N601 1
N601 1
N601 1
The Assessment Task is due on the date specified by your trainer. Any variations to this arrangement must be
approved in writing by your trainer.
Submit this document with any required evidence attached. See specifications below
for details.
You must submit both printed copy and soft copy of your answers in a word document.
Submit the printed copy of required evidences (your answers) to your Trainer with the "Assessment Cover
Sheet" (Filled out and signed appropriately) attached on top of your documents.
Upload the softcopy on the link provide in the eLearning site.
The Trainer/Assessor may further prompt and question in order to receive answers of appropriate quality or if
further clarification required and to validate authenticity of your submitted work.
Word limit: Word limit for answering this task is minimum 1000 words
BSBINN601 Lead And Manage Organisational Change Assessment 1 Last Updated: October 2016, Version No. 1.1
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Assessment description
Using the company information supplied, the candidate will identify strategic change needs, review existing
policy, monitor trends in the external environment that impact on organisations objectives, identify
operational change objectives, prioritise change requirements and consult experts or specialists to assist in
identification of change requirements and opportunities. The candidate will then write a report to
management outlining the change requirements.
Procedure
1. Review the scenario information provided (in the Appendix of this task) for Fast Track Couriers.
2. Prepare to write a report on change requirements for Fast Track by following steps 310 below.
3. Analyse the organisational objectives provided in the scenario to identify the change requirements for
Fast Track Couriers:
a. Identify requirements for change
b. prepare an explanation of how your identified change needs link to the organisations strategic
plan goal/s.
4. Review the organisations current state to understand how the current policies, practices and
operations deliver against the organisations strategic goals.
b. processes
c. technology
d. structure.
5. Monitor external trends to identify events or trends which may impact on the achievement of the
organisations strategic plan goals:
b. develop an explanation of how the trends currently impact or will impact organisational
objectives .
a. identify specialists you will engage to help identify change requirements and be prepared to
explain your reasons for engaging these specialists
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b. identify what consulting model you would adopt to engage the specialists and be prepared to
explain why you would use this model.
8. Assume your assessor is a specialist/expert of the kind you have identified in step 7. Consult with your
assessor to assist with identification of change management requirements and opportunities.
9. Identify the managers that need to be informed. Prepare a plan that identifies who, when and how
stakeholder managers will be engaged to review and prioritise change requirements.
10. Assume your assessor is a manager you have identified. Consult with your assessor to review the
changes you propose and to help you prioritise changes. Suggest and justify the priority you have
assigned to each change you recommend.
11. Prepare a 34 page report detailing change requirements for the organisation. Include all of the
information you identified and explanations that you prepared in steps 310.
12. Submit all documents to your assessor as per the specifications below. Ensure you keep a copy of all
work submitted for your records.
Task Specifications
You must provide:
One report detailing change requirements for the simulated organisation.
Your assessor will be looking for:
A 3A4 page report including all information identified in the procedure above
knowledge of the impact of external trends on organisational change
knowledge of specific organisational requirements
learning skills to incorporate new ideas into your report on change requirements
planning skills to organise engagement with manager stakeholders
teamwork skills to consult with relevant people for input
verbal communication skills to describe, support, and negotiate change requirements and priorities
with stakeholders.
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Appendix
Fast Track Couriers Pty Ltd
Task
It is the end of the 2011 financial year. You are an external change management consultant employed by Fast
Track Couriers. You have been asked by the General Manager to prepare a report to identify opportunities and
requirements for change for the organisation in the coming year.
You have been given some information about the organisation and the organisations strategic goals. Specific
operational and human resources goals were developed to support the strategic goals.
The strategic goals were developed as a result of external market research indicating an opportunity for Fast
Track Couriers to build market share in Sydney. The business has the opportunity to increase Sydney market
share by 7.5% on the back increased efficiency and shorter delivery times from larger truck fleet and improved
distribution systems.
You have also been given some information about employees and some background information regarding the
organisations workforce relations.
Before submitting the final report, you will need to review your proposed changes with all relevant manager
stakeholders. The General Manager is very concerned about identifying change requirements in close
consultation with key management stakeholders within the organisation in order to ensure the least resistance
to implementation.
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About Fast Track Couriers
Fast Track Couriers is a courier company that has been operating in New South Wales for the last 15 years. Its
primary business function is delivering medium to large size packages across metropolitan Sydney.
Employee profile
Fast Track Couriers employee the following people:
General manager (GM) Generally on the road; never in office.
Chief financial officer (CFO) Reports to GM and keeps office hours; 95, MonFri.
Accountant Reports to CFO and keeps office hours; 95, MonFri.
Truck drivers (x20) Report to office.
Office team manager Reports to GM and keeps office hours; 95, MonFri.
Office team members (x5) Perform administrative, sales, customer relationship management
duties. Monitor truck drivers and handle enquiries. Report to office team manager.
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Drivers
Covered by an award.
Salary $45,000 per annum.
Heavily unionised.
Employee demographics are all male employees aged 2565.
Little opportunity to participate in learning and development programs due to being on the road;
however, little to no interest to participate in development opportunities.
Large number of workplace injuries due to heavy lifting.
Low employee engagement scores. Drivers cite pay as an issue.
Currently experiencing low turnover.
History of industrial disputes regarding pay and previous change initiatives.
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