0

McDonalds New Employee Manual

Ana Rodriguez

TECM 2700-Terry 9:00-9:50 a.m.

5/2/2014
Table of Contents
Introduction- Welcome to McDonalds! ................................................................................... 1
Employee Job Requirements ...................................................................................................... 2
Employee Job Functions.............................................................................................................. 4
Employee Wages .......................................................................................................................... 9
Sexual Harassment in the Workplace ..................................................................................... 10
Additional Resources ................................................................................................................ 13
Conclusion .................................................................................................................................. 14
 1

Introduction- Welcome to McDonalds!

Congratulations! You are now a McDonalds employee. This might be your first job, a
temporary job, or you might have transitioned to another McDonalds restaurant. In
any case, we welcome you to the McDonalds family.

This manual is a tool for you to use throughout your employment at McDonalds. This
manual covers job requirements, job functions, wage information, sexual harassment in
the workplace, and provides additional resources. The sole purpose of this manual is to
guide you in any time of need while youre working at McDonalds. If this manual does
not solve a problem or question you might have, additional resources are listed to guide
you to the right places.

We hope you are successful here at McDonalds, and we hope to enhance your success
by providing this new employee manual. Good Luck!
 2

Employee Job Requirements

McDonalds has certain guidelines for each of our employees to follow. These are the
specific job requirements for: Restaurant # 16866 756 W. Main St. Lewisville, TX 75067.

Employee Uniforms
New employees will be provided:

Uniform shirts
Hat
Nametag
You must provide your own pants. Acceptable uniform pants are black dress pants.
Unacceptable pants include, but are not limited to:
Jencos
Wide-legged jeans
Jeans with wide stitching on the seams
Warm-up pants
Running suit pants
You are responsible for cleaning and maintaining your uniform. You may not come in
to work if you are not completely dressed in uniform (shirt, pants, hat, and nametag).
Other Resources:
http://www.waytobeuniforms.com/ - create a free MAC account to view McDonalds
full Apparel Collection
http://www.waytobe.com/uniforms.html- learn more about McDonalds uniform
suppliers

Employee Appearance
An employee must follow these guidelines regarding employee appearance:

Limited size and amount of jewelry is allowed

Hair styles should not draw any attention (e.g. hair color, height, length, and
objects worn in hair). All employees must wear a hat or visor when on duty
Long or artificial nails are not permitted. Also, fingernail polish is not allowed.

Employee Job Requirements

 3

A clean-shaven appearance is preferred on all males. The only facial hair allowed
is a mustache that does not exceed the corners of the mouth. Goatees are not
allowed.
All employees must wear complete McDonalds uniforms
No earrings on males are allowed
No tongue rings, tongue studs, nose rings, or any other facial rings are allowed
while on duty
Chewing gum and drinking beverages of any kind are not allowed while on duty

Here are examples of what an acceptable appearance looks

like for managers (left) and crew (right) shown to the right.

Other Resources:
Speak to a manager directly (each restaurant has their own
specific set of rules).

Employee Meals
Manager Apparel & Crew Worker Apparel
You may purchase any menu item for price only during
break while on duty. Any store specials cannot be bought for price. Items off the
Dollar Menu cannot be bought for price if those are the only items you are buying.
Employees do not receive any kind of discounts while off duty or for family and
friends.

Other Resources:

http://www.mcdonalds.com/us/en/full_menu_explorer.html- view full menu items.

Employee Loitering
You are expected to arrive early when coming to work. Employees who have finished
their shift are requested to leave the premises as soon as possible. Off duty employees
are not permitted to loiter on McDonalds premises or disturb working employees.

Other Resources:

Speak to a manager directly (each restaurant has their own specific set of rules).

Employee Job Requirements

 4

Employee Job Functions

This chapter lists out the basic job functions and responsibilities of each worker
position.

Drive-Thru Responsibilities
1st Window (Pay Here): Training should provide you a basic understanding of where
each menu item is located on the register. When taking an order, you should:

1. Greet the customer (Example: Welcome to

McDonalds, may I take your order?).
2. Take the order (asking every once in a while,
anything else? or will that be all?).
3. When the customer is finished ordering, verify
their order is correct (Example: Is your order
correct on the screen?) by having them read their
order on the screen as in the picture shown on the A customer should verify their order is correct

right. This is especially important if they added

specifications to their order.
4. Tell the customer their total and say Thank You.
When the customer arrives at your window:
1. Greet them again (Example: Hello, how are you sir/maam?) with a smile.
2. During rush hours, its very convenient to repeat the order to the customer, so as
to not charge them wrong.
3. Repeat their total.
4. Charge their order
5. Return their change/card and their receipt and give them a farewell (Example:
Have a nice day!)
2nd Window (Pick-Up Here) - Training should provide you basic understanding of how
the screens displaying orders work and what buttons you should press and so on. For
each order, you should:
1. Gather all the drinks (These include: fountain drinks, McCafe drinks, milkshakes,
McFlurries, milks, juice boxes)
2. Greet the customer (Example: Hello, how are you?) with a smile.

Employee Job Functions

 5

3. Tell them what their drinks are and hand them to the customers (if you repeat
their order, the customer will know if the order was taken wrong and you can fix
it at the window).
4. Gather the food bag. Check to make sure all the food is in the bag. It is your
responsibility that all the food is in the bag before
handing it to the customer.
5. Repeat their food order briefly (Example: cheeseburgers
and a fry) while handing them their bag (again this would
clarify any mistakes when their order was taken) with a
smile as shown in the picture to the right.
Hand them their order with a smile!
NOTE: You risk losing your job if you give away any free
food or drinks, Happy Meal toys or any other products.
6. Say Thank You and give them a farewell.
Other Resources:
Speak to a manager directly (each restaurant has their own specific set of rules)

Kitchen Responsibilities
A working kitchen should have a minimum of two cooks (refer to diagram on next
page).

1st Cook (#1 on diagram) - You are responsible for beginning the assembly of the food.
Typically, you:
1. Toast the bread products
2. Get the paper wrap for the food
3. Put all the condiments, vegetables, and/or cheeses on the bread (making any
modifications if the customer has a special order).
2nd Cook (#2 on diagram) - You are responsible for finishing the assembly of the food.
Typically, you:
1. Add the meat/chicken
2. Wrap the food
3. Send it to the heated landing pad.

3rd Cook (#3 on diagram) - Sometimes there is a 3rd cook during rush hours. Typically,
you only:
1. Cook meat/chicken (essentially restocking)
2. Restock condiments

Employee Job Functions

 6

NOTE: This is the typical assembly line for burgers/sandwiches. This process differs for
salads, McWraps, etc. We provide the process for the burgers/sandwiches because
youll be using this process the most.

Other Resources:
http://www.mcdonalds.com/us/en/food/food_quality/see_what_we_are_made_of/insid
e_our_kitchens.html- view online videos about more kitchen processes and recipes

Speak to a manager directly (each restaurant has their own specific set of rules).

Employee Job Functions

 7

Front/Customer Service Lobby Responsibilities

Cashiering-Working a cash register grants you certain responsibilities:

You are responsible for having enough the correct amount of cash in your
register by the end of your shift (meaning you are not short on money)
You must greet a customer when they walk in the restaurant
Its preferable to repeat the customers order to verify the order is correct.
You are responsible for giving the customer their complete order.

Money Handling- You are responsible for depositing your cash profits in the safe at the
end of your shift. Training should educate you on how to properly deposit and leave
$100 on the register.

Lobby clean-up- Throughout the day, you will be asked to check the lobby. This means:

Sweeping (if necessary)

Wiping down tables
Returning dirty trays to the back
Light Mopping (if necessary)
Checking the trash cans (if theyre full, change the bag)

At the end of your shift, you are responsible for giving a thorough clean to the whole
lobby and bathrooms. You are also responsible for restocking all the cups, condiments,
lids, etc. for the front.

Other Resources:
Speak to a manager directly (each restaurant has their own specific rules)

Managerial Responsibilities
Organizing Crew Members- It is your responsibility to have a working number of staff
numbers to operate the restaurant. You must accommodate if you will be missing any
workers. If you do not find replacements or rearrange your workers, you will struggle
throughout the day, especially during rush hours. You are expected to place employees
in positions that you know will do their best in (Example: You know one employee is
fast and is good at memorizing orders, so he/she should be placed at the 2nd Drive-Thru
Window).

Employee Job Functions

 8

Customer Complaints- Training should educate on the proper process for documenting
a customer complaint. Your coworkers should also know how to handle and alert you
when a customer wants to file a complaint.

Money Handling-You are also responsible for ensuring that your coworkers make their
deposits correctly. If you are the closing manager, you need to ensure that the days
profits are complete and stored in the store safe. Training should provide you the basic
knowledge on your restaurants computer system to document the days profits.

Other Resources:

http://www.aboutmcdonalds.com/mcd/corporate_careers/training_and_development/h
amburger_university.html- learn more about management training

Employee Job Functions

 9

Employee Wages
Pay Period
You will receive your pay at least twice a month. Pay days are the 5th and 20th of every
month. If that day falls on a weekend or a holiday, payout will not occur until the next
working day. This restaurant does not permit advance pay prior to regular payday.

Probationary Period
All new employees, including management personnel, will be on probation for the first
180 days. At the end of the probationary period, the management team will evaluate
your training rate of pay. The management team will also determine if you are a
suitable employee and therefore remove your probationary period status.

Other Resources:

http://www.glassdoor.com/Salary/McDonald-s-Salaries-E432.htm- view salaries of other

McDonalds restaurants.

Employee Wages
 10

Sexual Harassment in the Workplace

McDonalds Sexual Harassment Policy
McDonalds strongly believes that all employees and applicants for employment should
be treated fairly and without regard to race, color, sex, religion, national origin, age,
disability, veterans status sexual orientation or any other prohibited basis. This applies
to all employment practices, including recruiting, hiring, pay, performance reviews,
training and development, promotions and other terms and conditions of employment..
Discrimination of harassment of a McDonalds employee, whether by another
employee, supplier, vendor or customer, will not be tolerated.

McDonalds will not tolerate any form of harassment, joking remarks, or other abusive
conduct (including verbal, non-verbal, or physical conduct) that demeans or shows
hostility toward an individual because of his/her race, color, sex, religion, national
origin, age disability, veteran status, sexual orientation or other prohibited basis and
that creates an intimidating, hostile or offensive work environment, unreasonably
interferes with an individuals work performance or otherwise adversely affects an
individuals employment opportunities.

McDonalds has ZERO tolerance for any form of sexual harassment of any employee,
whether male or female. Sexual harassment is prohibited because it may be
intimidating, an abuse of power, and is inconsistent with McDonalds policies, practices
and management philosophy.

All employees are required to adhere to McDonalds policy prohibiting discrimination

and harassment while on McDonalds premises, engaging in work-related activities,
company sponsored training or other functions and at non-company activities when
conduct at these would affect the work environment.

An employee violating this policy will lead to disciplinary action up to and including
discharge.

Definition/Types of Sexual Harassment

Sexual harassment is defined as unwelcomed sexual advances, requests for sexual
favors, and certain other verbal, non-verbal or physical conduct which is sexual or

Sexual Harassment in the Workplace

 11

based on gender that reasonably offended another person. Sexual harassment includes,
but is not limited to:

Verbal harassment, including jokes, comments or threats relating to sexual

activity, body parts, or other matters of a sexual nature.
Non-verbal harassment, including staring at a person body in a sexually
suggestive manner, sexually-related gestures or motions and/or
circulating sexually suggestive material
Physical conduct, including grabbing, holding, hugging, kissing, licking,
massaging, displaying private body parts, unnecessary touching or other
unwelcome physical conduct.
An employment decision (including promotion, demotion, compensation,
scheduling) made by a supervisor based on the employees submission to
or rejection of sexual conduct.
Submission to sexual conduct as an implicit or explicit condition of getting
or keeping a job.
Conduct that denigrates or shows hostility or aversion to a person because
of his//her gender and creates an intimidating, hostile or offensive work
environment.
Any other sexual conduct that unreasonably interferes with another
persons work performance or creates an intimidating, hostile or offensive
work environment or adversely affects another persons employment
opportunities.

Procedure on How to Report Sexual Harassment

All McDonalds employees hold the right to stop discriminatory, harassing and/or
offensive behavior directing towards him/her.

McDonalds encourages employees to freely report incidents of discrimination or

harassment without fear of reprisal. McDonalds prohibits retaliation against any
employee who has made a complaint about harassment or discrimination or has
cooperated in the investigation of such a complaint. Retaliation includes any
employment decision or other conduct made with the intent to punish an employee for
complaining about or assisting in the investigation of discrimination or harassment.

Sexual Harassment in the Workplace

 12

Any employee who feels subjected to discrimination or harassment should immediately

report it to the Shift Manager. You can also report your complaint to the Area
Supervisor or Owner.as an alternative.

Management employees who witness or receive reports of discriminatory or harassing

behavior are required to immediately report these events to the Area Supervisor or
Owner. Management employees who fail to make the report may be subject to
discipline.

Sexual Harassment Consequences

McDonalds will investigate your report thoroughly, keeping confidentiality. If the
investigation uncovers that sexual harassment was in play, McDonalds will take
disciplinary action against the offender ranging from a warning to termination.

Sexual Harassment towards the Customer

McDonalds employees are prohibited from discriminating against or harassing
customers, suppliers and vendors, based on race, color, sex, religion, natural origin,
disability, sexual orientation or any other unlawful reason, both in the course of work
related activities and at company-sponsored training or functions.

Management employees who witness or receive reports of discriminatory of harassing

behavior are required to take appropriate action, including immediately reporting such
behavior to the Area Supervisor or Owner.

Sexual Harassment in the Workplace

 13

Additional Resources
For Single Parents
http://www.spaoa.org/- Single Parents Alliance of America

http://www.singleparent411.org/- Single Parent Alliance and Resource Center

http://helpinghandsforsinglemoms.org/- Helping Hands for Single Moms

For Students
http://www.aboutmcdonalds.com/mcd/student_zone.html- Student Zone

http://www.mcdonalds.com/us/en/careers/training_education.html- Education

http://www.aboutmcdonalds.com/mcd/student_zone/scholarships.html- Scholarships

For Disabled Workers

http://www.mcdonalds.com/us/en/careers/benefits.html- Benefits

http://www.aboutmcdonalds.com/mcd/corporate_careers/benefits/highlights_of_what_
we_offer/health_and_protection.html- Health and Protection Policy

Contact Corporate
http://www.mcdonalds.com/us/en/contact_us.html- Online Research

Call HQ
1-800-244-6227
7 days a week
7:00 a.m. to 7:00 p.m. CST

Write to HQ
McDonald's Corporation, 2111 McDonald's Dr., Oak Brook, IL 60523

Additional Resources
 14

Conclusion
To conclude, we have provided one last helpful set of guidelines to ensure your success
here at McDonalds:

Come to work on time, and on the correct scheduled days.

Come to work with a clean uniform, nametag, hat, and good personal hygiene
Treat all customers and fellow employees with respect and always show a warm,
outgoing manner
Follow all McDonalds standards for food preparation, serving, and sanitation
If you are going to call in, call at least four hours prior to the start of your shift.
Do not:
Use company equipment without permission for purposes other than company
business
Steal company property, or property of customers or employees.
Give away free food or Happy Meal toys
Alter or falsify production or other company records
Falsify employee records
Come to work under the influence of alcohol or drugs
Drink or use drugs while on duty
Post, deface, or remove notices, signs or writing on bulletin boards without prior
authorization
Make false, vicious, profane, or malicious statements concerning any employees,
McDonalds products or its customers
Disrespect fellow employees and customers
Emit behavior that may reflect unfavorably on our restaurant or McDonalds
Corporation
Insubordinate management or any McDonalds representatives.
ALWAYS KEEP YOUR ATTITUDE IN CHECK; ITS THE MOST IMPORTANT
FACTOR REGARDING YOUR EMPLOYMENT!

Weve done our job to provide you the tools and knowledge of how this company
works. You are all set to begin working at McDonalds! Good luck and Welcome to
McDonalds!

Conclusion
 15

Index

Appearance, 2 manager, 3, 4, 6, 8, 9
behavior, 12, 13, 15 menu, 3, 5
cook, 6 money, 8
customer, 5, 6, 8, 9, 11 order, 5, 6, 8
employee, 1, 2, 9, 10, 11, 12, 13, 15 Resources, 1, 2, 3, 6, 7, 8, 9, 10, 14
food, 6, 8, 15 uniform, 2, 15

Index