Alcatel 4635 PDF

Alcatel 4400
Alcatel 4635H/J (R.2) Voice mail system

Client management manual
Alcatel 4400
Alcatel 4635H/J (R.2) Voice mail system
Client management manual
Sommaire
Alcatel 4635H/J (R.2)

(Voice mail system)
Chapter 1
Overview
1-1
General ......................................................................................................
1-1
1-2
Main functions .........................................................................................
1-1
1-2-1
Basic functions............................................................................................. 1-1
1-2-2
Optional administrators .............................................................................. 1-2
1-3
Hardware architecture .........................................................................
1-3-1
Alcatel 4635H (R.2) version......................................................................... 1-3
1-3-2
Alcatel 4635J version .................................................................................. 1-5
1-4
Software architecture ...........................................................................
1-4-1
Alcatel 4635H (R.2) version......................................................................... 1-6
1-4-2
Alcatel 4635J version .................................................................................. 1-7
1-3
1-6
Chapter 2
General commands
2-1
Access to the main menu ...................................................................
2-1
2-2
Checking the installed configuration .............................................
2-3
2-2-1
Checking access port allocation.............................................................. 2-3
2-2-2
Checking disk capacity ............................................................................. 2-4
2-2-3
Checking the installation ........................................................................... 2-5
2-2-3-1
Checking the software version ........................................................................... 2-6
2-2-3-2
Checking the available options ......................................................................... 2-7
3BA 19873 AANA - Ed 3p - July 99 - Alcatel 4400
0-1
Alcatel 4635H/J (R.2) (Voice mail system)
2-2-3-3
Checking the authorised number of voice mailboxes ........................................... 2-8
2-2-3-4
Checking the installed languages ...................................................................... 2-8
2-3
Modifying the date and time .............................................................
2-9
Chapter 3
Managing operator schedules and notification parameters
3-1
Operator schedules ..............................................................................
3-1
3-2
Notification parameters .......................................................................
3-2
Chapter 4
Managing voice mailboxes and user profiles
4-1
Overview ...................................................................................................
4-1
4-2
Description of the different types of voice mailbox ..................
4-2
4-2-1
Standard configuration subscriber mailboxes ......................................... 4-2
4-2-2
Standard configuration collective mailboxes.......................................... 4-2
4-2-3
Optional mailboxes..................................................................................... 4-2
4-3
Standard management (user profiles) ...........................................
4-3-1
Profile overview ........................................................................................... 4-4
4-3-2
Profile management................................................................................... 4-4
4-4
Customised management ..................................................................
4-4-1
Management of classes of services.......................................................... 4-6
4-4-1-1
Generalities ..................................................................................................... 4-6
4-4-1-2
Verification or modification of a class of service .................................................. 4-7
4-4-1-3
Class of service default values ......................................................................... 4-13
0-2
4-4
4-6
Alcatel 4400 - 3BA 19873 AANA - Ed 3p - July 99
4-4-2
Voice mailbox management .................................................................. 4-15
4-4-2-1
General
4-4-2-2
Creating a voice mailbox................................................................................ 4-15
4-4-2-3
Modifying a voice mailbox .............................................................................. 4-18
4-4-2-4
Deleting a voice mailbox ................................................................................ 4-19
4-4-2-5
Voice mailboxes of the managers.................................................................... 4-20
........................................................................................................ 4-15
Chapter 5
Distribution lists
5-1
Generalities ..............................................................................................
5-1
5-2
Configuring a general distribution list .............................................
5-3
5-2-1
Type 6 voice mailbox.................................................................................. 5-3
5-2-2
List creation or modification ...................................................................... 5-4
5-2-3
Customizing a distribution list ..................................................................... 5-7
5-3
Authorising subscriber access ..........................................................
5-8
Chapter 6
Reports and statistics
6-1
Generalities ..............................................................................................
6-1
6-2
Menu for report establishment ..........................................................
6-2
6-2-1
Report selection .......................................................................................... 6-3
6-2-1-1
Old messages per voice mailbox ....................................................................... 6-4
6-2-1-2
Use by an individual subscriber .......................................................................... 6-8
6-2-1-3
Simplified statistics per subscriber ..................................................................... 6-10
6-2-1-4
Traffic per access port group ........................................................................... 6-10
6-2-1-5
Non initialised mailboxes ................................................................................. 6-12
0-3
6-2-1-6
System list activity ........................................................................................... 6-13
6-2-1-7
System list members ........................................................................................ 6-14
6-2-2
Defining the statistics period (interval).................................................... 6-16
6-2-3
Erasing statistics ......................................................................................... 6-17
6-3
Examples of reports .............................................................................
6-3-1
Edition example of a reporttype 1: message aging by mailbox....... 6-18
6-3-2
Edition example of a report type 2:

individual subscriber usage statistics ..................................................... 6-19
6-3-3
Edition example of a report type 3: short form statistics .................... 6-20
6-3-4
Edition example of a report type 4: traffic statistics by port group... 6-21
6-3-5
Edition example of a report type 5: uninitialized mailbox report ...... 6-21
6-3-6
Edition example of a report type 6: system list activity ...................... 6-22
6-3-7
Edition example of a report type 7: system list members .................. 6-23
6-18
Chapter 7
Additional services (Optional)
7-1
Voice mailbox information centre (automated attendant) ...
7-1-1
General ........................................................................................................ 7-1
7-1-2
Configuration stages .................................................................................. 7-3
7-1-3
Class of service of an information mailbox .............................................. 7-5
7-1-4
Configuring a menu mailbox ..................................................................... 7-8
7-1-5
Configuring an information mailbox ....................................................... 7-10
7-1-6
Customising a menu mailbox .................................................................. 7-12
7-1-7
Customising an information mailbox....................................................... 7-14
7-1-8
Use of a type 1 or 2 mailbox by a collaborator ..................................... 7-17
0-4
7-1
7-2
Fax function (Alcatel 4635H) ............................................................
7-2-1
General ...................................................................................................... 7-18
7-2-2
General configuration .............................................................................. 7-19
7-2-3
Fax in a subscriber mailbox ...................................................................... 7-23
7-2-4
Fax collective mailbox.............................................................................. 7-25
7-2-5
Overflow fax mailbox................................................................................ 7-26
7-2-6
Fax distribution centre .............................................................................. 7-28
7-2-7
Creation of type 45 mailboxes ................................................................ 7-29
7-2-7-1
Class of service .............................................................................................. 7-29
7-2-7-2
Profile of type 45 mailbox ................................................................................ 7-30
7-2-7-3
Initialising a type 45 mailbox ............................................................................ 7-31
7-2-8
Information centre by fax ........................................................................ 7-32
7-2-9
Configuring the fax information centre .................................................. 7-34
7-2-9-1
Creating a class of service for a type 1 fax mailbox. ........................................... 7-34
7-2-9-2
Creation of a type 1 mailbox. .......................................................................... 7-35
7-3
Configuration of an OctelNet network .........................................
7-3-1
Particularities of the OctelNet network................................................... 7-36
7-3-2
Creating a network: preliminaries ........................................................... 7-37
7-3-3
Configuration stages ................................................................................ 7-37
7-3-4
General definition of a node profile ....................................................... 7-40
7-3-5
Delivery time periods ................................................................................ 7-42
7-3-6
Delivery times............................................................................................. 7-43
7-3-7
Node prefixes ............................................................................................ 7-44
7-3-8
Recording node names ........................................................................... 7-45
7-3-9
Access authorisation for subscribers to OctelNet .................................. 7-47
7-3-10
Data collection sheets.............................................................................. 7-48
7-18
7-36
0-5
7-4
Configuring an AMIS analog network ..........................................
7-4-1
General ...................................................................................................... 7-50
7-4-2
Configuration stages ................................................................................ 7-51
7-4-3
Numbering sequences ............................................................................. 7-53
7-4-4
Validation table ........................................................................................ 7-54
7-4-5
Subscribers access authorisation to the AMIS network ......................... 7-55
7-4-6
Sending an AMIS message....................................................................... 7-56
7-4-7
Advice of non-delivery ............................................................................. 7-56
7-5
IP OCTELNET ............................................................................................
7-5-1
General information ................................................................................. 7-57
7-5-2
IP OCTELNET architecture......................................................................... 7-57
7-5-3
IP OCTELNET management procedure................................................... 7-58
7-5-4
Fallback analog network ......................................................................... 7-58
7-5-5
Advantages of the IP network/protocol mode ..................................... 7-58
7-5-6
Impact of voice mail traffic on IP network/protocol............................. 7-60
7-50
7-57
Chapter 8
Facilities
Chapter 9
Glossary
0-6
Chapter
1
1-1
Overview
General
The Alcatel 4635 is a voice mail system which is integrated in a shelf in the Alcatel 4400 PBX.
The Alcatel 4635 messaging system is used to exchange, with a correspondent (person, mailbox
or fax machine), information in the form of voice messages or faxes, store these messages or
faxes and restore them on demand to the recipient.
The Alcatel 4635 software is supplied in a standard version (voice mail) to which different options
can be added. These options include:
-
specific mailboxes
conversation recording
automated attendant
fax (Alcatel 4635H),
configuration of an OctelNet, AMIS network.
Concerning users of this documentation
This documentation is intended for system administrators in charge of updating the voice
mailboxes, preparing reports and optimising system management.
Alcatel also provides training courses for these system administrators, available from the
commercial service.
1-2
Main functions
Note: The different functions are obtained using the specific mailboxes detailed in 4-2.
1-2-1
Basic functions
Notes:
-
The voice service guides the user during the different operations by menus and voice prompts.
The instructions are sent by pressing the keypad keys on the telephone set.
If the user has a reflex set, the dynamic function keys opposite the labels displayed during the required
facilities can also be used.
Telephone answerphone function
Plays a standard message or a message recorded by the holder.
Alcatel 4635H/J (R.2) (Voice mail system) - Alcatel 4400
1-1
Chapter
Overview
Recording answerphone function
Plays a message after which the caller can leave a message in the holders mailbox.
Mail functions
Used to drop a message for a subscriber directly in that subscribers mailbox from the messaging
service access number.
The messaging system offers:
1-2-2
Call by name
Delayed delivery
Distribution by individual list
Distribution by general list
Voice mailbox transfer
Night voice mailbox
Notification of internal and external calls
Password modification.
Optional administrators
Recorder administrator
Recording of conversations in progress
Automated attendant administrator
Information centre mailboxes (ICMB):

Callers hear a recorded message
Enhanced call processing:

Routing does not require the assistance of an attendant, a voice menu proposes a routing
choice by entering a digit. Access to a correspondent is possible by dialling the set number
of the name.
Octel network administrator

AMIS network administrator
Fax administrator (Alcatel 4635H)
1-2
fax transmission-reception
fax routing and storage
fax on demand
fax collective mailbox
overflow of out of service fax machines to a server for storage
fax distribution centre.
Overview
Specific voice mailbox administrator
information bulletin distribution voice mailbox
questionnaire voice mailbox (OctelForm)
multi-user set voice mailbox
announcement voice mailbox.
Hotel administrator
1-3
Hardware architecture
1-3-1
Alcatel 4635H (R.2) version
PRA
ABC-A protocol
CHCPU
UA
10 Base T
Ethernet
Analog
network
VPM35
PC
MSBI
V24
SMT console
SPA3
BRA
Protocol
on Crystal
links
The boards comprising the Alcatel 4635H messaging system (greyed) are shown above in the
Alcatel 4400 PBX main ACT shelf. They can also be placed in a peripheral shelf.
In both cases, these boards must be placed in the same shelf.
The basic hardware configuration comprises:
-
1 VPM35 (Voice Processing Multiple35) board, for connecting an IDE hard disk.
Optionally, 1 or 2 MSBI (Mass Storage Board IDE) with one or two hard disks each (1.4GB
or 2.16GB capacity). They contain the software, voice guides, database and messages.
1 to 8 SPA3 (Speech Processing Auxiliary) boards. They each offer 8 channels with simultaneous access to the messaging system.
1-3
Chapter
Overview
Optionally, 1 ATB2 board (or ATB31 where fitted with 2 MSBI boards). Backplane complement, for the IDE bus interconnection between VPM35 and MSBIs.
1 V24 cable connecting the VPM35 board to a VT100 type console, called SMT (System
Manager Terminal), which must remain dedicated to the Alcatel 4635H messaging system.
You can use the Alcatel 4400 PBX system console to emulate the VT100 terminal. The cable
can also be connected to the switch box, for remote maintenance. A printer connected to
the console is used to output reports and statistics.
1 special Ethernet cable for connecting the VPM35 board to the customer LAN.
Connection example:
Alcatel
4400
modem
CPU 1
STN
Switch box
PABX system PC
or RMA
CPU 2
A
VPM35
B
SMT VT100
console
1-4
Printer
Overview
1-3-2
Alcatel 4635J version

PRA
ABC-A protocol
CHCPU
UA
10 Base T
Ethernet
Analog
network
PC
VPS35
V24
UA
SMT console
BRA
The board comprising the Alcatel 4635J messaging system (greyed) is shown above in the Alcatel
4400 PBX main ACT shelf. She can also be placed in a peripheral shelf.
The basic hardware configuration comprises:
-
1 VPS35 (Voice Processing System) board, on witch is connected a board allowing an

Ethernet connection.
1 V24 cable connecting the VPS35 board to a VT100 type console, called SMT (System
Manager Terminal), which must remain dedicated to the Alcatel 4635J messaging system.
You can use the Alcatel 4400 PBX system console to emulate the VT100 terminal. The cable
can also be connected to the switch box, for remote maintenance. A printer connected to
the console is used to output reports and statistics.
1 special Ethernet cable for connecting the VPM35 board to the customer LAN.
1-5
Chapter
Overview
Connection example:
Alcatel
4400
modem
CPU 1
STN
Switch box
PABX system PC
or RMA
CPU 2
VPS35
V24
SMT VT100
console
1-4
Software architecture
1-4-1
Alcatel 4635H (R.2) version
Printer
The software architecture of the Alcatel 4635H messaging system management is presented as
follows:
MAIN MENU
System general parameters
Voice mailboxes
- attendant schedules and port - change service class profile

control
- add mailbox
- date and time adjustment
- change mailbox
- notification parameters
- delete mailbox
- ...
System management
-
system distribution lists

system reports (statistics)
network administration
...
The standard configuration (one SPA3 board and 1 hard disk) allows:
1-6
2 simultaneous accesses.
10 hours storage.
1 500 voice mailboxes.
1 language.
Overview
The maximum configuration (8 SPA3 boards and 4 hard disks) allows:

-
722 hours storage.
10,000 voice mailboxes.
5 languages.
The maximum storage duration indicated above is for a single language for the voice guides.
Each additional language reduces the storage duration by about 5 hours.
1-4-2
Alcatel 4635J version

The software architecture of the Alcatel 4635J messaging system management is presented as
follows:
MAIN MENU
System general parameters
Voice mailboxes
- attendant schedules and port - change service class profile

control
- add mailbox
- date and time adjustment
- change mailbox
- notification parameters
- delete mailbox
- ...
System management
-
system distribution lists

system reports (statistics)
network administration
...
The standard configuration allows:

-
10 hours storage.
1 language.
The maximum configuration allows:

-
40 hours storage.
5 languages.
1-7
Chapter
1-8
Overview
Chapter
2
2-1
General commands
Access to the main menu

The GREETING PROMPT is displayed on start-up in the language specified with the command.
If the language is different, contact technical support.
WELCOME TO THE ALCATEL VOICE/DATA NETWORK
ALL NETWORK DATA AND PROGRAMS ARE THE CONFIDENTIAL AND/OR
PROPRIETARY PROPERTY OF ALCATEL AUSTRIA AG AND/OR OTHERS.
UNAUTHORIZED
USE,
COPYING,
DOWNLOADING,
FORWARDING
OR
REPRODUCTION IN ANY FORM BY ANY PERSON OF ANY DATA OR

PROGRAM IS PROHIBITED.
(c) ALCATEL Austria AG, 1995, ALL RIGHTS RESERVED
PLEASE ENTER SYSTEM MANAGEMENT PASSWORD:
Enter one of the two manager passwords. The following main menu is displayed:
MAIN MENU
GENERAL SYSTEM PARAMETERS
SYSTEM MANAGEMENT
1 - SYSTEM PARAMETERS
11 - SYSTEM DISTRIBUTION LISTS
2 - ATTENDANT SCHEDULES, PORT MONITORING
12 - DISK MANAGEMENT
3 - SET DATE/TIME
13 - SYSTEM MAINTENANCE
4 - PORT ASSIGNMENTS
14 - SYSTEM REPORTS
5 - OUTCALLING PARAMETERS
15 - NETWORK MANAGEMENT
6 - DIALING PARAMETERS
16 - DATABASE ACCESS
17 - EXTERNAL APPLICATION MGMT
MAILBOXES
18 - X25 INTERFACE MANAGEMENT

19 - NOT APPLICABLE
7 - CHANGE CLASS OF SERVICE PROFILE
20 - SERVICE OPERATIONS
8 - AADD MAILBOX
21 - SYSTEM BACKUP AND RESTORE
9 - CHANGE MAILBOX
22 - LAN MANAGEMENT
10 - DELETE MAILBOX
ENTER MENU SELECTION NUMBER:
2-1
Chapter
General commands
The sub-menus are presented in three groups:

-
system general parameters
voice mailboxes
system management.
READ THE FOLLOWING INFORMATION BEFORE ANY OPERATION:
To select one of the sub-menus, enter the corresponding number and press
Return
the
key to validate, and so on through the tree structure.
Regardless of the level in the tree structure, you can press CTRL/Cto return to the
previous menu.
When parameters have been modified in a menu, the Ctrl/C command can also be
used to exit this menu without validating these modifications.
To navigate through a menu and modify the parameters, use the
or
Return
keys or the arrow keys.
Return
To modify parameters in a menu, press the
key after each modification to
a parameter or press F4 (on a VT100 terminal) or F4 (on a emulated PC) to validate

the complete page (if the menu is contained on several pages, repeat the operation for each
page).
Note:
To designate the sub-menus, the following convention has been adopted for this manual:
Example: a menu designated by 13.4 is obtained by carrying out the following operations from the MAIN
MENU:
Return
enter 13 on the keyboard and validate by pressing the
key,
when the new menu is displayed, enter 4 on the keyboard and validate by pressing the
Return
key, the menu designated by 13.4 is displayed on screen (the menus concerned by this example
are shown on the next page).
2-2
Before quitting the console, return to the greeting prompt (Ctrl/C command) to lock
the access by password.
General commands
2-2
Checking the installed configuration

Note: In the following menus, do not confuse the maximum capacities, which are available on the system,
with the authorised capacities, which depend on the configuration planned for the system.
MAIN MENU
GENERAL SYSTEM PARAMETERS
SYSTEM MANAGEMENT
1 - SYSTEM PARAMETERS
11 - SYSTEM DISTRIBUTION LISTS
2 - ATTENDANT SCHEDULES, PORT MONITORING
12 - DISK MANAGEMENT
3 - SET DATE/TIME
13 - SYSTEM MAINTENANCE
4 - PORT ASSIGNMENTS
14 - SYSTEM REPORTS
5 - OUTCALLING PARAMETERS
15 - NETWORK MANAGEMENT
6 - DIALING PARAMETERS
16 - DATABASE ACCESS
17 - EXTERNAL APPLICATION MGMT
MAILBOXES
18 - X25 INTERFACE MANAGEMENT

19 - NOT APPLICABLE
7 - CHANGE CLASS OF SERVICE PROFILE
20 - SERVICE OPERATIONS
8 - ADD MAILBOX
21 - SYSTEM BACKUP AND RESTORE
9 - CHANGE MAILBOX
22 - LAN MANAGEMENT
10 - DELETE MAILBOX
ENTER MENU SELECTION NUMBER:
2-2-1
Checking access port allocation

From the MAIN MENU, enter 4 to obtain the following menu:
MENU 4 - PORTS ASSIGNMENTS
1 - CONFIGURE PORTS
2 - DISPLAY PORT CAPACITY INFORMATION
3 - ABCA MANAGEMENT
Then enter 2 to obtain:

-
the number of ports installed on the server
the number of ports authorised for use
the number of ports authorised.
2-3
Chapter
General commands
MENU 4 - PORT CAPACITY INFORMATION

INSTALLED:
AUTHORIZED: 36
USED:
24
You can activate the installed access ports to the maximum authorised for the server.
Return to the MAIN MENU by pressing Ctrl/C.
2-2-2
Checking disk capacity

From the MAIN MENU, enter choice 12 to obtain, for example, the following display:
MENU 12 - DISK MANAGEMENT
NUMBER OF DISKS:
INSTALLED: 1
RUNNING: 1
MESSAGE SPACE (HOURS):

INSTALLED: 34:41:20
AUTHORIZED: 170
FREE: 34:27:48
PERCENT FREE: 99%
The installed capacity expressed in hours is that of the zones used for caller message storage.
This is the physical capacity of the disk, minus the zones used by the software, voice menus and
the database.
The authorised capacity is a part of the installed capacity, limited by the configuration.
The free capacity represents the remaining usable zone. This is never equal to the value installed
because of the personal greeting messages.
The free storage space percentage is monitored: a secondary alarm message is sent when the
level reaches 20%: a primary alarm message is sent when the level is null.
Return to the MAIN MENU by pressing Ctrl/C.
2-4
General commands
2-2-3
Checking the installation

From the MAIN MENU, enter 13 to obtain the following menu:
Menu 13 - System Maintenance
1 - SHUT DOWN WITH DUMP
2 - REVIEW STATUS LOG
3 - SCROLL STATUS LOG
4 - DISPLAY SOFTWARE LEVELS
5 - TURN MESSAGE WAITING INDICATORS BACK ON
6 - RESET RS232 INTEGRATION LINK
7 - DISPLAY SOFTWARE FEATURES INSTALLED
8 - REVIEW CURRENT ALARM STATUS
9 - BAD PASSWORD DISCONNECT ERROR (ENABLED/DISABLED): DISABLED
10 - REVIEW PHRASE MANAGEMENT
11 - REVIEW CARD MANAGEMENT
12 - CPU SWITCHOVER - NORMAL: N
ABNORMAL: N
13 - BLOCK AUTOMATED OPERATOR TRANSFER
ERROR (ENABLE/DISABLE): DISABLED
14 - PURGE AND CONVERT FOLLOW-ME-FORWARD MAILBOXES

15 - DISPLAY CAPACITY INFORMATION
16 - NAMESEND UTILITY
ENTER OPTION:
Caution: This menu is used to carry out several operations, some of which have very far reaching consequences. Only use those operations described below.
If you make an error during data entry, return to MENU 13 immediately by Ctrl/C.
2-5
Chapter
2-2-3-1
General commands
Checking the software version

From MENU 13, enter 4 to obtain, for example, the following display:
11 JAN 99
10:27:42
az
AZ
VPMOD Serial # ........ 1234
Software Release ...... 2.2.0
Network Serial # ...... 1234
System Type ...... A4635H / VPM35 Rev.0
SPA3 log. 2 phys. 5 PROM
2.01 DSP OK
Telephone System Type: 5 - France

Boot Prom ........ e2.03
IPL Extension .... 02.20
SPA3 ............. B2.02
Menus ............ 04.13
Termcap .......... 20.12
SPA3/DSP ......... 00.13
LAN/OS ...... 11.22
LAN/APP ..... 99.01
Operating System .......... 99.04.28
System Services ........... 99.04.28
Trees ..................... 99.04.20
ABCA Com. Handler ......... 99.04.20
System Manager ............ 99.04.20
Purge Task ................ 99.04.20
Line Tasks ................ 99.04.20
Adm Task .................. 99.04.27
X25 Operation ............. 99.04.20
ACL Task .................. 99.04.20
ASA Task .................. 99.04.20
IMSO Task ................. 99.04.20
OET Task .................. 99.04.20
Background Task ........... 99.04.20
System Bkup/Rstr .......... 99.04.20
LAN Router Task ........... 99.04.20
DN Mail Tasks ............. 99.04.20
The software version is displayed top right.

Return to MENU 13 by pressing Ctrl/C.
2-6
General commands
2-2-3-2
Checking the available options

From MENU 13, enter 7.
The following, for example, is displayed:
18 JUN 99 09:03:49
az
AZ
VPMOD Serial # ........ 1234
System Type ......A4635H / VPM35 Rev.0
Y
9 - CSA
Y
8 - Bulletin Mailbox
Y 12 - PowerCall Agent Access
Y 10 - InterMail
$
Y 15 - Follow-Me-Forward
Y 16 - Call Detail Recording
Y 22 - Forms Mailbox
Y 17 - Database Retrieval
Y 23 - Monitor Mailbox
Y 32 - General Line Types
$
Y
34
RS232
Integrations
33 - Set Emulation
35 - In-band Integrations
$
36 - ROLM Limited
$
38 - 72 Port Option
37 - Siemens Limited
$
Y 40 - Information Processing
Y 42 - Hotel/Motel
Y 44 - Networking
Y 43 - DTMF Forms Mailbox
Y 45 - Enhanced Call Processing
Y 46 - Ability to Reset Passwords
Y 49 - AMIS Analog Networking
Y 48 - Information Center Mailboxes
Y 52 - Index II
Y 51 - Index I
Y 56 - Fax Processing
Y 55 - Conference Mailbox
58 - ACP Integrations
$
Y 57 - Announcement Mailbox
Y 60 - Skip Password
59 - ACP MTA
$
62 - Centralized Network Management Y 64 - Record on-line
Y 66 - Fax Delivery Mailbox
Y 65 - ANI Integrations
67 - Global Message Redundancy
-Continued-
This menu is displayed on two pages.

Only the software options preceded by Y are validated.
The $ sign which follows some options does not appear on the actual menu. It indicates those
options not applicable on the Alcatel 4635 system.
Return
Press the
key to display the second page.
Namely:
18 JUN 99 09:04:40
az
VPMOD Serial # ........ 1234
Y 68 - Extension Mailbox
Y 73 - Connectivity
75 - Octel Admin
AZ
System Type ...... A4635H / VPM35 Rev.0
71 - No Beep for Record on-line
Y 74 - Digital Networking
Y 77 - System Backup & Restore
2-7
Chapter
2-2-3-3
General commands
Checking the authorised number of voice mailboxes

From MENU 13, enter 15 to obtain, for example:
System Capacity Information
Authorized
----------
Used
----
Mailboxes:
Voice Messaging
14848
Application
N/A
Total Mailboxes Used:
Licences:
Fax
14848
Client Access
9999
----
Languages:
Press any key to return to option selection:

2-2-3-4
Checking the installed languages

From MENU 13, enter 10 to obtain, for example:
Review Phrase Management
Nr
Language Type
1
2
3
4
5
6
7
8
European French
British English
European Italian
European Spanish
European German
Arabic Female
Malay
Dutch
AZ
Phrase
Level
Prompt
Level
InRAM
Level
Digi
Rate
Date/Time
Prompting
EF.20.00
BE.20.01
IT.20.00
ES.20.01
GR.20.01
AR.20.00
ML.20.00
DC.20.01
FR.20.01
BE.20.00
IT.20.01
ES.20.02
GM.20.01
AR.20.00
ML.20.01
DC.20.00
FR.20.00
BE.20.00
IT.20.00
ES.20.00
GM.20.00
AR.20.00
ML.20.00
DC.20.00
16K
16K
16K
16K
16K
16K
16K
16K
DM/24
DM/24
DM/24
DM/24
DM/24
MD/12
MD/12
MD/12
Phrase Space Available (Hours):

Total:
193:52:01
Free:
158:10:30
Percent Free:
81
Return to MAIN MENU by pressing Ctrl/C.
2-8
General commands
2-3
Modifying the date and time

From the MAIN MENU, enter 3.
The following is displayed, for example:
MENU 3 - SET DATE/TIME
DATE: 18/06/99 TIME: 9:37:54
Caution: In case of a change in the year, the statistics will be incorrect.
To change the time and date presentation format (US, European, etc.):
-
return to the MAIN MENU by pressing Ctrl/C,
enter 13 followed by 10 to display:

Review Phrase Management
Nr
Language Type
1
2
3
4
5
6
7
8
European French
British English
European Italian
European Spanish
European German
Arabic Female
Malay
Dutch
AZ
Phrase
Level
Prompt
Level
InRAM
Level
Digi
Rate
Date/Time
Prompting
EF.20.00
BE.20.01
IT.20.00
ES.20.01
GR.20.01
AR.20.00
ML.20.00
DC.20.01
FR.20.01
BE.20.00
IT.20.01
ES.20.02
GM.20.01
AR.20.00
ML.20.01
DC.20.00
FR.20.00
BE.20.00
IT.20.00
ES.20.00
GM.20.00
AR.20.00
ML.20.00
DC.20.00
16K
16K
16K
16K
16K
16K
16K
16K
DM/24
DM/24
DM/24
DM/24
DM/24
MD/12
MD/12
MD/12
Phrase Space Available (Hours):

Total:
193:52:01
Free:
158:10:30
Percent Free:
81
Examples:
-
1 (MD/12) = US format Month/Day on 12 hours (AM and PM)
4 (DM/24) = European format, Day/Month on 24 hours.
2-9
Chapter
2-10
General commands
Chapter
3
3-1
Managing operator schedules and

notification parameters
Operator schedules
From the MAIN MENU, enter 2, validate, enter 1 and validate again.
You are then prompted for a time number from 1 to 30 (each number must correspond to a
specific time period, this number is used by the voice mailbox profiles). The following menu is
displayed:
MENU 2 - OPERATEUR SCHEDULES AND PORT MONITORING
DEMO
- OPERATEUR SCHEDULESOPERATEUR SCHEDULE NUMBER: 1

OPERATEUR AVAILABILITY ON WEEKDAY: 2 - PART-TIME
WEEKDAY SCHEDULE (IF PART-TIME AVAILABILITY):
BEGIN: 6:00
BEGIN: 13:30
END: 12:00
END:
20:30
OPERATEUR AVAILABILITY ON WEEKEND OR HOLIDAY: 3 - NEVER
WEEKEND/HOLIDAY SCHEDULE (IF PART-TIME AVAILABILITY):
BEGIN:
BEGIN:
END:
END:
BEGIN:
END:
OPERATEUR NUMBERS:
1 : 3335
2 :
6 :
7 :
11 :
12 :
16 :
17 :
21 :
22 :
26 :
27 :
P1 : 3335
P2 :
5
10
15
20
25
30
3
8
13
18
23
28
P3
:
:
:
:
:
:
:
4
9
14
19
24
29
P4
:
:
:
:
:
:
:
BEGIN:
END:
:
:
:
:
:
:
- Continued-
Operator availability: 1 = always, 2 = part-time, 3 = never.

If part-time is selected, indicate the availability time periods.
Indicate, after the digits 1 to 30, the telephone numbers to which the messaging system may
attempt transfer.
Indicate after P1 to P4, the number to dial if a mailbox is not yet identified.
3-1
Chapter
After validating the previous menu, the following menu is displayed automatically:
MENU 2 - OPERATOR SCHEDULE AND PORT MONITORING
- SET WEEKEND/HOLIDAYS WEEKEND
MON: N
TUE: N
WED: N
THU: N
FRI: N
SAT: Y
SUN: Y
HOLIDAYS
01/01
OPERATOR SCHEDULE UPDATED. PRESS ANY KEY TO CONTINUE:
Indicate, for this time period, the days included in the week-end.
Add the dates of the public holidays in the year (40 maximum).
Validate.
Note: If the time periods are numerous, remember to note them down or print them, so that you can allocate
them to the mailboxes without error.
3-2
Notification parameters
Notification of a messages waiting consists in calling the subscribers periodically to signal the
presence of messages in their mailboxes, during a programmable time period. Such notification
may be configured for all messages or for urgent messages only.
Normally, sets connected to the Alcatel 4400 PBX are equipped with LEDs for internal notification.
However, a subscriber who is out of the office can request notification on an internal set of his
choice or on an external number.
The temporary validation of this notification can be carried out using the personal options of the
mailbox.
Depending on his class of service, the subscriber may also modify the time periods and/or
telephone numbers which are to receive notification.
The sites receiving the external calls can also be restricted, internal, local external, long-distance,
international.
3-2
The local external calls can be extended to the adjacent zones.

From the MAIN MENU, enter 5 to display, for example:
MENU 5 - OUTCALLING PARAMETERS
DEMO
INITIAL WEEKDAY OUTCALL NOTIFICATION SCHEDULE FOR NEW SUBSCRIBERS:

START TIME: 8:00
MESSAGE TYPE: 1 - ALL MESSAGES
STOP TIME: 17:00
OUTCALL INTERVAL: 2 - TWO HOURS
RETRY INTERVALS FOR OUTCALL NOTIFICATION - URGENT MESSAGES
NUMBER OF ATTEMPTS BEFORE GIVING UP ON: BUSY: 4 NO-ANSWER: 5
MINUTES BETWEEN ATTEMPTS ON:
BUSY: 10 NO-ANSWER: 30
RETRY INTERVALS FOR OUTCALL NOTIFICATION - NO-URGENT MESSAGES
NUMBER OF ATTEMPTS BEFORE GIVING UP ON: BUSY: 3 NO-ANSWER: 4
BUSY: 20 NO-ANSWER: 40
"LOCAL" AREA CODE GROUP
STATS "LOCAL" AREA CODE
A: 800
B: 800
C: 800
D: 800
E: 800
F: 800
GROUP: 800
This menus used to set a standard time period, the type of messages that must be notified, the
conditions for carrying out the calls and describing the authorised adjacent zones.
The time period set on this screen is an example for calls during office hours.
Type of message : 1 = all messages; 2 = only urgent messages.
Notification interval. 1 = 1 hour; 2 = 2 hours; 3 = 4 hours; 4 = 1 day; 5 = immediate; 6 = never.
On each LOCAL AREA line, you can place 8 authorised area codes.
Each line has a corresponding group name (A to F), that is found in the class of service allocated
to the subscriber mailboxes.
The last line concerns the statistics. It can contain 8 area codes for adjacent zones which will be
counted in the local calls.
3-3
Chapter
3-4
Chapter
4
4-1
Managing voice mailboxes and

user profiles
Overview
To subscribe a user to the Alcatel 4635 messaging system, you must assign the user a voice
mailbox. This is defined by:
-
the type of mailbox assigned, designated by a number
the class of service assigned, designated by a number.
There are different types of voice mailbox, offering specific functions. An voice mailbox
can be individual (attached to a set) or collective. Certain types are standard, while others depend
on the software options installed (see 4-2).
The definition of a mailbox is completed by a series of parameters, called the class of service,
restricting or increasing the possibilities available by the type of mailbox. A class of service may
be common to several mailboxes.
Management can be simplified using ready to use subscriber profiles which are an association
of a type of voice mailbox and a specific class of service according to the required
profile (see 4-3).
4-1
Chapter
4-2
Description of the different types of voice mailbox
4-2-1
Standard configuration subscriber mailboxes
4-2-2
4-2-3
4-2
Type 0:
This voice mailbox type is commonly used in the messaging systems. It has the
maximum number of possibilities. It allows answer mode and messaging mode.
Type 0 can also be used by certain collective mailboxes.
Type 51: Same as type 0, but with restricted notification possibilities.
Type 53: Simplified use (answer mode). Notification cannot be modified.
Type 54: Adapted for the Groups/sub-groups function (transmission and reception of messages within a group).
Standard configuration collective mailboxes

-
Type 6:
General distribution list voice mailbox. Allows subscribers to send the same message to several voice mailboxes.
Type 29: Dial by name voice mailbox. This allows callers who do not know the number of
a recipient to enter the name via the numbering keypad.
Type 30: Voice mailbox used for the automated attendant function. The caller provides a
number or a recipient name.
Type 34: Voice mailbox for automatic transfer to a previously defined set.
Type 35: Same as type 34, but with the possibility to forward to two different sets according
to the programmed time.
Optional mailboxes (depending on the versions or installed software

options)
-
Type 1:
Playback ICBM, information centre voice mailbox. Allows the caller to listen to
announcements or general messages in the form of voice messages or faxes. The
messages are established and modified by messaging system administrator collaborators, designated when the mailbox was initialised.
Type 2:
Playback and answer ICMB. Same as type 1allowing the caller to respond by
information, which will be communicated to the collaborators voice mailbox
(author of the message).
Type 3:
ICMB voice mailbox with greeting message cycle. Same as type 1, but only able
to contain voice messages (6 max.), which will be played in sequence, with
progression to the next message after each call.
Type 4:
Communication voice mailbox. Used to broadcast a message to a group of subscribers or all the subscribers if no group is defined.
Type 5:
Announcements voice mailbox. Used to broadcast announcements at specific

intervals via loudspeaker system connected to the PBX.
Type 7:
Voice mailbox used for the fax on demand transmission function. The caller indicates the recipient fax machine.
Type 10: Questionnaire voice mailbox (OctelForm). Contains a series of questions, to which
the caller responds. All the replies constitute a single message, recorded in the
type 11 associated mailbox .
Type 11: Transcriptor voice mailbox (OctelForm). Associated with mailbox type 10, used
to consult messages transmitted by latter.
Type 12: Questionnaire voice mailbox (OctelForm). Identical to type 11, except that replies
are by DTMF codes (external PC software required).
Type 20: Voice mailbox for hotel rooms (DTMF).
Type 21: Hotel room voice mailbox when the sets have no DTMF numbering.
Type 22: Hotel voice mailbox for reception desk.
Type 28: Collective set voice mailbox. Mailbox allocated to a set shared by several users,
each having a type 0 individual voice mailbox associated to it. It announces to
the caller the list of the different names and the caller makes a choice by entering
a digit from 1 to n.
Type 31: ECP voice mailbox. Announces a selection menu, to which the caller responds by
entering a digit from 1 to 9, enabling it to transfer to the different voice mailboxes
of an information centre.
Type 32: Same as type 31, but in addition the caller has the possibility of also entering a
station number.
Type 33: Same as type 32, but in addition the caller has the possibility of also entering a
voice mailbox number.
Type 45: Collective voice mailbox for reception or distribution of fax (used by the FaxStation,
FaxBroadcast and FaxAgent applications).
Type 58: Voice mailbox for conference recording (3 hours capacity).
Type 60: Voice mailbox for surveillance. Identical to type 0 (password cannot be modified
by subscriber group)
Type 61: Voice mailbox for automatic tests (AMIS network callback).
4-3
Chapter
4-3
Standard management (user profiles)
4-3-1
Profile overview
The system proposes pre-defined user profiles in order to simplify management:
-
traditional profile : destined for most subscribers
simplified profile : destined for a basic functions only subscriber (answerphone-recorder)
advanced profile : destined for an experienced user who makes extensive use of the
messaging system.
The 10 classes of service (CS) presented in the table below correspond to a user profile that
is combined or not with the Network and Fax options.
(The 10 classes of service 30, 31, 32, 40 and 42 are only used by the Alcatel
4635H version).
Namely:
Software functions
available for your
installation
Traditional profile
(x0)
Simplified profile
(x1)
Advanced profile
(x2)
Without option (1x)
CS 10 + mailbox 0
CS 11 + mailbox 53
CS 12 + mailbox 0
Network (2x)
CS 20 + mailbox 0
CS 22 + mailbox 0
Fax (3x)
CS 30 + mailbox 0
CS 31 + mailbox 53
CS 32 + mailbox 0
Network and fax (4x)
CS 40 + mailbox 0
CS 42 + mailbox 0
Depending on the case, the type of voice mailbox associated with the class of service is 0 or 53
(see 4-2).
4-3-2
Profile management
Once the user profile has been defined (Traditional, Simplified or Advanced), locate in the previous
table ( 4-3-1) according to the required configuration (without option, with network, fax or
network + fax option):
-
the type of voice mailbox used (0 or 53)
the class of service number (CS 10, 20, 30, 40, 11, 31, 12, 22, 32 or 42)
and note down these two numbers which will be needed in the management menus.
Example: For a traditional user profile and standard software installation (without option), the type of voice
mailbox is 0 and the number of the class of service is 10.
4-4
To create a voice mailbox from your profile, just ADD a voice mailbox 0 or 53,
indicating the associated class of service and the parameters concerning the
subscribers.
PROCEDURE:
From the MAIN MENU, enter 8:
After entering the mailbox number (for a subscriber, this is usually the set number), type 0 is
displayed by default. If appropriate, enter another mailbox type and validate.
Note: The menu displayed can vary according to the type of mailbox.
The menu for a type 0 mailbox is displayed. For example:

MENU 8 - ADD MAILBOX
MAILBOX NUMBER: 4711
35H_DR_110
MAILBOX TYPE: 0 - VOICE
MESSAGING
APPLICATION MAILBOX:
MAILBOX NAME:
COMMUNITY No:
DEPARTMENT:
EXPRESS ADDRESS:
GROUP ID:
SUBSCRIBERS EXTENSION: 4711
ALIAS ADDRESS:
OPERATOR EXTENSION:
EXTENSION MAILBOX:
CALLING GROUP: 0
OPERATOR SCHEDULE: 1
CLASS OF SERVICE: 1
AFTER HOURS MAILBOX:
INITIAL PASSWORD: 155239
FORWARDING DESTINATION NODE:
INITIAL ENTRY TUTORIAL: Y
FORWARDING DEST. MAILBOX:
INITIALIZE OUTCALLING: N
INT. LINK NUMBER: 1
INIT. OUTCALL No.:
REL. ANS. LANGUAGE 1: 4 2:
OUTCALLING AUTH. CODE:
EMAIL ACCESS: 0 NONE
PAGER TYPE:
SETUP INFORMATION SERVICE: N
0 - NO PAGING
CALLER PROMPTING: 1
FULL
3:
MAILBOX VPMOD ID: 35H_DR_110
MESSAGE WAITING ALLOWED: N
FAX COVER SHEET TYPE:
0 - NONE
MAILBOX LANG.: 4- BRITISH ENGLISH

BULLETINS
1:
2:
3:
4:
5:
The parameters which MUST be completed are detailed below. Additional parameters are shown
in 4-4-2-2 (see 2-1 for the use of the various commands):
The number and type of mailbox are entered automatically.
-
Mailbox name:
This must be that of the subscriber, followed by the first name, from 2 to 20 characters. These
names are used to identify a subscriber when the call by name option is used.
Note: each mailbox must have its own name.
4-5
Chapter
Department:
7 characters maximum. Used in the statistics.
Subscribers extension:
By default, this is the mailbox number. If the latter is not the number of the set, change it.
This number is used for notification.
Operator extension:
Enter a number between 1 and 30 corresponding to one of the time periods defined in
Configuration of generalities menu 1.2. If there is no time period defined, this can
be the attendant set number or a secretary set number.
Class of service:
Assign a class of service number, retained for this mailbox.
Initial password:
The password displayed is a random number, automatically assigned on mailbox creation.
For greater simplicity, it is normal for the messaging system manager to replace this code
by the set number. On initial access, the subscriber must replace the initial password by a
code of his choice.
Operator schedule:
Enter the attendant time period defined in Generalities for this set.
Note: Since the classes of service used for the profiles are already created, no modification is required.
However, it is possible to modify the parameter values to meet specific requirements. In this case, follow
the verification/modification of a class of service procedure (see 4-4-1-2) indicating the number of the
class to modify. The parameter default values are indicated in 4-4-1-3.
4-4
Customised management
4-4-1
Management of classes of services
4-4-1-1
Generalities
There can be up to 64 classes of service (CS), designated by a number from 1 to 64.
The CSs can be created by modifying the default value of the existing parameters. Some
parameters can only be coded if the function that they control corresponds to an installed software
option.
The standard classes of service 1 to 6 contain a name designating the type of user:
4-6
CS 1 Director (offering the maximum number of possibilities)
CS 2 Head of department (with restricted possibilities as regards CS 1)
CS 3 Office manager (with restricted possibilities as regards CS 2)
CS 4 Sales staff (with a number of messages and storage duration greater than CS 3)
CS 5 Secretary (with restricted possibilities as regards CS 4)
CS 6 Employee (with restricted possibilities as regards CS 5)
CS 64 Reserved for the two mailboxes for the messaging system manager.
These job titles are given as an example only. You should consider the level of telephone activity
of a subscriber when determining this.
Some CS parameters can be modified. The default values of classes of service 1 to 64 are detailed
in 4-4-1-3.
Specific classes of service are also created for standard management, see 4-3.
Note: All subscribers can have class of service 1 (maximum backup duration). However, if you grant all
subscribers maximum played message backup duration, you will reduce the total available storage capacity,
this capacity being common to all users. Therefore, you should assign the class of service that is the most
appropriate for each user.
4-4-1-2
Verification or modification of a class of service

Caution:
In the case of modification, all the voice mailboxes previously associated with
this class of service will be modified.
From the MAIN MENU, enter 7 and enter the number of the class of service to verify or modify.
The following menu on two pages is displayed.
For example:
MENU 7 - CLASS OF SERVICE PROFILE
35H_DR_110
CLASS OF SERVICE: 1
NAME :
NUMBER OF MAILBOXES: 64
PERSONAL GREETING: 1 - MULT. GREETINGS
OCTELNET PRIORITY LEVEL: 2- PRIORITY
EXTENDED ABSENCE GREETING ALLOWED: Y
NAMENET ENTRY TYPE: 0 - USAGE - BASED
MAX GREETING LENGTH (MIN:SEC): 2: 00
TYPE OF AMIS NETWORKING: 3- INT11
EXT. ABSENCE GRTG. BLOCKS MESSAGE: Y
FORWARDING CONTROL: Y - USER/SYS. MGR.
MAX MESSAGE LENGTH (MIN:SEC): 1: 00
SEND MESSAGES: 1 - SYSTEM-WIDE ALLOWED
IF FORWARDED, RETURN NETWORK MESSAGE: Y
MAX MESSAGES (TOTAL): 135
SEND BULLETINS:Y
MAX FUTURE DELIVERY MESSAGES: 40
FUTURE DELIVERY UP TO (DAYS): 60
DAYS NEW MESSAGES KEPT: 25
FAX MESSAGING CODE: 1 - COMPOUND FAX
DAYS SAVED MESSAGES KEPT: 30
MAX No. OF FAX PAGES: 50

-
Continued -
4-7
Chapter
MENU 7 - CLASS OF SERVICE PROFILE (PAGE 2)
35H_DR_110
CLASS OF SERVICE: 1
TYPE OF OUTCALLING: 4 - LONG INTERNATIONAL
MAX No. OF GROUP LISTS: 15
OUTCALL CONTROL: 3 - FULL USER CONTROL
NUMBER OF DESTINATION PER LIST: 25
NOTIFICATION FAILURE MESSAGE: Y
ACCESS TO SYSTEM DISTRIBUTION LISTS: Y
ACCESS SECURITY: 1- ALLOWED
MSG LOCATOR: 1 - LOCATE MESSAGES SENT
DAY UNTIL PASSWORD CHANGE: 999
HOME/GUEST MAILBOXES ALLOWED: Y
SKIP PASSWORD ON DIRECT CALL: Y
RESTART ALLOWED (TYPES 51, 53, 54): Y
LIMITED CALLER ACCESS: N
DIAL-BY-NAME ENABLED: Y
EASY ACCESS VIA TELEPHONE ANSWERING: Y
AUTO PLAY: N
DATE AND TIME PLAYBACK: 2- USER CONTROL
APPLICATION ACCESS: 2- USER/SYS. MGR.
REMOVE INTRODUCTION: Y
DELETION WARNING: 2- HEAR MSG/SAVE
CALL SENDER: 1 - NOT SUPERVISED
MAX RECORD ON-LINE: 1 - 30 MINUTES

-
Continued -
The different parameters presented in the menu are detailed below (see 2-1 for the use of the
various commands):
-
Personal greeting:
.
If = 0, the subscriber is only authorised the standard message
If = 1, the subscriber can choose between the standard greeting message or 1 personal
greeting message
.
-
If = 2, two personal greeting messages, one for busy and one for no answer.
Extended absent greeting:

If authorised (Y), the subscriber can, by access to the personal options, replace the ordinary
greeting message by a more appropriate one. When returning to normal, the usual greeting
message is automatically reactivated.
Max. greeting length (min:sec):

From 0:15 to 30:00.
Caution: The maximum length of the greeting message entered here is taken into account at the level of
each mailbox created with this profile. Therefore, this duration needs to be limited (for example: 0:45) so
that the messaging system recording volume is not saturated rapidly (max. duration x no. mailboxes).
4-8
Extended absence greeting blocks message:

The caller is not prompted to leave a message if = Y.
Max. message length (min : sec):
From 0:15 to 30:00.
Max. messages (total):
Adapt these 5 parameters according
From 1 to 135.
to the activity of the subscriber
Max. future delivery messages:
From 1 to 135 (If = 0, inhibited).
Days new messages kept:
For these last two parameters,
From 1 to 365.
999 sets an unlimited duration
Days saved messages kept:
From 1 to 365.
Number of mailboxes:
Number of mailboxes to which this class of service has been assigned.
OctelNet priority level:
These three parameters assume optional
NameNet entry type:
software. See Chapter 7.
Type of AMIS networking:
Leave the 0 default value.
Forwarding control:
In a network case, forwarding to a mailbox outside the local site are controlled by the user
and manager if = Y, by the messaging system manager only if = N.
If forwarded, Return Network Message:

Y = network messages are forwarded to the sender, with a message indicating that this
mailbox is not a subscriber voice mailbox.
Send messages:
Message transmission can be restricted and even illegal for a mailbox operating in
answerphone mode only.
If = 0, no authorisation
If = 1, transmission authorised
If = 2, transmission restricted to within the group.
Send bulletins:
If = Y, the subscriber is authorised to send messages to a bulletins mailbox.
Future delivery up to (days):

From 0 (inhibited) to 365 days maximum.
Fax messaging code:

.
If = 0, fax messages not authorised
If = 1, fax authorised with voice comments
If = 2, fax without voice comments.
4-9
Chapter
Max. number of fax pages:

If = 0, inhibition. From 1 to 250.
Type of outcalling:
.
If = 0, no o/g calls
If = 1, internal calls
If = 2, local external calls
If = 3, national calls
If = 4, international calls.
Outcall control:
Determines whether the subscriber is authorised to modify the notification data, telephone
number or time period established by the messaging system manager.
0 = no
1 = yes for the number
2 = yes for the time period
3 = combines 1 and 2
Notification failure message:

If = Y, the subscriber is informed of a call failure.
Access security:
If = 0, disables the mailbox access attempt tracking function (leave as = 0 by default).
Day until password change:

Duration from 1 to 365 days, before a subscriber has to change the password. 999 sets an
unlimited duration for use of a password without its having to be changed.
Skip password on direct call:

If = N, the subscriber must enter the password even for a direct call to the mailbox.
Limited caller access:

If = Y, the caller cannot use the pressing * key to designate another voice mailbox than the
one reached.
Easy access via telephone answering:

If = Y, a subscriber calling his mailbox set to answerphone mode can use the easy access
key to access the voice mailbox.
Note: This key, which is usually #, is defined in Configuration of Generalities, menu 1.2.
Auto play:
If = Yes, the subscriber accessing his mailbox does not have to enter 1>1 to listen to any
messages.
Application access:
This function is optional and requires the creation of common mailboxes, bulletins or
distribution or even external resources. This parameter sets the access possibilities. Leave as
= 0 by default.
4-10
Deletion warning:
.
If = 0, the subscriber is informed of the deletion of a message when the message backup
period expires.
If = 1, no message, automatic deletion without notification.
If = 2, playback of advice of automatic deletion message with new backup possibility
If = 3, playback of advice of automatic deletion message with no backup possibility.
Max. record on line:

This parameter is used to define the maximum duration of recording of a subscriber call:
0 = no
1 = 30 minutes
2 = 1 hour
3 = 2 hours.
Max. number of group lists:

If = 0, personal lists are inhibited. Values from 1 to 15.
Note: for ICMB mailboxes using a list of collaborators, this value must be greater than 0
Number of destination per list:

From 1 to 25.
Access to system distribution lists:

Y or N.
Message locator:
Function allowing the subscriber to identify message source or destination.
If = 0, no location
If = 1, locate messages sent
If = 2, locate messages sent and received.
Home/Guest mailboxes allowed:

If = Y, a subscriber with personal mailbox type 0 can create four passwords in addition to
his own access password. One for personal messages and two others for any guests, who
can only send or receive messages to or from the subscriber. The fourth password is for use
by a secretary who can consult the envelope information (number of messages and sources)
without being able to access the message content.
Restart allowed:
For simplified mailboxes, possibility of returning to the general menu by pressing key 5.
If = N, inhibited. This inhibition does not concern type 0 mailboxes.
Dial-by-name enabled:
If = Y, authorises designation of the destination, using the alphabetic value of the keyboard
keys.
4-11
Chapter
Date and time playback:

Determines whether the time and date of message reception must be announced
If = 0, never
If = 1, always
If = 2, controlled by the subscriber.
Remove introduction:
If = Y, a subscriber copying a message can delete previous entries and just leave his own.
Call sender:
.
If = 0, a subscriber cannot answer the message sender directly
If = 1, the call-back is carried out but in case of busy or no answer, the subscriber returns
to the mailbox
If = 2, the subscriber can exit the mailbox immediately. The call is monitored according
to the options defined for a transfer.
4-12
4-4-1-3
Class of service default values

Class of service default values (Standard management)
Parameter
description
Class of service description

10
11
12
20
22
30(1)
31(1)
32(1)
40(1)
42(1)
Personal greeting
Extended absent greeting
Max. length of greeting
30s
20s
60s
30s
60s
30s
20s
60s
30s
60s
Extended absence msg. block
Max. message length
3 min
2 min
4 min
3 min
4 min
3 min
2 min
4 min
3 min
4 min
Max. messages (total)
20
10
30
20
30
20
10
30
20
30
Max. messages off-line delivery
10
10
10
10
Days held new messages
30
30
30
30
30
30
30
30
30
30
Days held backup
15
20
15
20
15
20
15
20
OctelNet priority level
NameNet reference type
AMIS network type
Camp-on forwarding
Send messages
Send bulletin
Off-line delivery limit (days)
30
60
30
60
30
60
30
60
Fax msg. code

Max. number fax pages
10
30
10
30
Type of o/g call
Call control
Message failure notification
Access security
0
999
Password retention days
999
999
999
999
999
999
999
999
999
Skip password if direct call
Restricted caller access
Easy access in answerphone mode
Automatic distribution
Application access
Advice of deletion
Max. record on line
Max. number of personal lists
15
15
15
15
15
15
15
15
Number of recipients per list
25
25
25
25
25
25
25
25
Access general distribution lists
Msg. location
In-house/Guest mailboxes
Restart authorised (Type 51, 53, 54)
Addressing / active name
Distribute date and time
Delete the entry
Direct call-back
(1)
Only for Alcatel 4635H version.
4-13
Chapter
Class of service default values (Customised management)

Parameter
description
Class of service description

1
64
7-63
Direct.
Head
Depart.
Office
Manag.
Sales
staff
Secret.
Empl.
Admin.
syst.
Standard
Personal greeting
Extended absent greeting
0:45
0:30
0:30
0:30
0:20
0:20
3:00
0:15
5:00
3:00
2:00
3:00
2:00
1:30
15:00
0:15
Name
Max. length of greeting

Extended absence msg. block
Max. message length
40
40
20
25
15
10
135
Max. messages off-line delivery
15
15
30
Days held new messages
25
21
14
14
60
Days held backup
30
21
14
90
NameNet reference type
AMIS network type
Camp-on forwarding
Send messages
Send bulletin
Off-line delivery limit (days)
60
60
30
30
45
365
Fax msg. code
Max. number fax pages
Type of o/g call
Call control
Message failure notification
Access security
Password retention days
999
999
999
999
999
999
999
999
Skip password if direct call
Restricted caller access
Easy access in answerphone mode
Automatic distribution
Application access
Advice of deletion
Max. record on line
6 (3h)
Max. number of personal lists
15
15
10
10
15
Number of recipients per list
25
25
20
15
20
25
Access general distribution lists
Msg. location
In-house/Guest mailboxes
Restart authorised (Type 51, 53, 54)
Addressing / active name
Distribute date and time
Delete the entry
Direct call-back
4-14
4-4-2
Voice mailbox management
4-4-2-1
General
The following examples correspond to a type 0 mailbox which is the one most
commonly used.
Note: Mailbox types 51, 53 and 54 only differ from type 0 in their use and voice guide content. The
mailbox configuration menus or class of service profiles are identical, but certain parameters are frozen
and meaningless.
For more details on the different types of voice mailboxes, see 4-2.
4-4-2-2
Creating a voice mailbox

Caution:
Before creating a voice mailbox, you need to know the type of voice mailbox required
(0 to 58) and the associated class of service (1 to 64), see above.
From the MAIN MENU, enter 8:

-
After entering the mailbox number (usually, for a subscriber, this is the set number), type 0
is displayed by default. If appropriate, enter another mailbox type and validate.
Note: The menu displayed may vary according to the type of mailbox.
The menu of a type 0 mailbox is displayed. For example:

35H_DR_110
MAILBOX TYPE: 0 - VOICE MESSAGING
MAILBOX NAME:
COMMUNITY No:
DEPARTMENT:
EXPRESS ADDRESS:
ALIAS ADDRESS:
OPERATOR EXTENSION:
EXTENSION MAILBOX:
CALLING GROUP: 0
OPERATOR SCHEDULE: 1
APPLICATION MAILBOX:
GROUP ID:
CLASS OF SERVICE: 1
FORWARDING DESTINATION NODE:
FORWARDING DEST. MAILBOX:
INITIALIZE OUTCALLING: N
INT. LINK NUMBER: 1
INIT. OUTCALL No.:
REL. ANS. LANGUAGE 1:
EMAIL ACCESS: 0 NONE
PAGER TYPE:
0 - NO PAGING
CALLER PROMPTING: 1
4 2:
3:
SETUP INFORMATION SERVICE: N
FULL
FAX COVER SHEET TYPE:
0 - NONE
MAILBOX LANG.: 4- BRITISH ENGLISH

BULLETINS
1:
2:
3:
4:
5:
4-15
Chapter
The parameters to be completed are shown below (see 2-1 for the use of the various commands ):
The number and type of mailbox are inserted automatically.
-
Mailbox name:
This must be that of the subscriber, followed by the first name, from 2 to 20 characters. These
names are used to identify a subscriber when the call by name option is used.
Note: each mailbox must have its own name.
Department:
7 characters maximum. Used in the statistics.
Subscribers extension:
By default, this is the mailbox number. If the latter is not the number of the set, change it.
This number is used for notification.
Operator extension:
Enter a number between 1 and 30 corresponding to one of the time periods defined in
Configuration of generalities menu 1.2. If there is no time period defined, this can
be the attendant set number or a secretary set number.
Calling group:
Leave as 0 if no group number has been defined.
Class of service:
Assign a class of service number, retained for this mailbox.
Initial password:
The password displayed is a random number, automatically assigned on mailbox creation.
For greater simplicity, it is normal for the messaging system manager to replace this code
by the set number. On initial access, the subscriber must replace the initial password by a
code of his choice.
Initial entry tutorial:

.
If = Y, on initial access to the mailbox, the subscriber will hear a prompt for changing
the initial password, recording his name and, depending on the profile, changing the
greeting message.
If the parameter = N, the subscriber must access the mailbox personal options himself
in order to carry out these changes.
Initialise outcalling:
Notification of a message waiting by set call can be initialised by the messaging system
manager or, depending on the class of service profile, by the subscriber. Enter Y or N.
Initial outcall number:

Enter nothing if the previous item = N. If Y was declared for the previous item, enter the
notification telephone number for this subscriber (18 digits maximum).
Outcalling authorisation code:

Complete this item (10 digits maximum) if waiting message notification is to be carried out
to the exterior (for example, to a paging device).
4-16
Pager type:
If = 0, no pager. A number between 1 and 6 returns the numbering sequences defined in
Configuration of generalities menu 6.1.
Caller prompting:
The assistance prompts can have different levels of detail:
If = 1, the prompts are detailed
If = 2, the prompts are short
If = 3, there are no prompts.
Messages waiting allowed:

Select Y for signalling by LED and to obtain a display on reflex sets.
Mailbox language:
This is the language used by the mailbox when playing the menus for the subscriber. The
value can be 1, 2, 3, 4 or 5 depending on the languages installed. After entering the number,
the selected language is displayed.
Bulletins:
Up to 5 voice mailboxes accessible by the subscriber who listen to their contents when he
consults his personal mailbox.
Application mailbox:
Designates the application mailbox to which the subscriber will have access by dialling 6.
Community No - Group Id:

If groups have already been defined, enter the group number of this subscriber.
Express address:
Address of a mailbox within a group if the latter is defined.
Alias address:
Substitute address if, for example, the internal number is different from the mailbox number
or if a second access to the mailbox is required (e.g., for recording a fax in the mailbox).
Extension mailbox:
If several users (9 maximum) share a set, each one having a type 0 individual mailbox, enter
the number of the common type 28 mailbox.
Operator schedule:
Enter the attendant time period defined in Generalities for this set.
After hours mailbox:

If there is a common mailbox for message drop of a caller requesting an attendant outside
normal hours, indicate the number of this mailbox.
Forwarding destination node. Forwarding destination mailbox:

Node and mailbox number used for forwarding to a mailbox on another Octelnet network site.
4-17
Chapter
Answerphone language:
Language(s) in which the mailbox announces the menus to callers. Several languages can
be defined and used in order by the voice mailbox.
Mailbox VPMOD ID:

Name of the node defined in Generalities menu 1.1.
Fax cover sheet type:

Header page if this option is used. 0, 1, 2, 3 (see options).
4-4-2-3
Modifying a voice mailbox

Caution:
Any modification to a type of voice mailbox will be is applied for all users of this type of mailbox.
In the MAIN MENU, select choice 9 to obtain:

MENU
CHANGE MAILBOX
35H_DR_110
1 - CHANGE MAILBOX PROFILE

2 - CHANGE MAILBOX NUMBER
To consult the profile of a mailbox or to make modifications (mailbox name, password,
etc.):
-
Enter 1.
Enter the mailbox number. When the MAILBOX TYPE field appears, confirm by pressing
Return
or modify the type (the type can only be modified in the same mailbox category).
The content of menu 9 CHANGE MAILBOX PROFILE is displayed. This menu is almost the same
as menu 8 ADD MAILBOX seen in 4-4-2-2:
4-18
Some fields are not displayed, others are labelled differently and are not located in the same place.
All the parameters can be modified except the mailbox number and the MAILBOX VPMOD
ID parameter, which can only be modified from menu 1.
See the explanations for the ADD MAILBOX menu ( 4-4-2-2) for the meaning of the fields.
To modify the mailbox number:
Enter 2.
Only the first line of the parameter is displayed:ENTER OLD MAILBOX NUMBER.
When the old mailbox number is entered, the following, for example, is displayed:
MENU
CHANGE MAILBOX
35H_DR_110
OLD MAILBOX NUMBER:

MAILBOX TYPE:
NAME:
DEPARTMENT:
EXTENSION:
NEW MAILBOX NUMBER:
NEW EXTENSION NUMBER:
PRESS RETURN OR BREAK TO RETURN TO OPTION SELECTION OR ENTER ANOTHER MAILBOX
NUMBER TO BE CHANGED
Five lines are added. The first five parameters cannot be modified here.
-
Indicate the new number of the mailbox.
Then enter the new number of the set. By default, the system proposes the same number as
the voice mailbox. Modify (N) or confirm (Y).
Validate and then return to the sub-menu by pressing Ctrl/C.
Caution: In the case of the managers mailbox, if the system prompts you to designate a new password,
make sure you note this down for future reference.
4-4-2-4
Deleting a voice mailbox

From the MAIN MENU, enter 10.
A short menu is displayed requesting the number of the mailbox to be deleted (this number is
usually the same as the set number to which the messaging system is assigned).
After validation, additional information is displayed, for example:
MENU 10 - DELETE MAILBOX -
35H_DR_110
NUMBER OF MAILBOX TO BE DELETED:

MAILBOX NUMBER:
ALIAS ADDRESS:
MAILBOX VPMOD ID:
MAILBOX TYPE:
NAME:
DEPARTMENT:
EXTENSION NUMBER:
ENTER "Y" TO DELETE MAILBOX; N TO CANCEL DELETION:
4-19
Chapter
Check the identification of the mailbox.
Confirm by Y.
The mailbox is deleted immediately and removed from the general distribution lists and the
personal distribution lists.
The mailbox will be purged by an off-line task, which is called every two hours.
Subscribers who are recipients of messages sent off-line by this mailbox can receive them but
cannot reply.
The voice mailboxes of the messaging system managers (administrators) and the collective voice
mailbox cannot be deleted while they are active. For example, to delete the collective voice
mailbox, first delete its number in menu 1 SYSTEM PARAMETERS, third parameter, then return
to menu 10 to delete the mailbox.
4-4-2-5
Voice mailboxes of the managers

There are two mailboxes for the messaging system manager, both offering the same possibilities.
By convention, their mailbox numbers and initial passwords are 5555 and 2222. These passwords
are also used for management access via the SMT console.
Note that if the messaging system is initialised for mailboxes designated by 5 digits, the passwords
will be 55555 and 22222.
The mailboxes of the managers are type 0 mailboxes and their reserved class of service is 64.
Apart from listening to incident messages via normal access to his mailbox, the manager has
option 9 which allows him to:
1. Record a message for general distribution.
This message is communicated to all subscribers. It is not subject to notification. Subscribers
only hear this message when they access their mailbox, after entering the password and
before listening to any other message. It is reserved for emergencies only, and its duration
is limited to 1 minute.
The manager can listen to the message by 1, record it again by 2 and delete it by 3.
2. Record a personalised greeting message.
This is the message that a caller accessing the messaging system will hear: Welcome ....
if you have a mailbox ..... press # .
The manager can personalise this message and return to the standard message.
3. Record a personalised sign-off message.
This message is played before release, when the messaging system cannot satisfy a transfer
request. Customisation takes place as above, with return to the standard message being
possible.
4-20
4. Record the name of a distribution list.

A distribution list is used for sending messages to a group of recipients. Like all recipients,
it contains a name which will be broadcast (see Chapter 5).
5. Record the name of the nodes in an OctelNet network.
Each node in an OctelNet network has a name which will be broadcast for recipient mailbox
confirmation (see Chapter 7).
The use of the administrator options is summarised in the diagram below:
1 CALL THE SERVER

2 LISTEN TO THE INTROD.
PROMPT
3 PRESS #
4 ENTER THE SYSTEM
MANAGER MAILBOX NUMBER
5 ENTER YOUR PASSWORD
REVIEW
RECORD
DELETE
SYSTEM MANAGER OPTIONS
MAIN MENU
REVIEW
SEND
LOCATE MESSAGES
PERSONAL OPTIONS
RESTART
APPLICATIONS
SYSTEM
MANAGER OPTIONS
EXIT
SYSTEM BROADCAST
MESSAGE
SYSTEM SIGN-ON
GREETING
SYSTEM SIGN-OFF
MESSAGE
NAME OR RENAME
SYSTEM LISTS
NAME OR RENAME
A NETWORK NODE
CUSTOMIZED
GREETING
STANDARD
GREETING
CUSTOMIZED
GREETING
STANDARD
GREETING
SEE SPECIFIC DESCRIPTION

OF THESE FUNCTIONS
4-21
Chapter
4-22
Chapter
5
5-1
Distribution lists
Generalities
When messages are frequently sent to a subscriber group, rather than designating the mailboxes
of these subscribers one by one, you can indicate, as destination address, a distribution list
containing the addresses of these subscribers.
A subscriber can be authorised by his class of service to create personal distribution lists. This
class of service fixes the number of lists that are authorised and the maximum number of mailboxes
in the list.
The subscriber is sole user of his lists and manages them via the administrative options.
The Alcatel 4635 messaging system administrator can also create general distribution lists which
can be used by subscribers. In order to be able to use the general distribution lists, a subscriber
must have the ACCESS TO SYSTEM DISTRIBUTION LISTS option in his class of service validated
Y.
A general distribution list is a type 6 mailbox to which the list of recipients has been associated.
In common with all mailboxes, it has an address and a name. The sender drops a message in
his own mailbox and designates the type 6 mailbox as destination.
On creating the type 6 mailbox, the administrator designates a manager for this mailbox and
grants an initial password for the mailbox. The manager must initialise the mailbox (password
and name) and can draw up, delete or modify the list using the menu options of this mailbox.
The manager of this mailbox type can also add another password called the access password
to restrict use of this list to certain subscribers.
The recording of the list names can be carried out either in the manager's mailbox or the
administrator's mailbox.
A distribution list can include the addresses of local mailboxes, addresses in an OctelNet network
or addresses in an AMIS network.
In a distribution list, addresses of other lists can also appear. This means there is a main list
containing sub-lists.
There is only one list assembly level. You cannot place a list in a sub-list or place a main list in a list.
5-1
Chapter
Distribution lists
Example of general distribution lists with main lists:
LIST NAME
NUMBER
CONTENT (the mailbox numbers in digits)
ADMINISTRATIVE
4910
4320 4321 4322 4323 4324 4325
SALESMEN
4911
4420 4421 4422 4423 4424
ENGINEERS
4912
4510 4511 4512 4513
AGENTS
4913
4514 4515 4516 4517 4518 4519
TECHNICAL
4901
ENGINEERS AGENTS 4320 4321 4322
SERVICE
4900
ADMINISTRATIVE SALESMEN ENGINEERS AGENTS
In this example:
-
ADMINISTRATIVE, SALESMEN, ENGINEERS, AGENTS, are sub-lists containing mailboxes.
TECHNICAL is a main list. It comprises two sub-lists and 3 mailboxes.
SERVICE is a main list comprising four sub-lists.
After creation, a list can be consulted, printed and modified using menu11.
5-2
Distribution lists
5-2
Configuring a general distribution list
5-2-1
Type 6 voice mailbox

A type 6 mailbox is created via a simplified menu as regards a subscriber mailbox.
From the MAIN MENU, enter choice 8.
The first two lines of the next menu are displayed.
-
Enter a mailbox number and enter 6 (mailbox type) to display the complete menu.
For example:
MENU 8 - ADD MAILBOXMAILBOX NUMBER: 4910
35H_DR_110
MAILBOX TYPE: 6 - SYS. DIST. LIST MAILBOX
MAILBOX NAME: ADMINISTRATIVES
COMMUNITY NO.:
DEPARTMENT: GENERAL
EXPRESS ADDRESS:
MAILBOX MGR. EXTENSION: 4511
ALIAS ADDRESS:
OPERATOR DESTINATION:
GROUP ID:
CLASS OF SERVICE: 1
OPERATOR SCHEDULE:
MAILBOX VPMODID: 35H_DR_110

MAILBOX LANG.: 4- British English
The different parameters presented in the menu are detailed below (see 2-1 for the use of the
different commands):
-
Mailbox number:
Select a number which cannot be confused with a repertory number, collective mailbox
number or a network address. Its length is that defined for the mailboxes.
Mailbox name:
Select a name which describes the mailbox. This name is broadcast by the messaging system
as confirmation when the list is designated as destination.
Department:
Name which can be used in report printout.
Mailbox Mgr. Extension:

Telephone number of the person in charge of mailbox management.
Operator destination:
Can be used by a subscriber who reaches this mailbox.
Class of service:
Select a class of service which authorises the mailbox to carry out calls to a network.
5-3
Chapter
Distribution lists
Initial password:
Replace the random password by an easy word to be communicated to the manager.
Initial entry tutorial:

Can be N. The manager is usually an experienced user.
Mailbox lang.:
According to the wishes of the client.
Community No. Express Address. Group ID:

Reserved for use by groups.
Alias address:
Where appropriate, second address of the mailbox.
Operator schedule:
This is required if a number has been indicated in the Operator destination item.
5-2-2
List creation or modification

When the type 6 mailbox(es) have been created, you must enter the list of recipients. This can
be carried out by the list manager using commands entered via the telephone keypad or else
using the specific options of this type of mailbox.
For long lists, it is easier to use the SMT console.
From the MAIN MENU, enter 11 to obtain:
MENU 11 - SYSTEM DISTRIBUTION LISTS
35H_DR_110
1 - REVIEW A SYSTEM DISTRIBUTION LIST

2 - EDIT A SYSTEM DISTRIBUTION LIST
ENTER OPTION :
Enter 2.
It is preferable to start with the sub-lists containing mailbox numbers.

From the example given in 5-1, enter the number of the type 6 mailbox. The name of the list is
displayed, namely:
MENU 11 - EDIT A SYSTEM DISTRIBUTION LIST
SYSTEM DISTRIBUTION LIST NUMBER: 4910
35H_DR_110
NAME: ADMINISTRATIVES
ENTER OPTION - A(DD) D(ELETE): A
5-4
Distribution lists
Press A to add the number of the destination addresses.

The number can be that of a sub-list, a subscriber mailbox or an OctelNet or AMIS network address.
In the case of a network address, enter the number as dialled for an ordinary transmission:
-
for an OctelNet address : 924881 (node 92, mailbox 4881)
for an AMIS address : A1#00190431224, (A1: node identification, #: separator).

MENU 11 - EDIT A SYSTEM DISTRIBUTION LIST
35H_DR_110
GROUP LIST, MAILBOX OR NETWORK ADDRESS

TO ADD TO LIST: 4320
In this example, enter the first mailbox address - 4320 - for the ADMINISTRATIVE list. After
validation, the system prompts you for the next address.
-
Then enter the following numbers in the list: 4321 to 4325.
Return to the previous menu by pressing Ctrl/C in order to select another list number (in
our example, number 4911).
When the sub-lists have been entered, continue in the same way for the general lists.
Press Ctrl/C to return to the MAIN MENU.
You can modify a list by adding or deleting. For deletion, you must indicate the exact number to
be erased.
From the MAIN MENU , enter 11, validate, enter 1 (EDIT A SYSTEM DISTRIBUTION LIST)
and validate again.
From the example in 5-1, enter the mailbox type number 6: the list is displayed.
Namely:
MENU 11 - REVIEW A SYSTEM DISTRIBUTION LIST
35H_DR_110
NODE
MAILBOX
NAME
NODE
MAILBOX
NAME
----
-----
-------------
----
-----
-------------
4320
BOULAND GEORGES
4325
CONSTANT PIERRE
4324
DURAND JEAN
4321
FERRAND DANIELE
4323
LEDOUX SUZANNE
4322
TRABERT HENRI
END OF SYSTEM DISTRIBUTION LIST.
PRESS ANY KEY TO RETURN TO OPTION SELECTION: :
5-5
Chapter
Distribution lists
The addresses are classified according to the alphabetical order of the subscribers.
If the list is long, it may cover several pages. The message at the bottom of the page indicates:
PRESS ANY KEY FOR FOLLOWING SCREEN ; BREAK CANCELS THE REVIEWING.
If this is a main list, the first page contains the sub-lists, as shown in the following example:
35H_DR_110
NAME: DEPARTMENT
GROUP
------
NAME
---------------
GROUP
------
NAME
--------------
4910
ADMINISTRATIVES
4912
ENGINEERS
4913
AGENTS
4911
SALESMEN
PRESS ANY KEY FOR FOLLOWING SCREEN
"BREAK" CANCELS THE REVIEWING:
If a main list also includes local mailbox addresses or addresses on the OctelNet network, they
are shown on the following page, in the format as shown above.
The addresses on the AMIS network are shown on the last page.
For example:
NODE
MAILBOX
NAME
------
------
---------------
A1
74324
NO SUBSCRIBER
A1
76339
NO SUBSCRIBER
A2
00147854545
NO SUBSCRIBER
A3
003688223366
NO SUBSCRIBER
END OF SYSTEM DISTRIBUTION LIST.

SELECTION:
5-6
35H_DR_110
PRESS ANY KEY TO RETURN TO OPTION
Distribution lists
5-2-3
Customizing a distribution list
1 CALL THE SERVER

PROMPT
3 PRESS #
4 ENTER THE SYSTEM
ENTER THE NUMBER AND

LISTEN TO THE NEW
ADD OR DELETE
MAILBOX NUMBER LIST
NUMBER OR NETWORK
ADDRESS
AMIS ADDRESS
NEW NUMBER
# #
#
LISTEN TO NAMES
ON LIST
MAIN MENU
EDIT OR REVIEW LIST
ADMINISTRATIVE
OPTIONS
OR EXIT
EXIT
INQUIRE WHETHER A
MAILBOX IS ON LIST
EXIT
EXIT
LISTEN TO THE
NAMES ON THE
LIST
MAILBOX NUMBER
LISTEN TO
*
PASSWORD
RESTART
NAME
EXIT
EXIT
ACCESS
PASSWORD
MAILBOX
PASSWORD
EDIT
DELETE
Using the example of list mailbox 4910 ADMINISTRATIVE, the manager accesses the list mailbox
directly using the initial password (steps 1 to 5).
From the MAIN MENU, the administrator can:
-
change password
: 2>1>2>password># Playback>*
create access password
: 2>1>1> access word ># *
change access password
: 2>1>1>1>access word># Playback>*
delete access password
: 2>1>1>2>*
record list name
: 2>2>Administrative>#>Playback>#(*to correct)
add addresses to the list
: 1>4320>Playback>4321>Playback> . . . . . > *
delete an address
: 1>4326>Playback>* (identical sequence except phrase)
playback list
: 1>1>#>Playback> * (Interrupt by *)
check presence of an address
: 1>2>#>4325>Playback>*
5-7
Chapter
5-3
Distribution lists
Authorising subscriber access

35H_DR_110
CLASS OF SERVICE: 1
TYPE OF OUTCALLING: 3 - LONG DISTANCE
MAX NO. OF GROUP LISTS:

15 <==
NUMBER OF DESTINATIONS PER LIST:

25 <==
ACCESS TO SYSTEM DISTRIBUTION LISTS:

Y <==
ACCESS SECURITY: 0 - DISALLOWED
DAYS UNTIL PASSWORD CHANGE: 999
SKIP PASSWORD ON DIRECT CALL: N
RESTART ALLOWED (TYPES 51,53,54): Y
EASY ACCESS VIA TELEPHONE ANSWERING:

Y
AT&T MSG WAITING: N
AUTO PLAY: N
DATE AND TIME PLAYBACK: 0 - NEVER
APPLICATION ACCESS: 0 - NONE
REMOVE INTRODUCTION: N
DELETION WARNING: 0 - DELETION WARNING
CALL SENDER: 1 - SUPERVISED
It is possible to reserve general distribution list usage to certain subscribers. This is done using
the class of service parameter (visible on page 2 of menu 7): ACCESS TO SYSTEM
DISTRIBUTION LISTS validated Y.
Access can also be restricted by an access password which is only communicated to certain
authorised users.
In this case, when the subscriber designates a general distribution list as the message destination,
he will be prompted for this password.
Note: Access to personal distribution lists can also be inhibited for certain users:
-
Parameter: MAX No. OF GROUP LISTS= 0 (to authorise access, enter a value from 1 to 15. In this
case, make sure that parameter NUMBER OF DESTINATIONS PER LIST is between 1 and 25).
5-8
Chapter
6
6-1
Generalities
The reports provide the messaging system manager with information regarding:
-
mailbox use by subscribers
the number of messages received, new messages or archived messages
the number of messages for off-line delivery
message duration
disk space used
the use of the general distribution lists, etc.
No distinction is made between voice messages and fax messages.

Statistics are also possible concerning access occupation per time period and cases of totally busy.
As standard, there are 7 types of report, each containing a certain number of parameters that
can be managed in order to obtain variables.
TABLE OF TYPES AND OPTIONS
Type
Title
Description
Possible
periods
Mailbox selection
options
Data selection options
Message aging by
mailbox
Messages present
on printout
Current
Mailbox number,
class of service,
name of service,
mailbox saturated
New, archived, minimum

aging, duration, storage
space, number of
messages
Individual subscriber
usage
Details on use of
access, disks,
traffic, messages
Day,
week,
month
Mailbox number,
class of service,
name of service
Connection duration,
received/transmitted
storage, details yes/no
Short form subscriber

usage
Summary for
duration, space,
one text line per
mailbox
Day,
week,
month
All mailboxes
except type 6 (Lists)
Subscriber name, set,

connection duration,
message storage
Traffic statistics by
port group
Number, totally
busy connection
times
Current
(week)
Insignificant
Insignificant
Uninitialized
mailboxes. Number
of disconnections
Mailboxes active
but not yet
initialised
Current
All voice mailboxes

not yet initialised
Password refused
Number, mailbox name,

service. Disconnections
on incorrect password.
System list activity
Number of times
a list has been
used
Day,
week,
month
Service list
Selected list, all lists
System members
Includes mailbox
addresses,
networks, aliases,
sub-lists
Current
List, service,
members of a list
Sub-list details, number

of members
The options that are greyed are selected automatically.
6-1
Chapter
A report is made up of one or more standard reports combined in a group. The reports in a
same group can be of the same type, differing by the options or belonging to a service.
Three report groups can be defined, each group being able to contain up to 20 variants. A report
can be saved: for subsequent use, just designate the group and request output.
It is possible to create a special request which will be automatically erased after printing or to
use a variant, to modify it without saving, and then request printing. The original variant will
be kept.
6-2
Menu for report establishment

MENU
14
SYSTEM REPORTS
1 - GROUP ONE
2 - GROUP TWO
3 - GROUP THREE
4 - SPECIAL REQUEST
5 - INTERVAL FOR SUBSCRIBER STATISTICS
6 - CLEAR STATISTICS
ENTER OPTION :
Menu 14 and its sub menus are used to define or modify the report variants and to request
printing.
Commands 1 to 4 are used to create the reports.
Use commands 5 and 6 with caution.
6-2
Depending on the type of report and the number of options, the sub menus may be distributed
on 4 levels
Menu 14
System reports
Group One
Group Two
Special
Group Three
Interval for
subscriber
statistics
Request
Clear
level
1
statistics
Report
selection
Report 1
Message
aging by
mailbox
Mailbox
selection
6-2-1
Message
selection
Report 2
Individual
subscriber
usage
Mailbox
selection
level
2
Report 3
Short form
subscriber
usage
Message
selection
Report 4
Traffic
statistics
by Port
group
Production
period
(days)
Report 5
Uninitialized
mailboxes
Production
Interval
Report 6
System
list
activity
List
selection
Production
period
Report 7
System
list
members
List
selection
level
3
Details
level
4
Report selection
From the MAIN MENU, enter 14, select the group (1 to 3) or the special request (4):
Example for group 1:
MENU
ITEM
No.
RPT
No.
14
-
- SYSTEM REPORTS
GROUP ONEITEM
No.
DESCRIPTION
1
2
3
4
5
6
7
8
9
10
ENTER
RPT
No.
DESCRIPTION
11
12
13
14
15
16
17
18
19
20
A(DD)
C(HANGE)
D(ELETE)
P(RINT)
S(TORE):
6-3
Chapter
To modify an existing report:

-
Enter C followed by the number of item from 1 to 20.
To save a report after modification:

-
Enter S followed by the number of item from 1 to 20.
To delete an existing report:

-
Enter D followed by the number of item from 1 to 20.
To print an existing report:

-
Enter P followed by the number of item from 1 to 20.
To create a report:
-
Enter A followed by the first available item number from 1 to 20: the menu presenting the
different reports is then displayed automatically.
For example:
MENU 14 - SYSTEM REPORTS
- REPORT SELECTION 1 - MESSAGE AGING BY MAILBOX
2 - INDIVIDUAL SUBSCRIBER USAGE
3 - SHORT FORM SUBSCRIBER USAGE
4 - TRAFFIC STATISTICS BY PORT GROUP
5 - UNINITIALIZED MAILBOXES
6 - SYSTEM LIST ACTIVITY
7 - SYSTEM LIST MEMBERS
ENTER THE REPORT NUMBER:
This menu is used to create the 7 types of report proposed by the system.
See 6-3 for an edition example for each type of report.

6-2-1-1
Old messages per voice mailbox

Since this type of report is very large, it is recommended that it be established for a set of mailboxes
grouped in an item.
It is possible to create several sets of mailboxes, each set being designated by an item within a
same group (1, 2 or 3).
6-4
From the REPORT SELECTION menu, enter 1 to obtain:

REPORT 1 - MESSAGE AGING BY MAILBOX
ENTER 1 TO SELECT MAILBOXES OR 2 TO SPECIFIC MESSAGE OPTIONS:
ENTER REPORT DESCRIPTION:
Enter 1 to obtain the voice mailboxes selection menu:

MAILBOX RANGES:
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
CLASS OF SERVICE RANGES:

FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
DEPARTMENT RANGES:
FULL MAILBOXES ONLY: N
To select all the boxes mailboxes, leave the table empty.

To select a single mailbox, enter its number twice (example: 4731 to 4731)
MAILBOX RANGES:
FROM 4731 TO 4731.
To select a group of voice mailboxes (example: 4731 to 4738)
MAILBOX RANGES:
FROM 4731 TO 4738.
6-5
Chapter
To select the mailboxes of a department (example: SALES):

DEPARTMENT RANGES:
FROM SALES TO SALES.
Or in the case of several departments, for example:
FROM SALES TO TECHNICAL.
Note: The names SALES, TECHNICAL are indicated in menus 8 or 9 defining the voice mailboxes.
To select the mailboxes of a special class of service (example: CS01):

FROM 1 TO 1.
or in the case of several classes of service, for example:
FROM 1 TO 3.
To select a group of mailboxes in a specific class of service (example: mailboxes
3230 to 3674 in class 01):
MAILBOX RANGES:
FROM 3230 TO 3674.
FROM 1 TO 1.
Note: Leave the FULL MAILBOXES ONLY parameter at N to obtain all the mailboxes or declare it at
Y to have just the saturated mailboxes from those voice mailboxes selected in the previous menu.
After validation, the previous menu (level 3) is displayed again.

-
Enter 2 to obtain the options menu:

NEW MESSAGES: Y
ARCHIVED MESSAGES: Y
FUTURE DELIVERY MESSAGES: Y
MINIMUM MESSAGE AGE (DAYS): 0
MINIMUM MESSAGE LENGTH (MIN:SEC): 0:00
MINIMUM MESSAGES PER MAILBOX: 0
MINIMUM TOTAL MAILBOX STORAGE (HR:MIN:SEC): 0:00
6-6
Enter Y (yes) or N (no) according to the information required.
It is possible to search for the mailboxes containing more than n messages or mailboxes which
contain messages older than n days or messages where the duration exceeds n minutes.
For example, to search for any misuse of the storage facility, search for the mailboxes where the
total storage duration exceeds n minutes.
These criteria can be combined in order to obtain the required report. In the menu above, the
criteria are validated either by Y (yes) or by minimum values = 0.
Therefore, when the message options criteria are highly selective, you can extend the number of
mailboxes or request all mailboxes without running the risk of obtaining a report that is too large.
Once the options have been validated, the system prompts you to give a name for the report by
managing the parameter REPORT DESCRIPTION:
-
This name is only requested for certain reports of the same type which can be differentiated
by options. Choose a name which does not give rise to confusion so that you can use it in
future printouts. It will appear in the group table.
For example:
MENU
ITEM
No.
1
2
3
ENTER
RPT
No.
1
1
1
A(DD)
14
-
DESCRIPTION
- SYSTEM REPORTS
GROUP ONEITEM
No.
TECHNICAL DEPT
SALES DEPT
ADMINISTRATIVE DEPT
C(HANGE)
D(ELETE)
RPT
No.
DESCRIPTION
11
12
13
P(RINT)
S(TORE):
After validation, the system returns to the level 3 sub menu where you can:
-
Create another report in this group by A.
Save the report by S, unless it is a special request.
Print the report by P.
6-7
Chapter
6-2-1-2
Use by an individual subscriber

For this type of report, the total durations are included in the data collection interval period
defined in level 2: DAY, WEEK or MONTH.
REPORT 2 - INDIVIDUAL SUBSCRIBER USAGE
ENTER 1 TO SELECT MAILBOXES OR 2 TO SELECT REPORT OPTIONS:
Enter 1 to obtain the voice mailboxes selection menu:

MAILBOX RANGES:
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO

FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
DEPARTMENT RANGES:
Carry out selection in the same way as for report 1 (see 6-2-1-1).
-
Enter 2 to obtain the options menu:

INCOMING CONNECT TIME: Y
OUTCALLS: Y
MESSAGE STORAGE: Y
MESSAGES RECORDED AND SENT: Y
MESSAGES RECEIVED: Y
DETAILS : Y
6-8
The following can be displayed:

-
The total connection duration in minutes.
Via OUTCALLS, the number of o/g call attempts for notification, successful or failed, and
the connection duration.
The storage duration for new messages, archived messages and off-line delivery messages.
The number of messages recorded in messaging system mode, their total and average durations, the number of messages sent (in the case of multiple addressing, there are more
messages sent that recorded).
The number of messages received, their total and average durations, in answer-phone mode
and in messaging system mode.
The following information is also supplied:

-
The number of times the messaging system has disconnected after failure in password reception after n attempts.
The average number of accesses carried out by a subscriber to his mailbox.
The number of messages received or archived, automatically deleted by the messaging

system after exceeding the period set in the class of service.
The DETAILS Y/N parameter is used to obtain a detailed report (Y) for each mailbox or a
simplified report (N), just having a one line summary.
When the options have been validated, the system prompts you to designate a name for the
report by managing the parameter REPORT DESCRIPTION:
-
This name is only requested for certain reports of the same type which can be differentiated
by options. Choose a name which does not give rise to confusion so that you can use it in
future printouts . It will appear in the group table.
Example:
MENU
ITEM
No.
1
2
3
ENTER
RPT
No.
1
1
1
A(DD)
14
-
- SYSTEM REPORTS
GROUP ONEITEM
No.
DESCRIPTION
TECHNICAL DEPT
SALES DEPT
ADMINISTRATIVE DEPT
C(HANGE)
D(ELETE)
RPT
No.
DESCRIPTION
11
12
13
P(RINT)
S(TORE):
-
6-9
Chapter
6-2-1-3
Simplified statistics per subscriber

This report is used to display the list of subscriber and collective mailboxes.
It provides simplified information regarding the use of each mailbox.
Note: Type 6 mailboxes, general distribution lists, do not appear on this report (see REPORT 6, 6-2-1-6).

REPORT 3 - SHORT FROM SUBSCRIBER STATISTICS
1 - CURRENT PERIOD
2 - PREVIOUS PERIOD
ENTER OPTION:
After selecting the period and validation, the name of the report is automatically added (cannot
be modified) in front of the item number:
1
REP SHORT FORM SUBSCRIBER STATISTICS
-
Meaning of the parameters shown in the report (see 6-3-3)
6-2-1-4
PG1 to PG3 are port groups. Given that this function is not used, all the i/c calls will be
counted in PG 1.
For o/g calls, OPBX are internal calls, LOCAL external calls in the local zone, LOCAC
external calls in the neighbouring zones and LNG D trunk calls.
Total CONNECT: total duration in minutes of mailbox use for i/c and o/g calls.
Total STORAGE: storage volume in MU. One MU represents one minute of storage for a
period of 24 hours.
Traffic per access port group

The port traffic statistics are collected every 5 minutes and totalled every hour. They are stored
for one week.
It is possible to printout the information for the current day, one of the previous days, as well as
the presentation, per 15, 30 or 60 minute period.
6-10
The following is indicated in each range:

-
number of connections.
total duration in minutes.
duration in minutes when all the ports are busy.
A connection can be:

-
access by a subscriber to his mailbox.
o/g calls for notification or fax.
access to the messaging system by the callers.
calls exchanged in a network.
It is possible to request a detailed report for each specialised ports group.

One page then summarises the statistics for all the ports.
REPORT 4 - TRAFFIC STATISTICS BY PORT GROUP
ENTER 1 TO SELECT THE DAY, OR 2 TO SPECIFIC THE REPORTING INTERVAL;
Enter 1 to obtain:
- REPORTING PERIOD 1 - TODAY
2 - PREVIOUS MONDAY
3 - PREVIOUS TUESDAY
4 - PREVIOUS WEDNESDAY
5 - PREVIOUS THURSDAY
6 - PREVIOUS FRIDAY
7 - PREVIOUS SATURDAY
8 - PREVIOUS SUNDAY
ENTER OPTION:
After validation, the previous sub menu (level 3) is displayed again.
6-11
Chapter
Enter 2 to obtain:
- REPORTING INTERVAL STARTING TIME: 0:00
ENDING TIME: 0:00
INTERVAL: 3 - 1 H
DETAILS: N
You can select part of the day or the complete day, from 0h00 to 0h00.
The interval can be 1 = 15 minutes, 2 = 30 minutes or 3 = 1 hour.
If the port group notion is not employed, enter: DETAILS = N.
This makes the report shorter, but complete as regards the ports used.
6-2-1-5
Non initialised mailboxes

This report is usually employed in addition to the SHORT FORM SUBSCRIBER STATISTICS report,
to complete the list of mailboxes created.
From the REPORT SELECTION menu, enter 5.
The creation is simplified. No period is requested as this can only concern the current period.
After validation, the name of the report is automatically added (cannot be modified) in front of
the item:
1
REP SHORT FORM SUBSCRIBER STATISTICS
UNINITIALIZED MAILBOXES
6-12
6-2-1-6
System list activity

This report indicates the number of uses of each list during the period defined (current or previous).
The report can be established for one, several or all the lists.
REPORT 6 - SYSTEM LIST ACTIVITY
ENTER 1 TO SELECT THE RANGE, OR 2 TO SPECIFY THE REPORTING PERIOD:
ENTER THE REPORT DESCRIPTION:
Define the lists by entering 1:
The general distribution lists are type 6 mailboxes. They are designated by their numbers.
This number and the name of the mailbox will appear in the report.
SYSTEM LIST RANGES:
FROM 1000
TO 1004
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
DEPARTMENT RANGES:
A range is defined as above:
FROM 1000 TO 1004
For a single list, repeat the same number:
FROM 1000 TO 1000
If no mailbox number is indicated, this signifies all the mailboxes.

You can designate the mailboxes by a service name if the latter has been defined in mailbox
creation menu 8 or 9.
6-13
Chapter
After validation, the previous menu is displayed to specify the period.

-
Enter 2 to obtain:
1 - CURRENT PERIOD
2 - PREVIOUS PERIOD
ENTER OPTION:
6-2-1-7
System list members

This report does not provide statistics, but rather the names and numbers of the list members.
It can be considered as an addition to the list output functions of menu 11.
Menu 11 provides information, but requires the designation of the list number. Where
appropriate, this report can provide the number of all the lists.
A list member can be a voice mailbox number, sub-list number, or an address in a network.
This report can also be used to search for the lists in which a member appears.
REPORT 7 - SYSTEM LIST MEMBERS
ENTER 1 TO SELECT THE RANGE, OR 2 TO SET THE REPORT OPTIONS:
ENTER THE REPORT DESCRIPTION:
6-14
To designate a list of range of lists, enter 1:

SYSTEM LIST RANGES:
FROM 1000
TO 1004
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
FROM
TO
DEPARTMENT RANGES:
A range is defined as above:
FROM 1000 TO 1004
For a single list, repeat the same number:
FROM 1000 TO 1000
If no mailbox number is indicated, this signifies all the mailboxes.

You can designate the mailboxes by a service name if the latter has been defined in mailbox
creation menu 8 or 9.
You can also designate a voice mailbox number (ADDRESS) to obtain the number and name of
all the lists containing this number.
After validation, the previous menu is displayed to set the report options.
-
Enter 2 to obtain:
DETAILS: N
This is just DETAILS (Y/N).

-
If Y, the report contains the number and list of the members.
If N, the report contains the number of members per list only.
-
6-15
Chapter
6-2-2
Defining the statistics period (interval)

The statistics period, also called the interval, corresponds to the period during which the
measurements are carried out.
This concerns reports types 2, 3 and 6.
The system collects the statistics for the current period and retains those of the previous period.
It is possible to print the statistics of 2 periods.
Caution:
Before modifying a period: PRINTOUT THE REPORTS (see 6-2-1).
This is because during a modification, the previous period and the current period may be deleted
automatically according to the case (see example below).
Example of modification from a weekly interval to a monthly interval:
PREVIOUS PERIOD
CURRENT PERIOD
__________________________|| ______________________________ |
<>|<>|
DATA LOST
CHANGE
In this example, all the data collected before the change instant will be lost.
To modify the statistics period, proceed as follows:

From the MAIN MENU, enter 14, then enter 5 to obtain:
MENU
14
SYSTEM REPORTS
1 - DAILY
2 - WEEKLY
3 - MONTHLY
ENTER OPTION:
6-16
Enter 1 to modify the DAY period (example: from 0h00 to 23h59)
Enter 2 to modify the WEEK period (example: from Saturday 0h00 to Friday 23h59)
Enter 3 to modify the MONTH period (example: from the first day of the month 0h00 to
the last day 23h59).
6-2-3
Erasing statistics
The system automatically handles the data according to the periods defined in 6-2-2.
Therefore, there is no need to delete data manually except in special cases.
Caution:
Before modifying a period: PRINTOUT THE REPORTS (see 6-2-1).
To erase the data, proceed as follows:

From the MAIN MENU, enter 14, followed by 6.
The system requests confirmation:
MENU
14
- SYSTEM REPORTS
- CLEAR STATISTICS ENTER Y TO CONFIRM CLEAR ; ENTER N TO CANCEL ;
Enter Y to validate.
Note: Erasing the statistics takes several minutes.
6-17
Chapter
6-3
Examples of reports
6-3-1
Edition example of a reporttype 1: message aging by mailbox
______________________________________________________________________________________________________________________
Date: 8 JUN 1999
Time: 11:17
REPORTS
MESSAGE AGING BY MAILBOX
Mailbox Selection Options:
Mailbox Range:
From 4026
To 4371
Classes of Service:
Department:
FULL Mailboxes Only? NO
Messages Selection Options:
Types of Messages -New
Archived
Future Delivery
Minimum Messages Age (days) : 0
Minimum Messages Length (min:sec) : 00:00
Minimum Messages Per Mailbox : 0
Minimum Total Mailbox Storage (hr:min:sec) : 00:00:00
Page 1
______________________________________________________________________________________________________________________
Date: 8 JUN 1999
Time: 11:17
REPORTS
MESSAGE AGING BY MAILBOX
SELECTED
FUT
MESSAGES
NAME
NEW ARC
DEL - - - - - - - - - - - - - - - - -- - - -- - MAILBOX
DEPT. COS MSG MSG
MSG
AGE LENGTH
TYPE
DUPONT ANDRE
4026
TECHN
3
2
1
0
-----
2
00:01:11 ARCH
- - - - - - - - - - - - - - - - - -- - - -- - 00:01:11
0
00:01:27 ARCH
0
00:02:34 NEW
- - - - - - - - - - - - - - - - - -- - - -- - 00:04:01
4
00:00:51 NEW
- - - - - - - - - - - - - - - - - -- - - -- - 00:00:51
Total
LEGRAND PIERRE
4037
TECHN
Total
AUBERT FRANC.
4045
VENTE
Total
WEBER CLAUDE
4067
MARK
00:00:37
00:00:21
00:00:28
00:00:19
----------00:01:45
ARCH
ARCH
ARCH
NEW
- -- - - -- - -
Total
- - - - - - - - - - - - - --- -- -- - -- =================================================================================================
GRAND TOTAL 12
19
1
00:39:26
=================================================================================================
Page n
6-18
6-3-2
Edition example of a report type 2: individual subscriber usage statistics
______________________________________________________________________________________________________________________
Date: 10 JUN 1999
Time: 15:35
REPORTS
Individual Subscriber Usage Statistics
DUPONT ANDRE
Mailbox Number 4026
Weekly
PERIOD
23 MAY
16 MAY
INCOMMING CONNECT TIME
Total Incoming Connect Time
31
22
Port Group 1 (minutes)
31
22
00
00
00
00
00
00
Total Incoming Connections
55
36
Avg Incomming Connect Time (minutes)
0.7
0.6
OUTCALLS
Total Outcalls
0
0
Successful
- # Attemps
0
0
- Connect Time (minutes)
0
0
- Avg Time (minutes)
0.0
0.0
Unsuccessful
- # Attemps
0
0
- Connect Time (minutes)
0
0
- Avg Time (minutes)
0.0
0.0
Total Outcall Connect Time (minutes)
0
0
On-PBX Numbers (minutes) (Internal calls)*
0
0
7 - Digits Numbers (minutes) (Local area)*
0
0
Local 10 - Digits Numbers (minutes) (Extented local area)*
0
0
Toll 10 - Digits Numbers (minutes) (Long distance call service)*
0
0
Avg Outcalls Connect Time (minutes)
0.0
0.0
Page 2
______________________________________________________________________________________________________________________
Date: 10 JUN 1999
Time: 15:35
REPORTS
Individual Subscriber Usage Statistics
MESSAGE STORAGE
Total Message Storage
21
18
Storage for New Messages
2
0
Storage for Archived Messages
7
5
Storage for Future Delivrery Messages
0
0
MESSAGES RECORDED AND SENT
Messages Recorded
0
0
Total Length (minutes)
0
0
Avg Length (minutes)
0.0
0.0
Messages Sent
0
0
MESSAGES RECEIVED
Total Messages Received
21
11
5
3
0.2
0.2
Telephone Answering
21
11
5
3
0.2
0.2
Voice Mail
0
0
0
0
0.0
0.0
Bad Password Disconnect
0
0
Average Accesses Per Day
3.9
2.7
New Messages Auto-Deleted
0
0
Archived Messages Auto-Deleted
0
0
Page 3
______________________________________________________________________________________________________________________
6-19
6-20
Statistics for Current Week Ending SEP 14
REPORTS
Short Form Statistics
Time: 15 : 09
6-3-3
Total
Total
(MIN)
OUTCALL CONNECT TIME
INCOMING CONNECT TIME (MIN)
STORAGE
CONNECT
---------------------------------------------------------------------------------------------------------------(MU)
(NIN)
LNG D
LOCAC
LOCAL
OPBX
PG-4
PG-3
PG-2
PG-1
EXTENSION
DEPT
MAILBOX NAME
11
8
0
0
0
0
0
0
0
8
VENTE 4012
DURAND GEORGES
4012
11
13
0
0
0
2
0
0
0
11
GENER 4014
VIBERT DANIELLE
4014
9
7
0
0
0
0
0
0
0
7
TECHN 4015
CAMUS FRANCOIS
4015
3
18
0
0
0
0
0
0
0
18
VENTE 4021
PERRAULT JEAN
4021
2
6
0
0
1
1
0
0
0
4
VENTE 4022
BRUNET PIERRE
4022
0
2
0
0
0
0
0
0
0
2
TECHN 4030
ROSSI HENRI
4030
0
3
0
0
0
0
0
0
0
3
TECHN 4031
CONSTANT JEAN
4031
..
..
..
..
..
..
..
..
..
..
....
......
...............
....
7
30
0
0
4
5
0
0
0
21
GENER 4040
GESTIONNAIRE 1
4040
2
19
0
0
2
0
0
0
0
17
GENER 4041
GESTIONNAIRE 2
4041
..
..
..
..
..
..
..
..
..
..
....
......
...............
...
_____________________________________________________________________________________________________________________________________________________
Date : 10 MAY 1999
Chapter
Edition example of a report type 3: short form statistics
6-3-4
Edition example of a report type 4: traffic statistics by port group
______________________________________________________________________________________________________________________
Date: 8 JUN 1999
Time: 11:17
REPORTS
TRAFFIC STATISTICS BY PORT GROUP
Period: PREVIOUS MONDAY
Start Time: 00:00
End Time: 00:00
Print Interval: 15 MN Hour
Details: NO
Page 1
______________________________________________________________________________________________________________________
Date: 14 JUN 1999
Time: 10:12
REPORTS
TRAFFIC STATISTICS BY PORT GROUP
15 MN Hour intervals for
MONDAY, 7 JUNE, 1999
System Summary
-----------Connect
No. of
Time in
Connects
Minutes
Time of Day
-----------00:01 to 00:15
00:16 to 00:30
.............
.............
Time All
Pts Busy
in System
(min)
0
0
..
..
0.0
0.0
...
...
0.0
0.0
...
...
12:01
12:16
12:31
12:46
.....
.....
to 12:15
to 12:30
to 12:45
to 13:00
........
........
16
27
19
15
..
..
4.2
9.4
8.6
4.1
...
...
0.0
0.0
0.0
0.0
...
...
18:01
18:16
.....
.....
to 18:15
to 18:30
........
........
22
29
..
..
4.5
6.2
...
...
0.0
0.2
...
...
Page n
______________________________________________________________________________________________________________________
6-3-5
Edition example of a report type 5: uninitialized mailbox report
Date: 14 JUN 1999

_____________________________________________________________________________________________________________________
Time: 10:12
REPORTS
Uninitialized Mailbox Report
Mailbox
2012
2045
2066
Name
DUVAL CLAUDE
STEVENS HENRY
RONAN PHILIP.
Department
VENTES
MARKET
MARKET
Extension
2012
2045
2066
Bad Password
Disconnects
0
0
4
=================================================================================================
Report Totals:
Number of Uninitialised Mailboxes:
3
Number of Bad Password Disconnect
4
______________________________________________________________________________________________________________________
6-21
Chapter
6-3-6
Edition example of a report type 6: system list activity
______________________________________________________________________________________________________________________
Date: 14 JUN 1999
Time: 10:12
REPORTS
SYSTEM LIST ACTIVITY
Mailbox
Selection Options:
System List Range:
From 1000
To
Departments:
1004
Period Selection:
Current Period
Page 1
______________________________________________________________________________________________________________________
Date: 14 JUN 1999
Time: 10:12
REPORTS
SYSTEM LIST ACTIVITY
LIST NUMBER
1000
1001
1002
1003
1004
LIST NAME
GEN SERV
TECHNIQUE
ADMINIST
VENTES
AGENTS
NUMBER OF ACCESSES
6
9
11
8
14
=================================================================================================
REPORT TOTALS:
5
48
=================================================================================================
Page 2
______________________________________________________________________________________________________________________
6-22
6-3-7
Edition example of a report type 7: system list members
______________________________________________________________________________________________________________________
Date: 14 JUN 1999
Time: 10:18
REPORTS
SYSTEM LIST MEMBERS
Mailbox Selection Options:
System List Range:
From 1000
To
Departments:
1004
System List Members:

Details :
YES
Page 1
______________________________________________________________________________________________________________________
Date: 14 JUN 1999
Time: 10:18
REPORTS
SYSTEM LIST MEMBERS
LIST NUMBER: 1000
LIST NAME: GEN SERV
NESTED SYSTEM LIST MEMBERS
LIST NUMBER
LIST NAME
DEPT
COMM. #
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - - - - -- 1001
TECHNIQUE
1002
ADMINIST
1003
VENTES
1004
AGENTS
TOTAL ENTRIES ON LIST 1000: 4
Page 2
______________________________________________________________________________________________________________________
Date: 14 JUN 1999
Time: 10:18
REPORTS
SYSTEM LIST MEMBERS
LIST NUMBER: 1001
LIST NAME: TECHNIQUE
MAILBOXES AND NETWORK NODE MEMBERS
NODE
MB NUMBER
NAME
DEPT
---------------------------------------------------------6451
DURAND JEAN
TECHN
6474
DUVAL PIERRE
TECHN
3
6934
FRANCK MARIE
3
6922
LEFRANC JOSEPH
4
7732
STRASB1
COMM. #
TOTAL ENTRIES ON LIST 1001: 5

Page 3
______________________________________________________________________________________________________________________
etc
6-23
Chapter
6-24
Chapter
7
7-1
Additional services (optional)
Voice mailbox information centre (automated attendant)

WARNING
BEFORE ANY OPERATION THAT IMPLEMENTS AN OPTION, CHECK THAT THE OPTION IS
INSTALLED ON THE SYSTEM (see Chapter 2).
THIS CHAPTER DESCRIBES THE CONFIGURATION PARAMETERS USED TO PERSONALISE SITE
OPERATION.
THEREFORE, IN CASE OF DOUBT REGARDING THE MODIFICATION OF CERTAIN
PARAMETERS, CONTACT THE INSTALLATION TECHNICIAN.
7-1-1
General
Principle
You can create an information centre using voice mailboxes named information mailboxes.
The caller hears one or more messages left by one or more authorised collaborators. This
information can be in voice message form or in fax form.
If there are several messages of very different types, you can create a mailbox menu. The caller
selects a number from 1 to 9, corresponding to one of the information mailboxes. Each mailbox
contains an or several specific messages. The caller can return to the menu for another choice,
if this option is programmed in the Information Center mailbox.
The information mailboxes are type 1, 2 or 3. Each mailbox is assigned a manager. The
manager initialises the mailbox and draws up a list of collaborators who are authorised to consult
or drop messages. He can also request to be notified when a message has been added.
The collaborators record or delete a message via their own mailbox. The mailbox manager is
the only person who can access the mailbox directly.
Only the mailbox manager and the collaborator issuing a message can delete this message.
Mailbox type 1 is only used to listen to the voice messages or printout the faxes (in voice mode,
it can be used as an ordinary answerphone).
Mailbox type 2 allows the caller to answer by a message which will be automatically sent to the
voice mailbox of the collaborator who issued the message.
Mailbox type 3 is only used to listen to messages cyclically. It can contain up to six messages
which are read in turn, changing position with each call (can be used for advertising type
announcements).
7-1
Chapter
The menu mailboxes are types 31, 32, 33. Mailbox 31 allows a choice from 1 to 9. Mailbox
32 offers in addition the possibility of designating a set number. Mailbox type 33 also allows a
voice mailbox to be designated. The * code can be validated for end or switch to another mailbox
(depending on the configuration).
A mailbox menu manager is designated. After mailbox customisation (password and name), the
manager must record the greeting message which constitutes the spoken menu. Then, for each
choice, he must designate the corresponding destination information mailbox.
The manager can also record customised help instructions. If the caller does not enter a choice,
he will hear these instructions or else be transferred to a telephone set designated in the mailbox.
The mailbox menus can be chained so that the choices can be broken down into several stages
(4 hierarchical levels maximum), designating as destination another type 31 mailbox. This mailbox
must be personalised before it can be designated.
In a mailbox menu, pressing the * key can be authorised to return to the previous menu or
terminate the communication.
The information mailboxes can be chained to another mailbox, by designating a destination
mailbox, for example the menu mailbox, to authorise another choice.
If there is no indication of the destination, after completing its function, the information mailbox
will terminate the communication.
Example of an information centre using voice mailboxes only
A personnel department offers the employees an information centre concerning the procedures
to be carried out (for example, change in civil status, contact with insurance administrative, etc.).
A function is also available to reserve meeting rooms, training rooms, company cars or taxis.
MAILBOX 2011 TYPE 1

MESSAGE A
Destination 3100
MAILBOX 3100 TYPE 31

MAIN MENU
For message A
For message B
For message C
For message D
For informations
enter
enter
enter
enter
enter
E
To end
MAILBOX 2009 TYPE 1

Thank you for your call ...
7-2
MAILBOX 2012 TYPE 1

MESSAGE B
Destination 3100
1
2
3
4
5
MAILBOX 2014 TYPE 1

MESSAGE D
Destination 3100
MAILBOX 2013 TYPE 1

MESSAGE C
Destination 3100

SECONDARY MENU
MAILBOX 2015 TYPE 2

MESSAGE E1
Answer waiting
Destination 2001
For E1
enter
For E2
enter
For E3
enter
To end
* (2009)
MAILBOX 2016 TYPE 2

MESSAGE E2
Answer waiting
Destination 2001
MAILBOX 2017 TYPE 2
MESSAGE E2
Answer waiting
Destination 2001
The main menu mailbox is type 31and its address 3100 appears in the repertory. Mailbox 2009
is type 1 and is ex-repertory. Their manager is Mr Smith whose personal mailbox is 3012. He
initialises the mailboxes and creates the selection menu in 3100.
The four type 1 mailboxes (2011 to 2014) are voice only and have an address which is not in
the repertory. Their manager is also Mr Smith.
After initialising the mailboxes, Mr Smith assigns a collaborator to each of the mailboxes:
-
Mr Jones for 2011 personal mailbox 3020
Mr Rogers for 2012 personal mailbox 3026
Mrs Williams for mailboxes 2013 and 2014 personal mailbox 3029.
He then adds his own name as collaborator in each of the mailboxes.

The secondary menu mailbox is type 31 at ex-repertory address 2001. Its manager is Mrs White
whose personal mailbox is 3022.
Boxes 2015 to 2017 are type 2 mailboxes which allow replies. Their manager is also Mrs White
who initialises the mailboxes and designates the collaborators, of which she is one.
-
Mrs Grey for 2015 personal mailbox 3031
Mrs Black for 2016 personal mailbox 3034
Mr. Green for 2017 personal mailbox 3032.
When a caller replies to one of these mailboxes, the collaborator will be notified. The manager
adds his or her number as collaborator in order to be able to consult the messages.
Note the destination addresses in the information mailboxes. Return to the main menu for mailboxes
2011 to 2014, to the secondary menu for mailboxes 2015 to 2017.
7-1-2
Configuration stages
MAIN MENU
B1
A1
C1
MENU 7
MENU 13
MENU 8
Class of service profile
System Maintenance
Add mailbox
B2
MENU 7
Class of service profile
For mailbox type 1
A2
CHOIX 7
Display software feat
installed
A3
C2
MENU 8
Add mailbox type 1
C3
Information cent. mailbox
MENU 8
OPTION 48 = Y ?
Add mailbox type 31
Note: If the configuration is sizeable, create a diagram as below, noting the centre mailbox number, manager
mailbox numbers, collaborator lists, mailbox chaining (see schema 7-1-1).
7-3
Chapter
STAGE A
From the MAIN MENU, enter 13, then choice 7, and check that the INFORMATION
CENTER MAILBOXES parameter is validated at Y.
If this is not the case (parameter N), your configuration does not allow you to create information
centre mailboxes.
STAGE B
Create a class of service for type 1 mailboxes.
Many parameters are not relevant for this type of mailbox. Only modify those parameters described
in the following pages.
For type 31 to 33 mailboxes, the system automatically assigns class of service 60. There is no
need to carry out this modification.
STAGE C
From this mailbox, it is only possible to access mailbox configuration of one lower hierarchical
level (if there is one).
You are therefore advised to begin by creating mailboxes of the lowest hierarchical level, followed
by the those of the next level until you reach the main hierarchical level.
This procedure allows you to permanently have recipient mailboxes and thus to carry out
configuration in one stage.
Create type 1 mailboxes. The menu is almost the same for type 2 mailboxes.
Create type 31 mailboxes. The menu is quite different from that of a subscriber mailbox. Certain
parameters only appear for this type of mailbox.
You can only designate a recipient mailbox if it exists.
Therefore, in example in 7-1-1, mailbox 2009 must exist, in order to be designated as destination
by pressing the * key in mailboxes 3100 or 2001. 3100 must exist to be destination of 2011.
You can define the mailbox without designating a destination and complete this later.
7-4
7-1-3
Class of service of an information mailbox

It is preferable to allocate a specific class of service to the information mailboxes in order to allow
limitations without affecting the subscriber mailboxes.
In this example, the class of service 43 is created for type 1 mailboxes:
35H_DR_110
CLASS OF SERVICE: 43
NAME: TYPE1A
PERSONAL GREETING: 1 - ONE GREETING

EXTENDED ABSENCE GREETING ALLOWED: N
MAX GREETING LENGTH (MIN:SEC): 30:00
EXT. ABSENCE GRTG. BLOCKS MESSAGE: N
MAX MESSAGE LENGTH (MIN:SEC): 1:30
OCTELNET PRIORITY LEVEL: 0 - NO ACCESS

NAMENET ENTRY TYPE: 0 - USAGE-BASED
TYPE OF AMIS NETWORKING: 0 - NO ACCESS
FORWARDING CONTROL: N - SYS MGR.ONLY
IF FORWARDED, RETURN NETWORK MESSAGE: Y

SEND BULLETINS: N

FAX MESSAGING CODE: 0- NO FAX

MAX NO. OF FAX PAGES: 0
-Continued-

TYPE OF OUTCALLING: 0 - NOT ALLOWED
OUTCALL CONTROL: 0 - NO USER CONTROL
35H_DR_110
MAX NO. OF GROUP LISTS: 1

NUMBER OF DESTINATIONS PER LIST: 5
ACCESS TO SYSTEM DISTRIBUTION LISTS: N
ACCESS SECURITY: 0 - NOT ALLOWED

EASY ACCESS VIA TELEPHONE ANSWERING: N
MSG LOCATOR: 1 - LOCATE MESSAGES

HOME/GUEST MAILBOXES ALLOWED: N
AUTO PLAY: N
APPLICATION ACCESS: 0 - NO ACCESS
DELETION WARNING: 0

CALL SENDER: 0 - NOT ALLOWED
The specific parameters are detailed hereafter (refer to 4-4-1 for general information).
-
Name
Purely mnemonic. Here, Type1A is chosen. If you need another class of service that differs slightly,
it can be called Type1B.
7-5
Chapter
Personal greeting
Can be = 0 - NONE. If the mailbox is preceded by a menu mailbox, there is no need to
add a greeting. For an ordinary answerphone mailbox, there can be a greeting, especially
if there are several messages.
Max greeting length (min:sec)

Cannot be modified.
Max message length (min:sec)

Only concerns type 2 mailboxes. These are the reply messages. Adapt according to the
number and possible length of the replies.
Max messages total

Recommended, for an ordinary answerphone mailbox: several messages. For a mailbox
preceded by a menu, only one message. For a type 3 mailbox, 6 messages max.
Max future delivery messages

You can enter messages for off-line delivery in the mailbox. If the message in progress is
erased, it will be replaced by the first waiting message.
Days new messages kept

Enter value 999 so that the messages are only erased deliberately by the collaborator or
mailbox manager. If the value is less than 365 days, the messages will be erased automatically
when this period is exceeded. This is an update possibility if off-line delivery messages have
previously been sent.
Days saved messages kept

Not significant.

0 - No access.
NameNet entry type

0 - Usage-based.
Type of AMIS networking

0 - No access.
Forwarding control
N - System manager only.
If forwarded, Return Network Message:

Y = network messages are forwarded to the transmitter with a message indicating that this
mailbox is not a subscriber voice mailbox.
Send messages
1 - System-wide allowed. For type 2 mailboxes.
Send bulletins
N. Not significant.
Future delivery up to
In days. If the automatic update function is used, the number of days entered must be greater
than the one in the Days new messages kept item.
Fax messaging code

0 - No fax.
7-6
Max number of fax pages

0.
Type of outcalling
0 - Not allowed. Must be authorised to be able to have fax on request in information center
mailboxes.
Outcall control
0 - No user control.
Notification failure message

Y.
Access security
0 - Not allowed.
Days until password change

In days. 999 for infinite duration.
Skip password on direct call

N.
Limited caller access

N.
Easy access via telephone answering

N.
Auto play
N.
Application access
0 - No access.
Deletion warning
0.
Max record on-line

0 - 0 minutes.
Max number of group lists

At least 1. The manager will enter the number of the collaborators mailbox in a personal list.
Number of destinations per list

Consider the case of several collaborators authorised message drop in this mailbox.
Access to system distribution lists

N.
Msg locator
1 - Locate Msg sent.
Home/Guests mailboxes allowed

N.
Restart allowed (types 51, 53, 54)

Y.
7-7
Chapter
Dial-by-name enabled
Y.
Date and time playback

0 - Never.
Remove introduction
N.
Call sender
0 - Not allowed.
7-1-4
Configuring a menu mailbox

As example, we shall use the menu mailbox 3100 seen in 7-1-1.
35H_DR_110
MAILBOX TYPE: 31 - CALLERS MENU ONLY
MAILBOX NAME: MENU1

DEPARTMENT: PERSONN
MAILBOX MGR. EXTENSION: 3012
OPERATOR DESTINATION: 5432
CALLING GROUP: 0
* KEY DEFINITION: 2 - MAILBOX
* KEY MAILBOX NUMBER: 2009
# KEY DEFINITION: 1 - IGNORE
INITIAL ENTRY TUTORIAL: N
TYPE OF CALLER INPUT: 1 - ENTER NUMBER (<==
BUSY/RING-NO-ANSWER OPTIONS: N
TRANSFER SUPERVISION: Y
MAILBOX LANG.: 4 - BRITISH ENGLISH
GENERAL FAX MESSAGE MAILBOX:
COMMUNITY NO.:
EXPRESS ADDRESS:
ALIAS ADDRESS:
GROUP ID:
OPERATOR SCHEDULE:
CHECK FOR MATCHING MAILBOX NUMBER:
For Mailboxes type 32 and 33 only)
The specific parameters are detailed below (refer to 4-4-2 for general information).
The Type of caller imput parameter does not exist on a type 31 mailbox.
-
Mailbox name
The name will be spoken when the manager or collaborator accesses this mailbox.
Mailbox Mgr. extension

Name of the mailbox of manager Mr Smith.
Class of service
Does not appear in this menu. It is implicitly equal to 60.
Operator destination
The number to which a caller who does not enter a choice will be transferred.
7-8
Calling Group
This parameter is not applicable to type 31 mailboxes.
Yes = 0, the caller can ring any set in the system.
Yes#0 (1 to 999), only sets in the corresponding call group are accessible.
* Key definition / * Key mailbox number

Pressing the * key will forward to mailbox 2009 (the goodbye message).
# key definition
This is used to prompt mailbox number entry. Should be avoided so that external callers are
not confused. Value 1 ensures action on this key is ignored.
Initial entry tutorial

The managers and collaborators are experienced people. Enter N.
Type of caller input

Busy/Ring-no-answer options
For type 32 or 33 mailboxes.
Choice by number or name.
Choice of another number if failure.
Transfer supervision
You MUST enter Y.
Check for matching mailbox number

If designation of a mailbox type 33, check that a mailbox exists or attempt transfer.
Then configure menu mailbox 2001.
7-9
Chapter
7-1-5
Configuring an information mailbox

The menus of mailboxes type 1, 2, 3 are similar. Type 2 does not contain the PLAYBACK CONTROLS
parameter.
Note: Mailboxes 2011 to 2014 are used as example.
Namely:
35H_DR_110
MAILBOX TYPE: 1 - LISTEN ONLY
MAILBOX NAME:
DEPARTMENT: PERSONN
OPERATOR DESTINATION:
CALLING GROUP: 0
* KEY DEFINITION: 1 - IGNORE
* KEY MAILBOX NUMBER:
AND
COMMUNITY NO.:
EXPRESS ADDRESS:
ALIAS ADDRESS:
GROUP ID
OPERATOR SCHEDULE:
INT. LINK NUMBER:
PLAYBACK CONTROLS: N
(MAILBOXES 1
3 ONLY)

PAGER TYPE: 0 - NO PAGING
CALLER PROMPTING: 1 - FULL
CALLERS DESTINATION MAILBOX: 3100
The specific parameters are detailed below (refer to 4-4-2 for general information).
Mailbox name
Will be spoken to the collaborator for verification.
-
Class of service
As defined above.
* Key definition / * Key mailbox number

The * key is not used. Enter 1 to ignore.
Caller prompting
If mailbox type 1 is not preceded by a menu and can contain several messages, you can
set it to 1- Detailed. The caller will hear the number of messages and will be prompted to
move on to the next one. If there is only one message and a fortiori if there is only one menu,
set at 2- None.
Callers destination mailbox

Mailbox to which the caller is automatically transferred after mailbox type 1 has spoken
its message. In the example, this is menu mailbox 3100, but, caution, not mailbox 2011.
7-10
Playback controls
If the message is long and contains document enumeration for example, it may be interesting
to authorise by Y all the playback, stop and skip control functions.
For a type 2 mailbox, only the repeat possibility exists since the caller must record his reply.
Continue configuring mailboxes 2012 to 2014 and mailbox 2009. Then type 2 mailboxes, 2015
to 2017.
7-11
Chapter
7-1-6
Customising a menu mailbox

This function is carried out by the manager, designated by his personal mailbox number, during
menu mailbox configuration. In our example, for mailbox 3100, this is mailbox 3012 of Mr.
Smith. For mailbox 2001, it is mailbox 3022 of Mrs White.
To access the menu mailbox, Mr Smith calls the messaging system but as proposed by pressing
the * key, he designates the menu mailbox 3100 as being the required mailbox.
He must enter the initial password that has been communicated to him by the Alcatel 4635
messaging system administrator.
1 CALL THE SERVER

PROMPT
3 PRESS #
4 ENTER THE MENU MAILBOX
NUMBER
HEAR
FIRST
MENU
ITEM
STATUS
CONTINUE
CHANGE
DELETE
ENTER
NUMBER
IF EXTENSION
IF MAILBOX
RE-ENTER
MAIN MENU
CALLER'S MENU
ADMINISTRATIVE
OPTIONS
CONFIRM FIRST
MENU ITEM STATUS
GREETINGS
RESTART
PERSONAL
PASSWORD
PROMPT
LEVELS
CONTINUE
CHANGE
DELETE
HEAR FIRST
MENU ITEM
STATUS
MAILBOX GREETING
CUSTOM HELP
PROMPT
NAME
Password
First replace the initial password.
Sequence:
7-12
2 > 1 > Password > # > *
Message guide level

Where appropriate, change the level of the guide messages: standard, detailed, brief.
1 standard
Sequence:
2 > 3 >
2 detailed
> *
3 brief
Mailbox name
Record the name of the mailbox. This name will be spoken. If the manager handles several
mailboxes, he needs to check that no error has been made concerning the numbers.
Sequence:
3 > 3 > Name > # > *
Greeting message
Then record the greeting message. Until the message has been recorded, the menu mailbox is
considered out of service.
This message mainly consists, after a welcome phrase, in a list of available choices:
-
Welcome on our information centre.
For informations on ...............press 1.
For informations on ...............press 2.
..................................
To end the consultation
press *.
Carefully note the text since, in the Caller menu phase, you must designate, for each choice
in order 1 to n (9 maximum), the corresponding information mailbox.
Sequence : 3 > 1 > whole text > # > *
Customised Instructions
The customised instructions message is an optional menu addition, which is only spoken if the
caller does not enter a choice. It may consist in repeating the menu.
If this message is not recorded, after the playback of a prompt voice, the caller will be immediately
transferred to the number indicated in the Operator destination field in the menu mailbox.
Sequence: 3 > 2 > text > # > *
Caller Menu
This consists in designating the information mailbox number corresponding to each choice.
The messaging system says a phrase designating the choice number.
If for this choice the mailbox has not yet been designated, the messaging system specifies this.
In this case, select 2 modify and enter the number of the destination mailbox. After confirmation,
specify by 2 that this is a mailbox. Confirm. The messaging system says the following choice.
7-13
Chapter
Continue or terminate by *.
Sequence: 1>announcement choice>2>Mailbox no.>2 for mailbox>confirm>next choice>
If the mailbox has already been designated, the messaging system says:
When the caller will carry out the choice n, ...............he will be sent on mailbox xxxxxx.
Modify by 2, delete by 3, or go to the next choice by 1.
Caution:
The choices are always in increasing order. If a choice is deleted in the caller menu, you must record the
greeting message again.
7-1-7
Customising an information mailbox

This function is carried out by the managers designated by their personal mailbox number during
information mailbox configuration.
In our example, for mailboxes 2011 to 2014, this is mailbox 3012 of Mr. Smith. For mailboxes
2015 to 2017, mailbox 3022 of Mrs White.
To access the information mailboxes, they call the messaging system, but, as prompted, can use
the star key to designate an information mailbox number as the mailbox required.
As for a subscriber mailbox on initial access they are prompted to replace the initial password
communicated by the Alcatel 4635 messaging system administrator and to record a mailbox
name.
7-14
1 CALL THE SERVER

PROMPT
3 PRESS #
4 ENTER THE SYSTEM
MAIN MENU
REVIEW
PERSONAL OPTIONS
RESTART
PASSWORD
NOTIFICATION
ON/OFF
ADMINISTRATIVE
OPTIONS
GREETINGS
NOTIFICATION
SCHEDULES
EXIT
CONTRIBUTOR
LIST
PROMPT LEVELS
ACCESS
PERS.
ENTER MAILBOX
NUMBER TO ADD
OR TO DELETE
LISTEN TO
LIST
EXIT
MAILBOX
GREETING
MAILBOX NAME
1
3
DELETE
EXIT
RECORD
LISTEN TO
1st SCHEDULE
2nd SCHEDULE
TEMPORARY
SCHEDULE
EXIT
Passwords
Modify the mailbox password.
Sequence : 4 > 2 > 1 > 2 > Password >
> playback >
You can also add an access password to restrict access to certain collaborators.
Sequence : 4 > 2 >
1 > 1 > Password >
> playback >
Mailbox name
Record the name of the mailbox again. If a collaborator or manager controls several mailboxes,
it is helpful to hear the name of the mailbox for confirmation.
Sequence: 4
> 3 > 3 > name > # > *
Greeting message
For an information mailbox used alone, but containing several messages, it is possible and even
desirable to record a greeting message.
For a type 1 information mailbox preceded by a menu mailbox, there is no need to record a
greeting message. This is usually contained in the menu mailbox.
7-15
Chapter
For a type 2 information mailbox, it is a good idea to recall the function of this mailbox and
indicate the type of response expected.
Example:
-
You want to reserve an assembly room.
Indicate your name and your phone number.
Indicate the date, the time and the duration.
Indicate the number of requested places.
Sequence: 4 > 3 > 1 > 2 > Message > # > *

List of collaborators
As long as the list of mailbox numbers of the collaborators has not been drawn up, anyone can
send a message to an information mailbox. Therefore, you should draw up this list as soon as
possible.
The list can include several collaborators. The manager of the mailbox must add his number to
the list of collaborators. A number can be added or deleted afterwards.
-
Sequence to add:
4 > 2 > 2 > mailbox no. > # > mailbox no. > # *
Sequence to delete:
4 > 2 > 2 > mailbox no. > # > *
Sequence to consult:
4 > 2 > 2 > 1 > listen > *
Message guides level

1 Standard
Sequence:
4>2>3 >
2 Detailed > *
3 Brief
Playback
The manager can listen to the information messages which have been dropped by the
collaborators. He can also listen to these messages for a type 2 mailbox, but in this case cannot
play-back the replies of the callers, since these replies are dropped in the mailbox of the
collaborator issuing the information message.
The manager can also erase an information message.
The sequences are the same as those used in his own subscriber mailbox.
Notification
The mailbox manager has the possibility of being notified when one of his collaborators has
dropped a message in a type 1 or 2 mailbox.
The sequences to establish time periods and validate/invalidate notification are the same as
those for a subscriber mailbox.
7-16
7-1-8
Use of a type 1 or 2 mailbox by a collaborator

Unlike the manager, a collaborator does not have direct access to the information mailbox. To
drop a message in mailbox 1 or 2, the collaborator operates in messaging mode, in the same
way as for any other destination.
The collaborator accesses his own mailbox, records the message and designates the information
mailbox in question as destination.
Message delivery can be off-line. This is the only transmission option that can be used in this
mailbox. Off-line delivery is used for automatic update of the information mailbox, if the manager
has set a limited duration for message conservation. On expiry, the off-line message will replace
the old message.
The message can also be voluntarily erased. The collaborator accesses his own mailbox and
operates by entering choice 3 in the MAIN MENU. He then enters the number of the mailbox
and after playback selects command 2.
1 CALL THE SERVER

PROMPT
3 PRESS #
4 ENTER THE SYSTEM
SEND
CHECK RECEIPT
PERSONAL OPTIONS
EXIT
ERASE
NEW
ARCHIVE
ALL MESS.
SKIP
INTERRUPT
MAIN MENU
REVIEW
LISTEN AGAIN
SPEAK
END
LISTEN AGAIN
ENTER INFORM.
BOX NUMBER
SEND
OFF-LINE
ENTER MAILBOX
NUMBER THEN
LISTEN
ERASE
The message can also be erased by the mailbox manager via direct access to the mailbox.
7-17
Chapter
Caller response to a type 2 mailbox

After Alcatel 4635 messaging system response and, where appropriate, after entering a choice
in a menu mailbox, the caller listens to the information and is prompted to leave a reply.
Sequence:
1 Listen again
2 Reply
1 Validate
> 2
> reply text > 2 Listen again
3 Continue
7-2
Fax function (Alcatel 4635H)
7-2-1
General
>
2 Erase and record again.
The different fax functions are detailed below:

-
Fax in a subscriber mailbox (Fax-Agent)

The subscriber of a type 0 or 51 mailbox can receive fax messages as well as voice messages.
The fax messages will be printed on a main or secondary fax machine designated in the
personal options. The subscriber can send a copy of the fax to the other mailboxes.
The internal or external directions depend on the class of service.
Fax collective mailbox (Mailbox type 45)

When a correspondent addresses a fax directly to the messaging system address and if there
is a collective mailbox for fax, the message will be recorded in a collective mailbox. The
message will then be output on a fax machine designated during mailbox configuration. If
this function is used a lot, there may be two collective mailboxes. The person in charge must
then communicate the text to the person in question.
Fax overflow mailbox (Fax-Station, mailbox type 45)

If a fax machine is not available, out of order or busy, the PBX can deflect the call to the fax
mailbox declared as the fax machine number associate.
The fax messages are recorded and can then be output on the designated fax machine.
Fax distribution centre (Fax-Broadcast, mailbox type 45)

When fax messages are to be distributed in several directions on a regular basis, it is possible
to send a copy of these fax messages, previously dropped in a mailbox, to the members of
a distribution list.
Fax information centre (Fax-Response, mailbox type 1 and 7)

The caller supplies a fax machine number or indicates that he is calling from a fax machine.
He is offered a choice of different texts by menu.
7-18
7-2-2
General configuration
Independently of the configuration specific to each option, there are menus for a configuration
which is common to all the fax options.
This configuration is carried out on three successive pages which are displayed automatically.
Cover page
For fax output, you can enter a personal header page. This is optional and is set in the class of
service. The latter can also indicate whether the VAT (top line, containing the usual indications)
is to be used on its own.
The header page is not sent in the case of a fax on demand, information centre.
A header page is made up of fixed data defined by the administrator, such as a logo and the
name of the sender department and variable data provided by the messaging system, such as
recipient name, sender name, number of pages.
Groups are used when several companies share the messaging system. There can be a different
page for each group. When the groups are not used, group 0 signifies all the mailboxes on site.
From the MAIN MENU, enter 1, validate, then choice 4 and validate again.
A group community number is requested (0 for this example).
MENU 1 - SYSTEM PARAMETERS
35H_DR_110
- COMMUNITY FAX PRINTING COMMUNITY NUMBER: 0

COVER SHEET INFORMATION
LOGO :
#
# #
# # #
#
#
#
#
#
#
#
# # # #
# # #
#
#
#
# # #
#
# # # # #
# #
#
# # #
#
#
#
#
#
#
#
# # # #
#
# # #
#
# # # #
#
#
#
#
# # # #
COMMENT 1 :
COMMENT 2 :
- Continued -
The optional logo uses a maximum height of 6 lines with 77 characters per line. It can only
comprise characters which can be used in VT100.
Comment 1 is placed on the output page after the logo and comment 2 is placed after the
indication of the source and destination. Each has a maximum length of 76 characters.
7-19
Chapter
Example of output header, with the positions of the fields and the source:
ID#110,From : 0155667676 , To:
#
# #
# # #
#
#
#
#
#
#
#
#
# # # #
# # #
#
#
#
# # #
11JUN99 , 14 : 11, Page001
#
# # # # #
# #
#
# # #
#
#
#
#
#
#
#
# # # #
#
# # #
#
# # # #
#
#
#
#
# # # #
ALCATEL TELECOM
32 AV. KLEBER
92700 COLOMBES
FRANCE
PRODUCT SUPPORT OPERATION
To
: DURAND GASTON
From : DUVAL PIERRE

This fax has
<=== 1
<=== 2
<=== 3
<=== 4
at
Tel . # :
Ext . # : 54321
Mailbox : 51234
<=== 5
<=== 6
<=== 7
2 page(s) including this cover sheet.
<=== 8
This fax has a voice introduction in your mailbox
<=== 9
FAX SENT BY ALCATEL 4635H VOICE AND FAX MESSAGING SYSTEM
<=== 10
Field <== 1 is the VAT (Value Added Text). This only appears on the header page if you have
selected 3 in option FAX COVER SHEET TYPE in menu 8 of the mailbox.
If you have selected 1 (VAT only), it is displayed on the first text page.
Field <== 2 is the logo made up using the first page of menu 1.4. It is optional.
Field <== 3 is entered by the messaging system, by copying the name and address fields defined
in configuration of menu 1.1 SYSTEM PARAMETERS.
Field <== 4 is comment 1, defined above in menu 1.4.
If the recipient has a mailbox, field <== 5 is the name of the mailbox configured in menu 8 or
9. Field <== 6 Ext . # : contains the number of the mailbox, the Tel. # : field will be empty.
7-20
If the recipient does not have a mailbox, field <== 5 contains the designation of the recipient
and the Tel. # : field contains the number dialled by the subscriber sending the fax.
If the fax comes from a non-identified sender, external or internal and not possessing a mailbox,
field <== 7 contains Outside caller. If the sender is a voice mailbox, the name of the mailbox
is displayed in this field.
Field <== 8 is entered by the messaging system which adds 1 to the number of pages received.
Field <== 9 appears only if the fax message received in the subscriber mailbox is preceded by
a voice part.
Field <== 10 is comment 2, defined above in menu 1.4.
Transmission parameters
The table below is page 2 of menu 1.4 seen previously:

35H_DR_110

FAX PRINTING PARAMETERS
A) RETRY PARAMETERS FOR URGENT FAX MESSAGES
NUMBER OF ATTEMPTS
BUSY: 3
NO ANS: 3
NONFAX DV: 3
PRINT FAIL: 3
RETRY INTERVAL (MIN)
BUSY: 1
NO ANS: 1
NONFAX DV: 1
PRINT FAIL: 1
OTH: 3
B) RETRY PARAMETERS FOR NON-URGENT FAX MESSAGES

NUMBER OF ATTEMPTS
BUSY: 3
NO ANS: 3
NONFAX DV: 3
PRINT FAIL: 3
RETRY INTERVAL (MIN)
BUSY: 1
NO ANS: 1
NONFAX DV: 1
PRINT FAIL: 1
OTH: 3
TOT: 3
OTH: 1
TOT: 3
OTH: 1
- Continued -
Select a number of attempts and a period between each attempt for cases such as busy, no reply,
voice mail reply, printing error or others. TOT is the total number of attempts for whatever reason.
Blocking / authorisation table
This table is used for the Fax on demand function of an information centre. It is used either to
authorise fax transmission or to inhibit transmission to certain directions.
7-21
Chapter
This table is page 3 of menu 1.4:

35H_DR_110

OUTCALL BLOCKING TABLE
OUTCALL BLOCKING TABLE ACTIVE: N A(LLOW)/B(LOCK) LEADING DIGITS IN TABLE: A
ENTER OPTION - A(DD) C(LEAR) D(ELETE) R(EVIEW):
The table can be rendered active or not. Y / N.
Authorisation or blockage cannot be combined. A or B.
After choice A or B, the last line of the menu is displayed.
To add a direction designation, select A and enter the first digits characterising the direction.
For example: 191 for North America.
To delete a description, enter D followed by the sequence of digits. C erases all sequences.
R displays the list of sequences.
If you choose A (authorise) without designating a sequence, all calls are authorised.
If you choose B (blockage) without designating a sequence, all calls are inhibited.
Port configuration
If the fax transmission function is heavily used at certain times, this may affect the number of
simultaneous incoming calls.
It is possible to restrict the number of ports that can be used simultaneously for fax transmission.
From the MAIN MENU, enter 4, PORTS ASSIGNEMENTS, then choice 1, CONFIGURE
PORTS.
Select the port group that you want to modify.
MENU 4 - PORT ASSIGNMENTS
1 - PORTS 1A - 3H
2 - PORTS 4A - 6H
3 - PORTS 7A - 9H
ENTER OPTION:
7-22
In the following example, of eight ports authorised, only four are used for fax transmission.
They appear in bold, with Y in column F.
Namely:
MENU 4
PT
-1A
1B
1C
1D
EXTENSION
PHONE No.
---------
1E
1F
1G
1H
PORT ASSIGNMENTS
I
Y
Y
Y
Y
O
Y
Y
Y
Y
T
Y
Y
Y
Y
M
Y
Y
Y
Y
N
Y
Y
Y
Y
P
Y
Y
Y
Y
F
Y
Y
Y
Y
LN
TP
-133
133
133
133
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
N
N
N
N
133
133
133
133
2A
2B
2C
2D
PT
GP
-1
1
1
1
PT
-2E
2F
2G
2H
1
1
1
1
3A
3B
3C
3D
EXTENSION
PHONE No.
---------
LN
PT
I O T M N P F TP
D GP
- - - - - - -- - --
3E
3F
3G
3H
PORT ASSIGNMENTS UPDATED.
7-2-3
D
-
35H_DR_110
PRESS ANY KEY TO CONTINUE:
Fax in a subscriber mailbox

Principle
An internal or external caller sends a fax to the address of a type 0 or 51 voice mailbox. This
must be declared on the Alcatel 4635H messaging system which recognises the fax signalling
and records the text. The subscriber is notified as for a voice message and when he consults his
messaging system will be informed that this is a fax message.
Alcatel
4400
Alcatel
4635H
STN
Substitute fax machine
Mailbox 0
Sender
Receiver
Mailbox subscriber
7-23
Chapter
In his personal options, the subscriber must designate a main fax machine number on which the
fax messages should usually be printed. The printing of the text can be made automatic or not.
In the event of an incident on the main fax machine, the subscriber can indicate a substitute fax
machine number. The address of the fax machines may be limited by the class of service to
internal addresses, external addresses in the local zone or long distance external addresses.
The subscriber can also send a copy of the fax to another mailbox. He can precede the text by
a voice comment. The recipient mailbox can be located on another node in an OctelNet network.
Configuration
The class of service of the subscriber must be created or adapted as follows:

35H_DR_110
CLASS OF SERVICE: 4
NAME: FAX USER
FORWARDING CONTROL: N - SYS MGR. ONLY


SEND BULLETINS: N

FAX MESSAGING CODE: 1 - COMPOUND FAX <==

<==
- Continued -
MENU 7 - CLASS OF SERVICE PROFILE ( PAGE 2 )
35H_DR_110
CLASS OF SERVICE: 4
TYPE OF OUTCALLING:3 - LONG DISTANCE <==

ACCESS TO SYSTEM DISTRIBUTION LISTS:Y


AT&T MSG WAITING: N
AUTO PLAY: N

Fax Messaging Code

0 = no fax ; 1 = fax and voice part ; 2 = fax only.
7-24
Max No. of Fax Pages

0 to 250.
Type of Outcalling
0 = no calls ; 1 = internal ; 2 = local ; 3 = trunk ; 4 = international.
In the subscriber mailbox, the FAX COVER SHEET TYPE parameter can be configured as follows:
0 = no cover page ; 1 = VAT only ; 2 = cover page ; 3 = both.
7-2-4
Fax collective mailbox

Principle
When the Alcatel 4635H messaging system detects that the call is from a fax but not knowing
the recipient, the message will be recorded in a collective mailbox.
The message will then be printed on a local fax machine. The output can be automatic or on
demand. A person in charge must be designated and by interpreting the text, this person must
direct the fax to the recipient in question. If printout is automatic, he must make sure on a regular
basis that all the faxes have been printed and, in the event of an incident on the local fax machine,
must designate another device number.
A fax collective mailbox is type 45. The Alcatel 4635H messaging system can have two collective
fax mailboxes when this feature is used intensively. In case of saturation in the first mailbox, the
faxes are directed to the second machine.
Alcatel
4400
Alcatel
4635H
STN
?
Sender

Mailbox 45
Receiver
Manager of mailbox 45
Configuration
Creation of mailbox type 45 and its class of service (see 7-2-7).
Mailbox initialisation.
Allocation of mailbox 45 to collective fax. This is done in menu 1.2 CONFIGURATION

PARAMETERS.
7-25
Chapter
For example:
- CONFIGURATION PARAMETERS PRIMARY SYSTEM MANAGER MAILBOX: 2222
SECONDARY SYSTEM MANAGER MAILBOX: 5555
GENERAL MESSAGE MAILBOX: 3333
PRIMARY SYSTEM GENERAL FAX MESSAGE MAILBOX: <==
SECONDARY SYSTEM GENERAL FAX MESSAGE MAILBOX: <==
DIRECTORY MAILBOX:
MINIMUM NUMBER OF DIGITS IN A PASSWORD:
NUMBER OF BAD PASSWORD ENTRIES BEFORE DISCONNECT:
PLAY BACK BAD PASSWORD ENTRY?:
TIME OF DAY TO REFRESH MESSAGE WAITING INDICATORS (IF APPLICABLE):
INTERVAL FOR NOTIFICATION OF NON-RECEIPT FOR NEW MESSAGES (DAYS):
PROMPT CALLERS FOR ASSISTANCE?:
PROMPT SUBSCRIBERS FOR UNHEARD MESSAGES?:
TRANSFER ANNOUNCEMENT:
SUPERVISED RETURN TO OPERATOR:
SYSTEM LANGUAGE:
1: 4
2:
3:
EASY ACCESS KEYS:
- Continued -
Just indicate the number of the mailbox created.

If there is only one collective fax mailbox, assign it as primary mailbox.
7-2-5
Overflow fax mailbox

Principle
If a fax machine allocated to fax reception for a department becomes unavailable due to an
incident or extended busy, it can be relayed by a type 45 voice mailbox, which will record the
messages and copy them either automatically or on demand, to the same or another fax machine.
The messaging system is programmed for n attempts separated by intervals of m minutes.
7-26
If the copy cannot be carried out during these attempts, the mailbox manager is informed and
can designate a substitute fax machine.
Sender
Alcatel
4400
STN
no
Alcatel
4635H
Default
?
yes

Mailbox 45
Receiver
Manager of mailbox 45
In the Alcatel 4400 PBX management, the number of the type 45 mailbox must be declared
associate of the fax machine number and set to forwarding mode.
Configuration
Creation of the type 45 mailbox and its class of service (see 7-2-7).
7-27
Chapter
7-2-6
Fax distribution centre

Principle
A distribution centre is made up of type 45 mailboxes.

There must be one type 45 mailbox per destination.
To send a message, the person in charge of distribution, holder of a type 0 mailbox, sends the
fax text to his own mailbox, then by access to the latter, designates as recipients the members of
a distribution list, including type 45 mailboxes.
remote
address
Alcatel
4400
local
address
Alcatel
4635H
Mailbox 45
STN
Manager of
mailbox 45
Mailbox 45
Mailbox 0
transmitter fax
sender
subscriber
Configuration
The distribution lists can be general lists drawn up by the messaging system manager or personal
lists belonging to the person in charge of distribution.
The destinations can be internal or external. In the latter case, the type 0 mailbox must have the
appropriate class of service profile.
Where appropriate, complete the mailbox 0 profile and the class of service of the sender
subscriber. This subscriber must be authorised to receive and copy fax messages in all possible
external directions, create personal distribution lists and access general distribution lists.
Refer to 7-2-3 and Chapter 5.

You must create as many 45 mailboxes as there are destinations. For these mailboxes, create (if
it does not already exist) an appropriate class of service (see 7-2-7).
Communicate to the type 45 mailbox manager the temporary passwords for each mailbox so
that he can carry out initialisation of the mailboxes.
7-28
7-2-7
Creation of type 45 mailboxes
7-2-7-1
Class of service
It is preferable to assign a specific class of service to the collective fax mailboxes.
The same profile can sometimes be valid for all the fax mailboxes.
Note: See 4-4-1 for general observations.
35H_DR_110
CLASS OF SERVICE: 6
NAME: FAX GENERAL <==
OCTELNET PRIORITY LEVEL:0 NO ACCESS <==
MAX MESSAGE LENGTH (MIN:SEC): 5:00<==
<==
SEND BULLETINS: N
FAX MESSAGING CODE: 2 - COMMUNITY ONLY<==
<==
- Continued -
35H_DR_110
CLASS OF SERVICE: 6
TYPE OF OUTCALLING: 3 - LONG DISTANCE <==
ACCESS TO SYSTEM DISTRIBUTION LISTS:Y


AT&T MSG WAITING: N
AUTO PLAY: N
7-29
Chapter
Max Messages Length - Max Messages (total) - Max No. of Fax Pages
Complete these items according to the expected activity.
Fax Messaging Code

Must be = 2 since there is no accompanying voice message.
OctelNet Priority Level

May be authorised for a distribution centre type 45 mailbox.
Type of Outcalling
Must be different from 0. May be = 1 if printing is internal.
7-2-7-2
Profile of type 45 mailbox

Creation (menu 8), or modification (menu 9) of a type 45 mailbox.
MENU 9 - CHANGE MAILBOX PROFILE
35H_DR_110

SAGE
MAILBOX TYPE: 45 - GENERAL FAX MES-
MAILBOX NAME: GENERAL FAX1
COMMUNITY NO.:
DEPARTMENT: COURRIER
EXPRESS ADDRESS:
CALLING GROUP: 0
ALIAS ADDRESS:
CLASS OF SERVICE: 6
<==

NEW TEMPORARY PASSWORD: 4422
GROUP ID:
<==
UNHEARD MESSAGE REMINDER: N

AUTO DELETE: N
<==
FAX COVER SHEET TYPE: 2 - COVER SHEET <==

Mailbox number
May be selected ex-repertory.
Class of service
Assign the class of service created for the collective fax mailboxes.
New temporary password

Assign a temporary password to be communicated to the mailbox manager.
Mailbox name
The name of the mailbox will be recorded by the manager. If two mailboxes are required,
choose different names.
Auto delete
Automatic deletion is preferably at value N(o) for this use of type 45 mailbox.
7-30
If Y(es) is chosen and printing is made automatic during mailbox initialisation, the message
will be erased when printout has terminated. N, leave the decision to erase the message or
not to the manager.
There is no automatic deletion if automatic printout is not validated.
-
7-2-7-3
Fax cover sheet type

.
0 = no first page inserted.
1 = VAT added on the top line.
2 = add a page as defined in FAX GENERAL CONFIGURATION (see 7-2-2).
3 = page plus VAT.
Initialising a type 45 mailbox

As for a subscriber mailbox, on first access, the manager is prompted to change the temporary
password, then record a mailbox name. If two general fax mailboxes are planned, each mailbox
must have its own name.
To access the mailbox 45, the manager calls the messaging system, but on the prompt, he enters
* and the number of the mailbox.
1 CALL THE SERVER

PROMPT
3 PRESS #
4 ENTER THE SYSTEM
MAIN MENU
REVIEW
CHECK RECEIPT
PERSONAL OPTIONS
RESTART
EXIT
NOTIFICATION
ON/OFF
ADMINISTRATIVE
OPTIONS
NOTIFICATION
SCHEDULES
EXIT
GENERAL
FAX
ESTABLISH
OR CHANGE
DESTINATION
DELETE
DESTINATION
PRIMARY FAX
PRINTING
DESTINATION
AUTO PRINT
ON
OFF
The manager can be notified of message arrival. The commands are the same as those executed
for notification from his own mailbox.
7-31
Chapter
He must then designate a main fax destination (type 45 mailbox only).

The direction can be modified.
Printout can be made automatic or not on the main direction.
The main direction can be deleted. However, in this case, automatic printout will be de-activated.
To access the messages, the manager acts in the same way as in his own mailbox, using playback
function 2. If automatic printout has not been validated, he is prompted to designate the printout
direction. If automatic deletion has not been set in the mailbox, the manager must decide on
deletion as for any voice or fax message.
In case of incident on the main direction, the manager is informed and the playback function can
be used to designate a substitute fax machine.
7-2-8
Information centre by fax

Type 1 mailboxes associated with a type 7 mailbox are used to make up a fax on demand
information centre.
A caller accesses a fax only type 1 announcement mailbox containing a text.
Mailbox 1, after the greeting announcement, switches the caller to a type 7 mailbox which
requests the receiver fax number and then sends the content of mailbox 1. The caller can also
call a fax in manual mode and provide this indication as the address. The fax is returned in reply.
A mailbox manager is designated for initialisation of the mailboxes. He must establish the list of
collaborators, including himself, authorised to place or modify the text in mailbox 1.
The type 7 mailbox is also used to enter the fax text in a type 1 mailbox.
MAILBOX 3220. TYPE 1

GREETING FAX
MESSAGE
Destination 3221
MAILBOX 3221 TYPE 7

To enter the number
If a call from a telefax
1
2
An information centre can be made up of several type 1 mailboxes, preceded by a type 31 menu
mailbox in which the caller is prompted to select, by a number from 1 to 9, a fax text. He is
forwarded to one of the type 1 mailboxes according to this choice, then to the type 7 mailbox
which carries out transmission.
7-32

MAIN MENU
For FAX 4400
enter 1
For FAX 4635H
enter 2
For FAX 4300
enter 3
For FAX rseaux
enter 4
Exit
MAILBOX 3201 TYPE 1

MESSAGE A
MAILBOX 3202 TYPE 1

MESSAGE B
Destination 3208
Destination 3208
MAILBOX 3204 TYPE 1

MESSAGE D
MAILBOX 3203 TYPE 1

MESSAGE C
Destination 3208
Destination 3208

SECONDARY MENU
MAILBOX 3210 TYPE 7

SEND FAX(ES)
For another choice
To enter the number
To receive FAX
If a call from a telefax 2
MAILBOX 3209 TYPE 1

BYE
Thanks for calling ...
You can insert a type 31 mailbox between type 1 and type 7 mailboxes. This mailbox will prompt
the caller to add another choice. This allows several texts to be sent to the caller in the same call.
A mailbox 31 manager is designated. By further initialisation, he must record the menu proposed
and establish the correspondence between the digit selected and the corresponding type 1
mailbox.
7-33
Chapter
7-2-9
Configuring the fax information centre
7-2-9-1
Creating a class of service for a type 1 fax mailbox.

The configuration of the mailbox is the same as for a voice message information mailbox of the
same type. Once it has received a fax text, it will be dedicated for this content.
The class of service for the type 1 fax mailboxes can be as follows:
35H_DR_110
NAME: TYPE1A
<==
<==
TYPE OF AMIS NETWORKING:0 - NO ACCESS

SEND MESSAGES:1 - SYSTEM-WIDE ALLOWED

<==

SEND BULLETINS: N
<==
FAX MESSAGING CODE: 2 - SIMPLE FAX

- Continued -
35H_DR_110
TYPE OF OUTCALLING: 0 - NOT ALLOWED
OUTCALL CONTROL: 0 - NO USER CONTROL
NUMBER OF DESTINATIONS PER LIST: 5 <==
<==
ACCESS TO SYSTEM DISTRIBUTION LISTS: N
ACCESS SECURITY: 0 - NOT ALLOWED
MSG LOCATOR: 1 - LOCATE MESSAGES
HOME/GUEST MAILBOXES ALLOWED: N
EASY ACCESS VIA TELEPHONE ANSWERING: N
AT&T MSG WAITING: N
AUTO PLAY: N
APPLICATION ACCESS: 0 - NO ACCESS
DELETION WARNING: 0
CALL SENDER: 0 - NO CALL SENDER ALLOWED
Only a few parameters indicated by <== apply to this type of mailbox.
7-34
Name
Mnemonic, but must be able to distinguish several classes of service.
Personal greeting
If the mailbox is type 1 and is accessed directly by the caller, the announcement is really a
greeting. If it is preceded by a type 31 menu mailbox, it is a choice confirmation phrase.

The announcement can be made up of several separate messages, comprising a reply.
Days new messages kept

Either value 999 if the messages are only erased on manager initiative or else a duration
in days for automatic erase.
Max No. of group lists

Plan for 1 list of collaborators for fax entry.
Number of destination per list

Plan for several collaborators authorised to modify the content of the type 1 mailbox.
7-2-9-2
Creation of a type 1 mailbox.

35H_DR_110
MAILBOX TYPE: 1 - LISTEN ONLY
MAILBOX NAME:
COMMUNITY NO.:
DEPARTMENT: PERSONN
EXPRESS ADDRESS:
ALIAS ADDRESS:
OPERATOR
GROUP ID::
DESTINATION:
CALLING GROUP: 0
OPERATOR SCHEDULE:
* KEY DEFINITION: 1 - IGNORE
INT. LINK NUMBER:
* KEY MAILBOX NUMBER:
PLAYBACK CONTROLS: N
3 only)
(mailboxes 1 and

PAGER TYPE: 0 - NO PAGING
CALLER PROMPTING: 1 - FULL
CALLERS DESTINATION MAILBOX: 3208
7-35
Chapter
7-3
Configuration of an OctelNet network
7-3-1
Particularities of the OctelNet network

Because the exchange protocol is very flexible but highly specific, an OctelNet network can only
be operational between homogeneous Octel messaging systems. The Alcatel 4635 messaging
system is compatible with these Octel messaging systems.
OctelNet allows a mailbox on a remote site to be seen as any other mailbox in the local node.
The only difference is that the number of the remote mailbox must be preceded by a prefix
designating the node. A subscriber can record a message and indicate several local or remote
destinations.
Likewise, a remote mailbox address can figure in a distribution list with the addresses of the local
node mailboxes.
OctelNet also allows messages destined to a remote node to be stored in the waiting queues
and can thereby be sent in a single call, during programmable time periods, depending on the
urgency and characteristics of the remote node.
This can sometimes be used to take advantage of off-peak tariffs.
Example of an OctelNet network containing two Alcatel 4635 messaging systems on the PARIS and LILLE
sites and 2 Octel messaging systems:
Alcatel 4635
Alcatel 4635
VPMOD = 03
VPMOD = 04
Private phone number
PRIVATE
NETWORK
Private phone number
815025
7422
Alcatel 4400
Alcatel 4400
PARIS SITE
LILLE SITE
Phone number
Phone number
voice mail
voice mail
0155665025
0320817422
MEVO OCTEL
OCTEL MVS
VPMOD = 01
VPMOD = 02
PUBLIC
NETWORK
7-36
OTHER PBX
OTHER PBX
BORDEAUX SITE
LYON SITE
Phone number
Phone number
voice mail
voice mail
0556138299
0476338989
OctelNet can co-exist with the AMIS protocol to link an Alcatel 4635 to non homogeneous nodes.
OctelNet can be completed by the NameNet option which allows addressing by names in the
network.
7-3-2
Creating a network: preliminaries

The following information must be obtained concerning each of the remote sites:
7-3-3
name.
location.
messaging system call number.
remote message call prefix.
telephone network access sequence.
If several nodes must be created, defined the first one. Then, after the test, move onto the next
one as and when the information is collected.
The diagram below concerns node creation or modification.
Menu 15.1.1 is valid for the entire network.
The use of menu 15.1.2 is described in network maintenance.
Menu 15.1.3 and those that follow it are automatically chained for node creation.
If you undertake modification, an additional choice menu is displayed to call these menus
individually.
Menu 15.1.3.5 is used for modification only.
7-37
Chapter
Main Menu
Menu 15
Network Mngt
Menu 15
Option 1
Octelnet Administration
Menu 15.1
Options 1, 2, 3
Option 1
Option 2
Menu 15.1.1
System parameters
Menu 15.1.2
Nodes list
In 15.1.1, definition of the

general.
Number of call attempts and
time period between
attempts.
Option 3
Menu 15.1.3
Node Profile
In 15.1.2, consult
message queues by
number and duration.
In 15.1.3.1, definition
of the node call data
and administrative
data.
Menu 15.1.3.1
Add or change
a profile
of several time periods.
Menu 15.1.3.2
Weekday schedule
of times for weekends
and Bank/Public
holidays.
Menu 15.1.3.3
Weekend/Holyday
schedule
of the prefix(es) with
which the user indicates
the destination node.
Menu 15.1.3.4
Nodes prefix
Deletion of a node must be

precede by a purge.
Menu 15.1.3.5
Delete a node
Synoptique de configuration
From the MAIN MENU, enter 15, validate and enter 1 and validate again.
MENU 15:
MENU 15 - NETWORK PARAMETERS
35H_DR_110
1 - OCTELNET ADMINISTRATION<==
2 - AMIS ANALOG NETWORKING ADMINISTRATION
3 - NAMENET DIRECTORY ADMINISTRATION
Enter Option: 1
7-38
MENU 15.1:
- OCTELNET ADMINISTRATION 1 - SPECIFY SYSTEM PARAMETERS FOR NETWORKING
35H_DR_110
<==
2 - LIST VALID NODE NUMBERS ON THE NETWORK

3 - DEFINE/CHANGE NODE PROFILE
Enter 1.
MENU 15.1.1:
- OCTELNET ADMINISTRATION -
35H_DR_110
- SYSTEM PARAMETERS FOR NETWORKING NETWORK MESSAGING RETRY SCHEDULES:
NUMBER OF ATTEMPTS BEFORE GIVING UP ON:
BUSY: 3
NO ANSWER: 3
BUSY: 1
NO ANSWER: 1
NUMBER OF ATTEMPTS BEFORE GIVING UP ON:
BAD CONNECTION: 5
Supply information about the number of attempts and the period between each attempt.
After validation, return by pressing Ctrl/C to menu 15.1 and enter 3.

MENU 15.1.3:
35H_DR_110
- NODE PROFILE NODE NUMBER:
Select a node number from 1 to n. If this is a new number, menus 15.1.3. n for node profile
are displayed successively and automatically.
7-39
Chapter
If the number selected is already used, the system considers that this is a modification and the
following sub-menu is displayed for selecting the items to be modified one by one:
OCTELNET ADMINISTRATION -
35H_DR_110
- NODE PROFILE -
NODE NUMBER: 1
NODE NAME: BORDEAUX
1 - CHANGE NODE PROFILE

2 - MODIFY WEEKDAY MESSAGE DELIVERY SCHEDULES TO THIS NODE
3 - MODIFY WEEKEND/HOLIDAY MESSAGE DELIVERY SCHEDULES TO THIS NODE
4 - SPECIFY/LIST VALID ADDRESSES FOR THIS NODE
5 - DELETE THIS NODE
7-3-4
General definition of a node profile

MENU 15.1.3.1:
For example:
35H_DR_110
- NODE PROFILE NODE NUMBER: 1

VPMOD ID:
NODE NAME: BORDEAUX
35H_DR_110
NODE PHONE NUMBER: 0155667676
EXT:
DIALING SEQUENCE: #0N
AUTHORIZATION CODE:
DESTINATION COUNTRY: 5 - FRANCE

TYPE OF ACCESS: 0 - DIRECT DIAL
MAXIMUM NUMBER OF SIMULTANEOUS TRANSMISSIONS: 1
NEW TRANSMISSION LINE THRESHOLD: 0
MESSAGES AND 0
MINUTES
TYPE OF TRANSMISSION: 0 - NORMAL

NAME TRANSMISSION ALLOWED: Y
NODE RESPONSE ALLOWED: N
SYSTEM MANAGER NAME: MARC SMITH
SYSTEM MANAGER PHONE NUMBER (INCLUDE AREA CODE): 01556
EXT: 64026
SYSTEM MANAGER MAILBOX NUMBER: 64026

NUMBER OF DIGITS IN A MAILBOX: 4
NODE SERIAL NUMBER: 2024
Node Number
This is a number from 1 to n (200), used to associate the definition menus of a same node.
It is only of interest locally. However you may choose to designate a node by the same
number on different sites. Number 0 is the number of the local node.
7-40
Node Name
The name will be spoken for confirmation, when the sender enters the node prefix.
VPMOD ID
Set locally in menu 0 generalities configuration. It appears in all the menus. Avoids confusion
when remote maintenance of several sites is handled by one manager. This can be a number
or a name: 01, 02, or VM SYSTEM1, VM SYSTEM2, etc.
Node Phone Number ___________Ext

Number which will be dialled to reach the remote site. In our example, in Paris for definition
of the Bordeaux node, it is: 0556138299. Do not enter a set if the number already contains
the messaging system number.
Dialing Sequence
Coding of the numbering prefixes. Example: to call Bordeaux, this is: #0N. In this item,
complete the bundle seize sequence #0; N being the number defined above.
Authorization Code
Not meaningful for an Alcatel 4400 PBX.
Destination Country
Needed to identify certain signals. 1 USA. 2 Australia. 3 New Zealand. 4 UK. 5 France. 6
Germany/Austria. 7 Belgium. 8 Holland. 9 Japan.
Type of Access
For the Alcatel 4635H messaging system, enter value: 0 - Direct dial.
Type of Transmission
Enter the value: 0 - Normal. The messaging system manager can modify it temporarily to
suspend message transmission or return them to the sender.
Name Transmission Allowed (according with remote site)

If = Y, the name of the sender will be inserted at the start of the message.
Node Response Allowed (according with remote site)

If = Y, after message reception, the node can send its messages in the same call.
System Manager Name

For administrative use. Optional but preferable.
System Manager Phone Number ___________Ext

To be defined, if necessary.
System Manager Mailbox Number

The messaging system can drop voice messages relative to routing incidents in the managers
mailbox.
Number of Digits in a Mailbox

Number of digits to designate a mailbox in this remote node.
Node Serial Number

This appears in menu 1 of the generalities. If the number is entered here, it will be automatically
exchanged by the nodes during the first exchange. It can be verified afterwards by accessing
the node profile menu.
7-41
Chapter
7-3-5
Delivery time periods

MENU 15.1.3.2:
For example:
- OCTELNET ADMINISTRATION - NODE PROFILE NODE NUMBER: 1
WEEKDAY MESSAGE
BEGIN: 0:00
END:
23:59
WEEKDAY MESSAGE
BEGIN: 0:00
END:
23:59
WEEKDAY MESSAGE
BEGIN:
END:
WEEKDAY MESSAGE
BEGIN:
END:
WEEKDAY MESSAGE
BEGIN:
END:
DELIVERY
DELIVERY
DELIVERY
DELIVERY
DELIVERY
35H_DR_110
NODE NAME: BORDEAUX

WINDOW 1
INTERVAL: 0 - IMMEDIATE
PRIORITY: A - ADMINISTRATIVE MESSAGES
WINDOW 2
PRIORITY: 2 - NON-URGENT/PRIORITY SUBSCRIBER
WINDOW 3
INTERVAL:
PRIORITY:
WINDOW 4
INTERVAL:
PRIORITY:
WINDOW 5
INTERVAL:
PRIORITY:
MENU 15.1.3.3:
For example:

WEEKEND/HOLIDAY
BEGIN: 8:00
END: 20:00
WEEKEND/HOLIDAY
BEGIN: 10:00
END: 18:00
WEEKEND/HOLIDAY
BEGIN:
END:
WEEKEND/HOLIDAY
BEGIN:
END:
WEEKEND/HOLIDAY
BEGIN:
END:
7-42
MESSAGE DELIVERY
MESSAGE DELIVERY
MESSAGE DELIVERY
MESSAGE DELIVERY
MESSAGE DELIVERY
35H_DR_110
NODE NAME: BORDEAUX

WINDOW 1
PRIORITY: 1 - URGENT / PRIORITY SUBSCRIBER
WINDOW 2
INTERVAL: 4 - 1 HOUR
PRIORITY: 0 - NON URGENT / STANDARD SUBSCRIBER
WINDOW 3
INTERVAL:
PRIORITY:
WINDOW 4
INTERVAL:
PRIORITY:
WINDOW 5
INTERVAL:
PRIORITY:
7-3-6
Delivery times
To reduce costs while optimising message transmission between nodes, OctelNet sends several
messages in a single call during selected periods of the day, which where possible, take advantage
of off-peak rates, but take into account priorities.
The calls are made within these periods at intervals which can be parametered. Between the call
intervals, the messages are stored in the waiting queues which can be consulted.
The periods retained are called time windows.
Five time windows can be set for working days and five others for weekends or public holidays.
The intervals differ according to the type of message, urgent or not, and the user category, normal
or priority, which is set in his class of service (OctelNet priority level).
There are five possible transmission priorities:
-
A - Category reserved for administrative messages, in case of use of the NameNet option.
0 - non urgent / standard subscribers.
1 - urgent / standard subscribers.
2 - non urgent / priority subscribers.
3 - urgent / priority subscribers.
These priorities are classified here in increasing order. If a category is not specified, it assumes
the priority level immediately below. If for example the non urgent/priority subscribers category
is not defined, the messages will be routed with urgent/standard subscribers category.
There are eight possible interval values called frequencies:
-
0 - immediate.
1 - 15 minutes.
2 - 30 minutes.
3 - 45 minutes.
4 - 1 hour.
5 - 90 minutes.
6 - 2 hours.
7 - 4 hours.
The windows are defined by a start and end time. If the times are identical, the window is
permanent.
The time windows of different categories may overlap during certain periods. So, after the
transmission of a message, the system will look to see if any other messages with lower urgency
are waiting and will send them provided the windows overlap at this moment.
7-43
Chapter
In the previous example, for public holidays, windows 1 and 2 overlap between 10 and 18
hours. If a non-urgent message is sent at 9:15, it will wait until 10 oclock before being sent. But
if an urgent/priority message is recorded at 9:30, it will be sent immediately and the non-urgent
message waiting will follow in the same call. After 18 hours there is no overlap and any nonurgent message recorded after this time will wait until the next day, even if an urgent message
is sent.
7-3-7
Node prefixes
When a subscriber has recorded a message, he designates the recipient using a node prefix
followed by n digits designating the voice mailbox in this node.
The system will convert this prefix into a numbering sequence followed by the call number and
the n digits of the mailbox number. This sequence and the call number are described in the node
profile menu 15.1.3.1.
Depending on the sites, the number of digits can be 3, 4, or 5. This is shown in column D in the
menu below.
The same node can be designated by different prefixes, according to a numbering plan defined
by the client. 200 prefixes can be defined and their length can be between 1 and 10 digits.
Where possible, use short prefixes which are more mnemonic. In the example below, the number
of the French dpartement where the site is located is used as the code.
MENU 15.1.3.4:
For example:
PREFIX D
------ 92
4
PREFIX D
------ -
ENTER OPTION - A(DD ADDRESS)

E(EXIT):
35H_DR_110
NODE NAME: BORDEAUX

PREFIX D
PREFIX D
PREFIX D
------ ------ ------ -
D(ELETE ADDRESS)
P(REVIOUS)
N(EXT)
After validating this menu, the definition of the node profile is terminated. If there are other modes
to define, start over again in the first sub-menu of the node profile 15.1.3 and designate another
node number.
It is possible to modify the parameters of the node. Designate the number of the node in 15.1.3.
Complete the sub-menu and select the menu(s) to be modified.
7-44
For example:
35H_DR_110
- NODE PROFILE NODE NUMBER: 1
NODE NAME: BORDEAUX
1 - CHANGE NODE PROFILE

2 - MODIFY WEEKDAY MESSAGE DELIVERY SCHEDULES TO THIS NODE
3 - MODIFY WEEKEND/HOLIDAY MESSAGE DELIVERY SCHEDULES TO THIS NODE
4 - SPECIFY/LIST VALID ADDRESSES FOR THIS NODE
5 - DELETE THIS NODE
When node definition has terminated, exit OctelNet network management and return to the
messaging system main menu.
7-3-8
Recording node names

When the subscriber sends a message to a mailbox on the remote node, he indicates the destination
using the node prefix followed by the mailbox number.
For example, 88428 for node 88 mailbox 428, then #.
The messaging system announces: Node Strasbourg one, mailbox four two eight Confirm by
# .
If the recipient has recorded his name, this name will be heard in place of the mailbox number.
The name of each node must be recorded.
This is carried out by calling one of the system manager mailboxes and accessing the administrator
options.
7-45
Chapter
Follow the diagram below:

PROMPT
3 PRESS #
4 ENTER THE SYSTEM
REVIEW
SEND
LOCATE MESSAGES
PERSONAL OPTIONS
RESTART
APPLICATIONS
SYSTEM
MANAGER OPTIONS
EXIT
1 ENTER THE NODE NUMBER

2 ON BIP, RECORD THE NAME
FINISH BY PRESSING #
3 THE SYSTEM READ THE NAME,
CONFIRM BY PRESSING #
OR CHANGE BY PRESSING 2
4 CONTINUE IF OTHER NODES OR
EXIT BY PRESSING*
7-46
SYSTEM MANGER OPTIONS
MAIN MENU
1 CALL THE SERVER
SYSTEM BROADCAST
MESSAGE
SYSTEM SIGN-ON
GREETING
SYSTEM SIGN-OFF
MESSAGE
NAME OR RENAME
SYSTEM LISTS
NAME OR RENAME
NETWORK NODE
GO BACK TO MAIN
MENU
BY THE SAME OPTIONS, YOU CAN RE-RECORD

THE NODE NAMES :
.
ENTER THE NAME NODE.

LISTEN TO THE RECORDED NAME
IF IT IS OK, GO TO THE NEXT NODE BY PRESSING 1

OR CHANGE BY PRESSING 2 AND CONFIRM BY
PRESSING #,
EXIT BY PRESSING *.
7-3-9
Access authorisation for subscribers to OctelNet

You must indicate the subscribers who will have access to the OctelNet network and their level
of priority. This is done in the first page of menu 7 CLASS OF SERVICE PROFILE in the OCTELNET
PRIORITY LEVEL item.
Namely:
35H_DR_110
CLASS OF SERVICE: 1
NAME:

<==
OCTELNET PRIORITY LEVEL:0-NO ACCESS
TYPE OF AMIS NETWORKING: 0-NO ACCESS

MGR.
FORWARDING CONTROL: Y - USER/SYS.

ALLOWED
SEND MESSAGES: 1 - SYSTEM-WIDE
SEND BULLETINS: Y
The values can be:

-
0 - No access
1 - Standard subscriber
2 - Priority subscriber.
If the three cases exist, you must use three different class of service profiles and assign them to
the mailboxes.
7-47
Chapter
7-3-10
Data collection sheets
Worksheet no. 1 - Node Profile
_____________________________
Node number:
VPMOD ID:
Node name:_______________________
________________________________
Node phone number: __________________________

Dialing sequence:
______________________
Extension: _________________________
Authorization code:_________________
Destination country: ___________________________

Type of access: ______________________________
Type of transmission:
_______________________
Name transmission allowed:
________________
Node response allowed: :______________________

System manager name: _______________________
System manager phone number (include area code): __________________ Extension: ________
System manager mailbox number:________________
Number of digits in a mailbox:
Node serial number:
7-48
________________
_________________________
Worksheet no. 2 - Message delivery window

Node number:
Node name:
Weekday message delivery window 1

Begin: _________
Interval: ____________
End: _________
Priority: _____________

Begin: _________
Interval: ____________
End: _________
Priority: _____________

Dbut : _________
Fin : _________
Interval: ____________
Priorit : _____________

Begin: _________
Interval: ____________
End: _________
Priority: _____________

Begin: _________
Interval: ____________
End: _________
Priority: _____________
Weekend/Holiday message delivery window 1

Begin: _________
Interval: ____________
End: _________
Priority: _____________

Begin: _________
Interval: ____________
End: _________
Priority: _____________

Begin: _________
Interval: ____________
End: _________
Priority: _____________

Begin: _________
Interval: ____________
End: _________
Priority: _____________

Begin: _________
Interval: ____________
End: _________
Priority: _____________
The data in this page must be selected in collaboration with the remote site manager.
Modify the data locally to take account of any time differences between very remote sites.
7-49
Chapter
Worksheet no 3 - Prefix
Node number:
Node name:
Prefix D
Prefix D
Prefix D
Prefix D
Prefix D
------
------
------
------
------
------
------
------
------
------
------
------
------
------
------
The data in this page must be established in collaboration with the remote site manager. A same
site can be designated by several prefixes.
It is a good idea for roaming users to be able to designate a recipient node using the same
prefixes, regardless of the site from which the message is sent.
7-4
Configuring an AMIS analog network
7-4-1
General
AMIS - AUDIO MESSAGING INTERCHANGE SPECIFICATION - is an exchange protocol
between heterogeneous voice mail systems which has been established by a group of
manufacturers and users.
AMIS-Analog uses the DTMF codes for signalling and addressing and sends the messages in
analog form.
This protocol is destined more particularly for medium-sized messaging systems where the internode traffic is relatively low.
Although it does not offer all the possibilities of an OctelNet type network, AMIS allows messages
to be answered. Therefore there is identification of the calling node and source voice mailbox.
When a message cannot be routed or accepted in the destination node, the protocol is used to
return the reason for the failure to the sender.
It is also possible to refuse incoming call messages from certain callers, the latter being identified
by their number, or to accept messages only from callers designated in a list. The control table
for calling numbers can be rendered active/non-active by the messaging system administrator
and can be easily modified.
The communication between two nodes can be set up via a private or public network. Calls can
be authorised only via the local, trunk or authorised international network. Some users may be
refused according to their class of service. The refusal can cover: network access or access
restricted to local calls, not authorised trunk calls or international calls.
7-50
7-4-2
Main Menu
Menu 15
Network Management
Menu 15
Network parameters
Option 2 AMIS
Menu 15.2
AMIS Anal. net. Adm
Options 1, 2, 3, 4
Menu 15.2.1
Retry schedules
Menu 15.2.2
Access Phone numbers
Menu 15.2.3
Dialing sequence table
Menu 15.2.4
Transm. accept. table

35H_DR_110
1 - OCTELNET ADMINISTRATION
2 - AMIS ANALOG NETWORKING ADMINISTRATION
<==
3 - NAMENET DIRECTORY ADMINISTRATION

ENTER OPTION:
Enter 2.
The following is displayed:

35H_DR_110
- AMIS ANALOG NETWORKING ADMINISTRATION 1 - AMIS ANALOG NETWORKING RETRY SCHEDULES

2 - ACCESS PHONE NUMBERS FOR AMIS ANALOG NETWORKING
3 - DIALING SEQUENCE TABLE FOR AMIS ANALOG NETWORKING
4 - TRANSMISSION ACCEPTANCE TABLE FOR AMIS ANALOG NETWORKING
ENTER OPTION:
7-51
Chapter
Enter 1.

35H_DR_110
- AMIS ANALOG NETWORKING RETRY SCHEDULES NUMBER OF ATTEMPTS BEFORE GIVING UP: 10
MINUTES BETWEEN ATTEMPTS: 2
The number of attempts and the time between each attempt can be modified after experimenting
with these parameters. But it all depends on the number of simultaneous accesses on the remote
nodes.
-
Return to the previous menu and enter 2.

35H_DR_110
- ACCESS PHONE NUMBERS FOR AMIS ANALOG NETWORKING ACCESS PHONE NUMBER FOR PUBLIC SWITCHED NETWORK CALLS : 33#155667676
ACCESS PHONE NUMBER FOR PRIVATE NETWORK CALLS: 0##67676
The access number is that of the local node messaging system, which must be sent when contact
is made with the remote node.
For access to the public network, note the separator character # between the country code,
regional prefix and the telephone number. This format is mandatory in the AMIS protocol.
The country code, here 33, must be indicated regardless of the countries where the nodes are
located.
For access to the private network, the 0## sequence precedes the number. This is also a mandatory
format.
Validate and return to the previous menu.
7-52
7-4-3
Numbering sequences
From the MAIN MENU, enter 15, validate, then enter 3 and validate again.
35H_DR_110
- DIALING SEQUENCE TABLE FOR AMIS ANALOG NETWORKING -
ENTRY
MAXIMUM
No TYPE
---
---
PREFIX
TOTAL DIGITS
DIALING SEQUENCE
-------
------------
----------
001N
11
#001N
00N
11
#00N
000N
16
#000N
5
6
7
8
9
10
When a user sends a message to a subscriber in the AMIS network, he indicates the number of
the remote messaging service, for example 00155667676 or 00298003030. The number is
read back, then after confirmation, the user indicates the number of the destination mailbox.
To check that the user is authorised this type of call (trunk, international), the messaging system
identifies the prefix (001N, 00N, 000N, N being any digits which follow) and consults the class
of service of the mailbox.
If the user is authorised, the messaging system uses the corresponding sequence to establish the
call. The prefix and sequence may be identical but must nonetheless be indicated. If the user is
not authorised, the messaging system plays a refusal message.
Ten sequences can be defined. The type (second column) can be:
-
1 - Local public network
2 - Trunk public network
3 - International public network
4 - Private network.
7-53
Chapter
Note that for the private network (type 4), there is no prefix. The node code and the set number
form a whole (N).
The prefix (third column) specifies the content of the numbering that the user must dial for each
of the types defined above.
The number of digits (fourth column) is the total number of digits in the prefix plus the number of
digits in N. (TOT is not the mandatory number but a maximum).
The sequence column represents the number that the messaging system must dial.
7-4-4
Validation table
The use of the validation table is optional.
From the MANAGEMENT OF AMIS NETWORKING menu, enter 4.
Initially only the two first fields are displayed.
Namely:
35H_DR_110
- TRANSMISSION ACCEPTANCE TABLE FOR AMIS ANALOG NETWORKING -
TRANSMISSION ACCEPTANCE TABLE ACTIVE: N

A(CCEPT)/B(LOCK) CALLS FROM PHONE NUMBERS IN TABLE: A
ENTER OPTION - A(DD)
C(LEAR)
D(ELETE)
R(EVIEW):
To accept all calls, confirm N (table inactive) and A (accept). Quit the menu.
If you want to accept calls from certain AMIS modes only, enter Y (table active), and A (accept).
The choice field is completed. Then select A(dd).
The following field is displayed in place of the choice field:
ADD THE PHONE NUMBER OF A VOICE PROCESSING SYSTEM FROM WHICH
MESSAGES WILL BE ACCEPTED:
Enter the telephone number of the calling node in the AMIS format, seen above: country code #
regional code # telephone number.
After validation, you can add another number or quit to make another choice.
Caution: All calls will be refused in the following cases:
-
A(ccepted) is selected and the table is active (Y).
ENTER is selected on a phone number request before any numbering.
By option D, you can delete a number already entered.

DELETE PHONE NUMBER FROM TRANSMISSION ACCEPTANCE TABLE:
7-54
Enter the number in the AMIS format. You can obtain the list of existing numbers by selecting
choice R (REVIEW) beforehand and printing out this list.
All the numbers can be erased by choice C.
If you want to refuse messages from specific numbers, validate the table by Y, enter B (BLOCK),
followed by A(DD).
ADD THE PHONE NUMBER OF A VOICE PROCESSING SYSTEM FROM WHICH
MESSAGES WILL BLOCKED:
You can also erase a number from the blocking table by D (delete).
7-4-5
Subscribers access authorisation to the AMIS network

You must indicate the subscribers who have access to the AMIS network and their call authorisation.
This is carried out in the first page of menu 7 CLASS OF SERVICE PROFILE, in the TYPE OF
AMIS NETWORKING item.
Namely:
35H_DR_110
CLASS OF SERVICE: 1
NAME:
OCTELNET PRIORITY LEVEL:0 - NO ACCESS
TYPE OF AMIS NETWORKING: 0- NO ACCESS<==
FORWARDING CONTROL: Y - USER/SYS. MGR.
SEND BULLETINS: Y

- Continued -
The values can be:

-
0 - No access
1 - Access via the local public network or private network
2 - Access via the trunk public network
3 - Access via the international public network.
7-55
Chapter
If the four cases exist, you must use four different class of service profiles and assign them to the
mailboxes.
In addition, AMIS and OctelNet can co-exist and certain subscribers may be authorised on one
and restricted on the other. The classes of service must be adapted as appropriate.
7-4-6
Sending an AMIS message
REPLAY
MAIN MENU
REVIEW
SEND
ENTER MAILBOX
NUMBER
RECORD
MESSAGE
END
SPELL NAME
#
AMIS ANALOG
NETWORK
DESTINATION
CHECK
RECEIPT
PERSONAL
OPTIONS
RESTART
SEND
LISTEN TO
ADDRESS
AGAIN
CANCEL
EXIT
MESSAGE
SENT
# #
ENTER ACCESS
TELEPHONE
NUMBER AND
PRESS
CONFIRM
ENTER MAILBOX
NUMBER AND
PRESS
SEND MESSAGE
TO ANOTHER
MAILBOX OF SAME
ACCESS PHONE
NUMBER
EXIT AMIS ANALOG
NETWORKING
RETURN TO MAIN
MENU
After recording a message it may, amongst other things, be sent to an AMIS node using the ##
sequence. You are prompted for the telephone number of the node and after the announcement
and confirmation, the mailbox number. You can designate another mailbox in the same node by
1, or by 2, backtrack and designate another node or non AMIS address.
In AMIS, there is no delivery option: urgent, private, standard, confirmation or off-line delivery.
Only advice of non-delivery exists.
When you have received an AMIS message, you can send a reply message in the same way as
for any other message (by entering 8).
7-4-7
Advice of non-delivery
When a message destined to an AMIS node could not be delivered to the recipient, the sender
subscriber is informed of this by a voice message.
The reasons can be:
-
7-56
Incorrect number.
Destination busy.
Destination no answer.
No answer after making contact with the nodes.
Transmission problem.
Destination disk full.
Calls refused by destination.
Sender calls refused.
Message sent, no reply from destination.

Defective recording.
Unknown destination mailbox.
Message refused by destination mailbox.
Destination mailbox full.
7-5
IP OCTELNET
7-5-1
General information
This is the OctelNet protocol digital version, available in release 2 in the Alcatel 4635H/J system.
The IP OCTELNET function allows customers to connect their voice mail system to the company
IT network via the TCP/IP protocol, thus allowing voice messages and faxes to be exchanged
via long distance networks (WAN).
Private or public networks supporting the TCP/IP protocol can thus be used to connect up to 1000
Alcatel 4635 systems between them throughout the world, with all the functions provided by
message exchange via OctelNet.
A digital OctelNet network is as flexible as an analog OctelNet network, but has additional
advantages in terms of cost, speed of transfer and facility of use.
Such systems can thus transmit voice and fax messages via the IP network to other Alcatel 4635J/
H (R.2) systems or Octel voice mail systems which have the Aria 2.0 software version, a network
board and the IP OCTELNET function.
7-5-2
IP OCTELNET architecture
Below is an example of an OctelNet digital network with a support OctelNet analog network .
Subscriber
Alcatel 4400 +
Alcatel 4400 +
Alcatel 4635
Alcatel 4635
Subscriber
00
00
44
44
Trunk groups
(support analog link)
PC
Ethernet LAN
PC
ROUTER
WAN
ROUTER
Ethernet LAN
7-57
Chapter
7-5-3
IP OCTELNET management procedure

As regards management, there is no difference between using the IP OCTELNET function and
an OctelNet analog network: they have the same user interfaces and network addressing method,
and use the same schedules.
Only a few additional parameters have to be entered (IP address of the remote voice mail service,
option of having the OctelNet analog network as support, etc.) by the installation engineer.
In the IP OCTELNET environment, each Alcatel 4635 voice mail board, identified within the
network by a single IP address, is connected to the customer network via its LAN interface.
When transferred, the messages are sent via TCP/IP to the IP address of the remote voice mail
service, as defined initially by the manager in the remote node profile parameters.
Note: Multiline transmission and SNMP protocol are not available on a digital OctelNet network.
7-5-4
Fallback analog network

The IP OCTELNET function is used in over-layer in the OctelNet analog network which will
be used as a fallback solution if the digital network is not available.
The manager first defines a retransmission schedule for the digital network, specifying the number
of attempts at sending a message via the IP network, as well as the time between attempts.
He must then, in each OctelNet digital network node profile, manage the possibility of using the
OctelNet analog network as support, if there is a problem.
In this case, the defined number of message send attempts to a specific node via the IP network
has been reached and the Alcatel 4035 server automatically switches to analog transmission
mode via the normal OctelNet network, in order to transmit messages still in the queue for the
remote node. When these messages have been sent, the Alcatel 4035 system automatically
returns to digital mode.
7-5-5
Advantages of the IP network/protocol mode

Cheaper communications
For transferring messages, IP OCTELNET uses the high bit rate links available in the IT network
architecture, which reduces the cost of such transfer. Transmission bit rate in OctelNet analog
network mode is much slower, resulting in much higher operating costs.
Better transmission quality
Messages are transmitted in digital mode from end to end if there is no intermediate digital/
analog conversion or vice-versa, thus providing improved quality of transmission, without the
noise characteristic of telephone links.
7-58
Higher transfer bit rate

IP OCTELNET uses high bit rate data transfer, which gives reduced routing times, even during
busy periods. Performance in terms of bit rate depends on the characteristics of the links connecting
the voicemail systems. E.G.:
-
a one-minute voice message is routed in a few seconds on a line with a bit rate of 256 kb/s,
The transfer time is reduced even further to 1/20th by using a 10 megabit Ethernet point-topoint connection.
Under these conditions, therefore, (10 megabits), a one-minute voice message can be transmitted
in less than 3 seconds. Transfer time is also dependent on other variables: time taken to establish
connection, volume and number of messages supported by the connection and network load.
Preservation of ports
IP OCTELNET uses the LAN voicemail interface for network connection without using the ports,
thus leaving them available for other applications.
Increased security
Digital message data is encrypted according to a proprietary algorithm, which ensures security
of transfer and avoids the danger of pirating, in IP network/protocol mode.
The table below gives a summary of the advantages of IP network/protocol transfers over the
OctelNet Analog network mode:
Function
Advantage
Connection to the LAN/WAN IT network
Reduced transfer time and reduced costs

Ports available for other applications
Improved transmission quality
IP/OctelNet switching
Safeguard against IP malfunction
Data encryption
Security of transfer
7-59
Chapter
7-5-6
Impact of voice mail traffic on IP network/protocol

The impact of traffic generated by the exchange of voice and fax messages on the company
network obviously depends on the frequency of use of the inter-voice mail network by subscribers.
It is however possible to evaluate the impact, since Alcatel 4635 systems in release 2 digitalise
voice signals at a maximum rate of 24 kbit/s, which gives a bit rate during message exchange
of approximately 32 kbit/s (i.e. 240 kb of data per minute) due to the additional information in
the address and verification of the frames. In other words, a 4-minute message is equivalent to
slightly less than 1 Mb of data.
If an OctelNet analog network is already in place, it is possible, on the basis of its traffic, to
estimate the impact on the LAN of the traffic generated by the installation of an OctelNet digital
network.
Furthermore, since Alcatel 4035 systems are designed to send a maximum of only 20 minutes
of voice mail data per minute, this corresponds to a maximum utilisation of 6.5% of the capacity
of a 3 Mbits/s Ethernet network.
7-60
Chapter
Facilities
This chapter details some straightforward facilities with a view to answering the most common
questions.
Note: Training managers and system administrators can create a training voice mailbox and record all or
some of the following messages in this same voice mailbox and then send them to all the subscribers.
Here is an introduction model:

Hello, this is (name of the training manager). This is a short tutorial to help you get to grips with
your Alcatel voice mailbox. To listen to this message later, press # to play it again or press
3 twice to fast forward to the end and press 9 to save it.
You can record messages for the following facilities taken as examples:
Tip # 1: Abbreviated message guides
To speed up your interaction with the voice messaging system, put the standard level message
guides - the default value - to the level of the abbreviated message guides. The abbreviated
message guides are shorter and less formal.
In the main menu, press 4 to obtain the personal options. If the fax function is active, press
1 for the general options. Press 2 for the management options. Press 3 for the message
guide level. Press 3 for the abbreviated message guides.
Tip # 2: Scanning messages
To scan new messages faster, press 1 for playback, then press # to move on to the next
message.
Tip # 3: Playback functions - Speed
Some people speak too fast, others too slowly. When you listen to your messages, press 4
once or twice to slow down the messages that are too fast. Press 6 once or twice to speed up
those messages that are too slow.
Tip # 4: Playback functions - Volume
Sometimes a message may be difficult to hear. Press 9 once or twice during playback to
increase the volume.
Tip # 5: Playback functions - Rewind
Press 1 to rewind the messages by 10 seconds. Press 1 twice to rewind to the beginning
of the message.
8-1
Chapter
Facilities
Tip # 6: Playback functions - Fast forward

To fast forward a message by 10 seconds, press 3. Press 3 twice to fast forward to the
end of the message.
Tip # 7: Pause during message playback
Press 2 to pause for 10 seconds during the playback. Press 2 twice to extend the pause.
To continue playback, press 2 again. Message playback will start again where you interrupted
the playback.
Tip # 8: Automatic envelope information concerning time and date
So that you can hear the time and date when each message dropped in your voice mailbox
was sent, the time-date stamp function must be authorised in your service class and you must
activate it via the personal options menu.
To obtain the personal options, press 4 in the main menu. If the fax function is active, press
1 to listen to the general options. Press 2 for the management options. Press 4 to listen to
the date and time. Press 1 to activate the time-date stamp.
If you do not want to listen to this information automatically, you can listen to the message
envelope information by pressing 5 at any time during playback. The envelope information
provides the date and time when the message was sent and the following information for the
system senders: name of sender, voice mailbox number and message length. When the information
has been distributed, the message playback continues.
Tip # 9: Fast message delete
To delete messages quickly, press 3-3-7. Press 3 twice to move to the end of the message
and then press 7 if you want to erase the message. When the message is deleted, you cannot
retrieve it again.
Tip # 10: To obtain help
To obtain help or instructions concerning the use of your voice mailbox, press 0. Pressing 0
from the main menu will indicate the number of new messages. Pressing 0 from another menu
will provide a help message guide. Press 0 twice at any time when you are connected to your
voice mailbox to communicate with an attendant if there is one available.
Tip # 11: Return to voice messaging
To access other voice mailboxes in the system when you have finished using your voice mailbox,
press 5 in the main menu to return to the initial system message guides. You can then access
other voice mailboxes or other applications without having to on-hook and dial again.
Tip # 12: Confirming message reception
To know if a person has received your message, use the confirm reception function. After sending
your message, press 3 for message confirmation and 1 to request confirmation of reception.
When the recipient listens to your message, a reception message (including precise time and
date of playback) will be created automatically and sent to your voice mailbox.
8-2
Facilities
Tip # 13: Notification of non-reception

When you send messages to a long list of recipients, you may want to know if the message has
not been received or played back by any of the recipients. In this case, use the non-reception
notification. After recording your message and entering the destination, press 3 for message
confirmation and 2 for notification of non-reception. If, after a pre-set number of days, your
message has not yet been listened to, a notification message will be automatically sent to your
voice mailbox.
Tip # 14: Delayed delivery reminders
Send yourself a copy of a message requesting follow up on a precise date by indicating that
this is a delayed delivery message. After entering your voice mailbox number as destination,
press 4 for delayed delivery, then the day, date and time as requested by the system.
Tip # 15: Voice service memos
Use your personal distribution lists to send voice service memos. To create a personal distribution
list, press 4 to obtain the personal options. If the fax function is active, press 1 to listen to
the general options. Press 2 for management options. Press 2 for the distribution lists. Press
1 and reply to the message guides to create the list.
When the list has been created, enter the two digits for the distribution list number to send a
message to your personal distribution list.
Tip # 16: Skip greeting message
When you have called someone and been transferred to a voice mailbox, you can skip the
greeting message and leave a message by pressing # . If this operation does not succeed, it
means that the called user has activated either a routing message in case of prolonged absence,
or # for simplified access.
Tip # 17: Greeting message in case of prolonged absence
When you record a greeting message in case of prolonged absence, this message will
automatically take priority over your personal greeting message. Each time you access your voice
mailbox, the server reminds you that you are using the greeting message in case of prolonged
absence and asks whether you want to keep it or delete it. When you delete the greeting message
in case of prolonged absence, callers will hear your personal greeting message again.
The server allows the callers hearing the greeting message in case of prolonged absence to
select one of the following options: Press 1 to on-hook. Press 2 to reach another set. Press
3 to leave a message regardless.
You cannot bypass the greeting message in case of prolonged absence by pressing # . The
server prompts callers using a rotary dial telephone set to leave a message.
All messages, whether local or network, are blocked when the greeting message in case of
prolonged absence and message block functions are activated in a voice mailbox. If the class
of service is configured in such a way that messages are blocked when a greeting message in
8-3
Chapter
Facilities
case of prolonged absence is recorded, subscribers hearing the meeting message in case of
prolonged absence will hear the following voice guide: Your voice mailbox cannot receive any
new messages unless your greeting message in case of prolonged absence is deleted.
If subscribers record a greeting message in case of prolonged absence but do not block their
voice mailbox, messages continue to be delivered. The server informs the sender subscriber in
the following manner: your message to (name or node number) (name of the subscriber of the
remote voice mailbox) sent on (date/time) has been delivered. However, the recipient has activated
his greeting message in case of prolonged absence. To repeat, press 1. To erase and continue,
press 2.
Tip # 18: Faster execution of the steps
Press # to indicate that an entry is complete after entering your password, destination or
personal distribution list number. The server will not have to wait to determine whether you have
finished entering the digits.
Tip # 19: Recording voice messages again
When you call someone, you are forwarded to a voice mailbox and record a message. Press
# to indicate that your message has terminated. Press 1 to accept the recording as is. Press
2 to listen to your message. Press 3 to delete the message and record a new one.
Tip # 20: Playback replies
When you receive a message, press 8 and record your reply. You can listen to your reply
before sending it by pressing 1. To send your reply, press # .
Tip # 21: Sending copies of messages received
If you have received a message that you want to share with other company employees, press
6 at the end of the message. The server prompts you to record an introduction. You can then
enter the number of the voice mailboxes of the subscribers to whom you want to send the message.
However, if the message is designated private, you cannot send copies of this message.
Tip # 22: Sending messages
To send a message, press 2 from the main menu. Record your message. Press # to terminate
the message. (You can also press 1 to listen to your message before pressing # ). Enter the
destination which can be the number of a voice mailbox, personal distribution list number or the
number of a general distribution list. You can also press # and then spell the name of the
recipient. After entering the destination and pressing # , the server prompts you to enter other
destinations. Listen to the destination confirmation and then press # to confirm the sending of
the message.
Tip # 23: Dialling by name
If you have forgotten the number of voice mailbox of a subscriber when you are about to send
a message, press # to use the dial by name function. The server prompts you to spell the
surname of the recipient. The server will playback the name of the recipient as soon as it has
received enough characters to associate this name with a voice mailbox or else will playback
a list of subscribers if there are several combinations possible.
8-4
Chapter
Glossary
A
Access to network messaging:
OctelNet characteristic allowing the system administrator to classify subscriber network
messaging system accesses in three levels: priority access, standard access and illegal access.
Access:
Entry point in a function, voice mailbox or server.
ACD (Automatic Call Distribution):
Equitable method of call distribution between the members of a same hunting group. See also
Hunting group.
AMIS:
See Network.
Announcement distribution:
General messages distributed in the subscriber voice mailboxes after the general distribution
message and before the regular messages. They are distributed from a type 4 voice mailbox
to a specific subscriber group.
Answerphone mode:
Operating mode in which the server carries out a 3 step answerphone function: (1) answers
the calls routed to the server, (2) plays the personal greeting message from voice mailbox of
the called subscriber or the standard greeting message of the server including the name
recorded for the called subscriber, (3) records and stores the message of the caller to be
played back later by the recipient.
Automated attendant:
Server function which answers calls and prompts the caller to dial a set number or to spell a
name. When the caller has entered the number, the automatic attendant will transfer the call.
Automatic Call Distribution:
See ACD.
Automatic transfer:
Function which routes a caller to an attendant in certain conditions. For example, if the caller
calls from a rotary dial telephone and cannot respond to the message guides of the server.
The transfer can be supervised or not.
9-1
Chapter
Glossary
C
Call group:
This function allows the administrator to restrict access by callers to type 29 to 33 voice
mailboxes.
Call processing:
Automatic attendant. This function extends the server possibilities and includes, in particular,
the ECP and ICMB functions
Caller:
A caller is an internal or external correspondent, subscriber or not, who wants to reach a
called party and who is connected to a mailbox.
Class of service:
The definition of a box is completed by a set of parameters, called the class of service, which
restrict or increase the possibilities offered by the type of box. A class of service can be
common to several boxes.
Common fax (Alcatel 4635H):
Document which has been faxed to a fax response voice mailbox and which can be consulted
and printed by callers.
CS:
See Class of service.
D
Data processing:
Set of operations required to produce the output files.
Default value:
Value assigned by the program or the server when no other value has been specified by the
subscriber or the system administrator.
Dial by name on network:
OctelNet function used to send messages to remote server subscribers via dial by name. The
messages are sent to a voice mailbox forwarded on the local node from which the server will
be automatically routed to the remote node (see also Dial-by-name).
9-2
Glossary
Dial by name:
Function allowing a subscriber to address a message to another subscriber by dialling the
destination voice mailbox rather than the number. The administrator can de-activate dialling
by class of service name if he feels that this form of addressing is inadequate.
Dial by NameNet name:
Network message addressing method by spelling the remote subscriber name.
Direct access:
FaxCall application caller access method, without passing via the ECP menu message guides.
DTMF:
Tones produced by the telephone keypad keys. Each key sends single tones. The DTMF mode
is used to send digital signals (from a keypad set) by transmitting specific frequency pairs.
E
ECP (Enhanced Call Processing) voice mailbox:
See chapter 4, voice mailboxes types 31, 32 and 33 .

ECP (Enhanced Call Processing):
See chapter 4, voice mailboxes types 31, 32 and 33 .
F
Fax machine:
Equipment facilitating the transmission of facsimile images via a carrier network. The image
is digitised by the sender set, re-constituted by the receiver set and copied to paper.
Fax on request (Alcatel 4635H):
Possibility of selecting a fax from a fax menu and to request its printout on a designated fax
machine.
FaxAgent (Alcatel 4635H):
Octel storage and transmission product for faxes allowing subscribers to receive fax messages
in their voice mailbox and to print them as required on a designated fax machine. Fax agent
also allows subscribers to send the fax to a voice mailbox of another subscriber.
9-3
Chapter
Glossary
FaxBroadcast (Alcatel 4635H):

A type 45 fax broadcast voice mailbox can be part of a personal or general distribution list
and can be configured to print automatically on a fax number each time that a message is
received.
FaxCall:
Combination of hardware and software allowing the server and data module to be integrated
in the fax of a caller. The documents faxed are sent to the data module via a fax machine.
Copies can be faxed to the caller when requested by the latter.
FaxResponse (Alcatel 4635H):
Type 47 common voice mailbox for fax. This function provides fax on demand in an application
on the server. Using a combination of ECP voice mailboxes, fax ICMB voice mailboxes and
fax delivery voice mailboxes, callers and subscribers can select their faxes from a menu and
print out the faxes selected on the fax machine of their choice.
FaxStation (Alcatel 4635H):
When operating as a fax station, a type 45 voice mailbox collects the faxes sent to the server
by the PBX from fax machines that are busy or out of service. The fax machines must be
compatible with the same PBX as the server
G
General distribution lists:
These lists are created by the administrator in order to convey the same message to several
pre-set voice mailboxes. The number of the distribution list then becomes the message
destination. Each general distribution list is a type 6 voice mailbox, established in menu 8.
General distribution:
Message recorded by the system administrator. A general distribution message is extended
by all subscribers as soon as they access their voice mailbox. This message cannot exceed
one minute or be interrupted by the subscriber.
Generic character:
Symbol (%) used in certain FaxCall application fields to represent a range of numbers to
select. For example, to select digit 10, then all numbers from 100 to 199, finally all the
numbers from 1000 to 19999, etc. just enter 1%. You will obtain the list of all the numbers
starting with 1.
Greeting message:
Message recorded allowing the caller to identify to where his call has been routed. The
greeting message is the first message heard by callers if the number dialled is busy or does
not answer. Greeting messages can be recorded by the subscriber or else generated by system.
9-4
Glossary
Group:
Community of interests established for a set of subscribers (example: the subscribers in the
same department of a company). The reason for a group is to simplify interaction between
the subscribers who are members of the group. Each group can have its own announcement
voice mailbox, automated attendant, express addresses, etc.
H
Help message:
Phrases heard by subscribers or callers explaining where they are in the server and what
options are available to them.
Hunting group:
Group of lines or network lines having the same addressing initial digit. Starting with the first
line of the group, the PBX will examine the station or network lines in this group and route the
call to the first free line in the group.
I
ICMB (Information Centre MailBoxes) voice mailbox:
Voice mailbox for storing information, announcements or faxes made available to subscribers
and other external correspondents (see chapter 4, voice mailboxes types 1, 2 and 3).
ICMB voice mailbox for playback and response:
See type 2 voice mailbox.

ICMB voice mailbox with greeting message cycle:
Type 3 voice mailbox which can have up to 6 cyclical greeting messages.
Information Centre MailBoxes (ICMB):
See ICMB voice mailbox.
M
Message waiting notification:
Function allowing the server to call subscribers to inform them that there are new messages
waiting in their voice mailbox. Subscribers receive these calls on the number indicated and
according to the time defined. The notification of calls activation/de-activation operation is
a voice interface option.
9-5
Chapter
Glossary
Message-guide:
(1) Voice messages intended to guide subscribers regarding the various options. There are
three levels of message guides in voice messaging system mode (standard, detailed and
abbreviated), that subscribers can select. (2) Expression or phrase appearing on the
management terminal screen proposing choices for the administrator or supplying information
regarding the state of the server.
Multiple greeting messages:
Voice interface option allowing subscribers to record separate greeting messages according
to the circumstances: when busy or on no answer.
N
Nested lists:
Lists contained in another list.
Network fax (Alcatel 4635H):
Function used to send fax messages with a voice introduction over an OctelNet network.
Network:
There are two types of inter-site exchange protocols. AMIS, a simplified analog protocol
offering heterogeneous messaging system inter-connection, and OCTELNET, an analog/digital
protocol with more features, but which can only be used between OCTEL messaging systems,
including Alcatel 4635.
Night service mode:
Telephone system operation including instructions for forwarding calls reaching the main
number when no attendant is available.
Non subscriber:
Persons to whom no voice mailbox has been assigned on the server. Non subscribers may
be located on site or off site and do not require a telephone set on the premises.
Notification of non receipt:
Delivery option instructing the server to send notification to the sender voice mailbox if the
message sent to another subscriber has not been received within a predefined period. The
interval for notification of non reception is established for the entire system by the administrator.
Notification:
A subscriber can be informed of messages waiting in his voice mailbox. This notification can
be via an LED on the users own set or by an internal or external telephone call. The subscriber
can then validate this notification by call or not.
9-6
Glossary
O
Octel Centralised Server Administration (CSA):
See CSA.
OctelForm:
Optional application. An OctelForm form comprises a series of questions recorded by the
questionnaire manager. They are distributed to a caller in a given order. The answers to the
OctelForm questions can be obtained verbally via a type 10 voice mailbox or by pressing
the keys on a DTMF keypad telephone set via a type 12 voice mailbox. A type 11 voice
mailbox, called a transcriptor, collects the replies and processes them.
OctelNet:
See network.
Open system mode:
Operating mode allowing non subscribers to leave messages directly in voice mailbox of the
subscriber without calling the subscriber. The non subscriber dials the server access number,
then the number of the subscriber set. The open system mode is a subset of the answerphone
mode.
Ordinary fax (4635H):
Used to send a fax to a subscriber voice mailbox.
P
PBX:
Telephone switching equipment located in the offices of a company and designed to process
incoming, outgoing and internal calls.
Personal distribution list:
Distribution list created in the voice mailbox of a subscriber for his own personal use. This
type of list is used to send the same message to multiple destinations and is only recorded
once. Depending on the class of service, each subscriber can have up to 15 lists, each list
containing a maximum of 25 subscribers. These lists are numbered from 11 to 25.
Port group:
Functional block of access gates. Assigning gate groups is used for selective forwarding to
an attendant when a subscriber or external caller needs help. The gate groups are included
in statistics reports.
9-7
Chapter
Glossary
Ports:
A port is an access channel to the messaging system. By configuration, the ports can be multifunction or restricted to certain functions. For example, certain ports can be reserved for
incoming calls.
R
Real-time:
Data processing mode that processes the data as soon as they are received by computer, rather
than storing them for later processing.
Residential subscriber:
Subscriber with restricted functions (usually, the subscribers family) able - with certain
restrictions - to send messages to the host subscriber or receive them on his behalf, using a
special sector of the subscriber voice mailbox. Residential subscribers cannot access other
server functions. The host subscriber listens to the residential voice mailbox messages before
any other messages.
Rotary dial telephone:
Telephone set using numbering by rotary style which does not produce DTMF tones. Rotary dialling
produces pulses corresponding to the number dialled.
Routing:
Sending a copy of a voice message or fax message to another subscriber.
S
Secondary fax machine:
Substitute fax machine in the case where the subscriber does not want to use the main destination
fax machine. For example, if a subscriber is away on a business trip, he can define the fax
number of his hotel as the fax substitute secondary destination. The choice of secondary fax is
made via the voice mailbox print sub menu.
Selective transmission:
Available with Octel Index I and II. This function allows administrator to define three transmission
levels for a subscriber, application or group. Defined in the class of service, the three levels are:
no transmission authorised (reception voice mailboxes only), transmission authorised in the group
only and transmission authorised to the entire system.
Simplified access in answerphone mode:
Function allowing subscribers to call their voice mailbox in answerphone mode by pressing the
simplified access key during greeting message playback, then dialling the password after the
message guide.
9-8
Glossary
SMT (System Manager Terminal):
See System Manager Terminal.

Sub-group:
Sub-groups are group subsets. Each group can be divided into 10 sub groups, possessing common
interests, for example the same announcement voice mailbox, the same attendant, the same
attendant times and the same night service destination.
Subscriber:
User who is assigned a voice mailbox number on the server. The subscribers can be on site or
off site and are not obliged to have a telephone set. All subscribers can access all server functions
authorised by their class of service.
System Manager Terminal (SMT):
Video terminal connected to the server allowing the administrator to configure and modify the
operating parameters and to monitor server operation.
T
Transfer under supervision:
The server monitors the call to determine whether the called set is free, busy or not answering.
In the last two cases, it will resume control and propose the appropriate options to the caller.
Transfer without supervision (blind transfer):
The server does not monitor the transfer of the call from the caller. If the called set is busy or does
not answer, the caller will just hear the busy tone or the no answer tone or voice mailbox greeting
menu.
Type of message:
There are three types of message: new, archived and delayed delivery.
Type of voice mailbox:
Voice mailbox type established by the administrator in menu 8. The type of voice mailbox
determines the mailbox function.
U
UCS:
PBX device for passing calls to a hunting group in a cyclical manner, so that each line receives
approximately the same number of calls.
9-9
Chapter
Glossary
V
VAT (Value Added Text):
Information added at the top of the fax page, including the fax number, date, time and page
number.
Verification of messages not listened to:
Subscribers hear a message guide which prompts them to listen to new messages that they have
not yet listened to, when they access their voice mailbox.
Voice mail mode:
General messaging system functions allowing all subscribers to exchange messages or information
with other subscribers without being in direct telephone contact. During the same server call,
subscribers can send messages, listen to messages sent by other subscribers or left by external
correspondents, answer messages and send copies of messages to other subscribers.
Voice mailbox:
Place for voice mail and fax message reception and storage on the server. A voice mailbox
allows subscribers to receive and exchange messages without being in direct telephone contact.
Special type voice mailboxes support special functions (see chapter 4).
Voice processing:
Technology used for recording and storing audio messages for subsequent retrieval. Voice
processing uses a telephone network established as communication means to exchange
information between system users. In voice processing, the telephone is the entry point to the server.
9-10
Printed in France - MODUS MEDIA INTERNATIONAL - All rights reserved

Alcatel Business Systems reserves the right to modify its products.
Its products are strictly non contractual character.
3BA 19873 AANA - Ed 3p
Alcatel Business Systems, 32 Avenue Klber - 92707 COLOMBES CEDEX - FRANCE - Phone 33(1) 55 66 70 00
Registered offices : 12, rue de la Baume - 75008 Paris France
Joint stock company with a share capital of 734 376 000 F - R.C.S. Paris B 602 033 185

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Alcatel 4400

Alcatel 4635H/J (R.2) Voice mail system

Alcatel 4635H/J (R.2)

Main functions .........................................................................................

Basic functions............................................................................................. 1-1

Optional administrators .............................................................................. 1-2

Hardware architecture .........................................................................

Alcatel 4635H (R.2) version......................................................................... 1-3

Alcatel 4635J version .................................................................................. 1-5

Software architecture ...........................................................................

Alcatel 4635H (R.2) version......................................................................... 1-6

Alcatel 4635J version .................................................................................. 1-7

Access to the main menu ...................................................................

Checking the installed configuration .............................................

Checking access port allocation.............................................................. 2-3

Checking disk capacity ............................................................................. 2-4

Checking the installation ........................................................................... 2-5

Checking the software version ........................................................................... 2-6

Checking the available options ......................................................................... 2-7

3BA 19873 AANA - Ed 3p - July 99 - Alcatel 4400

Alcatel 4635H/J (R.2) (Voice mail system)

Checking the authorised number of voice mailboxes ........................................... 2-8

Checking the installed languages ...................................................................... 2-8

Modifying the date and time .............................................................

Operator schedules ..............................................................................

Notification parameters .......................................................................

Description of the different types of voice mailbox ..................

Standard configuration subscriber mailboxes ......................................... 4-2

Standard configuration collective mailboxes.......................................... 4-2

Optional mailboxes..................................................................................... 4-2

Standard management (user profiles) ...........................................

Profile overview ........................................................................................... 4-4

Profile management................................................................................... 4-4

Customised management ..................................................................

Management of classes of services.......................................................... 4-6

Generalities ..................................................................................................... 4-6

Verification or modification of a class of service .................................................. 4-7

Class of service default values ......................................................................... 4-13

Alcatel 4400 - 3BA 19873 AANA - Ed 3p - July 99

Alcatel 4635H/J (R.2) (Voice mail system)

Voice mailbox management .................................................................. 4-15

Creating a voice mailbox................................................................................ 4-15

Modifying a voice mailbox .............................................................................. 4-18

Deleting a voice mailbox ................................................................................ 4-19

Voice mailboxes of the managers.................................................................... 4-20

Configuring a general distribution list .............................................

Type 6 voice mailbox.................................................................................. 5-3

List creation or modification ...................................................................... 5-4

Customizing a distribution list ..................................................................... 5-7

Authorising subscriber access ..........................................................

Menu for report establishment ..........................................................

Report selection .......................................................................................... 6-3

Old messages per voice mailbox ....................................................................... 6-4

Use by an individual subscriber .......................................................................... 6-8

Simplified statistics per subscriber ..................................................................... 6-10

Traffic per access port group ........................................................................... 6-10

Non initialised mailboxes ................................................................................. 6-12

3BA 19873 AANA - Ed 3p - July 99 - Alcatel 4400

Alcatel 4635H/J (R.2) (Voice mail system)