ai171473821543_25_CAD_EV_Limited_Warranty_COV_en_US_25Cadillac_EV_WM_enUS_18456082A_2024JUN25.

pdf 1 5/3/2024 8:10:17 AM

Y CADILLAC ELECTRIC VEHICLE

CM
L I M I T E D WA R R A N T Y
MY
A N D O W N E R A S S I S TA N C E
CY

I N FO R M A T I O N
CMY

25Cadillac_EV_WM_enUS_18456082A 2025
 Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

IMPORTANT: This booklet contains important information about the warranty coverage on your new vehicle. It also explainscustomer satisfaction
and owner assistance information, as well as Cadillac’s participation in an Alternative Dispute Resolution Program. Keep this information readily
accessible and be prepared to make it available to a Cadillac dealer if warranty work is needed.

Owner's Name:

Phone Number:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

© 2024 Cadillac Motor Car Division, General Motors, LLC.

The names, logos, emblems, slogans, and vehicle model names appearing in this manual including, but not limited to, GM, the GM logo, Cadillac, and the
Cadillac emblem are trademarks and/or service marks of General Motors LLC, its subsidiaries, affiliates, or licensors.
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information

Important Message to Owners... ...................1 Touring Owner Service – United

Cadillac’s Commitment ....................................1 States, Canada, and Mexico .......................12
Owner Assistance ..............................................1 Touring Owner Service – Foreign
Cadillac Participation in an Countries ....................................................... 12
Alternative Dispute Resolution Permanent Relocation ....................................13
Program ........................................................... 1 Warranty Coverage Extensions ....................13
Cadillac EV Protection Plan ............................. 1 Warranty Repairs – Component
Owner Name/Address Change .......................1 Exchanges ......................................................13
Warranty Repairs – Recycled Materials .....14
Warranty Coverage at a Glance .................... 2 Other Terms ..................................................... 14
New Vehicle Limited Warranty ..................... 3 Customer Satisfaction Procedure .................15
What Is Covered ................................................3
What Is Not Covered ........................................ 7 Customer Assistance Offices ........................ 17
Things to Know About the New Vehicle Customer Assistance for Text
Limited Warranty .......................................11 Telephone (TTY) Users ...............................18
Vehicle Operation and Care ...........................11 Roadside Assistance Program ......................19
Pre-Delivery Service ........................................ 11 Courtesy Transportation Program .............. 20
Warranty Service ............................................. 11
Maintenance and Warranty Service
Records ........................................................... 11
Production Changes ........................................ 11
State Warranty Enforcement Laws ............. 12
Warranty Information for California
Only ................................................................ 12

25Cadillac_EV_WM_enUS_18456082A
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

Important Message to Owners... 1

Cadillac’s Commitment Cadillac Participation in an owner, please be sure to advise us by calling

the number above. You may also visit the
Cadillac is committed to ensuring satisfaction Alternative Dispute Resolution dealer of your choice to report a change in
with your new vehicle. vehicle ownership. Current owner name and
Program
Your dealer also wants you to be completely address is essential in order to provide timely
satisfied and invites you to return for all See Customer Satisfaction Procedure 3 15 for notification of important information related
your service needs, both during and after the information on the voluntary, non-binding to the vehicle.
warranty period. Alternative Dispute Resolution Program in Thank you for choosing Cadillac.
which Cadillac participates.
Owner Assistance
Cadillac EV Protection Plan
The dealer is best equipped to provide
all your vehicle's service needs. Should Many owners seek to enhance their vehicle
you ever encounter a problem that is not ownership experience by purchasing an
resolved during or after the warranty period, optional service contract. From Protection
talk to a member of dealer management. Plans to Pre-Paid Maintenance Plans, Cadillac
Under certain circumstances, Cadillac and/or offers various protection products in different
Cadillac dealers may provide assistance after levels of coverage to suit your driving needs.
the limited warranty period has expired when See your dealer for details on how you can
the problem results from a defect in material protect your new Cadillac vehicle and have
or workmanship. These instances will be the peace of mind that comes with knowing
reviewed on a case-by-case basis. If the issue you’ll have coverage with the same name as
has not been resolved to your satisfaction, the brand you trust.
follow the Customer Satisfaction Procedure
3 15. Owner Name/Address Change
Cadillac encourages all owners to report,
at their earliest convenience, a change in
name or address by calling the Customer
Assistance Center. If you are a subsequent
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

2 Warranty Coverage at a Glance

The warranty coverages on your vehicle are summarized below. Please read the warranty information that follows for complete details.
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

New Vehicle Limited Warranty 3

What Is Covered Obtaining Repairs Battery Capacity Coverage

To obtain warranty repairs, take the vehicle Like all batteries, the amount of energy that
Cadillac will provide for repairs to the vehicle
to an authorized Cadillac dealership within the high voltage propulsion battery can store
during the warranty period in accordance
the warranty period and request the needed will decrease with time and miles driven.
with the following terms and conditions
repairs. Reasonable time must be allowed for The battery will be replaced/repaired if the
including, but not limited to, all limitations
the dealer to perform necessary repairs. capacity falls below 75% of its original value
listed under “What Is Not Covered” later in
during the warranty period, as determined by
this section. Warranty Period a certified dealer, with a battery appropriate
Warranty Applies The warranty period for all coverages begins for the age and mileage of the vehicle.
on the date the vehicle is first delivered or
This warranty is for Cadillac vehicles Propulsion Battery Service
put in use and ends at the expiration of the
originally sold, registered, and normally
applicable coverage period. Cadillac has a network of certified dealers
operated in the United States and is provided
who are trained to perform repairs on electric
to the original owner and any subsequent Bumper-to-Bumper Coverage vehicle battery packs. If the propulsion
owners of the vehicle during the warranty
The complete vehicle is covered for 4 years or battery requires service due to a defect in
period.
50,000 miles, whichever comes first, except materials or workmanship, Cadillac will either
Repairs Covered for other coverages listed here under “What repair or replace the propulsion battery with
Is Covered” and those items listed under new or refurbished components at Cadillac’s
This warranty covers repairs to correct discretion.
“What Is Not Covered” later in this section.
any vehicle defect related to materials or
workmanship occurring during the warranty Electric Vehicle Propulsion Battery Coverage Non-Propulsion Battery Usage
period, excluding slight noise, vibrations, or
The propulsion battery pack and its internal Normal use of the vehicle’s main battery for
other normal characteristics of the vehicle.
components are covered for 8 years or backup power during outages, for reasonably
Needed repairs will be performed using new,
100,000 miles, whichever comes first. selling energy back to the electrical grid
remanufactured, or refurbished parts.
(additional vehicle and in-home hardware
No Charge may be required), or for reasonable use as
a mobile power source (job site power or
Warranty repairs, including towing, parts, vehicle to vehicle charging) is covered.
and labor, will be made at no charge.
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

4 New Vehicle Limited Warranty

Restraint System Coverage Although no defect in the factory applied Tire Coverage
The seatbelt and airbag system are covered paint causes this, Cadillac will repair the The tires supplied with your vehicle are
for 6 years or 72,000 miles, whichever comes painted surfaces of new vehicles damaged covered under Bumper-to-Bumper coverage.
first. by this fallout condition within 12 months or Wear-out is not considered a defect and
12,000 miles, whichever comes first. may occur before the coverage period ends.
Sheet Metal Coverage In this case, the owner is responsible to
Noise Emissions Coverage
Surface Corrosion: Body sheet metal panels purchase replacement tires or seek coverage
are covered against rust for 4 years or 50,000 For Light Duty Trucks weighing over 10,000 solely from the tire manufacturer. For
miles, whichever comes first. lbs. based on the Gross Vehicle Weight Rating vehicles within Bumper-to-Bumper coverage,
(GVWR) only: at the time the vehicle left defective tires will be replaced on a prorated
Rust-Through Corrosion: Body sheet metal Cadillac’s control, it was designed, built,
panels that rust-through, developing an adjustment basis according to the following
and equipped to conform with all applicable mileage-based schedule:
actual hole in the sheet metal, are covered United States EPA Noise Control Regulations.
for 6 years or unlimited miles.
Defects in design, assembly, or in any part,
Cosmetic or surface corrosion resulting from component, or vehicle system that causes
stone chips, dents or scratches in the paint, noise emissions to exceed Federal Standards
or failure to repair paint damaged by stone are covered for the life of the vehicle.
chips, dents or scratches in the paint is not
included in sheet metal coverage. Damage Caused by Over-the-Air Software
Updates
Chemical Paint Spotting
If an Over-the-Air software update causes
Some weather and atmospheric conditions damage to the vehicle, that damage will be
can create a chemical fallout. Airborne covered for the applicable warranty coverage
pollutants can fall upon and adhere to period.
painted surfaces of your vehicle. This damage
can take two forms: blotchy, ring-shaped
discolorations and small irregular dark spots
etched into the paint surface.
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

New Vehicle Limited Warranty 5

Tire Pro-Rate Chart This schedule applies to the price of the tires
Percent Covered by Cadillac Percent Covered by Cadillac only. Cadillac will cover 100% of the cost to
Mileage (mi) mount and balance the tires replaced under
(Tire Cost) (Labor — Mount/Balance)
warranty for the full Bumper-to-Bumper
0-12,000 100% 100% coverage period.
12,001-15,000 60% 100% Tire Companies
15,001-20,000 50% 100% After your Bumper-to-Bumper coverage
expires, you may still have prorated warranty
20,001-25,000 40% 100% coverage on your original equipment tires
by the tire manufacturer. Contact your
25,001-30,000 30% 100% dealer or the tire manufacturer of the
brand of tires on your vehicle for more
30,001-50,000 20% 100%
information. The following is a list of current
50,000 + 0% 0% tire manufacturer's websites and toll-free
customer assistance numbers. If you need
further assistance or have questions, contact
the Customer Assistance Center.
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

6 New Vehicle Limited Warranty

Company Website Toll-Free Number

www.bridgestonetire.com
Bridgestone/Firestone www.firestonetire.com 1-800-847–3272
www.generaltire.com
Continental/General 1-800-847-3349
www.continentaltire.com
Goodyear www.goodyeartires.com 1-800-321-2136
www.michelinman.com 1-866-866-6605
Michelin/BF Goodrich
www.bfgoodrichtires.com 1-877-788-8899
Hankook www.hankooktire.com 1-800-426-5665
Maxxis www.maxxis.com 1-866-509-7067
Kumho www.kumhotire.com 1-800-445-8646

The tire manufacturer's limited warranty business, loss of goodwill, loss of reputation, Accessory Coverages
program is in lieu of all other remedies punitive or any other damage, cost, or loss of Most GM-approved accessories sold and
or warranties, expressed or implied, arising any kind. permanently installed on a GM vehicle by
by law or otherwise, including fitness for Some states do not allow the exclusion a GM dealer or GM approved Accessory
a particular purpose or merchantability. or limitation of incidental or consequential Distributor/Installer (ADI) prior to delivery
The tire manufacturers expressly disclaim damages, so the above limitations or will be covered under the applicable portion
liability for indirect, special, incidental, or exclusion may not apply to you. of the New Vehicle Limited Warranty. In
consequential damages, lost profit, loss of the event GM accessories are installed
after vehicle delivery or are replaced under
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

New Vehicle Limited Warranty 7

warranty, parts and labor will be covered • Wiper Inserts/Blades period is not covered. Also, damage from
for the balance of the applicable portion of are covered by the New Vehicle Limited improper inflation, overloading, spinning (as
the New Vehicle Limited Warranty, but in no Warranty for up to 7,500 miles; replacement when stuck in mud or snow), tire chains,
event less than 12 months/unlimited miles. after is considered maintenance and is not racing, improper mounting or dismounting,
GM accessories sold over the counter and covered. misuse, negligence, alteration, improper
those not requiring installation will receive repair, accident, collision, fire, vandalism, or
Keyless Entry batteries (and other remote misapplication is not covered. Damage to
the standard GM Accessories Warranty for 12 transmitter/receiver batteries) are covered
months from the date of purchase, parts only. wheels or tire sidewalls caused by automatic
for up to 12 months only; replacement after car washes or cleaning agents is not covered.
GM Licensed and Integrated Business Partner 12 months is considered maintenance and is
(IBP) Accessories are covered under the not covered. Damage Due to Accident, Misuse, Impact, or
accessory-specific manufacturer’s warranty Windshield cracks are covered for the first 12 Alteration
and are not warranted by GM or its dealers. months, regardless of mileage, if caused by The New Vehicle Limited Warranty does not
Maintenance a defect in material or workmanship. cover damage caused as the result of any of
the following:
All vehicles require periodic maintenance. What Is Not Covered
Maintenance services, such as those detailed • Collision, fire, theft, freezing, vandalism,
in the Owner’s Manual, are the owner's Tire and Wheel Damage or Wear riot, explosion, or objects striking the
expense. Items such as: vehicle
Normal tire wear or wear-out is not
• Audio System Cleaning covered. Tire wear is influenced by • Misuse of the vehicle such as spinning the
many variables such as road conditions, wheels, driving over curbs, overloading,
• Brake Pads/Linings
driving styles, vehicle weight, and tire racing or other competition
• Coolants and Fluids construction. Uniform tire wear is a normal • Lights, lenses, mirrors, paint, grille,
• Filters condition and is not considered a defect.
Road hazard damage such as punctures,
moldings, and trim with cracks, chips,
• Rear Axle Service cuts, snags, and breaks resulting from
scratches, dents, dings, punctures, or
tears due to impact with objects or road
• Tire Rotation pothole impact, curb impact, or from hazards
other objects is not covered. Tire wear
• Wheel Alignment/Balance
due to misalignment beyond the warranty
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

8 New Vehicle Limited Warranty

• Windshield or glass cracks, chips, or Damage or Corrosion Due to Environment, Damage Due to Insufficient or Improper
scratches due to impact Chemical Treatments, or Aftermarket Maintenance
• Cracks, chips, scratches, or other damage Products Damage caused by failure to follow
to the face of a radio or instrument cluster Damage caused by airborne fallout, rail dust, the recommended maintenance schedule
from impact or foreign objects salt from sea air, salt or other materials used intervals and/or failure to use or
to control road conditions, chemicals, tree maintain proper fluids, lubricants, or
• Installation of non-GM parts
sap, insects, stones, hail, earthquakes, water refrigerants between maintenance intervals
• Water or fluid contamination or floods, windstorms, lightning, and other recommended in the Owner's Manual is
• Alteration, modification, or tampering to environmental conditions are not covered.
The application of chemicals or sealants
not covered. Vehicle lubrication, cleaning, or
polishing is not covered. Failure of or damage
the vehicle, including, but not limited to
the body, chassis, driveline, software, or subsequent to manufacture, etc., is not to components requiring replacement or
other components after final assembly covered. See “Chemical Paint Spotting” under repair due to vehicle use, wear, exposure, or
the “What is Covered” section. lack of maintenance is not covered.
• Alteration of glass parts by application of
Your vehicle was designed and built
tinting films Excessive Non-Propulsion Battery Usage
to resist corrosion. Application of
• Coverages do not apply if the odometer additional rust-inhibiting materials is neither Excessive use of the vehicle’s main battery
has been disconnected, its reading has necessary nor required. Cadillac makes no for non-propulsion purposes, including semi-
been altered, or mileage cannot be recommendations concerning the usefulness permanent or permanent daily power
determined or value of such products. provisions, is not covered. General Motors
Important: This warranty is void on vehicles reserves the right to curtail excessive non-
Application of after-manufacture
currently or previously titled as salvaged, propulsion use that is determined to be
rustproofing products may create an
scrapped, junked, or otherwise considered harmful to the battery.
environment which reduces the corrosion
a total loss. resistance built into your vehicle. Repairs to Electric Vehicle Charging Adapters
correct damage caused by such applications
are not covered. To charge the vehicle, it may be necessary to
use a special adapter to match the format
of the charger you intend to use. The
most common adapters for GM vehicles are
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

New Vehicle Limited Warranty 9

a North American Charging Standard (on • Storage the installation of the non-GM part, control
a DC Fast Charger or level 2 charger) to CCS1 module calibration, software modification,
or SAE J1772 (the connector on the vehicle) Original Equipment Alterations and/or other alteration.
adapter. Incompatible charging methods or This warranty does not cover any damage
use of an adapter that is not sold or approved or failure resulting from modification or Recreation Vehicle and Special Body or
by General Motors could cause damage to the alteration to the vehicle's original equipment Equipment Alterations
vehicle’s battery and is not covered. See the as manufactured or assembled by General Installations or alterations to the Original
Owner's Manual for additional details. Motors. Examples of the types of alterations Equipment (OE) vehicle or chassis as
that would not be covered include, but distributed by General Motors are not
Over-the-Air Software Updates are not limited to, the cutting, welding covered by this warranty. The special body
The owner is responsible for ensuring or disconnecting of the vehicle's original company, assembler, equipment installer, or
all Cadillac provided Over-the-Air software equipment parts and components. upfitter is solely responsible for warranties
updates are installed within 45 days of This warranty does not cover a rebuilt vehicle on the body or equipment and any
software availability to the vehicle. Damage after it has suffered such extensive collision alterations or any effect of the alterations
resulting from failure to install Over-the-Air damage in an accident that it was written- to any of the parts, components, systems,
software updates is not covered. off or deemed to be written-off, even if the or assemblies installed by GM. GM is not
rebuilt vehicle uses undamaged parts and responsible for the safety or quality of
Extra Expenses design, features, materials, or workmanship
components from the written-off vehicle.
Economic loss or extra expense is not covered. of any alterations by such suppliers.
Additionally, General Motors does not Examples include, but are not limited to,
Examples include:
warrant non-GM parts, calibrations and/or
• Inconvenience software modifications. The use of parts,
special body installation or conversions, such
as recreational vehicles, the installation of
• Lodging, meals, or other travel costs control module calibrations, software
modifications, and/or any other alterations
a non-GM part, cutting, welding, or the
• Loss of vehicle use not issued through General Motors will void
disconnecting of original equipment vehicle
or chassis parts and components, extension
• Payment for loss of time or pay the warranty coverage for those components of wheelbase, suspension and driveline
• State or local taxes required on warranty that are damaged or otherwise affected by modifications, and axle additions.
repairs
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

10 New Vehicle Limited Warranty

Aftermarket Vehicle Propulsion Enhancement quality or accuracy of any information
Products and Modifications or service accessed through or from any Caution
Some aftermarket vehicle propulsion third-party device or platform. Software
distributed by Cadillac inside or outside the This warranty excludes:
products and modifications promise a way
to increase the horsepower and torque vehicle (including, but not limited to system Any communications device that becomes
levels of your vehicle. You should be aware software or applications) is not covered by unusable or unable to function as
that these products may have detrimental this warranty. Cadillac does not warrant intended due to unavailability of
effects on the performance and life of the that connections to, from or through the compatible wireless service or GPS
propulsion system. The vehicle propulsion vehicle will be uninterrupted or error-free. satellite signals.
system has been designed and built to offer Also, the user should back-up their data
industry leading durability and performance. and information frequently. Cadillac is not
Vehicle propulsion enhancement products responsible for any loss or damage to data
may enable the vehicle to operate at or information made available in connection
horsepower and torque levels that could with the use of the vehicle.
damage, create failure, or reduce the life of In addition, this warranty does not apply:
the propulsion system. Damage, failure, or (a) to consumable parts that are designed
reduced life of the propulsion system or other to diminish over time, unless failure has
vehicle components caused by aftermarket occurred due to a defect in materials or
vehicle propulsion enhancement products or workmanship; (b) to damage caused by
modifications may not be covered under your use with another product or service; (c) to
vehicle warranty. damage caused by a third party device or
service (including upgrades and expansions),
Third-Party Externally Connected Electrical or (d) to obsolescence or lack of utility due
Products to incompatibility with future versions of
This warranty does not apply to hardware external hardware or software, including, but
or software of a third-party device that is not limited to mobile devices.
connected to the vehicle or its components,
even if integrated or delivered with the
vehicle. Cadillac is not responsible for the
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

Things to Know About the New Vehicle Limited Warranty 11

Vehicle Operation and Care Any defects still present at the time the Maintenance and Warranty
vehicle is delivered to you are covered by
Considering the investment you have made the warranty. If you find any defects, advise Service Records
in your vehicle, we know you will want to your dealer without delay. For further details Retain receipts covering performance of
operate and maintain it properly. We urge concerning any repairs the dealer may have regular maintenance. Receipts can be
you to follow the maintenance instructions in made prior to you taking delivery of your especially important if a question arises as
your Owner’s Manual. vehicle, ask your dealer. to whether a malfunction is caused by lack
If you have questions on how to keep your of maintenance or a defect in material or
vehicle in good working condition, see your Warranty Service workmanship. These receipts and records
dealer, the place many customers choose to should be transferred to each subsequent
The selling dealer has invested in the proper
have their maintenance work done. You can owner of this vehicle.
tools, training, and parts inventory to ensure
rely on your dealer to use the proper parts
that any necessary warranty repairs can A “Maintenance Record” is provided in the
and repair practices.
be made to your vehicle. Cadillac requests maintenance schedule section of the Owner’s
that the vehicle be returned to the selling Manual for recording services performed.
Pre-Delivery Service dealer for all warranty repairs. If a situation The servicing dealer should provide a copy of
Defects in or damage to the mechanical, or event occurs where you are significantly any warranty repairs for your records.
electrical, sheet metal, paint, trim, inconvenienced, an authorized Cadillac dealer
upholstery, appearance items and other can make the warranty repairs. In the Production Changes
components of your vehicle may occur at the event the dealer is not able to perform
factory or while it is being transported to the the repair due to the special tool and Cadillac and Cadillac dealers reserve the right
dealership. Normally, any defect or damage training requirements, contact the Customer to make changes in vehicles built and/or
occurring during assembly is detected and Assistance Offices 3 17. sold by them at any time without incurring
corrected at the factory during the inspection any obligation to make the same or similar
process. In addition, dealerships are obligated changes on vehicles previously built and/or
to inspect each vehicle before delivery sold by them.
and repair uncorrected factory defects and
transit damage detected before the vehicle is
delivered.
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

12 Things to Know About the New Vehicle Limited Warranty

State Warranty Enforcement Laws to conform the vehicle to its applicable General Motors LLC
express warranties if, within 18 months from P.O. Box 33170
Laws in many states permit owners to obtain delivery to the buyer or 18,000 miles on the Detroit, MI 48232-5170
a replacement vehicle or a refund of the vehicle's odometer, whichever occurs first, When you make an inquiry, provide the VIN,
purchase price under certain circumstances. one or more of the following occurs: year, model, and mileage of your vehicle.
The provisions of these laws vary from state
to state. To the extent allowed by state • The same nonconformity results in
law, Cadillac requires that you first provide
a condition that is likely to cause death Touring Owner Service – United
or serious bodily injury if the vehicle is
written notification of any service difficulty
driven AND the nonconformity has been States, Canada, and Mexico
you have experienced so that we have an
subject to repair two or more times by If you are touring, visit any GM dealer
opportunity to make any needed repairs
GM or its agents AND the buyer or lessee handling your vehicle line in the United
before you are eligible for the remedies
has directly notified GM of the need for States, Canada, or Mexico for warranty
provided by these laws. The address for
the repair of the nonconformity. service. Warrantable repairs will be
written notification is in Customer Assistance
Offices 3 17. • The same nonconformity has been subject completed at no charge to you. You may
be required to provide proof of current and
to repair four or more times by GM or
its agents AND the buyer has notified former residency such as driver's license or
Warranty Information for vehicle ownership.
GM of the need for the repair of the
California Only nonconformity.
Touring Owner Service – Foreign
California Civil Code Section 1793.2(d) requires • The vehicle is out of service by reason
that if GM or its representatives are unable of repair nonconformities by GM or its Countries
to repair a new motor vehicle to conform agents for a cumulative total of more If you are touring in a foreign country and
to the vehicle's applicable express warranties than 30 calendar days after delivery of the repairs are needed, take your vehicle to the
after a reasonable number of attempts, GM vehicle to the buyer. nearest GM dealer which sells and services
shall either replace the new motor vehicle
NOTICE TO GENERAL MOTORS AS REQUIRED Cadillac vehicles. If a Cadillac dealer cannot
or reimburse the buyer the amount paid or
ABOVE SHALL BE SENT TO THE FOLLOWING be located, significantly inconvenienced
payable by the buyer. California Civil Code
ADDRESS: customers can take their vehicle to any GM
Section 1793.22(b) creates a presumption that
dealer for repairs.
GM has had a reasonable number of attempts
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

Things to Know About the New Vehicle Limited Warranty 13

Important: Repairs made necessary by the is at an authorized dealership for warranty Warranty Repairs – Component
use of improper or dirty fuels and lubricants service. You may be asked to show the
are not covered under the warranty. See your repair orders to verify the period of time the Exchanges
Owner’s Manual for additional information warranty is to be extended. Your extension In the interest of customer satisfaction,
on fuel requirements when operating in rights may vary depending on state law. Cadillac may offer exchange service on
foreign countries. some vehicle components. This service is
Mileage Extension
intended to reduce the amount of time
Permanent Relocation Prior to delivery, some miles are put on your your vehicle is not available for use due to
vehicle during testing at the assembly plant, repairs. Components used in exchange are
This warranty is for Cadillac vehicles
during shipping, and while at the dealership. service replacement parts that may be new,
originally sold, registered, and normally
For eligible vehicles, this mileage will be remanufactured, or refurbished.
operated in the United States. If you
added to the mileage limits of the warranty
have permanently relocated and established Remanufactured parts meet Cadillac
ensuring that you receive full benefit of the
household residency in another country, GM approved service parts requirements and
coverage.
may authorize the performance of repairs are made from previously used components
based on the warranty coverage for vehicles Mileage extension eligibility: in a process that involves disassembly,
generally sold by GM in that country. Contact • Applies only to new vehicles held inspection, cleaning, update of software and
an authorized GM dealer in your country for exclusively in new vehicle inventory. replacement parts as appropriate, testing and
assistance. reassembly.
Important: Warranty coverages may be
• Does not apply to used vehicles, GM
Refurbished parts meet Cadillac approved
owned vehicles, dealer owned vehicles, or
void or subject to restrictions on vehicles that dealer demonstrator vehicles. service part requirements and are previously
have been imported or exported for resale. used parts that are inspected, cleaned, tested,
• Does not apply to vehicles with more and repackaged.
than 1,000 miles on the odometer, even
Warranty Coverage Extensions though the vehicle may not have been All exchange components used meet Cadillac
Time Extensions registered for license plates. standards and are warranted the same
as new components. Examples of the
The New Vehicle Limited Warranty may be types of components that might be
extended one day for each day beyond the serviced in this fashion include transmission
first 24-hour period in which your vehicle
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

14 Things to Know About the New Vehicle Limited Warranty

assemblies, instrument cluster assemblies, Cadillac does not authorize any person to
radios, compact disc players, and battery create for it any other obligation or liability in
control modules. connection with these vehicles. Any implied
warranty of merchantability or fitness for
Warranty Repairs – Recycled a particular purpose applicable to this vehicle
is limited to the durations specified within
Materials this written warranty. The performance of
Environmental Protection Agency (EPA) repairs, provision of replacement parts, and
guidelines and GM support the capture, needed adjustments is the exclusive remedy
purification, and reuse of automotive air under this written warranty or any implied
conditioning refrigerant gases. As a result, warranty. Cadillac shall not be liable for
any repairs made to your vehicle may incidental or consequential damages, such
involve the installation of purified reclaimed as, but not limited to, lost wages or vehicle
refrigerant and coolant. rental expenses, resulting from breach of this
written warranty or any implied warranty.
Other Terms Some states do not allow limitations on
how long an implied warranty will last
This warranty gives you specific legal rights. or the exclusion or limitation of incidental
You may also have rights which vary or consequential damages, so the above
from state to state according to applicable limitations or exclusions may not apply to
legislation. you.
Punitive, exemplary, or multiple damages
may not be recovered unless applicable
law prohibits their disclaimer. You may not
bring any warranty-related claim as a class
representative, a private attorney general,
a member of a class of claimants or in any
other representative capacity.
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

Customer Satisfaction Procedure 15

Your satisfaction and goodwill are important We encourage you to call the toll-free The BBB AUTO LINE Program is an out-of-
to your dealer and to Cadillac. Normally, number in order to give your inquiry prompt court program administered by BBB National
any concerns with the sales transaction attention. Have the following information Programs, Inc. to settle automotive disputes
or the operation of the vehicle will be available to give the Customer Assistance regarding vehicle repairs or the interpretation
resolved by your dealer's sales or service Representative: of the New Vehicle Limited Warranty.
departments. Sometimes, however, despite
the best intentions of all concerned,
• Vehicle Identification Number (VIN). This Although you may be required to resort
to this informal dispute resolution program
is available from the vehicle registration
misunderstandings can occur. If your concern or title, or the plate at the top left of the prior to filing a court action, use of the
has not been resolved to your satisfaction, instrument panel and visible through the program is free of charge and your case will
the following steps should be taken: windshield. generally be heard within 40 days. If you do
not agree with the decision given in your
STEP ONE: Discuss your concern with
a member of dealer management. Normally,
• Dealership name and location. case, you may reject it and proceed with any
concerns can be quickly resolved at that level. • Vehicle delivery date and present other venue for relief available to you.
If the matter has already been reviewed with mileage. You may contact the BBB AUTO LINE Program
the sales, service, or parts manager, contact When contacting Cadillac, remember that using the toll-free telephone number or write
the owner of your dealership or the general your concern will likely be resolved at them at the following address:
manager. a dealer's facility. That is why we suggest BBB AUTO LINE a Division of
STEP TWO: If after contacting a member following Step One first. BBB National Programs, Inc.
of dealer management, it appears your STEP THREE: Both General Motors and your 1676 International Drive
concern cannot be resolved by your dealer are committed to making sure you Suite 550
dealership without further help, call the are completely satisfied with your new McLean, VA 22102
Cadillac Customer Assistance Center at vehicle. However, if you continue to remain Telephone: 1-800-955-5100
1-800-458-8006. For Customer Care Centres unsatisfied after following the procedure www.bbbautoline.org
in Canada, see Customer Assistance Offices outlined in Steps One and Two, you can file Your inquiry should be accompanied by the
3 17. with the Better Business Bureau (BBB) AUTO Vehicle Identification Number (VIN).
LINE Program to enforce your rights.
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

16 Customer Satisfaction Procedure

This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

Customer Assistance Offices 17

United States and Puerto Rico
Cadillac Customer Assistance Center
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
TTY: Dial 711 relay service and contact
1-800-833-2438
Roadside Assistance 1-800-224-1400

Canada
Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
1-888-446-2000 (English/French)
TTY: 1-800-263-3830
Roadside Assistance: 1-800-882-1112

Overseas
Please contact the local General Motors
Business Unit.
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

18 Customer Assistance for Text Telephone (TTY) Users

To assist customers who are deaf, hard of
hearing, or speech-impaired and/or who use
Text Telephones (TTYs), Cadillac is able to
assist. Please dial the national 711 relay
service and contact 1-800-833-2438. TTY users
in Canada can dial 1-800-263-3830.
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

Roadside Assistance Program 19

Cadillac is proud to offer the response,
security, and convenience of 24-hour
Roadside Assistance. Tow coverage is for
8 years or 100,000 miles, whichever comes
first. EV Roadside assistance non-tow services
are covered for 6 years or 70,000 miles,
whichever comes first. Consult your dealer or
refer to the Owner's Manual for details. The
Cadillac EV Roadside Assistance Center can be
reached by calling 1-844-515-1420.
Roadside Assistance is not part of or included
in the coverage provided by the New Vehicle
Limited Warranty. Cadillac reserves the right
to make any changes or discontinue the
Roadside Assistance program at any time
without notification.
Cadillac Electric Vehicle Limited Warranty and Owner Assistance Information - 2025

20 Courtesy Transportation Program

If your vehicle requires warranty repairs
during the course of the Bumper-to-Bumper,
Powertrain, Hybrid or Electric Vehicle
Propulsion Battery, or Federal Emission
warranty coverage periods, alternate
transportation and/or reimbursement of
certain transportation expenses may be
available under the Courtesy Transportation
Program. Several transportation options are
available. Consult your dealer or refer to the
Owner’s Manual for details
Courtesy Transportation is not part of or
included in the coverage provided by the New
Vehicle Limited Warranty. Cadillac reserves
the right to make any changes or discontinue
the Courtesy Transportation program at any
time without notification.
 ai171473821543_25_CAD_EV_Limited_Warranty_COV_en_US_25Cadillac_EV_WM_enUS_18456082A_2024JUN25.pdf 1 5/3/2024 8:10:17 AM

Y CADILLAC ELECTRIC VEHICLE

CM
L I M I T E D WA R R A N T Y
MY
A N D O W N E R A S S I S TA N C E
CY

I N FO R M A T I O N
CMY

25Cadillac_EV_WM_enUS_18456082A 2025