Risk Management in Selected Quick Service Restaurants in Cavite

LYCEUM OF THE PHILIPPINES UNIVERSITY CAVITE
RISK MANAGEMENT IN SELECTED

QUICK SERVICE RESTAURANTS
IN CAVITE
A Thesis
Submitted to the Faculty of the
College of International Tourism and Hospitality Management
Lyceum of the Philippines University Cavite
In Partial Fulfillment
of the Requirements of the Degree
Bachelor of Science in International Hospitality Management
with Specialization In Hotel and Restaurant Administration
and Bachelor of Science in Tourism and Travel Management
MA. VICTORIA FRANCHESKA P. BALUYUT

CELESTE ANN A. MAEDA
NIKKA F. PARCERO
October 2013
COLLEGE OF INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT

i

APPROVAL SHEET
This thesis entitled RISK MANAGEMENT IN SELECTED QUICK SERVICE

RESTAURANTS IN CAVITE prepared and submitted by MA. VICTORIA
FRANCHESKA BALUYUT, CELESTE ANN A. MAEDA and NIKKA PARCERO
has been reviewed and recommended as partial fulfilment of the requirements for the
degree Bachelor of Science in International Hospitality Management with Specialization
in Hotel and Restaurant Administration and Bachelor of Science in Travel and Tourism
Management.
REGIL VERGARA
Research Adviser
Accepted and approved by the panel of examiners following a successful Oral Defense
on October 7, 2013 with a grade of __________.
JOSIELYN TOLEDO, MBA

Panelist
HAZEL RAMOS, MS
Panelist
MS. JOCELYN CAMALIG, MSFA

Associate Dean
Accepted and approved in partial fulfilment of the requirements for the degree of
Bachelor of Science in Hospitality Management Specialized in Hotel and Restaurant
Administration and Bachelor of Science in Travel and Tourism Management.
RAMON C. MANIAGO, PhD

Executive Dean
Date: __________

ii

Certificate of Originality
I/We hereby declare that the research paper entitled:

RISK MANAGEMENT IN SELECTED
QUICK SERVICE RESTAURANTS
IN CAVITE
is my/our own work and that, to the best of my/our knowledge and belief, it
contains no material previously published or written by another person nor material to
which to a substantial extent has been accepted for award of any other degree or diploma
of a university or other institute of higher learning, except where due acknowledgement is
made in the text.
I/We also declare that the intellectual content of this thesis is the product of
my/our work, even though I/we may have received assistance from others on style,
presentation and language expression.
MA. VICTORIA FRANCHESKA P. BALUYUT
Proponents Signature
NIKKA PARCERA
Date of Completion: ___________

(mm/dd/yyyy)
Attested by:
REGIL JOHN VERGARA

Research Advisers Signature
Date of Completion: ___________

(mm/dd/yyyy)

iii

ACKNOWLEDGEMENT
When we feel that God is doing the least,

He is usually doing the most and testing our faith in the meantime...
This research study would not have been possible without the guidance and help
of several individuals who in one way or another contributed and extended their valuable
assistance in the preparation and completion of this study.
The researchers would like to extend their sincerest gratitude and appreciation to
the following people who helped and supported them to make this study possible.
Their beloved parents who supported them financially and morally to
accomplished this study;
Their thesis Professor Ms. Christine Reyes and Thesis Adviser Regil Vergara and
CITHM Panelists, Ms. Josielyn Toledo and Ms. Hazel Ramos for guiding them through
the research process and for giving them time despite their busy schedule.
Their thesis statistician, Ms Lynette Perido, and their thesis editor Ms. Marina
Caudilla in analyzing, interpreting and critiquing this manuscript.
MA. VICTORIA FRANCHESKA BALUYUT

NIKKA PARCERO
iv

Bachelor of International Hospitality Management and
Bachelor of Travel and Tourism Management
Abstract
RISK MANAGEMENT IN SELECTED QUICK

SERVICE RESTAURANTS IN CAVITE
Ma. Victoria Francheska Baluyut1, Celeste Ann A. Maeda2,
Nikka Parcero 3, and Mr. Regil Vergara4
Proponents1,2,3 and Research Adviser4
The purpose of this research is to determine the impact of Risk Management in

selected quick service restaurants specifically Jollibee and McDonalds. The purpose is to
also know the Risk Management practices or policies implemented by the selected Quick
Service Restaurants and to identify their effects to the organizations. The study is
beneficial to all individuals and organizations for them to be more aware in managing the
business especially in the hospitality industry. This research provides background to
which risk management techniques are applied within the ambit of this enterprise. Data
was gathered by means of conducting surveys from the two companies.
Keywords: Risk Management, Quick Service Restaurant, Impact of Risk Management,

Risk Management Policies

v
TABLE OF CONTENTS
Page
APPROVAL SHEET..... ii
ACKNOWLEDGEMENT..... iii
ABSTRACT... iv
TABLE OF CONTENTS... v
LIST OF TABLES......... vii
LIST OF FIGURES... viii
LIST OF APPENDICES.... ix
INTRODUCTION 1
Background of the study... 1
Statement of the Problem.. 2
Conceptual Framework.. 4
Significance of the Study............................................................................. 6
Scope and Limitation. 7
Definition of Terms7
LITERATURE REVIEW.. 9
Introduction............................ 9
Balancing Risk and Reward... 10
The concept of Risk... 11
Types of Risk......................... 10
Risk Management.. 14
The Purpose or Risk Management..................................... 15
The Risk Management Process ............................................. 17
The Importance of Risk Management............................... 21
Risk Management Limitations........................................... 22
Risk Management Framework........................................... 23
Risk Management Practices............................................... 23
Synthesis............................................................................ 26
METHODOLOGY... 27
Methodology.. 27
Locale of the Study.. 27
Sources of Data.. 28
Sampling Techniques.. 28
Data gathering procedures... 28
Research Instrument.. 29
Data Analysis. 29
vi

Statistical treatment of Data 29
RESULTS AND DISCUSSION 31
Demographic Profile of Employees Based on Age.. 31
Demographic Profile of Employees Based on Gender.. 32
Demographic Profile of Employees Based on Position.... 34
Demographic Profile of Employees Based on Length of Service.... 34
Risk Management Practices in Terms of Employee Health and Hygiene. 36
Risk Management Practices in Terms of Employee Health and Hygiene. 38
Risk Management Practices in Terms of Agricultural Water.................... 39
Risk Management Practices in Terms of Pest Control Program................40
Risk Management Practices in Terms of Transportation........................... 41
Risk Management Practices in Terms of Cooling Facility Sanitation........... 42
Risk Management Practices in Terms of Field Sanitation......................... 43
Impacts of Risk Management.................................................................... 44
SUMMARY, CONCLUSION, AND RECOMMENDATIONS... 45
Summary 45
Conclusions... 46
Recommendations. 48
REFERENCES...... 50
APPENDICES... 52

vii
LIST OF TABLES
Table
Page
Demographic Profile of the Employee based on Age........... 31
Demographic Profile of the Employee based on Gender............. 32
Demographic Profile of the Employee based on Position..............34
Demographic Profile of the Employee based on Length of Service............. 34
Risk Management Practices in Terms of Employee Health

and Hygiene Management Program............36
Risk Management Practices in Terms of Employee Health

and Hygiene Employee Training Program............. 38
Risk Management in Terms of Agricultural Water Water

Quality Management.. ........... 39
Risk Management in Terms of Pest Control Program............... 40
Risk Management in Terms of Transportation Transportation

Food Safety Controls............. 41
10
Risk Management in Terms of Cooling Facility Sanitation.............. 42
11
Risk Management in Terms of Field Sanitation............ 43
12
Impacts of Risk Management............ 44

viii
LIST OF FIGURES
Figure
Page
Conceptual Framework of the study.................................................. 4
Overview of the Risk Management Practices.................................... 17
Treating Risks.................................................................................... 20

ix
LIST OF APPENDICES
Appendix
Page
Permit to Conduct Interviews............ 52
Informed Consent for research Participants............... 54
Survey Questionnaires............... 56
Assignment of English Critic............. 58
Assignment of Statistician............. 60
Certificate of English Editing............ 62
Certificate of Statistical Analysis...............64
Timetable Research................ 66
Budgetary Estimate............ 68
10
Curriculum Vitae............... 70

x

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LYCEUM OF THE PHILIPPINES UNIVERSITY CAVITE