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    This document discusses metrics for measuring knowledge and methodologies for conducting knowledge audits. It outlines six types of knowledge metrics: output, outcome, system usage, knowledge use, knowledge quality, and cultural. It also describes two knowledge audit methodologies: the Hya K audit which involves a survey, inventory, and knowledge map, and the life cycle methodology which is a five step process involving promoting KM value, exploration, pilots, expansion, and enterprise-wide implementation. Finally, it outlines the seven layers of a digital knowledge management system: user interface, authorized access, collaborative/intelligence filtering, knowledge enabling applications, transport, middleware, and physical.

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    AVPS

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    This document discusses metrics for measuring knowledge and methodologies for conducting knowledge audits. It outlines six types of knowledge metrics: output, outcome, system usage, knowledge use, knowledge quality, and cultural. It also describes two knowledge audit methodologies: the Hya K audit which involves a survey, inventory, and knowledge map, and the life cycle methodology which is a five step process involving promoting KM value, exploration, pilots, expansion, and enterprise-wide implementation. Finally, it outlines the seven layers of a digital knowledge management system: user interface, authorized access, collaborative/intelligence filtering, knowledge enabling applications, transport, middleware, and physical.

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    This document discusses metrics for measuring knowledge and methodologies for conducting knowledge audits. It outlines six types of knowledge metrics: output, outcome, system usage, knowledge use, knowledge quality, and cultural. It also describes two knowledge audit methodologies: the Hya K audit which involves a survey, inventory, and knowledge map, and the life cycle methodology which is a five step process involving promoting KM value, exploration, pilots, expansion, and enterprise-wide implementation. Finally, it outlines the seven layers of a digital knowledge management system: user interface, authorized access, collaborative/intelligence filtering, knowledge enabling applications, transport, middleware, and physical.

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    Download as docx, pdf, or txt
    86 views2 pages

    AVPS

    Uploaded by

    ron1234567890
    This document discusses metrics for measuring knowledge and methodologies for conducting knowledge audits. It outlines six types of knowledge metrics: output, outcome, system usage, knowledge use, knowledge quality, and cultural. It also describes two knowledge audit methodologies: the Hya K audit which involves a survey, inventory, and knowledge map, and the life cycle methodology which is a five step process involving promoting KM value, exploration, pilots, expansion, and enterprise-wide implementation. Finally, it outlines the seven layers of a digital knowledge management system: user interface, authorized access, collaborative/intelligence filtering, knowledge enabling applications, transport, middleware, and physical.

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    KNOWLEDGE metrics

    1. Output metrics: to measure project related characteristics


    2. Outcome metrics: to measure known characteristics such as increased
    revenue etc
    3. System usage metrics: to assure responsiveness of existing technology that
    supports KM
    4. Knowledge use metrics: measures how well a residence knowledge is used in
    practice.
    5. Knowledge quality metrics: focuses on how knowledge repository users rate
    the quality and current nature of the knowledge acquired from knowledge
    base.
    6. Cultural metrics: measures the impact of staff culture via success stories and
    anecdotes which imply quality and continuity of knowledge sharing.

    Knowledge audit methodologies


    1. Hya K audit: consists of 3 steps
    a. K survey: includes a face to face interview where knowledge value is
    measured.
    b. K- inventory: counts, indexes and categorizes corporate knowledge , both
    tacit and explicit
    c. K-map: it is a visual representation of the outcome of corporate knowledge
    network and connectedness within the business.
    2. Life cycle methodology: 5 steps
    a. Promote KM value: via a champion to share his/her vision with others,
    demonstrating the value of KM to the organization.
    b. Explore and experiment: with several successful knowledge- enabling
    practices as the catalyst.
    c. Conduct pilots: capture lessons learned that signal a legitimatae step into a
    KM initiative.
    d. Expand and support KM initiative, especially when it makes it through 3
    states of care.
    e. Enterprise wide implementation to attest full implementation of KM.
    KNOWLEDGE MANAGEMENT IN DIGITAL AGE
    1. User interface layer: interface between user and KM system, usually via a
    web browser.
    2. Authorized access layer: its specialty is maintaining security and ensuring
    proper access to the knowledge captured and stored in repositories
    through the companys intranet, internet. In essence, the companys client
    and communication structure are replaced by repositories and knowledge
    base that can transact business from anywhere and at any time.

    3. Collaborative and intelligence filtering layer: provides customized and


    personalized views based on stored knowledge. It is designed to reduce
    search time for information by combining the knowledge sought with
    users profile.
    4. Knowledge enabling application layer: also known as value added layer.
    Provide the users with new ways of doing their jobs.
    5. Transport layer: multimedia, graphics, connectivity, speed, bandwidth etc.
    6. The middleware layer: when designing a KM system, concern is given to
    interface with legacy systems. This layer manages connection between
    new and old systems.
    7. The physical layer: where repositories are installed. They include
    intelligent data warehouses, legacy applications, databases and
    applications for securing traffic management and integrity assurance of
    the knowledge architecture.

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