How IT and Back Office Outsourcing Can Help Reduce Operational Cost

How IT and Back office outsourcing can
help reduce operational cost
Zenith Software Inc
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Agenda
The Travel Industry Today

Challenges
Is outsourcing the answer
What to outsource
Outsourcing Model
Before you outsource
How Zenith can add value
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Travel Facts
The industry is here to stay and grow
Travel and Tourism is estimated at US$1.3 trillion in the

United States alone.
The Travel and Tourism industry is one of the country's
largest employers with 7.3 million direct travel-
generated jobs
Approximately 2.6 million hotels rooms are sold
everyday in the United States
Americans took over 1.6 billion leisure trips in 2005
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Convergence in The Travel Industry
The shrinking and integrating market place
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Challenges facing the industry
Survive and Succeed
Brick and Mortar??? or Emerging Technology???

Increase in inventory costs is forcing companies to cut
operational costs
The battle for Customer Loyalty
Innovation in customer experience
Listen to the Voice Of the Customer
Faster response time with 24X7 access
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Why is Outsourcing the answer?
The world is Flat
Technology and communication has shrunk the world

Focus on core business activity
Faster response time to the customer
Reduce operational costs
Effective resource utilization
Multi-lingual market place
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Outsourcing Direct Benefit
Cost saving is the KEY!!!
Description IT Cost per hour BPO Cost per hour
The hourly cost of an USD 55.00 USD 20.00

employee in USA is
The hourly cost of an USD 21.00 USD 10.00

Indian graduate
working offshore
Saving per employee USD 24.00 USD 10.00

per hour
Indirect benefits like.
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Outsourcing Indirect Benefits
Value add at no extra costs
24X7 operating capacity

Flexible staffing
Business process improvements
Ease of technology up-gradation
Remote maintenance, enhancement, monitoring and
support
Better monitoring improves productivity and efficiency
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What to outsource?
IT & BPO Processes
IT Back Office
E-commerce solutions 24X7 Help desks
Custom Application Reservation / Amendment /
Development Cancellation
Legacy Application Inbound / outbound call
Migration centres
System Integration Content Management
Application support Data Management
Technology Up-grade Reconciliation
Continuous Enhancement Rewards program
Query / email handling
Rate / Fare loading
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The outsourcing model
Engagement Framework
Transition Operation Steady

Pre start up Management Management State
Understand Client Map Clients Pilot implemented SLAs defined and

Business existing processes and monitored accepted
Review Client Identify training, Process mapped and Operations
Environment Infrastructure & fine tuned as stabilized and
resource needs required improved
Evaluate offshore Knowledge Quality and Multiple tasks
Viability transfer to productivity norms assigned to the
offshore team defined team
Identify short term Document risk, Team structure, roles Project team
and long term contingency and and responsibilities geared for flexi
goals operating plan defined staffing
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Before you outsource
The Devil is in the Detail
Partner Selection
Relationship Model
Process & Transition

Technology Delivery
& Scalability
a successful outsourcing relationship

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How Zenith can add value?
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US$100m group company Industry Knowledge

ISO 9001:2000 process combined with Technology
Diversified into Hardware expertise
Products, Software Time tested processes and

Products, Software methodologies
Development and BPO End-to-End solutions and
Services Services
Multi-cultural Dimension
Global delivery approach
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Zeniths Hotel Booking Framework
Enables hotels to have an online presence

Enables B2C and B2B hotel reservation process
Consists of three main modules
Hotel information system
Mid office application

Online reservation system
Can be integrated with any existing mid office application
The complete application can be customized to your requirement
Standard and customizable report formats
The framework is .NET based making it scalable, reliable and robust
Live demo at stall #13
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The Zenith Advantage
Small enough to know U large enough to serve U
Strong Execution &

Implementation Capability
High Quality
Varied Experience,
Standards
Proven Track Record
Financial Strength, Flexible Business &

Stability & Experience Zenith Software Limited Delivery Model
Robust Processes Strong Technical &

& Service Delivery Industry Knowledge
Significant
Cost Saving
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Question and
Answer Time
Visit stall #13 for a

live demo of
The Hotel Booking Framework
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How IT and Back Office Outsourcing Can Help Reduce Operational Cost

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How IT and Back office outsourcing can

help reduce operational cost

Zenith Software Inc

The Travel Industry Today

Travel and Tourism is estimated at US$1.3 trillion in the

Brick and Mortar??? or Emerging Technology???

Technology and communication has shrunk the world

Description IT Cost per hour BPO Cost per hour

The hourly cost of an USD 55.00 USD 20.00

The hourly cost of an USD 21.00 USD 10.00

Saving per employee USD 24.00 USD 10.00

Indirect benefits like.

24X7 operating capacity

Transition Operation Steady

Understand Client Map Clients Pilot implemented SLAs defined and

Process & Transition

a successful outsourcing relationship

US$100m group company Industry Knowledge

Diversified into Hardware expertise

Products, Software Time tested processes and

Enables hotels to have an online presence

Mid office application

Live demo at stall #13

Strong Execution &

Financial Strength, Flexible Business &

Robust Processes Strong Technical &

Visit stall #13 for a

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