part by part number or description
within an estimate or vehicle service.

Assembly Worksheet tab allows a

user to compare a used assembly
to a new part or group of parts,
helping you decide on the most
cost-effective choice.

A CRS Link toolbar button is now available in

UltraMate and starts Mitchell CRS (Collision
Repair Series). The vehicle information from
UltraMate is transferred to CRS and entered
into the main CRS window.

The Mitchell Refinishing Materials

Calculator (RMC) is fully integrated
for easy access when writing your
estimate.

Shading of selected
parts (right and
left included)
provides an easy
visual of what has
been added to the
estimate.

Intuitive, User-friendly Navigation

Even novice estimators will become
UltraMate experts in no time.
Advanced Decision Support
Take advantage of the easy-to-view
New versus Alternate Parts
comparison window that guides you
to the best decision for your
business.
S
 treamlined Estimates
Avoid estimate errors and
inaccuracies with features such as
parts lookup, parts graphics printouts, and itemized totals.
Customizable to Your Needs
Set up your estimating system to
reflect your unique business needs
with features such as customizable
mandatory fields, personalized
templates (Long Expansions), and
flexible fields for capturing job and
customer information.

NEW! High-Frequency Operator

Buttons speed specification of
command repair procedures.

NEW! Full View mode for Part

Lister facilitates easier access and
fewer clicks to select parts.

Direct tab access to P-Pages

eliminates difficult navigation
when verifying procedures.

To speak with a Mitchell Representative about Mitchell products or services, or to place an order, call: (866) 655-2437
Visit our website: www.mitchell.com | e-mail us: shopsolutions@mitchell.com

Glass and Refinishing Materials Estimating & Reference Solutions

GlassMate

Refinishing Materials
Calculator (RMC )

GlassMate | More and more shops are

taking a closer look at their glass business, and
GlassMate is the auto glass industrys leading
point-of-sale software solution, helping collision
repairers manage their glass business more
efficiently and profitably. GlassMates
comprehensive database covers dealer and
aftermarket glass for vehicles from 1949 to the
present and includes detailed information on
kits, moldings, and other peripherals.

Refinishing Materials Calculator

(RMC) | Say goodbye to flat, hourly
refinish rates and submit estimates that
reflect your actual refinish costs with the
Mitchell Refinishing Materials Calculator
based on the industrys most accurate and
verifiable refinishing materials database.

GlassMate helps you manage both your cash

business and process insurance claims more
efficiently by sending electronic invoices to all
major, third-party glass administrators. Service
and support are included with all subscriptions,
so there are no hidden costs or fees. Try it today
and see why GlassMate is the preferred
productivity solution of the auto glass industry!

To speak with a Mitchell Glass

representative, call:

(800) 551-4012

Refined and perfected over the past 12

years, Mitchell RMC is endorsed by
multiple shop associations and paint
manufacturers and is increasingly
accepted by insurance companies as an
alternative to flat-rate approximations.
RMC is also compliant with various state
requirements for itemization of refinish and
body materials costs on estimates.

Mitchell RMC is available as a value-added

feature in UltraMate advanced estimating
software or as a stand-alone reference tool.
No other refinishing tool even comes close
in terms of sophistication and accuracy.
Now includes pricing for solvent and
waterborne material application.
Automatic costing virtually eliminates
math errors.
Clear illustrations and translations are in
the Paint Code Locator.
Works easily with other products.

Covers over 8,500 Paint

Codes including actual costs
for refinishing.

Automatically calculated
Labor Totals include blend
and overlap times.

Includes additional refinishing materials like

flex additive, car covers, liquid mask, and
other materials.

The Refinishing Materials Calculator program calculations combines average refinish times, average costs and amounts of
paint and related materials. Materials costs listed in this Guide are taken directly from American Standox, Inc., AKZO Nobel
Coatings, Inc., BASF, DuPont, ICI Autocolor, PPG, Sherwin-Williams and Spies-Hecker suggested refinisher price lists.
These price lists represent the cost that the shop should expect to pay for the various products from their jobber as
suggested from the paint manufacturers. Mitchell has not made any adjustments to the costs shown.

10

Customer Satisfaction Indexing (CSI)

AutocheX

Connect to
customers and
insurers with
AutocheX
AutocheX (Customer Satisfaction
Indexing) | More insurance carriers use
AutocheX than any other company as their
preferred vendor for CSI. The reason why
is clear: As an independent research firm
with over 18 years experience, AutocheX
has a proven track record for delivering
impartial satisfaction metrics that are
accurate and timely.
High customer satisfaction leads to
increased customer retention and referrals,
expanded DRP relationships, and
ultimately, higher profits. With our powerful
CSI program and excellent reputation
with insurance companies, AutocheX is
uniquely positioned to help you make the
right connections to build your business.

Why CSI?
Knowing what your customers think
about their experience is critical to your
ability to provide great service.
Hearing the voice of the customer lets
you understand and meet customer
expectations.
Understanding the drivers of customer
satisfaction and loyalty will help you
make strategic decisions and prioritize
operational improvements.
Expand your business by maximizing
the most economical source for new
businessyour loyal customers who
tell others about their great repair
experience.

The most respected

CSI provider in the
collision industry.

Why AutocheX?
The most respected and credible source
for CSI in the collision industry.
Proven survey methods developed and
tested over time.

The national
AutocheX Premier
Achiever Award is
presented annually
and recognizes
facilities that achieve
superior customer
satisfaction ratings.

Professional phone agents collect

accurate and consistent information.
As an independent research firm, we
obtain unbiased opinionsyour clients
will tell us things they may not tell you.
Preferred by more insurance carriers than
any other CSI company in the industry.

Heres what a few 2007 Premier Achiever Award

winners are saying:

Our service includes:

Convenient, Web-based daily reports
and monthly summaries.
Real-time customer Alerts that notify
you of poor survey results so you can
respond to problems quickly.
No-cost online certification training
program on Mitchell University.

Receiving the Premier Achiever Award demonstrates to

both customers and insurance carriers that we are
serious about customer service and we listen to what
our customers have to say about their experience at our
shops.
Steve Seidner
Seidners Collision Centers, Duarte, CA

This recognition by AutocheX will motivate us to take

our service to higher levels and continue to differentiate
ourselves as a top performer.
Michael Caruso
Central Collision Centers, Mokena, IL
Customer satisfaction is a deep-rooted core value of our
organization, so its a great honor to have our efforts
recognized by receiving the Premier Achiever Award.

Tim Cusic
Marcos Auto Body, San Gabriel, CA

A visible CSI program demonstrates your

commitment to customer service.

To speak with a Mitchell Representative about Mitchell products or services, or to place an order, call: (866) 655-2437
Visit our website: www.mitchell.com | e-mail us: shopsolutions@mitchell.com

11

Additional Estimating & Reference Tools

RepairMate

RepairMate (Entry-level
Computer Estimating) | Generate
accurate, electronic estimates in a fraction
of the time it takes to handwrite to improve
your image and increase customer
confidence. RepairMate is organized just
like our classic Collision Estimating &
Reference Guides to enable an easy
transition into the world of electronic
estimating. As a subscriber, youll receive
monthly updates to ensure youre working
with the most current information available,
and youll receive free online training at
Mitchell University. RepairMate does not
include multi-user capability, automatic
overlap calculation and is not accepted in
most insurance-partner relationships.

RepairMate Parts | Parts lookups

have never been easier. We provide
accurate, up-to-date part numbers, prices
and graphics in a user-friendly CD format.
Now you can quickly and easily access the
most comprehensive and reliable collision
parts and labor information for validating
costs, estimating, and cross-referencing
part information.

Coming to RepairMate!

RepairMate Parts provides the same

reliable part information as the Mitchell
Collision Estimating Guides in an easy-touse electronic format. With 20-year model
coverage on cars, light trucks and vans,
the up-to-date parts information you need
is at your fingertips! RepairMate Parts, an
essential tool for parts counters and
recyclers, is great for parts ordering and
estimate audits. A lightning-fast OEM part
search feature allows you to quickly identify
part information, including part numbers,
prices, graphics and labor times by partial
part number or by vehicle year, make and
model. RepairMate Parts is available for
U.S., Canada, and Puerto Rico Market
Models.

DVD format to reduce disc

swapping!

Generate
accurate
estimates
without
costly
calculation
errors.

12

Enhanced estimating
automation to include
Overlap, Auto-Included
Operations, and Materials
Calculations.

Updated Estimate Format.

Additional Estimating & Reference Tools

Collision Repair Series

(CRS )

TruckEst

Collision Repair Series (CRS) |

Mitchells Collision Repair Series combines
the industrys top vehicle dimension data
with procedural and mechanical repair and
other valuable reference information in a
single product. The full CRS package is
available on up to 5 DVDs.

TruckEst | Mitchells advanced estimating

solution for medium and heavy trucks combines
estimating functionality with accurate, reliable data
on over 280 truck models. Create professional
estimates, truck condition reports, and customized
printouts of parts, assemblies and graphics.
Customize your parts information database by
saving parts numbers and prices for future
referenceand even consolidate your work by
saving estimates in a single estimating program.
Create generic estimates on virtually any heavy
equipment or vehicle. Access Mitchells procedure
pages to determine included and non-included
operations, import/export parts orders, worksheets,
and estimates.

Vehicle Dimensions | Over 15 years of

complete car, truck, and van coverage,
including upperbody and underbody
dimensions in both millimeters and inches.
Accurate graphics show you exactly where
to measure. Customize your dimension
data and work with virtually any frame
equipment.
Air Bag Service & Repair | Bring
profitable air bag business in-house with
direct access to all air bag safety and
repair information, sensor location, and
disarming procedures so your technicians
can work safely on and around air bags.
Technicians Collision Repair Guide |
Ensure your technicians are up-to-speed
on collision repair best practices with this
useful training tool.
Accessories, Equipment, & Electrical |
Removal and installation procedures for
instrument panels, circuit protection
devices, fusible links, timers, sensors, and

other electrical components. Includes

information on repairing anti-theft, cruise
control, and keyless entry systems.
Wiring Diagrams | Comprehensive, easyto-read schematic diagrams make tracing
faster than ever.
HVAC | Removal and installation
procedures for air and heating systems,
plus freon capacity tables and related
wiring diagrams.
Brakes, Steering, & Suspension | Ensure
your most critical repairs are done correctly
with this valuable guide. Includes
procedural chassis and anti-lock break
repair.
Safety Recalls & Technical Service
Bulletins | Access more than 100,000
TSBs and a complete library of recalls,
indexed by symptom/system so you can
find what you need quickly and easily.

Coming to CRS:

Coming to TruckEst:
New Trailer Inspection Report!
Automatic EMS Export!
Updated Estimate Format!
Quickly and easily
select parts and
repair procedures.

Clear, simple graphics speed

proper parts ordering.

Two additional DVDsgiving you over

40% more data with additional graphics,
diagrams, and procedural information!
Increased coverage for late model
vehicles!

Visit www.mitchell.com for expanded views of the Mitchell CRS screens.

Air Bag articles feature enhanced component

location and wiring diagrams.

Vehicle Dimension screens feature high-resolution

vector graphics and digital images.

Instantly make
adjustments
to the estimate
with the click
of a button.

To speak with a Mitchell Representative about Mitchell products or services, or to place an order, call: (866) 655-2437
Visit our website: www.mitchell.com | e-mail us: shopsolutions@mitchell.com

13

Estimating & Reference Guides

Mitchell Collision Estimating & Reference Guides

Mitchell Vehicle Dimension Manuals | Mitchell Unibody & Chassis Manuals

The Guides

We use the Mitchell Guides every day for quick

parts look-up or for wholesale billing. Many times,
its a lot quicker to just grab a book and look
something up, especially when youre on the run.

Andy Hill, H&H Collision Center, Tacoma, WA

Collision Estimating & Reference
Guides (CEGs) | Mitchells CEGs are
known as a trusted print resource for
reliable collision estimating and remain
widely utilized in shops all across the
country as a portable companion to
automated estimating systems, or even as
the primary estimating tool.
Whether youre an estimator or technician,
work the front office, or the parts counter,
CEGs consistently deliver accurate, up-todate parts and labor informationputting
the information you need at your fingertips.
Your CEG subscription includes timely
updates throughout the year, so your
Guides will always feature the latest
models, most up-to-date part prices, and
vehicle valuation data from N.A.D.A.
New! Now the Guides are your source for
even morewith air bag quick reference
information and paint and materials data
now included for new model vehicles!
Medium and Heavy Truck Guides |
Complete labor and refinish times for more
than 280 medium and heavy truck models
covering the past 30 years. Specific
procedure pages and hundreds of useful
illustrations eliminate guesswork so you
can be certain of the accuracy of your
estimate. The only print source for reliable
medium and heavy truck estimating!

Trusted by three generations

of collision repairers.

14

Replacement Assemblies
Estimating Time Guide | Accurate
labor, refinish, and trim times developed
specifically for used parts and assemblies
to ensure your estimates accurately reflect
the additional labor associated with the use
of recycled parts. 20-year model coverage.
Restoration Parts & Estimating
Guide: Classic Cars | Complete parts
and labor information for classic cars,
including OEM part numbers, parts
availability and part diagrams covering the
most popular classic modelssuch as the
Ford Thunderbird and Mustang. An
invaluable resource for shops specializing
in restoration and maintenance of vintage
vehicles or for private classic auto
enthusiasts.
Refinishing Materials Guide |
Precise, field-tested breakdowns of actual
costs for primers, colors, clear coats,
additives, and other materials needed to
restore vehicles to pre-accident condition
enable you to justify accurate materials
allowances rather than fixed overheads for
refinish operations.
Air Bag Service & Repair Manual |
Access critical information on dual-stage
air bags, side impact air bags, new air bag
systems, seat belt pretensioners,
component locations, service precautions,
and disabling procedures, so you can
keep air bag repairs in-house and allow
your technicians to work around
undeployed units safely and efficiently.

Vehicle Dimension Manuals | When success

is measured in millimeters, you need the best
vehicle dimension data available. Ensure your
frame repairs meet OEM recommended tolerances
and increase your efficiency and profitability.
Utilizes center-of-hole measurements.
Mitchells team of certified Master technicians
works with more than 50 OEMs, but they dont
always rely on them for specifications and
graphicsthey measure each vehicle and
illustrate every dimension graphic to ensure data
accuracy. Every page is laminated for minimum
wear and tear with daily use.
Unibody & Chassis Manuals | If your
measuring system utilizes edge-of-hole
dimensions, these manuals are for you. With the
most extensive coverage on the latest vehicles, the
Unibody & Chassis manuals are the most
complete source of information available. These
manuals contain edge-of-hole dimensions, pointto-point tram lengths and diagonal measurements
and upperbody dimensions.

Guide to Professional Estimating | One of

the most important investments these days is the
training and education of your collision repair
professionals. The Mitchell Guide to Professional
Estimating lays a foundation for applying sound
judgment to estimating jobs in accordance with
standard industry practices.

Training/Customer Service & Support

Customer Service
& Support
At Mitchell, we are committed to providing
our valued customers with nothing less
than superior service and support. Listed
below, youll find the fastest issue-resolving
methods for our customers. Each has its
own advantage depending on your needs:
Online Support | Access high-quality
support 24/7 at no cost using the Mitchell
Customer Support Site located at:
www.mitchell.com/support. Mitchells
Online Support includes a wide range of
customer support and knowledge tools
available 24/7, such as:
S
 upport Forums: Mitchells Product
Support Forums provide direct access to
a variety of resources that can help you
achieve your goals. Resources include:

Industry

professionals
Mitchell customers using the
same products and experiencing
similar challenges

Mitchell personnel including: Product
Managers, Developers, and Service
Engineers

Other

T
 he Knowledgebase: Use Mitchells
Knowledgebase to get immediate
answers to your questions. Youll be able
to view the latest:

Technical

bulletins


How-Tos

Configuration

Settingsand more

O
 nline Issue Tracking: Submit and
manage all of your issues from one
location. Track progress, add notes, and
have virtual discussions with Mitchells
support professionals.
V
 iew Invoices and Statements: Retrieve
current copies of your Statements and
Invoices or obtain records from previous
months with a few simple clicks.
Telephone Support | Access our
professionals during these business hours:
MondayFriday, 8:00 a.m.- 8:00 p.m. ET

Phone:

Fax:

800-448-4401

858-549-7024

Mitchells Technical Assistance Center has received

the prestigious Service & Support Professionals
Association (SSPA) STAR Award multiple times,
surpassing even leading software vendors such
as PeopleSoft and Microsoft for providing
timely, quality support.

www.mitchellu.com

Immediate access to
world-class training and
ongoing education.
Mitchell University (Online Training) | Even
the most sophisticated tools are only as effective
as the professional expertise of their users, which
is why education and training are among the most
important investments in any business. We are
committed to providing the quality training our
valued customers need to make the most of their
Mitchell information solutions.
Online training is available FREE to all
Mitchell customers through Mitchell University
(www.mitchellu.com). Learn at your own pace, on
your own time, whenever is convenient for you,
24/7. Review the tutorials as often as necessary,
and take advantage of our online certification tests
to help you assess and document your increasing
competency. Become a Mitchell-certified estimator
at MitchellU.
Onsite training is available for UltraMate
Premier Suite. Our elite trainers will come to you
and work with you to develop a training plan
customized to meet your staffs unique needs. On
site training may be arranged at any time through
your local representative.
Tele-training allows you to receive personalized
attention without ever having to leave your
shop. Telephone training is sold in three-hour
increments, which may be spread out over two
months so you can schedule it when its
convenient for you. Teletraining works best as a
follow-up to the online tutorials.
ShopTalk Live is a monthly education forum for
our shop customers. On Wednesdays, we offer live
training via the Internet. Its an easy, quick way to
get the training you need. To view topics and
register, visit www.mitchellshoptalk.com.

15

Mitchell
Information Center

Search. Find. Repair. Repeat.

The Mitchell Information Center is the collision repair industrys newest powerhouse portal to the
most organized and comprehensive OEM repair information. It features Mitchells industry-leading vehicle
dimensions database, as well as collision repair procedures and a wide range of mechanical repair topics.
Youll have fast and easy Internet access to critical repair information needed to efficiently and profitably
restore todays complex vehicles to their pre-accident condition. This fully searchable website leverages
Mitchells 60 years of collision industry expertise and OEM-recommended repair information with vehicle
coverage that spans over 20 yearsgiving you a source you can trust.

Limited-time free 30-day trial available for new users!

Go to the most powerful collision repair database onlinethe Mitchell Information Center. Call:
(866) 655-2544 or visit: www.mitchellinformationcenter.com

9889 Willow Creek Road

San Diego, California 92131
(866) 655-2437
www.mitchell.com
2008 Mitchell International, Inc. All rights reserved.

CAT2008