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Configure Distributed Monitor Email-Home Webex Remote Access

.1

iesrsl070_R001
Done

Overview
These procedures describe how to configure a new instance of Distributed Monitor Email-Home
Webex Remote Access solution. Distributed email-home from the storage system with Webex Remote
Access requires a Windows client workstation in the customers network environment that has network
access to the monitored storage system, internet, and Webex.
In this procedure you will perform the following steps.
Configure and apply the call home template to Navisphere/Unisphere Storage Processor A & B
monitoring agent.
Perform a test connect home from the storage system.

Management Workstation Environment and System Requirements:

Supported Windows Operating systems:
Windows XP Professional with SP3 (32 and 64 bit)
Windows Vista with SP2 (32 and 64 bit)
Windows Server 2003 with SP2 (32 and 64 bit)
Windows Server 2003 R2 with SP2 (32 and 64 bit)
Windows Server 2008 with SP2 (32 and 64 bit)
VMWare ESX/vSphere 4.0, 3.5, 3.0 and 3i (above versions are supported guest OS)
Microsoft Hyper-V Guest OS Windows Server 2003 with SP2 (32 and 64 bit)
Intel-compatible PC 2 GHz CPU or greater with 2 GB of RAM or greater and 1000 MB of free disk
space.
Network Interface Controller.
US Keyboard and pointing device.
A TCP/IP network connection to SP A and B for all CX/CX3/CX4/AX4-5 Series storage systems you
will be monitoring and managing.
IPV6 Support
Concurrent IPV4 and IPV6 addresses, only IPV4 address is supported
ESRS IP CC. ESRS IP Client is fully compatible with JRE 1.6.0_18. However, EMC suggests that
you use the latest JRE 1.6.0_xx build because earlier versions of the JRE have performance and
security issues. Optimally other JREs should be uninstalled, and only one JRE should be installed
on the station running the CLARalert Suite.
For optimal UI performance, EMC recommends that the memory limit allocated to the JRE be
increased. The default size of 64 MB is often too small and may result in Out of memory errors.
To set the memory size, from the Start menu in Windows, select Settings > Control Panel.
Double-click the Java Plugin icon. Select the Advanced or Java tab. In the Java Runtime
Parameters, enter either of the following:
Xmx128m

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or
Xmx256m

or
Xmx512m

The argument specifies the maximum memory.

Typically, about 1/2 the size of your overall workstation's memory is recommended as the maximum
memory value. For instance, if your workstation has 1G memory, then use -Xmx512m for the JRE
runtime parameter. If your workstation has 2G or more memory, you can adjust the max JRE
memory as needed to avoid running out of Java memory and possibly improving overall
performance.
Additionally, the Java 6 JRE includes performance enhancements that provide increased UI
performance when running the Navisphere/Unisphere UI.
Web browser software, Microsoft Internet Explorer 6, 7 or 8 and Firefox 1.0, 1.5, 2.0 or 3.0.
SMTP gateway mail server in the customers network environment that can relay the email-home
message to EMC.
Windows client workstation has Internet connectivity.
The following ports are open in the customers network environment:
Navisphere/Unisphere Manager/Secure CLI TCP ports 80 and 443
Navisphere/Unisphere CLI TCP port 6389
Storage system SP management ports TCP port 25
EMCRemote Client TCP port 5414
Remotely Anywhere (R29 or higher CX4 storage systems) TCP port 9519
Remote Diagnostic Agent TCP port 60020
Note: New installs of Windows operating systems have the Windows firewall enabled. Before
performing this procedure have the customer verify that the firewall is disabled or configured to allow
the above ports.

Supported CLARiiON Storage Systems

All CX/CX3/CX4 series and AX4-5 series with Navisphere/Unisphere Manager

Software Requirements:
Latest release Call Home Template.
CX4 Series strorage systems running FLARE R29 less than patch 006 you must use the 6.29.1
Call-Home Template package.
Note: Download the latest release call home template file from the GS or Partners web sites.
IMPORTANT: CSI Requirements: All monitored storage systems must be installed and connection
records created for each storage system in CSI before performing this procedure.

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.2

Complete the Data Collection Worksheet

Storage System IP Address: The storage system management port IP address.

Done

_________________________________________________________
Navisphere/Unisphere Manager Login Username: Global username with administrative privileges.
_________________________________________________________
Navisphere/Unisphere Manager Login Password: Global username password.
_________________________________________________________
SMTP Server IP Address: The Customers SMTP email gateway server IP address.
_________________________________________________________
Site ID: The customers CSI site name and ID number. (Optional, not required)
_________________________________________________________
Array Serial Number: The monitored storage system serial number. (Optional, not required)
__________________________________________________________
.3

Done

Configure Distributed Email-Home:

Note: CX4 Series storage systems running FLARE R29 less than patch 006 skip this section and
proceed to the next section 4.
.a Start an Internet browser on the customers Windows client workstation. In the browser address
field type the Storage System IP address.
.b The Navisphere/Unisphere/Unisphere Login window appears. Enter the UserName and
Password for a Global user with administrator privileges.
.c From Navisphere Manager menu bar select Tools > Event Monitor > Import Template
From Unishere Manager task bar select Monitoring > Event Notification. Select Configure tab >
Import Template
.d Import Template appears. Select the location of the call home template. Highlight the
Call_Home_Template_XX.XX.XX.tpl file and click open. The template is imported to the
Navisphere/Unisphere Management Server.
.e From Navisphere Manager expand the Templates folder in the Monitors view. The template(s) you
just imported Call_Home_Template_XX.XX.XX will be displayed.
From Unisphere Manager select Notification Templates tab. The template(s) you just imported
Call_Home_Template_XX.XX.XX will be displayed.
.f Enter Engineering Mode.
.g Right click on the Call_Home_Template_XX.XXX.XX file and select Properties. In the General tab
Action for events box clear the Log To System Log check box on the
Call_Home_Template_XX.XX.XX.
.h Select the EMC E-mail Home response tab.
.i Configure the E-mail Options fields as follows:

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To: emailalert@emc.com
From: use any email address or host name that works in the customers email environment.
SMTP Server: Enter the customers SMTP mail server IP address.
Storage system serial number (optional): Enter the array serial number.
Site ID (optional): Enter the customers CSI site name and ID number.
Note: Do not use the Test response button for EMC Email-Home responses. Test messages
generated via this test response method are not logged in either SYR or CSI. End to end testing will be
performed in later steps of this procedure
.j Click OK.
.k From Navisphere Manager expand Storage Processor A Monitor. Right-click on the storage system
under Storage Processor A Monitor and select Monitor Using Template. Select
Call_Home_Template_XX.XX.XX from the drop down box. Once a template is applied to SP A it is
automatically propagated to its peer SP.
From Unisphere Manager select Distributed Monitors tab. Right click A-Image monitor and select
Use Template. Select Call_Home_Template_XX.XX.XX from the drop down box. Once a template
is applied to A-Image monitor it is automatically propagated to its peer B-Image monitor.
.l You are now monitoring the storage system using the call home template.
.4

CX4 Series storage systems running FLARE R29 less than patch 006
.a Verify that you have the 6.29.1 Call-Home Template package template files extracted to a location
of your choice on your Windows client workstation. Prior to R29 patch 006 a separate heartbeat
template is required to enable Event Monitor heartbeat call home functionality.
.b Start an Internet browser on the customers Windows client workstation. In the browser address
field type the Storage System IP address.
.c The Navisphere/Unisphere Login window appears. Enter the UserName and Password for a
Global user with administrator privileges.
.d From Navisphere Manager menu bar select Tools Event Monitor Import Template
From Unishere Manager task bar select Monitoring > Event Notification. Select Configure tab >
Import Template
.e The Import Template window opens. Select the location of the call home template. Highlight the
Call_Home_Template_6.29.1.tpl file and click open. The template is imported to the
Navisphere/Unisphere Management Server.
.f Repeat steps d and e to import the D_Check_Home_Template.tpl file.
.g From Navisphere Manager expand the Templates folder in the Monitors view. The templates you
just imported will be displayed.
From Unisphere Manager select Notification Templates tab. The templates you just imported will
be displayed.
.h Enter Engineering Mode.
.i Right click on the Call_Home_Template_6.29.1 file and select Properties. In the General tab
Action for events box clear the Log To System Log check box.

Done

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.j Select the EMC E-mail Home response tab.
.k Configure the E-mail Options fields as follows:
To: emailalert@emc.com
From: use any email address or host name that works in the customers email environment.
SMTP Server: enter customers SMTP mail server IP address.
Storage system serial number (optional): Enter the array serial number.
Site ID (optional): Enter the customers CSI site name and ID number.
Note: Do not use the Test response button for EMC Email-Home responses. Test messages
generated via this test response method are not logged in either SYR or CSI. This is not an end to
end test of CLARalert. End to end testing will be performed in later steps of this procedure
.l Click OK.
.m Right click on the D_Check_Home_Template file and select Properties.
.n Select the EMC E-mail Home response tab.
.o Configure the E-mail Options fields as follows:
To: emailalert@emc.com
From: use any email address or host name that works in the customers email environment.
SMTP Server: enter customers SMTP gateway mail server IP address
Storage system serial number (optional): Enter the array serial number.
Site ID (optional): Enter the customers CSI site name and ID number.
.p Click OK.
.q From Navisphere Manager expand Storage Processor A Monitor. Right-click on the storage system
under Storage Processor A Monitor and select Monitor Using Template. Select
Call_Home_Template_6.29.1 from the drop down box. Once a template is applied to SP A it is
automatically propagated to its peer SP.
From Unisphere Manager select Distributed Monitors tab. Right click A-Image monitor and select
Use Template. Select Call_Home_Template_6.29.1 from the drop down box. Once a template is
applied to A-Image monitor it is automatically propagated to its peer B-Image monitor.
.r From Navisphere Manager expand Storage Processor A Monitor. Right-click on the storage system
under Storage Processor A Monitor and select Monitor Using Template. Select
D_Check_Home_Template from the drop down box. Once a template is applied to SP A it is
automatically propagated to its peer SP.
From Unisphere Manager select Distributed Monitors tab. Right click A-Image monitor and select
Use Template. Select D_Check_Home_Template from the drop down box. Once a template is
applied to A-Image monitor it is automatically propagated to its peer B-Image monitor.
.s You are now monitoring the storage system using the call home template and the heartbeat check
home template.
.5

Done

Test Distributed Email-Home

.t Verify that the Top Level Assembly (TLA) CLARiiON array serial numbers are logged in the

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customers CSI site. ASPs performing this installation procedure should refer to their Program
Management Office (PMO) for their process of entering CSI data prior to performing any test ESRS
connect homes.
.u From Navisphere Manager select Monitors tab. Right click on your storage system SP A icon and
select Insert Test Event from the dropdown menu. A confirm insert test event dialog box opens
displaying SP A IP address in the dialog box, click Yes. SP A will receive a 0x2004 test event.
Repeat for SP B.
From Unishere Manager task bar select Monitoring > Event Notification. Select Distributed
Monitors tab and highlight A-Image. Click Send Test Event. A confirm send test event dialog box
opens displaying A-Image dialog box, click Yes. A-Image will receive a 0x2004 test event. Repeat
steps for B-Image.
.v Wait several minutes for Navisphere/Unisphere Event Monitor to process the test events from each
storage processor.
.w From Navisphere Manager select Monitors tab. Right click on your storage system SP A Icon and
select View Response Log. The response log displays log entry that a test event was received and
a smtpmail.exe response was executed. Repeat for SP B.
From Unishere Manager task bar select Monitoring > Event Notification. Select Distributed
Monitors tab, right click A-Image and select View Response Log. The response log displays log
entry that a test event was received and a smtpmail.exe response was executed. Repeat for SP B.
.x Access EMC CSI application and verify that a test call home Service Request was opened and auto
closed for the storage system.
.y If a test call home CSI Service Request was not opened and auto closed for the storage system,
something is wrong with this configuration.
Retrace your configuration steps.
If you cannot diagnose the problem, call the EMC Customer Support Center for assistance.
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