This document discusses the importance of performance measurement and data collection to make operational and strategic decisions. It emphasizes using comparative and customer data, measurement agility to adapt to changes, and performance reviews to share best practices. The document also stresses managing data, ensuring its accuracy and security, and having reliable hardware and software systems to make information available for knowledge management and continue serving customers during emergencies.
This document discusses the importance of performance measurement and data collection to make operational and strategic decisions. It emphasizes using comparative and customer data, measurement agility to adapt to changes, and performance reviews to share best practices. The document also stresses managing data, ensuring its accuracy and security, and having reliable hardware and software systems to make information available for knowledge management and continue serving customers during emergencies.
This document discusses the importance of performance measurement and data collection to make operational and strategic decisions. It emphasizes using comparative and customer data, measurement agility to adapt to changes, and performance reviews to share best practices. The document also stresses managing data, ensuring its accuracy and security, and having reliable hardware and software systems to make information available for knowledge management and continue serving customers during emergencies.
This document discusses the importance of performance measurement and data collection to make operational and strategic decisions. It emphasizes using comparative and customer data, measurement agility to adapt to changes, and performance reviews to share best practices. The document also stresses managing data, ensuring its accuracy and security, and having reliable hardware and software systems to make information available for knowledge management and continue serving customers during emergencies.
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Performance Measure - Data Collection for Overall Performance, Key Goals
for Financial Measure
Comparative & Customer Data - Operational and Strategic Decision Making and Innovation Measurement Agility - Unexpected Organizational or External Changes Use of Performance Review - Shows Organizational Performance & Capabilities, Share lessons learned & best practices among Work force, Key data for project future performance, Continuous improvement & opportunities for innovation Information Management, Organizational Knowledge, & Information Technology Data Properties - Accuracy, Integrity & Reliability, Timeliness, Security and Confidentiality Data Availability for Knowledge Management - workforce, suppliers, partners, collaborators, and customers Hardware and Software Properties - reliable, secure, and user-friendly Emergency Data Availability - continued availability of hardware & software systems, data and information to effectively serve customers and business