Unit 404 VGP Center

6772 Ayala Avenue

Makati City

+632-8933199
893-3199

www.exeqserve.com
information@exeqserve.com

Training
Services
Contents
Company Profile
exeQserve & WLP
exeQserve Promise
Trainers Profile
Program Rationale
Course Outline
Training Investment

Managing Change
Workshop
www.exeqserve.com
Managing Change
Most people involved in organizational
change experience a kaleidoscope of emo-
tions. Regardless of the reason behind the
change, feelings of anger, resentment,
anxiety, resistance, sadness and excite-
ment are common at different points in
the change process. Feelings of fear often
run rampant.
What makes organizational change so scary
for so many people? What are they afraid
of? Some may worry about being seen as
incompetent to carry out new tasks, or
worse yet, actually being unable to handle it.
These anxieties all stem from a nearly uni-
versal fear of the unknown and, for many, turn the change process into a seemingly endless
and frightening roller coaster ride.
Many companies fail to successfully implement change because they ignored some of the
critical requirements in managing it.
When effecting changes in the organization, managers are dealing with people with mindsets
and comfort zones that were built overtime. People tend to resist change because they do
not want to step out of these comfort zones--they like to stay in an environment they are
comfortable with. There are a number of things that need to be taken in to mind to help peo-
ple accept and overcome the pain of change. This course aims to equip change managers
with the knowledge skills and right mindset in managing change. They will also learn to iden-
tify the need for change, and strategize their way to successful change implementation. It
all starts with checking their understanding of their own attitude towards change, recognize
which attitudes need adjustment and then learn how to manage the change the organization
undertakes. The workshop uses the lessons found in the book Who Moved My Cheese by
Dr. Spencer Johnson to emphasize on the typical behaviors people exhibit as they face
change and what they should do to welcome and experience the benefits of change.
OBJECTIVES
After the session, the participants are expected to;
Describe the nature and concept of the change process and its components.
Explain the importance of anticipating and managing change
Identify effective means in anticipating and managing change in the workplace.
Apply the different approaches in overcoming conflicts and other forms of resistance to
change.
Achieve focus and control in managing change from start up to follow through.
Create plans to apply learning to work.
Managing Change Course Outline
www.exeqserve.com
Time Activity Activity Objectives
Day1
9:00 to
10:00
Introduction
Opening Remarks
House Rules
Leveling of Expectations
Ice Breaker
Know the course
organization and apply
house rules
10:15 to
12:00
UNDERSTANDING CHANGE
Telling of Who Moved My Cheese A Change
fable.
Applying Key Cheese Principles
Understanding the dynamics of change
Examining personal and organizational
impact of change
Examining the colliding force that affect the
status quo and change.
Describe the nature and
concept of the change
process and its
components.
Explain the importance of
anticipating and managing
change


1:00 TO
5:00
ANTICIPATING AND PLANNING CHANGE
Classifying types of change
Identifying roles in the change process
Focusing on the qualities of a change agent
Accepting responsibility to lead change
Communicating change
Identify effective means in
anticipating and managing
change in the workplace.
Day2
9:00 TO
12:00
MANAGING RESISTANCE TO CHANGE
Teamwork and Change
Assessing reactions to change
Uncovering manifestations of resistance
Identifying causes of resistance
Dealing with negative reactions
Reviewing ineffective responses to resistance
Focusing on means to overcome resistance
Apply the different
approaches in overcoming
conflicts and other forms
of resistance to change.
1:00 TO
4:00
MANAGING CHANGE
Choosing the success factors for effective
change
Identifying reasons why change efforts fail
Guiding your staff to influence change
behavior
Leading the change process
Keeping focus during transition
Monitoring effectiveness of the change
process
Achieve focus and control
in managing change
from start up to follow
through.
4:00 Forward Agenda Create plans to apply learning
to work.
5:00 Closing activity
Edwin C. Ebreo
LEAD FACILITATOR

Edwin C. Ebreo is the founder and President of ExeQserve, Corporation, an
HR Solutions Company. He is also the companys head consultant for
Organization Development and Human Resource Development.
Prior to establishing ExeQserve, Ed worked as HR Director/Manager for CheQ Systems, a Software
Quality Engineering Company, Athena E-Services Group of Companies, a BPO company and PET Plans,
a pre-need company that had a diverse number subsidiaries that Ed was tasked to manage. During his
stint with these companies, Ed was able to develop his expertise in managing the HR Department as a
shared resource among groups of companies, handling no less than three companies at a time. He was
also Head of Training for SPI Technologies, one of the largest and pioneering BPO companies in the
Philippines. He also headed the training department of Philippine Seven Corporation, the local licensee
of the 7-Eleven chain of convenience stores. He started working as a freelance Human resource and
Organization Development Consultant on weekends at the early age of 28. He finally left full time HR
Management practice 5 years ago to concentrate on consulting. He eventually setup ExeQserve
Corporation in 2007 to cater to his growing clientele. His 15 years of experience helps Ed appreciate
organizations and people from various industries and help them achieve their full potential through
training and other HR-related interventions.
As a Human Resource Management and Organization Development Consultant, Ed has helped several
companies and on government agencies establish their HR and OD Strategies. Ed has also designed
and facilitated training on the following skills; leadership and management; coaching; performance
management; customer service; creativity and innovation; presentation skills; time management;
personal effectiveness; visioning; assertive communication; HR Management for line Managers;
problem solving and decision making; managing meeting; change management; selling; team building;
strategic planning and trainers training. He continues to customize programs to meet the unique needs
of organizations.
Ed is a passionate public speaker. He is an active member of Toastmasters Club with a norm of
Advanced Communicator Silver. As a Toastmaster, he has helped establish clubs and mentored
members to achieve their full potentials as public speakers and leaders.
As a consummate HR Professional, Ed has offered free advice on career, human resource management,
leadership and other topics through his popular blog Anything HR by Ed (http://
anythinghr.blogspot.com) and Pinoy Career Coach (http://pinoycareercoach.blogspot.com)
Ed took up Mass Communication at New Era University and has completed various training programs
that helped him develop his competence in leading and training. His most important education is his
experience as human resource development professional helping companies achieve their full potential
through their people.
www.exeqserve.com
www.exeqserve.com

COMPANY PROFILE
ExeQserve Corporation started its operations in April 2007 and has, since then, grown and served a
number of clients belonging to different industries such as IT, Pharma, Retail. Finance and Service In-
dustries, among others.
Our services include Recruitment, Training, and HR Consulting. We believe that in having these 3 stra-
tegic business units will give organizations a wide-range of various HR solutions to choose from under
one roof.
Our people are committed to give value adding service through teamwork, customer intimacy, pursuit
of excellence, creativity and resourcefulness, and fun.
OUR CLIENTS
Aegis Services Philippines Inc.
AFPMBAI
Airphil Express
Alta Resources Philippines Corporation
AMICI Food Services Ventures Inc.
Ancilla Enterprise Development Con-
sulting Inc.
Asia Link Finance Corporation
Ateneo De Manila University
Athena E- Services Corporation
AV Marine Engineering Services
AVOATRKE
Ayala Land Inc.
Berjaya Pizza Philippines Inc.
Brenntag Philippines
Carlos Hidalgo Memorial State College
CheQ Systems, Inc.
Cobb-Vantress
Comtech Worldwide Solutions Phils.
Inc.
Concerted Management Corporation
CPI Outsourcing
Cummins Sales and Service Philippines
Inc.
Davao Medical School Foundation Inc.
Davies Paints Philippines, Inc.
Electra Trading
Electrolux Philippines Inc.
Energy Development Corporation
Ensogo
Ever Bilena Cosmetics Inc.
EVER GOTESCO RESOURCES AND
HOLDINGS, INC
First United Travel Inc.
Flawless Face and Body Center Inc.
F-Tech R&D Philippines Inc.
Generali Pilipinas Life Assurance Com-
pany
Global Payments Process Centre Inc.
Global Services International
Gold Deluxe Limited
Grieg Philippines Inc.
Hafele
Harbor Star Shipping Services Inc.
Holcim Philippines, Inc.
HomeAid Depot Inc.
Honda Cars Philippines Inc.
iConcept Global Advertising Inc.
Integrated Computer Systems Inc.
I-senz Pharma
Joey Pepperoni Inc.
JX Nippon Mining and Metals Philip-
pines Inc.
Kettle Foods Corporation
KGB Philippines
LausGroup Holdings Inc.
Le Price International Corporation
Limcoma Rural Bank Inc.
Lintec Advanced Technologies (Phils.)
Inc.
Living Stone International School Inc.
Logica Philippines
Mahle Filter Systems Philippines Cor-
poration
Makati Development Corporation
Manila Jockey Club, Inc.
Mc Donald's Philippines - Golden
Arches Development Corporation
Mead Johnson Nutrition
MEGA Publishing Group
Megacem Inc.
Megawide Construction Corporation
Megaworld
Microgenesis Business Systems
Miriam College
NNIT Philippines, Inc.
Novaliches Development Cooperative
NYK TDG eBusiness Corporation
(NTeB)
Oc Business Services Philippines Inc.
Omnicom Media Group
Pan Pacific Computer Center Inc.
Peoples Credit and Finance Corp
Pepsi-Cola Products Philippines, Inc.
PHD Media Network
Philippine Prudential Life Insurance
Company Inc.
Philippine Veterans Bank
Pristine Energy Transfer Corporation
R365P Inc.
Robinsons Retail Group
RSCI Retail Institute
Rubicon Studios Manila
Rustans Commercial Corporation
San Antonio Medical Center Lipa
Santech Feeds Corporation
SEARCA
Security Bank Corporation
Silver Finance Corporation
Songa ShipManagement Ltd.
South Star Drug Inc.
Stolt Tankers, B V
Stradcom Corporation
Sulit.com.ph
Sumidenso Automotive Technologies
Asia Corporation
Sydenham Laboratories Inc.
Synermax Corporation
TeleTech Customer Care Management
Philippines Inc.
Timestelecom Philippine Inc.
Total Net Research and Marketing Inc.
Toyota Otic Inc.
Tripletech International Corporation
Ubiquitous Technologies Philippines,
Inc.
United Overseas Bank Philippines
Universal Robina Corporation
VSC Software Devt Inc.
Wellness Pro Incorporated
World Class Coorporation
World Partners Bank
Yamaha Motor Phils. Inc.
www.exeqserve.com
EXEQSERVE & WORKPLACE LEARNING AND PERFORMANCE (WLP)
As we move forward to the new era, training & development is now evolving into what we
call WLP or Workplace Learning and Performance which is defined as the integrated use of
learning and other interventions for the purpose of improving individual and organiza-
tional performance. (Rothwell, Sanders and Soper 1999) This means that the field goes
beyond the traditionally singular focus on individual knowledge, skill and attitudes (KSA)
acquisition.
Why WLP? If you think about it, organizations invest time and resources for training and
development in the assumption that it will directly translate to improved business results.
However, that is not always the case. Trainers also realized that classroom training alone
will not change behavior if the work environment is not supportive of desired behaviors.
WLP offers a holistic approach to training wherein, they align the intervention to organiza-
tional goals.
The ultimate tests of success for the learning intervention are improved performance back
in the workplace and measurable business outcomes.
Source: Excerpts from A Competency Framework for the Filipino WLP Practitioners Today by Maribel Aglipay
EXEQSERVE PROMISE
Our trainers and consultants expertise cover HR, Leadership & Management, Information
Technology, and Communication. They are eager to share with you their knowledge, experi-
ence, tools, techniques, and formula for excellent performance.
Adhering to the principles of WLP, we are committed to become your strategic partner in
making training an initiative that is aligned to organizational goals and objectives.
ExeQserve training is not just another training, it is a solution. We recognize our re-
sponsibility in helping you get the most out of your investment and recommend a compre-
hensive solution that will help you achieve your objectives.
Heres how we propose to proceed:
1. Conduct an Executive Briefing to help you and your top management to understand
and appreciate the benefits of our program
2. Pre-workshop Assessment to further enhance the contents of the workshop and
make it more tailor-fitted to your organizations needs and objective
3. Conduct of Workshop using various learning methodologies including coaching and
mentoring, knowledge management, structured learning exercises, focused group dis-
cussions and action planning. A unique feature we have during workshop is the personal
best leadership project for leadership workshops or the R.E.A.P (Re-entry Action Plan)
for other workshops; where the participants are encouraged to contextualize concepts
and create their own projects to be implemented back in the workplace. This will ensure
that learning will be brought back and applied to the workplace.
4. Submission of Post-workshop Report which includes a comprehensive account of
the highlights of the training intervention so as the facilitators observations and recom-
mendations
5. Conduct a half-day follow thru session months after the workshop to reinforce par-
ticipants learning.