This letter requests that a bank repay all charges applied to the author's bank account, including direct debit, unauthorised overdraft, and standing order fees. The author believes the bank was aware of their financial difficulties due to repeated returned items and other circumstances, but did not contact them to discuss the matter as required by the Lending Code. The letter references sections of the Lending Code and Banking Conduct rules regarding fair treatment of customers in financial hardship. It asks the bank to repay the charges as applying them was deemed unfair and in breach of regulations, and requests a response within 14 days.
This letter requests that a bank repay all charges applied to the author's bank account, including direct debit, unauthorised overdraft, and standing order fees. The author believes the bank was aware of their financial difficulties due to repeated returned items and other circumstances, but did not contact them to discuss the matter as required by the Lending Code. The letter references sections of the Lending Code and Banking Conduct rules regarding fair treatment of customers in financial hardship. It asks the bank to repay the charges as applying them was deemed unfair and in breach of regulations, and requests a response within 14 days.
This letter requests that a bank repay all charges applied to the author's bank account, including direct debit, unauthorised overdraft, and standing order fees. The author believes the bank was aware of their financial difficulties due to repeated returned items and other circumstances, but did not contact them to discuss the matter as required by the Lending Code. The letter references sections of the Lending Code and Banking Conduct rules regarding fair treatment of customers in financial hardship. It asks the bank to repay the charges as applying them was deemed unfair and in breach of regulations, and requests a response within 14 days.
This letter requests that a bank repay all charges applied to the author's bank account, including direct debit, unauthorised overdraft, and standing order fees. The author believes the bank was aware of their financial difficulties due to repeated returned items and other circumstances, but did not contact them to discuss the matter as required by the Lending Code. The letter references sections of the Lending Code and Banking Conduct rules regarding fair treatment of customers in financial hardship. It asks the bank to repay the charges as applying them was deemed unfair and in breach of regulations, and requests a response within 14 days.
I am writing to request that [BANK NAME] repay all the charges in relation to direct debits, unauthorised overdrafts and standing orders applied to my account for the entire period I have banked with [BANK NAME]. I wish to deal with this matter in writing, and therefore politely request that no other method of communication be used to seek its resolution. I believe the fact that I have been incurring bank charges is contrary to the Lending Code (178), which states: Subscribers should be sympathetic and positive when considering a customers financial difficulties [] the first step when a subscriber becomes aware of a customers financial difficulties, should be to try to contact the customer to discuss the matter.
The first step taken by [BANK NAME] upon becoming aware of my financial difficulty was to inform me of an additional charge. I would draw your attention to 180 of the same, which states: Financial difficulties may become evident to a subscriber from one or more of the following events [] Items repeatedly being returned unpaid due to lack of available funds [] this list is illustrative and non-exhaustive. I feel that the frequency and nature of the charges applied to my account for returned items should have made [BANK NAME] aware of my financial hardship. Similarly, [INSERT PERSONAL CIRCUMSTANCES], and I feel my account activity reflects this, which likewise should have brought my hardship to the attention of [BANK NAME]. The charges applied by [BANK NAME] have, at times, worsened my financial situation and left me unable to pay for basic living expenses or meet financial commitments. I would further draw your attention to the Banking Conduct of Business Sourcebook (5.1.4): In particular, a firm should deal fairly with a banking customer whom it has reason to believe is in financial difficulty I feel that the application of these charges by [BANK NAME] are unfair, and in breach of the above. I also feel that the fees imposed are disproportionate to costs incurred by [BANK NAME] and thus contravene the Unfair Terms in Consumer Contracts Regulations 1999. I ask that all of the bank charges taken from my account be returned, as I believe their application was unfair. I would suggest that this take the form of either a cheque, or a deposit into a live account. Alternatively, I ask that you mark your response FINAL RESOLUTION, to allow me to escalate the matter as appropriate. I look forward to a full response to this letter within fourteen (14) days of delivery. Yours sincerely
