Kenya Methodist University Business Communication Buss O25 Business Communication Continous Assesment Test (Cat) Answer All The Questions
Kenya Methodist University Business Communication Buss O25 Business Communication Continous Assesment Test (Cat) Answer All The Questions
Kenya Methodist University Business Communication Buss O25 Business Communication Continous Assesment Test (Cat) Answer All The Questions
BUSINESS COMMUNICATION
BUSS O25
BUSINESS COMMUNICATION
CONTINOUS ASSESMENT TEST (CAT)
ANSWER ALL THE QUESTIONS
communication be identified.
2) For the communication process to materialize, it is essential that the basic elements of
communication be identified.
Accomplishing any task with excellence is always a function of mastering the basics. The five
communication basics all of us have to follow are (5mks)
1. Establish a warm atmosphere : The atmosphere you create
with your words and gestures determines the effectiveness
of your sermon. Avoid beginning with a negative tone, selfcentered
anecdotes, or anything, which betrays insecurity on
your part. These focus the audiences attention on your
needs, not theirs. Your nonverbal signals are also important
because they communicate your general demeanor. Smiling at
people demonstrates openness and invites them to listen.
2. Actively engage peoples interest : Many of us use
techniques to engage congregations that they believe are
effective, but actually disconnect them from listeners. Overdramatization,
excessive emotion, and yelling focus listeners
upon your performance instead of content. A conversational
approach works better.
3. Be Believable : Evaluate everything you say from the pulpit
with this question: Is it believable? If you cant believe
yourself when you say something, your audience wont
4. Speak with your own voice : Listeners will disengage from
a speaker who uses big words to impress his audience or
who appears to choose words for the sake of sounding
good. If your listener is conscious of your voice, it is a
distraction. Choose your words the same way you choose
your clothes; appropriate for the context, but not distracting.
Your voice should contain fire, conviction, and accurately
reflect whats happening in your mind.
5. Use gestures well : The effective use of gestures reinforces
what a pastor says. As with the voice, gestures should
represent what is happening in the mind. Gesturing also
includes looking at people as you talk. Your eyes are almost
as important as your voice. Make sure your eyes sweep across
and make contact with people in every part of the audience,
not just those in front of you.
6. Remember that your knowledge is limited : You may be
tempted to appear to know more than you do. Always keep
in mind that someone in your audience may know more
than you do about your topic. Honestly communicate what
you know.
Effective communication is the key to mobilizing your
employees behind a new vision. Poor communication, on
6) Research studies shows that our listening efficiency is no better than 25 to 30 per cent. That
means the considerable information is lost in the listening process. Why? The common faults to
listening are (5mks)
1. Prejudice against the speaker At times we have conflict
in our mind as to the speaker. Whatever he speaks seems to
be colored and we practically dont listen what he says.
2. Rehearsing Your whole attention is on designing and
preparing your next comment. You look interested, but
your mind is going a mile a minute because you are
thinking about what to say next. Some people rehearse
whole chains of responses: Ill say, then hell say, and so on.
3. Judging negatively Labeling people can be extremely
limiting. If you prejudge somebody as incompetent or
uninformed, you dont pay much attention to what that
person says. A basic rule of listening is that judgments
should only be made after you have heard and evaluated the
content of the message.
4. Identifying When using this block, you take everything
people tell you and refer it back to your own experience.
They want to tell you about a toothache, but that reminds
you of your oral surgery for receding gums. You launch
into your story before they can finish theirs.
BUSINESS COMMUNICATION
application
letters are letters written
in response to an
advertised job opening.
It is appropriate to
mention where you
learned of the opening in
the first paragraph
application
letters are written to
companies that have not
posted a job opening.
It is important to gain the
readers attention and
persuade them that you
can contribute to the
companys goals.
3 Types of Resume
There are three types of resume most commonly described.
They are:
Chronological Resume
Functional Resume
Combination Resume (Transition
Resume)
Resume Dos & Donts
Do
Keep to one or two pages depending on experience
Describe your main functions, not what you did incidentally
Emphasize those duties that are most relevant to your
present application
Include any special recognition, accomplishments or projects
you were involved with
Describe your former/current employer, including size of
company, type of industry, etc.
Write about yourself in a positive light
Strive to be concise and target your information to the
employer
Dont
Try to fit too much on the page. (Leave some space on the
page)
List personal information such as marital status, race, age, etc.
Leave suspicious gaps in your Work History
Include salary requirements (leave that until an interview or
later)
Put a photograph on your resume (even if you do have a
scanner)
Use negative expressions or comments about previous
employers
Include any health information
Include references (separate sheet please)
Include reasons for leaving a previous job (save your reasons
for the interview)
Interviewing Methods
Aptitude tests: These tests are designed to find your personality
traits. They would be looking for a particular type of person
and this test will show them if you fit their profile. You cant
cheat in these tests, if you attempt to formulate your
answers, the results of the test will show. Be honest here, you
cant hide who you are
IQ/Thinking tests: These have been prepared to work out
your analytical and logical thinking patterns. To some extent
general knowledge would be useful, however they are really
geared towards finding out how you analyse data and find
solutions to problems. Again it is impossible to cheat on these
tests, but a little preparation would go a long way. Prepare for
this test by doing some logical thinking puzzles. There are lots
out there in the bookshops.
General knowledge : Tests in this section include mathematical,
grammar, spelling and general knowledge. Preparing to take
some of these will include doing a revision of you school work.
Forget the calculator and go back to pencil and paper. If you are
a wiz at maths, then you should have no problem, but if you
are like the rest of us that reaches out for the calculator, then get
some practice prior to attending.
Panel Job Interviews : These can be nerve wracking types of
interviews, however, most job interviews these days include a
panel. The panel might just 2 people or it can be as many as 10.
To handle this interview well, you must appear to be confident,
dont hesitate too long before you give an answer. Watch your
posture and try not to fidget too much. When answering a
question make eye contact with one or two of the people. Find
a friendly face and use that person for most of your eye contact,
it will help in making you feel more relaxed.
One on one job interviews : These type of interviews are
easier to handle, they are generally more informal. The best way
to handle these type of interviews is to relate to them as a form
of conversation. You should ask questions and exchange
information as you would during a normal conversation. Offer
your own information as needed without waiting to be asked.
To
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Types of Meetings
Formal Meetings
The rules of conduct of formal meetings are laid doen in a
companys Articles of Association and/or Constitution or
Standing Orders. With such meetings a quorum must be
present, i.e the minimum number of people who should be
present in order to validate the meeting. A formal record of
these meetings must be kept , usually by the company secretary.
Annual General Meeting (AGM)
AGMs are held once a year to assess the trading of the organization
over the year . All shareholders are invited to intend the
GM but they must be given 21 days notice.
Statutory Meetings
Statutory meetings are called so that the directors and shareholders
ca communicate and consider special reports.
Companies are required by law to hold these statutory meetings
Board Meetings
Board meetings are held as often as individual organizations
require. They are attended by all directors and chaired by the
Chairman of the board.
Informal Meetings
Informal meetings are not restricted by the same rules and
regulation as formal meetings. Such meetings may take the
form of brainstorming or discussion sessions where strict
agendas may not be necessary and minutes may not be kept.
However, it is usually considered good business practice for an