Johari & FIRO

FIRO-B: BCS CONSIG
Consulting Special Interest Group

10th October, 2007
Introduction to FIRO - B
Charles Chang FBCS, FIBC, CITP, CMC
Oaksmill Limited
2007 Oaksmill Limited
FIRO-B: BCS CONSIG
Why bother with behavioural stuff?
/ gnothi seauton
or
know thyself
Socrates (c470-399BC) or Portal of Temple of Apollo, Delphi
BCS
CON
SIG
07
O wad some Power the giftie gie us

To see oursels as ithers see us!
It wad frae monie a blunder free us
or
O would some Power the gift to give us
To see ourselves as others see us!
It would from many a blunder free us
Robert Burns (17591796)
FIRO-B: BCS CONSIG
The JOHARI window
Known to self
Not known to
self
Open
Blind spot
Private
Unknown
Known to others
Not known to
others
BCS
CON
SIG
07
Extract from:
http://www.noogenesis.com/game_theory/johari/johari_window.html
The Johari Window, named after the first names of its inventors, Joseph
Luft and Harry Ingham, is one of the most useful models describing the
process of human interaction. A four paned "window," as illustrated
above, divides personal awareness into four different types.
In this model, each person is represented by their own windows:
1. The "open" quadrant represents things that both I know about myself,
and that you know about me. For example, I know my name, and so do
you.
2. The "blind" quadrant represents things that you know about me, but
that I am unaware of. So, for example, we could be eating at a
restaurant, and I may have unknowingly gotten some food on my face.
3. The "hidden" quadrant represents things that I know about myself, that
you do not know. So for example, I have not told you, what one of my
favourite ice cream flavours is.
4. The "unknown" quadrant represents things that neither I know about
myself, nor you know about me. For example, I may disclose a dream
that I had, and as we both attempt to understand its significance, a new
awareness may emerge, known to neither of us before the conversation
took place.
Extract from:
http://www.noogenesis.com/game_theory/johari/johari_window.html
FIRO-B: BCS CONSIG
Operating a submarine safely
BCS
CON
SIG
07
Mid 50s, US Navy about to introduce nuclear subs,

Commissioned Will Schutz, a psychologist to
FIRO-B: BCS CONSIG
FIRO-B: an intro
FIRO B (Fundamental Interpersonal Relations Orientation Behavior):
Created by Will Schutz, 1958
A classic tool for building team compatibility
A unique, world-leading indicator of interpersonal style.
Ideal for team building, development and coaching.
The FIRO-B instrument identifies:
How you tend to behave toward others and
How you want them to behave toward you.
Your FIRO-B results can help you increase your selfunderstanding in a number of important areas, including how
you handle interpersonal relationships and your own social
needs, how others perceive you, and how you see them.
BCS
CON
SIG
07
Source: CPP, Inc. 3803 East Bayshore Road, Palo Alto, CA 94303 | 800-624-1765 | www.cpp.com
FIRO-B Profile 2003 by CPP, Inc. All rights reserved.
FIRO-B is a registered trademark, and Fundamental Interpersonal Relations OrientationBehavior and the FIRO-B and CPP logos are trademarks
of CPP, Inc.
5
http://www.opp.co.uk/solutions/psychometric/firo_b.asp
FIRO-B: BCS CONSIG
Inclusion: is about recognition, belonging,

participation, contact with others, and how you
relate to groups
BCS
CON
SIG
07
FIRO-B: courtesy OPP Limited
Note: although usually displayed as first of three characteristics, Inclusion is the

least important of the three in dictating ones behaviour
FIRO-B: BCS CONSIG
Control: concerns influence, leadership,

responsibility, and decision making
BCS
CON
SIG
07
Note: although usually displayed as the second characteristic. Control is the

second most important in dictating ones behaviour
FIRO-B: BCS CONSIG
Affection: is about closeness, warmth,

sensitivity, openness, and how you relate to
others
BCS
CON
SIG
07
Note: although usually displayed as the third characteristic, Affection is the most
important of the three in dictating ones behaviour.
FIRO-B: BCS CONSIG
Expressed and Wanted Behaviour

How much do you
prefer to initiate the
behaviour?
How do you actually
behave with respect to
the 3 fundamental
interpersonal needs?
What is your comfort
level engaging in the
behaviours associated
with the three needs?
BCS
CON
SIG
07
How much do you prefer

others to take the
initiative?
How much do you want
to be on the receiving
end of the 3 behaviours?
What is your comfort
level when others direct
their behaviours
associated with the 3
needs to you?
FIRO-B: BCS CONSIG
FIRO-B measures
how a person typically behaves towards others and how that person would like
others to behave towards him or her.
Expressed
Wanted
BCS
CON
SIG
07
Inclusion
Control
Affection
I make an effort to include

others in my activities. I try
to belong, to join social
groups to be with people
as much as possible.
I try to exert control

and influence over
things. I enjoy
organising things and
directing others.
I make an effort to get

close to people. I am
comfortable expressing
personal feelings and I try
to be supportive of others.
I want other people to

invite me to belong. I
enjoy it when others notice
me.
I feel most
comfortable working
in well-defined
situations. I try to get
clear expectations
and instructions.
I want others to act warmly

towards me. I enjoy it when
people share their feelings
with me and when they
encourage my efforts.
10
10
FIRO-B: BCS CONSIG
Exercise: Self-assess your FIRO-B
Inclusion
Control
Affection
Expressed
Wanted
Health Warning: This self-assessment is for illustration only.

For a proper assessment, contact http://www.opp.co.uk/
BCS
CON
SIG
07
11
11
FIRO-B: BCS CONSIG
Who are you?
Inclusion
Control
Affection
Expressed
Wanted
People
Gather
Dependent
Optimist
Independent
Conflict
Note: This self-assessment is for illustration only.

BCS
CON
SIG
07
12
People Gatherer: Not only outgoing but also compulsively driven towards people.
High need to belong and to be centre of attention. If physically isolated eg on
business trip to strange city/country, will either strike up conversation with
strangers or make long phone calls to family, friends or colleagues.
Dependent-Independent Conflict:2% of Western population, but >50% of Chinese
or Indian (or other Asian) population. Natural part of hierarchical culture.
Optimist: Not only initiate warm, close or intimate relationships but also quite
comfortable when others initiate this behaviour. Somewhat indiscriminate in
sharing with his/her network.
From: Clinical Interpretation of the FIRO-B Instrument: Leo R Ryan CPP Inc.
Available through OPP Limited, UK
12
FIRO-B: BCS CONSIG
Who are you?
Inclusion
Control
Affection
Expressed
Wanted
Loner
Rebel
Pessimist

BCS
CON
SIG
07
13
Loner: most comfortable when they can distance themselves, or be very selective
with whom they associate.
Rebel: Not only avoid decisions but also most comfortable when not controlled by
others. Could be a good leader but will only move at own pace.
Pessimist: Very cautious about becoming emotionally involved. Close relations
will be few and far between. If and when they share, it will be at superficial level.
13
FIRO-B: BCS CONSIG
Who are you?
Inclusion
Control
Affection
Expressed
Wanted
Illusive
Mission
Pimpernel Impossible
Cautious
Lover

BCS
CON
SIG
07
14
Exclusive Club: Regardless of Expressed Inclusion, a Low Wanted Inclusion

means seeks exclusive network.
Mission Impossible: Keen to make decision and assume responsibilities, even
where most others avoid. Low Wanted Control means they dont want to be told.
Cautious Lover: They dont share a lot with too many others BUT they want a lot
of others to share with them! Its a case of you show me first, then Ill show you
mine.
14
FIRO-B: BCS CONSIG
Pair-wise relationships: examples
Tony
I
Client A
e
w
H H
H L
M
H
e
w
L
L
H
L
L
L
e
w
L
L
H M
M L
e
w
Gordon
BCS
CON
SIG
07
I
e
w
H M
M M
H
M
e
w
You
15
Client B
You
Client A: not very communicative, and wants to control the agenda

You, highly inclusive, moderate in control and affection = probably will manage
well; as long as you dont push Client A
Client B: wants to share with lots and wants to be very open with lots, moderate
in control
You; dont share a lot with only a few people could be a problem generally, but
more so when faced with Client B
15
FIRO-B: BCS CONSIG
And finally
Confucius (551 479 BC), he say:

Do unto others as
you would have them do unto you.
But the behaviourists (c1850 onwards), they say:
Do unto others as
they would have you do to them;
Because they may be different from you!
BCS
CON
SIG
07
16
16
FIRO-B: BCS CONSIG
Consulting Special Interest Group

10th October, 2007
Introduction to FIRO - B
charles.chang@oaksmill.co.uk
Oaksmill Limited
17

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What is the Johari Window model and what are its four quadrants?

What is the Johari Window model and what are its four quadrants?

What is FIRO-B and what does it measure?

What is FIRO-B and what does it measure?

FIRO-B: BCS CONSIG

Consulting Special Interest Group

Charles Chang FBCS, FIBC, CITP, CMC

2007 Oaksmill Limited

FIRO-B: BCS CONSIG

Why bother with behavioural stuff?

O wad some Power the giftie gie us

2007 Oaksmill Limited

2007 Oaksmill Limited

FIRO-B: BCS CONSIG

The JOHARI window

2007 Oaksmill Limited

2007 Oaksmill Limited

FIRO-B: BCS CONSIG

Operating a submarine safely

2007 Oaksmill Limited

Mid 50s, US Navy about to introduce nuclear subs,

2007 Oaksmill Limited

FIRO-B: BCS CONSIG

2007 Oaksmill Limited

FIRO-B: BCS CONSIG

Inclusion: is about recognition, belonging,

FIRO-B: courtesy OPP Limited

2007 Oaksmill Limited

Note: although usually displayed as first of three characteristics, Inclusion is the

2007 Oaksmill Limited

FIRO-B: BCS CONSIG

Control: concerns influence, leadership,

FIRO-B: courtesy OPP Limited

2007 Oaksmill Limited

Note: although usually displayed as the second characteristic. Control is the

2007 Oaksmill Limited

FIRO-B: BCS CONSIG

Affection: is about closeness, warmth,

FIRO-B: courtesy OPP Limited

2007 Oaksmill Limited

2007 Oaksmill Limited

FIRO-B: BCS CONSIG

Expressed and Wanted Behaviour

FIRO-B: courtesy OPP Limited

2007 Oaksmill Limited

How much do you prefer

2007 Oaksmill Limited

FIRO-B: BCS CONSIG

I make an effort to include

I try to exert control

I make an effort to get

I want other people to

I want others to act warmly

FIRO-B: courtesy OPP Limited

2007 Oaksmill Limited

2007 Oaksmill Limited

FIRO-B: BCS CONSIG

Exercise: Self-assess your FIRO-B

Health Warning: This self-assessment is for illustration only.

2007 Oaksmill Limited