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709

A Comparative Look at
Virtual Classroom Software
from Citrix, Adobe, Webex,
and Elluminate
Karen Hyder, The eLearning Guild

November 10 - 13, 2009


San Jose, CA

Please login here


http://elearningguild.connectpro.acrobat.com/r93885419/
Click on the Login as Guest option
Type in your first and last name (nicknames are ok)
Click the Enter room button

What do you want to be able to do with your


virtual classroom/ synchronous tools?

Please Shout out your answers

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 1

November 10 - 13, 2009


San Jose, CA

Instructional methods

Share PPT, media files


Share Live Applications
Chat 1:1 or 1:many
Question and Answer
Polls/ Surveys
Verbal discussion
Connect to other learning interventions

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 2

November 10 - 13, 2009


San Jose, CA

Great blog by Ken Molay


Be sure to read his review, My Favorite Webinar
Technologies

http://wsuccess.typepad.com/webinarblog/2008/11/qmy-favorite-webinar-technologies.html

WebEx
WebEx

H
T
F
E
E
D
B
A
C
K
V

A
Q
Q
L
C
H
C
A
O
C
Y

P
U
M
J
H
E
N
O
E
U
S

O
E
X
E
A
P
I
I
F
R
U

L
S
O
T
T
I
N
B
O
C
O

L
T
J
A
V
R
T
R
L
O
N

S
I
R
T
L
E
E
E
L
L
O

N
O
E
I
B
V
R
A
O
L
R

H
N
H
L
N
O
A
T
W
A
H

I
I
E
I
A
E
C
H
U
B
C

P
N
A
C
L
C
T
E
P
O
N

T
G
R
A
P
I
I
R
W
R
Y

K
X
S
F
K
O
V
R
S
A
S

I
R
E
J
T
V
E
R
V
T
E

W
L
T
A
H
S
I
A
G
E
T

Locate the words below in the puzzle above. User the annotation tools as shown

Breathe
Chat
Coach

Interactive
Plan B
Polls

Collaborate

Questioning

Facilitate
Feedback
Follow up

Rehearse
Synchronous
Voice over IP

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Puzzle made at www.puzzle-maker.com

Synchronous online training


Use the rectangle
tool to identify
words in the puzzle.

Page 3

November 10 - 13, 2009


San Jose, CA
Adobe Acrobat

WebEx (TC)

Elluminate

GoToWebinar

MS Live
Meeting

Notes

Load and show


files

PPT, + Media

PPT + more

PPT + Media

Nothing is
uploaded

PPT +

Some file types must be


converted first using a tool like
Microsoft Office Live Meeting
2007 Document Writer or Flash
Player

File transfer

Yes

Yes

Yes

Yes

Handout

Participants can download files


like with ftp. Requires instruction

Audio

Voip or selected
vendor
Conference call
(More options
now)

Voip or
Conference
call
(participants'
choice)

Voip or
Conference
call
(participants'
choice)

Voip or not free


call (participants'
choice) Can
upgrade to tollfree $$$

Voip or
Conference call
(participants'
choice)

Good, wired broadband and good


headset needed. Allow time for
testing.

Application share

Yes

Yes

Yes

All sharing

Yes

Can turn over controls to


participants

Polling

Yes

Yes

Embedded in
PPT

Yes

Yes

All polls should be created in


advance

Drawing tools

Yes, but

Yes
(privilege)

Yes

Yes (privilege)

Sometimes better used by


presenter only

Q & A (controlled)

Yes

Yes

yes

Yes

Yes

Good way to filter incoming


questions

Chat

Yes

Yes
(privilege)

Yes

Only to
Presenters

1:1

Chat is key to having participants


communicate open-ended
responses

Breakout rooms

Yes

Yes

Yes

GTM

Yes

Mind the audio options in


Breakouts

Participants need
to install
something?

Flash Player

Yes

Yes

Yes

Yes

not a big deal if IT knows/


approves and there is no firewall
blocking access

Price point

$$$

$$$

Depends on "flavor," user #s and


audio choice

WebEx
WebEx

Development levels
Who can define Levels D1? D2? D3? D4?

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 4

November 10 - 13, 2009


San Jose, CA
WebEx
WebEx

Situational Leadership II
Development level 2
Please list words that describe Development Level 2.
Use the text tool on the WebEx annotation tool bar.
Limited competence
low confidence
low commitment to the task
verge of quitting
Disillusioned

WebEx
WebEx

WebEx TC and MC
features
http://www.webex.com/how-itworks/for-training.html#c610081

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 5

November 10 - 13, 2009


San Jose, CA
To create a WebEx session

WebEx
WebEx

WebEx

Create the session room, customize


Send invitation
Hosts Join, upload files to Session room
Participants join
Advance slides, move to other content
Application share when appropriate

PPT files

WebEx interface

WebEx
WebEx

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 6

November 10 - 13, 2009


San Jose, CA

Manage WebEx panels

WebEx
WebEx

To Restore
Participants list and
Chat
1.Click Panels
2.Reset to Default

WebEx
WebEx

Show your opinion or mood

Show Yes or No

Type Comments
or questions in Chat

Show Emoticons

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 7

November 10 - 13, 2009


San Jose, CA
MS
MS Live
Live Meeting
Meeting

Microsoft Live Meeting

MS
MS Live
Live Meeting
Meeting

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 8

November 10 - 13, 2009


San Jose, CA
MS
MS Live
Live Meeting
Meeting

Feedback options

http://www.webconferencing-test.com/en/webconference_home.html
Unique around the world: vendor-independent review of web conferencing solutions
Web conferences are practical, quick and cost-effective solutions to enable you to respond to today's communication and work
requirements.
With the focus on online conferencing solutions for smaller and medium-sized companies and the self-employed, we have tested
numerous web conferencing software systems in an independent software comparison.
The comprehensive test results provide you with bundled information on the features, ease-of-use and security as a well as an
important decision-making aid for selecting your ideal web conferencing solution.
We only tested online conference software that is offered as an "application service" (or SaaS) over the Internet (so that you do not
have to install your own server) and that met our strict selection criteria. Learn more about the functions, use and costs - and which
supplier is ahead of the rest.
[1] solutions
Web conference
Results
Review
Overview
of the results of the top 10 web
conferencing

Citrix GoToMeeting

9.5

Price

[2]

Website

Read

From USD 39/month

More
More
More

Netviewer Meet

9.1

Read

From EUR 49.90/ month plus one


time fee

WebEx MeetMeNow

9.1

Read

From USD 39/month

Microsoft Live Meeting

8.7

Read

From USD 22.90/ month

More

DigitalMeeting

8.6

Read

From GBP 0.18 per min and pers.

More

DimDim Pro

8.5

Read

From USD 19/ month

More

Adobe Connect

8.1

Read

From USD 32.92/ month

More

IBM Sametime Unyte


Meeting

7.9

Read

From USD 39/ month

More

Elluminate vRoom

7.8

Read

Free of charge

More

we:presenter

7.7

Read

From EUR 49/ month

More

You will find all the web conference solutions we tested here.
[1] Overall score ranging from 0 (= very poor) to 10 (= very good)
[2] Price: Shows the lowest price for this software product according to the service provider. Additional price information is published in the test results for
each web conferencing service.

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 9

November 10 - 13, 2009


San Jose, CA
Go
Go To
To Webinar
Webinar

To create a Go To Webinar session

Go To Webinar

Webinar details
Send invitations
Organizers, Panelists
Create add polls (up to 8)
Registration
Join session
Application share
Open PPT file

App share

App is
viewed by
participants

Go
Go To
To Webinar
Webinar

Mics automatically
on

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 10

November 10 - 13, 2009


San Jose, CA
Go
Go To
To Webinar
Webinar

GoTo
Webinar
Dashboard
panel
displays
participants
attentiveness.

Go
Go To
To Webinar
Webinar

Questions panel

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 11

November 10 - 13, 2009


San Jose, CA
Go
Go To
To Webinar
Webinar

Go To Webinar Audio options

GoToWebinar Total Audio Service


GoToWebinar includes an audio conference service at no extra cost to
you. Choose between phone and Voice over Internet Protocol (VoIP) or
allow both options Participants who join the Webinar via telephone dial

WebEx
WebEx

GoTo Webinar
recordings. (what
physical input
device?)

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 12

November 10 - 13, 2009


San Jose, CA

That Device photo


Audio options/ backup solutions
Plan $$ integrated conference call
Plan A VoIP audio records voice
Plan B Producer sets it device and pipes
presenter in
Plan C presenter sets it up device and
records own audio

Go
Go To
To Webinar
Webinar
Adobe
Adobe Connect
Connect

Creating polls

GoTo Webinar poll

Adobe Connect poll

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 13

November 10 - 13, 2009


San Jose, CA
WebEx
WebEx

Polling Questionnaire Editor

Adobe
Adobe Connect
Connect

To create an Adobe Connect session

Acrobat Connect
Create the session room (URL)
Send URL directly or Send invitation
Customize the session interface (Layouts)
Open, size, position pods, create polls
Upload files to Share pods (persistent)

Participants and Hosts Join


Advance slides, move to other content
Application share when appropriate
PPT files

Upload into
Share pod

File stays in
Connect
until deleted

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 14

November 10 - 13, 2009


San Jose, CA
Adobe
Adobe Connect
Connect

My Status Indicators

Status shows next to the Participants name

Participants use My
Status menu for:
- Raise Hand
- Agree
- Disagree
- Step Away

Mouse over opens a flyout


menu to give speaking rights.
Click the mic icon.

29

Adobe
Adobe Connect
Connect

Working with Break Out Groups

30

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 15

November 10 - 13, 2009


San Jose, CA
Adobe Acrobat Connect pods are
customizable

Adobe
Adobe Connect
Connect

Responding to Polls

Typing comments and


questions in the Chat pod

Adobe
Adobe Connect
Connect

Cash- vs. Accrual-Basis Accounting


Cash Basis

Accrual Basis
*Required for GAAP*

Revenue
Recognition

Expense
Recognition

Type responses in the appropriate Chat pod.


1.32

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 16

November 10 - 13, 2009


San Jose, CA
Adobe
Adobe Connect
Connect

Cash- vs. Accrual-Basis Accounting


Cash Basis

Accrual Basis
*Required for GAAP*

Revenue
Recognition

When cash is received

Expense
Recognition When cash is paid out

When revenue is earned

Expenses necessary to earn


the revenue are recognize
when that revenue is earned.
The revenues and expenses
required to earn them are
matched

1.33

Sample Flash content

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 17

November 10 - 13, 2009


San Jose, CA

To set up your audio

Adobe
Adobe Connect
Connect

1. Use a headset.
Desktop mics are
noisy!

3. click Allow
2. In the lower left corner, click
the HandsHands-free (LOCK) button
4. Your mic is automatically
locked ON (displays dark grey).
Click the Hands-free (LOCK)
button to turn OFF.

Adobe
Adobe Connect
Connect

Adjust your volume (Talk button menu)

36

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 18

November 10 - 13, 2009


San Jose, CA
Adobe
Adobe Connect
Connect

Adjust mic volume


RightRight-click on a slide in Acrobat
Connect, and choose Settings

Click the blue microphone tab at


the bottom (if necessary) to access
Record audio controls
Speak into the mic while moving the

Record Volume slider.


Click Close when the green bar on
the left displays red.

Other tools to check out


Omnovia
Voxwire
Product overview
http://www.voxwire.com/web_conferencing_product_overvi
ew.php
Comparative pricing
http://americanmanagement.connectpro.acrobat.com

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 19

November 10 - 13, 2009


San Jose, CA

Elluminate tools

Elluminate
Elluminate

Elluminate
Elluminate

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 20

November 10 - 13, 2009


San Jose, CA
1. Click Pointer tool (looks
like magic wand)

Where are you


Joining from?

2. Then, choose a pointer


shape (bottom of screen)
3. Then, click next to your location on the map

Why is the sky blue?


A.
B.
C.
D.

Refraction
Reflection
Absorption
Other (Type in Chat)

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 21

November 10 - 13, 2009


San Jose, CA

Elluminate
Elluminate

Why is the sky blue?


A.
B.
C.
D.

Using Multimedia

Refraction
Reflection
Absorption
Other (Type in Chat)

Elluminate
Elluminate

Video file recommendations


We recommend that all multimedia files be loaded as soon as you
join the session to allow time to transfer the files to the server.
Moreover, this allows participants to begin downloading the files as
soon as they join the session.
Use several smaller files rather then one large file when possible.
Participants must have the appropriate plug-ins to view the content,
i.e. Flash player to view Flash content.

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 22

November 10 - 13, 2009


San Jose, CA

Data from eLearning Guild Research


Adobe ~1,000
WebEx ~500
Centra ~200
Elluminate ~150
GoTo Meeting ~80

Feature satisfaction Very satisfied

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 23

November 10 - 13, 2009


San Jose, CA

Thanks for joining!


Contact
Karen@karenhyder.com

Session 709 A Comparative Look at Virtual Classroom Software from


Citrix, Adobe, Webex, and Elluminate Karen Hyder, The eLearning
Guild

Page 24

Adobe Acrobat

WebEx (TC)

Elluminate

GoToWebinar

MS Live Meeting

Notes

Load and show files

PPT, + Media

PPT + more

PPT + Media

Nothing is
uploaded

PPT +

Some file types must be converted first


using a tool like Microsoft Office Live
Meeting 2007 Document Writer or
Flash Player
Participants can download files like
with ftp. Requires instruction
Good, wired broadband and good
headset needed. Allow time for
testing.

File transfer

Yes

Yes

Yes

Yes

Handout

Audio

Voip or selected
vendor Conference
call (More options
now)

Voip or
Conference call
(participants'
choice)

Voip or
Conference call
(participants'
choice)

Voip or
Conference call
(participants'
choice)

Application share

Yes

Yes

Yes

Voip or not free


call (participants'
choice) Can
upgrade to tollfree $$$
All sharing

Yes

Can turn over controls to participants

Polling

Yes

Yes

Yes

Yes

All polls should be created in advance

Q & A (controlled)

Yes

Yes

Embedded in
PPT
Yes

Yes

Yes

Chat

Yes

Yes (privilege) Yes

Only to Presenters one:one

Breakout rooms
Participants need to
install something?

Yes
FlashPlayer

Yes
Yes

Yes
Yes

GTM
Yes

Yes
Yes

Price point

$$$

$$$

$$

Chat is key to having participants


communicate open-ended responses
Mind the audio options in Breakouts
not a big deal if IT knows/ approves
and there is no firewall blocking access
Depends on "flavor," user #s and audio
choice

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