2015

W A R R A N T Y I N F O R M AT I O N
FIAT
IMPORTANT

This booklet contains Chrysler Group LLC limited warranties. It

should be kept in your vehicle and presented to your Dealer if
any warranty service is needed.
The warranty text begins on page 4 of this booklet.
 WARRANTY COVERAGE AT A GLANCE
WARRANTY COVERAGE AT A GLANCE

DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 4 Yr/ 5 Yr/ 5 Yr/ 7 Yr/ 8 Yr/
12, 000 24,000 36,000 50,000 Unlmtd 50,000 100,000 Unlmtd 70,000 80,000
Basic Limited Warranty Coverage

Special Extended Warranty Coverage

Anti-Corrosion Perforation Limited Warranty:
All Panels
Outer Panels
Federal Emission Warranty
Federal Emission Warranty - Specified Comp.

2014 Chrysler Group LLC

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TABLE OF CONTENTS
1. Your Legal Rights Under These Limited 3.6 Other Exclusions . . . . . . . . . . . . . . . . . . . . . . 13
Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 3.7 Total Loss, Salvage, Junk, or Scrap Vehicles
Not Covered . . . . . . . . . . . . . . . . . . . . . . . . 14
2. Whats Covered Under Chrysler Group LLCs 3.8 Restricted Warranty . . . . . . . . . . . . . . . . . . . . 14
Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . .5 4. Other Terms of Your Warranties . . . . . . . . . . . . . . 15
2.2 Corrosion Warranty . . . . . . . . . . . . . . . . . . . . .8 4.1 Exchanged Parts May Be Used in
2.3 Restraint System Limited Warranty (Vehicle sold Warranty Repairs . . . . . . . . . . . . . . . . . . . . . 15
and registered in the State of Kansas only) . . . . .9 4.2 Pre-Delivery Service . . . . . . . . . . . . . . . . . . . 16
4.3 Production Changes . . . . . . . . . . . . . . . . . . . . 16
3. Whats Not Covered . . . . . . . . . . . . . . . . . . . . . . 10
3.1 Modifications Not Covered . . . . . . . . . . . . . . . 10 5. Emission Warranties Required By Law . . . . . . . . . 17
3.2 Environmental Factors Not Covered . . . . . . . . . 11 5.1 Federal Emission Warranty . . . . . . . . . . . . . . . 17
3.3 Maintenance Costs Not Covered . . . . . . . . . . . 12 5.2 Emission Performance Warranty . . . . . . . . . . . 19
3.4 Racing Not Covered . . . . . . . . . . . . . . . . . . . 12
3.5 Certain Kinds of Corrosion Not Covered . . . . . 12

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 TABLE OF CONTENTS
6. How to Get Warranty Service . . . . . . . . . . . . . . . . 20 8. Optional Service Contract . . . . . . . . . . . . . . . . . . 31
6.1 Where to Take Your Vehicle . . . . . . . . . . . . . . 20
6.2 How To Get Roadside Assistance Service - 9. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
U.S. or Canada Only * . . . . . . . . . . . . . . . . . 22 9.1 General Information . . . . . . . . . . . . . . . . . . . 32
6.3 Emergency Warranty Repairs . . . . . . . . . . . . . 24 9.2 Where To Go For Maintenance . . . . . . . . . . . . 32
6.4 Getting Service Under the Federal Emission
Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . 24

7. How to Deal with Warranty Problems . . . . . . . . . . 26

7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . 26
7.2 Helpful Addresses and Telephone Numbers . . . . 29

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YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES

1. Your Legal Rights Under Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
These Limited Warranties may not apply to you.
The warranties contained in this booklet are the only 1.1 Incidental and Consequential
express warranties that Chrysler Group LLC (Chrysler)
makes for your vehicle. These warranties give you Damages Not Covered
specific legal rights. You may also have other rights Your warranties dont cover any incidental or conse-
that vary from state to state. For example, you may quential damages connected with your vehicles fail-
have some implied warranties, depending on the state ure, either while under warranty or afterward.
where your vehicle was sold or is registered. Examples of such damages include:
These implied warranties are limited, to the extent lost time;
allowed by law, to the time periods covered by the inconvenience;
express written warranties contained in this booklet. the loss of the use of your vehicle;
If you use your vehicle primarily for business or the cost of rental vehicles, gasoline, telephone, travel,
commercial purposes, then these implied warranties do or lodging;
not apply and Chrysler completely disclaims them to the the loss of personal or commercial property; and
extent allowed by law. And the implied warranty of the loss of revenue.
fitness for a particular purpose does not apply if your Some states dont allow incidental or consequential
vehicle is used for racing, even if the vehicles is damages to be excluded or limited, so this exclusion
equipped for racing. may not apply to you.
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 WHATS COVERED UNDER CHRYSLER GROUP LLCS WARRANTIES

2. Whats Covered Under Limited Warranty. These warranty repairs or adjustments

including all parts and labor connected with them
Chrysler Group LLCs will be made by your authorized FIAT repair facility at
Warranties no charge, using new or remanufactured parts.
C. Items Covered by Other Warranties
2.1 Basic Limited Warranty The following are covered by separate warranties offered
by their makers. They are not covered by the Basic
A. Who Is Covered?
You are covered by the Basic Limited Warranty if you Limited Warranty:
are a purchaser for use of the vehicle. tires; or
B. Whats Covered items added or changed after your vehicle left the
The Basic Limited Warranty covers the cost of all parts manufacturing plant, such as accessories or protection
and labor needed to repair any item on your vehicle products, or items changed because of customization.
when it left the manufacturing plant that is defective in Be sure you get a copy of any warranty that applies to
material, workmanship or factory preparation. There is these items from your dealer, or from the maker of the
no list of covered parts since the only exception is tires. product. You can find the tire warranty statements in
You pay nothing for these repairs covered by the Basic your Owners Literature Package.

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WHATS COVERED UNDER CHRYSLER GROUP LLCS WARRANTIES
D. Towing Costs Are Covered Under Certain F. When It Ends
Circumstances The Basic Limited Warranty lasts for 4 years from the
Roadside Assistance covers the cost of towing your date it begins or for 50,000 miles on the odometer,
vehicle to the nearest authorized FIAT repair facility if whichever occurs first. But the following items are
your vehicle cant be driven because a covered part has covered only for 12 months or for 12,000 miles on the
failed. Roadside Assistance lasts for up to 4 years, with odometer, whichever occurs first:
no mileage limit, calculated from the warranty start date. brakes (rotors, pads, linings, and drums);
See Section 6.2 for information on how to get Roadside
Assistance service in the United States and Canada. wiper blades;

E. When It Begins clutch discs or modular clutch assembly (as equipped);

The Basic Limited Warranty begins on either of the windshield and rear window; and
following dates, whichever is earlier:
wheel alignment and wheel balancing.
the date you take delivery of the vehicle; or
the date when the vehicle was first put into service
for example, as a dealer demo or as a Chrysler
company vehicle.

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 WHATS COVERED UNDER CHRYSLER GROUP LLCS WARRANTIES
G. Registration and Operation Requirements H. If Your vehicle Leaves the United States
The Basic Limited Warranty covers your vehicle only if: (We Include U.S. Possessions and Territories
it was built for sale in the U.S.; as Part of the United States for Warranty
Purposes):
its registered in the U.S.;
EXCEPT WHERE SPECIFICALLY REQUIRED
its driven mainly in the U.S. or Canada; and BY LAW, THERE IS NO WARRANTY
its operated and maintained in the manner described COVERAGE ON THIS VEHICLE IF IT IS
in your Owners Manual. SOLD IN OR REGISTERED IN COUNTRIES
OTHER THAN THE UNITED STATES.
This policy does not apply to a vehicle that has
received authorization for export from Chrysler.
Dealers may not give authorization for export. You
should consult an authorized dealer to determine
vehicles warranty coverage if you have any questions.
This policy does not apply to a vehicle registered
to U.S. government officials or military personnel on
assignment outside of the United States.

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WHATS COVERED UNDER CHRYSLER GROUP LLCS WARRANTIES

2.2 Corrosion Warranty C. How Long It Lasts

The Corrosion Warranty starts when your Basic Limited
A. Who Is Covered? Warranty begins under 2.1(E).
You are covered by the Basic Limited Warranty if you
are a purchaser for use of the vehicle. This warranty has two time-and-mileage limits:
For sheet metal panels, the limit is 36 months, with no
B. Whats Covered
mileage limit.
This warranty covers the cost of all parts and labor
needed to repair or replace any body sheet metal panels For an outer-body sheet metal panel one that is
that have been perforated by rust from the inside out. finish-painted and that someone can see when walking
If a hole occurs because of something other than corro- around the vehicle the limits are 5 years or unlim-
sion, this warranty does not apply. Cosmetic or surface ited miles on the odometer, whichever occurs first.
corrosion resulting, for example, from stone chips or
scratches in the paint is not covered. For more details
on what isnt covered by this warranty, see 3.5.

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 WHATS COVERED UNDER CHRYSLER GROUP LLCS WARRANTIES
D. Whats Not Covered 2.3 Restraint System Limited Warranty
Please note that while the standard Corrosion Limited (Vehicle sold and registered in the
Warranty applies to defects in material and/or workman-
State of Kansas only)
ship, it does not cover the vehicles matte finish appear-
For a vehicle sold and registered in the State of Kansas,
ance (if equipped).
seatbelts and related seatbelt components are warranted
Maintaining the matte finish appearance is solely the against defects in workmanship and materials for
responsibility of the vehicle owner as described in your 10 years, regardless of mileage. This warranty does not
Owners Manual. cover replacement of seatbelts and related components
required as the result of collision.

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WHATS NOT COVERED

3. Whats Not Covered the costs of any repairs or adjustments that might be
caused or needed because of the installation or use of
3.1 Modifications Not Covered non-Chrysler parts, components, equipment, materials,
or additives.
A. Some Modifications Dont Void the Performance or racing parts are considered to be
Warranties But Arent Covered non-Chrysler parts. Repairs or adjustments caused by
Certain changes that you might make to your vehicle do their use are not covered under your warranties.
not, by themselves, void the warranties described in this
booklet. Examples of some of these changes are: Examples of the types of alterations not covered are:

installing non-Chrysler Group LLC (Chrysler) parts, installing accessories except for genuine Chrysler /
components, or equipment (such as a non-Chrysler MOPAR accessories installed by an authorized FIAT
radio or speed control); and repair facility;

using special non-Chrysler materials or additives. applying rustproofing or other protection products;

But your warranties dont cover any part that was not changing the vehicle configuration or dimensions,
on your vehicle when it left the manufacturing plant or such as converting the vehicle into a limousine; or
is not certified for use on your vehicle. Nor do they cover using any refrigerant that Chrysler has not approved.

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 WHATS NOT COVERED
B. Modifications That WILL Void Your 3.2 Environmental Factors Not Covered
Warranties Your warranties dont cover damage caused by environ-
These actions will void your warranties: mental factors such as airborne fallout, bird droppings,
disconnecting, tampering with, or altering the odom- insect damage, chemicals, tree sap, salt, ocean spray,
eter will void your warranties, unless your repairing acid rain, and road hazards. Nor do your warranties
technician follows the legal requirements for repairing cover damage caused by hailstorms, windstorms, torna-
or replacing odometers; or does, sandstorms, lightning, floods, and earthquakes.
attaching any device that disconnects the odometer Your warranties do not cover conditions resulting
will also void your warranties. from anything impacting the vehicle. This includes
cracks and chips in glass, scratches and chips in painted
surfaces, or damage from collision.

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WHATS NOT COVERED

3.3 Maintenance Costs Not Covered cleaning and polishing; and

Your warranties dont cover the costs of repairing damage replacing worn wiper blades, worn brake pads and
caused by poor or improper maintenance. Nor do they linings, or clutch linings.
cover damage caused by the use of contaminated fuels, or
by the use of fuels, oils, lubricants, cleaners or fluids other 3.4 Racing Not Covered
than those recommended in your Owners Manual. Your warranties dont cover the costs of repairing
The warranties dont cover the costs of your vehicles damage or conditions caused by racing, nor do they
normal or scheduled maintenance the parts and services cover the repair of any defects that are found as the result
that all vehicles routinely need. Some of these parts and of participating in a racing event.
services, which your warranties dont cover, include:
3.5 Certain Kinds of Corrosion Not
lubrication;
Covered
engine tune-ups; Your warranties dont cover the following:
replacing filters, coolant, spark plugs, bulbs, or fuses corrosion caused by accident, damage, abuse, or
(unless those costs result from a covered repair); vehicle alteration;

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 WHATS NOT COVERED
surface corrosion caused by such things as industrial misuse for example, driving over curbs or over-
fallout, sand, salt, hail, ocean spray, and stones; loading;
corrosion caused by the extensive or abnormal trans- tampering with the emission systems, or with a part
port of caustic materials like chemicals, acids, and that could affect the emission systems;
fertilizers; and use of used parts, even if they were originally sup-
corrosion of special bodies, body conversions, or plied by Chrysler (however, authorized Chrysler /
equipment that was not on your vehicle when it left the MOPAR remanufactured parts are covered);
manufacturing plant or was not supplied by Chrysler. windshield or rear window damage from external
objects;
3.6 Other Exclusions
Your warranties dont cover the costs of repairing any changes made to your vehicle that dont comply
damage or conditions caused by any of the following: with Chrysler; or
fire or accident; using any fluid that doesnt meet the minimum
recommendations in your Owners Manual.
abuse or negligence;

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WHATS NOT COVERED

3.7 Total Loss, Salvage, Junk, or Scrap 3.8 Restricted Warranty

Vehicles Not Covered Your warranties can also be restricted by Chrysler.
A vehicle has no warranty coverage of any kind if: Chrysler may restrict the warranty on your vehicle if the
vehicle is not properly maintained, or if the vehicle is
the vehicle is declared to be a total loss by an
abused or neglected, and the abuse or neglect interferes
insurance company;
with the proper functioning of the vehicle. If the war-
the vehicle is rebuilt after being declared to be a total ranty is restricted, coverage may be denied or subject
loss by an insurance company; or to approval by Chrysler before covered repairs are
the vehicle is issued a certificate of title indicating performed.
that it is designated as salvage, junk, rebuilt,
scrap, or some similar word.
Chrysler will deny warranty coverage without notice
if it learns that a vehicle is ineligible for coverage for any
of these reasons.

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 OTHER TERMS OF YOUR WARRANTIES

4. Other Terms of Your Examples of the kinds of parts that might be serviced
in this way are:
Warranties engine assemblies;
4.1 Exchanged Parts May Be Used in transmission assemblies;
Warranty Repairs instrument cluster assemblies;
In the interest of customer satisfaction, Chrysler Group
radios, tape, CD and DVD players;
LLC (Chrysler) may offer exchange service on some
vehicle parts. This service is intended to reduce the speedometers; and
amount of time your vehicle is not available for your use powertrain control modules.
because of repairs. Parts used in exchange service may
be new, remanufactured, reconditioned, or repaired, To help control suspected ozone-depleting agents, the
depending on the part involved. EPA requires the capture, purification, and reuse of
automotive air-conditioning refrigerant gases. As a result,
All exchange parts that might be used meet Chrysler a repair to the sealed portion of your air-conditioning
standards, and have the same warranties as new parts. system may involve the installation of purified reclaimed
refrigerant.

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OTHER TERMS OF YOUR WARRANTIES

4.2 Pre-Delivery Service 4.3 Production Changes

A defect in or damage to the mechanical, electrical, Changes may be made in vehicles sold by Chrysler and
sheet-metal, paint, trim, and other components of your its dealers at any time without incurring any obligation to
vehicle may have occurred at the factory or while it was make the same or similar changes on vehicles previously
being shipped to the dealer. built or sold.
Such a defect or damage is usually detected and
corrected at the factory. In addition, dealers must inspect
each vehicle before delivery. They repair any defects or
damage detected before the vehicle is delivered to you.

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 EMISSION WARRANTIES REQUIRED BY LAW

5. Emission Warranties Required evaporative-emission canister and controls;

By Law exhaust manifold;

exhaust gas recirculation valve and control system;
5.1 Federal Emission Warranty exhaust pipes (between exhaust manifold and catalyst);
A. Parts Covered for 2 Years or 24,000 Miles fuel cap and tank assembly, pump, and fuel lines;
Federal law requires Chrysler Group LLC (Chrysler) to
warrant the following emissions parts for 2 years or ignition system;
24,000 miles, whichever occurs first. Chrysler covers all intake manifold;
of these parts under the Basic Limited Warranty for
on-board diagnostic-system components;
4 years or 50,000 miles, whichever occurs first.
Air system controls; oxygen sensors;

electronic fuel injection system, including injector; positive crankcase-ventilation (PCV) valve or orifice;
secondary ignition wires;

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EMISSION WARRANTIES REQUIRED BY LAW
spark plugs; B. Parts Covered for 8 years or 80,000 miles
If your vehicle has one of the following parts, this
throttle body;
Federal Emission Warranty covers that part for a period
transmission-control module; of 8 years or 80,000 miles, whichever occurs first,
vacuum hoses, clamps, and fittings, as well as tubing calculated from the start of the Basic Limited Warranty
used for these components; as set forth in Section 2.1(E). The covered parts are:

vacuum, temperature, altitude, speed, time-sensitive catalytic converter; and

valves, sensors, and switches used in these compo- powertrain control module.
nents and systems.

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 EMISSION WARRANTIES REQUIRED BY LAW

5.2 Emission Performance Warranty your vehicle has failed a federally approved state or
This warranty supplements the federal warranty under local emissions test;
5.1. It lasts for 2 years or 24,000 miles on the odometer, your vehicle has been maintained and operated prop-
whichever occurs first. If your vehicle has one of the erly up until it fails such a test; and
following parts, catalytic converter and powertrain
control module, this Federal Emission Warranty covers you face a real penalty for example, a fine or the
that part for a period of 8 years or 80,000 miles, loss of the use of your vehicle because the vehicle
whichever occurs first. These limits are counted from the has failed the test.
time when your Basic Limited Warranty begins under Section 6.4 explains how to get service under this
2.1(E). The Emission Performance Warranty covers the warranty.
cost of repairing or adjusting any components or parts
that might be needed for your vehicle to pass Federal
Emission Standards for a federally approved state or
local emissions test, but only if:

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HOW TO GET WARRANTY SERVICE

6. How to Get Warranty Service B. In Canada and Mexico:

If you are traveling temporarily in Canada or Mexico,
6.1 Where to Take Your Vehicle and your vehicle remains registered in the United States,
your Chrysler warranty still applies. Service may be
A. In the United States (We Include U.S. requested at any authorized FIAT repair facility.
Possessions and Territories as Part of the
C. In a Foreign Country Outside of North
United States for Warranty Purposes):
America:
Warranty service must be done by an authorized FIAT
If you are traveling temporarily outside of North America,
repair facility. We strongly recommend that you take
and your vehicle remains registered in the United States:
your vehicle to your Selling Dealer. They know you and
your vehicle best, and are most concerned that you get You should take your vehicle to an authorized FIAT
prompt and high quality service. If you move within the repair facility. They should give you the same war-
United States, warranty service may be requested from ranty service you receive in the United States.
any authorized FIAT repair facility.

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 HOW TO GET WARRANTY SERVICE
If the authorized FIAT repair facility charges you for D. If You Move:
repairs which you feel should be covered under your If you move to another country, be sure to contact the
warranty, please get a detailed receipt for the work FIAT Customer Assistance Center (section 7.2) and the
done. Make sure that this receipt lists all warranty customs department of the destination country before
repairs and parts that were involved. (This receipt will you move. Vehicle importation rules vary considerably
be similar to the one used by the authorized FIAT from country to country. You may be required to present
repair facility who normally services your vehicle.) documentation of your move to Chrysler in order to
continue your warranty coverage. You may also be
When your vehicle returns to the United States,
required to obtain documentation from Chrysler in order
contact the FIAT Customer Assistance Center (section
to register your vehicle in your new country.
7.2) for reimbursement consideration. You will nor-
mally need to provide a copy of the receipt, your E. Notice:
vehicle registration and any other relevant documents. If your vehicle is registered outside of the United States,
Reimbursement will not be considered if the vehicle and you have not followed the procedure set out above,
does not return to the United States. your vehicle will no longer be eligible for warranty
coverage of any kind. (Vehicles registered to United States
government officials or military personnel on assignment
outside of the U.S. will continue to be covered.)

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HOW TO GET WARRANTY SERVICE

6.2 How To Get Roadside Assistance B. What To Do:

Service - U.S. or Canada Only * If your vehicle requires jump start assistance, out of
gas/fuel delivery, tire service, lockout service or towing
A. Who Is Covered: due to a defect covered under the Basic Limited War-
You are covered by the Roadside Assistance services if ranty, dial toll-free 1-888-242-6342. Provide your name,
you are a purchaser for use of the vehicle. The Roadside vehicle identification number, license plate number, and
Assistance services lasts for 4 years, regardless of your location, including the telephone number from
mileage, calculated from the start date of the Basic which you are calling. Briefly describe the nature of the
Limited Warranty, as set forth in Section 2.1(E). problem and answer a few simple questions.
You will be given the name of the service provider and
an estimated time of arrival. If you feel you are in an
unsafe situation, please let us know. With your consent,
we will contact local police or safety authorities.

* Roadside assistance services provided through Cross Country Motor

Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and
WY, where services are provided by Cross Country Motor Club of
California, Inc., Medford, MA 02155.
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 HOW TO GET WARRANTY SERVICE
C. Covered Services: Lockout Service Whether the keys are locked in
Flat Tire Service If you are inconvenienced by a flat your vehicle or frozen locks are keeping you from
tire, we will dispatch a service provider to use your getting on your way, help is just a phone call away at
vehicles Tire Service Kit to seal small punctures up to 1-888-242-6342. This service is limited to providing
1/4 in the tire tread or your vehicles temporary spare as access to the vehicles seating area. It does not cover the
recommended in your Owners Manual. This is not a cost of replacement keys.
permanent flat tire repair. Towing Service Our towing service gives you peace of
Out of Gas/Fuel Delivery Drivers cant always count on mind and confidence. If your vehicle becomes disabled
a gas station being nearby - especially when traveling as a result of a mechanical breakdown, Roadside Assis-
away from home. Just call 1-888-242-6342, and we will tance will dispatch towing service to transport your
dispatch a service provider to deliver a small amount of vehicle to the closest authorized FIAT repair facility.
fuel (maximum 2 gallons) to get you to a nearby station.
Battery Jump Assistance No time is a good time for a
dead battery, but with Roadside Assistance, you dont
have to worry about being stranded. We will dispatch a
service provider to provide you with a battery jump
anytime, day or night.

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HOW TO GET WARRANTY SERVICE
D. If Unable to Contact Roadside Assistance: 6.3 Emergency Warranty Repairs
If you are unable to contact Roadside Assistance and you If you have an emergency and have to get a warranty
obtain towing services on your own, you may submit repair made by someone other than an authorized FIAT
your original receipts from the licensed towing or service repair facility, follow the reimbursement procedure in
facility, for services rendered within 30 days of the 6.1(C).
occurrence. Be sure to include your vehicle identification
number, odometer mileage at the time of service and 6.4 Getting Service Under the Federal
current mailing address. We will process the claim based Emission Warranties
on vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amounts you actually A. What to Do
paid, based on the usual and customary charges for that If your vehicle has failed an emissions test described
service in the area where they were provided. Chrysler in 5.2:
Group LLCs determination relating to reimbursement Take it to an authorized FIAT repair facility as soon as
are final. Correspondence should be mailed to: possible.
Chrysler Towing Assistance Give the service representative the printout showing
P.O. Box 9145 that your vehicle failed the test.
Medford, MA 02155
Attention: Claims Department
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 HOW TO GET WARRANTY SERVICE
If possible, bring all service receipts, maintenance If you want more information about getting service
logs, and records proving that your vehicle has been under the Federal Emission Warranty or the Performance
properly maintained, since you may be required to Warranty, or if you want to report what you think is a
show them. violation of these warranties, you can contact:
B. Further Steps You Can Take, and How to Manager, Certification and Compliance
Get More Information Division Warranty Claims
If you think your authorized FIAT repair facility has Environmental Protection Agency
wrongly denied you emission-warranty coverage, follow 1200 Pennsylvania Avenue, NW
the steps described in 7.1. Chrysler will reply to you in Mail Code 6403J
writing within 30 days after receiving your complaint (or Washington, D. C. 20460
within the time limit required by local or state law). If the
owner is not notified within 30 days that a performance
warranty claim is denied, the manufacturer must repair
the vehicle free of charge.

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HOW TO DEAL WITH WARRANTY PROBLEMS

7. How to Deal with Warranty Step 2:

If your dealership or authorized FIAT repair facility still
Problems cant resolve the problem, contact the FIAT Customer
Assistance Center. Youll find the address in section 7.2.
7.1 Steps to Take
B. What Chrysler Will Do
A. In General Once you have followed the two steps described in
Normally, warranty problems can be resolved by your 7.1(A), a Chrysler representative at Chrysler headquar-
dealers sales or authorized FIAT repair facility depart-
ters will review your situation. If its something that
ments. Thats why you should always talk to your
Chrysler can help you with, Chrysler will provide your
authorized FIAT repair facility service manager or deal-
dealer with all the information and assistance necessary
ers sales manager first. But if youre not satisfied with
to resolve the problem. Even if Chrysler cant help you,
your dealers or authorized FIAT repair facility response
Chrysler will acknowledge your contact and explain
to your problem, Chrysler Group LLC (Chrysler)
recommends that you do the following: Chryslers position.

Step 1:
Discuss your problem with the owner or general manager
of the dealership or authorized FIAT repair facility.

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 HOW TO DEAL WITH WARRANTY PROBLEMS
C. If Your Problem Still Isnt Resolved For National Center for Dispute Settlement
Customers Residing in Arkansas, Idaho, P.O. Box 727
Kentucky, Minnesota and Montana ONLY: Mt. Clemens, MI 48046
(NOTE: This Process is not available for residents of The CAP reviews only vehicle disputes involving
other states.) Chrysler Group LLC (Chrysler) Limited Warranty or a
If you cant resolve your warranty problem after Chrysler / Mopar Part Limited Warranty. The CAP does
following the two steps described in 7.1(A), and you live not review disputes involving the sale of a new or used
in Arkansas, Idaho, Kentucky, Minnesota or Montana vehicle, personal injury/property damage claims, dis-
ONLY, you can contact the Chrysler Group LLC Cus- putes relating to design of the vehicle or part, or disputes
tomer Arbitration Process in your area. which are already the subject of litigation.
You may obtain a brochure describing Chrysler Group The CAP will need the following information from you:
LLCs Customer Arbitration Process, including an appli- 1) Legible copies of all documents and repair orders
cation, by calling 1-888-242-6342. This service is strictly relevant to your case, 2) Vehicle identification number of
voluntary, and you may submit your dispute directly to your vehicle, 3) A brief description of your unresolved
the Customer Arbitration Process (CAP) at no cost. The concern, 4) The identity of your servicing authorized FIAT
CAP is administered by an independent dispute settle- repair facility /selling dealer, 5) The date(s) of repair(s) and
ment organization and may be contacted in writing at the mileage at the time, 6) Current mileage, and 7) A descrip-
following address: tion of the action you expect to resolve your concern.
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HOW TO DEAL WITH WARRANTY PROBLEMS
Upon receipt of your request: If you request a documents-only review, an NCDS
The National Center for Dispute Settlement (NCDS) panel will review and decide your case. Neither you,
will acknowledge receipt of your request, by mail, the dealer nor Chrysler need be present.
within ten (10) days, and advise you whether or not NCDS will send you a written Statement of Decision.
your dispute is within the jurisdiction of the Process. This statement will include the decision, any action to
When your request is within jurisdiction NCDS will be taken by the dealer or Chrysler and the time by
request Chrysler and the dealer to present their side of which the action must be taken. The decision will be
the dispute. You will receive copies of their responses. binding on the dealer and Chrysler but not on you
unless you accept the decision.
While your dispute is pending NCDS or Chrysler may
contact you to see if your case can be settled by If any action is required on the part of the servicing
agreement. If a settlement is offered to you, Chrysler authorized FIAT repair facility /selling dealer or
will ask you to sign a form that contains that settlement. Chrysler you will be contacted within ten (10) days
Your case will then be closed. There is no requirement after the date by which the dealer or Chrysler must act
for you to participate in this settlement process. to determine whether performance has been rendered.

If you requested an oral hearing, a decision-maker will The entire dispute settlement process will normally
contact you to arrange a convenient time and place for take no longer than 40 days.
a hearing. Usually, this will be at a dealership near you.
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 HOW TO DEAL WITH WARRANTY PROBLEMS
The CAP dispute settlement procedure does not take 7.2 Helpful Addresses and Telephone
the place of any state or Federal legal remedies Numbers
available to you. Whether or not you decide to submit Here are the addresses and telephone numbers of the
your dispute to the Process, you are free to pursue FIAT Customer Assistance Center that can help you
other legal remedies. wherever you happen to be. Contact the one that covers
D. Notice Under State Lemon Laws your area:
Some states have laws allowing you to get a replacement In the United States:
vehicle or a refund of the vehicles purchase price under FIAT Customer Assistance Center
certain circumstances. These laws vary from state to P.O. Box 21-8004
state. If your state law allows, Chrysler requires that you Auburn Hills, Michigan 48321-8004
first notify us in writing of any service difficulty that you Phone: 1-888-242-6342
may have experienced so that we can have a chance to
To contact FIAT by email, at:
make any needed repairs before you are eligible for
http://www.fiatusa.com
remedies provided by these laws. In all other states, we
ask that you give us written notice of any service
difficulty. Send your written notice to the FIAT Customer
Assistance Center at the address in 7.2.

29
HOW TO DEAL WITH WARRANTY PROBLEMS
In Canada: In Puerto Rico and U.S. Virgin Islands:
Chrysler Canada, Inc. Customer Service
Customer Service Chrysler Group International Services LLC
Chrysler Centre Box 191857
P.O. Box 1621 San Juan, Puerto Rico 00919-1857
Windsor, Ontario N9A-4H6 Phone: (787) 782-5757
Phone: (800) 465-2001 Fax: (787) 782-3345
In Mexico, contact the Customer Relations
Office for vehicles at:
1240 Prolongacion Paseo de la Reforma Av.
Santa Fe, C.P. 05109
Deleg. Cuajimalpa, Mexico
Phone (in Mexico): (015) 5081-7568
Phone (outside Mexico): (800) 505-1300

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 OPTIONAL SERVICE CONTRACT

8. Optional Service Contract

Chrysler Group LLCs optional service contracts offer
valuable protection against repair costs when these
warranties no longer apply. They complement but dont
replace the warranty coverages outlined in this booklet.
A variety of plans are available, covering various time-
and-mileage periods and various groups of the vehicles
mechanical components. (Service contracts arent avail-
able if you live in a U.S. possession or territory.)
Chrysler Group LLC service contracts are the ONLY
vehicle extended protection plans authorized, endorsed
and backed by Chrysler Group LLC to provide addi-
tional protection beyond your vehicles warranty. Look
for our Brand logo and ask your dealer for details.

31
MAINTENANCE

9. Maintenance 9.2 Where To Go For Maintenance

Chrysler recommends that you return to the dealer from
9.1 General Information whom you bought your vehicle for all maintenance
Its your responsibility to properly maintain and operate service both during and after the warranty periods.
your new vehicle. Follow the instructions contained in Although you can get warranty service from any dealer
the General and Scheduled Maintenance Service guide- who sells your particular make, returning to your selling
lines in your Owners Manual. Regular, scheduled main- dealer will help ensure that all your service needs are met
tenance is essential to trouble- free operation. If there and that youre completely satisfied. Authorized FIAT
is a dispute between you and Chrysler Group LLC repair facility technicians are specifically trained to
(Chrysler) concerning the maintenance of your vehicle, proficiently perform maintenance and repair procedures
Chrysler will require you to provide proof that your on your vehicle.
vehicle was properly maintained. Authorized FIAT repair facilities will help ensure that
For your convenience, Chrysler has prepared a Main- all your service needs are met and that youre completely
tenance Log which is included in your Owners Manual. satisfied. Chrysler strongly recommends you use genuine
You should use this Maintenance Log to keep track of Chrysler/MOPAR parts to maintain your vehicle.
scheduled maintenance, either by routinely having the
repairs entered in your Maintenance Log, or by keeping
receipts or other documentation of work youve had
done on your vehicle in your Maintenance Log.
32
 Second Owners Name
Original Owners Name
Street Address
Street Address
City and State Zip Code

City and State Zip Code

Date of Second Purchase Mileage at Purchase

Vehicle Identification Number Third Owners Name

Warranty Start Date (In-Service Date) Mileage at Delivery Street Address

City and State Zip Code

Selling Dealer Code

Date of Third Purchase Mileage at Purchase

City State

Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or
address change, and write the details here.
Chrysler Group LLC
15GENF-026-AB
15GENF-026-AA Second Edition
First Edition Printed
PrintedininU.S.A.
U.S.A.