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    Exams Operations Officer

    Uploaded by

    Ahsan Hameed
    This job posting is for an Examinations Operations Officer in Islamabad, Pakistan. The role involves administering and overseeing UK examinations according to quality standards, registering candidates, managing venues, and providing customer service. Key responsibilities include registration of candidates, supervision of exams, management of client relationships, and ensuring excellent exam venue preparation. The ideal candidate will have computer skills, marketing/customer service experience, experience managing complex events and data, and a minimum of 14 years of education. The position requires working unsocial hours and passing local police checks.

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    Exams Operations Officer

    Uploaded by

    Ahsan Hameed
    824 views3 pages
    This job posting is for an Examinations Operations Officer in Islamabad, Pakistan. The role involves administering and overseeing UK examinations according to quality standards, registering candidates, managing venues, and providing customer service. Key responsibilities include registration of candidates, supervision of exams, management of client relationships, and ensuring excellent exam venue preparation. The ideal candidate will have computer skills, marketing/customer service experience, experience managing complex events and data, and a minimum of 14 years of education. The position requires working unsocial hours and passing local police checks.

    Original Description:

    Role Profile 1

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    This job posting is for an Examinations Operations Officer in Islamabad, Pakistan. The role involves administering and overseeing UK examinations according to quality standards, registering candidates, managing venues, and providing customer service. Key responsibilities include registration of candidates, supervision of exams, management of client relationships, and ensuring excellent exam venue preparation. The ideal candidate will have computer skills, marketing/customer service experience, experience managing complex events and data, and a minimum of 14 years of education. The position requires working unsocial hours and passing local police checks.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    824 views3 pages

    Exams Operations Officer

    Uploaded by

    Ahsan Hameed
    This job posting is for an Examinations Operations Officer in Islamabad, Pakistan. The role involves administering and overseeing UK examinations according to quality standards, registering candidates, managing venues, and providing customer service. Key responsibilities include registration of candidates, supervision of exams, management of client relationships, and ensuring excellent exam venue preparation. The ideal candidate will have computer skills, marketing/customer service experience, experience managing complex events and data, and a minimum of 14 years of education. The position requires working unsocial hours and passing local police checks.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
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    A.

    JOB DESCRIPTION

    Role Profile
    Job Title and
    Reference Number

    Examinations Operations Officer

    Directorate or Region

    Pakistan, South Asia

    Department/Country

    Examinations

    Location of post

    Islamabad

    Pay Band

    4: PKR 62,000

    Reports to

    Examinations Operations
    Manager

    Duration of job

    Indefinite employment
    contract

    Job Reference Number: ISB/E/16/1415

    PURPOSE OF JOB
    To ensure that a consistently excellent level of operational service is provided to customers and clients
    according to the Examinations Services Quality Standards (EQS) and other stakeholders standards,
    especially but not limited to UK Exam Boards
    CONTEXT AND ENVIRONMENT
    Examinations Services Department
    The British Councils Exams Department has set in place an ambitious plan to ensure its growth and
    greater impact in a fast changing, global environment. To do this, the department will be engaging and
    working more directly with partners, both internal and external from all sectors.
    The Exams Department has grown into a significantly large revenue business. It is now one of the largest
    operations within the British Council global network
    Team Structure
    Each region (Islamabad, Lahore and Karachi) has one Head Exams Operations each, reporting to the
    Director Exams Operations.
    Each Head Exams Operations manages a team consisting of three Exam Operations Managers (IELTS,
    GCSE, and Professional Exams) and a pool of Exams Operations Officers, operating as one integrated
    team for all product service functions.
    The Exams Operations team will be supported by the national Compliance & Customer Service, Financial
    Planning and Analysis and Business Development Team.
    ACCOUNTABILITIES, RESPONSIBILITIES AND MAIN DUTIES

    Registration of candidates for all UK examinations through the board's specified software where
    appropriate
    Administration and supervision of examinations in accordance to the rules and regulations of UK
    exam boards and British Council Exams Quality Standards
    Management of client and customer relationships, soliciting and generating objective feedback, and
    enabling effective enquiry management
    Ensuring excellent preparation and administrative management of Exams Venues through working in
    coordination with Exams Operations Managers.

    Ensuring creativity and innovation is built into their day to day operational work

    Providing input and suggestions for process improvements /efficiencies


    1 of 3

    KEY RELATIONSHIPS

    Provide customer care to clients and stakeholders (internal and external)

    Liaise with relevant Exams Managers and Exam boards

    OTHER IMPORTANT FEATURES AND REQUIREMENTS OF


    The post holder will be required to work during unsocial hours.
    Please specify any passport/visa and/or nationality requirement.

    Right to work in Pakistan

    Please indicate if any security or legal checks are required for this role.

    Local police checks

    B. PERSON SPECIFICATION
    Essential

    Behaviours
    Please see The
    Behaviours
    Dictionary for
    behaviour
    definitions and
    levels

    Behaviours assessed during


    interview stage of recruitment
    process
    Working Together
    essential level
    Being Accountable
    essential level
    Making it Happen essential level

    See The Generic


    Skills Dictionary
    for details

    Computer skills (L2)


    Marketing and Customer Service
    (L1)

    Assessment Stage

    The position holder will


    be required to
    demonstrate all six
    behaviours, on the job.
    These will be
    assessed during year
    end performance
    evaluations.

    Behaviours not assessed during


    recruitment process
    Shaping the Futureessential level
    Connecting with Others
    essential level
    Creating Shared Purpose
    essential level
    Communication skills (L1)

    Skills and
    Knowledge

    Desirable

    Behaviours to be
    assessed during the
    interview stage of
    recruitment are
    mentioned.

    Knowledge of British
    Examinations and
    Education
    Basic knowledge of
    routine Computer
    Networking issues

    Short listing,
    Communications Test
    and Interview

    Experience of:
    Managing complex
    events

    Experience

    Processing large
    amounts of or
    complex, data
    Qualifications

    14 years educations

    16 years of education

    Short listing
    and Interview

    Short listing and


    interview
    2 of 3

    Submitted by

    Recruitment Team

    Date

    December 2014

    3 of 3

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