Owners Manual

INSTALLATION GUIDE
OPERATION
MAINTENANCE
REPLACEMENT PARTS
WARRANTY

GAS-FIRED INFRA-RED
HEATER
MODELS:
SHR35, 50, 75 & 100X/N/L-1

Caution: Read all instructions before use.

Retain them for future reference. All appliances should be installed by a professional
gas heating equipment service person.

WARNING
Improper installation, adjustment, alteration, service or maintenance can cause
property damage, injury or death. Read
the instructions thoroughly before installing or servicing this equipment.

FOR YOUR SAFETY

DO NOT store or use gasoline or other flammable vapors and liquids in the vicinity of
this or any other heating equipment.

WHAT TO DO IF YOU SMELL GAS:

DO NOT try to light any gas appliance.
DO NOT touch any electrical switch: DO
NOT use any phone in your building.
Immediately call your gas supplier from a
neighbors phone. Follow the gas suppliers
instructions.
If you cannot reach your gas supplier, call
the fire department.

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TABLE OF CONTENTS
Warnings
Ratings
Unpacking
Heater Installation
Choosing Heater Location
Minimum Clearance/Mounting Heights
Angle Mounting
Heater Installation (Cont)
Aircraft Hangers
Commercial Garages
Other Specification
Ventilation Requirements
Heater Assembly Illustration/Chart
General Mounting Instructions
Piping

Testing for Leaks

8
Manifold Pressure Checking
8
Wiring Diagram
9
Lighting
9
Maintenance
9
Service Persons Trouble Shooting Guide 10
Replacement Parts
Diagram
11
List
12 & 13
Orifice Chart
14
Procedure for Service warranty Claim
15
Customers record
15
Warranty
Back Cover

1
2
2
3
3
3
3
4
4
4
4
4
5
6
7

WARNING
DO NOT Install or service this heater yourself.
Call a qualified professional gas appliance service technician.

DO NOT place flammable material on or

near the heater.

When used with a thermostat, heater may

start at any time.

Use only in well ventilated areas. DO NOT

install in an area where the heater could be
isolated.

DO NOT obstruct the flow of combustion

and ventilation air.

The installation must conform with local

codes or, in the absence of local codes, with
the National Fuel Gas Code, ANSI Z221.1*
in U.S.A. or in Canada CSA B149.1-00

DO NOT hang the heater with chains in

applications where repetitive swinging
motion of the heater may fatique the gas
connections to the heater or damage the
heater. Failure to do so could cause
property damage, bodily injury or death.
Rigid mounting should be used in such an
application.

DO NOT use this heater if any part has

been under water. Immediately call a
professional gas appliance service technician to inspect the heater and to replace any
part which has been under water.

Any changes to this heater or its controls

can be dangerous. Any additions, changes
or conversions required in order for this
heater to satisfactory meet the application
needs must be made by a professional gas
appliance service technician using factory
specified and approved parts.

Any safety screen, guard or part removed

for installation or service must be replaced
prior to operating the heater to avoid
property damage, bodily injury or death.

*ANSI Z223.1 (latest edition) is available from American Gas

Association, 8501 East Pleasant Valley Rd., Cleveland OH
44131 (216-524-4990), and all NFPA codes are available
from National Fire Prevention Association, Batterymarch Park
Quincy, MA 02269 (617-770-3000) or check your local library.

DO NOT hang heater on gas lines, water

lines conduit, etc. Hang only on structural
member (s) which can sufficiently support
the heater without impairing or endangering
other functions of the structural member(s).

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RATINGS
Model Type
Designation

SHR

Model Number
Designation

Rate
Designation

35,000 BTUH
50,000 BTUH
75,000 BTUH
100,000 BTUH

-1
-X

Gas
Designation
N Natural
L Liquid
Petroleum/
Propane

CHECKING FOR DAMAGE OR SHORTAGES

1.

Unpack the heater from its carton and

examine the contents for damage or missing
parts.

2.

If any parts are damaged at the time of

delivery, notification should be made on the
Bill of Lading from the transportation
company.

3.

A concealed damage claim must be filed

within fifteen (15) days with the carrier.

4.

Claims for shortage must be filed with the

distributor within five (5) days.

HEATER INSTALLATION
ANSI Z223.1 is available from International Standard Association 8501 East Pleasant Valley
Road, Cleveland OH 44131, and all NFPA codes
are available from National Fire Prevention Association, Batterymarch Park, Quincy, MA 02269.

Installation of Sterlings Gas-Fired Infra-Red heaters should conform to all Sterling heating Installation Design Procedures including ventilation.
Also all local and national Code requirements, or
in the absence of local codes, the National Electrical Code (NFPA No. 70) and the National Fuel
Gas Code (ANSI Z223.1latest edition) shall be
followed.

CHOOSING HEATER LOCATION

WARNING
Be aware of good safety practices by wearing
personal protective equipment such as gloves
and safety glasses to avoid being injured by sharp
metal edges in or around the heater and while
cutting or drilling holes. Failure to follow these
warnings could cause bodily injury or death.

This model heater must be mounted with minimum

clearances between the heater and surrounding
combustible surfaces as shown in Table below.
It should also be located with respect to building
construction and equipment in a manner which
provides sufficient clearance and accessibility for
servicing and cleaning of the burner and controls.

MOUNTING CLEARANCES/ MINIMUMCLEARANCE TO

COMBUSTIBLES MATERIAL
HEATER
MODEL NO

MOUNTING
ANGLE

SIDE

REAR

TOP

BELOW
STANDARD SHADES

SHR35

HORIZ. TO 30

30

30

30

60

SHR50

HORIZ. TO 30

36

36

32

78

SHR75

HORIZ. TO 30

42

42

140

SHR100

HORIZ. TO 30

42

36

42

140

vinyl faced insulation), it is the installers responsibility to insure that the surface temperature
does not exceed the allowable temperature of
that material In these installations, minimum
clearances noted in the above table are to be increased by the necessary amount.

IMPORTANT: In certain installations, the above

dimensions may not be adequate to keep temperatures below 160F. In these installations, it is
the installers responsibility to insure that single or
multi-heater placement be such that continuous
operation of the heater or heaters will not cause
combustible materials or materials in storage to
attain a temperature in excess of 160F.

Under no circumstances should this heater be

installed in a combustible atmosphere or in a location where the heater controls can be subject to
ambient temperatures in excess of 150F.

NOTE: Where heaters are installed in proximity

to temperature-sensitive materials (for example,

ANGLE MOUNTING
This heater is suitable for mounting angles with the short
axis rotated in either direction as shown in Figure 3.
Improper angle mounting can result in damage to the
heater or unsafe operation.
IMPORTANT: For either horizontal or angle mounting,
the long axis of the heater must be level. Use only noncombustible mounting hardware. In general, mounting
angles above 30 are only used for special application of
spot and area heating.
3

FIGURE

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HEATER INSTALLATION (CONT)

INSTALLATION IN AIRCRAFT HANGERS
other sections of the aircraft hangars, such
as offices and shops.

This heater is suitable for use in aircraft hangars

when installed in accordance with the following
standard: NFPA No. 409 (latest edition).
1.

A clearance of 10 feet must be maintained

from the bottom of the heater to the highest
surface of the largest aircraft to be housed
in the hangar.

2.

A minimum clearance of 8 feet must be

maintained from the bottom of the heater in

3. The heater must be located so that it will be

protected from damage by aircraft and other
objects, such as cranes and movable
scaf folding.
4.

The heater must be installed where it will be

accessible for servicing and adjustment.

INSTALLATION COMMERCIAL GARAGES

American National Standard Institute (ANSI)
Z223.1 (latest edition) states overhead heaters
shall be installed at least (8) feet above the floor.
In addition, they shall be located high enough to
maintain the minimum distance to combustibles,
as shown on the heater rating plate, between the
heater and any vehicles parked below the heater.

This heater is suitable for use in commercial

garages when installed in accordance with ANSI/
NFPA No. 88B 1985 (latest edition), which states
clearances to combustible construction or
material in storage, from heater and vent, must
conform to standard NFPA No. 54 (ANSI Z223.1
latest edition), in U.S.A. and in Canada the CSA
B149.1-00.

INSTALLATION OTHER THAN SPACE HEATING

must be made by a Sterling distributor, or other
qualified agency, using factory specified and approved parts.

Use for processing applications voids the

warranty and C.S.A. certification. Any additional
changes, or conversions required in order for the
heater to satisfactorily meet the heater needs

VENTILATION REQUIREMENTS
removing flue products shall be above the level of
the heaters.

Natural or mechanical means shall be provided to

exhaust at least 4 CFM per 1,000 BTU per hour
input on installed heaters on Natural gas, 4.5
CFM per 1,000 BTU per hour input on installed
heaters on LP gas. Exhaust openings for

When buildings are so tight that normal

infiltration does not provide the necessary air for
combustion, outside air must be introduced.

HEATER ASSEMBLY ILLUSTRATION

FIGURE 2
WARNING
Be aware of good safety practices by wearing
personal protective equipment such as gloves
and safety glasses to avoid being injured by

sharp metal edges in or around heater while

cutting or drilling holes. Failure to follow these
warnings could cause bodily injury or death.

1. Mount Valve and Control Assembly (4) to Burner Assembly (1) using the three Washer Head Machine Screws (3).
2. Mount Electrode (6) to End Shade with hole (5) using Two Hex Head Bolts (7) and two Nuts (2).

ITEM

PART NAME

Burner Assembly Complete

Nut

Phillips Head Screw

Valve/Control Assembly

End Shade with hole for Electrode

Electrode

7&8

Hex Head Bolt

Side Shade

10

End Shade

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GENERAL MOUNTING INSTRUCTIONS

The following instructions are a guide to general
installation only. The procedure for installing the
infra-red system is based on structural members of
the building and how they can be used to support
the heating system. Before proceeding with the
installation of the system, we suggest that you
consult your Sterling Distributor for the proper procedure for your particular job.
Since most installations will differ in many details,
these instructions are general. Sound judgment
must be exercised and careful supervision is essential to assure the installation will be made in the
best manner possible for trouble-free operation
and at minimal cost.
All systems must be done in accordance with acceptable practices, local codes, and applicable
standards.

Improper angle mounting can result in overheating

of controls and combustible materials. The hangers support the infra-red heater and the reflectors.
Chain, with a working load of at least 200 lbs., is
recommended for hanging the heater by connecting the hangers to the beams or other support.
If rigid means such as rods are used in place of
chains, swing joints or other means of sufficient
length must be provided to compensate for expansion.
IMPORTANT: For either horizontal or angle
mounting, the long axis of the heater must be
level. Use only non-combustible mounting
hardware.
NOTE: It is the responsibility of the installer to insure that the chosen suspension system will support at least 200 lbs.

This heater is suitable for reflector mounting angles up to 30 degrees along the short axis.

HEATER SUSPENSION POINTS

SHR-N/L

SHR-XN/L

FIGURE 3

IMPORTANT - PIPING PRACTICES

5. Installation of a manual shut off valve is
required. Provide a 1/8 inch N.P.T. plugged
tap, accessible for test gauge connection,
immediately upstream of the gas supply
connection to the heater. It may be part of
the shut off valve as shown in Figure 4.
6. Piping joint compounds must be resistant to
the action of liquefied petroleum gases.
7. All piping must be installed according to lo
cal codes.
8. To insure proper performance and full input
capacity, the gas supply line leading to the
heater from the main supply should be of an
adequate size. Check your local plumbing
codes for the sizing for your installation.

1.

Installation of ground pipe joint union is

required at the gas inlet connection to the
control valve on the heater. All components
upstream of the control valve are field sup
plied by the installer. See Figure 5.
2. If permitted by code, an approved 19
flexible connection between the heater and
piping is recommended.
3. Installation of a 6 gas line trap Drip-Leg is
required at the inlet connection to the
heater. Failure to provide a drip leg could
result in condensation and foreign matter in
the valve which could cause damage.
4. On propane-fired heaters, a main line filter
is recommended.

FIGURE 4

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TESTING FOR LEAKS

3.

For Steps 4 and 5, apply a soap solution

to all connections and joints. If bubbles
appear, leaks have been detected and
should be corrected.

DO NOT use a match or open flame of any kind to

test for leaks. Never operate the heater with leaky
connections.

4.

The supply system should be checked

first with the heater gas valve turned
OFF.

Failure to follow these warnings could result in property damage, bodily injury or death.

5.

After the supply is checked, turn the

heater gas valve ON and check the
heater piping and controls while unit is in
operation.

6.

The opening between the pipe and the

wall, or floor, through which the gas
piping is inserted should be sealed by
caulking.

WARNING
All gas piping and connections must be tested for
leaks after the installation is completed.

1.

2.

Disconnect the heater and the manual shut off

valve from the gas supply piping system during
any pressure testing of that system at test pressure in excess of 1/2 psig.
Isolate the heater from the gas supply piping
system by closing the manual shut off valve during any pressures equal to or less than 1.2 psig.

MANIFOLD PRESSURE CHECKING

IMPORTANT

2.

Be sure to check the manifold pressure with a

water manometer to verify proper operation of the
heater.

IMPORTANT

LINE PRESSURE
(Inches Water Column)

A pressure regulator is an integral part of the

automatic valve on all models for both Natural
and LP Gas. This pressure regulator will compensate for minor fluctuations in input pressure,
but is NOT a suitable substitute for the line pressure regulator on a Natural or LP gas line.
1.

Natural
Propane/LP

Min.
6.0
11.0

Max.
14.0
14.0

CAUTION

The manifold pressure can be measured at the 1/8 inch pipe tap on the
control valve. Pressure measurements
should be taken with a water manome
ter. (Gauges which measure in
ounces per square inch or pounds per
square inch are not accurate enough to
properly measure or set the pres
sure).

Input rate should never exceed that shown on the

rating plate. Orifice changes must be made by a
professional gas heating equipment service person.

CAUTION
Natural Gas models are orificed for 1000 BTU/
CU FT gas. Propane/LP Gas models are orificed
for 25000 BTU/CU FT gas. When the actual
heating value differs, an orifice change may be
required.

MANIFOLD PRESSURE
(Inches Water Column)
Natural
Propane/LP

The line pressure can be measured at

the 1/8 inch pipe tap in the main gas
line. Pressure measurements should
be taken with a water manometer.

5.0
10.0

WIRING DIAGRAM
Wiring must be done in accordance with
local codes. A heater or group of heaters can be
controlled by a thermostat or manual switch.
Total load of all heaters must be considered in
determining the required contact rating of the
controlling thermostat or switch. (Normal Ratings 24VAC 60 Hz .9AMPS). For details on
specific heater wiring connections see wiring diagram below. The Hi-tension wire must be
connected to ignition control before unit will
operate properly.

WARNING:
CORRECT POLARITY OF FIELD WIRING
CONNECTIONS FOR THIS CONTROL SYSTEM
IS REQUIRED. REVERSE POLARITY CAN RESULT IN UNSAFE OPERATION OF THE
HEATER. THE HEATER MUST BE
ELECTRICALLY GROUNDED IN ACCORDANCE WITH THE NATIONAL ELECTRICAL
CODE, ANSI/NFPA NO. 70 (latest edition).
DO NOT EXPECT PROPER OPERATION OF
ANY OF THE ABOVE CONTROL SYSTEM IF
THE SUPPLY VOLTAGE AT THE HEATER EXCEEDS +10% OR 15%.

LIGHTING
the heater must be interrupted before the heater
can be restarted.

This heater is lit by providing the rated power to

the heater. The method of doing this, whether by
switch, thermostat or other means, depends upon
your particular installation.

NOTE: On initial operation, due to the length of

time to bleed air from the system, the heater may
lock out.

If the heater goes into lockout, the main power to

MAINTENANCE
Occasionally pilots or the main burner refuse to
function properly after a summer shutdown. The
main burner passageways can be cleaned out by
using a flexible brush comparable to the type
used to clean bottles. (In several instances, small
cocoons or spider webs have been found present
in these areas.)

The efficiency of the heater can be impaired if it

gets dirty. If the heaters are installed in areas
where considerable dust is present in the air,
periodic burner cleaning may be necessary. Dust
may be entrained in the primary air supply and
deposited on the back side of the ceramic. This
can be very easily removed by dusting the ceramic face and the air inlet with a blast of low
pressure air, a maximum of 60 psi.

Preventative maintenance is the best policy.

Heaters should be cleaned once a heating
Season.
9

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TROUBLE SHOOTING GUIDE

SERVICE HINTS AND MAINTENANCE

CAUSE AND CORRECTIONS

TURN THERMOSTAT TO CALL FOR HEAT

NO

YES
24 VOLTS AT CONTROL TRANSFORMER
YES

YES

NO

24 VOLT AT CONTROL

CHECK FOR LINE VOLTAGE POWER SUPPLY

REPLACE TRANSFORMER

CHECK 24V WIRING FROM TRANSFORMER

TO IGNITION CONTROL

NO

YES

REPLACE CONTROL

24 VOLTS OUT CONTROL

YES

NO

CHECK 24V WIRING FROM IGNITION CONTROL TO GAS VALVE

NO

PULL IGNITION LEAD AND CHECK SPARK AT

IGNITION STUD.
CAUTION: HIGH VOLTAGE
SPARK OKAY??

24 VOLTS AT GAS CONTROL

YES
SPARK ACROSS IGNITER
OR IGNITOR/SENSOR GAP

NO

YES
MAKE SURE THE MANUAL
LEVER ON THE VALVE IS
OPEN AND THAT THERE
IS GAS GOING TO THE
VALVE.
YES

NO

MAIN BURNER LIGHTS

YES
SPARKS STOPS
WHEN BURNER IS
LIT.

NO

YES
SYSTEM RUNS UNTIL
CALL FOR HEAT
YES

NO

NO

CALL FOR HEAT ENDS;

SYSTEM SHUTS OFF
YES
TROUBLE SHOOTING ENDS

CHECK IGNITION CABLE, GROUND WIRE, CERAMIC INSULATOR AND CAP, AND CORRECT. CHECK BOOT OF THE IGNITION CABLE FOR SIGNS OF MELTING OR BUCKLING. TAKE
PROTECTIVE ACTION TO SHIELD CABLE & BOOT FROM EXCESSIVE TEMPERATURES.
CHECK FOR 24 VAC ACROSS VALVE AND VALVE TERMINALS
ON CONTROL IF NO VOLTAGE, REPLACE CONTROL.
SPARK IGNITER MAY BE OUT OF POSITION. CHECK ELECTRICAL CONNECTIONS BETWEEN CONTROL & GAS VALVE IF
OKAY, REPLACE GAS VALVE OPERATOR.
NOTE: IF CONTROL GOES INTO LOCKOUT, RESET SYSTEM BY
INTERRUPTING POWER SOURCE.
CHECK CONTINUITY OR SENSOR CABLE AND GROUND WIRE.
CHECK THAT BURNER FLAME COVERS ALL ELECTRODES.
CHECK GROUND CONTINUITY. IF CHECKS ARE OKAY, REPLACE CONTROL MODULE.
NOTE: IF CONTROL GOES INTO LOCKOUT, RESET SYSTEM BY
INTERRUPTING POWER SOURCE.
CHECK CONTINUITY OR SENSOR CABLE AND GROUND WIRE.
NOTE: IF GROUND IS POOR OR ERRATIC, SHUTDOWN MAY
OCCUR OCCASIONALLY EVEN THOUGH OPERATIONS IS NORMAL AT THE TIME OF CHECKOUT.
IF CHECKS ARE OKAY, REPLACE CONTROL MODULE.
CHECK FOR PROPER TEMPERATURE CONTROLLER OPERATION. REMOVE VALVE LEAD AT CONTROL IF VALVE CLOSES,
RECHECK TEMPERATURE CONTROLLER AND WIRING; IF NOT,
REPLACE GAS VALVE OPERATOR.

REPEAT PROCEDURE UNTIL TROUBLE FREE OPERATIONS IS OBTAINED.

10

REPLACEMENT PARTS DIAGRAM

11

SHR Series Reference Page 12 & 13

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REPLACEMENT PARTS LIST

SHR Series ReferencePage 11

ITEM #

PART NAME

SHR35-1L

SHR35-1N

SHR50-1L

SHR50-1N

1*

BURNER ASSY

JX-E037-BO

JX-E037-BO

JX-E050-BO

JX-E050-BO

ORIFICE SUPPORT

JX-0210-XX

JX-0210-XX

JX-0210-XX

JX-0210-XX

NIPPLE

JO-0316-XX

JO-0316-XX

JO-0316-XX

JO-0316-XX

VALVE

JL-0703-XX

JL-0701-XX

JL-0703-XX

JL-0701-XX

CONTROL MOUNT BRACKET

JX-0206-XX

JX-0206-XX

JX-0206-XX

JX-0206-XX

IGNITION CONTROL

JX-0202-XX

JX-0202-XX

JX-0202-XX

JX-0202-XX

HI-VOLTAGE SPARK WIRE

JX-0228-XX

JX-0228-XX

JX-0228-XX

JX-0228-XX

ELECTRODEIGNITER/SENSOR

JX-0204-XX

JX-0204-XX

JX-0204-XX

JX-0204-XX

10

IGNITER END REFLECTOR

JX-0285-XX

JX-0285-XX

JX-0285-XX

JX-0285-XX

11*

SIDE REFLECTOR

JX-0287-XX

JX-0287-XX

JX-0288-XX

JX-0288-XX

12*

TILE RETAINER

JX-0243-XX

JX-0243-XX

JX-0243-XX

JX-0243-XX

13

CENTER TILE DIVIDER

14

CERAMIC TILE

JO-0370-XX

JO-0370-XX

JO-0370-XX

JO-0370-XX

15,16 &
17

GASKET SET

JX-0245-XX

JX-0245-XX

JX-0245-XX

JX-0245-XX

18

SCREEN BAFFLE

JX-0284-10

JX-0284-10

JX-0284-13

JX-0284-13

19

END REFLECTOR

JX-0286-XX

JX-0286-XX

JX-0286-XX

JX-0286-XX

20*

REFLECTOR SUPPORTS

21

MAIN BURNER ORIFICE

See chart on page 14 for orifice part number.

* See also Parts Unique to SHR-X Models below

PARTS UNIQUE TO SHR-X MODELS

ITEM #

PART NAME

SHR35-XL

SHR35-XN

SHR50-XL

SHR50-XN

1X

BURNER ASSY

JX-X037-BO

JX-X037-BO

JX-X050-BO

JX-X050-BO

11X

SIDE REFLECTOR

JX-0287-XE

JX-0287-XE

JX-0288-XE

JX-0288-XE

12X

TILE RETAINER - EACH END

JX-0243-XX

JX-0243-XX

JX-0243-XX

JX-0243-XX

12X

TILE RETAINER - SIDES

JX-0243-XB

JX-0243-XB

JX-0243-XC

JX-0243-XC

20X

REFLECTOR SUPPORTS

12

REPLACEMENT PARTS LIST

SHR Series Reference Page 11

ITEM #

PART NAME

SHR75-1L

SHR75-1N

SHR100-1L

SHR100-1N

1*

BURNER ASSY

JX-E075-BO

JX-E075-BO

JX-E100-BO

JX-E100-BO

ORIFICE SUPPORT

JX-0210-XX

JX-0210-XX

JX-0210-XX

NIPPLE

JO-0316-XX

JO-0316-XX

JO-0316-XX

JO-0316-XX

VALVE

JL-0703-XX

JL-0701-XX

JL-0703-XX

JL-0701-XX

CONTROL MOUNT BRACKET

JX-0206-XX

JX-0206-XX

JX-0206-XX

JX-0206-XX

IGNITION CONTROL

JX-0202-XX

JX-0202-XX

JX-0202-XX

JX-0202-XX

HI-VOLTAGE SPARK WIRE

JX-0228-XX

JX-0228-XX

JX-0228-XX

JX-0228-XX

ELECTRODEIGNITER/SENSOR

JX-0204-XX

JX-0204-XX

JX-0204-XX

JX-0204-XX

10

IGNITER END REFLECTOR

JX-0285-XX

JX-0285-XX

JX-0285-XX

JX-0285-XX

11*

SIDE REFLECTOR

JX-0289-XX

JX-0289-XX

JX-0290-XX

JX-0290-XX

12*

TILE RETAINER

JX-0243-XX

JX-0243-XX

JX-0243-XX

JX-0243-XX

13

CENTER TILE DIVIDER

51878-G1

51878-G1

14

CERAMIC TILE

JO-0370-XX

JO-0370-XX

JO-0370-XX

JO-0370-XX

15,16 &
17

GASKET SET

JX-0245-XX

JX-0245-XX

JX-0245-XX

JX-0245-XX

18

SCREEN BAFFLE

JX-0284-18

JX-0284-18

JX-0284-13

JX-0284-13

19

END REFLECTOR

JX-0286-XX

JX-0286-XX

JX-0286-XX

JX-0286-XX

20*

REFLECTOR SUPPORTS

JX-0287-SP

JX-0287-SP

JX-0287-SP

JX-0287-SP

21

MAIN BURNER ORIFICE

JX-0210-XX

See chart on page 14 for orifice part number.

* See also Parts Unique to SHR-X Models below

PARTS UNIQUE TO SHR-X MODELS

ITEM #

PART NAME

SHR75-XL

SHR75-XN

SHR100-XL

SHR100-XN

1X

BURNER ASSY

JX-X075-BO

JX-X075-BO

JX-X100-BO

JX-X100-BO

11X

SIDE REFLECTOR

JX-0289-XE

JX-0289-XE

JX-0290-XE

JX-0290-XE

12X

TILE RETAINER - EACH

END

JX-0243-XX

JX-0243-XX

JX-0243-XX

JX-0243-XX

12X

TILE RETAINER - SIDES

JX-0243-XC

JX-0243-XC

JX-0243-XC

JX-0243-XC

20X

REFLECTOR SUPPORTS

JX-0287-SX

JX-0287-SX

JX-0287-SX

JX-0287-SX

13

ZP-MECQ-BU-02A
SHR/SHR-X Manual
RD: MAY, 2004
RL:2A
BA

ORIFICE REPLACEMENT
MODEL NO

NATURAL (N)

PROPANE/LIQUID PETROLEUM
GAS (LPG)

SHR35-1/-X

JX-0738-DM

JX-0752-DM

SHR50-1/-X

JX-0730-DM

JX-0746-DM

SHR75-1/-X

JX-0728-DM

JX-0742-DM

SHR100-1/-X

JX-0720-DM

JX-0733-DM

PROCEDURE FOR SERVICE OR WARRANTY CLAIM

1.

Contact the distributor from whom you

purchased the product or a professional gas
heating equipment service person to determine the problem.

2.

The Distributor or professional gas heating

equipment service person may replace or
repair the defective part or require that the
part be removed and shipped to the
manufacturer for repair or replacement.

3.

4.

Note to distributors and professional gas

heating equipment service personnel: all
returned parts must be accompanied by a
completed Return Material Tag which is
provided to all distributors.

5.

All service and warranty claims must have

the product model and serial number on
the Returned Material Tag.

Under no circumstances should anyone except a professional gas heating equipment

service person attempt to remove, repair, or
replace

All service charges and shipping costs are

the responsibility of the owner.

CUSTOMERS RECORD
Keep for your records. Record the information concerning your New Perfection Gas-Fired Infra-Red
Heater. The Model Number and Serial Number will be found on the rating plate.
Date of Purchase_____________ Sterling Model No. _________________Serial No._______________
Distributors Name____________________________________________________________________
Address___________________________________________State____________Zip______________
Comments__________________________________________________________________________
__________________________________________________________________________________

14

SHR GAS-FIRED INFRA-RED HEATER LIMITED WARRANTY

WHAT IS COVERED
Sterling warrants that this product is free from
defects in material or workmanship under normal
use and service subject to the terms of this document.
ONE YEAR WARRANTY
Sterlings sole obligation under this warranty shall
be limited to furnishing replacement parts, for 12
months from date of initial installation of the
heater, but not to exceed 18 months from the
date of shipment, for any parts which the Sterlings examination shall disclose to its satisfaction
to be defective. Defective parts are to be returned to Sterling, transportation charges prepaid.
ADDITIONAL LIMITED WARRANTY
In addition to the above mentioned First-year
Warranty, Sterling warrants to the original purchaser of an A.G.A. Certified SHR Series InfraRed Heater that it will, at any time during the designated period following the expiration of the firstyear Warranty, repair or replace, at the discretion
of Sterling, Effect tile burner, or original or
equivalent design, exclusive of control, any Effect
tile burners which are proven to be inoperative
due to defects in material or factory workmanship. This designated period to the additional
warranty is nine (9) years. Sterlings sole obligation under this Additional Limited Warranty shall
be limited to furnishing Effect Tile Burners only.
WHAT IS NOT COVERED
Sterling will not be responsible for labor charges
for analysis or a defective condition in the heater
or for installation of replacement part. The Warranties provided herein will not apply if the input
of the heater exceeds the rated input, as indicated on the name plate, by more than 5%, or if
the heater in the judgement of Sterling has been
subjected to misuse, negligence, accident, contaminated and/or corrosive atmospheres, conditions which create a contaminated and/or corrosive atmosphere in the presence of high temperature or open flame, excessive thermal shock,
physical damage, impact, or abrasion, alternations by unauthorized service, operation contrary
Some states do not allow certain warranty exclusions or limitations on how long a warranty lasts
or the exclusions or limitations of incidental or
consequential damages. In such states, the
above limitations or exclusions may not apply to
you and are not intended to do so where prohibited by law. This warranty gives you specific

to Sterlings instructions or if the serial number

has been altered, defaced, or removed. Sterling
shall not be liable for any default or delay in performance by it of these warranties caused by any
contingency beyond its control, including war,
government restrictions or restraints, strikes, fire,
flood, or short or reduced supply of raw material,
or parts. Written permission is required for the
return of any parts of equipment and such return
must be made on the basis of transportation
charges prepaid. Shipments may be refused
unless prior permission is obtained, and returned
prepaid. This Warranty applies only within the 50
United States of America.
LIMITATIONS AND EXCLUSIONS
This document contains all warranties made by
Sterling and may not be varied, altered or extended by any person. There are no promises,
or agreements extending from Sterling other than
the statements contained herein. THIS WARRANTY IS IN LIEU OF ALL WARRANTIES EXPRESS OR IMPLIED, TO THE EXTENT AUTHORIZED BY THE LAWS OF THE STATE OF
SALE, INCLUDING SPECIFICALLY THE WARRANTIES OF MERCHANTIBILITY OR FITNESS
FOR A PARTICULAR PURPOSE.
It is understood and agreed that the Sterlings obligation hereunder is limited to repairing
or replacing parts determined to be defective as
stated above.
In no event shall Sterling be responsible for
any alleged personal injuries or other special incidental or consequential damages.
As to property damages, contract, tort or
other claim, Sterlings responsibility shall not exceed the purchase price paid for the product.

legal rights. You may also have other rights

which vary from state to state.
STERLING HVAC EQUIPMENT
260 NORTH ELM STREET ZP-MECQ-BU-02A
Manual
WESTFIELD, MA 01085 SHR/SHR-X
RD: MAY, 2004
RL:2A
BA