Audatex Database Reference Manual For Cars & Light Trucks

Graphics
Labor
Parts
Parts Exchange
Pricing
Database Reference Manual
Version DBRM0119
Printed copies of this document may not contain the most current information. For the latest version, please refer to the Database Reference
Manual accessed through the Help Menu in the current release of Audatex Estimating. The current version of the Database Reference Manual can
also be found at MySupportGarage.com.
©2019 Audatex North America, Inc.

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Table of Contents
Section 1-1 Acknowledgements .................................................................................................................... 9
Acknowledgements ................................................................................................................................... 9
Section 2-1 How to Read the Audatex Estimate ......................................................................................... 11
Reports Explained ................................................................................................................................... 11
How to Read the Audatex Estimate ........................................................................................................ 11
Section 2-3 The Audatex Labor Report ...................................................................................................... 22
Section 2-4 The Supplement Reconciliation Report ................................................................................... 26
Section 2-5 The Parts Exchange New (PXN) Report ................................................................................. 28
Section 2-6 The Parts Exchange Salvage (PXS) Report ............................................................................ 31
Section 3-1 Parts in the Audatex System ................................................................................................... 33
Parts and Pricing ..................................................................................................................................... 33
Parts in the Audatex System ................................................................................................................... 33
Manufacturers Assemblies in the Audatex System ................................................................................. 33
Section 4-1 Labor Overview ........................................................................................................................ 37
Labor........................................................................................................................................................ 37
Introduction .............................................................................................................................................. 37
How Labor is Determined ........................................................................................................................ 37
Automatic Overlap ................................................................................................................................... 37
Labor Rate Breakout ................................................................................................................................. 40
Section 4-2 Labor Exclusions...................................................................................................................... 43
Labor Exclusions ..................................................................................................................................... 43
Section 4-3 Replacement & Recycled Operations ...................................................................................... 45
Replacement and Recycled Operations .................................................................................................. 45
Remove and Install (R&I) ........................................................................................................................ 47
Remove, Remove and Install (R, R& I) ................................................................................................... 47
Audatex’s definition of Remove and Replace (R&R) .............................................................................. 47
Replacement and Recycled Operations Overview .................................................................................. 48
Full Panel Replacement .......................................................................................................................... 48
Section 4-4 Refinish Guidelines Index ...................................................................................................... 130
Refinish Guidelines Index ...................................................................................................................... 130
Guidelines .............................................................................................................................................. 130
Complete Group Refinish ...................................................................................................................... 131
Recycled Sectional Refinish .................................................................................................................. 131
Refinish Guidelines ................................................................................................................................ 131
Section 4-5 Refinish Operations ............................................................................................................... 149
Refinish Operations ............................................................................................................................... 149
Section 5-1 Standard Manual Entries ....................................................................................................... 152
Frequently Asked Questions / Glossaries ............................................................................................. 152
Section 5-2 Standard Manual Entries ....................................................................................................... 154
©2019 Audatex North America, Inc. 2

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Frequently Asked Questions ................................................................................................................. 154
Section 5-3 Submitting a Request for Review (RFR) ............................................................................... 160
Submitting a Request for Review (RFR) ............................................................................................... 160
Questions Concerning Estimates .......................................................................................................... 160
How to submit an RFR (Request for Review) ....................................................................................... 160
Section 5-4 Audatex System Abbreviations .............................................................................................. 161
Audatex System Abbreviations ............................................................................................................. 161
Section 5-5 Glossary of Audatex Terms ................................................................................................... 167
Glossary of Audatex Terms ................................................................................................................... 167
Section 5-6 Glossary of Audatex Refinish Operations .............................................................................. 173
Glossary of Audatex Refinish Operations ............................................................................................. 173

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Section 1-1 Acknowledgements
Acknowledgements
Audatex, a Solera company, gratefully acknowledges and thanks the vehicle manufacturers that
participate with us in the development of Audatex products. Additionally, we acknowledge I-CAR for
permission to reproduce materials contained herein (clearly marked as I-CAR materials). We also wish to
thank the many automotive refinish, parts, and equipment manufacturers who have cooperated.
All labor times included in Audatex products are the property and proprietary information of Audatex.
They are developed through independent time studies conducted by Audatex, coupled with service
procedures provided by the vehicle manufacturers. They do not reflect vehicle manufacturers’
warranty times.
Some vehicle manufacturers have specific and recommended repair processes and procedures as well
as recommended equipment to maintain vehicle warranty. For details, please check with the applicable
manufacturer. Known manufacturer recommendations are as follows:
• BMW recommends:
o the use of specific paint products in the refinish process.
o the use of specific unibody straightening equipment in the repair of their vehicles
o specific processes and procedures for repair of aluminum parts.
o specific processes and procedures for repair Carbon fiber parts.
• Audi recommends:
• Ford recommends:
• Land Rover recommends:
• Cadillac recommends:
o the use of specific unibody straightening equipment in the repair of some vehicles
• Jaguar recommends:
• Mercedes-Benz recommends:
o the use of specific unibody straightening equipment in the repair of their vehicles.
o specific processes and procedures for repair of aluminum parts
o specific processes and procedures for repair of boron steel parts.
• Porsche recommends:
• Volvo recommends:
• Toyota recommends:
o performing a “Health Check” diagnostic scan before and after every repair to identify and
document DTCs.
• Honda recommends:
o a preliminary diagnostic scan during the repair estimation phase to determine what DTCs
may be present, and a post repair diagnostic scan to confirm that no DTCs remain.

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Section 1-1 Acknowledgements
• Chrysler recommends:
o safety and security related systems, such as antilock brakes, supplemental restraint
systems (SRS - air bags), occupant restraint controller (ORC), seat belts, active head
restraints, forward facing camera and radar, blind spot monitoring, and other automated
electronic driver assistance systems, MUST be tested for fault codes (DTCs) that could
be active (current) or stored following a collision.
• Nissan recommends:
o vehicles be scanned following a collision repair to help ensure the vehicles’ systems are
communicating properly with no trouble codes outstanding. It is also recommended that,
where appropriate, a pre-repair scan also be completed for reasons mentioned above.
• Tesla recommends:
o Toolbox is Tesla’s diagnostic and repair software. Some operations require the use of
Toolbox to reset controllers, program newly-installed components, test newly-installed
components, or update firmware.
Audatex gratefully acknowledges vehicle manufacturers for providing parts and pricing information,
service manuals, and other technical support data. Audatex acknowledges specific proprieties of the
following manufacturers and entities:
• “Portions of materials contained herein have been reprinted with permission of BMW of North
America, LLC.”
• “This publication contains material that is reproduced and distributed under a license from Ford
Motor Company. No further reproduction or distribution of the Ford Motor Company material is
allowed without the express written permission from Ford Motor Company, Inc. The
recommended times for the repairs described in this publication with respect to Ford and Lincoln-
Mercury branded products are not based solely upon time studies conducted by Ford Motor
Company. The repair times it recommends to its franchised dealers for warranty repairs are
based on time studies of the diagnostic and repair procedures Ford conducts and publishes in
Ford Motor Company service manuals. Accordingly, the recommended repair times specified in
this publication are designed for aftermarket repairs only.”
• “Portions of materials contained herein have been reprinted with permission of General Motors
Corporation, Service, and Parts Operations.”
• “NAGS Part Numbers and List Prices are Copyright ©2008 National Auto Glass Specifications
(NAGS), a division of Mitchell International, Inc., all rights reserved.”
• “Portions of materials contained herein have been reprinted with permission of American Honda
Motor Co., and are not to be copied by any other party without the expressed written permission
of American Honda Motor Co.”
• “Portions of materials contained herein have been reprinted with permission of Saab Cars
USA, Inc.”
• “This product contains material that is reproduced and distributed under a license from Volvo Car
Corporation. No further reproduction or distribution of the Volvo material is allowed without the
express written permission of Volvo Car Corporation.”
• “The recommended times for the repairs described in this publication with respect to Volvo
branded products are not based solely upon time studies conducted by Volvo Car Corporation.
The repair times it recommends to its franchised dealers for warranty repairs are based on time
studies of the diagnostic and repair procedures it conducts and publishes in Volvo service
manuals. Accordingly, the recommended repair times specified in this publication are designed
for the aftermarket only.”

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Section 2-1 How to Read the Audatex Estimate
Reports Explained
How to Read the Audatex Estimate
Overview of the Audatex Estimate
Audatex estimating applications, coupled with the Audatex database, provide access to millions of pieces
of information on parts, prices, and labor.
Audatex automatically:
• provides OEM part numbers, part prices, and labor.
• performs all necessary calculations and totals including any discounts, markups, adjustments,
and tax computations.
• deducts overlap (defined as any operation common to the replacement of two or more parts). Net
labor after deduction for overlap is provided in the estimate printout.
Audatex provides the estimate preparer an accurate, legible, professional quality estimate. The following
pages show examples of Audatex estimates and labor reports. These examples explain all terms and
codes necessary to read the estimate.
Reading an Audatex Estimate
The Audatex estimate is easy to read. It provides complete documentation of the work to be done on a
damaged vehicle.
Asterisks on an estimate are used to denote user-entered values. They do not imply that the operation
noted is not a necessary procedure.
Manual entries on an estimate do not imply that the part/operation entered is not a necessary procedure.
If you find additional damage to the vehicle that is not listed on the estimate, you can generate a
supplement to the original estimate.
The Audatex supplement feature will:
• automatically recalculate all previous totals
• print out the new total at the bottom of the estimate
On the printout, any new entries and changes made as part of the supplement will be marked with an “S.”
You can generate as many supplements as needed. The estimate will show which entries were entered
by each supplement with a number next to the “S” (S1, S2, S3, etc.).
In addition, there is a configurable correction feature so you can make corrections to an estimate. The
Audatex application will recalculate the entire estimate, but any changes will not display the distinctive “S”
used for supplements.
Important Note: Report examples are provided as samples and may differ in Audatex Estimating due
to monthly updates.

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Section 2-2 An Explanation of the Audatex Estimate

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9
10 or 11
12
13

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1. Custom Heading: The client-specific heading, and estimate date appear here.
2. Administrative Data: Section contains pertinent information about vehicle owner, repairer, and
inspection regarding the claim.
3. Remarks: Section contains the estimate preparer’s notes on this estimate.
4. Vehicle Identification / Options: Section contains the make, model, engine, and vehicle
option descriptions.
5. The Body of the Estimate
OP – Operation Codes: The Audatex system uses one- or two-character operation codes to specify
the work to be done. These codes are explained below.
• * – User-Entered Value: Indicates Price, Labor, or Rate Code entered by estimate preparer,
and appears next to the amount or code.
• E – Replace (Remove and Replace): An operation or group of operations required to
remove the damaged part and replace with a new OEM part.
The Remove and Replace (R&R) time:
o includes normal adjustment and alignment for correct fit
o does not include any duplicated effort
Replace includes any operations over and above the Remove and Install (R&I) operations.
• EC – Replace with Economy Part: “EC” is used when replacing with other than an OEM
part (e.g., rebuilt, re-chromed, aftermarket, etc). The part price is supplied by the estimate
preparer. For labor calculations, the system assumes aftermarket parts to be equivalent to
OEM parts in fit, composition, corrosion protective coatings, and finish.
• PC – PXN Reconditioned Part: A used OEM/aftermarket part brought back to “like new”
condition (e.g., dealer takes off wheels to replace with custom). Prices supplied by Audatex
from the Parts Exchange Database.
• PM – PXN Remanufactured/Rebuilt Part: A used OEM/aftermarket part that has been
completely rebuilt mostly with new parts (e.g., radiator, starter, alternator, tail lamp). Prices
supplied by Audatex from the Parts Exchange Database.
• UC – Reconditioned Part: A used OEM part brought back to “like new” condition.
• UM – Remanufactured/Rebuilt Part: A used OEM part that has been completely rebuilt
mostly with new parts. The part price is supplied by the estimate preparer.
• UE – OE Surplus: New and possibly slightly blemished OEM parts available at a discount
through normal and varying OE distribution channels.
• OE – PXN OE Surplus: New and possibly slightly blemished surplus parts available at a
discount from outside normal and varying OE distribution channels. Prices supplied by
Audatex from the Parts Exchange Database.
• EU – Replace with Recycled Part or Assembly: An OEM part removed from one vehicle
for reinstallation into another vehicle. Audatex provides part descriptions and labor to replace
recycled parts or assemblies. For labor calculations, the system assumes that recycled
replacement parts are complete and in good condition. A recycled part is also known as LKQ
(Like Kind and Quality).
• NG – Replace with NAGS Glass Part: New glass part that was not manufactured under the
sponsorship of the OEM. Audatex estimates provide NAGS glass part description, part
number, price, and Audatex labor to replace the glass.
• EP – Replace with Parts Exchange New (PXN) Part: New part that was manufactured by a
source other than the original equipment manufacturer. The associated PXN part report
details the part supplier and PXN part classification information such as OEM reconditioned
and CAPA certified aftermarket.
• ET/TE – Partial Replacement with OEM Part: The partial replacement of damaged parts
using portions of a new part. Operation code “ET” reflects labor for removal of a partial
section and replacement with an OEM part. This code is used for:
o sheet metal and structural component cut and splice operations.
o replacement of mouldings, stripes, overlays, and other parts that are supplied in
kit form.
Operation “TE” which supplies the OEM part number and price must be used with “ET.”

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• IT – Partial Repair: This is judgment labor supplied by the estimate preparer for repairs to
the unreplaced portion of a partially replaced panel.
• I – Repair/Align Labor: This is judgment labor supplied by the estimate preparer.
• SB – Sublet: Labor dollars and/or hours entered by the estimate preparer for tasks that are
typically handled by a sublet repairer. Exception: The system automatically supplies R&I time
for the radiator, air conditioning condenser, and fuel tank.
• P – Visual Inspection: This code tells the repairer to inspect a part or system for possible
damage or required service. Price or labor amount is supplied by the estimate preparer.
• L – Refinish: Part descriptions and labor to refinish parts. Paint material cost is calculated
automatically based on total net refinish labor multiplied by paint and material rate (Rate
Code 5) as supplied by the estimate preparer. Audatex refinish labor is for new and
undamaged parts (for more detailed information, see Refinish sections).
• BR – Blend Refinish: Part description and labor to blend refinish parts. Blend refinish
is calculated at 50% of the Audatex refinish labor (for more detailed information, see
Refinish sections).
• TT – Two-Tone: Part description and labor to apply two-tone refinish to applicable parts (for
more detailed information, see Refinish sections).
• CG – Chipguard: Part description and labor to apply Chipguard refinish to applicable parts
(for more detailed information, see Refinish sections).
• N – Additional Operations: Labor for additional operations, which may be necessary, but
are not considered as included operations (e.g., aim headlamps or align front suspension,
etc.). This labor will appear in the estimate under Repair Hours Totals.
• RI – R&I (Remove & Install): An operation or group of operations that are required to
remove and install the part or assembly. Audatex time:
o includes normal adjustment and alignment for correct fit.
o does not include any duplicated effort.
The installation is for the originally attached part. This labor will appear in the estimate under
Replace Hours Totals.
• AA – Appearance Allowance: A specific dollar amount, determined by the estimator, paid
or credited to a vehicle owner in lieu of a part repair or replacement.
• RP – Related Prior Damage: An adjustment based on prior damage in the same area as
the current collision. This code indicates the estimate preparer’s judgment in either dollar or
labor amounts, which are automatically deducted from the estimate gross total.
• UP – Unrelated Prior Damage: The estimate may also be adjusted based upon prior
damage in a different area from the current collision. This code indicates that in the estimate
preparer’s judgment, damage exists from a prior incident which has no effect on the damage
in the current estimate. This may be accounted for either in monetary values or labor time.
The total UP amount will be printed separately from all other estimate totals. Overlap is
applied between the current estimate and the Unrelated Damage portion of the estimate.
• M Code – Manual Entry: This column allows the estimate preparer to enter:
o parts or operations not provided by Audatex
o labor operations at a specific Labor Rate Code
The estimate preparer can:
o input these entries manually or use the Standard Manual Entries provided by
Audatex (see Section 5-1). Standard Manual Entries provide the description and a
default rate code.
o override default rate codes to provide for local accepted practice. All other
information must be supplied by the estimate preparer.
The totals will be added to the gross estimate total.
• GDE – Guide Numbers: These numbers identify parts, assemblies, and/or operations.
• Description: The description name Audatex has given the part, assembly, or operation.
• MFG. PART NO. – Manufacturer’s Part Number: The manufacturer’s part number for OEM and
NAGS replacement parts or descriptions on all other operations (e.g., repair/align, sublet, etc.).
• Refinish: Can display a breakout of refinish considerations, which include:

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• Surface refinish after any overlap considerations
• Edge, Jamb, Underside considerations for replaced parts
• Two-stage setup
• Two-stage considerations
• Three-stage setup
• Three-stage considerations
• Price: Displays suggested list prices for OEM replacement parts, NAGS glass, system generated
Parts Exchange New (PXN), and system generated Parts Exchange Salvage (PXS), as well as
manually entered recycled, sublet or aftermarket prices.
• An asterisk (*) means the price has been manually entered.
• “INC” means the price is included in an assembly elsewhere in the estimate.
• ADJ% – Adjustment: Percentage entered for markup or discount on individual parts and operations.
• A plus sign [+] indicates part price markup.
• A minus sign [–] indicates part price discount.
• B% – Betterment: Percentage manually entered for betterment assessment.
• S – Supplement: Indicates the entry was entered or adjusted as a Supplement. Supplemental
information may be added as many times as needed. The estimate will note the entries for each
supplement by displaying a number next to the “S” (S1, S2, S3, etc.).
• Hours: The suggested labor after overlap and included operations are considered.
• An asterisk (*) means the hours have been manually entered.
• "INC" means the assigned labor value has been considered elsewhere in the estimate.
• R – Rate
• Labor rate used for each operation.
• FR ^ – Frame
• GL – Glass (optional feature)
• ME ^ – Mechanical/Electrical
• MR – Multiple Rates (optional feature)
• RF ^ – Refinish
• SM ^ – Sheet metal
• ST – Structural (optional feature)
• U1 - User Defined 1 (label may be customized (optional feature))
• U2 - User Defined 2 (label may be customized (optional feature))
• An asterisk (*) means the rate has been manually entered
^ Labor rate codes are provided and used to segment each type of work being performed. Several
factors go into each classification including technician skill level required, special tools required,
part function, and the physical attributes and/or location of the component being
repaired/replaced.
6. MC – Message Codes: These are special notes provided by Audatex regarding Estimate entries.
These notes will print after the damage entries for all products, except where noted.
# - Multiple message codes exist for one guide 01 - Call dealer for exact part number / price
number.
02 - Part number discontinued, call dealer for 03 - GSMP Part – Contact dealer for exact price
exact part number / price
04 - Price not yet available, call your local dealer 07 - Structural part as identified by I-CAR
10 - Includes time to clear entire panel 13 - Includes 0.6 hours first panel two-stage
allowance
14 - Includes 1.0 hours first panel three-stage 15 - Includes 0.4 hours first panel two-tone
allowance allowance

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46 - Printable alternate parts compare 49 - Unprinted alternate parts compare
50 - See previous estimate for supplier 60 - Alternate parts part prices include Labor
information
61 - Alternate parts glass part price includes 70 - Recycled/Salvage Audatex SPPL
Labor
71 - Recycled/Salvage 800# 80 - 3rd party betterment applied and included in
other changes
85 – Source in Parts Trader 90 – Task assigned a different labor rate
91 – All tasked changed to system assigned labor
rate
7. Final Calculations & Entries

• Gross Parts: Dollar total of new OEM replacement parts.
• Adjustments: Total dollar amount of all line item markups or discounts.
• Other Parts: Dollar total of non-OEM parts (e.g., recycled, economy, NAGS glass, etc.).
• Paint Material: Dollar amount for paint and related materials, calculated by multiplying dollar
value in Rate 5 by total net refinish labor in Rate 4.
• Shop Materials: Dollar amount for shop materials calculated by multiplying the dollar value in
rate 6 by total net sheet metal, mechanical/ electrical, and frame labor in rates 1, 2, and 3.
Note: This calculation applies only in Canada.
• Parts Total: Net total of all above items.
8. Labor Rate: Hourly dollar amount the estimate preparer assigned for each Labor Rate Code.
• Replace Hours: Total replace hours of each rate in the estimate.
• Repair Hours: Total hours of repair in the estimate.
• Labor Total: Calculated by adding the total dollars of labor rates 1 – 4.
• Sublet Repairs (not shown): Total amount of all prices entered as sublet operations.
9. Gross Total: Equals the sum total of the Parts, Labor, Sublet Repairs, Storage, Towing, and Tax.
10. Less: Deductible: Insurance deductible amount entered by estimate preparer.
11. Less: Betterment: Dollar total of all percentage entries in the betterment (B%) field.
• Betterment is always applied to the part price.
• Betterment may also be applied to the labor and paint materials (if applicable) at the
user’s option.
Note: For Canadian users, shop materials may also have Betterment applied.
• Less Other: User-entered dollar amount that is deducted from the Gross Total of
the estimate.
12. Net Total: The net estimate total after any Betterment, Deductible, Appearance Allowance, Less
Other, and/or Related Prior amounts when applicable
• Parts Exchange New (PXN) (not shown): Audatex’s parts locator is an optional feature that
provides information on alternative replacement parts. When using PXN, you specify:
• Lowest price, average price, or highest price options
• Selection of preferred suppliers
• Geocode (zip code) of the location to which parts would be delivered
• Threshold savings (optional)
• Vehicle year to exclude (optional)
13. Parts Exchange Audit Trail
• PXN: Information from the current estimate or supplement.
• CUM-PXN: Information from the current estimate or supplement, it also includes any
previous estimates or supplements.
• Audit Trail: The PXN Audit Line has been expanded to include the:

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o Geocode (zip code)
o Search Area name
o Results count for the current estimate (shown next to letters PXN)
o Cumulative counts for the claim set (shown next to letters CUM)
• The PXN and CUM audit line numbers have the same meaning. Note:
o The PXN counts are for the current estimate only
o The CUM counts include all estimates, including any supplements
Example: A / B / C / D / E / F B / C/ D/ E/ F
Alternate Parts - PXN Y / 01 / 01 / 00 / 00 / 00 CUM 01 / 01 / 00 / 00 / 00 Zip Code:
94583 California
• A: displays;
o “Y” if PXN is active
o “N” if PXN is not active (appears only after PXN)
o “C” if PXN is not applicable (e.g., current year excluded, or
generic est.)
• B: shows the total number of PXN “applicable parts” found, based on the
suppliers you have selected in setup
• C: shows the actual number of PXN parts used
• D: shows the number of PXN parts that were selected for the claim but were
not cost effective
• E: shows the number of PXN parts found but not used within claim
• F: shows the number of PXN parts not used that were cost effective
• Parts Exchange Salvage (PXS): Shows recycled parts or assemblies that have been inserted
based on information provided by the Audatex system.
• Vehicle Identification: Section contains the make, model, engine, and vehicle option descriptions.
• Options: In the selection of PXS parts, Audatex considers vehicle options as entered by the
estimate preparer. Check vehicle to verify options (including engine size) before ordering any
part or assembly listed in the PXS Recycled Parts Locate Report.
• EU
• Identifies a recycled part or assembly in the estimate and directs the reader to the Recycled
Parts Locate Report (see Section 2-6). The price shown:
• is assumed to be for a complete and undamaged part or assembly
• includes any applicable markup
• is assumed to include freight.

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When the Labor Rate Breakout feature is enabled, changes to included operations appears on the
Estimate Report under the replace operation description and MR* or MR^ displays under R
column depending on display options.

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The new labor rates show in the Rates® column and Totals section on the Estimate.

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Section 2-3 The Audatex Labor Report
Audatex Labor Report
Shows the operations that may be performed for each panel on the estimate. This report includes:
• the guide number where any overlap has been considered
• the full labor of the panel before overlap consideration
• all operations that may be applicable for a specific estimate
The Labor Report is specific for each vehicle and provides a breakdown of included operations. This
report is viewable on screen or printable for any estimate.

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4 5 6 7 8 9

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Section 2-3 The Audatex Labor Report Database Reference Manual
10

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1. Operation Types: A detailed definition of each Operation Type used on the estimate.
• Base: Labor unique to the referenced part.
• Overlap: is defined as any operation common to the replacement of two or more parts.
 Audatex will only include the labor for an operation once.
Overlap is the safeguard built in to the software to prevent duplicate labor allowances.
• Override : A manually entered value.
• Overhaul: Operation that includes disassembly and reassembly of a part to allow for
replacement or repair.
• R&I (Remove and Install): An operation or group of operations that are required to remove
and install the part or assembly. Audatex time:
 includes normal adjustment and alignment for correct fit.
 does not include any duplicated effort.
The installation is for the originally attached part.
• Replace (Remove and Replace): Is an operation or group of operations that are required to
remove the damaged part and replace with the new OEM or new alternative part. The
Remove and Replace (R&R) time:
 includes normal adjustment and alignment for correct fit.
 does not include any duplicated effort.
Replace includes any operations over and above the R&I operations.
• Remove: Value assigned to the removal of old stripe or decal.
2. Vehicle Identification / Options: Includes the make, model, engine code, and complete option
descriptions for the vehicle.
3. OP GDE Description: Section displays the Operation Code, Guide Number, and Part Description of
the part undergoing the operations shown.
4. Indented Operations: Indented text indicates inclusion in the operation directly above (e.g., Back
Glass R&I includes labor to R&I the UPR and LWR BK GLS MLDGS).
5. Full Value: All labor for any specific operation before overlap consideration.
6. Elim.: Labor value for an operation already considered in another guide number. A zero (0.0)
indicates that no labor has been considered elsewhere on the estimate.
7. Net Value: Total labor hours for a particular operation.
8. R (Rate): The labor rate code for the referenced part. It prints at the end of the list of operations for
each part.
9. Elimination: The guide number in which an operation was considered for elimination.
• Parts: This item is a component of a part assembly already included in the estimate.
• Labor: Labor required to perform this particular operation is included in another entry listed
in the estimate.
10. Totals: The totals of each column on the labor report.
• Full Value: The total labor hours for the panel before overlap consideration.
• Elim.: The amount of overlap considered in the specific estimate.
• Net Value: The total labor for those operations entered.

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Section 2-4 The Supplement Reconciliation Report
Supplement Reconciliation Report
• Allows the estimate preparer to easily identify any changes made through the
supplement process.
• Is generated for each supplement.
• Reflects the changes made during that specific supplement.

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Section 2-4 The Supplement Reconciliation Report
1. Estimate Identification: Section displays the vehicle owner’s name, appraiser’s name, and vehicle
description.
2. Deleted Lines: Displays any lines removed from the estimate. Included on the report are the guide
number, description, operation, price, adjustments, betterment, net labor, and rate.
3. Added Lines: Displays any lines added to the estimate. Included are the guide number, description,
operation, supplement number (e.g., S1, S2, S3, etc.), price, adjustments, betterment, net labor, and
rate.
4. Changed Lines: Displays changes made either manually or automatically by adding, changing, or
deleting damage entries. The code SY indicates an automatic or system change.
5. Calculation Changes / Gross Parts: Displays the total OEM parts from original estimate, the parts
added or deleted during the supplement, and the total difference either added to [+] or subtracted
from [-] estimate.
o Other Parts - Displays:
 the total non-OEM parts from the original estimate
 the parts added or deleted during the supplement
 the total difference either added to [+] or subtracted from [-] the estimate
o Paint Material - Displays:
 the original hourly rate
 the original dollar amount
 any changes to either the hourly rate or dollar amount
o Line Item Adjustment - Displays:
 the original discount or markup
 any changes made to these line items
o Tax on Parts / Materials - Displays:
 the tax rate
 the total tax applied to parts in the original estimate
 the tax rate and total tax applied to parts in the supplement
Note: If materials tax is activated, the totals will also include
material tax.
o Rate Codes - Displays:
 the rate codes applicable in the estimate with their original hourly rate and total value
 the changes in the hourly rate and total value
6. Net Total: Displays the total difference between the original estimate to the supplement(s). A plus
sign [+] indicates an increase; a minus sign [-] indicates a decrease.
7. Summary: Displays:
 Net total
 Date
 Time
 Appraiser
Displays the original estimate and any supplements. Data displayed is based on the
current supplement vs. the prior estimate, which could be another supplement (e.g., S1,
S2, S3 etc.).

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Section 2-5 The Parts Exchange New (PXN) Report
Parts Exchange New (PXN) Locate Report
Parts Exchange Locate Report appears directly after the Audatex Estimate. It lists in detail alternate parts
that have been inserted.

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1
2
3
4 5 6

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1. Guide No. / Line No.: Guide Numbers and Part descriptions for EP parts in the Estimate.
2. Supplier Part Number: The part supplier provides this information to Audatex.
3. Carat Symbol (>): The parts denoted with this symbol are available from the supplier at or below
the price shown in the Estimate.
4. SPL CDE (Supplier Code): This code identifies the supplier in the Supplier Information section
of the Report.
5. CLS (Classification Code):
 C = CAPA part (part is certified by the Certified Automotive Parts Association)
 M = Remanufactured part (an OEM part that has been rebuilt with new parts)
 R = Reconditioned part (an OEM part brought back to “like new” condition)
 S = OEM surplus part
6. SRC (Source Code):
 1 = Non-original equipment manufacturer part
 3 = Original equipment manufacturer (OEM) part
7. Supplier Information: Section contains supplier code, company name, IDs, addresses,
comments, and telephone numbers.

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Section 2-6 The Parts Exchange Salvage (PXS) Report
Recycled Parts Locate Report – Parts Exchange Salvage (PXS)
• Provides detailed information on locally listed recycled part items.
• Identifies the recyclers that list each item.
1 2

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Section 2-6 The Parts Exchange Salvage (PXS) Report
1. Description, Supplier, Stock Number, Year: The first line describes the part.
o In the Supplier ID column, the number identifies the recycler that lists the part.
o In the Stock NUM/YR column:
 the upper figure shows the unique identifier assigned by the recycler to the
source vehicle. When ordering the part, please use this number.
 the lower figure identifies the year of the vehicle from which the part came.
2. VIN, Cleanup, MFG/Division: If the recycler has the vehicle’s identification number on file for
this part, the line below the part description displays a “Y” and the “cleanup” hours suggested by
the recycler. The estimate price (per Cost Comparison Report) assumes that the part is complete
and undamaged.*
3. Distributor List / Supplier Information: This area contains names, addresses, and phone
numbers of the recyclers listing PXS available part(s).
Note: This is an optional feature. It will appear on the report only if the company preparing the
estimate has selected this feature.

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Section 3-1 Parts in the Audatex System
Parts and Pricing
Parts in the Audatex System
Parts in the Audatex system are entered into the Audatex database by our experienced parts
development staff. They use the information supplied to Audatex by vehicle manufacturers, physically
examine vehicles, research available options, engines, style editions; and contact dealerships to ensure
all information is current, correct, and complete.
The Audatex product undergoes several Quality Assurance steps to ensure estimate preparers receive
the most accurate information available at the time of development.
Manufacturers Assemblies in the Audatex System
The Audatex system will not allow an estimate to include duplicate parts when the manufacturer supplies
an assembly. This procedure will allow the estimate preparer to receive only the selected assembly or
only the component part(s). If any component parts are selected, in addition to the assembly, they will
appear with a message code on the estimate, but component part prices and labor times will not be
included.
Audatex indicates assemblies and component parts as shown below:
The system identifies:

• major assemblies with code A/a
• component parts with code C/c
If the estimate preparer selects both an assembly (A) and a component part (C) of the assembly, the
following message will appear:
If ‘No’ is selected, the estimate will appear as shown below:

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Section 3-1 Parts in the Audatex System
Example: Vehicle: 2005 CHEVROLET SILVERADO K15 HD LT 4 DR CREW CAB 8CYL
GASOLINE 6.0
OP GDE MC DESCRIPTION MFG.PART NO. PRICE AJ% HOURS R
B%
E 0041 01 HEADLAMP ASSY, LT 15136536 GM 288.81 0.5 1
HALOG PART
E 0041 01 HEADLAMP ASSY, RT 15136537 GM 288.81 0.5 1
HALOG PART
1021 PIVOT, HEADLAMP LT REPLACE OEM INC 1
1022 PIVOT, HEADLAMP RT REPLACE OEM INC 1
0167 BULB, HALOGEN LT REPLACE OEM INC 1
HEADLA
0168 BULB, HALOGEN RT REPLACE OEM INC 1
HEADLA
0199 BULB, HALOGEN LT REPLACE OEM INC 1
HEADLA
0200 BULB, HALOGEN RT REPLACE OEM INC 1
HEADLA
0101 ADJUSTER, HEADLAMP LT REPLACE OEM INC 1
0102 ADJUSTER, HEADLAMP RT REPLACE OEM INC 1
0030 ADJUSTER, HEADLAMP LT REPLACE OEM INC 1
0031 ADJUSTER, HEADLAMP RT REPLACE OEM INC 1
This feature of the Audatex system provides the estimate preparer with a more accurate estimate by
preventing duplicate selection of parts.
Parts Exclusions
Within the Audatex system, certain parts are not available, such as:
• shop materials (Canada only)
• some miscellaneous parts (e.g., adhesives, etc.)
• seam sealant (other than automotive metal restoration compounds and
corrosion-resistant materials)
• some dealer installed accessories or aftermarket accessories
• resistors and some electrical components and/or wiring
Some fasteners may or may not be suitable for reuse. Some may be designated for one-time use only.
It should be agreed which fasteners may require replacement even though they may not appear to
be damaged.
Receiving the Correct Option Conditioned Part
Another feature of the Audatex system is the correct part and labor selection. Audatex ensures the
correct part number and labor are inserted into the estimate. An exact match determines the correct part
number by comparing year, style model, engine, and options entered for the damaged vehicle with those
offered by the manufacturer.
Example: 2003 ½ Ton Standard and Extended Cab Damaged Left Bedside Panel (Outer)
Style Model Option * Part Number Price
Flareside w/o Supercharged - F65Z8327841AT 653.72

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“ A F65Z8327841BT 703.50
“ B F65Z8327841AT 653.72
“ C F65Z8327841AT 653.72
“ A, B F65Z8327841BT 703.50
“ A, C F65Z8327841BT 703.50
“ B, C F65Z8327841AT 653.72
“ A, B, C F65Z8327841BT 703.50
Flareside with Supercharged XL3Z8327841BA 765.90
Styleside Short Bed - F75Z9927841BA 775.13
“ A F75Z9927841DA 670.80
“ B F75Z9927841BA 775.13
“ A, B F75Z9927841DA 670.80
Styleside Long Bed - F65Z9927841GM 775.13
“ A F75Z9927841CB 1009.30
“ B F65Z9927841GM 775.13
“ A, B F75Z9927841CB 1009.30
* - = No Option A = Wheel Flares B = Rear Step Bumper C = Side Deflectors
This table illustrates the wide variety of part numbers that may be provided by a manufacturer. If more
style models, years, engines, or options were available, these would also exist in the Audatex system.
• Audatex searches this information until the correct match is located
• Audatex displays the result in the estimate
Section 3-1 Pricing in the Audatex System
Part Numbers: On Audatex estimates, the part numbers and prices shown reflect the most current
manufacturers’ information available. Information such as suggested retail price, part number
supersession, and part discontinuance is updated in the Audatex database by manufacturer-supplied
media in accordance with the manufacturer effective date.
Effective Dates: Effective dates vary by manufacturer. Several manufacturers follow a monthly schedule
with prices effective on the first of each month. Manufacturers may:
• have special price changes which do not follow their normal schedule
• not meet their regularly scheduled effective date
Audatex recommends that you check with a local dealer to confirm actual effective dates.
Price Updates: Price updates can have a significant impact on estimates. If an estimate is held for any
length of time before the parts are ordered, a price update may have occurred in the interim. If current
prices are required, the estimate may be updated with the response “N” to original prices.
Dynamic Part Pricing: Audatex Estimating features a service that automatically retrieves real time OEM
pricing from the manufacturers. This feature may not be available for all manufacturers and/or users.
Electronic Price Updates: This Audatex feature allows you to download the most current OEM part
price information directly from Audatex several times throughout the month. This process will capture any
special price changes outside of the manufacturer’s normal schedule, as well as any late information that
may have been received after the creation of our monthly product.
Core Charges: Core charges may be required when purchasing some types of parts. The pricing
provided by Audatex does not include any core charges (e.g. OEM, PXN, PXS, remanufactured bumpers,
wheels, etc). When necessary the need for core charges should be understood by all parties involved.

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Shipping and Freight Charges: These fees are not included with the prices reflected in Audatex
Estimating.
Manufacturer Messages on Estimates: If a pricing issue arises with a specific manufacturer, a
message will appear on your estimate suggesting that you verify prices with a local dealer. This message
will also appear when selecting parts with a mid-year change in part numbers, or Order-by-Color, that are
not attributable to available options, engines, or style models. (See, Message Codes).

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Section 4-1 Labor Overview
Labor
Introduction
Labor supplied in an Audatex estimate is intended for use as a guide for collision repair. Labor allotments
suggested by Audatex estimates are for replacement of new and undamaged parts. Additional
allowances are provided for optional equipment supplied by the vehicle manufacturer by selecting the
appropriate options and parts. Because each vehicle’s collision damage is unique, automation cannot
cover every situation. The flexibility of the Audatex system, coupled with the estimate preparer’s
knowledge and expertise, provides for adjustment of any estimate to meet the needs presented by each
collision situation.
How Labor is Determined
Audatex’s labor is developed through an in-depth process that establishes incremental values for each
connection point that must be accessed to replace a given part. These incremental labor values are
determined in several ways that include:
• Review of manufacturer service manuals and engineering drawings to define the
necessary operations
• Independent time and motion studies conducted in repair and research facilities
• Analysis of Audatex historical information, in which like operations are reviewed in existing
vehicles for use in new vehicles of similar construction
• Review of technical bulletins from:
o independent sources
o original equipment manufacturers
o paint manufacturers
o research groups
• Requests from repairers and estimate preparers to review established labor and procedures
(Request for Review)
• Extensive experience of the Audatex technical staff in collision repair
• Continuous training in the latest repair techniques including I-CAR training
Labor times are provided in increments of .1 hours, or 6 minutes. Any operation taking less than 6
minutes will not receive a system generated labor time.
Automatic Overlap
Overlap is defined as any operation common to the replacement of two or more parts. Overlap values are
automatically considered to avoid the calculation of duplicate labor.
Example - Replace Quarter Panel and Rear Body Panel:
QUARTER PANEL; LABOR 16.3 REAR BODY PANEL; LABOR 6.3
Carpet/insulation rollback (in trunk) 0.3 Carpet/insulation rollback (in trunk) 0.3
Rear bumper R&I 0.5 Rear bumper R&I 0.5
Rear bumper cover R&I 0.8 Rear bumper cover R&I 0.8
Detach and weld right quarter panel 0.5 Detach and weld right quarter panel 0.5
from rear body from rear body
Right taillamp assembly R&I 0.3 Right taillamp assembly R&I 0.3
Right sill plate R&I 0.2 Detach and weld left quarter panel from 0.5
rear body
Back glass R&I 2.1 Left taillamp assembly R&I 0.3
Right body Weatherstrip pullback *0.3 Left license lamp R&I 0.1

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Section 4-1 Labor Overview Database Reference Manual
Raise and support 0.2 Right license lamp R&I 0.1
Package tray trim R&I 0.2 Detach and weld rear body from rear cross 1.0
member
Right rear wheel R&I 0.1 Transfer of miscellaneous brackets and 0.4
braces
Rear seat R&I 0.2 Detach and weld rear body from floor pan 0.8
Detach and weld roof from quarter panel 1.6 Rear body Weatherstrip pullback *0.2
Right quarter glass R&I 1.0 Wiring pullback for access *0.2
Right quarter trim R&I 0.4 Seam sealing
Right lower quarter trim R&I 0.2
Fuel door R&I 0.3
Seam sealing *0.4
Disconnect/connect fuel filler neck from 0.2
fuel filler pocket
Right door striker R&I 0.2
Detach and weld right quarter panel from 4.6
inner panels
Detach and weld right quarter panel from 1.2
rocker panel
Wiring pullback for access *0.5
*Seam sealing, weatherstrip pullback, and wiring pullback are for the specific panel only; no overlap is or
should be considered.
The following operations are required in the replacement of both of these panels:
Carpet/insulation rollback (in trunk) 0.3 hour
Rear bumper R&I 0.5 hour
Rear bumper cover R&I 0.8 hour
Detach and weld right quarter panel from rear body 0.5 hour
Right taillamp assembly R&I 0.3 hour
The labor to detach and weld the right quarter panel from the rear body panel and the right taillamp
assembly R&I will be:
• included in the labor for the quarter panel
• deducted from the labor for the rear body panel.
The labor for the carpet / insulation rollback in the trunk area, the rear bumpers cover R&I, and the rear
bumper R&I will be:
• included in the labor for the rear body panel
• deducted from the labor for the quarter panel.
On an estimate for these two panels, the labor shown would be:
• Quarter Panel Replace 14.7 hours
• Rear Body Replace 5.5 hours
The above operations are performed only once. Therefore, the Audatex system will include the labor for
an operation only one time.
There are two methods of overlap deduction. They are:

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• Guide Number Order: This method will include an operation on the lowest guide number first
and then not count it on any higher guide number.
• Internal Labor Coding: In this method, labor operations are internally coded within the Audatex
system. Related groups of operations that are collectively required to perform one specific
operation are internally coded to allow the Audatex estimate to include commonly performed
operations. When this type of coding is done and the main operation has been included in the
estimate, the subordinate operations will generally be accounted for in that main operation. If the
main operation is not selected, the subordinate operations will be accounted for by the guide
number order method.
Inner panel labor is with outer welded panel removed. The labor on the estimate for these parts is after
applicable overlap is deducted.
Audatex vehicle files released after April 1992 include labor to remove outer panels for the following inner
panel areas:
Radiator support Inner bodyside

Inner fender Rear side rail
Front side rail Inner rear body panel
Inner rocker Rear floor pan
Inner quarter

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Labor Rate Breakout
Audatex Estimating now supports the allocation of two or more labor rates for a single damage
entry, such that the labor calculation reflects the type of repair work completed.
For the labor rate breakout feature, there will be two display options available in the Included
Operations dialog window:
• Default part record labor rate in the drop-down list.

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• Default part record labor rate in the drop-down list and the system assigned labor rate
found in the vehicle data.
The MR (Multiple Rates) code will display when the labor task rate is changed. There will be an
asterisk (*) or chevron (^) depending on these rules:

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Display Action Result

Option
1 Override the labor rate on the task MR*
2 Override the labor rate on the task and it matches the system- MR^
assigned labor rate
2 Override the labor rate on the task and it does not match the MR*
system assigned labor rate

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Section 4-2 Labor Exclusions
Labor Exclusions
Because each vehicle’s collision damage is unique, labor to perform some of the following operations
may vary. In other cases, the operation is performed less than 80% of the time and may or may not be
required due to the collision damage. To address these situations, Audatex provides:
• ‘Standard Manual Entries’ that are entered by the estimate preparer (for a complete listing,
see Section 5-1).
• ‘Additional Labor’ operations which are Audatex pre-stored labor for many of these operations.
When the operation has a ‘Standard Manual Entry’ or an ‘Additional Labor’ operation available, a note will
appear next to the appropriate exclusion.
• Additional labor for removal of parts that have been impeded by crash damage (access labor).
(Standard Manual Entry M62 is available).
• Adhesive curing times.
• OEM aesthetic appearance matching of sealants, sound deadening or bonding materials
• Alignment of front or rear suspension (‘Additional Labor’).
• Alignment of parts adjacent to parts being replaced.
• Application of lubricant or similar material.
• Bleeding of brake, cooling, or hydraulic systems (‘Additional Labor’ for brake bleeding).
• Body Materials are not included in Audatex labor values.
• Calibration of Advanced Driver Assistance Systems (ADAS) components.*
*Excludes Tesla models through November 2017
• Complete R&I of brake line, transmission line, or fuel line.

• Cutting and splicing of lamp wiring.
• Detailing.
• Disabling and enabling of Hybrid Vehicle components (i.e. high voltage systems, battery packs,
and power cables).
• Diagnosis and testing of electronic components or systems (e.g., airbags).
• Disassembly of recycled parts and assemblies.
• Disconnect and reconnect of un-deployed airbag.
• Disconnect / reconnect computer modules for welding purposes.
• Drain, refill and/or top off engine oil.
• Drain, Refull and/or Topoff Windshield Washer Fluid.
• Drain or refill fuel tank.
• Drain, refill and/or top off transmission fluid.
• Evacuate and recharge air conditioning system (‘Additional Labor’).
• Filling and finishing of unneeded holes.
• Glass or other collision debris cleanup (Standard Manual Entry M69 is available).
• Hazardous waste removal (Standard Manual Entry M60 is available).
• Labor for drilling necessary to attach parts (e.g., ornamentation, antennas, etc.). (Standard
Manual Entry M61 is available).
• Lock cylinder coding (Standard Manual Entry M73 is available).
• Manual or electronic aiming of headlamps (‘Additional Labor’).
• Pre and/or Post Repair Diagnostic Scans*
*Excludes Tesla models through November 2017
• Recover, evacuate and recharge air conditioning system (‘Additional Labor’).

• Refinish Materials are not included in Audatex refinish labor values.
• Removal of bed liner materials on repaired panels.
• Removal of bed liner materials on replaced panels for access to welded areas.
• Removal of panel bonding adhesive material.
• R&I of audio and video components and optional computers.
• R&I of Injected / Structural foam.

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• R&I of non-standard equipment not identified as options.
• R&I of wiring harness, fuse box, and relay box.
• R&I or masking of mouldings and ornamentation (e.g., nameplates, emblems, ornaments, tape,
etc.). For exceptions, see specific sections.
Note: R&I labor for mouldings and ornamentation can be obtained by selecting R&I or by
selecting replacement of the part and overriding the pre-stored part price to zero.
• Refrigerant recovery (‘Additional Labor’).
• Removal of debris, grease, corrosion, protective coatings, or other materials impeding
replacement, R&I, or refinishing of parts.
• Removal of moulding(s), decal(s), tape, or overlay adhesive.
• Removal of part number labels.
• Removal of protective coatings from replacement parts.
• Repair, fitting, or modification of new replacement parts (unless part is being sectioned).
• Repair, fitting, trimming, or modification of recycled parts.
• Replace labor does not include additional labor to repair the replaced panel and or adjacent
panels which may become distorted, burned or damaged by welding, drilling, grinding
and straightening.
• Reset of electronic components (e.g., airbags, active headrests, computers, modules, clock,
radio, tire pressure monitors, adaptive cruise control, etc.). (Standard Manual Entry M67 is
available).
• Restoration of corrosion-protective coatings (e.g., galvanizing, zinc coatings, E-coat ‘equivalent,’
and other like materials). (Standard Manual Entry M14 is available). For more detailed
information, see Refinish section.
• Setup of a vehicle on a frame machine, dedicated bench, or other measuring / straightening
devices. Pulling time is not included (Standard Manual Entry M31 is available).
• Setup of welding equipment, welding materials and/or test welding.
• Steam cleaning of or rust removal from fuel tanks.
• Test drive to relearn system.
• Transfer of attached items from original parts to recycled parts.
• Wheel balancing (Standard Manual Entries M22 through M25 are available).

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Section 4-3 Replacement & Recycled Operations
Replacement and Recycled Operations
Air Bag Information ..................................................................................................................................... 47
Air Bag Cautions ......................................................................................................................................... 47
Bumper R&I and Bumper Recycled ............................................................................................................ 48
Bumper Overhaul ........................................................................................................................................ 49
Valance Replacement ................................................................................................................................. 50
Front End Cover R&I ................................................................................................................................... 50
Front End Cover .......................................................................................................................................... 51
Replacement and Recycled ........................................................................................................................ 51
Front End Panel Replacement and Recycled ............................................................................................ 52
Frame .......................................................................................................................................................... 52
Radiator Replacement and Recycled ......................................................................................................... 54
Radiator Support Panel Replacement and Recycled ................................................................................. 55
Hood ............................................................................................................................................................ 56
Fender ......................................................................................................................................................... 57
Fender R&I .................................................................................................................................................. 58
Inner Fender Panel ..................................................................................................................................... 59
Welded with Side Rail Replacement ........................................................................................................... 59
Inner Fender Panel ..................................................................................................................................... 60
without Side Rail Replacement ................................................................................................................... 60
Front Side Rails Replacement .................................................................................................................... 62
Rear Side Rails Replacement and Recycled .............................................................................................. 63
Suspension Assembly R&I .......................................................................................................................... 64
Front Suspension Overhaul ........................................................................................................................ 64
Engine Assembly R&I and Recycled R&I .................................................................................................. 65
Transmission / Transaxle R&I and Recycled R&I ....................................................................................... 66
Engine / Cradle / Suspension / Steering R&I .............................................................................................. 67
Rear Suspension Overhaul ......................................................................................................................... 67
Engine and Transmission/ Transaxle Assembly R&I and Recycled R&I .................................................... 68
Front Wheel / Rear Wheel / Four Wheel Alignment .................................................................................... 69
Windshield and Back Glass Replacement and Recycled ........................................................................... 70
Instrument Panel ......................................................................................................................................... 71
Hinge Pillar / Front Bodyside Replacement ................................................................................................ 73
Outer Rocker Panel Replacement .............................................................................................................. 74
Center Pillar Replacement .......................................................................................................................... 76
Rocker Panel and Center Pillar Replacement and Recycled ..................................................................... 77
Uni-Side Replacement ................................................................................................................................ 79
Door Outer Repair Panel Replacement ...................................................................................................... 81
Door Shell Replacement and Recycled ...................................................................................................... 82
Roof Replacement ...................................................................................................................................... 84
Quarter Panel Replacement and Recycled................................................................................................. 86
Partial Quarter Panel ................................................................................................................................... 88
SUV / Van Bodyside Panel ......................................................................................................................... 90
Truck Bedside Panel ................................................................................................................................... 92
Cab Side Panel ........................................................................................................................................... 93
Cab Assembly ............................................................................................................................................. 94

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Lower Rear Body Panel .............................................................................................................................. 96
Rear Floor Pan ............................................................................................................................................ 98
Deck Lid ...................................................................................................................................................... 99
Tailgate / Hatchback ................................................................................................................................. 100
Replacement and Recycled ...................................................................................................................... 100
Front Body Recycled Section .................................................................................................................... 101
Frame Vehicles ......................................................................................................................................... 101
Bolt-on Inner / Outer Sheet Metal ............................................................................................................. 101
3/4 Front Body Recycled Section .............................................................................................................. 102
Frame Vehicles ......................................................................................................................................... 102
Bolt-on Inner / Outer Sheet Metal ............................................................................................................. 102
Front Body Outer ....................................................................................................................................... 103
Recycled Section ...................................................................................................................................... 103
Unibody Vehicles ...................................................................................................................................... 103
Bolt-on Outer Sheet Metal Only ................................................................................................................ 103
All Generations .......................................................................................................................................... 104
Bolt-on Outer Sheet Metal Only ................................................................................................................ 104
Front Body Complete ................................................................................................................................ 105
Unibody Vehicles ...................................................................................................................................... 105
Inner Structure .......................................................................................................................................... 105
Front Body Complete Recycled ................................................................................................................ 107
Section Second Generation ...................................................................................................................... 107
Unibody / Frame Vehicles ......................................................................................................................... 107
Inner Structure Second Generation .......................................................................................................... 107
3/4 Front Unitized ...................................................................................................................................... 109
Front Inner Complete ................................................................................................................................ 111
Front Inner / Outer Section........................................................................................................................ 111
Unibody / Frame Vehicles, and Inner Structure Second Generation Trucks ............................................ 111
3/4 Front Inner Complete .......................................................................................................................... 113
Inner Structure Unibody Vehicles ............................................................................................................. 115
Front Body Recycled Section .................................................................................................................... 117
Left / Right ................................................................................................................................................. 117
Inner Structure Unibody Vehicles ............................................................................................................. 117
Quarter Panel Assembly ........................................................................................................................... 118
SUV / Van Bodyside Panel Assembly....................................................................................................... 120
Rear Body Recycled Section .................................................................................................................... 123
Rear Body with Roof Recycled Section .................................................................................................... 125
3/4 Rear Body ........................................................................................................................................... 127
Mouldings / Nameplates ............................................................................................................................ 129

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OEM Stripes, Overlays, Decals and Tape ................................................................................................ 129
Air Bag Information

The Air Bag charts are developed in cooperation with I-CAR, the Inter-Industry Conference on Auto
Collision Repair. The contents are based on the information available at the time of publication. To ensure
the most recent information is used, always refer to the vehicle manufacturer's technical information
before working with airbags and other passive restraint systems
Air Bag Cautions
Handle deployed front Air Bags with care.
Front airbags have two initiators (squibs) in the airbag. Both inflators may or may not be deployed. This
could leave live pyrotechnic material within the inflators.
Do not dispose of these airbags unless you are certain of complete deployment.
Replaced SRS Control Modules
Following installation, some modules require that a separate programming procedure be carried out. For
instructions, refer to the OEM specific module removal and installation procedures.
Replacement and Recycled Operations
The following is a general overview of operations included in Audatex’s labor allowances. Each part or
operation shows which specific operations are included, as well as those that are not included.
Operations listed in the “Not Included” column may or may not need to be performed. To make that
determination, an assessment needs to be made at the time of inspection. Review the completed
estimate to see the estimate preparers considerations and allowances for the specific vehicle repair. It is
the ultimate responsibility of the estimate preparer to ensure estimate compliance, and that all necessary
operations needed are included in the estimate.
All operations and labor allowances in the Audatex system are for like, kind, and quality panels, including
new and undamaged OEM panels. Refer to the Audatex Labor Report for operations specific to the
vehicle being repaired.
Remove and Install (R&I)
R&I is an operation or group of operations that are required to remove and install the part or assembly.
Audatex time:
• includes normal adjustment and alignment for correct fit.
• does not include any duplicated effort such as test fitting.
The installation is for the originally attached part.
Remove, Remove and Install (R, R& I)
R, R&I is an operation or group of operations that are required to remove the component part from the
vehicle, remove the part from a recycled assembly being installed, and re-installing the necessary
component part from the vehicle. Audatex time:
• Includes time to remove the component part from the vehicle, remove the part from a recycled
assembly being installed and re-installing the necessary component part from the vehicle (e.g.
trim panel, lock cylinder, etc.)
• Includes normal adjustment and alignment for correct fit.
The installation is for the part originally attached to the vehicle.
Audatex’s definition of Remove and Replace (R&R)
Is an operation or group of operations that are required to remove the damaged part and replace with a
new OEM or new alternative part. Audatex time:

AE375DBRM-0119
• includes normal adjustment and alignment for correct fit.
• does not include any duplicated effort such as test fitting.
Replace includes any operations over and above the R&I operations.
Replacement and Recycled Operations Overview
Audatex labor allowances include time to fabricate sleeves when they can be made from existing parts. If
the sleeve needs to be fabricated from raw stock, the time to fabricate the sleeve is not included.
Sandwiched panel replacement includes time to separate the panels by drilling out the spot welds and
sliding the replacement panel in between, rewelding and smoothing welds if necessary. Any sheetmetal
damage occurring during the separation of sandwhiched panels is not included in Audatex
provided labor values and would be a manual consideration.
A required labor operation that is not listed as either “Included” or “Not Included” is usually not included in
Audatex labor times. This applies to the content of the DBRM and the specific operations listed for each
vehicle through the Labor Report.
Asterisks on an estimate are used to denote user entered values. They do not imply that the operation
noted is not a necessary procedure.
Manual entries on an estimate do not imply that the part/operation entered is not a necessary procedure.
Full Panel Replacement
Audatex labor is for replacement at factory seams when possible. Many vehicles now have panels that
may not be replaced at roof seams because of overlapping panels. If a quarter panel is designed in this
manner and a “Partial” repair time is not shown, the Audatex time represents replacement of the panel at
the most practical area – usually in the window openings below the roof seam. This method is considered
a full panel replacement.
Partial Panel Replacement (Sectioning)
Partial Panel Replacement is the replacement of a portion of a welded OEM panel at either a factory
seam or using a viable sectioning procedure.
Always consult current OEM service information before starting a partial body repair. Any lines appearing
in Audatex graphics are intended only to designate the general area of the cut, and show that a partial
replacement may be a valid repair option available for selection. Cut locations should only be determined
through the use of OEM service information, I-CAR Training and/or personal experience of the repairer.
Stamped lines or laser weld lines appearing on a part should also not be construed as cut lines for a
partial repair procedure unless verified by the OEM.
The following list of Included/Not Included labor operations are a guide that illustrates Audatex’s
labor methodology. Please be advised each vehicle is unique in nature and certain operations
may differ based on the OEM repair procedures.
Bumper R&I and Bumper Recycled

Recycled panel replacement may or may not be recommended by the vehicle manufacturer.
New Part Replacement

Recycled Part
(OEM and non-OEM Operations
Replacement Operations
new parts) Operations

AE375DBRM-0119
Included Not Included Included Not Included
Operations Operations Operations Operations
  Front lamps R&I (when required)
  Parklamps R&I (when required)
  Grille assembly R&I (when required)
  Valance panel R&I (when required)
  Remove assembly from frame or energy absorber
  Reinstall assembly
Reasonable adjustment and alignment (as defined
 by the manufacturer using conventional fasteners
and/or hardware)
  License plate bracket R&I
  Trimming, repair, or modification of part

R&I of mouldings, emblems, nameplates
  and ornaments
R&I of non-standard equipment not identified
  as options
Disassembly, cleaning, and reassembly
n/a n/a  of assemblies
Bumper Overhaul
Special Note: Included and not included operations will vary based on vehicle model options selected.
Included Not Included

Operations
Operations Operations
 Assembly R&I
 Parklamps R&I (when required)
 Bumper reinforcement R&I (when required)
 Valance panel R&I (when required)
 Mouldings R&I
 License plate bracket R&I (rear bumper)
 License plate R&I (rear bumper)

Reasonable alignment to vehicle (as defined by the manufacturer using
 conventional fasteners and/or hardware)
 License plate bracket R&I (front bumper)
 License plate R&I (front bumper)
 Ornamentation R&I
 Trimming, repair, or modification of part
 R&I of non-standard equipment not identified as options

AE375DBRM-0119
Valance Replacement
Included Not Included New Part Replacement (OEM and non-OEM new parts) Operations
 Disconnect and connect skid plates and braces
 Bumper R&I (when required)
 Air dams R&I (when required)
 R&I of mouldings, emblems, nameplates and ornaments

Front End Cover R&I
Special Note: This is a one-piece cover that takes the place of the bumper and front-end panel and
surrounds the headlamps.
Not
Included
Included Operations
Operations
Operations
 Grille R&I (when required)
 Front lamps R&I (when required)
 R&I cover at attaching points

Reasonable adjustment and alignment (as defined by the manufacturer using
 Bumper impact bar R&I
 Aim headlamps (Additional Labor)

AE375DBRM-0119
Front End Cover
Replacement and Recycled
Special Note: This is a one-piece cover that takes the place of the bumper and front-end panel and surrounds the headlamps.

Recycled Part
(OEM and non-OEM new Operations
parts)
Not Not
Included Included
Included Included
  Bumper R&I (when required)
  Front cover R&I
  Grille assembly R&I
  Front lamps R&I (as assemblies)
  Parklamp assemblies R&I (when required)
  Front cover reinforcements R&I

Reasonable adjustment and alignment (as
  defined by the manufacturer using conventional
fasteners and/or hardware)
  Bumper impact bar R&I
  License plate bracket R&I
  License plate R&I
  Aim headlamps (Additional Labor)

  as options

AE375DBRM-0119
Front End Panel Replacement and Recycled

Recycled Part
Not
Included Included Not Included
Included
Operations Operations Operations
Operations
  Grille R&I (when required)
  Front end panel R&I
  Front lamps R&I (as assemblies) (when required)
  Transfer of attached bolted parts

  by the manufacturer using conventional fasteners
and/or hardware)

R&I non-standard equipment not identified
  as options
Frame

Recycled Part
Not
Included
Operations
  Front bumper R&I
  Front bumper brackets R&I
  Hood panel R&I
  Radiator R&I

AE375DBRM-0119
  A/C condenser R&I, including A/C line
disconnect / connect, Line Cap Off (when
required)
  Raise and support vehicle
  Underside covers R&I
  Steering gear and components R&I
  Front suspension assemblies / axle assembly R&I
  Disconnect / connect brake lines
  Engine and transmission assembly R&I
  Bolted transmission cross member R&I
(when required)
  Rear bumper R&I (when required)
  Rear bumper brackets R&I (when required)
  Rear valance R&I (when required)
  Muffler and components R&I
  Fuel tank R&I
  Disconnect / connect fuel lines
  Rear suspension assembly / axle assembly R&I
  Bed assembly R&I on trucks
  Spare tire carrier R&I (when attached to frame)
  Disconnect / connect battery
  Disconnect / connect wiring harness for access
  Disconnect / connect radiator support panel to
frame assembly
  Cab assembly R&I on trucks and utility vehicles
  Transfer braces and brackets
  Transfer mounts and bushings
  Disconnect / connect body assembly to frame
assembly on passenger cars, utility vehicles,
or vans
  Evacuate and recharge A/C system
(Additional Labor)
  Refrigerant recovery (Additional Labor)
  Drain and replace oil and fluids
  Bleed brakes (Additional Labor)
  Wheel alignment (Additional Labor)
  Adjust linkage
  Wiring harness R&I
  Corrosion protection

AE375DBRM-0119
  Test drive
  Carpet rollback
  Interior trim panels
  Interior bolted parts
  R&I of non-standard equipment not identified
as options
  Disassembly, cleaning, and reassembly
of assemblies
Radiator Replacement and Recycled


Recycled Part
Included Not Included Not Included
Operations Included Operations Operations
Operations
  Drain and refill radiator
  Disconnect and connect hoses

Transmission coolant line disconnect/connect
  (when required)
  Air baffle R&I (when required)
  Shroud R&I
  Electric fan R&I (when required)
  Flush and pressure test
  Purge and bleed

  as options

AE375DBRM-0119
Radiator Support Panel Replacement and Recycled
Recycled panel replacement may or may not be recommended by the
vehicle manufacturer.
Important Reminder:
This is considered a structural part of the vehicle. Replacing structural panels requires:
• following specific OEM replacement procedures
• using specified installation materials
• returning the vehicle to OEM structural integrity for occupant safety
Recycled Part
Not
Included
Operations
  Bumper R&I
  Energy absorber R&I (when required)
  Valance panel R&I
  Front end panel, header panel, cover panel R&I
  Fender R&I, or loosen fender at front
  Hood R&I (if hinged at support panel)
  Radiator R&I
A/C condenser R&I, including A/C line disconnect /
  connect, Line Cap Off (when required)
  Airbag sensors R&I (when required)
  Battery and tray R&I (when required)
  Attached bolted parts R&I

Washer and coolant reservoir tank R&I
Disconnect and connect engine mounts
  Detach and weld to adjacent panels
  Application of weld-through primer (Welded areas)
  Seam sealing
  Climate control sensors (when required)
  Horns R&I (when required)
  Engine mount R&I (when required)
  A/C receiver / dehydrator R&I (when required)

AE375DBRM-0119
  Bumper overhaul

Evacuate and recharge A/C system
  (Additional Labor)
  Specification labels R&I and/or replacement
  Fuel vapor canister R&I
  Disconnect / connect of power steering lines
  Wiring harness, fuse box, and relay R&I

  as options
Hood

Recycled Part
Not
Included
Operations
  R&I at hinges / hydraulic rod
  Hood lamp R&I (when required)
  Safety catch R&I (on Hood)
  Striker R&I (on Hood)
  Weatherstrip (on Hood)
  Windshield washer hose (when required)
  Windshield washer nozzles (when required)
  Air inlet system R&I (when required)

and/or hardware)
  Insulator pad R&I
  Specification labels R&I or replacement
  Hinge R&I from vehicle

AE375DBRM-0119
  Wiring R&I
 Seam sealing

  as options
Fender

Recycled Part
Not
Included
Operations
  Bumper assembly R&I (when required)
  Loosen bumper and fillers (when required)
  Bolted cowl top panel R&I (when required)
  Headlamp components R&I (when required)
  Side marker lamp R&I
  Rocker panel moulding R&I (when required)

Spoilers and flares R&I (when required)
  (OEM only)
  Mud guard R&I (when required)
  Skirt R&I (when required)
  Fender R&I
  Cornering lamp R&I

and/or hardware)
  Fender assembly R&I
  Antenna assembly R&I

Drilling hole for antenna installation (Manual Entry
  M61 available)

AE375DBRM-0119
  Stripe removal
  Battery and battery tray R&I (when required)

  as options
Fender R&I
Not
Included
Included Operations
Operations
Operations
 Bumper assembly R&I (when required)
 Loosen bumper and fillers (when required)
 Bolted cowl top panel R&I (when required)
 Headlamp components R&I (when required)
 Side marker lamp R&I (when required)
 Rocker panel moulding R&I (when required)
 Spoilers and flares R&I (when required) (OEM only)
 Skirt R&I (when required)
 Fender assembly R&I
 Cornering lamp R&I (when required)

 Antenna R&I
 Stripe removal

AE375DBRM-0119
Inner Fender Panel
Welded with Side Rail Replacement
Important Reminder: This is considered a structural part of the vehicle. Replacing structural panels requires:
Not
Included
Included New Part Replacement (OEM and non-OEM new parts) Operations
Operations
Operations
 Bumper R&I
 Energy absorber R&I (when required)
 Hood panel R&I (when required)
 Hood hinges and hydraulic rod R&I (when required)
 Hood prop rod R&I (when required)
 Fender R&I
 Battery and tray R&I (when required)
 Washer and coolant reservoir tank R&I (when required)
 Sill plate R&I
 Cowl trim R&I
 Carpet / insulation rollback
 Raise and support vehicle
 Front wheel R&I
 Air inlet system R&I (when required)
 Disconnect / connect battery
 Disconnect / connect wiring harness for access
 Detach and weld at floor pan, radiator support panel, hinge pillar, and cowl panel
 Fabrication of sleeves (when required)
 Transfer of welded brackets and reinforcements
 Application of weld-through primer (Welded areas)
 Seam sealing
 Horns R&I (when required)
 Reasonable alignment
 Disconnect and connect shock/strut at inner fender
 Disconnect and connect side rail at engine cradle or suspension cross member
 Hood release cable R&I

AE375DBRM-0119
 Electronic components R&I
 Fuse box R&I
 Vacuum booster R&I
 Exhaust system R&I for access
 Parking brake assembly R&I
 Master cylinder R&I
 Brake line R&I
 Bleed brakes (Additional Labor)
 Wheel alignment (Additional Labor)
 Front suspension assembly R&I (Additional Labor)
 Engine R&I (Additional Labor)
 R&I engine and transaxle, suspension and steering assemblies, and cradle as a
unit (Additional Labor)
 Wiring harness R&I
 Dash R&I
 Corrosion protection
 Disconnect and connect engine mounts
 Steering components R&I
 Raise and support engine (when required)
Inner Fender Panel

without Side Rail Replacement
Not
Included
Operations
Operations
 Bumper R&I
 Hood panel R&I (when required)
 Hood hinges and hydraulic rod R&I (when required)
 Hood prop rod R&I (when required)
 Fender R&I

AE375DBRM-0119
 Washer and coolant reservoir tank R&I (when required)
 Sill plate R&I
 Cowl trim R&I
 Disconnect and connect shock/strut at inner fender
 Front wheel R&I
 Air inlet system R&I (when required)
 Disconnect / connect engine mount (rear wheel drive)
 Detach and weld at floor pan, radiator support panel, hinge pillar, and cowl panel
 Application of weld-through primer (Welded Areas)
 Seam sealing
 Electronic components R&I
 Fuse box R&I
 Horns R&I
 Brake line R&I
 Suspension assembly R&I (Additional Labor)
 Dash R&I
 Steering components R&I (rear wheel drive)
 Raise and support engine

AE375DBRM-0119
Front Side Rails Replacement
 following specific OEM replacement procedures
 using specified installation materials
 returning the vehicle to OEM structural integrity for occupant safety
Not
Included
Operations
Operations
 Bumper R&I
 Fender R&I
 Sill plate R&I
 Cowl trim R&I
 Disconnect / connect engine mounts
 Steering components R&I (when required)
 Detach and weld (as needed)
 Fabrication of sleeves(when required)
 Seam sealing
 Brake line R&I
 Front suspension R&I (Additional Labor)

AE375DBRM-0119
 Raise and support engine

Rear Side Rails Replacement and Recycled
Recycled panel replacement may or may not be recommended by the vehicle
manufacturer.
Recycled Part
parts) Operations
Included Not Included Not
Operations Included Operations Included
  Rear bumper R&I

  Rear energy absorber R&I (when required)
  Fuel tank R&I (when required)
  Rear seat R&I
  Trunk / cargo area trim panel(s) R&I
  Carpet / insulation rollback
  Detach and weld (as needed)
  Fabrication of sleeves (when required)
  Transfer welded brackets and reinforcements
  Reasonable alignment
  Exhaust system R&I for access
  Bleed brakes (Additional Labor)
  Brake lines R&I
  Rear suspension R&I (Additional Labor)

AE375DBRM-0119
as options
n/a n/a  Disassembly, cleaning, and reassembly of assemblies
Suspension Assembly R&I
Not
Included
Included Operations
Operations
Operations
 Wheel R&I
 Disconnect / connect suspension parts at frame/body and outer tie rod
 Disconnect / connect caliper at suspension part and pull back for access
 Disconnect / connect at drive axle (when required)
 Replacement of component parts
 Bleeding brakes (Additional Labor)
 Disconnect / connect parking brake
Front Suspension Overhaul
Not
Included
Included Operations
Operations
Operations
 Suspension R&I
 Disassemble and clean all component parts
 Visually inspect
 Replace needed parts
 Reassemble all component parts
 Stabilizer bar replacement
 Drive axle replacement

AE375DBRM-0119
Engine Assembly R&I and Recycled R&I
Recycled replacement may or may not be recommended by the vehicle manufacturer.

Recycled Part
parts) Operations
Not Not
Included Included
Included Included
  Hood R&I (when required)
  Radiator R&I (when required)
  Splash shields R&I (when required)
  Air cleaner R&I
  Disconnect/connect air conditioning compressor and
move for access
  Disconnect/connect power steering pump/reservoir
and move for access (when required)
  Disconnect/connect at engine mounts, linkage,
exhaust pipe, transmission / transaxle, fuel line(s),
vacuum lines, and wiring
  Remove engine (raise or lower out of
engine compartment)
  Install engine (lower or raise into engine
compartment)
  Evacuate and recharge A/C system (Additional Labor)
  Test drive
  Replacement or transfer of engine components (spark
plugs, distributors, etc)
  Trimming, repair or modification of part
as options
  Disassembly, cleaning, and reassembly of assemblies

AE375DBRM-0119
Transmission / Transaxle R&I and Recycled R&I
Recycled replacement may or may not be Recommended by the vehicle manufacturer.
New Part
Recycled Part
Replacement (OEM
and non-OEM new
Operations
parts) Operations
  Hood R&I (when required)

Disconnect/connect air conditioning compressor and
  move for access (when required)
Disconnect/connect power steering pump/reservoir
  and move for access (when required)

Disconnect and connect at transmission/transaxle
mounts, engine mounts (when required), exhaust
  pipe, transmission/transaxle, fuel line(s), vacuum
lines & wiring
Remove transmission/transaxle (raise/lower out of
  engine compartment)
Install transmission/transaxle (lower/raise into
  Test drive
Replacement or transfer of transmission / transaxle
  components (torque converter, seals, etc)
 Trimming, repair or modification of part

 as options
 Disassembly, cleaning, and reassembly of assemblies

AE375DBRM-0119
Engine / Cradle / Suspension / Steering R&I
Not
Included
Included Operations
Operations
Operations
 Radiator R&I (when required)
 Splash shields R&I
 Air cleaner R&I
 Starter R&I (when required)
 Engine covers R&I
 Disconnect/connect steering (i.e., steering column to steering gear)
 Disconnect/connect inner fender panel to strut assembly
 Disconnect/connect air conditioning compressor and move for access

Disconnect/connect power steering pump/reservoir and move for access
 (when required)
Disconnect/connect at engine mounts, linkage, exhaust pipe, fuel lines, vacuum
 lines, and wiring
 Remove engine/cradle/suspension/steering (lower out of engine compartment)
 Install engine/cradle/suspension/steering (raise into engine compartment)
 Evacuate and recharge A/C system (Additional Labor)
 Refrigerant recovery (Additional Labor)
 Drain and replace oil and fluids
 Adjust linkage
 Test drive
Rear Suspension Overhaul
Not
Included
Included Operations
Operations
Operations
 Suspension R&I
 Disassemble and clean all component parts
 Visually inspect

AE375DBRM-0119
 Replace needed parts
 Reassemble all component parts
 Stabilizer bar replacement
 Rear axle replacement
Engine and Transmission/ Transaxle Assembly R&I and Recycled R&I

Recycled replacement may or may not be recommended by the vehicle manufacturer.

Recycled Part
parts) Operations
  Hood R&I at hinges (when required)
  Air cleaner R&I

Disconnect/connect air conditioning compressor and
  move for access
Disconnect/connect power steering pump/reservoir and
  move for access (when required)
Disconnect and connect at engine mounts, linkage,
  exhaust pipe, fuel line(s), vacuum lines, and wiring
from axle / drive shafts, transmission mounts
Remove engine and transmission/transaxle (lower out
  of engine compartment)
Install engine and transmission/transaxle (raise into
  Test drive
Replacement or transfer of engine components (spark
  plugs, distributors, etc)

AE375DBRM-0119
  as options
  Disassembly, cleaning, and reassembly of assemblies

Front Wheel / Rear Wheel / Four Wheel Alignment
Not
Included
Included Operations
Operations
Operations
Gather and enter vehicle information into alignment rack to obtain alignment
 specifications
 Check thrust angle, steering angle inclination (SAI)
 Check vehicle ride height and adjust if necessary
 Check and adjust tire pressure on all four wheels
 Add weights or fill fuel tank per manufacturer specifications (when required)
 Drive vehicle onto alignment rack; raise and support
 Visually inspect for damage to suspension components
 Wheel cover R&I (when required)
 Attach wheel alignment sensors and compensate for runout on all four wheels
 Establish vehicle tracking by checking vehicle thrust angle to center of vehicle
 Center steering wheel

Adjust caster and camber; perform manufacturer recommended shimming
 procedures (when required) (front / rear wheel alignment)
 Adjust toe-in where applicable (front/rear wheel alignment)

Adjust front and rear caster and camber; perform manufacturer recommended
 shimming procedures (when required) (4-wheel alignment)
 Adjust front and rear toe-in where applicable (4-wheel alignment)
 Recheck alignment specifications and print final copy
 Remove wheel alignment sensors from all four wheels and lower vehicle
 Remove vehicle from alignment rack and road test
 Non-OEM shimming
 Modifications or alignment of suspension, axle, frame, or engine components
 Re-inspection or realignment
 Pre-diagnostic road test

Replacement of suspension or structural components (e.g., wheel bearings, ball
 joints, tie rods)
 R&I steering wheel

AE375DBRM-0119
 Realigning the rear suspension axle assembly
 Rotate tires and compensate for radial tire pull

The picture can't be displayed.
Windshield and Back Glass Replacement and Recycled

Important Reminder:
 Reveal moulding that are mounted flush to the stationary glass (e.g., Windshield, Back Glass, or Quarter Glass)
are at risk of breakage when being removed.
 Stationary glass that is urethane bonded is considered a structural part of the vehicle. Replacing stationary
glass requires:
 following specific OEM replacement procedures
 using specified installation materials
 returning the vehicle to OEM structural integrity for occupant safety
New Part
Replacement Recycled
(OEM and Part
Operations
non-OEM Replacement
Operations
Not Not
Included Included
Included Included
  Wiper arms R&I
  Reveal moulding R&I
  Inside rear view mirror R&I
  Garnish moulding R&I
  Detach and re-attach windshield antenna
  Detach and re-attach heated back glass connectors
  Weatherstrip R&I
  Remove existing glass
  Install new or recycled glass
  Clean glass after installation
  Headliner R&I or loosen (when required)
  Glass installation kit (Manual Entry M29 available)
  Broken glass cleanup (Manual Entry M69 available)
  Adhesive cleanup
  Sealant cleanup

  as options

AE375DBRM-0119
Recalibration of cameras and/or sensors when
  applicable
Instrument Panel
Important Reminder: Manufacturers recommend replacement of SRS components with OEM parts.
Recycled Part
parts) Operations
Operations Not
Included Not
Included Included
Operations Included
  Steering wheel R&I (when required)

Steering column switch assembly R&I
  Steering column R&I (when required)
  Steering column covers R&I (when required)
  Steering column covers panel R&I
  Knee bolster R&I
  Instrument panel cover(s) R&I
  Instrument panel bezel(s) R&I
  Radio housing R&I
  Heater and A/C control unit R&I
  Windshield garnish moulding R&I
  Air duct outlet(s) R&I
  Switch(s) R&I
  Instrument panel mounted ignition cylinder R&I
  Instrument panel speaker grille(s) R&I (bolted only)
  Glove compartment door R&I
  Glove compartment R&I
  Glove compartment housing R&I
  Glove compartment rod/hinge R&I (when required)
  Glove compartment striker(s) R&I
  Switch cover(s) R&I

Ash tray and/or ash tray housing R&I

AE375DBRM-0119
  Instrument panel cluster or cluster housing R&I
  Instrument panel pad R&I
  Instrument panel airbag module R&I
  Airbag R&I
  Center console R&I (when required)
  Instrument panel lens R&I
  Instrument panel gauges R&I (when required)
  Front seats (when required)
  Instrument panel clock R&I
  Rheostat R&I
  SRS modules R&I (when required)
  Inner cowl trim panel R&I (when required)
  Hood release cable handle R&I
  Instrument panel housing(s) R&I (when required)
  Instrument panel R&I
  Duct R&I (when required)
  Wiring R&I
  Radio / amplifier / cassette player / CD player R&I
  Instrument panel sound insulator R&I
 Disable / rearm SRS system
 Reset clock and sound system settings
 Instrument panel support R&I
 Specification labels R&I or replacement
 Snap-on instrument panel speakers R&I
 Fuse box R&I

 and ornaments
 as options

AE375DBRM-0119
Hinge Pillar / Front Bodyside Replacement
Important Reminder:
• Reveal mouldings that are mounted flush to the stationary glass (e.g., Windshield, Back Glass, or Quarter Glass)
• Stationary glass that is urethane bonded is considered a structural part of the vehicle. Replacing stationary
glass requires:
o following specific OEM replacement procedures
o using specified installation materials
o returning the vehicle to OEM structural integrity for occupant safety
• The hinge pillar is considered a structural part of the vehicle. Replacing structural panels requires:
o following specific replacement procedures
Not
Included
Operations
Operations
 Fender R&I
 Door R&I
 Windshield R&I (when required)
 Hinge R&I
 Sill plate R&I
 Cowl trim R&I
 Body weatherstrip pullback
 Instrument panel / pad R&I
 Airbag R&I (when required)
 Loosen headliner (when required)
 Body fill labor (Welded areas)
 Cover to protect interior during repair

Detach and weld at rocker panel, roof panel, cowl side panel, floor pan, and
 cowl top
 Block sand (Welded areas)
 Application of guide coat (Welded areas)
 Dual action sand (Welded areas)

AE375DBRM-0119
 Seam sealing
 Body weatherstrip R&I
 Dome light R&I
 Headliner R&I (Additional Labor)
 Roof drip moulding R&I
 Antenna assembly R&I
 Speaker wiring R&I
 Door check rod R&I
 Electronic and vacuum components R&I
 Body insulation (e.g., foams, pads)
Outer Rocker Panel Replacement
Not
Included
Operations
Operations
 Fender R&I (when required)
 Front and rear door R&I (when required)
 Sill plate(s) R&I
 Rocker panel moulding (when required)
 Front seat R&I (when required)
 Rear seat R&I (when required)
 Quarter trim, center pillar trim, and cowl trim R&I
 Airbag sensor R&I (when required)

AE375DBRM-0119
Detach and weld at quarter panel, floor pan, lock pillar, center pillar, and
 hinge pillar
 Seam sealing
 Fuel door release cable R&I
 Deck lid / tailgate release cable R&I
 Body insulation (e.g., foam, pads)

AE375DBRM-0119
Center Pillar Replacement
Important Reminder:
• This is considered a structural part of the vehicle. Replacing structural panels requires:
Not
Included
Operations
Operations
 Rear door R&I
 Hinge R&I
 Door lock striker R&I
 Sill plate(s) R&I
 Cowl trim R&I (when required)
 Seat belt anchor R&I
 Center pillar trim R&I
 Quarter trim R&I (when required)
 Detach & weld at roof panel, rocker panel, & inner center pillar
 Seam sealing

AE375DBRM-0119
Rocker Panel and Center Pillar Replacement and Recycled

Important Reminder:
Recycled Part
parts) Operations
  Fender R&I (when required)
  Front and rear door R&I
  Sill plate(s) R&I
  Rocker panel moulding (when required)
  Front seat R&I (when required)
  Rear seat R&I (when required)
  Quarter trim, center pillar trim and cowl trim R&I
  Seat belt anchor R&I
  Seat belt R&I
  Inner rocker panel
  Inner center pillar
  Body weatherstrip pullback

AE375DBRM-0119
  Loosen headliner (when required)

Detach and weld at quarter panel, inner rocker
  panel, floor pan, lock pillar, hinge pillar, roof and
inner center pillar (New Part Replacement)
  Block sand (Welded areas)
  Application of guide coat (Welded areas)
  Dual action sand (Welded areas)
  Seam Sealing
  Body fill labor (Welded areas)
  Door lock striker and hinge R&I
  Airbag R&I (when required)
  Airbag sensor R&I (when required)
  Body weatherstrip R&I
  Fuel door release cable R&I
  Deck lid / tailgate release cable R&I
  Electronic and vacuum components R&I
  Headliner R&I (Additional Labor)
  Body structure foam

  as options
Detach and weld at hinge pillar, lock pillar, quarter
  panel, floor pan, and roof (includes attaching inner
sheet metal). (Recycled Part Replacement)

AE375DBRM-0119
Uni-Side Replacement
Not
Included
Included Operations
Operations
Operations
 Fender R&I (when required)
 Front and Rear Door R&I
 Windshield R&I (when required)
 Hinge R&I
 Sill plate R&I
 Cowl trim R&I
 Instrument panel / pad R&I

Detach and weld at roof panel, cowl side panel, cowl top, floor pan, and
 rear body
 Seam sealing
 Quarter trim, center pillar trim, and cowl trim R&I
 Seat belt R&I
 Door lock striker and hinge R&I

AE375DBRM-0119
 Front and rear bumper R&I (when required)
 Rear bumper filler R&I (when required)
 Back glass R&I
 Tailgate R&I (when required)
 Quarter trims R&I
 Quarter glass R&I (stationary or flip out)
 Bolt-on extension R&I
 Fuel door R&I (when required)
 Disconnect / connect convertible top assembly at quarter
 Mud guard R&I (when required)
 Spoiler and flare R&I (OEM only)
 Rear body trim R&I (when required)
 Rear lamps R&I (when required)
 Package tray trim R&I
 Vinyl roof peel back
 Front and rear wheel R&I
 Deck lid hinge R&I (when required)
 Deck lid R&I (when required)
 Deck lid or tailgate hydraulic rod R&I (when required)

 Dome light R&I
 Roof drip moulding R&I
 Speaker wiring R&I
 Door check rod R&I

AE375DBRM-0119
 Body structure foam
 Rear compartment gutters
 Roll down quarter glass R&I
 Fuel tank R&I (Additional Labor)

Door Outer Repair Panel Replacement
Special Note for Replacement Operation:

• Due to extensive variations, bodyside trim R&I are not included for side sliding doors, side cargo doors, and
rear cargo doors on vans. Select appropriate part R&I operations as needed.
• Manufacturers recommend replacement of SRS components with OEM parts.
Not
Included
Operations
Operations
 Door R&I
 Trim panel R&I
 Lock cylinder R&I
 Outer door handle R&I
 Keyless entry pad R&I
 Vent glass R&I (when required)
 Door glass R&I
 Airbag and components R&I
 Weatherstrip on door R&I
 Detach and weld outer panel
 Seam sealing
 Inner reinforcement bar (if included)

Mirror R&I (included in estimates that contain vehicle coverage for 1985 and
 later only)
 Vapor Barrier R&I (when required)
 Lock cylinder coding (Manual Entry M73 is available)
 Power door lock R&I
 Shoulder harness/Belt R&I
 Door-mounted speakers R&I

AE375DBRM-0119
 Repair of door shell

Door Shell Replacement and Recycled
Special Note for Replacement Operation:

• Due to extensive variations, bodyside trim R&I are not included for side sliding doors, side cargo doors, and rear
cargo doors on vans. Select appropriate part R&I operations as needed.
• ***Included in estimates that contain vehicle coverage for 1985 and later only.
Recycled Part
parts) Operations
Not Not
Included Included
Included Included
  Door R&I
  Trim panel R&I (Recycled Door includes R,R&I)
  Lock cylinder R&I (Recycled Door includes R,R&I)
  Door lock R&I (power or manual)***
  Keyless entry pad R&I ***
  Mirror R&I
  Door latch R&I
  Door linkage R&I
  Inner door handle R&I (on Door)

R,R&I Outer door handle R&I (on Door Recycled
  Door includes when required)
  Division channel R&I
  Glass R&I d
  Airbag and components R&I
  Window regulator R&I (power or manual)
  Window lift and run channel R&I
  Vapor barrier R&I (when required)
  Door check rod R&I
  Weatherstrip on door R&I
  Outer belt moulding or weatherstrip R&I

AE375DBRM-0119
  Inner belt weatherstrip R&I
  Transfer weld-on hinges
  Wiring R&I
  Seam sealing (when required)

Reasonable adjustment & alignment (as
  defined by the manufacturer using conventional
fasteners & hardware)
n/a n/a  Remove trim panel from recycled door
n/a n/a  Remove lock cylinder from recycled door
  Lock cylinder coding (Manual Entry M73 available)
  Door striker R&I
  Shoulder harness/Belt R&I
  Sound deadener R&I
  Door-mounted speakers R&I

R&I of mouldings, emblems, nameplates and
  ornaments
  as options
  Transfer hinges
Excessive alignment required by the prior condition
  of the door opening or recycled part
  Stripe, woodgrain, or decal removal


AE375DBRM-0119
Roof Replacement
Important Reminder:
• Reveal mouldings that are mounted flush to stationary glass (e.g., Windshield, Back Glass, or Quarter Glass) are at
risk of breakage when being removed.
glass requires:
• The roof is considered a structural part of the vehicle. Replacing structural panels requires:
• Due to extensive trim variations, the following operations are not included for vans:
o bodyside trim R&I
o rear seat R&I
• For non-assembled parts select “Replace” operation and zero out price to obtain R&I labor. For assembled parts
select “Replace Recycled” operation to obtain R&I labor. For others, estimate on site.
Not
Included
Operations
Operations
 Windshield R&I
 Back glass R&I
 Tailgate R&I (when attached)
 Tailgate hinge R&I (when attached)
 Quarter trim R&I
 Quarter glass R&I (stationary and flip out when required)
 Sun roof assembly R&I
 Moon roof assembly R&I
 Visors R&I
 Coat hooks R&I
 Inside lamps R&I
 Headliner R&I
 High mounted stop lamp R&I
 Center pillar trim R&I

AE375DBRM-0119
 Cab side trim panels R&I
 Sill plate R&I
 Luggage rack R&I (when required)
 Seat belt anchors R&I
 Cover dash and interior to protect during repair

Detach and weld at center pillar, quarter panels, hinge pillar, rails,
 and reinforcements
 Mouldings R&I
 Seam sealing
 Roof rail replacement
 Windshield header panel replace
 Sound deadener
 Washer nozzles R&I
 Vinyl roof install
 Ornamentation R&I
 Transfer of misc. welded braces, brackets and clips

AE375DBRM-0119
Quarter Panel Replacement and Recycled
Important Reminder:
• Stationary glass that is urethane bonded is considered a structural part of the vehicle. Replacing stationary glass
requires:
• When selecting Glass Kit in conjunction with the quarter panel, remember that the labor is automatically included in
the quarter panel. To ensure full labor value, do not "zero out" the glass kit labor.
• Due to extensive trim variations, the following operations are not included for vans:
o bodyside trim R&I
o middle/rear seat R&I
• For non-assembled parts select “Replace” operation and zero out price to obtain R&I labor. For assembled parts
select “Replace Recycled” operation to obtain R&I labor. For others, estimate on site.
Recycled Part
parts) Operations
Not Not
Included Included
Included Included
  Rear bumper R&I (if required)
  Rear bumper filler R&I (if required)
  Back glass R&I
  Tailgate R&I (if required)
  Middle/Rear seat R&I (if required)
  Quarter trims R&I
  Quarter glass R&I (stationary or flip out)
  Bolt-on extension R&I
  Fuel door R&I (if required)
  Mud guard R&I (if required)

Disconnect/connect convertible top assembly
  at quarter
  Spoiler and flare R&I (OEM only)

Detach and weld at roof panel, rocker panel, lock
  pillar, inner quarter, rear body and floor pan

AE375DBRM-0119
  Back glass adhesive kit (labor)

and/or hardware)
  Rear body trim R&I (if required)
  Rear lamps R&I (if required)
  Sill plate R&I
  Package tray trim R&I
  Loosen headliner (if required)
  Vinyl roof peel back
  Rocker panel moulding R&I (if required)
  Rear wheel R&I
  Cover to protect interior during repair
  Fabrication of sleeves (if required)
  Airbag R&I (if required)
  Airbag sensor R&I (if required)
  Deck lid hinge R&I
  Deck lid R&I (if required)
  Deck lid hinge R&I (if required)
  Deck lid or tailgate hydraulic rod R&I (if required)
  Convertible top R&I (when applicable)
  Rear compartment gutters
  Roll down quarter glass R&I
  Fuel tank R&I (Additional Labor)
  Sunroof drain

AE375DBRM-0119
  Body insulation (e.g., foams, pads)

  as options
  Inner quarter panel

Partial Quarter Panel
Important Reminder:
• Cut at belt line and below back glass or in quarter window opening.
• Partial panel replacement may or may not be recommended by the vehicle manufacturer. When performing any
partial replacement operation, refer to procedures provided by the vehicle manufacturer.
Recycled Part
parts) Operations
Not Not
Included Included
Included Included
Includes same as full quarter except back glass
  R&I and vinyl roof peel back
  Trimming of complete panel for partial replacement
  Package tray trim R&I (if required)
  Deck lid R&I (Additional Labor)
  Rear compartment gutters

AE375DBRM-0119
  Roll down quarter glass R&I
  Sunroof drain
  Vinyl roof peel back
  Vinyl roof caps

  ornaments
  as options

AE375DBRM-0119
SUV / Van Bodyside Panel
Important Reminder:
glass requires:
• When selecting Glass Kit in conjunction with the quarter panel, remember that the labor is automatically included in
the quarter panel. To ensure full labor value, do not "zero out" the glass kit labor.
• Due to extensive trim variations, the following operations are not included for full size vans:
o bodyside trim R&I
o middle/rear seat R&I
• Select appropriate part R&I operations as needed
Recycled Part
parts) Operations
Not Not
Included Included
Included Included
Back door assembly R&I or Tailgate hydraulic rod
  R&I (if required)
  Bodyside glass R&I
  Bodyside trim panel (except full size van)
  Carpet / insulation rollback (SUV /Mini Van only)

Detach and weld at roof panel, rear door pillar,
rocker panel, inner bodyside panels, outer wheel
 
house panel, door opening frame, and lock pillar
(New Part Replacement)
  Driver seat assembly R&I (without sliding door)
  Front sill plate R&I (without sliding door)
  Fuel filler door R&I
  Fuel filler pocket R&I
  Mud guard R&I (if required)
  Rocker panel moulding R&I (if required)

AE375DBRM-0119
  Rear bumper R&I (if required)
  Rear sill plate R&I (with sliding door)
  Rear wheel R&I
  Running board panel R&I (OEM only)
  Side door R&I
  Sliding door striker R&I
  Sliding door track shield R&I
  Taillamp assembly R&I (if required)
  Spare tire and jack R&I

Middle/Rear seat R&I (if required except full
  size vans)
Detach and weld at roof panel, rear door pillar,
rocker panel, outer wheel house panel, door
  opening frame, and lock pillar
(Recycled Part Replacement)
  Fuel tank R&I
  Headliner R&I
  Running board panel R&I (non-OEM)
  A/C evacuation / recharge (Additional Labor)

  as options

AE375DBRM-0119
Truck Bedside Panel

Recycled Part
parts) Operations
Not Not
Included Included
Included Included
  Bed setback
  Rear lamps R&I
  Tailgate R&I
  Rear bumper R&I (when required)
  Fuel door R&I
  Mud guard R&I (when required)
  Running boards / step panel R&I (when required)
  Rear fender assembly R&I
  Raise and support vehicle (when required)
  Rear wheel R&I (when required)

Detach and weld at inner bedside panel, floor, front
  panel, and other necessary panels
  Hand rail R&I
  Bed liner R&I

AE375DBRM-0119

  as options
Cab Side Panel
Important Reminder:
requires:
Recycled Part
parts) Operations
Not Not
Included Included
Included Included
  Bed setback
  Front seat R&I (when required)
  Running boards / step panel R&I (when required)
  Coat hook R&I
  Inner trim panel(s) R&I
  Cab side glass R&I
  Inside lamp R&I
  Door lock striker R&I (when required)
  Wiring pullback for access

Detach and weld at roof panel, rocker panel, rear
  cab panel, and inner panels

AE375DBRM-0119
  Seat belt assembly R&I

  ornaments
R&I of non-standard equipment not identified as
  options
Disassembly, cleaning, and reassembly of
n/a n/a  assemblies
Cab Assembly
Important Reminder:
requires:
Special Note for Recycled Operation:
• Serviced with all attached parts
New Part Replacement (OEM
Recycled Part
and non-OEM new parts) Operations
Operations

AE375DBRM-0119
Not
Included Not Included Included
Included
Operations
  Front bumper R&I (when required)
  Hood R&I
  Cowl vent panel R&I (when required)
  Windshield R&I
  Front fenders R&I
  Seats R&I (when required)
  Sill plates R&I
  Cowl trim R&I
  Carpet or mats and insulation R&I
  Cab and body side trim R&I
  Instrument panel / pad R&I
  Door R&I
  Cab side glass R&I (when required)
  Bed setback
  Door trim panel R&I (when required for OEM part)
  Lock cylinder R&I (when required for OEM part)

n/a n/a  Remove trim panel from recycled door
n/a n/a  Remove lock cylinder from recycled door
  Engine and transmission R&I (Additional Labor)
  Seat belt assembly R&I

AE375DBRM-0119
  as options
Lower Rear Body Panel
Important Reminder:
Recycled Part
Operations
Not
Included
Operations
  Bumper R&I
  Energy absorber R&I (when required)
  Valance panel R&I (when required)
  Rear Lamps R&I
  Rear body trim R&I
  Quarter trim R&I
  Finish panels R&I (when required)
  Lock cylinder R&I (when required)
  Lock / striker R&I
  License plate bracket R&I (when required)
  Quarter extension R&I (when required)

Detach and weld at quarter panel, floor pan, and
  side member

AE375DBRM-0119
Application of weld-through primer
  (Welded areas)
Lock cylinder coding (Manual Entry M73
  is available)
  Power lock actuator R&I

  as options

AE375DBRM-0119
Rear Floor Pan
Important Reminder:
Recycled Part
Operations
Not
Included
Operations
Remove and replace lower rear body panel (when
  required for included operations, see lower rear
body panel section)
  Fuel tank R&I (when required)
  Battery R&I (when required)

Detach and weld at side rails, inner quarter panel,
  and other necessary panels
  Detach and weld from adjacent floor pan

Application of weld-through primer (Welded
  areas)
  Deck lid / tailgate R&I (Additional Labor)
  Rear bumper overhaul
  Suspension overhaul
  Suspension R&I (Additional Labor)

AE375DBRM-0119
  Removal of spare tires, tools, and jack
  Brake lines R&I
  Bleed brakes
  Fuel lines R&I

  as options
Deck Lid

Recycled Part
Operations
Not
Included
Operations
  Lid R&I at hinge
  Trim panel R&I

Lock cylinder R&I (Recycled Decklid includes
  R,R&I when required)
  Lock striker R&I (on Deck Lid)
  Power lock actuator R&I (when required)
  Rear lamps R&I (when required)
  High mounted stop light R&I (when required)
  Weatherstrip on lid R&I
  Spoiler R&I (OEM only)
  Luggage rack R&I (when required)

and/or hardware)

AE375DBRM-0119
  Lamps R&I
Remove lock cylinder from recycled lid (Recycled
n/a n/a  Decklid includes R,R&I when required)
Lock cylinder coding (Manual Entry
  M73 available)
  Stripe removal
  Wiring R&I

  as options
Disassembly, cleaning, and reassembly of
n/a n/a  assemblies
Tailgate / Hatchback

Recycled Part
Operations
Not
Included
Operations
  R&I gate at hinge / hydraulic rod

Trim panel R&I (Recycled Tailgate/Hatchback
  includes R,R&I when required)
  Handle R&I
Lock cylinder R&I (Recycled Tailgate/Hatchback
  includes R,R&I when required)
  Lock striker R&I (on Tailgate)
  Power lock actuator R&I (when required)
  Wiper and components R&I
  Rear lamps R&I (when required)
  High mounted stop lamp R&I
  Glass R&I
  Weatherstrip on gate R&I

AE375DBRM-0119
  Spoiler R&I (OEM only)
  Louver R&I (OEM only)

and/or hardware)
n/a n/a  Remove lock cylinder from recycled gate
n/a n/a  Remove trim panel from recycled gate
  Spare tire carrier R&I (when required)

Lock cylinder coding (Manual Entry M73
  is available)

  as options
n/a n/a  Stripe removal
  Wiring R&I

Front Body Recycled Section

Frame Vehicles
Bolt-on Inner / Outer Sheet Metal
Recycled Part Replacement Operations
 Front end panel R&I (when required)
 Hood R&I
 Cowl vent panel R&I (when required)
 Fenders R&I
 Front bumper R&I (when required for fender R&I)

A/C condenser R&I, including A/C line disconnect / connect (if required),
 Line Cap Off (when required)
 Disconnect / connect inner skirts from attaching points
 Disconnect / connect radiator support from attaching points

AE375DBRM-0119
 Bumper overhaul
3/4 Front Body Recycled Section

Frame Vehicles
Bolt-on Inner / Outer Sheet Metal

 Front end panel R&I (when required)
 Hood R&I
 One fender R&I

A/C condenser R&I, including A/C line disconnect / connect, Line Cap Off
 (when required)
 Disconnect / connect opposite fender from radiator support
 Disconnect / connect inner skirts from attaching points
 Disconnect / connect radiator support from attaching points

 Bumper overhaul

AE375DBRM-0119

Front Body Outer
Recycled Section
Unibody Vehicles
Bolt-on Outer Sheet Metal Only

 Front end panel R&I
 Hood R&I
 Fenders R&I

 Bumper overhaul
 Radiator R&I


AE375DBRM-0119
All Generations
Bolt-on Outer Sheet Metal Only

 Front bumper R&I (when required)
 Grill R&I (when required)
 Front end panel / header panel R&I (when required)
 Hood panel R&I
 One fender R&I

 Bumper overhaul
 Radiator R&I


AE375DBRM-0119
Front Body Complete

Recycled Section
Unibody Vehicles
Inner Structure
Important Reminder:
• Cut at the firewall through side rails (includes all inner structures as well as outer sheet metal).
• Cut at factory seams.
• Manufacturer may require full replacement of side rail.
• Additional labor may be required.
 Front bumper R&I
 Energy absorbers R&I
 Headlamp assemblies R&I (when required)
 Side marker lamps R&I (when required)
 Parklamp assemblies R&I (when required)
 Hood R&I
 Fenders R&I
 Attached bolted parts R&I
 Sill plates R&I
 Cowl trim panels R&I
 Radiator R&I
 Line Cap (when required)
 Air inlet system (when required)
 Front suspensions R&I
 Steering components R&I (rear wheel drive) (when required)

AE375DBRM-0119
 Engine assembly R&I (rear wheel drive)
R&I engine and transaxle, suspension and steering assemblies, and cradle as
 a unit (front wheel drive)
 Disconnect / connect wiring battery
 Detach and weld at hinge pillar, floor pan, cowl panel and fire wall
 Fabrication of sleeves for front side rails (when required)
 Seam sealing
 Bumper overhaul
 A/C receiver / dehydrator R&I (when required)
 Fuel vapor canister R&I
 Dash R&I
 Horns R&I
 Suspension overhaul
 Wiring R&I

AE375DBRM-0119
Front Body Complete Recycled
Section Second Generation
Unibody / Frame Vehicles
Inner Structure Second Generation
Important Reminder:
• Cut at the firewall through upper side rails (when necessary includes all inner structures as well as outer
sheet metal).
• Manufacturer may require full replacement of upper side rail.
 Hood R&I
 Battery and tray R&I
 Fenders R&I
 Sill plates R&I
 Radiator R&I

AE375DBRM-0119
 Detach and weld at hinge pillar, floor pan, cowl panel and firewall
 Seam sealing
 Bumper overhaul
 Dash R&I
 Horns R&I
 Electronic, hydraulic and vacuum components R&I
 Engine assembly R&I (Additional Labor)
 Suspension R&I (Additional Labor)
 Instrument panel R&I
 Steering column R&I
 Wiring R&I

AE375DBRM-0119
3/4 Front Unitized
Recycled Section
Important Reminder:
• Cut at one side of firewall through upper side rail (when necessary includes radiator support panel, one inner fender
assembly, and outer sheet metal).
• Manufacturer may require full replacement of upper side rail.
 Hood R&I
 Fenders R&I
 Sill plates R&I
 Radiator R&I

AE375DBRM-0119
 Front suspension R&I

R&I engine and transaxle, suspension, steering assemblies, and cradles as a
 unit (front wheel drive)

Detach and weld at hinge pillar, floor pan, cowl panel, inner fender, and
 firewall
 Seam sealing
 Bumper overhaul
 Dash R&I
 Horns R&I
 Wiring R&I

AE375DBRM-0119

Front Inner Complete
Recycled Section
Front Inner / Outer Section
Unibody / Frame Vehicles, and Inner Structure Second Generation Trucks
Important Reminder:
• Cut in the windshield opening, door frame opening, and across the floor; includes all inner structures.
• Performing this procedure may invalidate vehicle ID and mileage / powertrain warranties. Depending on your area,
special titling procedures may also be required.
• Stationary glass that urethane bonded is considered a structural part of the vehicle. Replacing stationary
glass requires:
• Manufacturer may require full replacement of side rail.
 Side marker and parklamp R&I (when required)
 Hood R&I
 Fenders R&I
 Windshield R&I
 Instrument panel R&I
 Sill plates R&I

AE375DBRM-0119
 Front doors R&I
 Radiator R&I
 Airbag sensors R&I (when required)
 Steering column R&I
 Front suspension R&I (rear wheel drive)
 Suspension R&I


Detach and weld in windshield opening, door frame opening and across the
 floor
 Seam sealing
 Bumper overhaul
 Horns R&I

AE375DBRM-0119
 Wiring R&I
3/4 Front Inner Complete

Recycled Section
Important Reminder:
• Cut at one side of radiator support panel and at firewall; includes one side inner structure, radiator and outer sheet
metal.
• Cut at factory seams. Manufacturers recommend replacement of SRS components with OEM parts.
 Side marker and parklamps R&I (when required)
 Hood R&I
 Fenders R&I
 Sill plates R&I
 Radiator R&I

AE375DBRM-0119
 Front suspension R&I


Detach and weld at hinge pillar, floor pan, cowl panel, inner fender, and
 firewall

 Seam sealing
 Bumper overhaul
 Dash R&I
 Horns R&I

AE375DBRM-0119
 Wiring R&I

Inner Structure Unibody Vehicles
Important Reminder:
• Cut forward of strut tower; includes all inner structures as well as outer sheet metal.
 Side marker and parklamp R&I (when required)
 Hood R&I
 Fenders R&I
 Radiator R&I

AE375DBRM-0119
 Front wheel R&I

R&I engine and transaxle, suspension and steering assemblies, and cradle as
 a unit (front wheel drive)
 Detach and weld at manufacturer joint or seam in front of strut towers
 Seam sealing
 Bumper overhaul
 Dash R&I
 Horns R&I
 Suspension R&I
 Wiring R&I

AE375DBRM-0119

Front Body Recycled Section
Left / Right
Inner Structure Unibody Vehicles
Important Reminder:
• Cut forward of one strut tower; includes inner and outer sheet metal.
 Hood panel R&I
 Fenders R&I
 Radiator R&I
 Front wheel R&I

R&I engine and transaxle, suspension, steering assemblies, and cradle as a
 Detach and weld at manufacturer joint or seam in front of one strut tower

AE375DBRM-0119
 Seam sealing
 Bumper overhaul
 Dash R&I
 Horns R&I
 Suspension R&I
 Wiring R&I
Quarter Panel Assembly

Recycled Section
Important Reminder:
• Cut at rocker panel through window opening and Rear Body panel (includes inner and outer sheet metal).
• Stationary glass that is urethane bonded is considered a structural part of the vehicle. Replacing stationary g
lass requires:

AE375DBRM-0119
 Rear bumper R&I (when required)
 Rear bumper fillers R&I (when required)
 Rear lamps R&I
 All necessary trim panels R&I
 Sill plate R&I
 Middle/Rear seat R&I (when required)
 Tailgate R&I (if attached to roof)
 Deck lid R&I (when required)
 Back glass R&I
 Convertible top R&I
 Rear wheel R&I
 Deck lid or tailgate hydraulic rod R&I
 Cover interior to protect it during repair
 Detach and weld at rocker panel, rear body panel,

passenger compartment floor, and in quarter window opening (includes
 attached inner quarter sheet metal and wheelhouse)
 Inner quarter and rear body panel

AE375DBRM-0119
 Seam sealing
 Exhaust systems R&I for access
 Brake lines R&I
 Rear suspension R&I (Additional Labor)
 Deck lid hinges R&I
 Rear compartment gutters
 Sunroof drain

SUV / Van Bodyside Panel Assembly
Recycled Section
Important Reminder:
• Cut at rocker panel through window opening and Rear Body panel (includes inner and outer sheet metal)
glass requires:

AE375DBRM-0119
 Back door assembly R&I or Tailgate hydraulic rod R&I (when required)
 Bodyside glass R&I
 Bodyside trim panel (except full size van)
 Carpet / insulation rollback (SUV /Mini Van only)
 Door striker R&I
 Driver seat assembly R&I (without sliding door)
 Front sill plate R&I (without sliding door)
 Fuel filler door R&I
 Fuel filler pocket R&I
 Mud guard R&I (when required)
 Rear sill plate R&I (with sliding door)
 Rear wheel R&I
 Running board panel R&I (OEM only)
 Seam sealing
 Side door R&I
 Sliding door striker R&I
 Sliding door track shield R&I
 Taillamp assembly R&I (when required)

AE375DBRM-0119
 Spare tire and jack R&I
 Middle/Rear seat R&I (when required except full size vans)

Detach and weld at roof panel, rear door pillar, rocker panel, outer wheel
 house panel, door opening frame, and lock pillar
 Fuel tank R&I
 Headliner R&I
 Running board panel R&I (non-OEM)
 A/C evacuation / recharge (Additional Labor)

AE375DBRM-0119
Rear Body Recycled Section
Important Reminder:
• Cut at rocker panel section, across floor, and under rear seat in quarter window opening (includes inner and outer
sheet metal as well as floor pan).
glass requires:
 Lock cylinder R&I (when required)
 Sill plate R&I
 Convertible top cover R&I
 Back glass R&I
 Stationary and flip-out quarter glass R&I
 Rear wheel R&I

Detach and weld at roof panel, rocker panels, across floor pan, and through
 rear side rails

AE375DBRM-0119
 Seam sealing
 Rear bumper R&I
 Fuel lines R&I
 Brake lines R&I
 Rocker panel mouldings
 Seat belt R&I

AE375DBRM-0119
Rear Body with Roof Recycled Section
Important Reminder:
• Cut at windshield opening, rocker panel, and across floor under rear seat.
• Section includes all inner and outer sheet metal.
• Reveal mouldings that are mounted flush to stationary glass (e.g., Windshield, Back Glass, or Quarter
Glass) are at risk of breakage when being removed.
• Stationary glass that is urethane bonded is considered a structural part of the vehicle. Replacing
stationary glass requires:
 Windshield R&I
 Sill plate R&I
 Front seat R&I
 Rear seat R&I
 Urethane quarter glass R&I
 Rear wheel R&I

Detach and weld at rocker panel, center pillar, hinge pillar, across floor pan,
 and through rear side rails

AE375DBRM-0119
 Seam sealing
 Rear bumper R&I
 Stationary quarter glass (weatherstrip mounted) R&I
 Flip out quarter glass R&I
 Headliner R&I
 Back glass R&I
 Fuel lines R&I
 Brake lines R&I
 Transfer moon / sun roof parts
 Vinyl roof install
 Seat belt R&I

AE375DBRM-0119
3/4 Rear Body
Recycled Section
Important Reminder:
• Cut at rocker panel and where opposite quarter meets Rear Body panel (includes inner and outer sheet
metal).
• Note: Does not include floor.
• Reveal mouldings that are mounted flush to stationary glass (e.g., Windshield, Back Glass, or Quarter Glass)
glass requires:
 Rear bumper fillers R&I (when required)
 Rear lamps R&I
 Sill plate R&I
 Rear seat R&I
 Deck lid R&I
 Back glass R&I
 Convertible top R&I
 Rear wheel R&I

AE375DBRM-0119
 Cover interior to protect it during repair

Detach and weld at roof panel, rocker panels, floor pan, rear side rails,
 and where rear body meets opposite quarter
 Inner quarter and rear body panel
 Seam sealing
Reasonable adjustment and alignment (as defined by the manufacturer
 using conventional fasteners and/or hardware)
 Brake lines R&I
 Deck lid hinges R&I
 Deck lid or tailgate hydraulic rod R&I
 Sunroof drain

AE375DBRM-0119

Mouldings / Nameplates
Important Reminder:
Adhesive mouldings may not be reusable.
Operations
 R&I of mouldings / nameplates
 Drill time (Manual Entry M61 is available)
 Cleanup of moulding and panel
 Replacement of adhesive
OEM Stripes, Overlays, Decals and Tape

Operations
 Remove (if attaching panel is replaced, labor is to install only)
 Install
 Adhesive cleanup

AE375DBRM-0119
Section 4-4 Refinish Guidelines Index
Refinish Guidelines Index
Guidelines
Productivity ................................................................................................................................................ 131
Refinish ..................................................................................................................................................... 131
Automated Refinish Formulas ................................................................................................................... 132
Paint Materials .......................................................................................................................................... 132
Paint Material and Costs ........................................................................................................................... 132
Single-stage .............................................................................................................................................. 133
Two-stage.................................................................................................................................................. 133
Audatex's two-stage formula ..................................................................................................................... 133
Two-stage Exterior .................................................................................................................................... 133
Exclusions to Threshold, Two-stage Exterior............................................................................................ 133
Two-stage Exterior, User-defined ............................................................................................................. 134
Exclusions to Threshold, Two-stage Exterior, User-defined ..................................................................... 134
Two-stage Interior ..................................................................................................................................... 135
Exterior and Interior Surfaces ................................................................................................................... 135
Three-stage ............................................................................................................................................... 135
Exclusions to Threshold, Three-stage Exterior, User-defined .................................................................. 135
Three-stage Interior Surfaces ................................................................................................................... 136
Exterior and Interior Surfaces ................................................................................................................... 137
Four-stage ................................................................................................................................................. 137
Two-Tone .................................................................................................................................................. 137
Chipguard .................................................................................................................................................. 137
Blending .................................................................................................................................................... 137
Refinish within Panel Boundaries ............................................................................................................. 138
Color Tint ................................................................................................................................................... 138
Color Sand and Buff .................................................................................................................................. 138
Replaced Panel Refinish ........................................................................................................................... 138
Repaired Panel Refinish ........................................................................................................................... 139
Feather / Prime / Block .............................................................................................................................. 139
Nib Sanding/De-nib ................................................................................................................................... 139
Panel Stripping .......................................................................................................................................... 140
Flash Time................................................................................................................................................. 140
Overlap / Setup / Minimum........................................................................................................................ 140
Exceptions ................................................................................................................................................. 140
Masking ..................................................................................................................................................... 141
Order-By-Color Parts ................................................................................................................................ 141
Second Color Setup .................................................................................................................................. 141
Second Clear Setup .................................................................................................................................. 141
Edges / Jambs / Undersides ..................................................................................................................... 142
Rework ...................................................................................................................................................... 142
Not Subject to Color Match ....................................................................................................................... 142
Interior Parts – Plastic ............................................................................................................................... 142
Interior/Exterior Metal ................................................................................................................................ 142
Two-Sided Refinish Panels ....................................................................................................................... 142
Welded-on Panels ..................................................................................................................................... 143
Highly Contoured Parts ............................................................................................................................. 143
Part Composition ....................................................................................................................................... 143
Corrosion Protection ................................................................................................................................. 143
Ancillary Items ........................................................................................................................................... 144
Mouldings, Ornamentation, and Antennas................................................................................................ 144
Fuel Door / Pocket .................................................................................................................................... 144
Transparent Colors ................................................................................................................................... 144

AE375DBRM-0119
Section 4-4 Refinish Guidelines Index
Complete Group Refinish
Complete Group Refinish .......................................................................................................................... 144
Complete Front ......................................................................................................................................... 145
Complete Side ........................................................................................................................................... 145
Complete Rear .......................................................................................................................................... 145
Complete Bed ........................................................................................................................................... 145
Complete Exterior ..................................................................................................................................... 145
Recycled Sectional Refinish

Recycled Sectional Refinish...................................................................................................................... 146
Rocker Panel and Center Pillar Section.................................................................................................... 146
Quarter Panel Section ............................................................................................................................... 146
Bedside Panel Section .............................................................................................................................. 146
Bed Assembly ........................................................................................................................................... 146
Cab Section ............................................................................................................................................... 147
Rear Cab with Roof Section ...................................................................................................................... 147
Rear Cab Section ...................................................................................................................................... 147
Front Body Outer Sheet Metal Section ..................................................................................................... 147
3/4 Front Body Outer Section ................................................................................................................... 147
Front Unitized Section / Front Inner Complete.......................................................................................... 147
1/2 Front Body Section.............................................................................................................................. 147
Front Body Section Left / Right ................................................................................................................. 148
Rear Body Section .................................................................................................................................... 148
Rear Body with Roof Section .................................................................................................................... 148
3/4 Rear Body Section .............................................................................................................................. 148
Refinish Guidelines
This section reflects the up-to-date findings of our data collection from a cross section of repair facilities
across North America, as well as our conclusions and recommendations on the most significant areas in
the refinish process. It is not our intention to suggest that the observations, conclusions, or
recommendations apply with 100% accuracy to every refinish situation, but rather that Audatex reflects
the findings of our comprehensive study coupled with our ongoing efforts.
Productivity
Audatex has found that normal non-productive tasks in the refinish process represent 17% of the total
refinish time. This is within the standard for most industries and is a result of the following examples;
break times, time devoted to human needs such as rest room breaks, getting coffee, or water, and normal
work interruptions such as taking telephone calls, etc.
Refinish
Based upon our observations, and the input of our Inter-Industry Client Council, we have identified
several discrete application processes, conditions, and operations that are very important to the refinish
process. To return the vehicle to pre-accident function and appearance, each of these areas should be
understood, considered, and evaluated for potential inclusion in the estimating process.
The following factors have been found not to significantly affect refinish labor:
• Paint Type (Enamel and Urethane): Our studies showed that even though there are specific
differences attributed to various steps within each paint type, there were no significant differences
displayed in overall refinish labor that could be attributed to paint type.
• Paint Manufacturers: Our study data reflected no significant differences in overall refinish labor
that could be attributed to paint material manufacturers.

AE375DBRM-0119
Section 4-4 Refinish Guidelines
Automated Refinish Formulas: Based on the results of our Refinish Study, Audatex has automated
our formulas for two-stage refinish, three-stage refinish, two-tone refinish, blend refinish and chipguard.
The calculations are explained below. The remainder of these topics is important to the refinish process
and can either be assigned a supportable average time or considered in the estimating process by some
other means.
Paint Materials: Calculation of paint materials cost (Rate Code 5) is by multiplying a user-provided
hourly rate by refinish hours after overlap. The user should bear in mind that this formula is used in all
refinish situations including two-stage, two-tone, three-stage, chipguard and blend refinish. Additionally
it is used when any threshold values are reached and can be adjusted if necessary.
Paint Material and Costs: Audatex does not define paint material within the estimating system.
Included paint material and associated costs are calculated automatically based on total net refinish
labor multiplied by a user-defined paint material rate supplied by the estimate preparers. Materials (i.e.
flex additives, sand paper, tape, bag, etc.) need to be defined by the estimate preparer during the
estimate preparation process.
Quick Reference for Audatex’s’ Two-stage Refinish Option
Two-Stage Two-Stage Exterior,
Features Two-Stage Interior
Exterior User-defined
Can be used with other paint Yes: two-stage Yes: two-stage Yes: two-stage exterior or two-
options interior interior stage exterior, user-defined
Can be used alone (without other
Yes Yes No
paint options)
Includes 0.6 hour for setup Yes Yes No
Adds 20% of Audatex refinish labor
Yes Yes Yes
Includes exterior surfaces only No: edges, jambs, interior

Yes Yes
panels, & undersides only
Calculates with pre-stored Audatex
Yes Yes Yes
refinish hours only
Calculates with user (manually)
Yes Yes Yes
entered hours
Calculates two-stage after overlap
Yes Yes Yes
Includes two-stage time with panel

Yes Yes Yes
refinish time on estimate
Includes a threshold of 2.5 hours,
Yes No No
exterior panels only
Threshold applies to flexible panels
No No No
Threshold applies to edges, jambs

No No No
and undersides
Threshold applies to
No No No
recycled assemblies
Threshold applies to all group
Yes Yes No
refinish operations
User-defined threshold No Yes: when defined No
Produces a message at the bottom
Yes Yes Yes
of the estimate

AE375DBRM-0119
Displays with other options
Yes Yes Yes
on estimate

Single-stage: Audatex single-stage refinish labor is currently developed so that it is unique to each
panel. The study data confirms this as the most accurate and reliable method of refinish labor
determination, consistent with current industry standards.
Two-stage: Two-stage is the application of a basecoat or color coat followed by the application of a clear
coat as recommended by the paint manufacturer.
Because 95% of all refinish operations in the United States are performed using a two-stage process,
Audatex defaults to two-stage refinish for all vehicles. This applies to both exterior and interior surfaces.
The user may change these options to reflect the appropriate repair process.
Audatex's single-stage refinish times provide a consistent, reliable, and accurate base upon which to
calculate time for the two-stage process.
Audatex's two-stage formula is:
• Set-up time of 0.6 hours with the selection of the first refinished panel, plus 20% of Audatex
estimate refinish labor.
Audatex provides two options for calculations of two-stage exterior refinish and one for interior surfaces:
• Two-stage exterior
• Two-stage exterior user-defined
• Two-stage interior
Note: Due to paint manufacturers’ recommendations, user-entered refinish time will have two-stage
calculated based on the full Audatex panel refinish time when two-stage is selected as an option.
Two-stage Exterior: (Exterior surface time for all panels; 2.5-hour threshold on rigid panels only. See
Exclusions to Threshold).
Two-stage exterior provides two-stage time for all exterior surfaces including flexible panels (see
Exclusions to Threshold, Two-stage Exterior). This option does not provide time for edges, jambs,
undersides, or interior panels.
• Adds 0.6 for setup to the first major panel selected
• Adds 20% to each panel for two-stage
• Calculates two-stage after overlap consideration
• Includes two-stage time with panel refinish time
• Displays with other options on the estimate
• Includes a threshold of 2.5 hours for rigid, exterior panel surface refinish time only. This
threshold does not apply to flexible panels, interior surfaces or recycled assemblies operations
(see Exclusions to Threshold, Two-stage Exterior). It does apply to all group refinish operations.
Note: When the threshold has been reached, the remaining damage entries for rigid, exterior panels
will receive no additional time for two-stage with this option. If the threshold is reached in the middle
of a damage entry, that panel time will be increased by the remaining amount needed to achieve the
2.5 hours. When the 2.5-hour threshold is reached, the following message appears at the bottom of
the estimate:
“Estimate calculated using the 2.5 hour exterior threshold for two-stage refinish of non-flex, exterior
surfaces”
Exclusions to Threshold, Two-stage Exterior
The threshold for two-stage exterior does not apply to flexible panels (for example, bumper covers), or
panels that include a combination of exterior and interior surfaces (for example, bodyside assemblies) or
recycled group assemblies (assemblies that contain multiple part types e.g. front sections). It also does

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not apply to interior surfaces. It does apply to group refinish operations. Therefore, when two-stage
exterior is selected, the two-stage exterior times provided may exceed the threshold.

User-overridden values: Calculates two-stage based on the Audatex panel time for all user-entered
values. When the user overrides a refinish time, the user supplies the value for the color coat. Audatex
will provide time to clear coat the entire panel based on the pre-stored surface refinish time.
Continuous Clear
Continuous Clear is defined as the application of clear coat to an undamaged
adjacent panel when no breaking point exists between panels.
As a user defined entry, a Continuous Clear labor allowance is based on the
estimate preparer’s judgment, expertise, and consideration of the unique
requirements of each repair. Entered in the Blend Refinish Labor Field, the
adjusted time includes all necessary operations such as prep sanding, pre-
cleaning and masking, along with mixing of materials, application of clear, flash,
and final steps/cleanup.
When continuous clear is applied, the labor allowance includes the application of
clear coat to the entire adjacent panel.
Two-stage Exterior, User-defined

Provides two-stage time for exterior surfaces only, including flexible panels. This option does not provide
time for edges, jambs, undersides, or interior panels.
• Calculates two-stage after overlap consideration
• Adds 20% to each panel for two-stage
• Displays two-stage time with panel refinish time
• Provides the capability to establish a user-defined threshold that applies to rigid exterior panels
Note: Current software versions provide exterior surface panel time for all panels. User-defined
threshold applies to rigid panels only. When the threshold has been reached, the following
message appears at the bottom of the estimate:
• “User-defined two-stage exterior threshold of ‘x.x’ hours was calculated in this estimate.”
Exclusions to Threshold, Two-stage Exterior, User-defined
The threshold for two-stage exterior user-defined does not apply to flexible panels (for example, bumper
covers); panels that include a combination of exterior and interior surfaces (for example, bodyside
assemblies), or recycled group assemblies. It also does not apply to interior surfaces. It does apply to
group refinish operations. Therefore, when two-stage exterior, user-defined is selected, the two-stage
exterior times provided may exceed the threshold.
Note: When the threshold has been reached, the remaining damage entries will receive no additional
time for two-stage exterior, user-defined. If the threshold is reached in the middle of a damage entry, that
panel time will be increased by the remaining amount needed to achieve the user-defined threshold.
User-overridden values: Calculates two-stage based on the Audatex panel time for all user-entered
values. When the user overrides a refinish time, the user supplies the value for the color coat. Audatex
will provide time to clear coat the entire panel based on the pre-stored surface refinish time.

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Two-stage Interior
• Provides 20% additional refinish time for two-stage of edges, jambs, undersides and interior
panels (not including trim) when selected
• Does not include additional time for setup
• Does not contain a threshold time allotment
• Does not apply to the 2.5 hour threshold for two-stage exterior
• User-defined threshold will not apply when used in conjunction with two-stage exterior,
user-defined
• Produces a message at the bottom of the estimate explaining the two-stage calculation on
the estimate
• Prints with other options on the estimate.
Exterior and Interior Surfaces
Two-stage provides time both for exterior and interior surfaces including edges, jambs, and
undersides. Two-stage interior must be selected in conjunction with two-stage exterior or
two-stage exterior, user-defined.
The Audatex two-stage formula includes time to perform the following operations:
• Cover the car
• Tack wipe
• Gather materials
• Mix and apply clear coat
• Clean-up
Three-stage
Three-stage is the application of a base or color coat, a pearlescent or mica coat, and a clear coat as
recommended by the paint manufacturer.
Audatex's single-stage refinish times provide a consistent, reliable, and accurate base upon which to add
time for the three-stage process.
Audatex's Three-stage formula is:
• Setup time of 1.0 hour upon selection of the first major panel, plus 35% of Audatex estimate
refinish labor.
Provides three-stage time for all exterior surfaces only, including flexible panels. This option does not
provide time for edges, jambs, undersides, or interior panels.
• Calculates three-stage after overlap consideration
• Adds 35% to each panel for three-stage
• Displays three-stage time with panel refinish time
• Provides the capability to establish a user-defined threshold that applies to rigid exterior
panels only
• In addition to all selected refinish times, the user-defined threshold applies to individual recycled
operations, all recycled assemblies and all group refinish operations
Exclusions to Threshold, Three-stage Exterior, User-defined
The threshold for three-stage exterior, user-defined does not apply to flexible panels (i.e., bumper
covers), or panels that include a combination of exterior and interior surfaces (for example, bodyside
assemblies) or recycled group assemblies. It also does not apply to three-stage interior surfaces. It does
apply to group refinish operations. Therefore, when three-stage exterior is selected, the two-stage exterior
times provided may exceed the threshold.

AE375DBRM-0119
Note: When the threshold has been reached, the remaining damage entries will receive no additional
time for three-stage. If the threshold is reached in the middle of damage entry, that panel time will be
increased by the remaining amount needed to achieve the user-defined threshold. When the threshold is
reached, the following message appears at the bottom of the estimate.
• User-defined three-stage exterior threshold of 'x.x' hours was calculated in this estimate.
• For user-entered refinish values, Audatex will provide an additional 20% to clear coat the entire
panel. The user supplies the value for the color coat and the mica coat.
Three-stage Interior Surfaces
Provides 35% additional refinish time to three-stage edges, jambs, undersides and interior panels (not
including trim) when selected.
• Does not include additional time for setup
• Does not contain a threshold time allotment
• User-defined threshold will not apply when used in conjunction with three-stage exterior surfaces
• Prints with other options on the estimate

AE375DBRM-0119
Exterior and Interior Surfaces

Three-stage provides time both for exterior and interior surfaces including edges, jambs, and undersides.
Three-stage interior surfaces must be selected in conjunction with three-stage exterior. To provide time
for three-stage of exterior surfaces and two-stage of interior surfaces, both options must be selected.
User-overridden values: For user-entered refinish values, Audatex will provide an additional 20% to clear
coat the entire panel. The user supplies the value for the color coat and the mica coat.
Four-stage
Some vehicle manufacturers occasionally use a four-stage refinish process. At the manufacturer level,
four-stage refinish is the same process as three-stage with an additional clear coat between the base and
mica coat. This does not need to be duplicated in the repair process. When these vehicles are being
repaired, the three-stage process applies.
Two-Tone
Audatex's single-stage refinish times provide a consistent, reliable, and accurate base upon which to add
time for the two-tone process
Audatex's two-tone formula is:
• Setup time of 0.4 estimate hours upon selection of the first two-tone panel, plus 30% of Audatex
estimate refinish labor per panel selected. Two-tone is automated in the Audatex system and can
be selected as an operation on a panel-by-panel basis.
Chipguard
The application of chipguard material to the lower portions of panels (up to 8" of protection) is automated
in the Audatex system and can be selected on a panel-by-panel basis.
Audatex's chipguard formula is:
• 0.3 for the first panel and 0.2 per each additional panel.
Note: This formula can be used to determine time to apply chipguard material only, and does not account
for texturing or finish matching of any kind. Today's vehicles often require exact-match texturing in the
chipguard process. These cases are not addressed by this calculation and must be considered
individually at time of inspection.
Blending
Blending is defined as the application of color to a portion of an undamaged adjacent panel for the sole
purpose of facilitating the appearance of color match into the area. When blending is performed in a two-
or three-stage refinish system, the same definition applies to the process and includes the application of
clear coat to the entire blended panel.
Note: I-CAR recommends preparing and planning to blend before the work begins. This means that
blending should be planned for in all phases of refinish, from tinting to preparation of surfaces. Following
this recommendation will ensure that when the decision is made to blend, the preparation work is already
complete. (For additional information, see I-CAR Finish Matching, Module 2, and Topic 3.) Blending into
an undamaged/unreplaced adjacent panel to facilitate color match is automated in the Audatex system
and can be selected on a panel-by-panel basis.
Audatex's blend formula is:
• 50% of Audatex estimate refinish labor after overlap consideration, including two-stage or
three-stage allowances, if applicable for the panel to be blended. This provides time to apply clear
coat to the entire panel. Remember that all overlap is still considered when refinish labor
is overridden.

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• This excludes R&I stripes, mouldings and special masking for two-tone, when required, unless
two-tone is also selected.
Refinish within Panel Boundaries
Refinish within panel boundaries is defined as the process of applying paint and clear coat to the surface
of a repaired panel for the sole purpose of facilitating the appearance of color match within the confines
of the panel.
Note: The Audatex blend formula does not apply to this operation.
When the estimator enters a judgment time for refinish labor, the estimator also determines the
included operations. Operations that might be considered in the repair refinish time include any
steps required to bring the panel to the condition of a new, undamaged panel. This may include
feather edge, blow off and clean, mask to prime, tack off, mix etch primer, prime bare metal, mix
and apply primer filler, guide coat application, unmask as required and block sand. Panel scuff to
facilitate application of clear may also be considered for two- or three-stage refinish.
In the Audatex system, there are two ways to include the time to perform this refinish operation in
an estimate:
1. The preferred method provided by Audatex is a Manual Entry. Using this method will not remove
adjacent panel/non-adjacent panel overlap. This labor will also be used in paint materials
calculations. A manual entry for this operation may be entered along with the desired value, or
the Standard Manual Entry "M10 Paint As Required" may be used.
2. The second method is to override the prestored labor to the desired time.
It is important to keep in mind when using the method that all adjacent panel and nonadjacent
panel overlap will still be considered in an estimate when the panel being painted is on a lower
guide number. If this method is used, and overlap is not applicable, any overlap deducted by the
system should be manually included in the estimated time for the spot painting. Non-adjacent
panel overlap time is 0.2 and adjacent panel overlap time is 0.4.
Therefore, when using the override method and non-adjacent panel overlap applies, add 0.2 to
the spot paint time. When using the override method and adjacent panel overlap applies, add 0.4
to the refinish operation.
Color Tint
Audatex’s two stage setup refinish labor includes time for standard tint. Standard tint is defined as the
initial mix, check, one tint cycle, and check.
Audatex’s studies revealed instances where additional time was required for the tinting process. The
range of this additional time was commonly between 0.1 and 1.0 hours with an average of 0.5 hours per
estimate per color.
The appearance of color match can be difficult enough to require both color tint (tinting to adjust the color)
and blending. I-CAR Finish Matching (Module 2, Topic 3) recommends planning and preparing for
blending before the work begins. Per I-CAR, tinting should be done only to achieve a blendable match.
Color Sand and Buff
This process, which may or may not be required, is defined as wet sanding the entire panel by compound
buffing and mechanical or hand polishing. Color sand and buff is further defined as all of the above steps
performed to the finished surface for any reason, plus cleanup.
Color sand and buff can be estimated at:
• 30% of Audatex single-stage refinish labor (not including final wash).
Replaced Panel Refinish
Current Audatex refinish labor is based on the use of new and undamaged panels. Additional steps or
processes that may be required should be considered during estimate preparation.

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Repaired Panel Refinish
When a repaired panel is being refinished, the estimator provides time for the repair of the panel. The
estimator also determines included operations.
When Audatex refinish labor is used for repaired panels, Audatex refinish times assume that the panel
has been returned to the condition of a new, undamaged OEM panel or equivalent.
When the estimator enters a judgment time for refinish labor, the estimator also determines the included
operations. Operations that might be considered in the repair refinish time include any steps required to
bring the panel to the condition of a new, undamaged panel. This may include feather edge, blow off and
clean, mask to prime, tack off, mix etch primer, prime bare metal, mix and apply primer filler, guide coat
application, unmask as required, and block sand. Panel scuff to facilitate application of clear may also be
considered for two- or three-stage refinish.
Feather / Prime / Block
Audatex recognizes that Feather/Prime/Block are required operations when replacing welded-on panels.
Time to perform this operation is included in the Audatex time for welded panel replacement in the
seamed areas, to bring the panels to the condition of a new, undamaged panel for the purpose of refinish.
Although the time is included, Audatex does not provide a material allowance for the Feather/Prime/Block
process. If necessary, the determination and assessment for materials is best provided by the estimate
preparer for consideration and allowance during the estimate preparation process.
Feather, Prime & Block are required operations in the panel repair process.
Audatex Estimating does not provide a labor time allowance for repaired panels, as the amount of time
is subjective.
Audatex Estimating
• Is able to allocate a portion of the repair judgment time to Feather Prime & Block for any part with
a refinish record attached.
• Displays Feather Prime & Block under refinish labor.
• Calculates Feather Prime & Block materials.
• Identifies Feather Prime & Block labor and materials on the estimate.
When the Feather, Prime & Block feature is enabled, and both Repair and Refinish operations are
selected on the Part Edit window, the Repair operation expands to show the breakout of how much of the
Repair operation is allocated to the Repair time, and how much is being allocated to FPB (Refinish).
Allocating Feather, Prime & Block on the Damage Page:
1. Verify that the Rates page has a labor rate for the Feather, Paint & Block Materials Rate.
2. Click Damage on the left side navigation.
3. Click a part to open the Part Edit window.
4. Select the Repair and Refinish operations and provide a Repair time.
5. The Repair operation expands to show the breakout of Repair time and FPB time.
6. Provide how much of the Repair time needs to be allocated to FPB
1. When FPB time is allocated, it will be automatically deducted from the Repair time.
2. The FPB time cannot exceed the total Repair time provided in Step 4.
3. See Additional Information for other calculation factors / limitations
When FPB is allocated for a Repair operation, the time is added on the Estimate Report in the refinish
breakout under the Refinish operation for the same part.
Nib Sanding/De-nib
Nib sanding (or de-nib) is defined as the removal of isolated dirt and dust particles in the affected area(s).
• Audatex’s formula for Color Sand and Buff does not apply to this operation. Additional steps or
processes that may be required should be considered during estimate preparation.

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Panel Stripping
Audatex’s studies show that, when performed, complete panel stripping can be estimated at:
• 75% of Audatex single-stage estimate refinish labor for each panel being stripped.
Flash Time
Flash times are included in the Audatex system in the following manner:
• Less than 6 minutes: These are included in the assigned panel time
• More than 6 minutes: Our observations indicate that when flash times are more than 6 minutes,
the technician will remain productive by working on another job or a different part of the same job.
Therefore, these times are included by reflecting that productive time in the specific panel that it
applies to.
Overlap / Setup / Minimum
When two or more panels are refinished at the same time, economies are realized. These economies are
considered to be overlapping functions and result in a decrease of labor required per incremental panel.
When a number of single panels are considered for the same estimate, duplicate tasks should be
removed since they are performed only once.
One alternative is to deduct an amount of labor, which represents the amount of overlapping operations.
In most instances, the general rule within Audatex is to:
• Deduct 0.4 Audatex estimate refinish labor for adjacent major panels and
• Deduct 0.2 Audatex estimate refinish labor for non-adjacent major panels.
However, some exceptions are incorporated into our system due to the panel configuration, the size of
the job, and or both. These exceptions are discussed on the next few pages.
Exceptions
Note: On the following examples an asterisk (*) indicates the panel in which the overlap is considered.
The panels in the following examples, when selected together, will eliminate 0.5 of adjacent and non-
adjacent panel overlap.
Front End of Vehicle
FRONT END PANEL/ HEADER PANEL (GDE 030) HOOD (GDE 083) FENDER* (GDE 103/4)
The asterisk (*) indicates the panel in which overlap is considered.
Rear End of Vehicle
QUARTER PANEL (GDE 389/90) DECK LID/TAILGATE (GDE 479) REAR BODY PANEL* (when exposed) (GDE
509)
Side of Vehicle
FENDER (GDE 103/4) ROCKER (GDE 187/8) DOOR* (GDE 207/8) QUARTER (GDE 389/90)
When these combinations of panels are to be refinished, Audatex provides the capability to select
complete sectional refinish. These combinations provide exterior surface only and can be selected unless
edge, inside, and underside time is required.
When you select by guide number (GDE) in the above combination, one panel will have 0.5 hour of
adjacent panel overlap. In most cases, the panel with the highest guide number in the group will have the
additional 0.1 hour removed, but this is dependent upon the configuration of the panels.
Not all major panels contain 0.6 hour worth of refinish overlaps (adjacent 0.4 hour, non-adjacent 0.2
hour). The manner in which the panels relate to each other and the size of the overlapping distance have

AE375DBRM-0119
Section 4-4 Refinish Guidelines Database Reference Manual
been considered. For the rocker panel, the upper above lid panel, and the cowl top panel, no more than
0.4 hour will be deducted.
The following combination of panels will result in a 0.3-hour adjacent panel overlap:
FRONT FENDER (GDE 103/4) ROCKER PANEL* (GDE 187/8)
ROCKER PANEL (GDE 187/8) FRONT DOOR* (GDE 207/8)
ROCKER PANEL (GDE 187/8) REAR DOOR* (GDE 287/8)
ROCKER PANEL (GDE 187/8) QUARTER PANEL* (GDE 389/90)
FRONT FENDER (GDE 103/4) COWL TOP PANEL*
QUARTER PANEL (GDE 389/90) UPPER ABOVE LID PANEL
Remember: When more than three panels are selected in one area of a vehicle, the complete refinish
available for that section can also be selected. Again, this will provide surface time only. If edge, jamb,
inside, or underside time is required, select the appropriate panels.
For adjacent panel overlap, there are two instances when 0.6 hour will be deducted.
First instance of 0.6-hour overlap:
LEFT QUARTER PANEL RIGHT QUARTER PANEL DECK LID* (GDE 479) REAR BODY PANEL* (when
(GDE 389) (GDE 390) exposed) (GDE 509)
In this example, both the deck lid and the rear body panel will have 0.6 hour removed in adjacent panel
overlap. When these panels are to be refinished only, Audatex also provides the capability to select the
complete rear refinish. This provides exterior surface time and can be selected unless edge, jamb, or
inside time is required.
The second instance of 0.6-hour overlap is when the partials have been selected:
LEFT ROCKER PANEL LEFT REAR DOOR DECK LID* REAR BODY LEFT QUARTER
(GDE 187) OUTER REPAIR PANEL (GDE 479) PANEL (when PANEL BELT CUT*
(GDE 289) exposed) (GDE (GDE 631)
509)

In this case, the guide numbers, location, and type of replacements need to be considered. Another
important consideration is the occurrences of refinish overrides to facilitate spot painting/blending within a
panel. Remember: When you override refinish labor, all overlap is still considered.
Masking: Audatex refinish labor provides for masking within panel boundaries (e.g., openings, blackout
effect, grilles, molded impact strips, indentations, textured/paint to match areas, etc.).
Order-By-Color Parts: Audatex provides refinish labor for parts supplied painted by the manufacturer.
This labor allowance is provided for when the part is repaired.
Second Color Setup: Second Color Setup .4 (not two-tone) may be necessary for underhood
colors, mouldings and trim where a second color is used. This is a manual entry that may be used
when required.
Second Clear Setup: Second Clear Setup .4 may be necessary in certain circumstances to match the
OEM finish (e.g. underhood, aprons, and rails needing “matte” clears). This is a manual entry that may be
used when required.

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Edges / Jambs / Undersides
Some parts require refinishing undersides or other interior surface edges. Edging is performed prior to
surface refinish as a preparation step to refinishing the entire surface of the job at the same time. Edging
is generally done with the parts off the vehicle prior to installation.
Audatex’s study shows significantly less refinish labor per area for edges, jambs, or undersides than for
the surface refinishing. To receive the labor for edges, jambs, or undersides, the panel must be replaced
and refinish must be selected for that panel. When a repair is being performed, labor for edges, jambs, or
undersides needs to be a separate consideration.
Rework
In 15% of our studies, Audatex observed the need to redo either the entire refinish job, or a portion of it.
The need for this rework can be attributed to a variety of circumstances ranging from technician error to
environmental conditions. Audatex’s refinish does not provide additional allowances for rework.
Not Subject to Color Match
Some parts do not always require color match:
• black bumpers and covers
• black radiator support components
• ladder frame components
• black door handles
• black mirrors
Interior Parts – Plastic
Plastic interior trim parts do not generally require the same degree of surface preparation, number of
coats of paint, priming, wet sanding, or degree of color match. Our refinish research shows that interior
trim panels required less time than exterior parts of similar size and composition. In addition, they were
generally painted before installation on the vehicle eliminating the need for interior masking. Although
these parts are sometimes painted, on newer vehicles they can often be ordered by color. They are rarely
repaired. As the vehicle ages, fewer by color parts are stocked, until the part comes in only one color and
requires refinishing when replaced.
Interior/Exterior Metal
Refinishing interior surfaces of exterior parts (e.g., inner quarter, rear body panel, windshield pillars, etc.)
requires more masking for interior protection than similar sized/construction exterior parts. Although
preparation, application and color match were similar on both exterior and interior parts, interior parts
required less time than exterior.
However, overall time required for interior versus exterior tended to be comparable, due to additional time
required to protect the interior, combined with difficulty of access. Some of the same processes that apply
to exterior parts were occasionally observed in refinish of interior parts, although not with the same care
and attention given to exterior panels.
Most interior parts requiring refinish are covered with finish panels, carpets, and trims and, as such, are
not usually seen.
Note: Audatex does not include refinish labor for roof or bed underside. Under hood, interior parts (core
support, frame, inner fender, etc.) tend to have less effort invested for color match or attention to detail in
surface preparation than exterior parts do. In some instances, these panels are painted prior to
installation (e.g., bolt-on radiator support panel). The masking effort on these components was not as
extensive as interior passenger compartment parts. Generally, these non-passenger compartment interior
parts take less time to refinish than comparable exterior parts.
Two-Sided Refinish Panels
Some body panels (e.g., hoods, deck lids, single-walled bedsides, and tailgates) are painted both inside
and outside. Currently, when these panels are:

AE375DBRM-0119
• replaced, Audatex automatically calculates two-sided refinish
• repaired, Audatex does not automatically calculate two-sided refinish
Welded-on Panels
Audatex base refinish labor does not include additional time to refinish adjacent panels that may be
damaged by welding.
Highly Contoured Parts
Pickup beds and large roofs (station wagons and vans) often have corrugated panels for extra strength.
Their highly contoured construction makes them more difficult to sand.
Most large, flexible front and rear panels (front bumper covers, and rear bumper covers), and cowl vent
panels present some additional contours (beyond the usual metal and fiberglass panels). However, these
did not appear to be noticeably more difficult.
Audatex refinish labor is determined on a per-panel basis considering contours.
Part Composition
Metal is the standard for all refinish labor.
Plastic, fiberglass, and SMC refinish processes are similar to metal. Audatex recognizes that flexible
panels are usually the same part types (e.g., bumper covers, and fillers). For flexible panels, Audatex
refinish labor is part type specific.
Raw, Unprimed Bumper Covers and Related Plastic Parts
Audatex refinish allowances start with priming a part. Due to the differences in the paint manufacturers’
procedures, OEM recommendations, and the unpredictable nature of the parts, any preparation required
for raw, unprimed bumper covers or other plastic parts is Not Included in Audatex labor allowances. This
operation may be added manually, if required.
The Audatex formula for preparation of a raw, unprimed Bumper Cover or Plastic Part is:
• 20% of the base refinish labor.
Note: Audatex will begin to add a “Prep Raw Bumper Cover” operation to the Bumper Cover part choice
box for new and update vehicles, beginning with Q1 2011. This will apply only to manufacturers known to
supply raw, unprimed bumper covers. This operation only applies to the front and rear bumper covers.
The Audatex formula for Prep Raw, Unprimed Bumper Cover is 20% of the base refinish allowance, with
a .3 minimum time.
The Audatex formula includes the following:
1. Wash cover with soap and water, rinse & dry
2. Degrease the surface with a wax, grease, and silicone remover.
3. Sand cover with a sanding paste and grey scuff pad
4. Wash cover with soap and water, rinse & dry
5. Degrease the surface with a wax, grease, and silicone remover.
If the paint manufacturer or OEM requires any other or additional steps to prepare a raw, unprimed
bumper cover, these steps are Not Included in Audatex labor times. They may be accounted for
manually, if required.
Corrosion Protection
Corrosion protection is the process and materials used to prevent corrosion. The primer included in any
specific paint system is one type of corrosion protection. Only one paint system and accompanying
products should be used throughout the repair.
Audatex does not include allowances for the restoration of bare metal or application of an “e-coat”
equivalent or a “high build primer” either in refinish or in replacement labor.

AE375DBRM-0119
Any considerations in this area will need to be determined during the estimate preparation.
Audatex’s refinish labor:
• includes mixing, application, and flashing of the paint system primers
Anti-corrosion compounds are the second type of corrosion protection.
These compounds are:
• categorized as either wax-based coatings or petroleum-based coatings
• applied inside closed sections of structural members
Audatex labor does not include allowances for anti-corrosion compounds in either refinish or replacement
labor. Any considerations in this area will need to be determined during estimate preparation.
Ancillary Items
Stripes: The removal and installation of tape stripes or decals, as well as the painting of stripes, is a
consideration in the estimating process. Appropriately, these items are considered as parts on the
Audatex estimate and not a part of the refinish operations for any panel. The labor involved in replacing
stripes is as widely varied as the color and the width of the stripes themselves. Some stripes take a few
minutes, while others can take much longer. The decision to tape stripes or paint stripes is frequently
made at the last minute by the refinish technician. Based upon the method used, the time required may or
may not be consistent with the estimate labor to remove and install.
Mouldings, Ornamentation, and Antennas
Our studies show little consistency in mouldings, ornamentation, and antennas on any vehicle, or in
whether the body person removed the parts and/or did not install them prior to the vehicle going to the
paint department. The decision to remove mouldings and ornamentation or to mask them is frequently
one that the refinish technician makes as the job progresses. The current Audatex estimate does not
include R&I labor or masking of these parts in refinish. However, Audatex does facilitate moulding,
ornamentation and antenna R&I through standard coding for the parts.
Fuel Door / Pocket
Some additional precautions and considerations to panels that contain the fuel door:
• masking to protect the filler neck
• painting the inside of the pocket must be performed when the panel is refinished
(Refinish of the fuel filler door itself generally must be performed when the panel is refinished. This
separate operation can be added to the estimate).
Based on the additional considerations presented by masking and refinishing of the fuel filler pocket, 0.1
hour is included in the panel with the filler door to provide necessary time to perform these operations.
This enhancement began with model year 1993 vehicle development.
Transparent Colors
Some colors have been identified by the paint makers as very transparent. These colors may require
tinting the primer/sealer or additional coats of base materials to achieve a correct match (hiding). If this is
necessary to achieve a visual color match (hiding), any application of base color beyond the third base
coat may require an adjustment of the refinish labor and material allowance.
Complete Group Refinish
The refinish labor in the Audatex system is for individual panel refinish and is not intended to provide
complete group or vehicle refinishes. The Audatex applications provide complete and group refinishes
separately. These groupings include complete exterior, complete front end, complete sides and complete
rear refinish.
Labor assigned to these unique groups is not based on individual panels, but the specific group as a
whole. These refinish groups are for exterior panels only and do not include edge, jamb, underside or

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interior refinish labor allowances (see Edges / Jambs / Undersides). In addition, refinish labor allowances
for mirrors, mouldings, handles, finish panels and parts ordered by color are not included in the complete
group refinish.
Note: Due to the numerous variations in bumpers and bumper covers, refinish labor for bumpers or
bumper covers is not included in any of the group refinishes. If the bumper or bumper cover needs to be
refinished, select the individual refinish record in conjunction with the group. The system will calculate the
appropriate refinish labor.
When you need to do a complete exterior refinish in a collision/comprehensive estimate, color change
generally is not encountered, therefore, is not considered in the system. Economies of scale are realized
in a complete refinish that impact the labor required to perform this type of job. Some operations
commonly performed in refinish, (e.g., edging, masking of adjacent panels, etc.), are not usually
performed in complete refinish.
For complete exterior refinish and panels included in each group, refer to the following pages.
Complete Front refinish includes:
• Front end cover (one-piece cover
• Header panel
that takes the place of the bumper
• Fenders and front end panel and surrounds
• Hood panel the headlamps Example: 2008 Dodge Charger)
• Cowl vent panel
Complete Side refinish includes:

• Bodyside outer upper or roof
• Fender
side panel
• Front door
• Bodyside panel (vans)
• Rocker panel
• Rear cab side (trucks)
• Quarter panel
• Rear fender (trucks)
• Rear door
• Bedside panel (trucks)
• Fuel filler pocket
Complete Rear refinish includes:

• Upper rear body panel
• Left / right quarter panels
• Exposed rear body panel
• Left / right quarter extensions
• Upper above lid panel
• Rear Bumper Cover (is only included if the cover is of one-
• Fillers to bumper / quarter
piece construction, surrounds the taillamps and takes the
• Deck lid / Hatchback lid place of the rear body panel Ex: 2008 Chevrolet Corvette)
• Tailgate
Complete Bed refinish includes:

• Outer bedside panels
• Inner bedside panels • Tailgate
• Rear fenders (when applicable) • Fuel filler pocket
• Front bed panel • Exposed surface of bed floor
Complete Exterior refinish includes:

• Front end cover (one-piece cover
that takes the place of the • Quarter panels
• Bed Assembly

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bumper and front end panel and • Tailgate
surrounds the headlamps • Deck lid / Hatchback lid
Example: 2008 Dodge Charger) • Upper rear body panel
• Header panel • Exposed rear body panel
• Hood panel • Bodyside panels (van)
• Fenders • Cab rear panel
• Cowl top panel (rigid) • Cab side panels (trucks)
• Front doors • Rear fenders (trucks)
• Rocker panels • Rear end cover (one-piece cover that takes the place of the rear
• Rear doors body panel and bumper cover and surrounds the taillamps
• Roof panel Example: 2008 Chevrolet Corvette)
Recycled Sectional Refinish
The Audatex system has two refinish labor considerations; one for labor for individual parts, the other for
recycled sectional refinishes.
Labor assigned to the sections is based on the section as a whole, not on individual panels. These
refinish sections are for:
• exterior surfaces
• any included inner structures
• all appropriate edges, jambs, and undersides.
Note: Due to numerous variations to bumpers and bumper covers, refinish labor for bumper covers is not
included in any of the sectional refinishes. If a bumper or bumper cover needs refinishing, select the
individual refinish record in conjunction with the section. The system will calculate the appropriate
refinish labor.
Rocker Panel and Center Pillar • Inner rocker panel
Section refinish includes: • Outer rocker panel
• Outer center pillar • Misc. braces, supports, and brackets
• Inner center pillar • All appropriate edges
Quarter Panel Section

refinish includes:
• Outer quarter panel

• Misc. braces, supports, and brackets
• Inner quarter panel
• All appropriate edges and jambs
Bedside Panel Section refinish

includes:
• Outer bedside panels • Fuel filler pocket

• Inner bedside panels • All necessary brackets
Bed Assembly refinish includes:

• Outer bedside panels
• Inner bedside panels
• Tailgate
• Rear fenders (when applicable)
• Front bed panel
• Exposed surface of bed floor
• All appropriate edges, jambs, and insides

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Cab Section refinish includes:
• Firewall
• Inner & Outer Cab Rear Panel
• Cowl Top Panel (rigid)
• Floor (interior only)
• Hinge Pillars
• Panel Cab Rear Left/Right
• Doors
• Rocker Panels
• Roof panels
• Exposed Inner Panels
Rear Cab with Roof Section

refinish includes:
• Inner and outer cab rear panel • Panel, cab rear left / right
• Outer roof panel
Rear Cab Section refinish includes:

• Inner and outer cab rear panel
• Panel, cab rear left / right
Front Body Outer Sheet Metal

Section refinish includes:
• Header panel
• Fenders • All appropriate edges, jambs and undersides
• Cowl top panel (rigid) (included • Front end cover (one-piece cover that takes the place of the
only if sheet metal is used) bumper and front end panel and surrounds the headlamps
• Hood panel Example: 2008 Dodge Charger)
3/4 Front Body Outer Section

refinish includes:
• Header panel
• All appropriate edges, jambs and undersides
• One fender
• Front end cover (one-piece cover that takes the
• Cowl top panel (rigid)
place of the bumper and front end panel and surrounds the
• Hood panel
headlamps Example: 2008 Dodge Charger)
Front Unitized Section / Front

Inner Complete refinish includes:
• Header panel
• Radiator support panel
• Fenders
• Inner fender panels
• Hood panel
• Firewall
• Cowl side panels
• Front end cover (one-piece cover that takes the place of the
• Cowl top panel (rigid)
bumper and front end panel and surrounds the headlamps
• Front side rails Example: 2008 Dodge Charger)
1/2 Front Body Section refinish

includes:
• Header panel

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• Fenders • Misc. braces, supports, and brackets
• Hood panel • All appropriate edges, jambs and undersides
• Radiator support panel • Front end cover (one-piece cover that takes
• Inner fender panel the place of the bumper and front end panel
• Front side rails and surrounds the headlamps Example: 2008 Dodge Charger)
Front Body Section Left / Right

refinish includes:
• Radiator support panel • Cowl top panel (rigid)

• One inner fender panel • One cowl side panel
• One front side panel • Misc. braces, supports, and brackets
• Header panel • All appropriate edges, jambs and undersides
• One fender • Front end cover (one-piece cover that takes the place of the
bumper and front end panel and surrounds the headlamps
• One fender extension
Example: 2008 Dodge Charger)
• Hood panel
Rear Body Section refinish

includes:
• Quarter panels
• Inner rear body panels
• Quarter extensions
• Tailgate
• Inner quarter panels
• Rear frame rails
• Inner wheel houses
• Floor pan
• Outer wheel houses
• Deck lid / Hatchback lid
• Rear end cover (one-piece cover that takes the place of the rear
body panel and bumper cover and surrounds the taillamps
Example: 2008 Chevrolet Corvette)
Rear Body with Roof Section

refinish includes:
• Roof panels • Exposed rear body panel

• Quarter panels • Inner rear body panels
• Quarter extensions • Tailgate
• Inner quarter panels • Rear frame rails
• Inner wheel houses • Floor pan
• Outer wheel houses • Misc. braces, supports, and brackets
• Fuel filler pocket • All appropriate edges, jambs and undersides
• Deck lid / Hatchback lid • Rear end cover (one-piece cover that takes the place of the rear
3/4 Rear Body Section refinish

includes:
• One quarter panel

• Deck lid / Hatchback lid
• One quarter extension
• One inner quarter panel
• One inner wheel house
• Tailgate
• One outer wheel house
• One rear frame rail

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• Inner rear body panels • Rear end cover (one-piece cover that takes the place of the rear
Section 4-5 Refinish Operations

Refinish Operations
Refinish Operations
Audatex refinish labor generally includes time to perform all operations necessary to accomplish refinish
for new and undamaged OEM or equivalent panels. Audatex refinish labor begins at 320 - 400 grit (dry)
or 500 - 600 grit (wet) as this is the starting point for refinish of a new, undamaged panel. Audatex refinish
times are for single panels unless otherwise noted.
Two-stage
Included Operations: Not Included:
Add flex additive** (when required, labor only) Additional preparation or cleaning of new, unprimed
panels (i.e., bumper covers)
Clear; Clean gun** Additional time for three-stage (see Three-Stage)
Gather materials, equipment and tools** Additional time for two-tone (see Two-Tone)
Initial tint, spray test panel, let down, compare to Adhesive removal
vehicle**
Mix clear coat** Any special coatings applied to luggage compartment
Application of guide coat* Application of “high build” primer
Block sand* Application of e-coat equivalent
Dual action sand* Blending into adjacent panels (see Blending)
Apply and flash; color Body work
Apply and flash clear coat Chipguard application (see Chipguard)
Basic corrosion protection provided by Color Sand and Buff (see Color Sand and Buff)
primer/sealer and paint application
Blow dry clean panels Custom finishes
Booth operations De-Nib
Clean booth Final wash
Clean equipment and materials Gravel guard (see Chipguard)
Clean gun; color Hazardous waste removal
De-wax and degrease Mask mouldings
Get paint Masking of interior surfaces/entryways, engine
compartment and trunk openings. Interior masking may
be performed when necessary to ensure prevention of
overspray damage that may not be prevented by
adjacent panel perimeter masking (including backtaping
or application of foam tape). Interior masking may be
considered when exterior panels (doors, hoods, etc.) are
removed and refinished See Included “protect interior”
operation

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Get paint code Metal preparation and corrosion protection beyond
those listed in Included Operations (i.e. cavity wax)
Hand/wet sand Moulding R&I
Inspect job and paint Paint and materials
Mix and apply flash; additives Painting of stripes
Mix color, spray test panel, compare to vehicle Panel stripping (see Panel Stripping)
Mix, apply, and flash primer (for adhesion Parts R&I
and sealing)
Move car Plastic components (i.e., bumper covers)
Order paint Removal of release agents from raw, unprimed plastic
components (i.e., bumper covers)
Prepare to sand Second or third bagging or masking of vehicle
Prepare to spray Spot putty
Protect exterior of vehicle from overspray utilizing Spray additional test panel
all acceptable methods of bagging, masking,
masking up to 36 inches surrounding the panel
and masking of glass within a panel. This
includes using backtaping and/or foam tape to
close out the gap between panels. If backtaping
and/or foam tape does not adequately prevent
overspray from entering the jamb areas, any
additional masking to protect the interior and
jambs is a not included operation (labor only)
See Not Included “masking” operation
Review estimate/work order Stripe R&I
Tack wipe Tint primer or clear coat
Tack wipe (between color and apply clear Undercoating
when required)
Water wash and clean panel with solvent Unprimed panels (i.e., bumper covers)
**Included in setup
*Welded panel operations
Single-stage
Audatex’s single-stage refinish formula includes all two-stage refinish operations except:
• Gather additional materials to apply clear coat
• Spray test panel/let down panel (Clear Coat)
• Add flex additive (when required)
• Tack wipe for clear coat
• Mix, apply, and flash clear coat
Three-stage
Audatex three-stage refinish formula includes all two-stage refinish operations, plus:
• Gather additional materials
• Spray test panel/let down panel (mid coat)
• Tack wipe (between color and pearlescent / mica coat, when required)

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• Mix, apply and flash pearlescent / mica coat
• Clean gun
• Tack wipe (between pearlescent/mica coat and clear coat, when required)
• Mix, apply and flash clear coat
• Clean gun
Section 4-5 Refinish Operations
Two-Tone
Audatex’s two-tone refinish formula includes the following operations:
• Tack wipe (between colors)
• Additional masking
• Mix second color
• Color tint and check second color
• Apply and flash second color
• Clean gun
Blending
Audatex’s blending refinish formula includes the following operations:
• Complete preparation of blended panel
• Scuff or buff
• Application of color to blended panel
• Application of clear coat to entire blended panel in two-stage and three-stage systems
Chipguard
Audatex’s chipguard refinish formula includes the following operations:
• Gather chipguard materials
• Masking
• Application of chipguard
• Cleanup

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Section 5-1 Standard Manual Entries
Frequently Asked Questions / Glossaries
This is a listing of Standard Manual Entries sorted by M Code. Click here for an explanation of Audatex’s
Manual Entries.
MCODE DESCRIPTION MCODE DESCRIPTION

M00 UNIBODY-FRAME INCL. SETUP 3 M38 PULL LEFT STRUT TOWER 3
M01 CLEAR COAT 4 M39 PULL RIGHT STRUT TOWER 3
M02 TWO TONE PAINT 4 M40 FRAME SIDE SWAY, FRONT 3
M03 FLEX ADDITIVE 4 M41 FRAME SAG, FRONT 3
M04 UNDERCOATING 4 M42 FRAME BUCKLE, FRONT 3
M05 RUSTPROOFING 4 M43 FRAME MASH, FRONT 3
M06 PINSTRIPES – PAINTED 4 M44 FRAME TWIST 3
M07 PINSTRIPES – TAPE 1 M45 FRAME DIAMOND 3
M08 STONEGUARD 4 M46 FRAME SIDE SWAY, REAR 3
M10 PAINT AS REQUIRED 4 M47 FRAME SAG, REAR 3
M11 REPAIR SCRATCHES 4 M48 FRAME BUCKLE, REAR 3
M12 POLISH PAINT 4 M49 FRAME MASH, REAR 3
M13 WHEEL BALANCE 1 M50 CLEAN INTERIOR 1
M14 CORROSION PROTECTION 4 M51 REFINISH, BELTLINE UP 4
M15 COLOR TINT 4 M52 FLUSH AND FILL CRANKCASE 1
M16 COLOR BLEND 4 M53 FLUSH AND FILL TRANSMISSION 1
M17 COVER CAR EXTERIOR 4 M54 FLUSH AND FILL DIFFERENTIAL 1
M18 SET UP AND MEASURE 3 M55 STEAM CLEAN ENGINE 1
M19 REALIGN CONTROL POINTS 3 M56 WASH AND DRY CARPETING 1
M20 ANTIFREEZE / COOLANT 1 M57 CLEAN UPHOLSTERY 1
M21 REFRIGERANT 1 M58 CLEAN FOR DELIVERY 1
M22 TIRE-RIGHT FRONT, BALANCED 1 M59 URETHANE ADHESIVE REMOVAL 1
M23 TIRE-LEFT FRONT, BALANCED 1 M60 HAZARDOUS WASTE REMOVAL 1
M24 TIRE-RIGHT REAR, BALANCED 1 M61 DRILL TIME 1
M25 TIRE-LEFT REAR, BALANCED 1 M62 COLLISION ACCESS TIME 1
M26 TIRE, SPARE 1 M63 FACTORY HARDWARE 1
M27 VALVE STEM 1 M64 UNIBODY-FRAME ALIGNMENT 3
M28 BATTERY 1 M65 DISABLE AIRBAG 1
M29 GLASS INSTALLATION KIT 1 M66 COLOR SAND AND BUFF 4
M30 COLLISION REPAIR MATERIAL 1 M67 RESET ELECT. COMPONENTS 1
M31 SET UP FOR REALIGNMENT 3 M68 CAULK 1
M32 UNIBODY REALIGNMENT-LT FRT 3 M69 GLASS CLEANUP 1
M33 UNIBODY REALIGNMENT-RT FRT 3 M70 COVER CAR INTERIOR 4
M34 UNIBODY REALIGNMENT-LT RR 3 M71 WHEEL OPENING MOULDING KIT 1
M35 UNIBODY REALIGNMENT-RT RR 3 M72 DOOR EDGE MOULDING 1
M36 UNIBODY REALIGNMENT-LT CTR 3 M73 CODE LOCK CYLINDER 1

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M37 UNIBODY REALIGNMENT-RT CTR 3 M99 REFINISH SETUP 4

This is a listing of Standard Manual Entries sorted by Description. Click here for an explanation of
Audatex’s Manual Entries.
M M
DESCRIPTION DESCRIPTION
CODE CODE
ANTIFREEZE / COOLANT M20 1 PAINT AS REQUIRED M10 4
BATTERY M28 1 PINSTRIPES – PAINTED M06 4
CAULK M68 1 PINSTRIPES - TAPE M07 1
CLEAN FOR DELIVERY M58 1 POLISH PAINT M12 4
CLEAN INTERIOR M50 1 PULL LEFT STRUT TOWER M38 3
CLEAN UPHOLSTERY M57 1 PULL RIGHT STRUT TOWER M39 3
CLEAR COAT M01 1 REALIGN CONTROL POINTS M19 3
CODE LOCK CYLINDER M73 1 REFINISH, BELTLINE UP M51 4
COLLISION ACCESS TIME M62 1 REFINISH SETUP M99 4
COLLISION REPAIR MATERIAL M30 1 REFRIGERANT M21 1
COLOR BLEND M16 4 REPAIR SCRATCHES M11 4
COLOR SAND AND BUFF M66 4 RESET ELECT. COMPONENTS M67 1
COLOR TINT M15 4 RUSTPROOFING M05 4
CORROSION PROTECTION M14 4 SET UP AND MEASURE M18 3
COVER CAR EXTERIOR M17 4 SET UP FOR REALIGNMENT M31 3
COVER CAR INTERIOR M70 4 STEAM CLEAN ENGINE M55 1
DISABLE AIRBAG M65 1 STONEGUARD M08 4
DOOR EDGE MOULDING M72 1 TIRE-LEFT FRONT, BALANCED M23 1
DRILL TIME M61 1 TIRE-RIGHT FRONT, BALANCED M22 1
FACTORY HARDWARE M63 1 TIRE-LEFT REAR, BALANCED M25 1
FLEX ADDITIVE M03 4 TIRE-RIGHT REAR, BALANCED M24 1
FLUSH AND FILL CRANKCASE M52 1 TIRE, SPARE M26 1
FLUSH AND FILL DIFFERENTIAL M54 1 TWO TONE PAINT M02 4
FLUSH AND FILL TRANSMISSION M53 1 UNDERCOATING M04 4
FRAME BUCKLE, FRONT M42 3 UNIBODY-FRAME INCL. SETUP M00 3
FRAME BUCKLE, REAR M48 3 UNIBODY-FRAME ALIGNMENT M64 3
FRAME DIAMOND M45 3 UNIBODY REALIGNMENT-LT CTR M36 3
FRAME MASH, FRONT M43 3 UNIBODY REALIGNMENT-RT CTR M37 3
FRAME MASH, REAR M49 3 UNIBODY REALIGNMENT-LT FRT M32 3
FRAME SAG, FRONT M41 3 UNIBODY REALIGNMENT-RT FRT M33 3
FRAME SAG, REAR M47 3 UNIBODY REALIGNMENT-LT RR M34 3
FRAME SIDE SWAY, FRONT M40 3 UNIBODY REALIGNMENT-RT RR M35 3
FRAME SIDE SWAY, REAR M46 3 URETHANE ADHESIVE REMOVAL M59 1
FRAME TWIST M44 3 VALVE STEM M27 1
GLASS CLEANUP M69 1 WASH AND DRY CARPETING M56 1
GLASS INSTALLATION KIT M29 1 WHEEL BALANCE M13 1

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HAZARDOUS WASTE REMOVAL M60 1 WHEEL OPENING MOULDING KIT M71 1
Frequently Asked Questions

While using the Audatex system, questions may arise. Below you will find some of the most frequently
asked questions and answers.
Question: What is included with refinish times for frame components?

Answer: Full Frame Components are typically serviced as E-Coated parts that do not require
refinishing when replaced. The Audatex refinish allowance for these parts is to restore the
corrosion protection that may become damaged during the installation process. Any additional
refinish of the frame or frame components would be a manual entry.
Question: What factors are considered when developing labor times?

Answer: Audatex’s labor methodology considers many factors including, but not limited to, part type,
substrates, construction/attachement methods, ease of access and OEM procedures.
Question: What does the term Overlap mean?

Answer: An operation that is common to the replacement of more than one part or operation.
Question: What is meant by Labor Exclusions?
Answer: Items that are never automatically included in Audatex labor times.
Question: What is the Audatex Two-Tone formula?
Answer: Setup time of 0.4 estimate hours upon selection of the first two-tone panel, plus 30% of
Audatex estimate refinish labor per panel selected. Two-tone is automated in the Audatex system and
can be selected as an operation on a panel-by-panel basis.
Question: What does R&I mean?
Answer: Remove and Install, which is an operation or group of operations that are required to remove
and install the part or assembly.
Question: On the fender, is edging a not-included operation or an included operation?
Answer: When replace and refinish are selected, Audatex automatically includes edge time.
Question: On the door shell, are you including refinish times on the interior jambs?
Answer: When replacing door shells, Audatex’s refinish labor includes the jambs and inside.
Question: On the door panel, is refinish on the jambs included?
Answer: When replacing the outer door panels, Audatex’s refinish labor includes the jambs.
Question: On the quarter panel, is refinish included on the lock pillar?
Answer: When replacing the quarter panel, Audatex’s refinish labor includes the lock pillar and edges.
Question: On the deck lid and liftgate, is refinish included for the interior or the exterior and edges only?
Answer: When deck lid and liftgates are replaced, Audatex’s refinish labor includes the jambs
and inside.
Question: On the rear body panel, does refinish include both sides- exterior and interior?
Answer: When replacing rear body panels, Audatex’s refinish labor includes both exterior and
interior surfaces.
Question: When you replace a floor pan with Audatex, does the paint labor allowance include both sides
of the pan, or just the part inside the trunk?
Answer: Audatex provides time for the interior surface, and not the underside of the floor pan. This
would also apply to pickup bed floors.
Question: When you are refinishing an exterior sheetmetal panel, is the time to mask the gap opening
between the adjacent panels included in the Audatex refinish time?

AE375DBRM-0119
Answer: Yes, Audatex’s refinish time includes the time to mask, (e.g., backtaping or use foam tape), in
the gap opening between the adjacent panels, however the time to mask the interior surface and/or jambs
is not included. Refer to section 4-5 Refinish Operations – Included and Not Included Operations list –
Protect interior surface and jambs.

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Section 5-2 Frequently Asked Questions (FAQ’s)
Question: Where are the Sport Bumper, Dual Hinged Cargo Doors, Rear Doors, etc.?
Answer: Audatex’s system is completely option-driven. Whether you have decoded a VIN or manually
selected your vehicle, you will need to review and select the options available from the Option Menu
located in the Vehicle ID section.
Question: How do I get the labor for the partial I selected?
Answer: When selecting a partial, you need to select the partial noted “PARTL REPL TIME”.
Question: Why is my VIN not decoding?
Answer: Try the following:
1. Re-check the VIN against the vehicle. Are there 17 characters?
2. This may be a vehicle not yet available on the Audatex system. Are you able to manually select
the vehicle?
If you are unable to decode the VIN, please contact Client Services for further assistance.
Question: Why is the price on my estimate different from the price from the dealer?
Answer: The estimate price may differ from the dealer price for one of these reasons:
1. Audatex’s procedures state that any part that has multiple part numbers (due to various colors or
applications that cannot be controlled) is to be supplied with the lowest priced part number.
Message Code 01 alerts the estimator to call the dealer for an exact part number and price.
Message Code 01 will appear on the estimate to the left of the part description.
2. Review the options selected. Are there options that were not selected that would affect the part
number and price?
3. There may have been OEM part increases/decreases. Audatex cannot control when the OEM
increases or decreases a part price. We receive most but not all manufacturers’ prices on a
monthly basis. Any changes in pricing per the manufacturer will be reflected on the following
monthly update.
4. Dealer markup. This is set by each dealer and is not controlled by Audatex or the manufacturer.
Use Audatex’s feature Electronic Price Updates to download the most current manufacturers pricing
information to your system. For additional information, refer to section 3-2 Pricing in the Audatex System.
Question: Why are some parts or labor information not available for Cutaway or Conversion Vans?
Answer: Audatex does not support some parts for Cutaway or Conversion Vans because these parts are
NOT installed by the factory. Estimates can be completed using the appropriate OEM Cargo Van for the
factory built parts and creating a manual/standard entry for the conversion parts.
Before completing the estimate, you need to:
• confirm all conversion parts and pricing information with the dealer/supplier and adjust as needed
• review labor and adjust as required to handle the modifications, based upon the estimate
preparer’s judgment and expertise.
Question: Why doesn’t the system allow Blend on repaired panels?
Answer: Audatex’s Blend Refinish is to blend into an undamaged adjacent panel. Blend Refinish must
be selected with a full refinish adjacent panel. Blend Refinish is for the purpose of facilitating Color Match
into the area. Spot Refinish must be entered as a manual entry.
Question: Why is the system adding time to overridden refinish times?
Answer: When two-stage refinish options are selected, two-stage will automatically be added to the
refinish. In this case, you have three options:
1. Create a manual entry to provide the refinish time you require.
2. To lessen the time entered, calculation of the two-stage will be added to that time.
3. De-select the two-stage refinish, use Audatex’s refinish, and add one manual entry for all two-
stage required.
Question: Why is the system going over the 2.5 Two-Stage Threshold?
Answer: Two-Stage threshold is calculated on rigid, exterior panels’ surfaced refinish only. This
threshold does not apply to flexible panels, interior surfaces, or recycled assemblies operations. The Two-
Stage Threshold also applies to all group refinish operations.

AE375DBRM-0119
Question: Does the system include Jambs and Edges?
Answer: Yes, you will receive Jamb/Edge and/or Underside time when the panel is Replaced
and Refinished.
Question: How do I select Jambs and Edges on repaired panels?
Answer: As of November 2009, Audatex has started to add Jambs and Edges as a selection for repaired
panels on new and updated models. If these choices are available, they may be used for refinishing on
repaired panels. If the vehicle does not fall into this category refinishing jambs and edges requires a
manual entry.
Question: Is tinting included in the Audatex system?
Answer: The Audatex system includes time for the initial mix, check, one tint cycle, and check.
Question: Why do I get less time when I select a Group Refinish instead of refinish on each
individual panel?
Answer: The labor assigned to this unique group is based on the group as a whole, not individual panel.
Edges, Jambs, and Undersides are not included in a Group Refinish.
Question: How much of the panel is masked?
Answer: Audatex’s labor provides time to mask up to 36” surrounding the panel. From that point, it’s
covered by bagging the entire vehicle.
Question: Does bagging and masking include the cost of the bag?
Answer: Audatex includes the time in the labor. However, the estimate preparer decides what is, or is
not included in the Paint Materials.
Question: Does Flex Additive listed in the “Included Operations” include the cost of the flex additive?
Answer: Audatex includes the time in the labor. However, the estimate preparer decides what is, or is
not included in the Paint Materials. For additional information, refer to section 4-4 Refinish Guidelines –
Paint Materials and Paint Materials and Costs.
Question: I only wanted to R&I the headlamp assembly. However, the estimate shows that the
component parts of the assembly are included. Why?
Answer: When you select a main assembly to obtain R&I labor, you cannot select a component part of
that assembly on the same estimate. The process of the main assembly canceling the price and labor of
component parts is still in effect.
Question: Why do I not have selections for Three-Stage refinish, Two-Tone, and/or Chipguard?
Answer: These options are controlled by Profiles. Please contact Technical Support for assistance.
Question: I tried to get door R&I labor by replacing the door and entering zero (00) in the price field.
Why is the R&I labor so high?
Answer: The function of overriding the price to obtain R&I labor is to be used on items that contain only
R&I labor. This includes items such as mouldings, nameplates, interior trim panels, etc. If functions used
on items that contain full replacement or overhaul labor, you will receive full labor. For major bolted
panels, Audatex provides Additional Labor/N operations. These operations furnish R&I labor for the
estimate preparer’s use when needed. They are available as R&I operations in Audatex EstimatingTM.
Question: I selected “Replace Salvage” to get R&I labor, but got full replacement labor instead. Why?
Answer: Salvage replacement operations may be entered for any part that can be replaced “new”.
• If the salvage operation is listed, you will receive R&I labor.
• If the salvage operation is not listed, the labor will be the same as the corresponding replace
“new” time. If the replace “new” time includes full replacement or overhaul labor, you will receive
full replacement or overhaul labor on the salvage operation. You will not receive R&I labor.
Question: The refinish labor for the hood panel seems low. Do you include labor to refinish
the underside?
Answer: You will receive underside, jamb, edge, or inside refinish labor only when a panel is being
replaced, not repaired. To receive this additional labor, you must select either, “replace new,”
“aftermarket,” “recycled,” and or “partial replace” with the refinish operations for the same part.

AE375DBRM-0119
Question: Why is the replacement labor for a recycled front door so low when I’m also replacing the
rocker panel?
Answer: When replacing a rocker panel and a recycled door, the time to R&I the door is included in the
rocker panel. The standard guide numbers for the rocker panel are 187/188 and the front doors are on
207/208. Because the rocker panel has the lower guide number, you will receive door R&I on the rocker
panel replace. Therefore, the labor for door R&I will be deducted from the door itself. The labor remaining
on the door is to:
• R&I the lock cylinder, mirror, outer belt Weatherstrip or moulding, door handle, and Weatherstrip
(when on the door)
• Remove the trim panel and lock cylinder from the recycled door (when power options are
selected, the labor to R&I the trim panel is included in door R&I).
Question: The aftermarket bumper I received did not include the mounting brackets. Why does my
estimate show that the mounting brackets are included?
Answer: Aftermarket parts are not always supplied in the same manner as the vehicle manufacturer
supplies them. Sometimes the OEM bumpers include the mounting brackets, impact strip, etc. Assembly
information shown on the graphics is representative of the OEM part. If you select component parts of the
OEM assembly in conjunction with an aftermarket bumper, prices for the component parts will be
eliminated. Therefore, prices for the component parts will have to be manually added to your estimate.
Question: Why was I able to enter repair time on a part that is not typically repairable for my vehicle?
Answer: The Audatex system automatically generates the “repair” operation codes. The program that
creates these codes produces them for all years and all models. This allows repair to be performed on all
parts regardless of model, year, or option application. Keep this in mind when selecting repair or refinish
for parts not applicable to your specific estimate. The repair operation would be accepted while the
refinish operation would be rejected.
Question: I selected the refinish operation and entered my own time to paint the door shell. I am also
replacing and refinishing the door outer repair panel. Why did I receive 0.5 hour to paint the door
outer panel?
Answer: The labor to refinish the door shell and outer repair panel is the same. Even though the pre-
stored labor was overridden to spot paint the door shell, the system still thinks that you are trying to
refinish the same panel twice. This is why you only received time to refinish the jambs on the door outer
repair panel. The additional time for spot painting should be added by using the standard manual entry
code M10 rather than by overriding the pre-stored labor on the door shell.
Question: Why was adjacent panel overlap deducted when I only wanted to blend the first panel and not
completely refinish it?
Answer: “Blend Refinish” is automated. All overlap still applies for “blend” and manually entered
refinish times.
Question: Why is the replacement labor for the radiator support panel so high?
Answer: Audatex replacement labor for radiator support panels includes all bolted parts that must
be removed to gain access to the panel. On your estimate, check the labor on the front end bolted
parts. You will see that there is either no labor or only a portion of the full replacement labor is
shown. The following labor analysis is an example of the included operations in a typical radiator
support replacement.
Analysis of Operations Included in the Radiator Support Panel
Operation Labor
R&I HEADLAMP DOOR LT 0.2*
R&I HEADLAMP DOOR RT 0.2*
DISCONNECT/RECONNECT FENDER FRONT AT SUPPORT PANEL LT 0.3*
DISCONNECT/RECONNECT FENDER FRONT AT SUPPORT PANEL RT 0.3*

AE375DBRM-0119
R&I FRONT BUMPER 1.0*
R&I FRONT BUMPER ENERGY ABSORBER LT 0.3*
R&I FRONT BUMPER ENERGY ABSORBER RT 0.4*
R&I HEADLAMP ASSY LT 0.4*
R&I HEADLAMP ASSY RT 1.7*
R&I RADIATOR 1.0
CUT AND REWELD RADIATOR SUPPORT AT INR FENDER PANEL LT 1.0
CUT AND REWELD RADIATOR SUPPORT AT INR FENDER PANEL RT 1.0
CUT AND REWELD RADIATOR SUPPORT AT LOWER CROSS MEMBER 2.0
PULLBACK WIRING FOR ACCESS 0.5
R&I A/C CONDENSER 1.7*
TRANSFER BRACKETS 0.5
SEAM SEALING 0.4
TOTAL 12.2
*BOLTED PARTS
FOR THE RADIATOR SUPPORT PANEL, REPLACEMENT LABOR IS 15.4 HOURS WITH BOLTED
PARTS REMOVED.
Question: Why does the labor report only show minimal labor related to the engine and mounts
(Combination Engine) when the engine must be suspended using a special tool?
Answer: There are a number of different tools and methods that could be used to support a drivetrain.
Each may require different levels of preparation. The Audatex labor allowances do not take into account
any special equipment or procedures necessary to prepare the drivetrain to support and only allows the
labor to raise and support (Combination Engine) after the engine is prepared for the support tool and any
special tools are mounted.
Question: What is the current model year when selecting PXN or PXS searches?
Answer: The current model year for PXN and PXS searches is determined by the most recent year
selected and the vehicle models available under that year selection. The current model year information
continually changes as vehicles are added and updated.

AE375DBRM-0119
Section 5-3 Submitting a Request for Review (RFR)
Submitting a Request for Review (RFR)
Questions Concerning Estimates
Audatex provides a process to answer or clarify any inquiries you may have on a particular estimate. This
process is known as Request for Review (RFR).
The RFR’s are routed to our group of specialists who review, research, and answer each inquiry. During
their research, they refer to:
• Audatex field operation studies
• Manufacturers price books and tapes
• Manufacturers service manuals
• Manufacturers engineering drawings
• Manufacturers production information pertinent to the specific vehicle and model of the estimate
in question
• Input from manufacturers and repair facilities
• Bulletins from independent technical sources, paint manufacturers and research groups
• Vehicle dealers for inspection purposes
If a change is required:
• In most cases, changes made will be available to Audatex clients on the next update/release.
• An e-mail to the client will follow to explain what change will be made and when it will be available
to the client.
If no change is required:
An email will follow to explain:
• what research has been performed
• why a requested change is not being made
For a disputed labor time, a detailed labor report identifying all operations and their values may be
included. This labor report will also show where any overlap has occurred in the specific estimate
being reviewed.
How to submit an RFR (Request for Review)
An RFR form is included at the end of this manual. You can also get this form by calling, faxing, e-mailing,
or writing us. Send the RFR form to us by mail, fax, or e-mail. You can also discuss your request with us
by telephone.
RFR contact info:
E-mail: RFRGroup@audatex.com
Address: Audatex Global Data & Content
Attn: RFR
1301 Solana Blvd.
Suite 20100
Westlake, TX 76262
For all other Technical Support inquiries unrelated to database inquiries, please call (866) 420-2048 and
follow the prompts.

AE375DBRM-0119
Section 5-4 Audatex System Abbreviations
Audatex System Abbreviations
For all other Technical Support inquiries unrelated to database inquiries, please call (866) 420-2048 and
follow the prompts.
2WD 2-wheel drive L L/F Left front
4WD 4-wheel drive L/GATE Liftgate
4WS 4-wheel steering LIC License
& And LK Lock
Automatic Adjustable
A AAS LKG Locking
Suspension
ABS Absorber LMP Lamp
A.B.S. Anti-lock brake system LN Line/Lane
A/C Air condition(er) (ing) LNKG Linkage
ACC Accessory LOUV Louver
ACS Active Cornering Suspension L/R Left rear
A/CLNR Air Cleaner LT Left
ACT Actuat(e) (or) (ing) LTD Limited
ACTV Active LTHR Leather
ADDNL Additional LUGG Luggage
ADH Adhesive LUX Luxury
ADJ Adjust(er) (ing) (or) (ment) LVR Lever
AEROPKG Aero Package LWR Lower
Advanced High Strength
AHSS M MAG Magnesium
Steel
AIR INJ PMP Air injection pump MAN Manual
ALT Alternator MBR Member
ALUM Aluminum MDL Model
ANT Antenna MECH Mechanical
APPLQ Appliqué MFG Manufacturing
Aftermarket Quality
AQRP MFLR Muffler
Replacement Part
A.R. Alternate Replace Method MFR Manufacturer
ASSY Assembly MID Middle
A/T Automatic transmission MIR Mirror
Automatic with Manual
A/TW/MS MISC Miscellaneous
Select
AUTO Automatic MIX SUB Mixed substrates
AUX Auxiliary MKR Marker
AVAIL Available MLDG Moulding
AWD All wheel drive MNFLD Manifold
B BAT Battery MNRF Moonroof
BCAM Backup Camera MNTR Monitor
BDSD Bedside MOD Module
BDY Body MPH Miles per hour

AE375DBRM-0119
BDYSD Bodyside MPI Multi-port fuel injection
BK Back MT Mount
BKT Bucket MTD Mounted
BLK Black MTG Mounting
BLW Below MTR Motor
BLWR Blower MVBL Movable
BMPR Bumper M/T Manual transmission
BNCH Bench N N/A Not available
BND Bond na Not Applicable
BRG Bearing NAV Navigation
BRGHM Brougham N/B Notchback
BRK Brake NO. or # Number
BRKT Bracket N/PLATE or N/P Nameplate
BRL Barrel O O/B On-board
BRT Bright OBC Order by color
BSHG Bushing OBNS On Board Navigation System
C C Clear OBSNSR Obstacle sensor
CA California OCC Occupant
CAM Camshaft O/H Overhaul
CANN Cannister O/LAP Overlap
Certified Aftermarket Parts
CAPA O/LAY Overlay
Association
Occupant position detection
CATA Catalytic OPDS
system
Cubic centimeter, Cruise
CC OPNG Opening
Control
CFI Cross fire injection ORD Order
CHNL Channel ORN Ornament
CHR Chrome OTR Outer
CID Cubic inch displacement OWS Obstacle Warning System
CLNG Cooling P P Privacy
CLNR Cleaner PARTL Partial
CLNT Coolant PASS Passenger
CLNT RCVRY
Coolant recovery tank PC Piece
TANK
CLR Color, Cooler PDL Power Door Locks
CMBR Camber PERF Performance
CMPR Camper PKG Package
CMRA Camera PKLMP Parklamp
Clutchless Manual
CMT PLNM Plenum
Transmission
CNDSR Condenser PLR Pillar
CNR Corner PLT Plate
CNRG Cornering PNL Panel
CNRG LMP Cornering lamp PRE-PTD Pre-painted

AE375DBRM-0119
Proximity Sensing Cruise
CNSL Console PROX
Control
CNTL Control PRSR Pressure
CNVRT Convertible PRTNSR Pretensioner
COL Column P/S PUMP Power steering pump
COLL Collision P/S RESVR Power steering reservoir
COMB Combination P/S, PWR STRG Power steering
COMP Computer PTD Painted
COMPL Complete PTM Paint to match
COMPR Compressor P/U Pickup
COMPT Compartment P/W Power Windows
COMM Communication PWR Power
CONN Connect(ing) Q QTR Quarter
CONV Converter R RAD Radiator
CPE Coupe R,R & I Remove, Remove & Install
CPLG Coupling R,R & R Remove, Remove & Replace
CRBN FBR Carbon Fiber RBRD Running Board
CRS Cross R/C Remote control
CRMC Ceramic RCKR Rocker
CRSMBR Crossmember RCVR-DHYDR Receiver dehydrator
CSTR Caster RCVRY Recovery
CTR Center RECHRG Recharge
CUSH Cushion REFL Reflector
CVJT Constant velocity joint REG Regulator
CVR Cover REINF Reinforcement
Constant Velocity
CVT REL Release
Transmission
CYL Cylinder REMAN Remanufactured
D D/B Disc brake REP Represents
DBL Double REPL Replace(d)
D&C Disassemble and clean REPR Repair
DCL Decal REQD Required
DEFG Defogg(er) (ing) RES Resonator
DEFL Deflector RESRV Reserve
DEHYDR Dehydrator REST Restraint
Diagnostic energy reserve
DERM RESVR Reservoir
module
DIAG Diagnostic RET Retainer
DIFF Differential RF Roof
DISCRIM Discriminating R/F Right front
DISP Display RFNSH Refinish
DISTR Distributor RMT Remote
DIV Division R&I Remove and install
DLX Deluxe RR Rear

AE375DBRM-0119
DMPR Damper R/R Right rear
DPD Diesel Particulate Diffuser R&R Remove and replace
DPF Diesel Particulate Filter RT Right
DPS Dual phase steel RVL Reveal
DR Door RVT Rivet
DRV Drive S S Shaded
DRV LMPS Driving Lamps S/B Seatbelt
DRVR Driver S/BNCH Split bench
DSGN Design SCKT Socket
DSL Diesel SD Side
DYTM RNG
Daytime Running Lamps SDM Sensing & diagnostic module
LMPS
E EA Each SECT Section
EDN Edition SED Sedan
EFI Electronic fuel injection SFTY Safety
EHSS Extra high strength steel SHLD Shield
ELEC Electric/Electronic SIG Signal
EMB Emblem SIPS Side impact protection system
Supplemental inflatable
ENG Engine SIR
restraint
ENT Entertainment SIS Side impact sensor
EQUIP Equipment SLDG Sliding
ESCUT Escutcheon SLNT Sealant
EST Estimate(d) SLS Self Leveling Suspension
EVAC Evacuate SMC Sheet Molded Compound
EVAP Evaporator SMKR Side Marker
EXC Except SNGL Single
EXH Exhaust SNR Sensor
EXPN Expansion SNRF Sunroof
EXTD Extended SOL Solenoid
EXTN Extension SPCHG Supercharger
EXTR Exterior SPD Speed
F FI Fuel injection SPK Spoke
FIL Filler SPKR Speaker
FIN Finish SPLR Spoiler
FLDG Folding SPP Supplied pre-painted
FLAMPS Fog Lamps SPR Spring
FLNG Flange(d) SPT Sport
FLR Floor SRND Surround
FNDR Fender SRS, S.R.S. Supplemental restraint system
FRM Frame STAB Stabilizer
FRT Front STD Standard
FRWD Forward STKR Striker

AE375DBRM-0119
FT Foot (feet) ST Seat
FWD Front wheel drive STL Steel
G GARN Garnish STNY Stationary
GDE Guide STOR Storage
GEN Generator STRG Steering
STRG WHL TRANS Steering Wheel
GLS Glass
CTRL Transmission Control
G/N Guide Number SUPP Supplied
GRD Guard SUPT Support
GRVE Groove SUSP Suspension
GSKT Gasket SUV Sport utility vehicle
GTR Gutter SW Switch
H H/B Hatchback S/W Station wagon
H/D Heavy duty SYS System
HDLMP Headlamp T T Tinted
HDLNR Headliner T/G or T/GATE Tailgate
HDR Header TELE Telescopic
HEI High energy ignition TEM Tempered
HID High Intensity Discharge TEMP Temperature
HLGN Halogen THERM Thermometer
HNDL Handle THRT Throttle
HNG Hinge TMG Timing
HNGD Hinged TLLMP Taillamp
HNGR Hanger TNK Tank
HNYCMB Honeycomb TNSNR Tensioner
HRNSS Harness TORQ Torque
HSG Housing TORS Torsion
Tire Pressure Monitoring
HSLA High strength low alloy steel TPMS
System/Sensor
HSS High strength steel TRAC Traction
H/T Hardtop TRANFR Transfer
HTD Heated TRANS Transmission
HTR Heater TRNSVS Transverse
HUD Heads Up Display TTL Total
HVY Heavy TURBO Turbocharge
HYD Hydraulic U U/JT Universal joint
I IGN Ignition UHSS Ultra high strength steel
IN Inch(es) UPR Upper
INCL Includ(e) (ed) (s) (ing) URTH Urethane
IND Indicator V VAC Vacuum
INDV Individual VAL Valance
INFLAT Inflatable VEH Vehicle
INFO Information VERT Vertical

AE375DBRM-0119
INJ Injection VENT Ventilated
INJR Injector VLV Valve
INL Inlet VNL Vinyl
INR Inner VOL Volume
INS Insert VPR Vapor
INST Instrument VPR CANN Vapor canister
INSUL Insulation W W/ With
INT Intake, internal WARN Warning
INTCLR Intercooler W/G or W/GRAIN Woodgrain
INTER Intermediate WGN Wagon
INTR Interior WHL Wheel
I/P Instrument panel WHLHS Wheel house
I/S Inside WHL OPNG Wheel opening
ISLTR Isolator WLD Weld(ed)
J JKT Jacket WNDW Window
JT Joint W/O Without
K K/B Kammback WPR Wiper
L L Liter W/S or W/SHIELD Windshield
LAM Laminated W/S WSHR RESVR Windshield washer reservoir
LAT Latch WSHR Washer
L/B Liftback W/STRIP Weatherstrip
LDW Lane Departure Warning Y YR Year
LED Light emitting diode

AE375DBRM-0119
Section 5-5 Glossary of Audatex Terms
Glossary of Audatex Terms
This glossary is intended to aid in the use and understanding of Audatex applications. The definitions
provided in this glossary are pertinent only to the Audatex system. Therefore, no implication or
recommendation is made to use this glossary in any other manner.
• Access Time: Labor required for the removal of all necessary parts to gain access to the
innermost part being repaired and/or replaced.
• Additional Operation: An additional process that may be required in conjunction with the repair
or replacement of a specific vehicle part (e.g., aim headlights).
• Adjustor: An insurance company representative responsible for the verification of coverage
and/or settlement of claims.
• Aftermarket: Any part or accessory that is purchased from a source other than the OEM parts
distribution network or automotive recycler.
• Align: To bring all appropriate edges of a part or assembly flush or square with adjacent or
related parts or assemblies during a repair or replacement operation.
• Alternate Replace Method (A.R.): An alternate replace method refers to an industry accepted
repair methodology that is based upon sources and practices other than OEM.
• Appearance Allowance: A specific dollar amount determined by the estimator, paid, or credited
to a vehicle owner in lieu of a part repair or replacement.
• Application: Another word for computer software program.
• Appraiser: A person who inspects a damaged vehicle and determines what repairs or part
replacements are required to restore the vehicle to the condition it was in immediately prior to
loss. Also known as an Estimator.
• Assembly: Two or more related parts of a vehicle that are preassembled by the manufacturer
and sold under one part number.
• Audit Trail: Information provided on the very last line of an estimate to indicate the potential
availability (as well as the quantity included in the Estimate) of both Parts Exchange New and
Parts Exchange Salvage items.
• Backup: A copy of the contents of your disc. Because discs can be lost or damaged, it is
important to backup your files often to prevent the loss of valuable information and time.
• Betterment: A specific percentage determined by the estimator, deducted from the cost to repair
or replace a particular part in the event it is repaired or replaced with a part that is higher quality
and will increase the value or condition of the vehicle (e.g., tires and batteries). Betterment may
also be applied to paint that is faded, cracked, etc. Also known as depreciation.
• Boot: Booting refers to turning on a computer, or the process of loading the system software into
the computer at startup time. When you reset your computer, you are giving it a ‘warm boot’
because your system has not been fully shut down.
• Bright: The shiny, reflective decorative trim or moulding around the windows, door lock
cylinders, etc., on some vehicles.
• Buffer: A storage device used to compensate for a difference in rate of data flow, or time of
occurrence of events, when transmitting data from one device to another (or a device separating
other devices in a system).
• Byte: One unit of information inside a computer. Bytes are also used as a measure of capacity;
Kilobyte = 1,000 bytes, Megabyte = 1,000,000 bytes.
• Caddy: The case that holds your DVD inside the drive mechanism. Not all drives require a
caddy, those that do usually come with one DVD caddy.
• CD-ROM: An acronym for Compact Disc, Read Only Memory. A special optical storage device
that can contain millions of bytes of information. You cannot save (or write) to a Read Only CD.
• Certification Code (CRT): Appearing on the Parts Exchange New Locate Report, this code
indicates a part is certified by CAPA© (Certified Aftermarket Parts Association).
• Claimant: One who makes a claim against another’s insurance company. In the Audatex
system, a Claimant is considered an individual other than the insured.
• Classification Code (CLS): Appearing on the Parts Exchange Locate Report, this code
indicates whether a part is a Non-OEM part or an OEM part.

AE375DBRM-0119
• Clear Coat: A clear, shiny UV resistant coat of paint (e.g., urethane or acrylic enamel) applied
over the base or color coat of paint on a vehicle.
• Clip: A group of related vehicle parts purchased from an automotive recycler as an assembly
(usually the complete front rear section of a vehicle). It is also known as a Salvage Clip.
• Collision: In the Audatex system, Collision is the appropriate type of loss if damage to an
insured vehicle results from impact with another vehicle or object. Abbreviated as COLL or COL.
• Combination Suspension: The Audatex term for raising and supporting a vehicle.
• Comprehensive: In the Audatex system, comprehensive is the appropriate type of loss if
damage to an insured vehicle results from something other than collision (e.g., fire, hailstorm
or vandalism).
• Computer Graphics: Pictorial representations such as diagrams, drawings, or charts generated
on a computer.
• Configuration: The specific combination of hardware and software being utilized in a personal
computer application, or the selected parameters that determine the operation of a device.
• Control Entry: Any damage entry in an Audatex estimate that contains a guide number.
• Control Log Number: In the Audatex system, the log number assigned to the estimate used to
initiate the original estimate (or schedule) is the control log number.
• Correction / Update: In the Audatex system, a correction is a supplement used to correct an
estimate that contains an error or omission.
• CPU: An acronym for Central Processing Unit. Another term for a computer’s microprocessor
(the control center of the computer where all calculations take place).
• Cursor: A symbol indicating where the next keyboard input or mouse click will be placed.
• Customer ID: The identification number(s) assigned to each Audatex client. A customer ID is
required to process all Audatex estimates. Also known as estimator ID.
• Customer Master File (CUSTMST): Stored on the Audatex’s host system, the customer master
file contains special processing specifications and Customer ID numbers unique to each Audatex
client. (CustMST is also referred to as Host Settings).
• Damage Entry: An entry made consisting of an operation code and the corresponding guide
number to indicate repair or replacement relative to damage on a vehicle. In a damage entry, the
estimator can also include price, labor hours, percentage of an adjustment (discount, markup, or
betterment), and/or one of four shop labor rates. The damage entries are then entered into the
Audatex system to create an estimate.
• Database: Integrated file of information organized for access and retrieval.
• Data Transmission: A communications event where data is transmitted from one device
to another.
• Dedicated Line : A telephone line used for the sole purpose of data transmission via a computer.
• Deductible: A dollar amount, specified in most insurance policies, beyond which insurance
protection begins. The insured assumes the loss up to the limit of the Deductible amount. Then
the insurance company pays any amount over the Deductible up to the policy limit.
• Default: The standard choice, option, or selection automatically used by a computer program
unless changed by the user.
• Disc: The magnetic medium on which the computer stores information.
• Disconnect & Re/connect: Detach and reattach items necessary to perform an operation (e.g.
wiring, hoses, etc).
• Diagnostics: A specific software or hardware procedure designed to verify a computer’s
operation and identify reasons for failure.
• Disc Drive: The mechanism that rotates a disc past the read/write device (or ‘head’) inside
a CPU.
• Download: A method of data transmission whereby a computer receives data from another
device (e.g., a web server, host, or personal computer).
• Driver: Specific software that enables and controls the interaction of a device (e.g., a printer)
with a computer program.

AE375DBRM-0119
• Drive-in Inspection: An inspection of a damaged vehicle which is still operable and which is
brought to wherever the appraiser/estimator conducts business.
• DVD: An acronym for Digital Versatile Disc, the latest generation of disc storage technology.
• Economy Part: Any new vehicle part or accessory that is purchased from a source other than
the OEM parts distribution network.
• Electronic Price Update: A feature that lets you download the most current OEM parts price
information directly from Audatex.
• Estimate: The written determination made by an appraiser or estimator, upon inspection of a
damaged vehicle, regarding the cost required to restore the vehicle to the condition it was in
immediately before the loss.
• Estimator: An appraiser or insurance company representative who inspects a damaged
vehicle and determines the cost required to restore the vehicle to its condition immediately
before the loss.
• Estimator ID: The identification number(s) assigned to each Audatex client. An estimator ID is
required to process all Audatex estimates. Also known as Customer ID.
• Factory Provided: All standard and optional vehicle parts installed at the factory by the original
manufacturer of the vehicle.
• Fast Start: Audatex's Fast Start vehicle files provide clients with the ability to complete damage
estimates on "Mirror Image" current Model Year vehicles using existing previous model year, part
numbers and prices. Extensive research of manufacturers' information and industry publications
results in the listing of all Fast Start carryover vehicles that have no major changes or restyling
and only minor cosmetic changes.
• Field Inspection: An inspection where the appraiser/estimator goes to the location of a
damaged vehicle to write an estimate.
• File: A collection of information stored on a disc (e.g., a document, a system file, or
an application).
• Flat Rate Labor: A suggested set time to remove and replace a part, or to complete any
labor operation.
• Frame Time: To include total labor costs for frame straightening and setup operations on an
Audatex estimate printout. Entries consisting of an operation code I (or N) and guide number
000, along with any applicable price and/or hours, is written on the Audatex estimate (also see
Unibody-Frame Including Setup).
• Group Refinish Operation: A refinish operation that indicates the surface refinish of a group of
adjacent panels as a single operation. Group Refinish Operations do not include labor for
refinishing the edges or undersides of the panels.
• Guide Number: A three- or four-digit reference number used by Audatex to identify a part and its
corresponding pre-stored data (description, price, labor, and rate code). Guide Numbers are
assigned to every part illustrated in the Audatex system.
• Hardware: The physical components of a system (e.g., mechanical or electrical).
• Host: The Audatex mainframe computer.
• Included Operation: Any operation (e.g., removal and replacement of a part) completed in its
entirety while performing another separate operation, which is calculated into Audatex Labor.
• Insured: The person purchasing the insurance policy from the insurance company.
• Interface: Boundary where two or more devices interact or a program enabling separate
elements to work together.
• K: An acronym for kilobyte (in relation to computers); represents 1,000 bytes.
• Labor Rate: The dollar amount applied to flat rate labor (time) specifically quoted in dollars per
hour by labor category (frame, mechanical/electrical, refinish, or sheet metal).
• Liability: In the Audatex system, Liability is the appropriate Type of Loss resulting from damage
or injury one individual causes to another for which the first individual is legally liable.
Abbreviated as LIAB.
• Log Number: A unique file number that appears on each Audatex estimate printout. This
number allows retrieval of a specific estimate for subsequent Corrections, Supplements,
Prints, etc.

AE375DBRM-0119
• Login ID: A user-specific identification code for logging into Audatex Estimating™ or other
web products.
• Logon, Logoff: Typing a password or designated word before starting to use an application and
typing another to indicate when you are finished.
• Loss: In the Audatex system, an occurrence of damage of any type to vehicle.
• Manual Entry: A damage entry made in the Audatex system for a part or operation that is not
assigned a guide number.
• Memory: The place in the computer that (temporarily) stores information while you are working
with it.
• Menu: A list of options or commands in a computer program visible on the screen.
• Menu Bar: The horizontal strip at the top of the screen that contains menu titles.
• Microcomputer: Personal computer containing processor, input and display devices,
and memory.
• Microprocessor: The computer’s main brain, the control center for the computer.
• Modem: A device that takes electronic information from a computer and converts it into sounds
that can be transmitted over telephone lines. This lets computers communicate via existing phone
lines.
• Multi-level Assembly: The combination of two or more assemblies, plus related component
parts, sold by the manufacturer under one part number.
• NAGS: An acronym for National Auto Glass Specifications. An organization that specifies,
certifies, and publishes pricing for automotive glass. In the Audatex system, the use of operation
code NG or EC automatically supplies the NAGS price when available. If a NAGS price is not
available, there will not be a NG or EC code accessible for the glass part.
• Non-OEM: All parts that are considered Aftermarket, Economy, or Salvage.
• OEM: An acronym for Original Equipment Manufacturer. A new replacement part or
accessory that is manufactured by and available through the vehicle manufacturer’s parts
distribution network.
• Online: To be on and ready to go. For example, when a printer is online, it is turned on,
contains paper, and is all ready to print.
• Operation Code: An alpha code indicating the type of repair or replacement operation selected
on the Audatex system.
• Original Price: The part price effective on the date that an estimate was originally processed.
• Overhaul: A type of flat rate labor that contains R&I and R&R labor plus time to completely
disassemble and reassemble an assembly (e.g., bumpers, suspension, drive axles, and steering).
• Overlap: The labor associated with an operation that is common to the replacement of two or
more parts.
• Paint Material: The cost for paint and materials is calculated by multiplying the value entered in
Rate 5 of the Audatex Rates/Calculations screen by the total net refinish labor in Rate 4.
• Partial Replace Operation: The partial replacement of a service part (e.g., quarter panel belt
cut, moulding kit, etc.).
• PXN: An acronym for Parts Exchange New. An Audatex feature that provides pricing and
available information regarding new replacement parts and assemblies.
• Password: Required code permitting a user to access protected parts of a program.
• Peripherals: Any item attached to the outside of the computer such as a printer, modem,
monitor, or keyboard.
• Port: An outlet on the back of a computer to which various peripherals are connected. The two
primary ports are the serial port and the printer port, although the keyboard and monitor
connections can also be called ports.
• Preload: A feature of the Audatex application that allows the estimate preparer to create
reusable files with data common to many estimates (e.g., remarks, labor rates, etc.).
• Primary Impact: In Audatex, primary impact indicates the area of the loss vehicle that sustained
the most severe damage.
• Printout: Printed output from a computer. A printout of all applicable Audatex estimates can be
produced (e.g., Estimate, Supplement, etc.).

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• Program: A special file on disc that contains instructions for the computer.
• Pullback/Rollback: Partially loosen or remove items to gain access, or move out of the area of
immediate work (e.g. carpet, wiring, insulation, weatherstrip etc).
• R & I (Remove & Install): An operation or group of operations that are required to remove and
install the part or assembly. Audatex time includes normal adjustment and alignment for correct
fit, and does not include any duplicated effort. The installation is for the originally attached part.
• Rag Rule: The Radiator, Air conditioning condenser, and Gas tank usually require removal from
a vehicle when they are repaired. When operation code I is selected for any one of these three
parts, Audatex automatically adds the necessary R&I labor.
o This rule no longer applies to new vehicles models released after January 2018.
• RAM: An acronym for Random Access Memory is the primary type of memory storage in a PC
that stores information temporarily while you are working on it. Information stored in RAM is
temporary. If you turn the power off without saving first, the information is gone forever.
• Rates: The percentage or dollar amounts applied to labor, labor tax, and parts tax.
• Related Prior Damage: Damage to the vehicle that occurred before the current loss. When prior
damage exists, the estimator determines an amount to be deducted from the cost to repair or
replace the damaged part because the part was not in original condition when the current
loss occurred.
• Remarks: In the Audatex system, the user is able to preload commonly used remarks for printing
on the final estimate. For example, this might include “Tow bill to be handled separately.”
• Replace (Replacement): Is an operation or group of operations that are required to remove the
damaged part and replace with the new OEM or new alternative part. The Remove and Replace
(R&R) time includes normal adjustment and alignment for correct fit and does not include any
duplicated effort. Replace includes any operations over and above the R&I operations.
• ROM: An acronym for Read-Only Memory, the part of memory that contains information or
instructions. Information in ROM cannot be changed, as it is Read-Only.
• Schedule: An estimate used to store available administrative data for an Audatex estimate in the
Audatex host before vehicle inspection. Upon vehicle inspection, the data can be retrieved,
edited, and a final estimate printed.
Note: Schedules saved in the host can be obtained with PCOPY.
• Scroll: To move what is displayed on a computer’s screen (e.g., a list, a document) so that a
different part of it is visible. This can be done by using the Page Up and Page Down keys.
• SDI: An acronym for Standard Data Interface, a type of file format used when data files are
transferred between an Audatex computer and a data management system (using the Transfer
Estimate function).
• Software: Computer programs (or applications) containing instructions that control
computer hardware.
• Standard Manual Entry: A special series of Audatex codes that contain the prefix M followed by
a two-digit number. Standard manual entries represent damage entry descriptions that are
commonly made in the Audatex system.
• Sub Assembly: An assembly within a multi-level assembly that is available individually from the
• Sublet Repairs: Repairs to be performed for a negotiated or contract price, or by a
subcontractor. When a Sublet Repair is indicated, all applicable materials, labor, markup, and
taxes should be included.
• Supplement: A Supplement is created if a change or addition must be made to an estimate after
a final print has been produced.
• Supplier Code (SPL Code): A numeric code (e.g., 01, 02, 03, etc.) that appears on the Parts
Exchange New Locate Report to identify the supplier(s) of each individual part. The supplier code
is helpful when multiple suppliers are listed on the report.
• Transmit: To send an Audatex estimate to the host by way of a modem.
• Unibody-Frame - Including Setup: To include total labor costs for frame straightening and
setup operations on an Audatex estimate printout. Entries consisting of an operation code I (or N)

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and guide number 000, along with any applicable price and/or hours, is written on the
Audatex estimate.
• Unrelated Prior Damage: Damage to the loss vehicle that is not related to the current
loss damages.
• Upload: A method of data transmission whereby a computer sends data to another device (e.g.,
a host or personal computer).
• VIN: An acronym for Vehicle Identification Number, which is a unique 17-character assigned to
each vehicle by its manufacturer to identify the model, year, production sequence, and other
vehicle-specific information.
• Write-Protect: The tab setting on a diskette that makes it impossible to alter data. A 3.5”
diskette is write-protected when you can see through the little hole in the upper right corner.

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Section 5-6 Glossary of Audatex Refinish Operations
Glossary of Audatex Refinish Operations
• Application of guide coat: Application of a light coat of paint before sanding to expose high and
low points on the panel.
• Apply and flash color: Apply basecoat to the surface and allow to flash.
• Basic corrosion protection provided by paint system /primer applied: Basic protection
provided by primer/paint manufacturer.
• Block sand: Process of using sandpaper mounted to a block to ensure the area is smooth.
• Blending: The application of color to a portion of an undamaged adjacent panel for the sole
purpose of facilitating the appearance of color match into the area. When blending two- or three-
stage refinish systems, blending includes the application of clear coat to the entire blended panel.
• Blow dry clean panels: Blow the panel with a high-pressure air hose to remove dust / grit /
lint / water.
• Booth operations: Open booth doors; turn on booth ventilation and lights.
• Clean booth: Wet down the paint booth; remove discarded materials from previous job.
• Clean equipment and material: Clean paint mixing stirs and measuring containers.
• Clean gun: Place paint gun in the gun washer.
• Color tint and check: Tint and check the color after it is mixed to specifications.
• De-wax and degrease: Remove wax and grease from a panel with degreaser.
• Dual action sanding: Sand body filler in the area where the welded panel was attached.
• Gather materials, equipment, and tools: Bring masking paper, paint gun, sander, masking
cart, etc., to the refinish area.
• Get paint codes: Obtain paint codes from the vehicle or paint reference book.
• Hand/wet sand : Sanding by hand with either wet or dry sandpaper.
• Inspect job and paint: Inspect surface and refinish.
• Mix color: Mix the paint to formula specifications.
• Mix, apply, and flash additives: Mix sealers, promoters and apply one coat.
• Mix, apply, flash, or prime welded area: Mix primer, apply to the surface, and allow to flash.
• Move vehicle: Move vehicle in and out of the booth or refinish area.
• Order paint: Order paint from a jobber or paint manufacturer.
• Prepare to sand: Get gloves, dust mask, and face shield. Connect air hose. Cut and
fold sandpaper.
• Prepare to spray: Get gloves, respirator, and lint suit. Connect air hose and test paint gun.
• Protect exterior of vehicle from overspray utilizing all acceptable methods of bagging,
masking, masking up to 36 inches surrounding the panel and masking of glass within a
panel. This includes using backtaping and/or foam tape to close out the gap between
panels. If backtaping and/or foam tape does not adequately prevent overspray from
entering the jamb areas any additional masking to protect the interior and jambs is a not
included operation.
o Masking and Bagging to avoid overspray on other panels of the vehicle. Backtaping and
foam tape is used to help prevent overspray from entering the jamb area.
o Bagging the vehicle includes placing a bag over the vehicle and taping it down.
o Masking includes the use of masking paper on the vehicle.
o Masking off the vehicle and bagging the remaining portion of the vehicle is the most
common method.
• Refinish within panel boundaries (Refinish Within a Panel): The process of applying paint
and clear coat to the surface of a repaired panel for the sole purpose of facilitating the
appearance of color match within the confines of the panel.
• Review estimate: Check refinish times.
• Second Color: Any surface or component of the vehicle that requires paint application that is a
different color than the primary or secondary colors of the vehicle.
• Spray test panel: Spraying a test panel with basecoat. When two-stage refinish option is being
used, spray again with clear.

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Section 5-6 Glossary of Audatex Refinish Operations
• Tack Wipe: Wipe the panel with a tack cloth to remove dust and lint.
• Two-Tone: A paint scheme where two different colors or two shades of the same color are used
on a panel.
• Water wash and clean panel with solvent: Wash and dry the panel then wipe down with
a solvent.
Printed copies of this document may not contain the most current information. For the latest version, please refer to the Database Reference
Manual accessed through the Help Menu in the current release of Audatex Estimating. The current version of the Database Reference Manual may
also be found at MySupportGarage.com.

AE375DBRM-0119

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©2019 Audatex North America, Inc.

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Self-Help and Training MySupportGarage.com

Technical Issues (866) 420-2048

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Section 2-2 An Explanation of the Audatex Estimate

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Database Reference Manual

7. Final Calculations & Entries

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The system identifies:

If ‘No’ is selected, the estimate will appear as shown below:

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Section 4-1 Labor Overview

Radiator support Inner bodyside

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Display Action Result

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• Complete R&I of brake line, transmission line, or fuel line.

• Recover, evacuate and recharge air conditioning system (‘Additional Labor’).

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