Summer Training Report
Summer Training Report
Summer Training Report
GENERAL INTRODUCTION
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never looked back and today stand as the one of the most competitive and
exploring industry in India. The entry of the private players and the increased use
of the new distribution are in the limelight today.
The use of new distribution techniques and the IT tools has increased the scope of
the industry in the longer run.
The origin of insurance is very old .The time when we were not even born; man
has sought some sort of protection from the unpredictable calamities of the nature.
The basic urge in man to secure himself against any form of risk and uncertainty
led to the origin of insurance.
The business of life insurance in India in its existing form started in India in the
year 1818 with the establishment of the Oriental Life Insurance Company in
Calcutta.
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1938: Earlier legislation consolidated and amended to by the Insurance Act with
the objective of protecting the interests of the insuring public.
1956: 245 Indian and foreign insurers and provident societies taken over by the
central government and nationalized LIC formed by an Act of Parliament,
viz. LIC Act, 1956, with a capital contribution of Rs. 5 crore from the
Government of India.
1993:
Governor R.N. Malhotra, was formed to evaluate the Indian insurance industry
and recommend its future direction.
The life insurance industry in India grew by an impressive 47.38%, with premium
income at Rs. 1560.41 billion during the fiscal year 2006-2007. Though the total
volume of LIC's business increased in the last fiscal year (2006-2007) compared to
the previous one, its market share came down from 85.75% to 81.91%.
The 17 private insurers increased their market share from about 15% to about 19%
in a year's time. The figures for the first two months of the fiscal year 2007-08 also
speak of the growing share of the private insurers. The share of LIC for this period
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has further come down to 75 percent, while the private players have grabbed over
24 percent.
With the opening up of the insurance industry in India many foreign players have
entered the market. The restriction on these companies is that they are not allowed
to have more than a 26% stake in a companys ownership.
Since the opening up of the insurance sector in 1999, foreign investments of Rs.
8.7 billion have poured into the Indian market and 19 private life insurance
companies have been granted licenses.
Innovative products, smart marketing, and aggressive distribution have enabled
fledgling private insurance companies to sign up Indian customers faster than
anyone expected. Indians, who had always seen life insurance as a tax saving
device, are now suddenly turning to the private sector and snapping up the new
innovative products on offer. Some of these products include investment plans
with insurance and good returns (unit linked plans), multi purpose insurance
plans, pension plans, child plans and money back plans. (www.wikipedia.com)
innovative steps taken by the players in this sector. The new players have
improved the service quality of the insurance. As a result LIC down the years have
seen the declining phase in its career.
The market share was distributed among the private players. Though LIC still
holds the 75% of the insurance sector but the upcoming natures of these private
players are enough to give more competition to LIC in the near future. LIC market
share has decreased from 95% (2002-03) to 81 %( 2004-05).
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showed that nearly one third said that they had purchased some kind of insurance
with the maximum penetration skewed in favor of life insurance. The study also
pointed out the private companies have huge task to play in creating awareness
and credibility among the rural populace. The perceived benefits of buying a life
policy range from security of income bulk return in future, daughter's marriage,
children's education and good return on savings, in that order, the study adds.
Regulatory and Development Authority (IRDA) have set stiff rural targets for
insurance companies. For the life sector, in the first year, 5 per cent of the total
policies written should come from the rural sector. This will go up to 15 per cent in
five years. Similarly, for the non-life sector, two per cent of the total gross
premium income should come from the rural sector going up to 5 per cent in five
years, according to the regulation. All these moves will make the investment the
rural area a big start.
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There is a evolutionary change in the technology that has revolutionized the entire
insurance sector. Insurance industry is a data-rich industry, and thus, there is dire
need to use the data for trend analysis and personalization.
With increased competition among insurers, service has become a key issue.
Moreover, customers are getting increasingly sophisticated and tech-savvy. People
today dont want to accept the current value propositions, they want personalized
interactions and they look for more and more features and add ones and better
service The insurance companies today must meet the need of the hour for more
and more personalized approach for handling the customer. Today managing the
customer intelligently is very critical for the insurer especially in the very
competitive environment. Companies need to apply different set of rules and
treatment strategies to different customer segments. However, to personalize
interactions, insurers are required to capture customer information in an integrated
system.
With the explosion of Website and greater access to direct product or policy
information, there is a need to developing better techniques to give customers a
truly personalized experience. Personalization helps organizations to reach their
customers with more impact and to generate new revenue through cross selling
and up selling activities. To ensure that the customers are receiving personalized
information, many organizations are incorporating knowledge databaserepositories of content that typically include a search engine and lets the customers
locate the all document and information related to their queries of request for
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services. Customers can hereby use the knowledge database to mange their
products or the company information and invoices, claim records, and histories of
the service inquiry. These products also may be able to learn from the customers
previous knowledge database and to use their information when determining the
relevance to the customers search request.
The insurance sector remains a very competitive market and those companies that
are able to best utilize their data and provide their customer with the most
personalized options will have the distinct competitive advantage. The insurers
that come up to the top will be those who leverage the appropriate technology
solutions effectively in order to foster customer loyalty, attract new customers and
improve operational efficiency by providing common information across their
lines of business.
themselves in service and products at the same price. The service provided by
them was also equally good or bad depending on the experience of the customers.
Now with real competition coming in with most of the global insurance players
setting footprints here, it is felt that the time for merger has come and to enjoy the
benefits if the size. It is to be sated that size does matter in insurance business. All
over the worlds mergers and acquisitions in the risk-underwriting sector is
common. The benefits if the four insurance companies merge will be enormous.
The merged entity will enjoy higher underwriting and risk retention capacity;
increase in reinsurance premium, reduction in reinsurance outflow, healthy
solvency margins, setting right the asset liability mismatch and reduction in cost.
The insurance market thus becomes a gambling place. Had the public sector
companies made into a single entity, perhaps the total premium of the four public
sector companies in the year 2003-04 would have gone up but 25 percent. But the
public sector alone is forced to underwrite the loss making motor third party
liability (TPL) insurance. The public insurance companies insured a loss of Rs
1943 crore on this portfolio on just one year (03-04). The cumulative loss under
this portfolio is astronomical. The loss of profitable business in view of
undeserved competition among the public sector companies is hampering the
subsidization of social insurance including the motor TPL.
It is thus clear that it is good for the public sector companies to merge immediately
when they are still strong, lest a merger becomes inevitable later after the
independent public sector companies fail one after another. This does not bid well
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for the public sector, nor fort he insuring public and not for the economic
development either. For a progress me require merger of strong public sector
companies. Else it would render public sector companies weak and destroy them.
insurances in India is also well below the international level. These facts indicate
the of immense growth potential of the insurance sector.
The year 1999 saw a revolution in the Indian insurance sector, as major structural
changes took place with the ending of government monopoly and the passage of
the Insurance Regulatory and Development Authority (IRDA) Bill, lifting all entry
restrictions for private players and allowing foreign players to enter the market
with some limits on direct foreign ownership.
Though, the existing rule says that a foreign partner can hold 26% equity in an
insurance company, a proposal to increase this limit to 49% is pending with the
government. Since opening up of the insurance sector in 1999, foreign investments
of Rs. 8.7 billion have poured into the Indian market and 21 private companies
have been granted licenses.
Innovative products, smart marketing, and aggressive distribution have enabled
fledgling private insurance companies to sign up Indian customers faster than
anyone expected. Indians, who had always seen life insurance as a tax saving
device, are now suddenly turning to the private sector and snapping up the new
innovative products on offer.
The life insurance industry in India grew by an impressive 36%, with premium
income from new business at Rs. 253.43 billion during the fiscal year 2004-2005,
braving stiff competition from private insurers. Though the total volume of LIC's
business increased in the last fiscal year (2004-2005) compared to the previous
one, its market share came down from 87.04 to 78.07%. The 14 private insurers
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increased their market share from about 13% to about 22% in a year's time. The
figures for the first two months of the fiscal year 2005-06 also speak of the
growing share of the private insurers. The share of LIC for this period has further
come down to 75 percent, while the private players have grabbed over 24 percent.
There are presently 12 general insurance companies with four public sector
companies and eight private insurers. According to estimates, private insurance
companies collectively have a 10% share of the non-life insurance market.
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CHAPTER 2
INTRODUCTION TO HDFC
STANDARD LIFE INSURANCE
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2.1. HDFC
The Housing Development Finance Corporation Limited (HDFC Bank) was
incorporated in 1977 with a share capital of Rs. 10 crores and the primary
objective of meeting a social need that of promoting home ownership by
providing long-term finance to households for their housing needs; HDFC has
since emerged as the largest residential mortgage finance institution in the country.
The Bank commenced operations as a Scheduled Commercial Bank in January
1995. HDFC was amongst the first to receive an 'in principle' approval from the
Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the
RBI's liberalization of the Indian Banking Industry in 1994. The corporation has
had a series of share issues raising its capital to Rs. 119 crores. The net worth of
the corporation as on March 31, 2000 stood at Rs. 2,096 crores.
HDFC operates through 75 locations throughout the country with its Corporate
Headquarters in Mumbai, India. HDFC also has an international office in Dubai,
U.A.E., with service associates in Kuwait, Oman and Qatar.
HDFC Bank has a network of over 531 branches spread over 228 cities across
India. All branches are linked on an online real-time basis. HDFC Banks
Customers are serviced through Telephone Banking in over 120 locations. The
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Bank also has a network of about over 1054-networked ATMs across these cities.
HDFC Bank's ATM network can be accessed by all domestic and international
Visa
MasterCard
Visa Electron
Maestro
Plus
Cirrus and American Express Credit
Charge cardholders.
HDFC Bank has won many awards for its excellent service. Major among them
are "Best Bank in India" by Hong Kong-based Finance Asia magazine in 2005 and
"Company of the Year" Award for Corporate Excellence 2004-2005.
HDFC has always been market-oriented and dynamic with respect to resource
mobilization as well as its lending programmed. This renders it more than capable
to meet the new challenges that have emerged. Over the years, HDFC has
developed a vast client base of borrowers, depositors, shareholders and agents, and
it hopes to capitalize on this loyal and satisfied client base for future growth.
Internal systems have been developed to be robust and agile, to take into account
changes in the volatile external environment.
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Standard Life currently has assets exceeding over 70 billion under its
management and has the distinction of being accorded "AAA" rating consequently
for the past six years by Standard & Poor.
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HDFC Standard Life Insurance Company Ltd was incorporated on 14th August
2000. HDFC is the majority stakeholder in the insurance JV with 81.4 % stake and
Standard Life has a stake of 18.6%. Mr. Deepak Satwalekar is the MD and CEO of
the venture.
HDFC Standard Life Insurance Company Ltd. is one of India's leading private
insurance companies, which offers a range of individual and group insurance
solutions. It is a joint venture between Housing Development Finance Corporation
Limited (HDFC Ltd.), India's leading housing finance institution and a Group
Company of the Standard Life, UK. HDFC as on March 31, 2007 holds 81.9 per
cent of equity in the joint venture
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Range of Solutions
They have a range of individual and group solutions, which can be easily
customized to specific needs. There group solutions have been designed to offer us
complete flexibility combined with a low charging structure.
Social Products
Rural Products
Individual Products
Stage 1
Young and Single
An important stage where one lays down the foundation of a successful life
ahead. Take advantage of the time and power of compounding to ensure that
you build up your dreams. Start saving early.
Our needs
o Save for a home and wedding
o Tax planning
o Save for golden years
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Stage 2
Just married
Marriage brings about a significant change. New dreams and new opportunities
also bring in additional responsibilities. While both of us look forward to a
happy and secure life, it is equally important to ensure that eventualities dont
come in the way of shaping your dreams.
Our needs
o Planning for home / securing your home loan liability
o Save for vacation
o Save for your first child
Stage 3
Proud Parents
Once we have children, our need for life insurance is even more. We need to
protect our family from an untoward incident. Ensure our protection umbrella
takes into account the future cost of securing our childs dream. We will want
life to go on for your loved ones, and having enough life insurance is a way to
help ensure that.
Our needs
o Provide for childrens education
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Stage 4
Planning for Retirement
While we are busy climbing the ladder of success today, it is important for us
to take time and plan for our life after retirement. Having an early start for
retirement planning can make a significant difference to our savings. Think
about our golden years even before we have reached them. The key is to think
ahead and plan well using your time and money.
Our needs
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CHAPTER 3
GROUP PRODUCTS
OF
HDFC SLIC
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3. Group Products
HDFC Standard Life has the most comprehensive list of products for progressive
employers who wish to provide the best and most innovative employee benefit
solutions to their employees. We offer different products for different needs of
employers ranging from term insurance plans for pure protection to voluntary
plans such as superannuation and leave encashment.
We now offer the following group products to our esteemed corporate clients:
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The HDFC Group Term Insurance is a cost-effective plan that addresses these
needs. In addition you have the choice to opt for a GTI with an experience
discount feature ("Profit Share"), where a discount is given on future
premiums in case of favorable claim experience (subject to group size).
The HDFC group term insurance plan will have the following structure:
One year renewable term insurance plan
One master policy issued covering all members of the group
Sum assured is payable on death (either due to natural causes or
accidents)
The plan covers death due to any cause; accidental or natural, and hence is
more comprehensive than Group Personal Accident Insurance. Several
multinational corporations, large Indian companies, foreign banks and software
companies have already chosen the HDFC Group Term Insurance, an
innovative product from HDFC Standard Life Insurance, to protect their
employees.
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while in service, but has also ensured that they can lead a comfortable life
after retirement.
The HDFC Group Unit Linked plan is also a great employee retention and
motivation tool that helps employers to fund their employees postretirement needs in a systematic, tax-efficient and cost-effective manner.
Moreover, as a unit-linked plan, it gives you tremendous flexibility and
freedom to customise individual retirement funds for your employees based
on their appetite for risk and the stage of life they are in.
This plan helps an organisation by:
Providing an investment vehicle to trustees for making the
contribution for each member
Helping build a substantial retirement fund for each member
Presenting a potential to provide higher benefits to employees
Offering tax benefits for investments made through the formation of
a trust
One factor that helps maximise investment returns is low charges. Our fund
management charges are the lowest in the industry today and therefore can
improve your long-term returns.
Also suitable for other employee benefit schemes such as Salary Saving Schemes
and Wealth Management Schemes
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CHAPTER 4
SOCIAL PRODUCTS
OF
HDFC SLIC
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4. Social Products
4.1.1. Eligibility
Members of the development agency and their spouses with
Minimum age at start of Policy is 18 Years and Maximum age at
start of Policy is 50 Years As Per Last Birthday
Employees of the Development Agency are not eligible to join the group.
The group to be covered is only eligible if it contains more than 500
Members.
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4.1.3. Benefits
On the death of each member covered by the policy during the year of
cover a lump sum equal to the sum assured will be paid to their
beneficiaries or legal heirs. Where the death is as a result of an accident, an
additional lump sum will be paid equal to half the sum assured. There are
no benefits paid at the end of the year of cover and there is no surrender
value available at any time.
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CHAPTER 5
RURAL PRODUCTS
OF
HDFC SLIC
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5. Rural Products
1
5000
500
2
5000
575
5.1.2. Eligibility
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3
5000
650
To be eligible for this plan, age at entry of the life assured must be between
18 and 50 years of age. This policy can be taken only on a single-life basis.
5.1.3. Premium
A single premium of Rs. 500 is due on the date of commencement. There
are no further premium/s due.
On survival of the life assured to maturity of the plan which is 5 years after
the inception date, a maturity benefit of Rs. 1000 is payable.
On termination of the plan before maturity, benefits payable are (in Rs.):
During Year
On Death
On Surrunder
1
5000
500
2
5000
550
3
5000
625
5.2.2. Eligibility
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4
5000
700
5
5000
850
To be eligible for this plan, age at entry of the life assured must be between
18 and 50 years of age. This policy can be taken only on a single-life basis.
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CHAPTER 6
INDIVIDUAL PRODUCTS
OF
HDFC SLIC
6. INDIVIDUAL PRODUCTS
We at HDFC Standard Life realise that not everyone has the same kind of needs.
Keeping this in mind, we have a varied range of Products that you can choose
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from to suit all your needs. These will help secure your future as well as the future
of your family.
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outstanding loan decreases as per the loan schedule, the cover under the
policy also decreases as per the policy schedule.
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During Guaranteed Surrender Periods you get the Sum Assured and
all bonuses vested as at the date of surrender
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Today, you are busy climbing the ladder of success and realizing your
dreams. Today, time is with you. Just take a moment and think. Will you be
able to continue at the same pace? Will your income be the same forever?
Will you be able to live life on your own terms even after you retire
The HDFC Personal Pension Plan is an insurance policy, which can benefit
you in the following ways:
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You can choose to receive your income at times to suit your own
circumstances.
Monthly
Every 3 months
Every 6 months
Once a year
The annuity can be paid in advance or arrears i.e. either at the start or the
end of the payment period you have chosen.
In case of your unfortunate demise during the policy term, this participating
('With Profits') insurance plan will pay your family the Sum Assured
(together with the attached bonuses) you had chosen. The plan receives
simple Reversionary Bonuses, which are usually added annually. At the end
of the term an additional Terminal Bonus may be paid depending on the
performance of the underlying investment.
The annual amount you pay is eligible for tax relief under Sec. 80 C
The maturity amount is completely tax-free under Section 10(10 D)
What is HDFC Assurance Plan?
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This plan is a with profits savings policy, which offers the following
features :
At maturity, the policy pays out the basic Sum Assured plus
reversionary bonuses declared during the policy term. Interim or
terminal bonus are also be payable if declared.
You can choose to invest as little as Rs. 200 per month. And there is
no limit to the maximum amount.
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added annually. At the end of the term an additional Terminal Bonus may
be paid depending on the performance of the underlying investment.
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CHAPTER 7
COMPETITIVE ANALYSIS
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7. COMPETITIVE ANALYSIS
7.1 LIFE INSURANCE CORPORATION OF INDIA (LIC)
LIC has an excellent money back policy which provides for periodic payments of
partial survival benefits as long as the policy holder is alive. 20% of the sum
assured is payable after 5, 10, 15 and 20 years and the balance 40% is payable at
the 20th year along with accrued bonus.
For a 25 years term , 15% of the sum assured becomes payable after 5,10,15 and
20 years and the balance 40% plus the accrued bonus becomes payable at the 25 th
year. An important feature of these types of policies is that in the event of the death
of the policy holder at any time within the policy term the death claim comprises
of full sum assured without deducting any of the survival benefit amounts which
have already been paid. The bonus is also calculated on the full sum assured.
HDFC SLIC does not have a money back policy. It could offer a money back plan
and capture some portion of this market. While marketing insurance products I
found that many customers wanted to purchase these plans.
LIC offers 66 different plans; plans are formulated for specific occasions whole
life plans, term assurance plans, money back plan for women, child plans, plans
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for the handicapped individuals, endowment assurance plans, plans for high worth
individuals, pension plans, unit linked plans, special plans, social security schemes
diversified portfolio of products. HDFC SLIC could diversify its product
portfolio. It could add more plans for high worth individuals and women.
The company has an investment plan which is market related Invest Shield Life.
In this plan even if the market falls, the premium will be returned to investors. It is
a guaranteed plan which ensures the company carefully invests your money. The
stock market performance of ICICI Prudential is much better than HDFC SLIC.
The returns on the growth fund were 46.28% compared to the 42.70% offered by
HDFC SLIC. Customers are attracted by higher returns and this is a plus point for
Prudential.
However the charges are very high in the plans offered by ICICI Prudential. It is
35% during the first year, 15% in the next year and 3% from the third year
onwards. Also a higher minimum premium of Rs. 8000 is charged. Hence the
policies are not accessible to the lower strata of the society.
The Aditya Birla Group has a turnover close to Rs. 33000 crores with a market
capitalization of Rs. 53400 crores (as on 31st March 2007). It has over 72000
employees across all its units worldwide. It is led by its Chairman - Mr. Kumar
Mangalam Birla. Some of the key organizations within the group are Hindalco and
Grasim.
Sun Life Financial Inc. and its partners today have operations in key markets
worldwide, including Canada, the United States, the United Kingdom, Hong
Kong, the Philippines, Japan, Indonesia, India, China and Bermuda. It had assets
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under management of over US$343 billion, as on 31st March 2007. The company
is a leading player in the life insurance market in Canada.
Its Flexi Life Line Plan offers life long insurance cover till the policy holder is 100
years of age. There are guaranteed returns of 3% p.a. net of policy charges after
every 5 years from the eleventh policy year onwards. However the charges are
very high. The initial charges for the first year are 65%. Hence the fund value is
greatly reduced.
The company has sold 13, 00,000 policies and is backed by 550 offices across
India. It offers travel insurance, motor insurance, home insurance, health and
corporate insurance. The mortality charges are lower than HDFC SLIC. The entry
age could be zero years which allow even new born babies to be insured.
The company offers high coverage plans at low cost. There is a plan even for a
policy term of 1 year. Your family can continue to enjoy their current lifestyle even
in the case of something happening to you. These plans are very flexible and
HDFC SLIC could adopt this idea of insuring individuals for short periods of time.
For example; there is a family of four. The only earning member is the father.
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He has just taken a loan from a bank of 20 lakhs to purchase a new home. He is
able to repay the loan with his current salary in 15 years. The problem arises if
something were to happen to him within these fifteen years. Not only will the
family face the emotional and financial loss of their father but they will also have
to repay the home loan or risk being homeless.
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CHAPTER - 8
CONCLUSION
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HDFC standard life insurance is first life insurance company in India. It has
businesses spread out across the globe. It was registered on 23 rd December 2000.
The company faces a large amount of competition. To sustain itself it must
promote its products through advertising and improve its selling techniques.
Consumers are well aware of the new plans available at HDFC SLIC. The medium
of advertising used by HDFC Standard Life Insurance is television since most of
its competitors use this tool to promote their products. The company is promoted
as an Indian company since consumers seem to have more trust in investing in
Indian firms.
The unit linked concept is specifically promoted. The general perception of life
insurance has to change in India before progress is made in this field. People
should not be afraid to invest money in insurance and must use it as an effective
tool for tax planning and long term savings.
HDFC SLIC could tap the rural markets with cheaper products and smaller policy
terms. There are individuals who are willing to pay small amounts as premium but
the plans do not accept premiums below a certain amount. It was usually found
that a large number of males were insured compared to females. Individuals below
the age of 45 (mostly male) were interested in investment plans. This was a
general conclusion drawn during prospecting clients.
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BIBLIOGRAPHY
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BIBLIOGRAPHY
WEBSITES
1. www.lic.com
2. www.birlasunlife.com
3. www.hdfc.com
4. www.icici.com
5. www.bajajaliaanz.com
MAGAZINE
6. India Today
7. Business Today
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