EAR 4 5k Manual ITSv7r1

EAR 4000 / 5000
Auto Attendant & Voice Mail System

Installation and Programming Manual
Version 7.1 May 2005
NOTICE
This publication refers to the EAR 4000 and EAR 5000. Voice Mail Systems, Release 7
Additional copies of this manual may be obtained from ITS Ltd. Reproduction of this manual or
parts thereof without written permission from ITS is strictly prohibited.
ITS Ltd. reserves the right to modify the hardware and software described herein without prior
notice. However, changes made to the hardware or software described do not necessarily render
this publication invalid.
WARRANTY
In the event that the product proves to be defective in workmanship or materials within a period of
one year from date of shipment, ITS Ltd. shall repair or replace the same at its discretion.
Transportation will be the responsibility of the dealer/distributor.
Under no circumstances shall ITS Ltd. be liable for consequential or special damages,
loss of revenue or user/dealer expenses arising out of or in connection with the use or
performance of the product, whether base on contract, tort or any other legal agreement.
The following shall void the above warranty: malfunctions resulting from fire, accident, neglect, abuse
or acts of God; use of improper electrical power; or repair of, tampering with or alteration of the
product by anyone other than ITS authorized
Table of Contents
Table of Contents
Chapter 1: Introduction
1.1. Manual Audience and Contents ................................................................... 1-1
Chapter 2: General Description

2.1. General ........................................................................................................ 2-1
2.1.1. System Features............................................................................. 2-2
2.1.2. Automated Attendant Features ....................................................... 2-3
2.1.3. Voice Mail Features ........................................................................ 2-6
2.2. The Basic System Description ..................................................................... 2-7
2.3. Physical Description ..................................................................................... 2-9
2.3.1. Side Panel ...................................................................................... 2-9
2.3.2. Front Panel ................................................................................... 2-10
2.4. Technical Specifications............................................................................. 2-11
Chapter 3: Installation
3.1. General ........................................................................................................ 3-1
3.2. Unpacking .................................................................................................... 3-1
3.3. Installing the Unit.......................................................................................... 3-1
3.3.1. Expanding the System to 4 Ports.................................................... 3-3
Chapter 4: DTMF Programming

4.1 General ........................................................................................................ 4-1
4.2 Entering and Exiting the Programming Mode............................................... 4-1
4.3 First Time Programming............................................................................... 4-1
4.3.1 Defining PBX Parameters ............................................................... 4-2
4.3.2 Setting the Time and Date .............................................................. 4-8
4.3.3 Programming the Operational Modes ............................................. 4-8
4.4 Programming the Unit ................................................................................ 4-11
4.4.1 Creating Mailboxes ....................................................................... 4-11
4.4.2 Creating Mailbox Groups .............................................................. 4-12
Voice Mail and Auto Attendant System Installation and Programming Manual i
Table of Contents
4.4.3 Notification .................................................................................... 4-13

4.4.4 Programming the Automated Attendant Script Menu.................... 4-16
4.4.5 Recording Script Messages .......................................................... 4-16
4.4.6 Programming Script Messages..................................................... 4-17
4.4.7 Directory Listing Programming...................................................... 4-23
4.4.8 Resetting Script Message Programming to Default ...................... 4-23
4.4.9 Supervised, Semi-Supervised and Non-Supervised Transfers ..... 4-24
4.5 Additional Features .................................................................................... 4-26
4.5.1 Changing Passwords .................................................................... 4-26
4.5.2 Activate Flash Memory Force Reorganize .................................... 4-27
4.5.3 Changing to/from Day Light Saving Time ..................................... 4-27
4.5.4 Changing the Operational Mode ................................................... 4-28
4.5.5 Playing a System Message........................................................... 4-28
4.5.6 Playing All System Messages....................................................... 4-28
4.5.7 System Message Setting .............................................................. 4-29
4.5.8 Listening to the Software Version Number.................................... 4-29
4.5.9 Resetting the System.................................................................... 4-29
4.5.10 Adjusting Recording Length.......................................................... 4-29
Chapter 5: Switching to Computer Programming

5.1. General ........................................................................................................ 5-1
5.2. Connecting the Unit to the Computer ........................................................... 5-1
5.3. System Requirements .................................................................................. 5-2
5.4. Installing the VMS ........................................................................................ 5-2
5.5. Starting VMS ................................................................................................ 5-3
5.5.1. Communication Setup..................................................................... 5-4
Chapter 6: VMS Programming

6.1. General ........................................................................................................ 6-1
6.2. File Menu ..................................................................................................... 6-1
6.2.1. Open ............................................................................................... 6-1
6.2.2. Save................................................................................................ 6-2
6.2.3. Save As .......................................................................................... 6-2
6.2.4. Open Default................................................................................... 6-2
Voice Mail and Auto Attendant System Installation and Programming Manual ii
Table of Contents
6.2.5. Print Settings Menu ........................................................................ 6-3

6.2.6. Print ................................................................................................ 6-3
6.2.7. Print Preview................................................................................... 6-3
6.2.8. Print Setup ...................................................................................... 6-4
6.2.9. Options ........................................................................................... 6-4
6.2.10. Exit.................................................................................................. 6-5
6.3. Communication Menu .................................................................................. 6-6
6.3.1. Read Parameters............................................................................ 6-6
6.3.2. Send Parameters............................................................................ 6-7
6.3.3. Read Recording.............................................................................. 6-8
6.3.4. Send Recording .............................................................................. 6-9
6.3.5. Backup.......................................................................................... 6-11
6.3.6. Restore ......................................................................................... 6-11
6.3.7. System Init .................................................................................... 6-12
6.3.8. Password ...................................................................................... 6-12
6.3.9. ComPort........................................................................................ 6-13
6.4. Parameters Menu....................................................................................... 6-13
6.4.1. PBX Parameters ........................................................................... 6-13
6.4.2. System Parameters ...................................................................... 6-19
6.4.3. In-Band DTMF Protocol ................................................................ 6-20
6.5. Auto-Attendant Menu ................................................................................. 6-21
6.5.1. Script Menu................................................................................... 6-21
6.5.2. Time, Date and Weekly Schedules ............................................... 6-27
6.6. Voice Mail Menu......................................................................................... 6-32
6.6.1. List of Mailboxes ........................................................................... 6-32
6.6.2. Notification Parameters................................................................. 6-36
6.6.3. Groups of Mailboxes ..................................................................... 6-37
6.7. Line Monitor Menu ..................................................................................... 6-38
6.7.1. Activate the Line Monitor .............................................................. 6-38
6.8. Statistics Menu........................................................................................... 6-39
6.8.1. General ......................................................................................... 6-39
6.9. Wizard Menu .............................................................................................. 6-40
6.10. Help Menu .................................................................................... 6-41
Voice Mail and Auto Attendant System Installation and Programming Manual iii
Table of Contents
Chapter 7: User Operation Instructions

7.1. General ........................................................................................................ 7-1
7.2. Users Main Menu ........................................................................................ 7-1
7.3. Retrieve Message Menu .............................................................................. 7-2
7.4. Mailbox Parameters ..................................................................................... 7-2
7.4.1. Record Greeting ............................................................................. 7-3
7.4.2. Record Name.................................................................................. 7-3
7.4.3. Directory Listing .............................................................................. 7-4
7.4.4. Change Password .......................................................................... 7-4
7.4.5. Do Not Disturb (DND) ..................................................................... 7-4
7.4.6. External Notification ........................................................................ 7-5
7.4.7. Pager Notification ........................................................................... 7-6
7.4.8. Return to Previous Menu ................................................................ 7-6
7.5. Send Message ............................................................................................. 7-6
7.6. Return to Auto Attendant.............................................................................. 7-7
7.7. Quick Reference Guide ................................................................................ 7-7
Chapter 8: Programming the In-Band DTMF Protocol .................................. 8-1

8.1. General ........................................................................................................ 8-1
8.2. Programming the Unit by Telephone............................................................ 8-1
8.2.1. Defining an In-Band DTMF Code for an Event ............................... 8-2
8.2.2. Selecting an Operation Type .......................................................... 8-3
8.2.3. Selecting a destination.................................................................... 8-4
8.2.4. Defining the Time to Wait for the First DTMF Character ................. 8-4
8.2.5. Defining the Time to Wait Between DTMF Characters ................... 8-4
8.2.6. MATRA PBX Support...................................................................... 8-5
8.3. Sample Programming................................................................................... 8-5
8.3.1. Working with the SIEMENS Hicom 150E Office PBX ..................... 8-5
Chapter 9: Troubleshooting
9.1. General ........................................................................................................ 9-1
9.2. Troubleshooting Guide ................................................................................. 9-1
Voice Mail and Auto Attendant System Installation and Programming Manual iv
Table of Contents
Chapter 10: Programming Commands
Chapter 11: Programming Forms
Chapter 12: System Messages

12.1. General ...................................................................................................... 12-1
12.2. System Messages ...................................................................................... 12-1
12.3. Numbers..................................................................................................... 12-2
12.4. Dates.......................................................................................................... 12-3
12.5. Months ....................................................................................................... 12-3
12.6. General Messages ..................................................................................... 12-4
Voice Mail and Auto Attendant System Installation and Programming Manual v
Table of Contents
List of Figures
Figure 2-1: General View ........................................................................................ 2-1
Figure 2-2: Unit Upgrading...................................................................................... 2-8
Figure 2-3: Unit With Cover Removed .................................................................... 2-9
Figure 2-4: Unit Side Panel ..................................................................................... 2-9
Figure 2-5: Unit Side Panel ................................................................................... 2-10
Figure 3-1: Analog Line Connections...................................................................... 3-2
Figure 3-2: Analog Line Connections...................................................................... 3-3
Figure 5-1: RS-232 Cable Connection .................................................................... 5-2
Figure 5-2: COM Port Selection Window ................................................................ 5-3
Figure 5-3: Product Type Window........................................................................... 5-3
Figure 5-4: Main Screen ......................................................................................... 5-4
Figure 5-5: Communication Menu........................................................................... 5-4
Figure 6-1: File Menu.............................................................................................. 6-1
Figure 6-2: Product Type Window........................................................................... 6-1
Figure 6-3: Open Window ....................................................................................... 6-2
Figure 6-4: Save As Window .................................................................................. 6-2
Figure 6-5: Print Settings Menu .............................................................................. 6-3
Figure 6-6: Print Window ........................................................................................ 6-3
Figure 6-7: Print Preview Window........................................................................... 6-4
Figure 6-8: Print Setup Window .............................................................................. 6-4
Figure 6-9: Options Window Toolbar Configuration Tab ...................................... 6-5
Figure 6-10: Options Window File Location Tab .................................................. 6-5
Figure 6-11: Communication Menu......................................................................... 6-6
Figure 6-12: Read Parameters Window.................................................................. 6-6
Figure 6-13: Send Parameters Window .................................................................. 6-7
Figure 6-14: Password Window .............................................................................. 6-7
Figure 6-15: Read Recording Window .................................................................... 6-8
Figure 6-16: List of Scripts to be Read Window ...................................................... 6-9
Figure 6-17: Send Recording Window .................................................................... 6-9
Figure 6-18: List of Scripts to be Sent Window ..................................................... 6-10
Figure 6-19: Backup Window ................................................................................ 6-11
Voice Mail and Auto Attendant System Installation and Programming Manual vi
Table of Contents
Figure 6-20: Restore Window ............................................................................... 6-11

Figure 6-21: System Init Window .......................................................................... 6-12
Figure 6-22: Change Password Window............................................................... 6-12
Figure 6-23: COM Port Selection Window ............................................................ 6-13
Figure 6-24: COM Port Selection Window ............................................................ 6-13
Figure 6-25: PBX Parameters Window Extensions Tab..................................... 6-14
Figure 6-26: PBX Parameters Window Call Transfer Tab.................................. 6-15
Figure 6-27: PBX Parameters Window Supervision Tab ................................... 6-16
Figure 6-28: PBX Parameters Window CP Tone & Disconnect Tab .................. 6-18
Figure 6-29: System Parameters Window ............................................................ 6-19
Figure 6-30: In-Band DTMF Protocol Window ...................................................... 6-20
Figure 6-31: Auto-Attendant Menu........................................................................ 6-21
Figure 6-32: Script Menu Window Script Programming Tab .............................. 6-21
Figure 6-33: Script Menu Window Dial a String Tab .......................................... 6-24
Figure 6-34: Script Menu Window Script Opening Tab ...................................... 6-25
Figure 6-35: Script Menu Window Script Recording Tab ................................... 6-26
Figure 6-36: Script Menu Window Script Status Tab ......................................... 6-26
Figure 6-37: Time & Date Window ........................................................................ 6-27
Figure 6-38: Time & Date Window ........................................................................ 6-28
Figure 6-39: Auto Window Weekly Schedule Tab.............................................. 6-29
Figure 6-40: Auto Window Auto Breaks Tab ...................................................... 6-30
Figure 6-41: Auto Window Holiday Schedules Tab............................................ 6-31
Figure 6-42: Voice Mail Menu ............................................................................... 6-32
Figure 6-43: List of Mailboxes Window List Tab................................................. 6-32
Figure 6-43: New Mailbox Window Mailbox Parameters Tab ............................ 6-33
Figure 6-45: List of Mailboxes Window Parameters Tab.................................... 6-35
Figure 6-46: Notification Parameters Window....................................................... 6-36
Figure 6-49: Line Monitor Window ........................................................................ 6-38
Figure 6-50: Statistics Menu ................................................................................. 6-39
Figure 6-51: List of Messages Window ................................................................. 6-39
Figure 6-52: Wizard Menu .................................................................................... 6-40
Figure 6-53: Wizard Window................................................................................. 6-40
Voice Mail and Auto Attendant System Installation and Programming Manual vii
Table of Contents
Figure 6-54: Help Menu ........................................................................................ 6-41

Figure 6-55: Help Topics Window ......................................................................... 6-41
Figure 7-1: Quick Reference Guide ........................................................................ 7-7
Voice Mail and Auto Attendant System Installation and Programming Manual viii
Table of Contents
List of Tables
Table 4-1: PBX Parameter Commands................................................................... 4-3

Table 4-2: Time and Date Commands .................................................................... 4-8
Table 4-3: Operational Modes Commands ............................................................. 4-9
Table 4-4: Mailbox Creation Commands............................................................... 4-12
Table 4-5: Mailbox Creation Commands............................................................... 4-13
Table 4-6: Program Notification for Mailboxes Commands................................... 4-15
Table 4-7: Recording Script Messages Commands.............................................. 4-16
Table 4-8: Detection Commands .......................................................................... 4-24
Table 4-9: Transfer Modes Programming Commands .......................................... 4-25
Table 8-1: Entering an In-Band DTMF Code Using a Telephone............................ 8-2
Table 10-1: DTMF Programming Commands ....................................................... 10-1
Voice Mail and Auto Attendant System Installation and Programming Manual ix
Introduction
Chapter 1: Introduction
1.1. Manual Audience and Contents
The Auto Attendant and Voice Mail System Installation and Operation Manual is
intended for System Installers and Administrators, responsible for the installation,
setup and programming of the units.
NOTE
Please read this manual before installation, programming and operation of the Auto
Attendant and Voice Mail System.
The information in this manual is valid for the following devices:

EAR - 5000 - 8 mail boxes (AA -8 Mbx)
EAR - 4000 2-mail boxes (AA - 2 Mbx).
Note that the only differences between these units are:
Feature EAR 5000 EAR 4000
Mail boxes 8 2
Storage capacity 3 hours 1 hour
Number of ports 2 or 4 2 or 4
The term "unit" in this manual refers to both devices, unless specifically stated
otherwise.
Voice Mail and Auto Attendant System Installation and Programming Manual 1-1
Introduction
This manual contains the following:
Chapter Heading
1 Introduction
2 System Description
3 Installation
4 DTMF Programming
5 Programming by Computer
6 VMS Programming
7 User Operating Instructions
8 Programming the In-Band
Protocol
9 Troubleshooting
10 Programming Commands
11 DTMF Programming Forms
12 System Messages
General Description
Chapter 2: General Description

2.1. General
The Automated Attendant & Voice Mail is a small stand-alone multilingual
system for organizations of sixteen and sixty-four employees (AA-8 Mbx, AA-2
Mbx). The unit incorporates state of the art technology, including DSP, flash
memory and SMT production.
Figure 2-1: General View
The EAR 5000 AA-8 Mbx is available with 2 or 4 ports and up to 8 mailboxes.
It provides up to 3 hours of recording time.
The EAR 4000 AA-2 Mbx is available with 2 or 4 ports and up to 2 mailboxes.
It provides up to 1 hour of recording time.
The unit can be integrated with most types of PBXs through the analog ports or
through the RS-232 serial port.
The system administrator can be programmed by the computer using the Voice
Mail System Maintenance Software Utility Program (VMS) or by touch-tone
telephone.
The unit installation is quick and easy: Just mount it on a wall next to the PBX
and connect it to the SLT interfaces and to the main power supply with an
external power adapter.
General Description
The unit is ready for use immediately after the system administrator completes
the setup procedure of integration parameters, mailboxes, notification type,
system schedules and opening greetings. Mailbox owners can then set up their
own personal mailbox parameters.
The unit is a powerful Voice Mail System at an affordable price. It contains most
useful features and services provided by PC-based systems but at a lower cost.
The units features can be divided into three groups:
System administration
Automated attendant
Voice mail.
2.1.1. System Features

The system has the following features:
Configuration
The Auto Attendant system AA-8 (EAR-5000) is available with 2-ports and 3
hours of recording time. The system administrator can upgrade the unit by
adding a 2-port expansion card to the motherboard to provide 4-ports.
The AA-2(EAR-4000) is available with 2-ports and 1 hour of recording time.
The system administrator can upgrade the unit by adding a 2-port expansion
card to the motherboard to provide 4-ports.
Programming
The system administrator can program the unit by:
Touch-tone telephone using DTMF tones
Computer using the Voice Mail Maintenance Software Utility Program
(VMS). The installer should save the files containing the parameters set in
each installation.
Integration with your PBX
The system administrator can integrate the unit with the PBX through:
In-Band DTMF Protocol integration using DTMF strings. This type of
integration is achieved by setting up the communication parameters on the
PBX and the units, including answering a call, transfer, recall from busy,
recall from no answer, the notification parameters and more.
Out-band integration through a serial port (RS-232) applying the PBX
parameters to the unit. This type of integration must be developed
separately for each type of PBX.
Loop Current Disconnection
Some PBXs have the capability, which enables them to notify the unit through
the line interface when a call is terminated. When the Voice Mail detects this
situation, the line is disconnected and the unit is then ready to receive another
call.
General Description
Message Notification
The unit automatically notifies the mailbox owner of new messages in
different ways according to the system configuration. Notification may be
local (to a PBX extension) or remote (to a telephone at a remote location, a
cellular telephone or a pager).
Security Passwords
The unit supports three types of passwords:
System Administrator. 4-8 digits password. Gives access to all data stored
in the unit.
Operator. 4 digits password. Gives access to the operating modes of the
system. The available operating modes are: Day, Night, Break and
Holiday.
Mailbox. 4 digits password. Gives access to individual mailboxes.
Mailbox owners can change the password at any time.
Line Monitor
The unit sends all incoming DTMF codes to the VMS from all the ports,
simultaneously through the RS-232 cable. The line monitor is a powerful tool
to simplify the integration and installation of the unit with the PBX.
2.1.2. Automated Attendant Features

The units automated attendant answers incoming calls and through a series of
recorded menus and telephone directories, helps the callers reach the required
extensions.
Opening Greeting
The unit plays a pre-recorded greeting to callers. The opening greeting usually
includes the organizations name, how to reach an extension, department or
operator, how to switch languages, how to leave a message and to access a
directory.
During the greeting, callers can access a department by dialing a single digit,
dialing the extension number or holding for assistance.
Operating Modes
Depending on the time and the system schedule, the unit answers external
calls with one of four opening greetings:
Day Mode
During normal business hours, the unit answers calls with a pre-recorded
daytime greeting. The daytime greeting enables the caller to reach a
requested extension, mailbox, department, and directory or to switch
languages.
General Description
Night Mode
During non-working hours, the unit answers calls with a pre-recorded
nighttime greeting that enables the caller to leave a message in a requested
mailbox.
Holiday Mode
During holidays, the unit answers calls with a special greeting that enables
the caller to leave a message in a specific mailbox or in the operators
mailbox.
Break Mode (Multi Breaks)
The system administrator can program parts of the day mode as break
time. During break time, the unit answers calls with a special greeting that
enables the caller to leave a message in a specific mailbox or in the
operators mailbox. You can program up to 10 breaks .
System Schedules (Auto-Mode)
If your organization has operating hours that vary from day to day, the system
administrator can define the daily operating schedules on a weekly basis,
including daytime, nighttime and break time hours. When the Auto mode is
activated, the unit automatically switches between the day, night and break
modes according to the pre-defined schedule.
The operator can override the pre-defined system schedule and switch
manually to day, night, break, or holiday mode using a password.
Holiday Schedules
The unit switches automatically to Holiday mode on dates programmed as
holidays. During holidays the unit answers calls with the special holiday
greeting.
Fax Detection
If the unit detects a fax tone (CNG) during the opening greeting, it
automatically transfers the call to the pre-defined fax extension.
Directory Listing (Dial By Name)
The unit can provide a list of mailbox owner names. The directory listing
enables calls to be transferred to all extensions configured within the list. A
caller can access the directory listing by following instructions during the
opening greeting.
In order to enable a directory listing call transfer, the mailbox owner must
record his name and a three-letter code. A caller can reach the proper
extension after dialing the respective code and verifying a correct extension
according to the mailbox owners name.
The system administrator enables two methods of directory listing: according
to the mailbox owners first or last name.
General Description
Call Transfer
The system administrator can program the unit to detect the Call Progress tone
and DTMF signals sent by the PBX and transfer the calls to extensions in one
of the following modes:
Non-Supervised
The unit transfers the call immediately without verifying the status of an
extension.
Supervised
The unit checks for a busy or answer signal before transferring the call to
an extension.
Semi-Supervised
The unit only checks for a busy signal before transferring the call to an
extension.
Multilingual Option
The unit can operate in three languages simultaneously. The system
administrator can configure each mailbox to operate in one of the three
selected languages. The caller can select the language in which the system
messages (prompts) are played.
Answering on the First Ring
To avoid delays, the system administrator can set up the unit on each
individual port to answer incoming calls on the first ring.
Script Menus
The unit supports up to 39 script menus. A script menu is a recorded
announcement that can accept a digit entry (0-9) during playback. Based on
the digit entered, the unit can take one of the following actions:
Transferring the call to another script menu
Transferring the call to another script menu and change the language
Transferring the call to an extension or hunt group
Transferring the call to a mailbox
Dialing a string of DTMF (20 different strings and up to 20 digits for each
string including special characters)
Retrieving messages from a mailbox
Disconnecting the line
Leaving a message
Playing the directory listing
General Description
2.1.3. Voice Mail Features

The unit enables a caller to leave a message, recorded in his own voice, in any
mailbox. The mailbox owner can access his mailbox at any time from any touch-
tone telephone and listen to his messages. Mailbox owners can also modify their
own mailbox parameters. Up to 47 messages (new and saved) can be stored in the
mailbox.
Real/Virtual Mailboxes
The unit supports up to 8 real and virtual mailboxes (2 for EAR- 4000). A real
mailbox has a telephone extension, whereas a virtual mailbox does not.
Personalized Mailboxes
Mailbox owners can personalize their mailboxes by recording a personal
greeting, assigning a personal password to the mailbox and setting optional
parameters.
Personal Greeting
Mailbox owners can record or change personal greetings at any time from any
touch-tone telephone. Callers first hear the personal greeting of the extension
called and then they can leave a message.
Day and Time Stamp
The system administrator can program the unit to indicate the start of each
message and the day and time it was recorded.
Message Deletion
Mailbox owners can manually delete messages or the system administrator
can program the unit to automatically delete all messages after a specified
number of days.
Message Forwarding
Mailbox owners can forward copies of messages to other mailboxes or
mailbox groups. Mailbox owners can also record an introduction to the
forwarded message.
Message Reply
Mailbox owners can reply directly to a message and record a message in the
senders mailbox.
Pause During Message Retrieval
Mailbox owners can pause the playback of the mailbox messages.
Mailbox password back out key
Mailbox owners can be routed to the Main Company Greeting from the
System request to enter the mailboxs password.
Mailbox Groups
A caller can send a message to all the members of a mailbox group at one
time.
General Description
All defined mailboxes belong to the All Group mailbox group. In addition,
the system administrator can create up to four mailbox groups, each
containing up to twenty mailboxes. Mailboxes can belong to more than one
group and can be added to or deleted from a mailbox group by the system
administrator. Each mailbox group can be assigned with a mailbox group
greeting.
Do Not Disturb Mode
Mailbox owners can set their mailboxes in the Regular Mode or Do Not
Disturb Mode. When a caller dials a Do Not Disturb extension using the
Automated Attendant menus, the unit plays a special Do Not Disturb menu
and does not transfer the call to the extension.
Individual Language Selection
The system administrator can select one of the languages supported by the
unit. When the mailbox owner or caller enters the mailbox, the unit
automatically switches to the selected language.
Adjustable Recording Length
The system administrator can select the length of all recorded messages in the
unit. The selected length will control the following types of messages: scripts,
greetings, names and incoming messages. Changing this parameter will affect
the operation unit.
Automatic Gain Control (AGC)
When this feature is enabled, the unit automatically adjusts the line volume so
incoming messages will be recorded at the same level.
2.2. The Basic System Description

The unit is a digital system consisting of the following:
Sophisticated DSP voice-processing device
Flash memory for storing voice recording and parameter data
Central Processing Unit
2- or 4-ports analog extensions line interface
Real-time clock
The unit provides two major services:

Automated Attendant
Uses menus and sub-menus to transfer calls to specific departments,
extensions or mailboxes.
Voice Mail
Receives and delivers messages. Each mailbox has its own number and
mailbox owners have passwords enabling them access to their mailboxes.
General Description
Messages can be saved, deleted or transferred to other mailboxes. Mailbox

owners can also send identical messages to groups of mailboxes or to all the
mailboxes in the system.
By configuring the following, the units Automated Attendant and Voice Mail
can be customized to suit the company requirements:
PBX parameters
Automated Attendant script menus and customized Busy, No Answer and
Do Not Disturb menus in up to three different languages simultaneously.
Voice Mail features include: mailboxes, mailbox groups and various types of
message notifications for each mailbox
The EAR-5000 (AA-8 Mbx) comes with two lines and 3 hours recording time.
You can upgrade the unit by adding a 2-port expansion card to the motherboard
to provide four lines.
The EAR-4000 (AA-2 Mbx) comes with two lines and 1 hour recording time.
You can upgrade the unit by adding a 2-port expansion card as well.
Figure 2-2: AA-8 Mbx Unit Upgrading
General Description
2.3. Physical Description

The functional components of the unit are located under the side panel cover. The
LEDs are on the left side of the front panel. The bottom panel has two indented
holes for wall mounting.
Figure 2-3: Unit With Cover Removed
2.3.1. Side Panel
Figure 2-4: Unit Side Panel
No. Connector Function

1 Power Supply Connector Connects the unit to the external power
supply
2 RS-232 Connector Connects the unit to the PBX or a PC
3 2 RJ-11 Sockets Connects the unit to 2 or 4 PBX
extensions.
General Description
2.3.2. Front Panel
Figure 2-5: Unit Side Panel
The following table describes the function of the four LEDS on the front panel.
Status Day Night Holiday Auto

Day Mode: Manual On Off Off Off
Night Mode: Off On Off Off
Manual
Holiday Mode: Off Off On Off
Manual
Break Mode: On On Off Off
Manual
Day Mode: Auto On Off Off On
Night Mode: Auto Off On Off On
Break Mode: Auto On On Off On
System Error1 Off Flashing Off Off
System Error1 Flashing Flashing Flashing Flashing
System Error1 Flashing Flashing Flashing Off
Automatic Self-Test On On On On
1
Please contact your local dealer.
General Description
2.4. Technical Specifications

The technical specifications of the unit are as follows:
DC Power Supply 9VDC/800mA

Line Voltage 24 to 72VDC
DC Leakage Current > 10A
On-hook Insulation Resistance 0 to 100VDC > 5M
between Line Terminal and 100 to 200VDC > 30K
the Ground 500 VAC/50Hz > 20K
100 VAC/25Hz > 100K
Ring Capacitor 0.47F 10%
On-hook Impedance @ 50VDC, 40 VAC/25Hz > 3000
Ring Detect 27 to 100VAC/16 to 60Hz
DC Resistance (off-hook) 24 to 66VDC @ 20 to 100mA 100 to 350
Impedance (off-hook) 300 to 3400Hz 500 to 700
Imbalance Ratio 300 to 3400Hz > 46dB
Return Loss 300 to 3400Hz > 18dB
Current during Break < 700A
DTMF Transmission:
Frequency Tolerance +1.5%
Frequency Level (High Group) -6 to -8 dBm
Frequency Level (Low Group) -8 to -10 dBm
Inter-digit Pause in Tone Dialing 70 to 80ms
Fax CNG Tone Detection 1100Hz 38Hz
Installation
Chapter 3: Installation
3.1. General
The unit is delivered completely assembled. It is designed for mounting on a wall
close to the PBX.
3.2. Unpacking
Before unpacking, inspect the package. If you notice any damage, immediately
report it to your local dealer.
To unpack the unit:
1. Place the package on a flat surface and open it.
2. Remove the contents of the package and place them on a clean surface.
3. Remove all packing material.
4. Inspect the contents. if you notice any physical damage, report it to you
local dealer immediately.
3.3. Installing the Unit

To install the unit:
1. Mount the unit on a wall close to the PBX cabinet. Use the drill template
to place the two screws.
2. Remove the side panel cover.
3. Connect the RJ-11 connector on one end of the cables to the RJ-11
sockets on the side panel of the unit. Connect the other end of the cables
to one or two analog telephone lines on the Main Distribution Frame
(MDF) of the PBX (see Figure 3-1).
NOTE
Each RJ-11 socket on the side panel of the unit can support up to two analog telephone
lines.
Installation
Figure 3-1: Analog Line Connections
4. On the side panel of the unit, plug the 9 VDC adapter jack into the
power supply connector.
5. Plug the 9 VDC adapter into the main power supply outlet to turn the
unit on. The LEDs on the front panel turn on and off, one after another
and then the LED indicating the status of the unit turns on.
6. If your PBX supports a full-authorized RS-232 integration with the unit,
connect one end of the RS-232 cable to the units RS-232 connector and
the other end to the RS-232 connector of the PBX.
7. Call each unit line from any extension and verify the answer. You
should hear the default greeting (system message no. 000. See Chapter
12).
8. Replace the side panel cover.
9. Program the unit according to your PBX type and required applications.
Installation
Single Line Digital

Telephones Telephones
Auto Attendant &

Voicemail
2 or 4
voice channels
PSTN
PBX
PC for programming
Operator Conslole
Figure 3-2: Analog Line Connections
3.3.1. Expanding the System to 4 Ports

The 2-port expansion kit contains:
2-port expansion card
4-wire cable
2 plastic spacers.
To install the expansion card:

1. Disconnect all external cables and connectors.
2. Remove the 9 VDC adapter power plug from the main power supply
outlet to turn the unit off.
3. Open the units top cover by unscrewing the four screws.
4. Place the two plastic spacers into the corresponding holes.
5. Insert the expansion card into the corresponding J9/J10 connector.
6. Connect one end of the 4-wire cable to J5 on the motherboard and the
other end to J3 on the expansion card.
7. Replace the top panel cover and plug the 9 VDC adapter into the main
power supply outlet to turn the unit on.
8. Reconnect all the external cables and connectors to the unit. Voice Mail
automatically detects four lines when it is turned on.
Installation
8. Reconnect all the external cables and connectors to the unit. Voice Mail
automatically detects four lines when it is turned on.
DTMF Programming
Chapter 4: DTMF Programming

4.1 General
You can program the unit using:
A telephone by means of DTMF tones
A computer by means of the designated Voice Mail Maintenance software
(see Chapters 5 and 6).
NOTE
You will hear a confirmation tone every time you enter a programming command.
4.2 Entering and Exiting the Programming Mode
NOTE
The unit is unable to handle calls when in the programming mode.
To enter the programming mode:

1. Connect a PBX analog line to the unit.
2. Call the PBX analog line from any touch-tone telephone.
3. Wait until the unit answers and plays the opening menu.
4. Dial *900.
5. Dial the System Administrators password (default: 1234) to enter the
programming mode.
To exit the programming mode:
Dial *900 or do not dial any number for a consecutive one minute.
NOTE
If you exit the programming mode by dialing *900, the unit plays the opening menu. You
can then check the changes that were made to the system.
4.3 First Time Programming

When programming a unit for the first time, follow this checklist:
1. Call from a touch-tone telephone to the unit. You will hear the default
message (system message 000 see Chapter 12).
2. Dial *900 and the administrator password (default: 1234) to enter the
programming mode.
3. Set the PBX parameters according to Paragraph 4.3.1 to ensure the proper
operation of the unit with your PBX.
DTMF Programming
4. Set the units real-time clock according to Paragraph 0.

5. Set the system schedule according to Paragraph 4.3.3.
6. Create mailboxes according to Paragraph 4.4.1.
7. Define a notification type for each mailbox according to Paragraph 4.4.3.
8. Define notification parameters (i.e. message light on and message light off
and interval between ring notification) according to Paragraph 4.4.3.3.
9. Record and program script menus for the Automated Attendant according to
Paragraph 4.4.4. Make sure you define the mailboxes before building
Automated Attendant script menus.
4.3.1 Defining PBX Parameters

To integrate the unit with your PBX, apply the PBX parameters to the unit.
To obtain your current PBX parameters, check your PBX Users Manual or the
current PBX setup configuration.
To configure the unit to detect the in-band DTMF protocol sent by your PBX,
refer to Chapter 7.
NOTE
Do not forget to enter programming mode by dialing *900 and the administrators
password before using the programming commands.
Table 4-1 presents the commands you must enter to apply the PBX parameters to
the unit.
DTMF Programming
Table 4-1: PBX Parameter Commands
Operation Command Default

Extension size *300 + X 3
where X is a digit 1-4
You can only change this parameter if mailboxes
and/or legal extensions have not yet been
defined.
Cut off time for *301 + X 6 seconds
continuous call where:
progress tone X = cut off time in seconds (0-9)
detection
No. of rings before *310 + line number + number of rings 1
the line is answered Line number = 1-4
Number of rings = 1-9
Time to wait for *311 + XX 20 seconds
No-Answer where XX is 00-99 seconds.
This code is applicable only when supervised
transfer is selected.
Legal PBX *320 + Y + First Ext. + Last Ext. + # None
Extensions where Y is a group number (0-9).
Example: *320 0 330 350 #
*320 1 355 375 #
You can define up to 10 groups of legal
extensions. If a caller dials an extension by direct
dialing (code 170), The unit checks if the
extension is legal. If the extension is not legal,
The unit does not transfer the call.
Resetting a group *320 + Y + 000 + 000 + # (the two groups of
zeros can be 2, 3, or 4 digits long, according to
the extension size)
Resetting all groups *320 + #
Operator ID Code *330 + X 0
where X is a digit 0-9
When the caller dials this digit during any script
message, the call is transferred to the operator.
Programmable code *331 + X 9
for retrieving X = 0-9; Retrieve digit
messages
DTMF Programming

Disconnection Code *333 + CODE 1 + # ###
The unit terminates a call when it receives the
disconnection code. The code can include up to
four digits. Legal values for this code can be any
combination of 0-9, *, #, and A-D.
Clear Disconnection * 333 + #
Code
External Access *340 + X + # 9
Code where X is up to 4 digits external access code
(legal entries 0-9, ABCD, ), Pause (*1).
This code is applicable for external notification.
Clear External *340 + #
Access Code
Pause before and *341 + X 2 seconds
after external access where X is the length of the pause in seconds (0-
code 9)
Transfer mode for *350 + X + Y Non supervised
all extensions X = 1; All extensions except the operator
X = 2; Operator extension only
Y = 0; Non Supervised
Y = 1; Supervised Mode
Y = 2; Semi Supervised mode
Day operator, Night *360 + X + YYYY + #
operator, Fax and where:
Supervisors X = 1; Day operator 0
extension numbers X = 2; Night operator 0
X = 3; Fax extension
X = 4; Supervisor extension
One mailbox can be defined as Supervisor. When
storage memory reaches 80% of its capacity, a
message is sent to this mailbox indicating the
situation.
YYYY = Corresponding extension number.
Delete the extension *360 + X + #
assignments where:
X = 1; Day operator
X = 2; Night operator
Volume level *369 + X 5
where:
X = volume level (0-9); 9 = Loudest
DTMF Programming

Flash-1 *370 + XXX 600 ms
where XXX is a 3-digit number (000-980) in
steps of 20 ms.
Example: *370 300 sets Flash-1 to 300 ms
Flash-2 Flash-2 is fixed at 1200 ms. 1200 ms
Flash-2 is used in some PBXs for Recall from
No-Answer or Busy Codes.
Busy, Disconnect *371 + X + YYYY
and DTMF Off/On where:
time X = 0; incoming minimum DTMF length (0000-
3000 ms)(Note: DTMF, which is shortly that
defined with this command will be ignored by
VM during greetings recording process) 100 ms
X = 1; busy off (0100-3000 ms)
X = 2; busy on (0100-3000 ms) 500 ms
X = 3; Disconnect off (0100-3000 ms) 500 ms
X = 4; Disconnect on (0100-3000 ms) 240 ms
X = *; DTMF off (0000-3000 ms) 240 ms
X = #; DTMF on (0000-3000 ms) 200 ms
YYYY = Cadence in milliseconds in steps of 20 60 ms
milliseconds.
Length of the *372 + X
DTMF cadence sent where X is the length of the DTMF cadence in
by the PBX, e.g. a ms (0-9). Each step represents 100ms 100 ms
Disconnect code Note:
Note: By setting this parameter to 2, the Voice Mail
This parameter is will cut 200 ms from the end of the recording.
needed to calculate
the time, which must
be truncated from
the end of the
message, which is
terminated via the
Disconnect code.
Busy Signal *375 + XXXX + #
Cadence Check where XXXX is a busy extension number.
Check the busy signal by dialing the busy
extension number and playing the busy cadence
values.
DTMF Programming

Voice and DTMF *376 + X + Y 5
Sensitivity X = 1; Voice sensitivity level
X = 2; DTMF sensitivity level
Y = Sensitivity level (0-9)
The volume at which the unit detects voice when
the called extension answers or the volume level
at which the unit detects DTMF throughout its
operation.
Note: The higher the sensitivity level, the
higher the sensitivity to voice or DTMF.
In order to activate the new selection, a new call
must be initiated.
Automatic Gain *377 + X Enabled
Control (AGC) X = 0; AGC disabled
X = 1; AGC enabled
When enabled, The unit will adjust the incoming
messages volume to a set volume level.
Note: For the new value to take affect, a new call
must be initiated.
DTMF amplitude *379 + X 5
where X = volume level (1-9), 9 = Loudest
Procedural codes *380 + X + CODE 1 + #
sent to the PBX in X = 1; LED1 notification code None
order to perform a X = 2; LED2 notification code None
specific task X = 3; LED notification off code None
X = 4; Transfer code Flash 1 + Ext
X = 5; Recall from Busy Flash 1
X = 6; Recall from No Answer Flash 1
CODE 1 = Respective PBX code
Delete a specific *380 + X + #
procedural code X = 1; LED1 notification code
X = 2; LED2 notification code
X = 3; LED notification off code
X = 4; Transfer code
X = 5; Recall from Busy
X = 6; Recall from No Answer
Define a free *381 + XX + YYYY + # 3.3
DTMF string, that X = String number (00-19)
can be dial from the YYYY = DTMF string
Auto Attendant to
Note: See also command *121
the PBX
Answer number of *386 + X 5
samples where:
X = number of samples (0-9)
DTMF Programming
CODE 1=
DTMF Character Number to Dial
Digits 0-9 0-9

* **
Extension *0
Pause *1, indicates a 1 second pause
Hook Flash 1 *2
Hook Flash 2 *3
# *4
A *5
B *6
C *7
D *8
DTMF Programming
4.3.2 Setting the Time and Date

Table 4-2 presents the commands used to set the unit time and date.
NOTE
Make sure to enter programming mode by dialing *900 and the administrators password
before using the programming commands.
Table 4-2: Time and Date Commands
Operation Command
Setting the time and day of the week *420 + HH + MM
where
HH = hour (00-23)
MM = minutes (00-59)
Example:*420 15 25 stands for 3:25 p.m.
Setting the date *430 + DD + MM + YY
where
DD = date of the month (01-31)
MM = month (01-12)
YY = year (00-99)
Example:*430 15 03 97
March 15, 1997
Note: 00 represents Year 2000.
The day of the week is automatically calculated
by the system, based on the entered date.
Listening to the system time *440
The system announces the date and time.
4.3.3 Programming the Operational Modes

The unit can operate in Day, Night, Break, or Holiday mode. If the unit is in the
Auto mode, it automatically changes modes according to programmed schedules.
NOTE
DTMF Programming
Table 4-3: Operational Modes Commands
Operation Command
Selecting an Operational Mode *400 + X
where X stands for the operational mode.
Day mode = 0 (default mode)
Night mode = 1
Holiday mode = 2
Auto mode = 3
Break mode = 4
Selecting time stamp format *410 + X
(Used by English and Chinese where
languages only) X = 0 means the time stamp is in 12-hour format
(default)
X = 1 means the time stamp is in 24-hour format
Setting the Working Time *450 + D + hh:mm + hh:mm
(for Auto mode only) where
D is the day of the week (1-7)1
First hh:mm = start of work time in 24 hour format
Second hh:mm = end of work time in 24 hour format
Repeat for all days of the week.
Example: *450 1 08 30 1700 means that the unit will
play the Day mode opening greeting on Monday
from 8:30 until 17:00. It will play the Night mode
opening greeting the rest of the time.
1
: Day 1 is Monday.
Setting the Breaks Time *460 + X + Y + hh mm + hh mm + SS, where
(for Auto mode only)
X - Day of the week 1-7, 1 for Monday
Y Break number 0-9
SS Script number
hh mm start and stop of break time in 24 format
DTMF Programming
Operation Command
Entering annual holiday dates *470 + DD + MM + hh:mm + hh:mm
(For Auto mode only) where:
DD = Day of the month (01-31)
MM = month (01-12)
hh:mm = Start time; Hour and minutes in 24 hour
format
hh:mm = End time; Hour and minutes in 24 hour
format
Repeat for holidays
Example 1: *470 02 12 08 15 23 45
The unit will play the Holiday mode opening greeting
on December 2nd, from 8:15 until 23:45.
Delete all holidays on a specific *470 + DD + MM #
date where:
DD = Day of the month (01-31)
MM = month (01-12)
Delete all holidays on a specific *470 + ** + MM + #
month MM = month (01-12)
Delete all holidays *470 + #
External Notification Active Time *490 + hh:mm + hh:mm
where:
hh:mm = Start time; Hour and minutes in 24 hour
format
hh:mm = End time; Hour and minutes in 24 hour
format
Example 1: *490 09 00 20 00
The will activate the External Notification between 9
a.m. to 8 p.m.
DTMF Programming
4.4 Programming the Unit

4.4.1 Creating Mailboxes
You can define up to 8 (for AA-8 Mbx) or 2 (for AA-2 Mbx) mailboxes. The
numbers of the mailbox and its extension are identical. Make sure that the
number of digits in the mailbox number conforms to the number of digits in an
extension (*300).
You can select one of the languages supported by the unit for each mailbox. After
selecting a language, the unit performs the following:
Plays all menus in the selected language.
Plays all system messages (e.g., time stamp and error messages) in the
selected language.
If ring or remote notification is enabled, the mailbox owner is notified in the
selected language.
A virtual mailbox can also be created for users who do not have extensions.
When a caller dials a virtual mailbox number on the Automated Attendant menu,
the call is immediately transferred to the Do Not Disturb menu and the caller is
given the option to leave a message.
You may use the external notification features for the virtual mailboxes. Do not
select internal notification because virtual mailboxes do not have extensions.
You can assign a mailbox for announcing messages without the ability to record
incoming messages. This mailbox is called an Announcer mailbox. All mailboxes
can be changed from a regular mailbox to an announcer mailbox and vice versa at
any time.
NOTE
DTMF Programming
Table 4-4: Mailbox Creation Commands
Operation Command
Creating a range of mailboxes *500 + First Mailbox + Last Mailbox + #
Creating one mailbox *501 + Mailbox Number + #
Selecting an announcer mailbox *502 + XXXX + Y + #
where:
XXXX = existing mailbox number
Y = 0; Regular mailbox (default)
Y = 1; Announcer mailbox
Deleting a mailbox *510 + Mailbox Number + #
Make sure to remove any transfer to the mailbox
from the Automated Attendant scripts before
deleting the mailbox.
Creating a range of virtual *520 + First Mailbox + Last Mailbox + #
mailboxes
Creating one virtual mailbox *521 + Mailbox Number + #
Defining whether to play or skip *530 + First Mailbox + Last Mailbox + B + #
the time and date stamp during where
message playback for a range of B = 0; Play the date and time stamp (default)
mailboxes B = 1; Skip the date and time stamp
Defining whether to play or skip *531 + Mailbox Number + B + #
the time and date stamp during where
message playback for one mailbox B = 0; Play the date and time stamp (default)
B = 1; Skip the date and time stamp
Defining a language for a range of *532 + First Mailbox + Last Mailbox + Z + #
mailboxes where
Z = 1, 2 or 3 (language number)
Defining a language for a mailbox *533 + Mailbox Number + Z + #
where
4.4.2 Creating Mailbox Groups

You can create up to four mailbox groups for distributing messages. Each
mailbox group can contain up to twenty mailboxes. The group numbers are by
default 000, 001, 002 and 003. Group 099 consists of all mailboxes (real and
virtual).
You can select a different number for the first digit of the mailbox groups using
code *545. Make sure that you select a number that does not interfere with your
PBXs numbering plan.
DTMF Programming
NOTE
Table 4-5: Mailbox Creation Commands
OPERATION COMMAND
Adding a mailbox to a group *540 + Group Number + Mailbox Number + #
Note: You must define the mailbox before adding it to a
group.
Changing the number of the first *545 + X

digit in the mailbox groups where X is the first digit of the mailbox groups.
Default is 0.
Deleting a mailbox from a group *550 + Group Number + Mailbox Number + #
Resetting a group *560 + Group Number
Note: Resetting a group removes all the mailboxes within
that group.
NOTE
You can record a separate greeting message can be recorded for each mailbox group.
4.4.3 Notification
The unit notifies the mailbox owner of new messages in different ways according
to the system configuration. Notification may be local or remote.
NOTE
Notification is always done on the second line.
4.4.3.1 Local Notification

For local notification, you can select one of the following options:
None. The notification feature is disabled.
Message Light On 1. The unit signals the PBX that a mailbox has received a
message. The PBX then turns on the message light of the telephone extension.
If the Message Light Off code is programmed, the code is transferred to the
PBX after the mailbox owner retrieves all his new messages.
Some PBXs do not support the Message Light Off code. Instead they turn the
message light off when the mailbox owner presses the message button on his
proprietary telephone set and the unit starts playing the messages (see
Table 4-1).
Message Light On 2. Same as Message Light On 1 but used only for PBXs
that have two different codes for different telephones or for special tone
notification (see Table 4-1).
DTMF Programming
The system administrator can set the notification method to one of two states
(code *760):
Notification on first new message
Notification on every new message
Sign Rings. The unit rings the notified extension number. These Sign Rings
may be sent at programmed intervals (code *720). The unit stops sending Sign
Rings after the mailbox owner retrieves all his new messages or the maximum
number of retries has been made (code *750).
Rings. The unit rings the notified extension for a programmed time period
(code *730). When the mailbox owner answers, the unit prompts him to enter
his password. After entering the password, the mailbox owner may retrieve
his messages. If the mailbox owner does not answer, the unit tries again at
programmed intervals (code *720). The unit stops sending Ring notifications
after the mailbox owner retrieves all his new messages or the maximum
number of retries has been made (code *750).
4.4.3.2 Remote Notification

The mailbox owner may choose to be notified at a remote location (i.e. his
mobile telephone, home telephone or pager) by entering a remote telephone
number (of up to 20 digits) or pager number (of up to 40 digits). You can use any
combination of *, #, A-D, 0-9, and Pause when setting the remote notification
telephone number.
After remote notification is enabled, the unit will dial the remote phone or pager
number and notify the mailbox owner of any new messages. After entering the
password, the mailbox owner can retrieve his messages. The duration of remote
notification rings is programmed using code *730.
The unit stops sending Ring notifications after the mailbox owner retrieves all his
new messages or the maximum number of retries has been made (code *750).
The mailbox owner must obtain permission from the System Administrator to
enable remote notification. The System Administrator must use code *710 or
*711 to grant permission.
The remote notification activation time can be programmed so the administrator
can decide on the daylights hours for the external notification to be activated. The
time span of this service is programmed using code *490.
When permission has been granted and the mailbox owner enables remote
notification, the unit first dials the external access digits (programmed using code
*340) and then dials the mailbox owners remote telephone or pager number.
NOTE
Make sure that you enter the remote telephone or pager number before enabling remote
notification.
Notification is always done on the second line.
DTMF Programming
4.4.3.3 Setting Notification for Mailboxes
NOTE
Virtual mailboxes do not have extensions and may not be configured for internal
notification.
Table 4-6: Program Notification for Mailboxes Commands
OPERATION COMMAND
Setting local notification for a *700 + First Mailbox + Last Mailbox + X + #
range of mailboxes where
X = 0; notification is disabled
X = 1; Message Light On 1 is selected
X = 2; Message Light On 2 is selected
X = 3; Sign Rings is selected
X = 4; Rings is selected
Disable local notification for all *700 + #
mailboxes
Setting local notification for one *701 + Mailbox + X + #
mailbox where X is defined as above
Permitting remote notification for a *710 + First Mailbox + Last Mailbox + Y + #
range of mailboxes where
Y = 0; remote notification is not permitted
Y =1; remote notification is permitted
Disable remote notification for all *710 + #
mailboxes
Permitting remote notification for *711 + Mailbox + Y + #
one mailbox Y = 0; remote notification is not permitted
Y = 1; remote notification is permitted
Ring Notification Interval *720 + XX
where XX is a 2 digit number in minutes (1-99).
Default = 30 minutes
Ring Notification Duration *730 + X
where
X = 0; stands for short time for rings (default)
X = 1; stands for long time for rings
Maximum number of days to store *740 + XX
messages where XX stands for number of days (00-99).
00 = Messages are not deleted by Voice Mail.
Time to wait after off-hook for *741 + X
notification dialing X = Time in seconds (0-9)
DTMF Programming
OPERATION COMMAND
Number of Ring Notification *750 + XX
retries where XX refers to the number of ring notification
attempts.
Default is 05.
Activate the LED notification *760 + X
where
X = 0; for 1st new message (Default)
X = 1; for every new message.
4.4.4 Programming the Automated Attendant Script Menu

The unit supports up to 21 script messages (00-20) for building the Automated
Attendant menu. The unit also supports another six script messages in three
languages (21-26 for the first language, 31-36 for the second and 41-46 for the
third) for Busy menu, No Answer menu, Do Not Disturb menu and Post
Recording menu.
The opening scripts for each line are selected by command *112.
The following numbers are dedicated by default to specific script messages:
Script message number 00 to the Day Mode Opening Menu
Script message number 10 to the Night Mode Opening Menu
Script message number 15 to the Break Time Opening Menu
Script message number 20 to the Holiday Mode Opening Menu.
The rest of the script messages (01-09, 11-14 and 16-19) may be used in all
modes without limitations. Each script message has three parts:
Script message number
Recorded announcement
Programming that indicates the action to be taken when a caller dials one digit
(0-9) or dials nothing during an announcement.
4.4.5 Recording Script Messages

Table 4-7 describes how to record script messages.
Table 4-7: Recording Script Messages Commands
OPERATION COMMAND
Recording a script message *100 + XX + Beep + Record + #
Playback a script message *101 + XX
Deleting a script message *102 + XX
DTMF Programming
NOTE
XX is script message 00-26, 31-36 and 41-46.
4.4.6 Programming Script Messages

You can program each script message separately. The programming command
format for script messages is:
* + Command Code + XX + B + YY + #
Where:
Command Code defines the action that should be taken when B is pressed
during playback of script message XX.
XX = a script message number.
B = the digit dialed by the caller during playback of script message XX or at the
end of the message. B can be 0-9 or * (for end of message).
YY = the destination, which can be an extension, mailbox or another script
message.
NOTE
Do not define the Operator ID digit on script messages.
The command codes used to build the Automated Attendant Script Menu are
presented on the following pages. You can program one of the following actions
for each script message:
Play another script message
Return to the opening menu
Play another script message and change the language
Transfer the call to an extension
Transfer the call to the operator
Transfer the call to a mailbox
Disconnect the line
Leave a message in a mailbox
Retrieve messages from a mailbox
Direct dial to an extension
Transfer a call directly to a mailbox
Dial a free DTMF string
Place a call on hold
Blind Transfer to the busy extension
Play the directory listing
DTMF Programming
Technicians and System Administrators should program the script messages

according to the application.
4.4.6.1 End Of Message Timeout

Sets the EOM timeout period for each script individually.
Command: *105 + XX + Y + #
Where:
XX = Script number
Y = Timeout in seconds
Example: *105 05 6 #
The unit sets the EOM timeout to 6 seconds for script message 05.
4.4.6.2 Play Another Script Message

Builds submenus by transferring the caller from one script message to another.
Command: *110 + XX + B + YY + #
Example: *110 00 3 02 #
The unit plays script message 02 when 3 is dialed during playback of script
message 00.
NOTE
Make sure to record script message 02.
4.4.6.3 Select Opening Script

Selects the opening script message.
Command: *112 + XX + YY + Z + #
XX = Default script number 00,10,15 or 20
YY = Replacement script number 00-20
Z = Line number 1-4
4.4.6.4 Transfer to the Main Company Greeting

Transfers the caller to the Main company greetings menu. Used mainly by Busy
and No-Answer script messages (21-24 for the first language, 31-34 for the
second language and 41-44 for the third language), where the caller is given the
option to return to the main menu.
Command: *115 + XX + B #
Example: *115 21 5 #
The unit plays the opening menu when 5 is dialed during playback of script
message 21.
DTMF Programming
4.4.6.5 Transfer to a Script Message and Change the Language

Changes the system language and plays another script message. The unit supports
up to three system languages simultaneously (factory loaded).
Command: *117 + XX + B + YY + Z + #
XX = The current script message
B = The digit dialed by the caller during playback of script
message XX
YY = The destination script message
Z = The system language digit (1, 2 or 3)
Example: *117 00 7 01 3 #
The unit changes to the third language and plays script message 01 when 7 is
dialed during playback of script message 00.
NOTE
Make sure that script message 01 has been recorded in the appropriate language.
4.4.6.6 Select the Default Language

The unit can support up to three languages. The default language is the language
the unit automatically uses if no other language has been selected.
To change the default language, dial *900 and the administrator password to
enter the programming mode, then dial:
Command: *118 + Z + #
Z = 1 is the first language (default)
Z = 2 is the second language
Z = 3 is the third language
NOTE
The available languages are listed on the bottom panel of the unit.
4.4.6.7 Transfer the Call to an Extension

Transfers the caller to an extension or department (hunt group).
The designated extension number may contain up to 4 digits and does not have to
be in the range of legal extensions.
Command: *120 + XX + B + extension number + #
Example 1: *120 05 3 123 #
The unit transfers the call to extension 123 when 3 is dialed during playback of
script message 05.
Example 2: *120 00 * 1000 #
The unit transfers the call to hunt group 1000 at the end of script message 00.
DTMF Programming
4.4.6.8 Dialing a Programmed DTMF String from the Auto-

Attendant Script
Dialing a programmed DTMF string from the Auto-Attendant script.
Command: *121 + XX + B +YY+ #

Y = The DTMF string number (00-19)
See also command *381
4.4.6.9 Transferring the Call to the Operator at the End of the

Script Message
Transferring the call to the operator at the end of the script message: The unit
transfers the call in supervised, semi-supervised or non-supervised mode
depending on code *350.
Command: *125 + XX + #
Example: *125 00 #
The unit transfers the call to the operator at the end of script message 00.
4.4.6.10 Transferring the Call to a Mailbox

Transferring the caller to a specific mailbox number: The mailbox must be
defined and existing.
Command: *130 + XX + B + Mailbox number + #

Example: *130 01 5 152 #
Transfers the call to mailbox 152 when 5 is dialed during playback of script
message 01.
4.4.6.11 Disconnecting the Line

Disconnects the call at the end of the script message or if the caller dialed the
disconnect digit during playback.
This command may include the system message 001.
Command: *140 + XX + B + Z + #
Z = 0; means disconnect the line with no message.
Z = 1; means disconnect the line with the above system
message
Example: *140 10 * 1 #
The unit plays the disconnection message and then disconnects the call at the end
of script message 10.
DTMF Programming
4.4.6.12 Leaving a Message in a Mailbox

Initiates the procedure for leaving a message in a mailbox.
Command: *150 + XX + B + #
Example: *150 00 8 #
The unit asks for a mailbox number when 8 is dialed during playback of script
message 00. After dialing the requested mailbox number, the caller hears the
mailboxs greeting and can leave a message.
4.4.6.13 Retrieving Messages from a Mailbox

Initiates the procedure for retrieving messages from a mailbox.
Command: *160 + XX + B + #
Example: *160 00 9 #
The unit asks for a mailbox number and password when 9 is dialed during
playback of script message 00. After dialing the requested mailbox number and
password, the mailbox owner can retrieve his messages and access the user menu
to record a personal greeting, change his password, etc.
4.4.6.14 Directing a Call to an Extension

Enables the caller to dial an extension directly by programming the first digit of
the extension. When a caller dials the first digit of an extension during playback
of a script message, the unit stops the message and waits for the rest of the digits
of the extension. The number of digits in an extension is defined by code *300.
You can enter up to four different digits.
Command: *170 + XX + first digit(s) + #

Example 1: *170 00 2 #
The unit waits for the rest of the extension number when 2 is dialed during
playback of script message 00. After the caller dials the rest of the extension
number, the unit transfers the call to the extension.
Example 2: *170 00 2 4 #
Same as Example 1, except the extension number starts with 2 or 4 (for extension
numbers 2xx and 4xx).
DTMF Programming
4.4.6.15 Transferring a Call Directly to a Mailbox

Transfers the call directly to a mailbox number. This feature is similar to directly
dialing an extension, except the call is transferred directly to a mailbox. You can
enter up to four different digits.
Command: *175 + XX + first digit(s) + #

Example 1: *175 00 2 #
The unit waits for the rest of the mailbox number when 2 is dialed during
playback of script message 00. After the caller dials the rest of the mailbox
number, the unit transfers the call to the mailbox.
Example 2: *175 00 2 4 #
Same as Example 1, except the mailbox number starts with 2 or 4.
4.4.6.16 Placing a Call on Hold

Gives the caller the option to remain on hold. Valid only for script messages 21-
22 (for the first language), 31-32 (for the second language) and 41-42 (for the
third language), which are reserved for the extension Busy menus.
Command: *180 + XX + B + #
Example: *180 21 3 #
The unit places the call on hold for 10 seconds before trying to transfer the call
again when 3 is dialed during playback of script message 21.
4.4.6.17 Blind Transfer to a Busy Extension

Transfers a call in blind mode to a busy extension. Valid only for script messages
21-22 (for the first language), 31-32 (for the second language) and 41-42 (for the
third language), which are reserved for the extension Busy menus.
Command: *185 + XX + B + #
Example: *185 21 5 #
The unit immediately tries to transfer the call again when 5 is dialed during
playback of script message 21.
NOTE
Both Place a Call on Hold and Blind Transfer to a Busy Extension are used to transfer calls
to a busy extension. Place a Call on Hold gives the option to retry every 10 seconds to
transfer the call until the extension is available.
In a Blind Transfer, calls are transferred to a Busy Extension immediately. This option is
used when the unit is connected to a PBX that incorporates In-Band DTMF signaling.
DTMF Programming
4.4.7 Directory Listing Programming

The directory-listing feature (Dial By Name) allows calls to be transferred to
proper extensions based on recorded names and codes of mailbox owners. The
Directory Listing parameters are set through the commands explained in the
following paragraphs.
4.4.7.1 Directory Listing Format

Changes the format of the directory listing. The unit supports two directory
listing formats.
Command: *011 + X
X = 0; List according to last name (Default)
X = 1; List according to first name
4.4.7.2 Transferring to Directory Listing

Transfers the call to the directory listing.
Command: *111 + XX + B + #
XX = Script number
Example: *111 00 5 #
Play the directory listing when 5 is dialed during playback of script message
00.
4.4.8 Resetting Script Message Programming to Default

Resets a complete script message or only one entry. This command does not
delete the recorded script message.
Resetting a complete script message:
Command: *190 + XX + #
Example: *190 03 #
Resets script message 03 to its default values.
Resetting a single entry in a script message:

Command: *190 + XX + B + #
Example: *190 02 5 #
Resets entry 5 in script message 02 to its default value.
DTMF Programming
Default values:
0-9. If a caller dials a digit that has not been programmed (or set to default)
during playback of a script message, the unit plays This entry is not
supported and repeats the script message.
If the caller dials the Operator ID code, the call is forwarded to the operator
extension regardless of script message programming.
At the end of a script message. If the caller does not dial a number during
playback of a script message, the unit disconnects the call at the end of the
message.
4.4.9 Supervised, Semi-Supervised and Non-Supervised
Transfers
Transfer to an extension may be supervised, semi-supervised or non-supervised.
In a supervised mode, the unit detects Busy and No-Answer signals from the
PBX. In a semi-supervised mode, the unit only detects Busy signals. In a non-
supervised mode, the unit transfers a call to the required extension without
checking the status of the extension.
You can configure the unit to detect Answer, Busy and Do Not Disturb signals by
recognizing the DTMF codes sent by the PBX or analyzing the Call Progress
tones.
If DTMF signals are selected for the supervised mode, you must define DTMF
codes for the Answer, Busy and Do Not Disturb conditions.
NOTE
Table 4-8: Detection Commands
Operation Command
Selecting DTMF code or Call *220 + X
Progress tone detection where
X = 0; Supervised call transfer using Call Progress
tones (default)
X = 1; Supervised call transfer using DTMF codes
Defining the DTMF code for the *221 + X + CODE1 + #
Answer condition, Busy
X = 1; Answer condition
condition and Do Not Disturb
X = 2; Busy condition
condition
X = 3; Do Not Disturb condition
CODE1 = DTMF code sent by the PBX for the Transfer
Supervision operation 0-9,*,#,A-D
See page 26 for the proper codes
Delete all DTMF condition *221 + #
codes
DTMF Programming
Operation Command
Delete all DTMF condition *221 + #
codes
Delete the DTMF code for a *221 + X + #
specific condition X = 1; Answer condition
If you select Call Progress tone supervision, the unit detects a busy tone based on
the cadence parameters set using code *371. It detects an answer when voice is
recognized. The unit does not check for Ring-Back tone cadences.
The unit distinguishes between two types of transfers:
Transfer to operator
Transfer to the rest of the extensions.
Table 4-9 explains how to program supervised, semi-supervised and non-
supervised transfers to the operator and to the rest of the extensions.
Table 4-9: Transfer Modes Programming Commands
Operation Command
Transfer mode for all extensions *350 + X + Y
where
X = 1; All extensions except the operator
Y = 0; Non-Supervised (Default)
Y = 1; Supervised
Y = 2; Semi-Supervised
4.4.9.1 Detecting a Busy Extension

If the unit detects a busy extension, it performs a Recall-from-Busy and by
default plays system message 96 (if the extension has a mailbox) or 103 (if the
extension does not have a mailbox).
4.4.9.2 Detecting a No Answer from an Extension

If the unit does not detect an answer from the extension, it performs a Recall-
from-No-Answer and by default plays system message 97 (if the extension has a
mailbox) or 104 (if it does not have a mailbox).
DTMF Programming
4.4.9.3 Changing the Busy and No Answer Menus

System messages 96, 97, 103, and 104 are default messages. The System
Administrator can replace the system messages with script messages as follows:
System message 96 (Busy and the extension has a mailbox) is replaced by
script message 21 in the first language, script message 31 in the second
language and 41 in the third language.
System message 103 (Busy and the extension does not have a mailbox) is
replaced by script message 22 in the first language, script message 32 in the
second language and 42 in the third language.
System message 97 (No-Answer and the extension has a mailbox) is replaced
by script message 23 in the first language, script message 33 in the second
language and 43 in the third language.
System message 104 (No-Answer and the extension does not have a mailbox)
is replaced by script message 24 in the first language, script message 34 in the
second language and script message 44 in the third language.
4.4.9.4 Do Not Disturb

Using the user menu, a mailbox owner can activate the Do Not Disturb mode.
When a caller dials a Do Not Disturb extension, the unit plays system message
121 and does not transfer the call to the extension. The System Administrator can
replace this message with script message 25 in the first language, script message
35 in the second language and script message 45 in the third language.
4.5 Additional Features

4.5.1 Changing Passwords
The unit uses three types of passwords:
System Administrators password
Operators password
Mailbox owners password.
A password always contains four digits (0-9). The default for all three types of
passwords is 1234.
4.5.1.1 Changing the System Administrators Password

The System Administrator can change his password by dialing code *900 to enter
the programming mode, dialing the current password and then dialing:
*600 + * + Old Password + * + New Password + #

The system administrator password must be between 4 and 8 digits long.
NOTE
Do not use spaces, letters, * and # keys.
The System Administrators password cannot be disabled.
DTMF Programming
4.5.1.2 Changing the Operators Password

The System Administrator can change the operators password by dialing code
*900 to enter the programming mode, dialing the System Administrators
password and then dialing:
*601 + * + Old Password + New Password + #

Operators password must be 4 digits long.
NOTE
Do not use spaces, letters, * and # keys.
To disable the operators password, enter 0000.
4.5.1.3 Resetting the Mailbox Password

The System Administrator can reset a mailbox password to its default (1234) by
dialing code *900 to enter the programming mode, dialing the System
Administrators password and then dialing:
*570 + XXXX + #
Where:
XXXX is the mailbox number.
The mailbox owner can change the mailbox password.
4.5.2 Activate Flash Memory Force Reorganize

The Flash memory reorganize option automatically reorganizes and optimizes the
data stored in the unit.
The system administrator can activate the Flash memory Force Reorganize option
by calling the unit and, during the opening greeting, dialing:
*900 + Password + *610
NOTE
This option cannot be deactivated, and should be activated by a certified technician only.
4.5.3 Changing to/from Day Light Saving Time

The operator can change to/from Day Light Saving time by calling the unit and,
during the opening greeting, dialing:
*7 + XXXX + Y
XXXX = the operators password.
This password can be disabled.
Y = 0; reduces the time by one hour
Y = 1; increases the time by one hour.
DTMF Programming
4.5.4 Changing the Operational Mode

The operator can change the operational mode by calling the unit and, during the
opening greeting, dialing:
*8 + XXXX + Y
XXXX refers to the operators password.
This password can be disabled.
Y = 0; Day Mode
Y = 1; Night Mode
Y = 2; Holiday Mode
Y = 3; Auto Mode
Y = 4; Break Mode
4.5.5 Playing a System Message

To listen to any system message, dial *900 and the administrator password to
*690 + Z + XXX
Z = the language number
Z = 1 is the first language
XXX is the message number
See Chapter 12 for a list of system messages.
4.5.6 Playing All System Messages

To listen to all system messages, dial *900 and the administrator password to
*691 + Z
Z = the language number
Z = 1 is the first language
See Chapter 12 for a list of system messages.
DTMF Programming
4.5.7 System Message Setting

To determine if some of the system messages are played, dial *900 and the
administrator password to enter the programming mode, then dial:
*699 + X + Y
Where:
X = system message affected:
X = 1 system message 004
Y = 0 play the message (default)
Y = 1 do not play the message
Y = 2 (only when X = 3) plays message to mailboxes without a greeting message
4.5.8 Listening to the Software Version Number

To hear the units software version number, dial *900 and the administrator
password to enter the programming mode, then dial:
*680
4.5.9 Resetting the System

The System Administrator can reset the unit to its factory default settings by
dialing *900 and the administrator password to enter the programming mode,
then dial:
654 + * + XXXX + #
Where:
XXXX = the System Administrators password.
NOTE
If you plan to reconfigure the unit for use with your current PBX and the unit had
previously been configured for use with a different PBX type, use this command to clear
all existing settings and return to the factory default settings.
4.5.10 Adjusting Recording Length

The System Administrator can select the length of the recorded messages in the
unit. The selected length of message (in minutes) will affect all recorded
messages. The types of recorded messages that are affected are: script recordings,
mailbox owners greetings, name recordings and recorded incoming calls.
DTMF Programming
To set message length dial *900 and the administrator password to enter the
programming mode, then dial:
*790 + X
X = 1-9 minutes.
This parameter is set to two minutes by default.
Switching to Computer Programming
Chapter 5: Switching to Computer

Programming
5.1. General
This section describes the purpose and main features of the Voice Mail
Maintenance Software (VMS) and details the installation process. The VMS
enables you to:
Define PBX parameters
Set the unit clock and calendar
Create and maintain mailboxes
Build Automated Attendant menus
Review traffic statistics
Print system parameters and statistics.
Programming the unit via the PC is done offline until sent in one block to the
unit. We recommend that you save the new configuration in a file.
Using the VMS, you can also:
Open a configuration file to make changes and then to upload them to the unit
Recognize connected unit
Open the corresponding default configuration file
View unit statistics, e.g. line and memory utilization.
5.2. Connecting the Unit to the Computer

To enter the programming mode:
1. Remove the side panel cover of the unit.

2. Remove all cables attached to the units RS-232 connector.
3. Connect one end of the RS-232 cable to an available serial port on your
PC and the other end to the units RS-232 connector as shown in
Figure 5-1.
Figure 5-1: RS-232 Cable Connection
5.3. System Requirements

Before installing the VMS, check that your computer meets the following
minimum requirements:
PC Pentium II or higher
Set the unit clock and calendar
Create and maintain mailboxes
64 MB RAM memory
40 MB free hard disk space
Microsoft Windows 95, Windows 98,Windows NT SP64, Windows 2000 Pro
and Windows XP
Internet Explorer 5.5 or higher
5.4. Installing the VMS

To install the VMS:
1. Exit all open applications.

2. Insert the CD with the VMS installation program into the CD drive.
3. Use Windows Explorer to locate the setup file.
4. Double-click the setup file.
5. Follow the instructions on the screen.
5.5. Starting VMS

To start the VMS click on the VMS icon. The application will offer to select
relevant Com port for read configuration data from the device.
Figure 5-2: COM Port Selection Window
Select a COM port and press OK.
NOTE
To continue to work in Off line mode press Cancel.
Applications will start to download configuration data. During transfer process

the target device will be recognized automatically. The devices name will be
shown on the Main screen.
For to continue to work in offline mode application will offer to select the
device, for which configuration file will be created.
Figure 5-3: Product Type Window
Figure 5-4: Main Screen
NOTE
To continue to work in Off line mode press Cancel.
5.5.1. Communication Setup

The communication between the PC and unit needs to be checked initially. By
default, COM Port 1 is used to send data to and receive data from the unit.
To change this setting:
1. Select Communication ComPort. COM PORT Selection window opens
(Figure 5-2).
2. Select the relevant COM Port and click OK. You can now use the VMS to
program the unit.
Figure 5-5: Communication Menu
VMS Programming
Chapter 6: VMS Programming

6.1. General
This chapter describes all menu item. In some cases, the DTMF commands are
added as an extra reference and examples are clarified.
6.2. File Menu

Via the File menu you can execute the functions Open, Save, Save As, Open
Default, Print Settings Menu, Print, Print Preview, Print Setup, Options and
Exit.
Figure 6-1: File Menu
6.2.1. Open
The Open function from the File menu opens the Product Type window
(Figure 6-2), where you can define the target device and then standard Windows
Open screen (Figure 6-3), via which you can open an existing configuration file.
Figure 6-2: Product Type Window
VMS Programming
Figure 6-3: Open Window
6.2.2. Save
The Save function from the File menu saves the current open and previously
saved file over the existing file on the hard disk. In case the file has not been
saved previously, the Save As screen will appear.
6.2.3. Save As
The Save As function from the File menu saves the current open file with the
specified name in the specified directory. You can save files with the following
extensions:
*.EU8 corresponding to AA-8 (EAR-5000)
*.EU2 corresponding to AA-2 (EAR-4000)
Figure 6-4: Save As Window
6.2.4. Open Default

The Open Default function in the File menu opens the default devices file. You
must first specify the target device.
VMS Programming
6.2.5. Print Settings Menu

The Print Settings menu function in the File menu (Figure 6-5) opens a
submenu in which you can define the parameters for printing.
Figure 6-5: Print Settings Menu
6.2.6. Print
The Print function in the File menu opens the default Windows Print window.
Figure 6-6: Print Window
6.2.7. Print Preview

The Print Preview function in the File menu (Figure 6-7) shows a default
Windows preview of the parameters that need to be printed.
VMS Programming
Figure 6-7: Print Preview Window
6.2.8. Print Setup

The Print Setup function in the File menu (Figure 6-8) opens a default Windows
Print Setup window.
.
Figure 6-8: Print Setup Window
6.2.9. Options
The Options function in the File menu consists of two screens: The Toolbar
Configuration screen and the File Location screen.
6.2.9.1. Toolbar Configuration

In the Toolbar Configuration screen (Figure 6-9) you can select the toolbars and
tooltips that will be displayed.
VMS Programming
Figure 6-9: Options Window Toolbar Configuration Tab
6.2.9.2. File Location

In the File Location screen (Figure 6-10) you can define the save and load
location of the files. By default, the location is the same as where the VMS.EXE
program is stored.
Figure 6-10: Options Window File Location Tab
6.2.10. Exit
The Exit function in the File menu closes the VMS program. If you have made
changes to the parameters and not saved the file, the program will ask if you want
to save the configuration file before exiting the program.
VMS Programming
6.3. Communication Menu

Via the Communications menu you can execute the functions Read
Parameters, Send Parameters, Read Recording, Send Recording, Backup,
Restore, System Init, Password and ComPort.
Figure 6-11: Communication Menu
6.3.1. Read Parameters

The Read Parameters function in the Communications menu reads the
information from the Voice Mail to PC. You can edit this information.
Figure 6-12: Read Parameters Window
NOTE
When reading parameters from the unit, the system will not answer any calls.
VMS Programming
6.3.2. Send Parameters

The Send Parameters function in the Communications menu sends the edited
information from the PC into the unit (Figure 6-13). After clicking OK, a screen
asking for the administrator password appears.
Figure 6-13: Send Parameters Window
Figure 6-14: Password Window
NOTE
Before editing and sending parameters in the VMS, FIRST perform a read action,
otherwise you may overwrite the existing information with default information or other
incorrect information.
When sending parameters to the unit, the system will not answer any calls.
VMS Programming
6.3.3. Read Recording

The Read Recording function in the Communications menu reads the script
recordings from the unit to the VMS. You can edit this information or send it to
another unit.
Figure 6-15: Read Recording Window
NOTE
The script recordings in the unit are not .WAV files, but special DSP formatted files. WAV
files cannot be converted to this format.
To copy a script from one unit to another, the scripts need to be recorded via telephone
for the first unit. The scripts can then be transferred via the Read/Send Recording
functions to another unit.
6.3.3.1. List of Script Recordings to be Read

The List of Script Recordings button shows a screen in which scripts can be
selected. After selecting Script Recording numbers from the list (Figure 6-16)
and pressing the Add button, you need to define the location where to store them
(they will be stored with the extension of the Script Recording number e.g.
script.10, script.00). The delete button is used to unselect the chosen script(s).
VMS Programming
Figure 6-16: List of Scripts to be Read Window
6.3.4. Send Recording
Figure 6-17: Send Recording Window
The Send Recording function in the Communications menu sends the script
recordings from the VMS into the unit.
VMS Programming
6.3.4.1. List of Script Recordings to be Sent

The List of Script Recordings button shows a screen in which scripts can be
selected. After selecting Script Recording numbers from the list and pressing the
Add button, you need to select the files from the location where they were stored
(They will have the extension of the Script Recording number e.g. script.10,
script.00, see Figure 6-18). The delete button is used to unselect the chosen
script(s).
When a Script Recording needs to be replaced by another Script Recording
number (e.g. Script 10 needs to replace the script linked to Script Recording
number 4), perform the following steps:
1. Select the Script Recording number to be updated.
2. Click Add.
3. Change the File of Type to All Files.
4. Select the Script Recording that must be used.
5. Click OK. The script had been replaced.
Figure 6-18: List of Scripts to be Sent Window
VMS Programming
6.3.5. Backup
The Backup function in the Communications menu enables a full backup of the
unit, containing all scripts, messages, personal greetings and parameters. The
information is collected in a WAX file.
Figure 6-19: Backup Window
6.3.6. Restore
The Restore function in the Communications menu enables a full restore of the
unit. The WAX file contains all scripts, messages, personal greetings and
parameters.
Figure 6-20: Restore Window
NOTE
You can use a WAX file to transfer the identical contents from one unit to another.
VMS Programming
6.3.7. System Init

The System Init function in the Communications menu is used to reset or
update the unit and to clear the flash memory. The VOX file contains all system
messages and language combinations. After a System Init, the unit will return to
the manufacturers defaults.
Figure 6-21: System Init Window
6.3.8. Password
The Password function in the Communications menu provides the possibility to
change the administrators password. The password may be 4 to 8 digits long
only. The default is 1234.
Figure 6-22: Change Password Window
VMS Programming
6.3.9. ComPort
The ComPort function in the Communications menu enables you to change the
communication port number, used to enable the communication between the PC
and the unit.
6.4. Parameters Menu

Via the Parameters menu you can execute and configure the functions PBX
Parameters, System Parameters and In-Band DTMF Protocol.
6.4.1. PBX Parameters

The PBX Parameters function in the Parameters menu consists of a number of
tabs, which will be detailed separately.
VMS Programming
6.4.1.1. Extensions
Figure 6-25: PBX Parameters Window Extensions Tab
Extensions Size The PBX extension size needs to be defined. This refers to the
numbering plan of the PBX, for example: if the extensions in the PBX are from 200 to 299,
then the extension size is 3 digits. Please note that 2, 3 or 4 can be used and the default is 3.
Command: *300
Fax Extension The fax extension number is entered in this box. The Voice Mail will
detect the fax tone, (1100 Hz), and immediately transfer the call to this extension. In order
to disable this feature, leave the box empty.
Command: *360
Operator ID The digit defined here will route calls to an operators extension during the
auto attendant scripts menus and from users mailboxes. Depending on the operation mode
the call will be transferred to either the day or night operator extension.
Command: *330
NOTE
Make sure that the day and night operator extensions are configured.
Day Operator Extension The extension number defined here is the number that will be
used whenever the operator ID digit is accessed while the Voice Mail is in Day Mode.
Command: *360
VMS Programming
NOTE
Make sure that the day and night operator extensions are configured.
Night Operator Extension The extension number defined here is the number that will be
used when the operator ID is accessed while the Voice Mail is in Night, Break or Holiday
Mode.
Command: *360
NOTE
The legal entries are any numbers up to 4 digits and the default is 0.
PBX Legal Extensions This is the range of extension numbering from the PBX. Here
extensions are filtered for the Direct Calling from the Auto Attendant. If there are a certain
designated extensions that do not want theDirect Call function that extension is left out in
the groups of extensions.
For example: Group 0 has the extensions 200 203 and Group 1 has the extensions 205
299 this means that extension 204 cannot be directly contacted from the Auto-Attendant
scripts and if that extension is tried from any script, then the Voice Mail will say, Invalid
entry, please try again.
Command: *320
6.4.1.2. Call Transfer
Figure 6-26: PBX Parameters Window Call Transfer Tab
VMS Programming
Transfer Code - This code is used to transfer a call from an analog extension to another.
& = Represents a Hook Flash
X = Represents an Extension number
DTMF = O- 9, A-D
P = Pause 1sec
Command: *380
Recall from Busy Code This code is only applicable for semi or supervised modes and it
defines the PBX code that is used in order to return the caller to the Voice Mail when the
desired party is busy.
Command: *380
Recall from No-Answer Code This code is only applicable for supervised mode and it is
used to return the caller to the Voice Mail when the caller has been transferred to an
extension that is not answered.
Command: *380
Hook Flash Time (&) Here the Hook Flash time of the PBX is defined.
Command: *370
Hook Flash Time 2 (@) This is not a programmable parameter and its only used in cases
where disconnect (@) is added to the code.
6.4.1.3. Supervision
Figure 6-27: PBX Parameters Window Supervision Tab
VMS Programming
Transfer Mode By selecting a radio-button you can define the operation mode for the
Voice Mails Auto Attendant. Non-Supervised is when the Voice Mail transfers the call
without checking the status of the target extension, Semi-Supervised is when the Voice
Mail only recognizes the busy signal from the PBX and Supervised is when the Voice Mail
check for busy signal from the PBX and no-answer time out.
Command: *350
Call Progress Tones In this drop-down menu, the method used to detect answered, busy
and DND (Do Not Disturb) status when a call is being transferred to an extension in semi or
supervised mode. The two options are either Call Progress Tones or DTMF. For Call
Progress Tones, the Voice Mail samples the sounds from the PBX, such as busy or
disconnect tones, and in the case of DTMF, the Voice Mail waits to receive DTMF signals
from the PBX for busy, no answer and DND.
Command: *220
DTMF Codes from PBX The answer, busy and DND signals are only programmable
when changing the default from CPT to DTMF.
Answer Signal is the DTMF signal sent from the PBX to the Voice Mail when a call is
answered in supervised mode. (off hook signal)
Busy Signal is the DTMF signal sent from the PBX to the Voice Mail when a call is
transferred to a busy extension while in supervised mode.
DND Signal is the DTMF signal sent from the PBX to the Voice Mail when a call is
transferred to an extension in Do Not Disturb mode in supervised mode.
Command: *221
Time to Wait for No Answer In this selection box, the time for the Voice Mail to wait
for answer after transferred a call in supervised mode .the default is 20 seconds.
Command: *311
Voice Sensitivity In this selection box, the sensitivity to human voice is defined, only for
supervised mode.
Command: *376
VMS Programming
6.4.1.4. CP Tone & Disconnect
Figure 6-28: PBX Parameters Window CP Tone & Disconnect Tab
Busy Tone The Busy on-time and the Busy off-time determine the busy tone
cadence. Busy tone is used for: a.) Detecting a busy extension when transferring a call in
semi or supervised transfer mode and b.) Disconnecting the line when detecting a
disconnect situation.
Command: *371
Disconnect Code This defines the DTMF code sent from the PBX to the Voice Mail that
instructs the Voice Mail to disconnect the line.
Command: *333
NOTE
This code is sent only to VM extensions.
Disconnect Tone The disconnect on-time and off-time define the disconnect tone
cadence. The disconnect tone usually appears when the caller hangs up. The Voice Mail
will disconnect the line upon detecting this tone.
Command: *371
VMS Programming
6.4.2. System Parameters
Figure 6-29: System Parameters Window
The System Parameters function in the Parameters menu defines a number of

essential system related parameters.
Max. Recording Time In this box the maximum recording time for the user messages,
script messages, mailbox greetings and names are determined.
Command: *790
NOTE
Changing this parameter will affect on the operation mode of the Voice Mail.
Default System Language The Voice Mail supports 3 languages simultaneously. Here is
where system administrator determines which language, out of the 3 inserted in the Voice
Mail, will be the default language for the system messages.
Command: *118
Auto Gain Control When enabled, this adjusts the line volume so incoming calls will be
recorded at the same level (messages, script messages & mailbox greetings).
Command: *377
VMS Programming
Directory Listing This is the Dial By Name feature for the caller in order to locate a
mailbox owner from the Auto Attendant using first names or last names can do this.
Command: *011
6.4.3. In-Band DTMF Protocol
Figure 6-30: In-Band DTMF Protocol Window
The In-Band DTMF Protocol function in the Parameters menu provides four
screens in which the PBX integration codes are defined.
Code Received from PBX In this column we define the DTMF string that is sent from
the PBX to the Voice Mail, (only if the PBX is In-Band DTMF protocol supported and
Voice Mail extension is defined as a VM extension). There is an option to have up to 40
strings and for each string the operation should be defined.
Command: *200,201,202
Max. Time to Wait for DTMF The maximum amount of time the Voice Mail must wait
until is receives its first DTMF from the PBX.
Command: *210
Max. Delay Between DTMFs The maximum amount of time is defined between each
DTMF in the string sent by the PBX to the Voice Mail.
Command: *211
VMS Programming
NOTE
If a DTMF is not heard within the allocated time, the opening greeting will be heard.
6.5. Auto-Attendant Menu
Figure 6-31: Auto-Attendant Menu
Via the Auto-Attendant menu, you can configure the Script Menus and
Scheduling table.
6.5.1. Script Menu

The Script Menu function in the Auto-Attendant menu consists of a number of
screens, which will be shown separately. A number of screens contain example
information.
6.5.1.1. Script Programming
Figure 6-32: Script Menu Window Script Programming Tab
In this screen you can define the operation for each DTMF and a view wide array
of choices.
VMS Programming
Script Number In the box you define the Script number, which has to be
edited.
EOM = End of Message this is operation what will be done at the end of the
message.
EOM Time Out this is the amount of time before EOM operation will be done.
Type of Operation The Type of Operation provides a drop-down menu, from
which a number of options can be chosen. The choices are:
Transfer to a script message This will transfer the caller to the sub-menu, which is
defined in the destination.
Command: *110
Transfer to a Script Message + 1st Language, 2nd Language or 3rd Language This is an
option to transfer to the sub menu defined in the destination and to change the language
until the end of the session.
Command: *117
Max. Delay Between DTMFs The maximum amount of time is defined between each
DTMF in the string sent by the PBX to the Voice Mail.
Command: *211
Directory List This is the Dial by name feature. After pressing the DTMF for this
option the Voice Mail will ask the caller to enter the 1st 3 letters of the first or last name of
the required party. Each mailbox in the list has to define Directory list code and record the
Name.
Command: *111
Transfer to an Extension When pressing the relevant DTMF for this option the call will
be transferred to the number defined in the destination.
Command: *120
NOTE
The number can be up to fur digits without any connection to the legal extension.
VMS Programming
Transfer to a Mailbox This is the option for the caller to dial the required mailbox by
pressing the digit and the call will then be directly transferred to the mailbox and the
personal greeting played.
Command: *130
Direct Call to an Extension The Voice Mail allows the caller to dial the required
extension independently. The extension number must be defined as a legal extension in the
PBX Parameters
Command: *170
Direct Call to a Mailbox The Voice Mail allows the caller to dial the required mailbox
independently.
Command: *175
Leave a Message The option here is to leave a message in a specific mailbox from the
Auto Attendant. After pressing on the relevant DTMF, the Voice Mail will ask for the
mailbox number.
Command: *150
Retrieve Messages This is the DTMF key for the retrieving message process. After
dialing this DTMF the Voice Mail will request the required mail box number and password
and thereafter the retrieve message process begins.
Command: *160
Disconnect Simply disconnects without any announcement.
Command: *140
Disconnect with Message This is whats known as a polite disconnect, the Voice Mail
says thank-you and good-bye before disconnecting.
Command: *140
Dial-a-String In this case you need to enter the String number from the Dial-a-String
table.
This is a Free DTMF string dialing call in a blind transfer to perform special PBX
applications (See the next table).
The example screen in Figure 6-32 shows that we added the reactions to the DTMF
numbers 1, 2, 3, 4, 9 and EOM. For the numbers 2, 3 and 4 we also added the destination.
Dial a string feature required to use Hook flash code for to transfer a call.
VMS Programming
6.5.1.2. Dial-a-String
Figure 6-33: Script Menu Window Dial a String Tab
In this screen you have to make definitions for the 20 DTMF strings to dial. A
string can be up to 20 digit including A-D, 0-9, *, #, p for pause and & for Hook
Flash.
In the example in Figure 6-33 the string starts with a hook flash (pick up the
phone), a pause and than either a number for an outside line (with pause) and
number or the number directly.
VMS Programming
6.5.1.3. Script Opening
Figure 6-34: Script Menu Window Script Opening Tab
In this screen the script opening parameters are defined. Line 1 and Line 2 are
relevant for VM-48.
Number of Rings before Answer The number of rings are defined before a call is
answered on the respected line.
Command: *310
The Table Defines which script to be played for each port (Script By Port).
Here you can separate two companies on one Voice Mail and define the opening greeting
for each port. For each port there are four opening scripts defined according to the day,
night, break and holiday modes.
Command: *112
VMS Programming
6.5.1.4. Script Recording
Figure 6-35: Script Menu Window Script Recording Tab
In this screen you can define the Script Recordings (loaded and deleted).
6.5.1.5. Script Status
Figure 6-36: Script Menu Window Script Status Tab
VMS Programming
In this screen displays a list of all the scripts with their programming and
recording status. For each script you can name the file for future reference. The
icon of the script will change if the script is recorded. A number of scripts have
been pre-defined. In the example we have added the Script for Support and
Marketing.
6.5.2. Time, Date and Weekly Schedules
Figure 6-37: Time & Date Window
The time and date function in the Auto-Attendant menu provides the options to
change the time, date and operation mode.
System Time and Date current date and time, by default the Voice Mail takes the time
and date from your PC. The system time will be shown after the Read parameters from the
system, otherwise PC time will be shown here.
Command: *420,*430
Mode of Operation Defines the units mode of operation. The mode can be changed by
DTMF code.
In Auto mode, the Voice Mail will automatically change from day to night to holiday and to
break mode as programmed in the weekly schedule.
Command: *8, *400
VMS Programming
6.5.2.1. Schedules
Figure 6-38: Time & Date Window
The schedules button on the time and date screen is available in the Auto
Operation mode only.
NOTE
Automatic Mode When the Voice Mail is programmed in Automatic mode, the weekly
and holiday schedules must be programmed. Should you not do so, the Voice Mail will
automatically play the opening greeting that was pre-programmed by the system clock. If a
correspond script greeting is not recorded, system will be switched to the Manual Day
mode automatically.
The Schedules screen contains two windows: Weekly Schedule and Holiday Schedules.
VMS Programming
Weekly Schedule
Figure 6-39: Auto Window Weekly Schedule Tab
VMS Programming
Figure 6-40: Auto Window Auto Breaks Tab
Weekly Schedule In above example the Weekly Schedule has been

programmed as: on Monday from 8:00 to 14:00 the Voice Mail will play script
message 00 (default day) and then from 14:00 to 15:00 script no 15 (default
break), from 15:00 to 18:00 script 00, which is the day script again and then from
18:00 to 08:00 script 10 (default night).
Command: *450, *460
VMS Programming
Holiday Schedules
Figure 6-41: Auto Window Holiday Schedules Tab
Holidays Schedule This list (up to 50) shows the dates that are defined as
holidays. If the holiday lasts more than 1 day, each of the holiday days must be
inserted separately.
Command: *470
NOTE
Pressing the add button adds a new holiday and pressing the remove button deletes the
selected days.
The default is empty.
VMS Programming
6.6. Voice Mail Menu
Figure 6-42: Voice Mail Menu
Via the Voice Mail menu you can configure the List of Mailboxes, Notification
Parameters and Groups of Mailboxes.
6.6.1. List of Mailboxes

The List of Mailboxes function in the Voice Mail menu consists of two screens,
in which you can define the individual and general mailbox parameters.
6.6.1.1. List
Figure 6-43: List of Mailboxes Window List Tab
The above list displays all the mailboxes defined in the Voice Mail and their
configuration parameter values. You can add, edit, copy and delete values by
clicking on the appropriate button in this screen. The description of the values is
found in the following screen.
Supervisor Mailbox define here the supervisor mailbox, which is used when
the Voice Mails memory is 85% full. This mailbox will get the alarm messages
about memory usage.
Command: *360
VMS Programming
Pressing the Add button (Command: *501)
Figure 6-44: New Mailbox Window Mailbox Parameters Tab
Mailbox Enter the mailbox number that you want to open.

User Password 1234 is the default. When the password has been changed to a secret
Password will be shown ****. If will need to change the password back to the default
password, this is where it is done.
Mailbox Type There are two types of mailboxes: real and virtual.
Real Mailbox This is a mailbox where there is an extension and a telephone.
Virtual Mailbox This is a mailbox without an extension. It has all the same functions as a
real mailbox, such as password protected.
Command: *501 or *521
Announcer Enables the Voice Mail to play a personal greeting (announcement), but does
not allow messages to be recorded.
Command: *502
User Language Select the language to be heard on your mailbox menu by selecting one
language from the three languages that have been chosen for the Voice Mail.
Command: *533
VMS Programming
NOTE
After transferring a call in non-supervised mode using in band DTMF integration, the Busy,
No Answer and Do not Disturb menu is played with the language defined here.
Do Not Disturb When this is enabled, the Voice Mail will not transfer any calls from the
Auto-Attendant to this extension. The Do Not Disturb menu will be played instead.
Time Stamp This is the option for the Voice Mail to play or not to play the time and date
of the message.
Command: *531
Local Notification Notification can be performed as local or external. The possible types
of local notification are as follows:
Message Light 1 The Voice Mail sends the code that is defined in Notification codes to
turn on the light on the telephone or to change the dial tone of the extension.
Message Light 2 This is the same as message light 1. This option is used with certain
PBXs that support more than 1 type of terminal.
Sign Ring The unit rings the extension number periodically as defined by the ring
notification interval, until all new messages have been heard or the maximum number of
notification retries is reached.
Rings The Voice Mail rings the extension number for a period of time, as defined in the
ring notification duration and the ring notification retries. After the call is answered the
unit prompts a menu that allows the user to retrieve messages.
Command: *700
External Notification The system administrator allows remote telephone and pager
notifications for each mailbox. Using the menu the owner can enable the remote notification
status and enter a desired external telephone or pager number. If remote notification is
allowed and enabled and a message is recorded, the Voice Mail dials the remote telephone
number to notify the mailbox owner of new messages. After the mailbox owner enters the
correct password, the unit plays the recorded message. When a remote pager is used the
Voice Mail dials the number to notify the mailbox owner to call back and to check his/her
mailbox. (No recorded message is played)
The Voice Mail stops sending ring notification after the mailbox owner has retrieved all
messages or the defined number of notification retries has been exceeded.
Command: *710, *711
VMS Programming
6.6.1.2. Parameters
Figure 6-45: List of Mailboxes Window Parameters Tab
Key to Retrieve Messages during Mailbox Greeting This is the key that will
be pressed during a personal greeting to enter to the mailbox menu for retrieve
messages, i.e. if you want to retrieve a message from your mobile, dial your
extension and when your personal greeting is played, press the defined key and
the Voice Mail will then ask for password before playing the messages.
Maximum Number of Days to Store Messages This parameter defines the
number of days that messages are stored in a mailbox. After reaching the defined
message limit, the messages are automatically deleted.
VMS Programming
6.6.2. Notification Parameters
Figure 6-46: Notification Parameters Window
The Notification Parameters function in the Voice Mail menu contains a number
of editable notification parameter.
Message Light 1-Code, Message Light 2-Code and Message Light Off-Code
The Voice Mail will dial the above codes always from port 2 and the legal
entries are:
X = extension
P = pause
Q= 4 second pause (For External notification only!)
& = hook flash
! = send number of new messages to LCD station (only if the PBX support it)
DTMF = 0-9 , *,#,A-D
Message Light Off The signal is used to turn off the message notification on
the terminal. Some PBXs do not support this code so they turn off the
notification LED after the Voice Mail is called.
Ring Notification Interval This parameter defines how often the mail owner is
notified of new messages by ring notification.
Ring Notification Retries This parameter defines how many times the Voice
Mail will try and notify the user of received messages.
External Notification Start/Stop Sets the time for external notification.
VMS Programming
PBX External Line Access Code This is the key pressed by the Voice Mail to
get an external line for external notification. External access code can be 1-4
digits.
Message Light Activation Defines if lights up for every message or only after
the first new message.
Ring Notification Duration The amount of time the Voice Mail opens a line
and tries to notify the caller of new messages in the ring notification process.
In the above example *68 is the message light code for a specific PBX. P is pause
and the X stands for a specific extension.
6.6.3. Groups of Mailboxes
The Groups of Mailboxes function in the Voice Mail menu consists of a number
of columns, in which groups can be created. The example screen above contains
a number of groups.
Group List Up to four mailboxes can be defined. The mailboxes that are
defined within a group can be addressed simultaneously by dialing the group
number. In order to add a mailbox to a group, select the required mailbox from
the group of all mailboxes ending with the digits 099 and press on the Add
button of the respective group. The group 099 is a list of all the mailboxes
defined in the system.
NOTE
Each group can contain up to 20 mailboxes (excluding the group for all mailboxes).
VMS Programming
First Digit of Groups This parameter defines the digit that the mailbox groups
start with. If a mailbox and a group of mailboxes have been defined with the
same number, the messages will be sent to a mailbox and not to the group.
6.7. Line Monitor Menu
Via the Line Monitor menu you can activate the Line Monitor tool. The tool
shows online all incoming DTMF signals, simultaneously from all ports via the
RS-232 cable.
6.7.1. Activate the Line Monitor

To activate the line monitor:
1. Connect the RS- 232 cable, one end to the PC and the other end to the
Voice Mail.
2. Open the Line Monitor window (Figure 6-49).
3. Click the start button. All DTMF signals are displayed online.
Figure 6-49: Line Monitor Window
VMS Programming
6.8. Statistics Menu
Figure 6-50: Statistics Menu
The Statistics menu provides the general statistics related to the unit and a List of
Messages and Statistics per mailbox.
6.8.1. General
NOTE
Each group can contain up to 20 mailboxes (excluding the group for all mailboxes).
To receive the most accurate information, perform Communication Read
Parameters before opening the General Statistics.
Figure 6-51: List of Messages Window
After reading the parameters, the above screen will contain the available list of
mailboxes. When clicking on a specific mailbox, the following information will
be displayed:
All messages for that specific mailbox
Date per message
Time per message
Length per message
Status per message
Total length of new messages
Total length of saved messages
Total number of new messages
Total number of saved messages
VMS Programming
Total number of messages.
6.9. Wizard Menu
Figure 6-52: Wizard Menu
Selecting Wizard Start will activate the Wizard, which will to guide you step-
by-step through the integration process.
Figure 6-53: Wizard Window
VMS Programming
6.10. Help Menu
Figure 6-54: Help Menu
The Help Topics function in the Help menu will provide you a list of topics for
which help is available.
Figure 6-55: Help Topics Window
User Operation Instructions
Chapter 7: User Operation

Instructions
7.1. General
The following paragraphs describe the user operational menus.
7.2. Users Main Menu

Users can enter their mailbox menus for retrieving messages and set up their
mailboxes in three ways:
Through the auto attendant using access digits for the retrieve message
process (*160)
By pressing an access digit during the mailbox greeting
By dialing the voice mail extension and if the PBX supports in-band DTMF
protocol the users will automatically enter their mailbox menus.
If a user wants to retrieve messages from another extension, it is possible to dial
Mailbox password backup out key DTMF # during system requirement to
enter the mailboxs password and the call will be forwarded to the Main
Company Greeting. Then the unit announces the number of messages and plays
the users menu:
Digit Name Description

1 Retrieve Message Listen to Messages
2 Mailbox Parameters Enter Mailbox Parameters Menu
8 Send Message Send a Message to a Specific Mailbox
9 Return to Auto Exit Current Menu and Return to Auto
Attendant Attendant
NOTE
The Users main menu can also be entered by dialing the programmed Key to retrieve
messages during the mailbox greeting playback. This parameter is programmed via
command *331 or from the VMS (the default digit is 9).
7.3. Retrieve Message Menu

If the mailbox owner dials 1 while in users main menu, the unit plays the new
messages, followed by previously saved messages. At the end of each message,
the unit plays the Retrieve Message menu:

1 Next Message Play next message
2 Replay Replay current message
3 Save Save current message
4 Forward Forward current message to another mailbox
5 Reply Reply to message sender (internal messages only)
8 Delete Delete current message
9 Return to Previous Return to previous menu (users main menu)
Menu
0 Pause Mailbox owners can pause the playback of the
mailbox messages for a maximum of 50 seconds
7.4. Mailbox Parameters

If the mailbox owner dials 2 while in users main menu, the unit plays the
users Parameters menu:

1 Record Greeting Record a greeting message for the mailbox
2 Record Name Record your name
3 Directory Listing Set directory listing parameters
4 Change Password Change the mailbox access password
5 DND DND enable/disable
6 External Notification Set the external notification parameters (if
allowed)
7 Pager Notification Set the pager notification parameters (if allowed)
9 Return to Previous Return to previous menu (Users main menu)
Menu
7.4.1. Record Greeting

The mailbox owner can record a personal greeting by dialing 1 on the users
parameters menu (see Paragraph 7.4). The unit then plays the Record Greeting
menu:

1 Play Back Play existing recording
2 Record Record a new greeting message
8 Delete Delete existing message
9 Return to Previous Return to previous menu (users parameters
Menu menu)
To record a greeting message for a mailbox group, enter the mailbox group
number as the mailbox number. The above menu will be played and a message
may be recorded or altered.
7.4.2. Record Name

The mailbox owner can record his personal name by dialing 2 on the users
parameters menu (see Paragraph 7.4). The unit then plays the Record Name
menu:

1 Play Back Play existing recording
2 Record Record a new name
8 Delete Delete existing name
9 Return to Previous Return to previous menu (Users parameters
Menu menu)
7.4.3. Directory Listing

The mailbox owner can set the directory listing parameters by dialing 3 on the
users parameters menu (see Paragraph 7.4). The unit then plays the Directory
Listing menu:

1 Play Back Play current directory listing code
2 Change Change directory listing code
8 Delete Delete Directory listing code
Menu menu)
7.4.4. Change Password

A mailbox password consists of four digits. The default password is 1234. To
disable the password, enter 0000.
The mailbox owner can change his password by dialing 4 on the users
parameters menu (see Paragraph 7.4), dialing 2 (for the change password
option) and then dialing the new password. Use digits 0-9 only when entering a
password.
The System Administrator can reset the mailbox password to the default
password by using code *570 or using the VMS.

1 Play Back Play the current password
2 Change Change existing password
9 Return to Previous Return to previous menu (Users parameters
Menu menu)
7.4.5. Do Not Disturb (DND)

The mailbox owner can dial 5 on the users parameters menu (see Paragraph
7.4) to change to the Do Not Disturb mode. The unit announces the selected
mode every time the mailbox owner changes the mode.
When a caller dials an extension in Do Not Disturb mode, the unit plays one of
the following messages:
By default, system message 121
If recorded, script message 25 in the first language
If recorded, script message 35 in the second language
If recorded, script message 45 in the third language
NOTE
Extension corresponds to the mailbox, which is in the DND mode will be unavailable to
get calls from the Auto Attendant.
7.4.6. External Notification

For activating the external notification of a mailbox, the System Administrator
must enable this feature for the mailbox, thereafter, the mailbox owner can:
Enable/disable remote notification
Enter his remote telephone number
Listen to the current remote telephone number by dialing 6 on the users
parameters menu (see Paragraph 7.4).

1 Change Mode Toggles the external notification state
(Enable/Disable)
2 Telephone Number Enter the selected telephone number for
external notification. Codes1 0-9, Extension
Number, *, #, A-D, P and Q can be used
3 Play Back Play back the external telephone number
Menu menu)
Codes1:
P (1 second pause) = *1 # = *4 B = *6 D = *8 * = **
Q (4 second pause) = *2 A = *5 C = *7 0-9 = 0-9
7.4.7. Pager Notification

For activating the external notification of a mailbox, the System Administrator
must enable this feature for the mailbox, thereafter, the mailbox owner can:
Enable/disable pager notification
Enter his pager number
Listen to the current pager number by dialing 7 on the users parameters
menu (see Paragraph 7.4).

1 Change Mode Toggles the pager notification state
(Enable/Disable)
2 Pager Number Enter the selected pager number for pager
notification. Codes1 0-9, Extension Number, *,
#, A-D, P and Q can be used
3 Play Back Play back the pager number
Menu menu)
Codes1:
P (1 second pause) = *1 # = *4 B = *6 D = *8 * = **
Q (4 second pause) = *2 A = *5 C = *7 Ext. No. = *0 0-9 = 0-9

CPD Tone = *3
7.4.8. Return to Previous Menu

The mailbox owner can dial 9 on the users parameters menu (see Paragraph
7.4) to return to the Users main menu (see Paragraph 7.2).
7.5. Send Message

The mailbox owner can leave a message in any mailbox or group of mailboxes by
dialing 8 on the users main menu (see Paragraph 7.4).
7.6. Return to Auto Attendant

The mailbox owner can dial 9 on the users main menu (see Paragraph 7.2) to
return to the auto attendant.
7.7. Quick Reference Guide

Figure 7-1 displays a quick reference guide for user s operation.
User's Main
Menu
1
Retrieve 1 2 3 4 5 8 9
Message
Next Return to
Replay Save Forward Reply Delete
Message Previous
Menu
User's
Parameters
Menu
2
Mailbox
1
Parameters
Record
Greeting
1 2 8 9
Play Return to
Record Delete
Back Previous
menu
2
Record
Name
1 2 8 9
Play Return to
Record Delete
Back Previous
menu
3
Directory
Listing
1 2 8 9
Play Return to
Change Delete
Back Previous
menu
4
Change
Password
1 2 9
Play Return to
Change
Back Previous
menu
5
DND
6
External
Notification
1 2 3 9
Change Telephone Play Return to
Mode Number Back Previous
menu
7
8
Send
Pager
Notification
1 2 3 9
Message
Change Pager Play Return to
Mode Number Back Previous
menu
9 9
Return to Return to
Auto Previous
Attendant menu
Figure 7-1: Quick Reference Guide
Programming the In-Band DTMF Protocol
Chapter 8: Programming the

In-Band DTMF
Protocol
8.1. General
This chapter describes how to program the unit to detect In-Band DTMF codes
sent by your PBX and to take appropriate action upon detection.
When the In-Band DTMF Protocol feature is programmed, the unit waits a
defined period of time for an In-Band DTMF code after answering a call from the
PBX. If the unit detects the code within the defined period of time, it performs a
predefined operation. If the unit does not detect the code, it plays the Automated
Attendants Opening Greeting.
After answering a call from your PBX, the unit plays the Automated Attendants
Opening Greeting under the following conditions:
The DTMF codes received from the PBX do not exactly match the
programmed In-Band DTMF codes.
The specified extension number (Target) called does not have a valid
mailbox.
The first DTMF character of the In-Band DTMF code was received after the
specified period of time.
The following DTMF characters were received outside the specified time
frame
If an In-Band DTMF table is empty but incoming DTMF string includes an

asterisk (*) sign, the system will disconnect immediately.
You can program In-Band DTMF codes for up to ten events by:
Touch tone telephone
Computer running the Voice Mail Maintenance Software (VMS)
8.2. Programming the Unit by Telephone

The following sections present the command codes used to program the unit to
detect and act on In-Band DTMF codes sent by your PBX.
8.2.1. Defining an In-Band DTMF Code for an Event

To define an In-Band DTMF code for an event, dial:
*200 + XX + YY...YY + #
XX = Event number (00-39)
YY...YY = In-Band DTMF code sent by the PBX
Each DTMF code can contain up to twenty characters, including 0-9, A-D, *, #,
source and target. You can also include the following two wild cards to bypass
DTMF characters sent by your PBX and not relevant to the unit operation:
Ignore + Length (*9 + two digit number). For example, wild card *906
programs the unit to ignore the next six DTMF characters received.
Ignore + Separator (*0 + one digit character). For example, wild card *05
programs the unit to ignore all DTMF characters until it receives a 5. Wild
card *0*4 programs the unit to ignore all DTMF characters until it receives
a #.
NOTE
In the above examples 5 and # are also ignored.
Table 8-1: Entering an In-Band DTMF Code Using a Telephone
DTMF Character Number to Dial

Digits 0-9 0-9
* **
# *4
A *5
B *6
C *7
D *8
Ignore + Length *9 + XX
where XX is the number of DTMF characters to ignore
Ignore + Separator *0 + X
where X is the DTMF character (0-9, *, #, A-D) used as
a separator
Source *1, indicates the callers number (not currently
available)
Target *2, indicates called extension number
Dial *2 for each digit in the extension. For example, if
your PBX is configured to support a 3-digit extension,
dial *2 three times.
8.2.2. Selecting an Operation Type

You can program each event to perform an operation. To select an operation
type, enter:
*201 + XX + YY
XX indicates the event number (00-39)
Y indicates the operation to be performed by the unit according to the following
options:
00 = Play the Automated Attendants Opening Script
01 = Leave a message in a designated mailbox
02 = Retrieve messages from a designated mailbox
03 = Play a specific script1
04 = Play the busy menu
05 = Play the No-Answer menu
06 = Play the Do Not Disturb menu
07 = Disconnect the call
08 = Record the conversation
09 = Play a specific script and change to 1st language1
10 = Play a specific script and change to 2nd language1
11 = Play a specific script and change to 3rd language1
12 = Play the Directory Listing (DBN)
13 = Transfer to a mailbox1
14 = Transfer to an extension1
15 = Transfer to the operator
1
= A destination must be defined for these tasks. The destination of these
operations is determined through code *202.
8.2.3. Selecting a destination

If you have programmed an event to play a script, transfer to an extension, or a
mailbox dial the following command code to define the destination:
*202 + XX + YYYY + #
XX indicates the event number (00-39)
YYYY indicates the script number, an extension number or a mailbox number
NOTE
Make sure the script message has been recorded if transferring to a script.
8.2.4. Defining the Time to Wait for the First DTMF Character
You can define the time period the unit must wait between answering a call and
receipt of the first character of an In-Band DTMF code. If the unit does not detect
a DTMF character within the defined period of time, it automatically plays the
Automated Attendants opening greeting.
To define the timeout until the first DTMF character, dial:
*210 + XXXX
Where
XXXX = 0000-9980 ms in steps of 20 ms (the default is 3 seconds).
8.2.5. Defining the Time to Wait Between DTMF Characters

You can define the amount of time the unit must wait between receipts of each
DTMF character comprising an In-Band DTMF code. If a DTMF character is not
detected within the defined period of time and the In-Band DTMF code has not
been completed, the unit automatically plays the Automated Attendants opening
greeting.
To define the amount of time to wait between DTMF characters, dial:
*211 + XXX
Where
XXX = 000-980 ms in steps of 20 ms (The default is 500 ms).
8.2.6. MATRA PBX Support

The unit can support the Q23 Protocol. To activated the support in Q23:
Enter to programming mode and dial:
*204 + X
Where
X=1, unit support
X=0, unit not support
8.3. Sample Programming

8.3.1. Working with the SIEMENS Hicom 150E Office PBX
By default, the SIEMENS Hicom 150E Office PBX uses the following DTMF
characters for integration with the unit:
***1 ** Source *1 Internal call to Voice Mail
***2 02222 *1 To activate the Automated Attendant (external
call)
***3 ** Source Target *1 Call forward all (leave a message)
***4** Source Target *1 Call forward after no answer
***7** Source Target *1 Call forward after busy
NOTE
All source and target extension numbers in the Siemens Hicom 150E Office PBX system
have three digits.
8.3.1.1. Programming Using a DTMF Telephone

To program the unit to detect an In-Band DTMF code from the PBX
and enable an internal caller to retrieve messages from a mailbox (***1
** Source *1):
Dial *200 00 ** ** ** 1 ** ** *2*2*2 ** 1 #
*200 is the programming code to define an In-Band DTMF code
00 is the event number assigned by you to the In-Band DTMF code
Each * in the above PBX DTMF code is replaced by **
*2*2*2 indicates the 3-digit extension number (Since the extension is
calling its mailbox, target is used instead of source)
# indicates the end of the In-Band DTMF code.
Dial *201 00 02
*201 is the programming code to select an operation
00 is the event number 02 is the units operation type that indicates
retrieving messages from a mailbox.
To program the unit to detect an In-Band DTMF code from the PBX
and enable an internal caller to leave a message in a mailbox (***3 ***
Source Target *1):
Dial *200 02 ** ** ** 3 *905 *2*2*2 ** 1 #
*200 is the programming code to define an In-Band DTMF code
02 is the event number assigned by you to the In-Band DTMF code
Each * in the above PBX DTMF code is replaced by **
*905 is a wild card programming the unit to ignore 5 DTMF characters
(*** Source)
*2*2 *2indicates the 3-digit target extension number
# Indicates the end of the In-Band DTMF code
Dial *201 02 01
*201 is the programming code to select an operation
02 is the event number
01 is the units operation type that indicates leaving a message in a
mailbox.
Troubleshooting
Chapter 9: Troubleshooting
9.1. General
This chapter presents answers to commonly asked questions on operating the
unit. If problems persist, contact your dealer.
9.2. Troubleshooting Guide
Symptom: Local notification does not work.

Solution: Make sure you have entered the correct notification codes.
Make sure that local notification is enabled.
Make sure that line 2 is properly connected between the unit and the PBX.
Remove all the messages from the mailbox and then send a new message.
Check units DTMF level and length.
Add a pause between codes.
For Rings or Sign Rings Notification, the first notification can take up to the
amount of time defined by Ring Notification Interval.
Make sure that for Rings and Sign Rings Notifications the maximum number
of retries has not been reached.
Symptom: External notification does not work.
Solution: Make sure you have selected the correct External Access code.
Make sure you did not add the External Access code to the telephone number
because the unit automatically dials the External Access code.
Make sure External Notification is allowed and enabled.
The first notification can take up to the amount of time that is defined by
Ring Notification Interval.
Make sure start and stop times are properly defined and maximum number of
retries has not been reached.
Symptom: The unit does not transfer calls. DTMF tones are heard or the call is
disconnected.
Solution: Flash 1 has been incorrectly configured.
Symptom: When I dial command code *300, the unit plays an error message.
Solution: You are trying to change the number of digits in an extension after
extensions and mailboxes have been configured. To change the number of
digits in an extension, you must first remove all mailboxes and extensions.
Troubleshooting
Symptom: Command *510 does not allow a mailbox to be deleted.

Solution: The mailbox is used in script menus. Please remove the mailbox from all the
scripts and then use the delete command.
Symptom: In supervised mode, the unit incorrectly returns calls.
Solution: The units time to wait for No-Answer parameter value is greater then the
PBXs recall time parameter value. Decrease the value of the units Time to
Wait for No-Answer parameter or increase the value of the PBXs recall time
parameters.
Symptom: In supervised mode, the unit does not recognize answered calls.
Solution: Increase the voice Sensitivity parameter value.
Make sure that the correct Transfer Supervision Type has been selected.
Symptom: The unit transfers calls made to an extension to its mailbox and plays
message stating that the extension is unavailable.
Solution: The extension is in Do Not Disturb mode.
Symptom: The Voice Mail Utility Program (VMS) issues a warning that the COM port
is unavailable.
Solution: Make sure that the selected COM port is not being used by another device or
Program.
If the selected COM port was previously used by another device, remove the
device, shut down and restart your computer to release the serial port.
Symptom: A message is sent to a mailbox group that contains five defined mailboxes
but only two receive the message.
Solution: The messages were sent to all the mailboxes in the group but only accepted
by those mailboxes that did not have the maximum number of messages
recorded.
Symptom: The unit has been programmed to operate in Night mode. When a call is
received, it disconnects the call and switches to Day mode.
Solution: Make sure that the night greeting script is recorded.
Symptom: What happens when a mailbox and mailbox group have the same extension
number?
Solution: Messages are sent to the mailbox. In general, mailboxes have higher priority
than mailbox groups.
Symptom: DTMFs dialed by the unit are not recognized by the PBX.
Solution: Change the amplitude and the ON and OFF levels of DTMFs dialed by unit
(*379,*371).
Symptom: How can the password of the mailbox be reset to its default 1234.
Solution: Use command *570 or press The Reset button in the VMS.
Symptom: How can I find out how much memory is supported by my Voice Mail.
Solution: Use statistics option in VMS.
Troubleshooting
Symptom: Pager Notification does not work.

Solution: Make sure you have selected the correct External Access Code.
Make sure you did not add the External Access Code to the pager number.
Make sure pager notification is allowed and enabled.
Make sure the pager number is entered correctly.
Make sure your pager company provides a 1400 Hz tone if $ is used.
If your provider does not support 1400 Hz tone SIT tone, use enough pauses
to by-pass the sent tone.
The first notification can take up to the amount of time that is defined by
Ring Notification Interval.
Make sure start and stop times are properly defined and maximum number of
retries has not been reached.
Symptom: When I reach a mailbox, a menu is played immediately and I am not given a
chance to leave a message.
Solution: The mailbox is defined as an announcer mailbox.
Symptom: I have disabled the Automatic Gain Control but the messages are played
louder then needed.
Solution: Only messages recorded after the change are affected.
Initiate a new call after changing the AGCs status.
Symptom: How can I delete the messages of all users.
Solution: Change the parameters Maximum no. of days to store messages to 1
(*740) and reorganize the system (*610).
Symptom: VMSs transfer operation is interrupted when large files are used with
windows 98 or NT.
Solution: Windows 98 and NT support a power save mode, which interferes with serial
ports operation.
Disable this feature on PCs that run the VMS application.
Programming Commands
Chapter 10: Programming

Commands
10.1. General
Table 10-1 presents a summary of DTMF programming commands.
Table 10-1: DTMF Programming Commands
Operator Commands
Operation Command
Day light summer time *7 + XXXX + Y
XXXX = operators password
Y = 0; Reduce the time by one hour
Y = 1; Increase the time by one hour
Change the operational mode (without *8 + XXXX + Y
entering the programming mode) XXXX = operators password
Y = 0; Day
Y = 1; Night
Y = 2; Holiday
Y = 3; Auto
Y = 4; Break
The following programming codes are to be used after dialing *900 + administrator
password.
Script Programming Commands

Operation Command
Directory listing format *011 + X
X = 0; Last name
X = 1; First name
Record a script message *100 + XX + Beep + Record + #
Play a script message *101 + XX + Beep + Playback
Delete a script message *102 + XX
XX = Script No.
Select EOM timeout for each script *105 + XX + Y + #
XX = Script No.
Y = Timeout in seconds
Transfer to a script message *110 + XX + B + YY + #

Operation Command
Transfer to the directory listing *111 + XX + B + #
XX = Script number
Select opening menu *112 + XX + YY + Z + #
XX = Default script number 00,10,15 or 20
YY = Replacement script number 00-20
Z = Line number 1-4
Transfer to opening menu *115 + XX + B + #
Transfer to a script message with a change of *117 + XX + B + YY + Z + #
language Z = 1, 2 or 3 (language number)
Set default language *118 + Z
Transfer to an extension *120 + XX + B + Extension + #
Dials a programmed DTMF string from the *121 + XX + B + YY + #
auto-attendant script YY = DTMF string number (00-19)
Transfer to an operator *125 + XX + #

Transfer to a mailbox *130 + XX + B + Mailbox + #
Set default language *118 + Z
Transfer to an extension *120 + XX + B + Extension + #
Dials a programmed DTMF string from the *121 + XX + B + YY + #
auto-attendant script YY = DTMF string number (00-19)
Transfer to an operator *125 + XX + #

Transfer to a mailbox *130 + XX + B + Mailbox + #
Disconnect *140 + XX + B + Z + #
Z = 0; no message
Z = 1; with message

Operation Command
Leave a message to a mailbox *150 + XX + B + #
XX = script No.
Retrieve messages from a mailbox *160 + XX + B + #
Direct transfer to an extension *170 + XX + first digit(s) + #
Direct transfer to a mailbox *175 + XX + first digit(s) + #
Place a call on Hold *180 + XX + B + #
Blind Transfer to Busy Extension *185 + XX + B + #
Reset a specific message entry to its default *190 + XX + B + #
value
Reset all message entries to defaults *190 + XX + #
Disconnect *140 + XX + B + Z + #
Z = 0; no message
Z = 1; with message
In-Band DTMF Programming Commands

Operation Command
Define an In-Band DTMF code for an event *200 + XX + YYYY + #
XX = Event number 00-39
YYYY = In-Band DTMF code
Delete all In-Band DTMF codes *200 + #
Delete In-Band DTMF codes for an event *200 + XX + #
X = Event number 00-39

Operation Command
Select a task for an In-Band DTMF code *201 + XX + YY
XX = Event number
YY = Task number:
00 = Auto Attendant opening script
01 = Leave a message
02 = Retrieve messages
03 = Play a specific script*
04 = Play a busy menu
05 = Play a No Answer menu
06 = Play a DND menu
07 = Disconnect the call
08 = Record the conversation
09 = Play a specific script and change to 1st
language*
10 = Play a specific script and change to 2nd
language*
11 = Play a specific script and change to 3rd
language*
Select a task for an In-Band DTMF code 12 = Play the Directory Listing (DBN)
13 = Transfer to a mailbox*
14 = Transfer to an extension*
15 = Transfer to the operator
* = A destination must be defined for these
tasks
Select a destination for an In-Band DTMF *202 + XX + YYYY + #
event XX = Event No.
YYYY = Destination
Delete the destination for a specific In-Band *202 + XX + #
DTMF event XX = Event No.
Delete all destinations *202 + #
*204 + X, where
MATRA PBX Support
X=0 support disabled
X=1 support enabled
Define the time to wait for the first DTMF *210 + XXXX
character in the In-Band DTMF code. XXXX = 0000-9980 in steps of 20 ms
Define the time to wait between receipt of *211 + XXX
each DTMF character in the In-Band DTMF XXX = 000-980 in steps of 20 ms
code.

Operation Command
Define Transfer Supervision Type *220 + X
X = 0; Use Call Progress Tones
X = 1, Use DTMF codes
Define the DTMF code for the Answer, Busy *221 + X + Code1 + #
and DND conditions
X = 1; Answer condition
Code1 = DTMF code sent by the PBX for
the Transfer Supervision operation
Delete the DTMF code for a specific *221 + X + #
condition X = 1; Answer condition
Delete the DTMF code for all conditions *221 + #
PBX Parameters
Operation Command
No. of digits in extension *300 + X
Cut off time for continuous call progress tone *301 + X
detection X = cut off time in seconds (0-9)
Default: 6 sec.
No. of rings before the line is answered *310 + line number + number of rings
Time to wait for No Answer *311 + XX
PBX legal extensions *320 + Y + First Ext. + Last Ext. + #
Y = group number (0-9)
Delete all PBX legal extensions *320 + #
Operator ID code *330 + X
X = 0-9
Key To retrieve messages during mailbox *331 + X
greeting play back X = 0-9; Retrieve digit
Disconnect code *333 + Code1 + #
Delete disconnect code *333 + #
PBX Parameters
Operation Command
External access code *340 + X + #
X = up to 4 digits external line access
code.Legal entries:digits 0-9,ABCD, , Pause-
*1
Clear external access code *340 + #
Pause before and after external access code *341 + X
X = pause length in seconds (0-9)
Default: 2 sec.
Transfer mode for all extensions *350 + X + Y
X = 1; All extensions except the operator
Y = 0; Non Supervised
Y = 1; Supervised Mode
Y = 2; Semi Supervised mode
Day operator, Night operator, Fax and *360 + X + YYYY + #

Supervisors extensions X = 1; Day operator
YYYY = Corresponding extension number.
Delete a specific extension assignment *360 + X + #
X = 1; Day operator
Volume level *369 + X
X = volume level (0-9), 9 = Loudest
Default: 5
Flash 1 *370 + XXX
PBX Parameters
Operation Command
Cadence of system input and output tones in *371 + X + YYYY
milliseconds X = 0; incoming minimum DTMF length
X = 1; busy off
X = 2; busy on
X = 3; Disconnect off
X = 4; Disconnect on
X = *; DTMF off
X = #; DTMF on
YYYY = Cadence in milliseconds in steps of
20 milliseconds
Length of DTMF cadence, sent by the PBX, *372 + X
e.g. a Disconnect code. X = The length of DTMF cadence in ms (0-
Note: This parameter is needed in order to 9)
calculate the time, which must be truncated Default: 1
from the end of the message, which is Note: Each step represents 100 ms. So by
terminated via the Disconnect code. setting this parameter to 2, the Voice Mail
will cut 200 ms from the end of the
recording.
Busy signal cadence check *375 + XXXX + #
Voice and DTMF sensitivity *376 + X + Y
X = 1; Voice sensitivity level
X = 2; DTMF sensitivity level
Y = Level (0-9), 9 = Most sensitive
Default: 5
Note: To activate the new selection, a new
call must be initiated
Automatic Gain Control (AGC) *377 + X
X = 0; AGC disabled
X = 1; AGC enabled (Default)
Note: To activate the new selection, a new
call must be initiated
DTMF amplitude *379 + X
X = volume level (3-9), 9 = Loudest
Default: 5
PBX Parameters
Operation Command
Procedural codes sent to the PBX in order to *380 + X + Code #
perform a specific task X = 1; LED1 notification code
X = 3; LED off code
Code = Respective PBX code1
Delete a specific procedural code *380 + X + #
X = 3; LED off code
Dial a String from the Auto Attendant to the *381 + XX + YYYY + #
PBX XX = String number (0-19)
YYYY = DTMF string
Answer number of samples *386 + X
X = number of samples (0-9)
Default: 5
Setting Time and Date

Operation Command
Change the operational mode *400 + X
X = 0; Day X = 3; Auto
X = 1; Night X = 4; Break
X = 2; Holiday
Select time stamp format *410 + X
Set time and day *420 + Hour + Minutes
Set date *430 + Date + Month + Year
Listen to the system time *440
Set working hours *450 + Day + Starting time + Ending time
Setting Time and Date

Operation Command
Set break time *460 + X + Y + hh mm + hh mm + SS,
where
X - Day of the week 1-7, 1 for Monday
Y Break number 0-9
SS Script number
Hh mm start and stop of break time in
24 format.
Entering annual holidays dates *470 + DD + MM + hh:mm + hh:mm

DD = Day of the month
MM = month
hh:mm = Start time; Hour and minutes in 24
hour format
hh:mm = End time; Hour and minutes in 24
hour format
Delete all holidays *470 + #
Delete all holidays on a specific date *470 + DD + MM #
DD = Day of the month
MM = month
Delete all holidays for a specific month 470 + ** + MM + #
MM = month
External notification active time *490 + hh:mm + hh:mm
hh:mm = Start time; Hour and minutes in 24
hour format
hh:mm = End time; Hour and minutes in 24
hour format
Mailbox Configuration Commands

Operation Command
Create a range of mailboxes *500 + First mailbox + Last mailbox + #
Create a mailbox *501 + Mailbox + #
Change to announcer mailbox *502 + XXXX + Y + #

XXXX = Existing mailbox number
Y = 0; Regular mailbox
Mailbox Configuration Commands

Operation Command
Create a range of mailboxes *500 + First mailbox + Last mailbox + #
Create a mailbox *501 + Mailbox + #
Change to announcer mailbox *502 + XXXX + Y + #

XXXX = Existing mailbox number
Y = 0; Regular mailbox
Delete a mailbox *510 + Mailbox number + #
Create a range of virtual mailboxes *520 + First mailbox + Last mailbox + #
Create a virtual mailbox *521 + Mailbox number + #
Play or skip time and date stamp for a range *530 + First mailbox + Last mailbox + B +
of mailboxes #
B = 0; Play the time and date
B = 1; Skip the time and date
Play or skip time and date stamp for a *531 + Mailbox number + B + #
mailbox B = 0; Play the time and date
B = 1; Skip the time and date
Define a language for a range of mailboxes *532 + First Mailbox + Last Mailbox + Z +
#
where
Define a language for a mailbox *533 + Mailbox Number + Z + #
where
Add a mailbox to a group *540 + Group number + Mailbox number
+#
Change the first digit of the group numbers *545 + First Digit of the Group Numbers
Delete a mailbox from a group *550 + Group number + Mailbox number
+#
Reset a user password *570 + Mailbox number + #
System Functionality Commands

Operation Command
Change the system administrators password *600 + * + Old password + * + New
password + #
Warning: Do not use the * or # keys.
Change the operators password *601 + * + Old password + New password
+#
Forced reorganization *610
Resetting the system to default *654 + * + XXXX + #
XXXX is the system administrator password
Listen to the software version number *680
Play a system message *690 + Z + XXX
XXX = system message number
Play all system messages *691 + Z
Z= 1, 2 or 3 (language number)
System message setting *699 + X + Y
X = 1; System message 004
Y = 0; Play
Y = 1; Dont play
Y = 2; (Only when X = 3) Play the message
to mailboxes without a greeting message.
Change the system administrators password *600 + * + Old password + * + New
password + #
Change the operators password *601 + * + Old password + New password
+#
Forced reorganization *610
Resetting the system to default *654 + * + XXXX + #
XXXX is the system administrator password
Listen to the software version number *680
Play a system message *690 + Z + XXX
XXX = system message number
Mailbox Notification Commands

Operation Command
Set local notification for a range of mailboxes *700 + First mailbox + Last mailbox + X +
#
X = 0; disabled
X = 1; LED 1
X = 2; LED 2
X = 3; Ring Signs
X = 4; Rings
Disable local notification for all mailboxes *700 + #
Set local notification for one mailbox *701 + Mailbox + X + #
X = 0; disabled
X = 1; LED 1
X = 2; LED 2
X = 3; Ring Signs
X = 4; Rings
Permit remote notification for a range of *710 + First mailbox + Last mailbox + X +
mailboxes #
X = 0; not permitted
X = 1; permitted
Disable remote notification for all mailboxes *710 + #
Permit remote notification for one mailbox *711 + Mailbox + X + #
X = 0; not permitted
X = 1; permitted
Ring Notification Interval *720 + XX
XX is in minutes (1-99)
Ring Notification Duration *730 + X
X = 0; short ring
X = 1; long ring
Maximum no. of days to store a message in *740 + XX
the system XX = Number of days 00-99.
Time to wait after off-hook for notification *741 + X
dialing X = Time in seconds (0-9)
Ring notification Retries *750 + XX
Activate the LED notification *760 + X
X = 0; for 1st new message
X = 1; for every new message
Adjusting recording length *790 + X
X = 1-9 minutes
1
Refers to PBX codes. Each code contains digits 0-9, *, #, Flash-1, Flash-2,
Pause and Extension Number.
When entering a code, dial:
*0 for extension *6 for B
*1 for pause *7 for C
*2 for Flash-1 *8 for D
*3 for Flash-2 *9 for the number of new
*4 for # messages in the mailbox
*5 for A ** for *
Programming Forms
Chapter 11: Programming Forms

11.1. General
The following pages include forms to help you properly setup and maintain the
Voice Mail using DTMF programming commands.
Operation Command
Select opening menu *112 ___ ___ __ #
___ ___ __ #
___ ___ __ #
___ ___ __ #
No. of digits in an extension *300 _____
No. of rings before the line is answered Line 1: *310 1 _____
Line 2: *310 2 _____
Line 3: *310 3 _____
Line 4: *310 4 _____
Time to wait for No Answer *311 _____
Legal PBX extensions Group 1: *320 0 ___ ___ #
Group 2: *320 1 ___ ___ #
Group 3: *320 2 ___ ___ #
Group 4: *320 3 ___ ___ #
Group 5: *320 4 ___ ___ #
Operator ID Code *330 _____
Disconnect Code *333 _____ #
External Access Code *340 _____#
Transfer mode *350 ___ _____
___ _____
Day Operators Extension No. *360 ___ _____ #
Night Operators Extension No. ___ _____#
Fax Extension No. ___ _____#
Supervisor Extension No. ___ _____#
Flash 1 *370 _____
Cadence of System Input and Output Tones in *371 ___ _____
Milliseconds ___ _____
___ _____
___ _____
Voice Sensitivity *376 1 _____
Programming Forms
Operation Command
Procedural Codes Sent to the PBX in Order to *380 ___ _____________________ #
Perform Specific Tasks
Create a range of mailboxes *500 _____ _____ #
Create a mailbox *501 _____ #
Create a range of virtual mailboxes *520 _____ _____ #
Create a virtual mailbox *521 _____ #
Change the first digit of the group numbers *545 __
Add mailboxes to a group Group 000: *540 000 _____ #
Group 001: *540 001 _____ #
Group 002: *540 002 _____ #
Group 003: *540 003 _____ #
Maximum no. of days to store a message in *740 _____
the system
Setting Notification For Mailboxes
Local notification for a range of mailboxes: *700 _____ _____ ___ #
Local notification for one mailbox: *701 _____ ___ #
Permitting remote notification for a range of *710 _____ _____ ___ #
mailboxes:
Permitting remote notification for one mailbox: *711 _____ ___ #
External notification active time *490 ___ ___ ___ ___
Notification Parameters
Ring notification interval *720 _____
Ring notification duration *730 _____
Activate the LED notification *760 _____
System Time and Date
See Section 4.3.2 for information on setting the system time and date using codes *420 and
*430.
Programming Forms
Setting the Holiday Schedule

See Section 6.5.2.1 for information on setting the holidays using code *470
Day Month Start End Name of holiday
_____ _____ _____ _____ _______________
_____ _____ _____ _____ _______________
_____ _____ _____ _____ _______________
_____ _____ _____ _____ _______________
_____ _____ _____ _____ _______________
_____ _____ _____ _____ _______________
_____ _____ _____ _____ _______________
_____ _____ _____ _____ _______________
_____ _____ _____ _____ _______________
_____ _____ _____ _____ _______________
_____ _____ _____ _____ _______________
_____ _____ _____ _____ _______________
_____ _____ _____ _____ _______________
_____ _____ _____ _____ _______________
_____ _____ _____ _____ _______________
_____ _____ _____ _____ _______________
Setting the Working Time
See Section 4.3.3 for information on setting the following schedule using codes *450 and
*460.
Working Hours Break Time
Day Start End Start End
1 (Monday) _____ _____ _____ _____
2 (Tuesday) _____ _____ _____ _____
3 (Wednesday) _____ _____ _____ _____
4 (Thursday) _____ _____ _____ _____
5 (Friday) _____ _____ _____ _____
6 (Saturday) _____ _____ _____ _____
7 (Sunday) _____ _____ _____ _____
Setting the Operational Mode
Operational Mode: *400 ___ Select: Day (0)/Night (1)/Holiday (2)/Auto
(3)/Break(4)
Programming Forms
This form contains the programming schedule for up to four script messages.
Please copy the form if you have more than four script messages.
The following numbers are dedicated to specific script messages by default:

Script message number 00 to the Day Mode Opening Menu
Script message number 10 to the Night Mode Opening Menu
Script message number 15 to the Break Time Opening Menu
Script message number 20 to the Holiday Mode Opening Menu
The rest of the script messages (01-09, 11-14 and 16-19) may be used in all
modes without limitations.
Script No. __________ Script No. __________
0 ________________________ 0 ________________________
1 ________________________ 1 ________________________
2 ________________________ 2 ________________________
3 ________________________ 3 ________________________
4 ________________________ 4 ________________________
5 ________________________ 5 ________________________
6 ________________________ 6 ________________________
7 ________________________ 7 ________________________
8 ________________________ 8 ________________________
9 ________________________ 9 ________________________
EOM ____________________ EOM ____________________
Event In-Band DTMF Code Task/Action Destination

0
1
2
3
4
5
6
7
8
9
Programming Forms
Command Codes Used to Program the In-Band DTMF Protocol
OPERATION COMMAND
Define an In-Band DTMF code for an event *200 __ __________ #
Select a task for an In-Band DTMF code *201 __ __
Select a destination for a specific in band DTMF event *202 __ ____#
Define the time to wait for the first DTMF character in the *210 _______
In-Band DTMF code
Define the time to wait between receipt of each DTMF *211 ______
character in the In-Band DTMF code
Define Transfer Supervision Type *220 __
Define the DTMF code for the Answer, Busy and Do Not *221 __ ____ #
Disturb conditions
System Messages
Chapter 12: System Messages

12.1. General
This chapter lists the Voice Mail system messages and their numbers. You can
hear each of these messages in the programming mode by dialing:
*690 + language digit (1, 2 or 3) + system message number
- or -
To hear all system messages dial:
*691 + language digit
12.2. System Messages

No. System Message
000 This system has not been programmed. Please refer to the installation
manual for instructions. Thank you!
001 Please hang up now.
002 Please enter your password.
003 Invalid entry. Please try again.
004 Please hold.
005 Message was received on
006 At...
007 Zero
008 Oclock
009 No
System Messages
12.3. Numbers
010 One 024 Fifteen
011 Two 025 Sixteen
012 Three 026 Seventeen
013 Four 027 Eighteen
014 Five 028 Nineteen
015 Six 029 Twenty
016 Seven 030 Thirty
017 Eight 031 Forty
018 Nine 032 Fifty
019 Ten 033 Sixty
020 Eleven 034 Seventy
021 Twelve 035 Eighty
022 Thirteen 036 Ninety
023 Fourteen
System Messages
12.4. Dates
037 First 048 Twelfth
038 Second 049 Thirteenth
039 Third 050 Fourteenth
040 Fourth 051 Fifteenth
041 Fifth 052 Sixteenth
042 Sixth 053 Seventeenth
043 Seventh 054 Eighteenth
044 Eighth 055 Nineteenth
045 Ninth 056 Twentieth
046 Tenth 057 Thirtieth
047 Eleventh
12.5. Months
058 Of January 064 Of July
059 Of February 065 Of August
060 Of March 066 Of September
061 Of April 067 Of October
062 Of May 068 Of November
063 Of June 069 Of December
System Messages
12.6. General Messages

No. System Message
070 and
071 You have
072 new messages
073 new message
074 messages
075 To retrieve messages, press 1. To change mailbox settings, press 2. To send a
message, press 8. To return to the main menu, press 9.
076 You have no messages.
077 Message saved. Please hold.
078 To skip this message, press 1. To replay, press 2. To save, press 3. To forward,
press 4. To reply to message sender, press 5. To delete, press 8. To return to the
previous menu, press 9.
079 Message saved.
080 Message deleted.
081 Please enter a new four digit password.
082 To delete skipped messages, press 8. To save all messages, press 9.
083 yesterday
084 today
085 Please enter your mailbox number.
086 Invalid mailbox. Please try again.
087 Incorrect password. Please try again.
088 Please record your greeting after the tone. Press the hash key when you have
finished.
089 Please record your name after the tone. Press the hash key when you have
finished.
090 Calls will be transferred to your extension.
091 Calls will not be transferred to your extension.
092 Please enter the mailbox number.
093 You have reached the mailbox of
094 You have reached mailbox number
095 Please leave a message after the tone. When you are finished press star for further
options or simply hang up.
System Messages
No. System Message

096 The required extension is busy. To try another extension, press 1 followed by the
extension number. To hold, press 2. To leave a message, press 8. To transfer to
the operator, press 0. To return to the Main Menu, press 9.
097 The required extension does not answer. To try another extension, press 1
followed by the extension number. To leave a message, press 8. To transfer to the
operator, press 0. To return to the main menu, press 9.
098 The mailbox is currently unavailable.
099 The system is busy. Please wait.
100 a.m.
101 p.m.
102 You have a call.
103 The required extension is busy. To try another extension, press 1 followed by the
extension number. To hold, press 2. To transfer to the operator, press 0. To return
to the main menu, press 9.
104 The required extension does not answer. To try another extension, press 1
followed by the extension number. To transfer to the operator, press 0. To return
to the main menu, press 9.
105 You have exceeded the maximum message length. Your message will be sent.
106 Sunday
107 Monday
108 Tuesday
109 Wednesday
110 Thursday
111 Friday
112 Saturday
113 O (As Eight-O-Two for 8:02)
114 Pause
115 Please record your message after the tone. Press the hash key when you have
finished.
116 To change external notification, press 1. To enter the telephone number, press 2.
To listen to the current telephone number, press 3. To return to the previous
menu, press 9.
117 External notification is disabled.
118 External notification is enabled.
119 You have a new message. To retrieve messages press 1.
120 Please enter the telephone number. Press the hash key when you have finished.
System Messages
No. System Message

121 The required extension is unavailable. To try another extension, press 1 followed
by the extension number. To leave a message, press 8. To transfer to the
operator, press 0. To return to the main menu, press 9.
122 Invalid extension number. Please try again.
123 Skipped messages have been deleted.
124 To listen to your recording, press 1. To rerecord, press 2. To delete, press 8. To
return to the previous menu, press 9.
125 That recording does not exist.
126 The Busy On-Time is
127 The Busy Off-Time is
128 To listen to your password, press 1. To edit, press 2. To return to the previous
menu, dial 9.
129 Message was received
130 For Pager notification, press 1. To enter the pager number, press 2. To listen to the
pager number, press 3. To return to the previous menu, press 9.
131 Pager notification is disabled.
132 Pager notification is enabled.
133 Please enter your pager number. Press the hash key when you have finished.
134 saved messages.
135 saved message.
136 That mailbox is currently unavailable.
137 Storage space is nearing capacity.
138 For
139 press
140 To return to the previous list, press 7.
141 For additional listings, press 8.
142 To enter another name, press 0. To return to the main menu, press 9.
143 No directory listing is available.
144 To record your greeting, press 1. To record your name, press 2. To access
directory listing options, press 3. To change your password, press 4. To change
the Do Not Disturb mode, press 5. To change external notification, press 6. To
change pager notification, press 7. To return to the previous menu, press 9.
145 To listen to your directory listing, press 1. To enter your directory listing, press 2.
To delete your directory listing, press 8. To return to the previous menu, press 9.
146 Operation successful.
147 Using your keypad, please enter the first 3 letters of your last name. For Q press 7
for Z press 9.
System Messages
No. System Message

148 Using your keypad, please enter the first 3 letters of the persons last name. For Q
press 7 for Z press 9.
149 Using your keypad, please enter the first 3 letters of your first name. For Q press 7
for Z press 9.
150 Using your keypad, please enter the first 3 letters of the persons first name. For Q
press 7 for Z press 9.
151 Your call is being transferred to
152 To join the directory listing, please make sure your name is recorded.
153 Product version is
154 To try another extension, press 1 followed by the extension number.
To transfer to the operator, press 0. To return to the Main Menu, press 9.
155 This value has not been set.
156 To change mailbox settings, press 2. To send a message, press 8. To return to the
main menu, press 9.
157 To skip this message, press 1. To replay, press 2. To save, press 3. To forward,
press 4. To delete, press 8. To return to the previous menu, press 9.
158 To record your greeting, press 1. To record your name, press 2. To access
directory-listing options, press 3. To change your password, press 4. To change
the Do Not Disturb mode, press 5. To return to the previous menu, press 9.
29 Hametzuda Street
Azur, Israel 58001
Tel: +972-3-5576866
Fax: +972-3-5576869
www.its-tel.com
its@its-tel.com

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EAR 4000 / 5000

Auto Attendant & Voice Mail System

Chapter 2: General Description

Chapter 4: DTMF Programming

4.4.3 Notification .................................................................................... 4-13

Chapter 5: Switching to Computer Programming

Chapter 6: VMS Programming

6.2.5. Print Settings Menu ........................................................................ 6-3

Chapter 7: User Operation Instructions

Chapter 8: Programming the In-Band DTMF Protocol .................................. 8-1

Chapter 10: Programming Commands

Chapter 11: Programming Forms

Chapter 12: System Messages

Figure 6-20: Restore Window ............................................................................... 6-11

Figure 6-54: Help Menu ........................................................................................ 6-41

Table 4-1: PBX Parameter Commands................................................................... 4-3

The information in this manual is valid for the following devices:

This manual contains the following:

Chapter 2: General Description

Figure 2-1: General View

2.1.1. System Features

2.1.2. Automated Attendant Features

2.1.3. Voice Mail Features

2.2. The Basic System Description

The unit provides two major services:

Messages can be saved, deleted or transferred to other mailboxes. Mailbox

Figure 2-2: AA-8 Mbx Unit Upgrading

2.3. Physical Description

Figure 2-3: Unit With Cover Removed

2.3.1. Side Panel

Figure 2-4: Unit Side Panel

No. Connector Function

2.3.2. Front Panel

Figure 2-5: Unit Side Panel

Status Day Night Holiday Auto

2.4. Technical Specifications

DC Power Supply 9VDC/800mA

3.3. Installing the Unit

Figure 3-1: Analog Line Connections

Single Line Digital

Auto Attendant &

Figure 3-2: Analog Line Connections

3.3.1. Expanding the System to 4 Ports

To install the expansion card:

Chapter 4: DTMF Programming

4.2 Entering and Exiting the Programming Mode

To enter the programming mode:

4.3 First Time Programming

4. Set the units real-time clock according to Paragraph 0.

4.3.1 Defining PBX Parameters

Table 4-1: PBX Parameter Commands

Operation Command Default

Operation Command Default

Operation Command Default

Operation Command Default

DTMF Character Number to Dial

Digits 0-9 0-9

4.3.2 Setting the Time and Date

Table 4-2: Time and Date Commands

600 + + Old Password + * + New Password + #

601 + + Old Password + New Password + #

900 + Password + 610