Certification Exam Candidate Handbook
Certification Exam Candidate Handbook
Certification Exam Candidate Handbook
Candidate Handbook
TABLE OF CONTENTS
Page
I.
II.
Accreditation
Personal Trainer
10
Health Coach
11
12
13
14
14
14
14
15
15
Exam Administration
16
16
Exam Results
17
17
17
Exam Rescoring
18
www.ACEfitness.org
(800) 825-3636
III.
IV.
V.
18
18
19
19
19
International Exams
19
Exam Fees
19
20
Refunds
20
Exam Retakes
21
21
21
Calculator Policy
22
Confidentiality Policy
22
23
Candidate Comments
23
24
24
25
26
26
Security
26
27
27
28
28
29
29
29
Career Development
29
www.ACEfitness.org
(800) 825-3636
VI.
31
Protection of Privacy
31
32
Security
32
www.ACEfitness.org
(800) 825-3636
To create and publish standards, policies, and procedures for the development and administration of ACE
certification programs;
2. To determine candidate eligibility criteria to sit for each ACE certification examination and for
recertification;
3. To establish policies, procedures, and requirements for continuing education and recertification for all
ACE Certified Professionals;
4. To confer recognition to individuals who successfully earn the ACE credential and who successfully
complete the continuing education and recertification requirements established by ACE;
5. To define the scope of practice for each ACE certification;
6. To develop standards for professional conduct, known as the ACE Code of Ethics, and implement
procedures for addressing violations according to ACEs Professional Practices and Disciplinary Procedures;
7. To uphold and promote the validity of the ACE credential to stakeholders;
8. To comply with standards of, implement policies and programs for, and submit relevant certification and
recertification information to regulatory bodies to support the validity and reliability of ACE credentials;
9. To earn and maintain accreditation for ACEs certification programs from accrediting and regulatory
bodies in the US and Canada (e.g., NCCA, ANSI) and abroad (e.g., Registers of Exercise Professionals); and
10. To acquire, develop, distribute, and maintain information relative to the certification functions of ACE.
www.ACEfitness.org
(800) 825-3636
These principles of professional conduct make up the ACE Code of Ethics. During the exam registration process,
candidates must affirm their agreement to uphold the ACE Code of Ethics throughout the ACE certification process
and in their professional work should they earn an ACE certification.
8.
ACE has developed a three-tiered disciplinary process of review, hearing and appeals to ensure fair and unbiased
examination of alleged violation(s) of the Application and Certification Standards in order to (1) determine the
merit of allegations; and (2) impose appropriate sanctions as necessary to protect the public and the integrity of
the certification process.
Note: As an ACE certification candidate and/or certified professional, you are deemed to be familiar with and
comply with the ACE Code of Ethics and ACE Professional Practices and Disciplinary Procedures. Please contact ACE
to request a complete copy of ACE Professional Practices and Disciplinary Procedures.
www.ACEfitness.org
(800) 825-3636
ACCREDITATION
NCCA Accreditation
In 2003, ACEs four core certifications received accreditation from the National Commission for Certifying Agencies
(NCCA). The NCCA, created in 1987, is the accrediting body of the Institute for Credentialing Excellence (ICE),
which was formerly known as the National Organization for Competency Assurance (NOCA). The NCCA is an
independent non-governmental agency that accredits certification programs in a variety of professions including
athletic training, dietetics, occupational therapy, financial services, and fitness, to help ensure the health,
welfare, and safety of the public. The NCCA reviews the certification organizations procedures, protocols and
operations, and determines if the certification properly discriminates between those who are qualified and those
who are not qualified to be awarded the respective credential. The NCCA evaluates the processes and systems
used by an organization to identify professional role and scope of practice, develop exam content, and provide
proper exam administration and scoring to ensure the following:
That
That
That
That
The NCCA has 21 Standards that a certification organization must meet and remain in compliance with in order to
earn NCCA Accreditation. These NCCA Standards serve as a benchmark for how organizations should conduct
certification programs.
For more information about the National Commission for Certifying Agencies, please go to the NCCA website:
http://www.credentialingexcellence.org/p/cm/ld/fid=86
What does the NCCA accreditation standard mean to you as a health and fitness professional?
The International Health, Racquet and Sportsclub Association (IHRSA) and Medical Fitness Association (MFA)
recommend that club owners and medical fitness facility operators hire fitness professionals with certifications
that are accredited by the NCCA or an equivalent accrediting organization. In addition, the Standards and
Guidelines for the Accreditation of Educational Programs for Personal Fitness Training, established by Committee
on the Accreditation for the Exercise Sciences (CoAES) of the Commission on Accreditation of Allied Health
Education Programs (CAAHEP), include students performance on a national credentialing examination accredited
by the NCCA as one of the primary outcomes for earning this accreditation. Recently, the National Sanitation
Foundation (NSF) has established standards for facilities that have as one requirement that the facility hire only
professionals who hold certifications accredited by a third-party organization that accredits competency-based
examinations (e.g., NCCA, ANSI).
By earning an NCCA-accredited ACE certification, fitness and health professionals demonstrate that they meet the
qualifications to take a legitimate place in the healthcare continuum within their defined scope of practice.
Earning and maintaining an NCCA-accredited certification can give you a competitive advantage when being
considered as a candidate for employment with a company or organization that belongs to IHRSA or MFA, as it
demonstrates that you have the knowledge, skills, and abilities to provide the public with safe and effective
exercise programs.
For additional information on the accreditation of ACE certification programs by the NCCA and EHFA, go to the ACE
website: http://www.ACEfitness.org/ncca-accreditation/default.aspx
EHFA Accreditation
The European Health & Fitness Association (EHFA) sets standards throughout Europe for the accreditation of health
and fitness credentials. Using a standards council comprised of industry experts, employers, academics, and
practitioners from across Europe, EHFA sets standards for organizations to become approved as accredited training
providers. In 2012, ACE became the first U.S. fitness certification provider to earn approval by the EHFA Standards
Council. This designation means that ACE Certified Personal Trainers and Group Fitness Instructors are eligible to
join the European Register of Exercise Professionals (EREPS), the principal resource for hiring qualified health and
fitness professionals in Europe.
www.ACEfitness.org
(800) 825-3636
Personal Trainer
Group Fitness Instructor
Health Coach
Medical Exercise Specialist ( formally known as
Advanced Health & Fitness Specialist)
www.ACEfitness.org
(800) 825-3636
You
You
You
o
o
You
You
You
o
o
* CPR and AED are both required in the US and Canada. Candidates outside the US and Canada are required to
hold only current CPR due to differing laws regarding AED use by non-medical professionals in some
countries. Candidates taking an ACE exam via Computer-based Testing must hold a current CPR/AED
certificate prior to registration.
** All NCCA-accredited certification programs can be found via the following link:
http://www.credentialingexcellence.org/p/cm/ld/fid=121
*** Candidates must submit supporting documentation of current NCCA-accredited certifications, degrees,
and/or work experience used to meet eligibility requirements prior to registering for the ACE Health Coach
and ACE Medical Exercise Specialist exams.
**** Candidates for the ACE Medical Exercise Specialist exam must also submit documentation of their 500
hours of work experience prior to, or at the time of, exam registration.
Eligibility documentation information and forms for ACE certification exams can be obtained at
https://www.acefitness.org/myace/Exam-Pre-Approval.aspx or by contacting the ACE Exam Registration
Department via phone at (800) 825-3636, ext. 783, or via email at ExamRegistration@ACEfitness.org.
www.ACEfitness.org
(800) 825-3636
Obtain health, medical, and exercise history and lifestyle information (e.g., personal, physical, environmental,
nutritional, and occupational factors) using questionnaires, interviews, and available documents to determine risk
stratification, identify the need for medical clearance and referrals, and facilitate program design.
2.
Assess clients current attitudes, preferences, goals, and readiness for behavior change using questionnaires and
interviews to identify potential barriers, motivators, and expectations necessary to set appropriate program goals.
www.ACEfitness.org
(800) 825-3636
Identify and evaluate the quality of client movement (e.g., balance, stability, and mobility) through observations and
assessments, to develop appropriate exercise programming designed to improve movement efficiency and enhance
activities of daily living, overall physical performance, and injury prevention and recovery.
4.
Select and conduct physiological assessments (e.g., cardiorespiratory fitness, muscular strength and endurance,
flexibility, body composition, heart rate, blood pressure) based on client interviews, questionnaires, and standardized
protocols to facilitate safe and effective program design and to monitor changes over time.
Interpret the results of the client interview and assessment data (e.g., client goals, attitudes, motivations), define
program goals, and design safe and effective exercise and lifestyle programs.
2.
Apply appropriate exercise parameters (e.g., frequency, intensity, duration, type) and principles (e.g., overload,
specificity, progression) for cardiorespiratory fitness, muscular strength and endurance, and flexibility using current
guidelines to develop safe and effective exercise programs.
3.
Incorporate skill-related exercises (e.g., stability, mobility, coordination, balance, power, speed, agility) and
appropriate equipment into client programs, in accordance with scientific research, to improve movement efficiency
and enhance activities of daily living, overall physical performance, and injury prevention and recovery.
4.
Instruct clients on safe and effective exercise techniques (e.g., intensity, breathing, tempo, movement patterns,
postural alignment) and equipment use, using a variety of cues (e.g., verbal, visual, kinesthetic) to achieve program
goals.
Promote program adherence through reinforcement of client motivators, education regarding the benefits of exercise
and leading a healthy lifestyle, and modification of program parameters to achieve program goals.
2.
Recognize and respond to lapses in program adherence by identifying client barriers and helping to establish and
implement support systems and/or solutions.
3.
Routinely evaluate client exercise programs by using assessment data, observations, and client feedback to progress
and modify programs as needed.
Apply risk-management strategies in accordance with recognized standards, guidelines, laws, and regulations to
protect the client, personal trainer, and other relevant parties in order to reduce the risk of injury and liability.
2.
Document client-related data, communications, and progress using a secure record-keeping system in accordance with
legal and regulatory requirements to maintain confidentiality and continuity of care, and to minimize liability.
3.
Use credible resources to maintain and enhance competency by staying current with scientifically based research,
theories, and practices in order to provide safe and effective services.
4.
Conduct assessments of the exercise space, equipment, and environment in order identify potential hazards and
undertake necessary modifications to provide a safe environment for clients and the personal trainer.
Select appropriate music and/or equipment based on an understanding of the objectives of the type of class for a
varied group of participants to create a safe and effective class design.
2.
Create a class plan of safe and effective exercise movements using general fitness principles in order to achieve
individual health, fitness, and wellness goals, reduce potential injury, promote adherence, and enhance the
experience for a varied group of participants.
3.
Integrate variety into class design by changing class elements (e.g., exercises, sequencing, equipment, music) for the
participants in order to achieve individual health, fitness, and wellness goals, reduce potential injury, promote
adherence, and enhance the experience.
www.ACEfitness.org
(800) 825-3636
Lead a class using appropriate and effective instructional techniques (i.e., teaching methods) to accommodate cultural
and demographic differences of class participants in order to achieve individual health, fitness, and wellness goals,
reduce potential injury, promote adherence, and enhance the experience.
2.
Lead a class using appropriate and effective instructional techniques in order to accommodate participants various
learning styles and motor development for optimal participant physical performance and to achieve individual health,
fitness, and wellness goals, reduce potential injury, promote adherence, and enhance the experience.
3.
Educate participants on how to monitor their own intensities using a variety of methods to enable them to exercise at
the most appropriate level to achieve individual health, fitness, and wellness goals, reduce potential injury, promote
adherence, and enhance the experience.
4.
Observe class participants exercise and movement techniques and exertion levels and provide feedback and/or
corrections using appropriate strategies in order to prevent injury and improve exercise performance.
5.
Instruct and educate participants using clear, concise, and timely cues during the class in order to facilitate safe and
effective movement execution and transitions.
6.
Motivate and educate a varied group of participants, using academically sound resources as well as appropriate
strategies and techniques within the GFI scope of practice, to set realistic goals and take ownership of the exercise
experience.
Lead classes that are safe and effective by accommodating for the needs of the multiple fitness levels of participants,
by offering exercise and movement modifications, progressions, and regressions to achieve individual health, fitness,
and wellness goals, reduce potential injury, promote adherence, and enhance the experience.
2.
Lead classes that are safe and effective by accommodating for the needs of participants from various special
population groups by offering exercise and movement modifications and variations to achieve individual health, fitness,
and wellness goals, reduce potential injury, promote adherence, and enhance the experience.
3.
Conduct pre-class and ongoing assessments of the space, environment, and participants in order to identify potential
hazards and undertake necessary modifications to ensure a safe setting for a varied group of participants.
4.
Foster a comfortable exercise environment by utilizing effective communication skills with groups and individuals to
establish and enhance rapport, develop relationships, and build community in order to improve class adherence.
5.
Create a positive participant experience by utilizing customer service and skills required to be professional with groups
and individuals in order to enhance class adherence.
Prepare for, practice, and respond to, facility emergencies, acute medical conditions, and injuries, by following
established protocols and documentation requirements in order to maximize participants safety and manage risk.
2.
Assess, document, and maintain requirements for certification and liability insurance in order to help minimize risk for
the class participants, organizations, and the ACE Certified Group Fitness Instructor.
Use appropriate communication strategies to create and sustain rapport to establish and maintain credibility and trust
with clients in order to recognize their current status (e.g., goals, barriers, progress, achievements, needs,
expectations, stage of change).
2.
Build client independence through teaching nutrition, exercise, and lifestyle modification skills and by emphasizing the
importance of a social support network to enhance self-efficacy, motivation, program adherence, and behavior change.
3.
Educate and work with clients on key behavioral-change strategies in order to impart the knowledge and skills
necessary for program adoption and success.
Identify potential areas for behavioral change and/or the need for referral by collecting and assessing clients current
fitness, health, dietary, and lifestyle information using appropriate screening tools and techniques.
www.ACEfitness.org
(800) 825-3636
Select and conduct appropriate assessments based on clients unique health, fitness, nutritional, and lifestyle data and
goals to facilitate program design and implementation.
3.
Design and implement programs based on clients interview, screening and assessment data, and goals to progress
clients toward healthy lifestyle, weight management, and behavior change.
Work with clients to facilitate progression toward established goals and self-efficacy using observed and self-reported
data and appropriate communication strategies (e.g., feedback).
2.
Evaluate program effectiveness by reassessing current fitness, health, dietary, and/or lifestyle data and comparing
with previous results in order to recognize successes, and determine and implement appropriate program adjustments
and progressions.
3.
Monitor client attitudes (e.g., perceptions, experiences, enjoyment) through continuous dialogue in order to make
appropriate program adjustments.
4.
Continuously revisit goals with clients and recognize achievements, challenges, and barriers in order to maintain and
progress program participation, motivation, and success.
Adhere to legal and ethical codes, scope of practice, and standards of care in order to protect the client, maintain
professional standards, and manage risk.
2.
Maintain and enhance competency by staying current on scientifically based research, theories, and best practices
using credible resources such as continuing education, professional organizations, industry journals, and periodicals to
provide safe and effective services and education.
3.
Document client-related data, communications, and progress using a recordkeeping system that is secure, confidential,
accurate, current, and retrievable in order to manage risk.
4.
Prepare for, practice, and respond to facility emergencies, acute medical conditions, and injuries by following
established protocols and documentation requirements in order to maximize clients safety and manage risk.
Gather health, fitness, and lifestyle information from client interviews and journals, electronic medical records,
questionnaires, and communication with other healthcare providers to ensure accurate screening and assessment of
the client.
2.
Evaluate health, fitness, and lifestyle information using industry guidelines and recommendations to assess an
individuals readiness for physical activity, facilitate program design, optimize adherence, identify at-risk clients, and
make appropriate referrals.
3.
Perform baseline and periodic follow-up screens and assessments using recommended guidelines and protocols in order
to optimize program design, ensure safety, and enhance effectiveness.
Set realistic and appropriate goals based on client expectations and limitations, assessment data, and
recommendations from healthcare professionals.
2.
Design preventive programs for at-risk clients in order to help them improve health, fitness, and function while
mitigating the risk of diseases, disorders, ailments, and injuries.
3.
Design programs for clients in all stages of medical intervention in order to complement treatment and improve health,
fitness, and function.
4.
Modify a clients program and goals based on reassessment data; exercise, nutrition, and lifestyle logs; client- and
healthcare providerreported information in order to ensure program safety and success.
5.
Collaborate with other members of the healthcare team in order to deliver complementary programs that promote
improved health, fitness, and function.
www.ACEfitness.org
(800) 825-3636
Develop rapport with clients using purposeful questioning and attentive listening to facilitate communication,
compliance, and a positive working relationship.
2.
Educate the client on specific health behaviors and self-monitoring tools in order to enhance program adherence,
safety, and success.
3.
Instruct clients on safe and effective exercise techniques using appropriate communication, coaching, and cueing
strategies in order to optimize program outcomes and build self-efficacy.
4.
Maintain detailed records using policies and procedures that adhere to professional guidelines in order to track
progress, make appropriate adjustments, and communicate (as necessary) with other healthcare professionals.
2.
Comply with applicable laws, regulations, ACE Code of Ethics, and industry guidelines in order to protect the interests
of all stakeholders and minimize risk.
3.
Recognize and respond to acute medical conditions and injuries by following an emergency action plan in order to
provide appropriate care and comply with risk-management practices.
4.
Pursue information from professional resources in order to provide services consistent with accepted standards of care.
www.ACEfitness.org
(800) 825-3636
www.ACEfitness.org
(800) 825-3636
The food label on a 12-ounce bag of candy provides the following information:
Serving size:
Servings per container:
6 pieces (40 g)
8
160
27
% Daily Value
Total fat:
Saturated fat:
Sugars:
Protein:
3g
0.5 g
30 g
less than 1 g
4 percent
3 percent
11 percent
trace
What is the total amount of kilocalories (kcal) and percentage of calories that come from fat in the entire bag?
A. 27 kcal, 4 percent
B. 160 kcal, 7 percent
C. 216 kcal, 17 percent
D. 252 kcal, 30 percent
(The correct answer is C.)
Pace yourself and make efficient use of your time. You should be halfway through the exam (or slightly
more) when half of your time is up.
Read each question carefully and avoid skimming or speed-reading. Be sure you understand what the
question is asking. Pay special attention to phrases such as: BEST, MOST, etc.
Try to anticipate what the answer is but still read all response options carefully before finalizing an
answer. Remember that there is only one correct answer and two response options may appear to be
similar without careful reading.
Do not overanalyze or read into the question. Each question is written as clearly as possible and should be
interpreted as it appears. There is no hidden meaning or attempt to be tricky.
Eliminate the least plausible response options. Eliminating one or two response options will increase your
chances of selecting the correct answer.
Take care in marking your selected response correctly on paper answer sheets and/or the computer if
testing at a computer-based testing facility.
Although first impressions are best, change your answer if you feel strongly about it.
Response options on ACE exams are randomized. If you know absolutely nothing about a question, it is
best to simply guess and move on.
www.ACEfitness.org
(800) 825-3636
ACE has Study Assistance Consultants available to help candidates with questions as they prepare for their ACE
certification examination. These ACE Study Assistance Consultants have no involvement in the development and
delivery of ACE certification examinations; however, they are ACE Certified Professionals who have experience
working in the field and can help candidates navigate the exam content outline for the specific certification
program, and help them to prepare for careers in health and fitness. You can contact an ACE Study Assistance
Consultant via phone at (800) 825-3636 or (858) 576-6500, ext. 796 or email StudyAssistance@ACEfitness.org.
For more information about preparing for an ACE certification exam, please review the certification-specific
information on the ACE website (http://www.ACEfitness.org/fitness-certifications/default.aspx), or contact an
ACE Education Consultant at (800) 825-3636 or (858) 576-6500, ext. 782 for assistance.
EXAM ADMINSTRATION
ACE certification exams are managed by Castle Worldwide, Inc. (Castle), the testing service company that ACE
contracts for the development, administration, scoring, and security of ACE certification exams. Castle offers ACE
certification exams in a computer-based testing (CBT) format for all four certification programs.
Castle offers ACE exams at over 550 CBT facilities throughout the U.S. and Canada, and multiple locations
internationally. For security purposes, CBT exams are offered only at proctored testing facilities.
To register for an ACE examination at either a proctored CBT facility, go to the Exam Registration portion of the
ACE website: http://www.ACEfitness.org/certificationexams/default.aspx
test form. At such time that either program reaches large enough annual candidate volumes, that program would
be transitioned to IRT equating as the method for setting the passing standard for each form.
EXAM RESULTS
ACE computer-based exams are administered via Castles secure internet-based testing system at proctored
computer-based testing (CBT) facilities in the US, Canada, and internationally. Exams are scored upon completion,
with candidates receiving their exam scaled score and pass/fail status immediately upon submission of their
completed examination.
The scaled score and pass/fail status on the results candidates receive from Castle constitute a candidates official
score and pass/fail status. Only the scaled score determines pass/fail status. Any details that go beyond this scaled
score (e.g., domain performance in percentages), is provided only as a guide for failed candidates to identify the
domains where they have the greatest room to improve, should they choose to take the examination another time.
Candidates who achieve a final scaled score of 500 or more points on their certification exam will be awarded the
ACE certification for the exam that they successfully passed. Candidates who pass their ACE exam will receive
their certification within four to six weeks after the scores are released. Candidates who achieve a final scaled
score below 500 points will receive a failed status on the examination. These candidates have the ability to sit
for a certification exam for the specific program at a reduced rate (see Exam Fees).
Castle also sends the score reports to ACE on a daily basis, via secure data transfer, for all candidates who
complete an ACE examination on a given day. These exam results are stored in the specific candidates password
protected and secure ACE web account.
www.ACEfitness.org
(800) 825-3636
EXAM RESCORING
Should a candidate not pass the examination, yet believe that a scoring error was involved during the computer
scoring, he or she may appeal and request to have their entire examination manually rescored. While the results of
a manually scored examination rarely, if ever, differ from the result obtained through the automated process, the
candidate does have the right to pursue this option. In order to request a manual rescore, candidates must contact
ACE Exam Registration via phone at (800) 825-3636 or (858) 576-6500, ext. 783 or email
(ExamRegistration@ACEfitness.org) to receive a manual rescore form. Candidates must then submit the completed
form, along with the $50.00 rescoring fee to Castle Worldwide, Inc. All requests for a manual rescore must be
made within 30 days of the original examination date. Castle will inform the candidate of their rescored results
within two to four weeks of receiving the rescore request.
Personal Trainer
Calendar Year
Candidates
2015
13,103
65%
2014
12,012
67%
2013
10,452
67%
Calendar Year
Candidates
2015
2,913
79%
2014
2,641
82%
2013
2,036
76%
Candidates
2015
1457
75%
2014
1103
76%
2013
853
87%
Medical Exercise Specialist (formerly titled: Advanced Health and Fitness Specialist)
Calendar Year
Candidates
2015
117
56%
2014
100
77%
2013
147
47%
www.ACEfitness.org
(800) 825-3636
Online - Due to additional eligibility requirements, this format is permissible only for the ACE Personal Trainer
and Group Fitness Instructor Certification exams, and for currently ACE Certified Professionals registering for
the Health Coach Certification exam.
Phone registration - Permissible for all ACE certification exams based on eligibility criteria.
Faxed or mailed application - Permissible for all ACE certification exams based on eligibility criteria. Due to
the timeliness of registration for and confirmation of computer-based testing due to seat availability at the
internet-based testing facilities.
For CBT, the pre-requisite of holding a current CPR certificate with CPR information on file with ACE is mandatory.
As examination results are immediately provided with CBT, candidates cannot register for an ACE certification
examination without first submitting verification of a current CPR certificate.
Candidates can register for CBT examinations as early as 10 days prior to the date of the exam, and may have the
option to register as far out as 6 months in advance of the exam date provide such dates are available on the ACE
website. Once a candidate registers for a CBT examination, the requested examination location and timeslot
requires approval through the third-party contracted testing centers. The confirmation process for CBT exam
registrations is an automated process, with email confirmation of registration dates being either approved or
unavailable generally received by candidates within minutes of submitting their registration. On occasion, when
there are technical issues, this process can take up to 23 business days following registration. Once a candidates
preferred examination choice is approved, the candidate is subject to ACEs reschedule and cancellation policy. If
the preferred examination choice is unavailable, the candidate will receive an email with direction as to how to
request a new exam choice through the ACE Exam Registration portal at no additional charge.
INTERNATIONAL EXAMS
ACE offers its four certification exams via CBT exams internationally at select locations. To find an ACE exam
offered outside the US, please go to the ACE website at:
http://www.ACEfitness.org/certificationexams/default.aspx. You will need to click Find an exam location and
then choose a country of interest in the Select Country dropdown bar.
EXAM FEES
Checks or money orders should be in U.S. funds, drawn on a U.S. bank, and payable to ACE. ACE does do not
accept cash, purchase orders, or invoices and will return all incomplete registration applications and/or
registration applications with cash, purchase orders, invoices, declined credit cards, or returned checks. Active
military, veterans, and eligible spouses and dependents can receive reimbursement for their ACE exam fees from
the government by submitting appropriate paperwork as directed at http://www.gibill.va.gov/; this includes both
first time and retakes fees.
www.ACEfitness.org
(800) 825-3636
For the most up to date exam pricing please refer to the Exam Registration webpage:
http://www.ACEfitness.org/certificationexams/default.aspx
CBT Format
First Time
Reschedule
Retake*
Second ACE Certification
Formerly ACE certified
Professional
CBT Format
First Time
Reschedule
Retake*
Second ACE Certification
Formerly ACE certified
Professional
$249.00
$149.00
$199.00
$199.00
$199.00
$349.00
$299.00
$299.00
$299.00
$299.00
REFUNDS
Exam Voucher Policy
Candidates who purchase certification bundles that include an exam voucher are subject to the following policies:
ACE's Refund Policy allows for returns within 30 days from the date of purchase. All returns are subject to a
20% restock fee. Customers who have redeemed their exam voucher are not eligible for a refund.
Exam vouchers are non-refundable and non-transferable.
Exam vouchers must be redeemed within 6 months from the original date of purchase.
CPR/AED certification is required to register for the exam and must remain current through the exam date.
Course must include a live skills check; online-only CPR/AED courses not accepted.
Extensions are not given on exam vouchers.
Retake vouchers (included in select study bundles) must be redeemed within 60 days of the original failed
exam date.
Exceptions to the refund deadline will be considered on a case-by-case basis for documented cases of serious
illness, bereavement, natural disasters, and other emergencies. In these instances, candidates must electronically
date-stamp or postmark their request no later than 30 days after the examination date and provide any and all
supporting documentation. With proper documentation, candidates will be offered the option to apply their
examination fee towards a future registration to be scheduled within the next six months, or they can request a
full refund of examination fees. No refunds will be given for rescheduled exams.
www.ACEfitness.org
(800) 825-3636
EXAM RETAKES
Candidates who do not pass a certification examination are eligible to sit for the exam another time for the retake
fee of $199.00 for a period of one year after the date of the initial examination. After this one-year period, the
candidate must submit the first-time candidate exam fee.
Admission ticket
Current government-issued identification with photo ID and signature
Every attempt within reason is made to ensure a quiet and comfortable testing environment for all candidates.
However, some environmental distracters cannot be anticipated. Candidates are encouraged to bring appropriate
clothing (see admission ticket for clothing restrictions) to help adapt to cooler or warmer examination rooms and
to bring ear plugs if one is sensitive to noise distractions. Ear plugs will be subject to inspection by the proctor.
Only the individual named on both the admission ticket and registration roster and whose name on the photo
identification matches the registration roster will be permitted to take the examination. Candidates are strongly
www.ACEfitness.org
(800) 825-3636
advised to contact ACE if an admission ticket is not received via email. Failure to notify ACE may prohibit entry
into the examination center.
Candidates have three hours to complete the 150-multiple-choice question exam unless provided with special time
accommodations.
Candidates must arrive on time. Candidates are required to adhere to the following examination policies:
Candidates may be disqualified from taking or continuing forward in the examination process, or from receiving
exam results, if ACE, CASTLE and/or the examination proctor determine, either through direct observation or
through statistical analysis that the candidate engaged in collaborative, disruptive, cheating, or other
unacceptable behavior before, during or following the administration of the ACE exam.
CALCULATOR POLICY
Exam candidates for all four ACE certification programs will have access to a basic 4-function calculator with the
following functions: addition, subtraction, multiplication, and division. Candidates will have access to an online
calculator that is part of Castles CBT testing platform. CANDIDATES ARE NOT ALLOWED TO BRING THEIR OWN
CALCULATORS. THIS ACT WOULD CONSITUTE CHEATING AND BE SUBJECT TO ACES PROFESSIONAL PRACTICES AND
DISCIPLINARY PROCEDURES (http://www.ACEfitness.org/fitness-certifications/certified-code.aspx).
CONFIDENTIALITY POLICY
The purpose of the ACE examinations is to protect the public and other stake-holders against ineffective practices
and procedures. The examinations are intended to ensure minimal entry-level competency of fitness professionals.
Sharing of examination information with and between candidates, compromises the validity of the examination.
Consequently, in order to maintain the integrity and security of all ACE examinations, examination questions,
answers, or other source materials are never released to candidates under any circumstance.
Candidates are expected to prepare and pass examinations on their own merit. Candidates who intentionally
pursue examination information beyond what is legally and ethically shared by ACE and ACE employees, including
pursuit of previous examination candidates, are considered to be engaging in unethical and illegal acts and will be
disqualified from eligibility. All candidates who take the ACE examinations voluntarily agree to maintain
examination confidentiality and are contractually obligated to uphold this agreement. Printed examinations are
the copyrighted property of the American Council on Exercise and should any confidentiality agreement be
violated, the culpable person or persons will be prosecuted by the American Council on Exercise.
ACE does not discriminate against any individual on the basis of religion, gender, ethnic background, age, national
origin, or physical disability.
No information submitted to ACE and CASTLE will be released to a third party without authorization and a written
consent from the candidate. This includes examination results and pass/fail status.
The only situation where ACE provides individual pass/fail status to an organization is in conjunction with the
MyCAA program. In this program, military spouses who meet eligibility criteria with MyCAA can receive
reimbursement from the Department of Defense for expenses associated with ACE examinations and associated
study materials. Candidates eligible for and interested in receiving MyCAA funding give written consent for their
pass/fail status to be sent to MyCAA, allowing their expenses to be paid through the MyCAA funding.
www.ACEfitness.org
(800) 825-3636
ACE does verify if an individual currently holds an ACE certification. This information is readily available to the
public and employers via the Is my professional certified with ACE? search engine on the ACE website
(http://www.ACEfitness.org/acefit/locate-trainer/).
CANDIDATE COMMENTS
Upon completion of an ACE exam, candidates are given the chance to submit comments about the examination and
testing environment. At the conclusion of an ACE computer-based exam, candidates are asked to complete a brief
online survey about the testing environment. These comments are also reviewed by the Testing Manager at
CASTLE, and then copied and forwarded to the ACE Director of Credentialing. Where necessary, the ACE Senior
Manager, Credentialing will follow up with CASTLE to determine if further action is warranted.
www.ACEfitness.org
(800) 825-3636
Castle provides individual and aggregated score reports. Individual reports provide final scaled score, pass/fail
status, and domain performance (percentage correct). Aggregated score analysis evaluates item performance, to
help certification programs in identifying questions that continue to effectively measure knowledge and skills and
those that merit retirement or rewriting. Scoring and reporting services include:
www.ACEfitness.org
(800) 825-3636
Job Analysis/Role Delineation: A group of industry experts analyzes the specific job requirements in order to
develop an outline of the tasks, knowledge and skills required to perform the job effectively (e.g. group
fitness instruction, personal training, etc.).
2.
Validation Study: A research survey is conducted to determine the validity of the job analysis. The survey is
sent for validation to a large, random, national sample of fitness professionals who currently hold the
certification for which the job analysis was conducted.
3.
Item Writing: A national and representative panel of industry experts develops exam questions that are tied
to exam specifications and referenced to acceptable texts or documents. Once completed, each exam item,
or question, must be validated by three Subject Matter Experts who were not involved in writing the question.
4.
Exam Assembly: The questions are reviewed, selected and approved by an exam committee. The constructed
exam is then forwarded to Castle for final editing.
5.
Cut Score Determination: The passing score is determined as a standard for public protection. Each question
is rated by a group of industry experts using criterion-referenced procedures. The experts estimate the
percentage of minimally competent professionals that will answer each question correctly. The passing score
is then calculated and based on the overall degree of difficulty.
6.
Continual Exam Evaluation: Following an exam administration, there is a continual evaluation and analysis of
each question to help ensure validity. If a question is determined to be flawed, it is reworked or replaced.
Exam questions and exam forms will also be retired once they have had significant exposure in terms of exam
candidates.
A new exam-development process begins every 5 years, beginning with a new job analysis/role delineation. ACE
exams are developed using the six-point exam development process and are guided by standards accepted by the
American Psychological Association, the American Educational Research Association, and the National Council on
Measurement in Education. All ACE certification programs adhere to the 21 Standards of the National Commission
for Certifying Agencies (NCCA).
www.ACEfitness.org
(800) 825-3636
SECURITY
Disclosure of examination content or information to persons outside of the exam develop committees is prohibited
and constitutes a breech of security, compromising and invalidating the examination and certification in question.
All exam development members are required to sign Non-Disclosure agreements prior to participation, agreeing to
abide to security procedures established by the psychometric staff to prevent compromise of any examination. All
documents created during exam development meetings are shredded upon conclusion of the meeting by the ACE
Senior Manager, Credentialing and Castle Psychometric Project Manager.
www.ACEfitness.org
(800) 825-3636
Complete at least 20 hours (2.0 CEC; 1 hour=0.1 CEC) of ACE-approved continuing education credits (CEC)
Renew your cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED)
certificate(s). You must be current at time of renewal.
Remain in good standing with the American Council on Exercise.
Submit your renewal online or via fax or mail along with the appropriate renewal payment prior to the
expiration date for the certification. Renewal rates are scheduled to recognize individuals who hold
multiple credentials, and to provide discounts to those renewing online.
First Certification
On-time renewal
Additional Certifications: *
On-time renewal for 2 certifications
On-time renewal for 3 certifications
On-time renewal for 3 certifications
Late Renewals:
Up to 3 months late
Up to 6 months late
ONLINE
MAIL-IN/FAX
$129
$139
$69 each
$59 each
$49 each
$79 each
$69 each
$59 each
$169 each
$199 each
$169 each
$199 each
ACE mails renewal informational reminders six and twelve months prior to the expiration date of the professional
certification, and also sends email notifications at 90 and 30 days prior to the expiration date, informing
individuals on how they can attain ACE-approved CEC and renew their certification. ACE Certified Professionals can
access their web account at any time to check the status and expiration dates of their certifications, update and
verify CEC information on file, update and verify CPR/AED information on file, and to renew certifications.
Professionals who hold more than one ACE certification can apply the same CEC to more than one certification for
renewal, provided that the subject matter is appropriate for continuing education for all ACE certifications to
which the CEC are applied. Each certification has a renewal fee (see table above) and CPR/AED must be current at
the time of renewing an ACE certification.
If you have any questions about maintaining your ACE certification, please contact ACE Educational Services via
phone at (800) 825-3636 or (858) 576-6500, ext. 782, or via email at EducationalServicesMail@ACEfitness.org.
College course completion with a grade of C or higher, with 0.8 CEC awarded per Quarter unit and 1.0 CEC
awarded per Semester unit
Passing an additional ACE certification exam results in 2.0 CEC for the studying involved in preparing for an
ACE certification
www.ACEfitness.org
(800) 825-3636
Professional presentations can earn up to 0.5 CEC per renewal cycle for the research involved in developing
the presentation
Authorship of a correspondence course can earn up to 0.5 CEC per renewal cycle for the research involved in
developing the course
Serving on an ACE committee results in 0.5 CEC per calendar year
Obtaining another NCCA-accredited fitness related certification results in 0.5 CEC
Publishing fitness related articles, book chapters, books, or peer-reviewed journal articles can result in a
maximum of 0.5 CEC per renewal cycle
Clinical observation of surgical procedures that can enhance the understanding of human systems that relate
to the certification can be worth a maximum of 0.2 CEC per renewal cycle
Internships in a fitness or related setting can result in up to 0.2 CEC per renewal cycle (for college credit
internships, see college course information above)
Community outreach in a fitness related event or similar can result in 0.1 CEC per renewal cycle
For more information on how to maintain your ACE certification, log in to your My ACE Account and go to:
http://www.ACEfitness.org/cp/certified-maintain.aspx.
www.ACEfitness.org
(800) 825-3636
You can contact ACE Educational Services via phone at (800) 825-3636 or (858) 576-6500, ext. 782, or via email at
Support@ACEfitness.org.
CAREER DEVELOPMENT
ACE is committed to help ACE Certified Professionals develop their careers through quality continuing education,
advanced fitness certifications, and business opportunities. As such, ACE has created many opportunities to the
58,000 ACE Certified Professionals in the world. Some of those resources include:
ACE Study Assistance Department
Your personal reference desk and library. Get answers on industry trends from highly qualified fitness professionals
with access to 90 journals, 1,500 books and several databases of information. The ACE Resource Center is also
open to the public.
Discounted Insurance
Exclusive access to discounted liability, studio and health insurance.
Professional Discount Program
Professional discounts and special offers on fitness apparel, educational programs, products and more.
ACE Apparel & Business Cards
Look the part of an ACE Certified Professional with business cards, apparel and other gear emblazoned with the
ACE logo.
Find an ACE Pro
Located on the consumer side of the ACE website, this searchable online database puts you in front of thousands of
consumers each month, and provides peace of mind to a potential employer or client by allowing them an easy
tool for verifying your ACE certification.
Focus Groups & Surveys
From ACE decision-makers to the media, we rely on ACE Professionals for valuable feedback.
www.ACEfitness.org
(800) 825-3636
Certification status
State of residence
Position of standing with the American Council on Exercise
Personal information that the professional willingly permits to be posted on the ACE Find a Professional
search engine on the ACE website
The American Council on Exercise posts the ACE Private Policy information on its website at
http://www.ACEfitness.org/privacy.aspx. To protect the privacy of all candidates, consumers, and current and
former ACE Certified Professionals ACE posts a direct link to this ACE Private Policy at the bottom of every page of
the ACE website (www.ACEfitness.org), to explain ACEs online information practices and the choices individuals
can make about the way their information is collected and used.
ACE requests only the information needed in order to provide the highest level of service to individuals using the
ACE website or contacting ACE via email or phone. The types of personal information collected include:
Name
Address
Phone number
Company information
Email address
Credit/Debit Card Information (for purchases only credit card information is encrypted)
Our Site logs IP addresses and browser types for the purposes of system administration and user
functionality. These logs will be analyzed to improve the value of the materials available on our website.
While user sessions are tracked, users remain anonymous. We do not link IP addresses to any personally
identifiable information. We use non-identifying and aggregate information to better design our website.
We use the information you provide about yourself or someone else when placing an order or making a request
only to the extent necessary to complete that order or request.
We will not sell your email address or any other personal information. From time to time, we may send
information about our services to the email or mailing address provided by you. We may lease your mailing address
to organizations that share our mission and meet our criteria and standards of excellence. As an email recipient,
your email address is confidential. When an email message is sent to you, the sender does not see your name or
email address. The sender of a message however is always identified and the sender's return email address is
disclosed. This policy promotes responsible use of email and directs you to the right source if you feel that you are
receiving inappropriate messages.
www.ACEfitness.org
(800) 825-3636
ACE will share and disclose any information posted by certified personal trainers to the ACE database with IDEA
Health & Fitness Association and/or other third parties.
To be removed from receiving any mailings, you may contact our customer service department at
support@ACEfitness.org or (800) 825-3636. Unless we think that such action is necessary to comply with the law or
legal process or to protect the interests of ACE or others, we will not release personal information about you
without your consent.
Individuals can access or correct the personally identifiable information that ACE maintains on them by contacting
ACE Customer Service at support@ACEfitness.org or by visiting the ACE store and clicking on My Account. To better
protect privacy and security, the individuals email address must match the email address used to establish the
account. ACE uses this procedure to better safeguard private information. Any individuals who have questions
about their account may contact ACE Customer Service by phone at (800) 825-3636.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, ACE has put
in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information ACE
collects. ACE website users are responsible for keeping their password secret and are encouraged to never give
their password to anyone, even someone claiming to be an ACE employee. The ACE website may link to other
websites that may collect user information or solicit personal information. ACE does not control these sites,
therefore, ACE is not responsible or liable for the privacy practices or content of such sites.
Any candidate, consumer, or current or former ACE Certified Professional who has questions about his or her
information on file and ACE policies for the protection of their private information should contact the ACE
Customer Service Department at support@ACEfitness.org or (800) 825-3636.
SECURITY
ACE information is maintained in secure databases and archived electronically to a secure local network. Individual
information is accessible only via that persons ACE web account protected by the username email address and
password selected by the individual. Any hardcopy records are stored in locked filing cabinets in secure areas
within the ACE administrative building.
www.ACEfitness.org
(800) 825-3636