E-Commerce Questionnaire

Questionnaire on topic:
The relation of information security, information credibility and

information quality toward trust in E-commerce usage
Please take the time to answer and give us your views and experiences
about the topic. Depending on your experiences and answers, it should
take no longer than 10 minutes. The information you give is completely
confidential and will not be passed to any party outside. It will be used to
identify issues of concern about the topic interest.
Thank you for sharing your thoughts and your cooperation.
Student name
Student ID
: Rokiah Binti Ibrahim

: 2010197671
Research Supervisor
Program
: Assoc. Prof. Dr. Mohd Sazili Shahibi
: Master of Science in Information Management

(IM 770)
The relationship of information security and information credibility

toward trust e-commerce usages
Part A. 1. Demographic information
1. Please indicate your age:
20-25 years
26-30 years
31-35 years
36-40 years
> 40 years above
2. Please indicate your gender

Male
Female
3. Please indicate your education levels:
Diploma
Master
Degree
Phd.
Part A. 2. E - Commerce usage

4. How long have you been using the E- commerce?
Up to 1 year
1-3 years
3-5 years
Over 5 years
5. In general, what is the reason for you to use e-commerce?

Seeking
Banking
information
Business
Entertainment
Shopping activities
Education
6. How often you visit the e-commerce websites in a month?

Once
Three to five times.
Twice
Above six times.
7. Do you have an experience purchased through e-commerce website?

Yes
No
Part B. Information security, credibility and quality

a. Type of information should be displayed on the e-commerce web, Please state
your concerns for the following statements
Information Security
8.
9.
10
.
11
.
12
.
13
.
14
.
15
.
Not
Concerne
d
Slightly
Concerne
d
Neutra
l
Concerne
d
Very
Concerne
d
The stability or failure of

internet connection
during e-commerce
transaction
Web merchant might pass
on personal information
to a third party, without
your
permission or knowledge.
The Web contents on
product or services are
reliability and updated.
Security of personal data
is not clearly stated.
Too complicated form and
security to access the ecommerce web.
Company background /
reputation
The e-commerce website
has enough safety
features to make me feel
trust and confidents to
use it.
I feel assured that the
security features are
adequately to protect me
from being hacks online.
b. Statements information quality on e-commerce (Please circle one only)

Information quality (IQ) criterias on ecommerce
Definition
16
.
17
IQ means were the user's perception that

the information are believability, trusted
and provide advantage in terms of
content or source
Accuracy: Extent to which information is
Strongl
y
disagre
e
1
Disagr
ee
Neutra
l
Agre
e
Strong
ly
agree
5
3
.
18
.
19
.
20
.
21
.
22
.
23
.
24
.
correct, reliable and certified free of error

Accessibility: Extent to which information
is available, or easily and quickly
retrievable
Authoritativeness: Extent to which
responsibility is taken for information on
the website
Timeliness: Extent to which the
information is sufficiently up-to-date for
the task at hand
Understandable - Extent to which
information must be able to comprehend
it before they can use it
Relevancy: Extent to which information is
applicable and helpful for the task at hand
Reliability: Extent to which information is
correct and reliable
Security: Extent to which access to
information is restricted appropriately to
maintain its security
PART C: Trust on e-commerce usage

a. The visible factors would increase the trust of e-commerce site, and hence
influence you to purchase from this site (Please circle one only)
Trust on usage e-commerce website
25
.
26
.
27
.
28
.
29
.
30
.
Testimonial of product
Details of products
(Pictures/scale)
Refundable without query
Free sample of product
Discount/ promotion of product
Convenient style (save
fuel/parking/ time)
Strongl
y
disagre
e
1
Disagre
e
Neutr
al
Agree
Strongl
y
agree
b. The reason behind not to use e-commerce to purchasing online (Please circle
one only)
Strongly
Disagre Neutra
Agree
Disagree
e
l
31. Difficult to judge quality and
1
2
3
4
scale of product.
32. Difficult to resolve potential after
1
2
3
4
sale problems.
33. Difficult to judge quality and
1
2
3
4
scale of product.
34. Difficult to resolve potential after
1
2
3
4
sale problems.
35. Do not have credit card / pay pall
1
2
3
4
36. Prefer cash on delivery
Strongly
Agree
5
5
5
5
5

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Questionnaire on topic:

The relation of information security, information credibility and

Thank you for sharing your thoughts and your cooperation.

: Rokiah Binti Ibrahim

: Assoc. Prof. Dr. Mohd Sazili Shahibi

: Master of Science in Information Management

The relationship of information security and information credibility

> 40 years above

2. Please indicate your gender

Part A. 2. E - Commerce usage

5. In general, what is the reason for you to use e-commerce?

6. How often you visit the e-commerce websites in a month?

Three to five times.

Above six times.

7. Do you have an experience purchased through e-commerce website?

Part B. Information security, credibility and quality

The stability or failure of

b. Statements information quality on e-commerce (Please circle one only)

IQ means were the user's perception that

correct, reliable and certified free of error

PART C: Trust on e-commerce usage

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