Annual Maintenance Contract (A.M.C.

) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

D-21014/2/2013-S&S

Lal Bahadur Shastri National Academy of Administration.

Goy ernment of India
Ministry of Personnel, Public Grievances and Pensions
(Department of Personnel & Training)

Dated: 18`h July, 2013

To
M/s

Subject: Non-transferable work Quotation from the Authorised Service Provider for Annual
Maintenance Contract (A.M.C.) for Water PUrifiers/RO Systems/Cleaning
Machines of Eureka Forbes and KENT Models at LBSNAA, Mussoorie for the
period upto 31.03.2014.

Lal Bahadur Shastri National Academy of Administration, Mussoorie (LBSNAA,

MUSSOORIE), have the pleasure to invite you to quote your lowest possible rates in Chapter-4
(Price Bid for Tenderer) for comprehensive Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and KENT Models at LBSNAA,
Mussoorie, specified in Chapter-3 (Schedule for Requirement) from the reputed
manufacturers/vendor/ supplier/ authorized dealers/franchise/ authorized service provider dealing
in concerned items.

1. Minimum Eligibility of the bidders -

i. The vendor should be authorized by the concerned brand of machine to service/
repair and to take AMC of their machine. (Proof of document to be attached).
ii. The rates to be quoted for the period from date of signing of deed agreement till
31 st March, 2014.
iii. Have minimum two years of work experience (of minimum amount of Rs. 20,000/-)
during last two years 2011-12 and 2012-13 for the same type of work at Govt.
Depts./PSUs.
iv. Not have been blacklisted by the Depts/Ministries of the Govt. of India/ PSUs.
2. This tender enquiry has Schedules and appendices as follows:
I. Chapter-l: General Information of the Tender
ii. Chapter-2: Terms & Conditions of the Contract
iii. Chapter-3: Schedule of Requirement
Chapter-4: Price Bid ( Rate offered) by Tenderer (Bidder)
v. Chapter-5: Other Standard Forms, if any to be utilized by the bidders
a. Annexure-l: Bid Declaration Letter
b. Annexure-2: Bid Security Form (in case Bank Guarantee is given as I'M 1))
Ph: 0135-2222307 Fax: 0135-2632350
Web: www.lbsnaa.gov.in/tenders Email: sands.Ibsnaa0nic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

c. Annexure-3: Security Deposit Form (in case Bank Guarantee is given)

d. Annexure-4: Technical Information of the Firm
e. Annexure-5: Format for letter of authorization for attending Bid Opening
f. Annexure-6: Performance Security Bond Form
g. Annexure-7: Sample Deed of Agreement

SI. Key Event Date

1. Last Date for Submission of Bids 01' August, 2013 (1500 hrs.)

2. Date of opening of Bid 01' August, 2013 ( 1 600 hrs.)

3. Date of opening of Technical Bid 02nd August, 2013 (1100 hrs.)

4. Cost of Tender NIL

5. Earnest Money Rs. 10,000/- (Rs. Ten thousand only) in
form of Demand Draft/ FDR/ Banker's
Cheque in favour of Director, LBSNAA,
Mussoorie
6 Venue for opening of bid Office of the Chairman,
[Dr. S.H. Khan, Deputy Director (Sr.)]
Tender Opening Committee,
LBSNAA Campus, Mussoorie

3. Detailed Tender document can be downloaded from our portal at www.lbsnaa.gov.in/tenders .

Alternatively; undersigned may be contacted in writing for any clarification. The tenders may be sent
only through one of the following two modes:

i. The Tender may be deposited in the Tender Box placed at Store & Supply Section, LBSNAA,
Mussoorie and should be addressed to The Assistant Director, (Store & Supply), Lal Bahadur
Shastri National Academy of Administration, LBSNAA, Mussoorie-248179
fUTTARAKHAND).

OR

ii. The Tender can also be sent through post addressed to The Assistant Director, (Store &
Supply), Lal Bahadur Shastri National Academy of Administration, LBSNAA, Mussoorie-
248179 (UTTARAKHAND). The bidder shall be solely responsible for postal delay, if any.

(Itatne, Singh)
A si ctor
ction

1r4
Ph: 0135-2222307 Fax: 0135-2632350
Web: www.lbsnaa.4ov.in/tenders Email: 5_ansis.lb_snaa(LI)nicAn
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

Chapter-1
GENERAL INFORMATION OF THE TENDER

INTRODUCTION

Lal Bahadur Shastri National Academy of Administration (LBSNAA), Mussoorie is an institute of

the Central Government under the Department of Personnel & Training, Ministry of Personnel, PG &
Pensions. It is situated at Mussoorie, District Dehradun and undertakes the training of the IAS
Officers and Probationers of the All India and Central Services selected through the UPSC.

SCOPE OF WORK
a) LBSNAA is proposing to enter into a rate contract for the period unto 31 03 2014 for - -

comprehensive Annual Maintenance Contract (A.M.C.) for Water Purifiers/RO

Systems/Cleaning Machines of Eureka Forbes and KENT Models at LBSNAA,
Mussoorie listed in Schedule of Requirement (Chapter-3) from the reputed
manufacturers/vendor/ supplier/ authorized dealers/franchise/ authorized service prov ider
dealing in concerned items. The rates are to be submitted in Price Bid by Tenderer, i.e.,
Chapter 4.
-

b) The rates to be quoted fir the period from date of signing of deed agreement till 31"
March, 2014.
c) The contract may be extended for the following period of three years (1.4.2014 to
31.3.2015; 1.4.2015 to 31.3.2016 & 1.4.2016 to 31.3.2017) subject to mutual agreement of
both the parties.
d) The quotations shall not include any conditions whatsoever. In case, any conditions are
included in the quotation the same may not be taken into consideration. The quotation in
such cases is liable to be rejected. Clarification, if any, shall be obtained in writing from the
LBSNAA before submission of the quotation.
e) The bids will be evaluated for each category separately and lowest bidder (L 1) in -

each category will be eligible for the award of the tender.

In case of any complaint/ breakdown/fault in any equipment, the firm has to attend
the fault within 72 hours of reporting on phone/FAX/ Email etc. failing which will
invite a penalty as follows:
a. Attending to complaint between 72 hours 96 hours of intimation- Rs. 200/-
b. Attending to complaint between 4 days to 7 days of intimation- Rs. 1000/-
c. Attending to complaint beyond 7 days - Rs. 2000/-

Ph: 0135-2222307 Fax: 0135-2632350

! Web: www.lbsnaa.uov.in/tenders Email: sands.lbsnaaftnic,in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

The AMC is for preventive as well as for break down maintenance and includes
repair and replacement of the following parts free of charge during the AMC
Period:-

a) All kinds of Filters

b) Pre-filter candle
c) Compressor
d) Thermostat
e) Transformer
f) Relay
g) Carbon
h) Worn out parts etc.
At least one replacement in a year for all Filters should be necessary.
f) It may be ensured that rates for parts of authorized brand only should be quoted and
supplied for repair and AMC accordingly. In case if it is found at a later stage that
sub- standard /inferior quality items supplied, necessary action will be taken against
such supplier, including forfeiture of their Performance Security and debarring them
for quoting future tenders.
g) If the tenderer fails to undertake the job satisfactorily at any period of time or
withdraws his services permanently for more than three consecutive weeks, the
LBSNAA, Mussoorie has every right to cancel the contract and forfeit the Security
Deposit without assigning any reason what so ever.
h) The quotation should be accompanied by a crossed Demand Draft/ Pay order for Rs.
10,000/- (Rs. Ten thousand only) payable to the Director, LBSNAA, Mussoorie,
Distt. Dehradun as Earnest Money Deposit (EMD) without which quotation will not
be accepted. The EMD will not carry any interest. EMD of unsuccessful tenderers
will be refunded once the work is awarded. EMD of success tenderer will be held as
security deposit and will be refunded after submission of duly stamped
guarantee/warranty certificate by the tenderer.
i) All bids should be duly sealed/taped and clearly marking the bidder's name and address on
the top of the sealed envelopes as suggested in Tender Document.

Ph: 0135-2222307 Fax: 0135-2632350

Web: www lbsnaa.gov in/tenders Email: sands.lbsnaa(@nic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RD Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

Chapter 2

TERMS AND CONDITIONS OF THE CONTRACT

1. The Tender
a) The original tender document must be duly signed and stamped by the authorized
signatory on each page.
b) The bidder shall indicate the prices for each and every item indicated in the
specifications.
c) The prices quoted must be net per unit as shown in the Schedule and must include all
charges including Taxes & Cartages for delivery at the Stores of LBSNAA at
Mussoorie.
d) The rate must be stated for each item separately both in words and figures. If there is
discrepancy between the price quoted in word and figures, the price quoted in words
would be treated as final.
e) The price quoted by the tenderer should be firm and inclusive of all tax (like VAT),
octroi, freight and forwarding charges, handling charges, loading and unloading charges,
insurance charges, any other tax/charges inclusive of VAT.
0 No tenderer shall be allowed to revise its original price.
g) The prices once accepted by LBSNAA shall remain valid till the period of rate contract,
i.e., upto 31.03.2014.

2. Terms of Annual Maintenance Contract (A.M.C.)

a) The vendor should be authorized by the concerned brand of machine to service/ repair
and to take AMC of their machine. (Proof of document to be attached).
b) The quotations shall not include any conditions whatsoever. In case, any conditions are
included in the quotation the same may not be taken into consideration. The quotation in
such cases is liable to be rejected. Clarification, if any, shall be obtained in writing from
the LBSNAA before submission of the quotation.
c) The present quantity may vary due to condemnation of equipment or new purchase
during the period of AMC. Payment in such cases would be made on proportionate basis
considering the period of such AMC.
d) Incomplete and unsigned quotations are liable to be rejected.
3. In case of any complaint/ breakdown/fault in any equipment, the firm has to attend
the fault within 72 hours of reporting on phone/FAX/ Email etc. failing which will
invite a penalty as follows:
Ph: 0135-2222307 Fax: 0135-2632350
Web: www.lbsnaaciov.in/tenders Email: sancls.lbsnaanic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

1) Attending to complaint between 72 hours 96 hours of intimation- Rs. 200/-

2) Attending to complaint between 4 days to 7 days of intimation- Rs. 1000/-
3) Attending to complaint beyond 7 days - Rs. 2000/-
0 The AMC is for preventive as well as for break down maintenance and includes
repair and replacement of the following parts free of charge during the AMC
Period:-

1) All kind of Filters

2) Pre-filter candle
3) Compressor
4) Thermostat
5) Transformer
6) Relay
7) Carbon
8) Worn out parts etc.
At least one replacement in a year for all Filters should be necessary.

f) It may be ensured that rates for parts of authorized brand only should be quoted and
supplied for repair and AMC accordingly. In case if it is found at a later stage that sub-
standard /inferior quality items supplied, necessary action will be taken against such
supplier, including forfeiture of their Performance Security and debarring them for
quoting future tenders.
g) If the tenderer fails to undertake the job satisfactorily at any period of time or withdraws
his services permanently for more than three consecutive weeks, the LBSNAA,
Mussoorie has every right to cancel the contract and forfeit the Security Deposit without
assigning any reason what so ever.
h) Price should be quoted as indicated in the prescribed pro-forma in Chapter-4 (Price Bid
by Tenderer) in figures and words. In case of variation of price, the rates quoted in
words would be considered as final.
i) The representative/engineer of the firm has to make a quarterly mandatory visit to
check that all the equipments under AMC are working properly. At the end of the period
of AMC, all machines under AMC will be handed over as functional machine along with
treated Water Quality Analysis Report of the last month of the AMC.
j) The quotations should be accompanied with Bid Security, Certificate of
authorization from company, work experience certificate (of minimum amount of
Rs. 20,000/-) during last two years 2011-12 and 2012-13 for the same type of work.

Ph: 0135-2222307 Fax: 0135-2632350

0 Web: vyww.lbsnaa.gov.in/tenderS Email: 5ands.lbsnaa(anic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

1) The Registration Number of the firm along with CST NO./ VAT No., allotted by
the Sale Tax Authorities should invariably be given in the bid, failing which
ST/VAT will not be payable.
2) Copy of the PAN/TIN may be submitted along with Annexure - 4 (a self attested
copy should be enclosed).
3) Self attested copy of valid certificate which authorize the firm to service the
KENT/ Eureka Forbes machine.
k) Alternations in the tender, if any should be attested by the bidder properly, failing which
the tender is liable to be rejected.
1) LBSNAA, MUSSOORIE is not responsible for any delay in receipt or submission of
Tender due to postal delay.
m) It will be the responsibility of successful bidder to submit the treated Water Quality
Analysis Report from any reputed lab of all the RO Systems on quarterly basis.
n) The vender may quote for all category or any single or two categories of any Make Water
Purifier/ R.O. as mentioned in Chapter - 4 subject to the condition that the required EMD
is compulsory failing that the bid will not be considered for further processing. Lowest
Quotation - 1 will be selected on the basis of lowest rates of total price of each category
given in Chapter-4. The decision of LBSNAA, MUSSOORIE arrived at as above will
be final and no representation of any kind will be entertained on the above.
o) In case of bidders whose quotations are not considered for selection, the Bid Security will
be returned within one Month of the decision along with endorsement for payment to the
bidders. In case of bidders whose tender is accepted for placing the order, the Bid
Security will be replaced by 8% Performance Security deposited.
p) A Performance Security Deposit of 8% should be submitted on receipt of work order
vide Demand Draft/ Pay order and will be returned by the LBSNAA, MUSSOORIE,
valid for 60 days beyond the AMC period.
q) The repair of equipments should be done as per schedule failing which LBSNAA,
MUSSOORIE reserves the right to get any other authorized party to service the
machine and the difference in cost if any in such cases will be recovered from the
supplier's bills or from the EMD/ Security deposit of the supplier.
r) The tenderer should take into account basic price, work contract tax, service tax, excise
duty, conveyance cartage and any other tax etc. The LBSNAA shall entertain no extra
claim what so ever during the pendency of the contract.
s) The contractor has to maintain a register for the periodical inspections, which have to be
undersigned by officer in - charge (S&S). The contractor should depute only
qualified/experienced technicians for carrying out the preventive maintenance work.

Ph: 0135-2222307 Fax: 0135-2632350

7 Web: www.lbsnaa.qov.in/tenders Email: sands.lbsnaaPnic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

t) In case of any dispute matter will be sent to Director, LBSNAA, MUSSOORIE for
appointment of an arbitrator. Decision of Arbitrator will be final and conclusive.
u) The payment shall be released on half-yearly basis on completion of the respective part of
year, against the bill provided by the party on due certification of satisfactory services by
officer in-charge in LBSNAA. Half-year shall mean six months completion from starting
of AMC. Payment shall ordinarily be made in within 60 days of receipt of the
goods/services along with pre- receipted bill (in triplicate), as well as on acceptance of
the item/job card.
v) LBSNAA, MUSSOORIE reserves the right to accept or reject quotation without
assigning any reason whatsoever.
w) The vendor should quote the rates ONLY for that Brand/Category of machine for which
they have been authorized by the Company.
x) Quotations of those who do not have authorization certificate from Brand/company
will not be entertained.
y) Successful bidder will sign a Deed of Agreement with LBSNAA. Sample Deed of
agreement is attached as Annexure-7.

3. SUBMISSION OF BIDS
1.1 SEALING \I) MARKING 01 BIDS

The bid should be sent in a properly sealed cover (Main envelope) containing inside three
separate sealed envelopes, one each for technical bid, financial bid and for EMD subscribed
as 'Technical Bid', 'Financial Bid' and 'Earnest Deposit Money (EMD)"

(A) Envelope No.1 (TECHNICAL BID): The technical bid shall contain the following:-
a. Authorised Dealership Certificate issued by KENT/Eurka Forbes Company.
b. Bid Declaration Letter (in Annexure-1 of Chapter 5)
c. Technical Information of the Firm (in Annexure-4 of Chapter 5)
d. Letter of Authorisation for attending Bid Opening (in Annexure-5 of Chapter 5)
e. Self attested copy of :-
i. Copies of Certificate of incorporation of the firm (e.g. Registration as Partnership Firm,
Proprietary concern, Company etc.)
ii. valid TIN/ VAT/Service Tax Registration Certificate.
iii. Permanent Account Number (PAN)
iv. Proof of work experience (of minimum amount of Rs. 20,000/-) during last two years
2011-12 and 2012-13 for the same type of work at Govt. Depts./PSUs. (Two copies each
Contract Orders should be enclosed)
v. Declaration regarding blacklisting or otherwise by the Govt. Departments.
vi. Self Attested copy of Chapter-2 (as a token of acceptance of Terms and Conditions of
the contract)

Ph: 0135-2222307 Fax: 0135-2632350

Web: www.lbsnaa,ciov.in/tenders sands.lbsnoa(cf,nic.in.
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

f The Technical Bid shall be complete in all respects and contain all information asked for, except
prices. It shall not contain any price information.
g. The envelope containing technical bid should be marked as "TECHNICAL BID" in bold and
legible letters to avoid confusion;

(Above documents should be strictly asper serial given above.)

(B) Envelope No.2 (FINANCIAL BID):- It should contain Price Bid by Tenderer (in Chapter-4)
and shall be on fixed price basis, inclusive of all taxes. There should be no hidden charges. The
envelope containing CommerciaVFinancial Bid should be marked as
"COMMERCIAL/FINANCIAL BID" in bold and legible letters to avoid confusion.
(C) Envelope No. 3 (E.M.D. ENVELOPE): It should contain Earnest Money Deposit (EMD) of Rs.
10,000/- (Rupees Ten thousand only) in form of Account Payee Demand Draft/Fixed Deposit
Receipt, Banker's Cheque in favour of the Director, LBSNAA at Mussoorie.
(D) Envelope No. 4 (MAIN ENVELOPE): Envelope No. I. 2 & 3 shall be kept in main
envelope which should be sealed and to be submitted to LBSNAA as a Bid. Each envelope
should have the following written thereon:
1. Tender Notice No. D-21014/2/2013-S&S;
2. Last date for submission of Bid :- 01 St August, 2013 (1500 hrs.)
3. "Quotations for Comprehensive Annual Maintenance Contract (A.M.C.) for
Water Purifiers/ RO Systems/Cleaning Machines of Eureka Forbes and KENT
Models at LBSNAA, Mussoorie"

N.B.: Price should not be indicated in any of the documents except in Price Bid
enclosed in envelope.

(E) Bid to be addressed to The Assistant Director, (Store & Supply), Lal Bahadur Shastri
National Academy of Administration, Room No. 107, C.R.U., Level-1, Gvanshila
Building, LBSNAA, Mussoorie-248179 (UTTARAKHAND) and must reach on or before
01 St August, 2013 by 3.00 P.M. Bids should be either placed in the tender box or may be
sent by post at the aforementioned address on or before the above mentioned date and time.
If the date on which the tender is opened for acceptance is declared to be a holiday, the
tenders shall be deemed to remain open for acceptance till the next working day.
(F) All the envelopes shall indicate the name and address of the bidder to enable the bid to be
returned unopened if required.
(G) The bidder shall seal the bid.

Ph: 0135-2222307 Fax: 0135-2632350

Web: www.lbsnaa.gov.in/tenders Email: sands.lbsnaa@nic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

.1 )1.1\1. I 0: lISMO N OI li I I)S

a) Bids must be submitted in the name of The Assistant Director, (Store & Supply),
Lal Bahadur Shastri National Academy of Administration, Room No. 107,
C.R.U., Level-1, Gyanshila Building, LBSNAA, Mussoorie-248179
(UTTARAKHAND), on or before the prescribed date and time.
b) No bids will be received/ accepted after the expiry of the prescribed date and time for
submission of the bids.
c) Postal delay or loss of tender in transit will not be the responsibility of LBSNAA,
Mussoorie.
d) Director LBSNAA, Mussoorie, may, at his discretion, extend the deadline for
submission of bids through the issuance of an amendment for the reasons mentioned
therein in which case all rights and obligations of the Purchaser and the bidders
previously subject to the deadlines shall thereafter be subject to the new deadline as
extended.
e) The responsibility for submission of the bids in time would rest with the bidder.
f) Offers sent by FAX/Telex or e-mail will be treated as defective, invalid and rejected.
Only detailed complete bids received prior to the closing time and date of the bids
will be taken as valid;
g) Bids received, if any, by the Purchaser after the prescribed deadline/extended
deadline for submission will be returned unopened to the bidder.

4. BID OPENING AND EVALUATION

4.1 ()Pi.m ..\.(; of
Main Envelope shall be opened by the Tender Opening Committee of LBSNAA, Mussoorie
on the date, time and the place specified in the Tender document. The bid will be opened in the
presence of bidders' representatives, who choose to attend the same. The bidder or bidders'
representatives present there, shall sign a register evidencing their attendance. In the event of
date of opening of the tender being declared as closed holiday for Central Government offices,
the bids will be opened on the following day at the same time.

Envelop No. 1 containing the technical bid shall then be opened by the Technical Bid Opening &
Evaluation Committee. Bids shall be numbered serially by Technical Bid Opening and Evaluation
Committee. Bidders should also ensure that all the details in Annex-4 are filled and supporting
documents are provided failing which the bidder will be disqualified at technical stage itself. The
details in Annex 4 supplied shall be examined by a committee who will recommend the
-

qualifying bidders at technical stage. If the Bid Security (EMD) is not found as prescribed in the
tender document, the bid shall be summarily rejected.

Ph: 0135 - 2222307 Fax: 0135-2632350

10 Web: www.11asnaa,gov.ingenders Email: sands.lbsnaaenic.i0
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

Envelope No. 2 containing the financial bid: Bids of technically qualified tenderers only will be
-

opened on the date and time fixed by LBSNAA, Mussoorie which will be informed in writing at a
later date. The financial bid of those bidders whose technical bid is not found quoted shall not be
opened and will be returned as such in sealed condition .

5. AWARD OF CONTRACT
5.1 AwARD 11-1t1A

LBSNAA will award the Contract to the successful Bidder whose bid has been determined to be
substantially responsive and has been determined as the best evaluated bid provided further that
the Bidder is determined to be qualified to perform the Contract satisfactorily.

The Bidder can bid for one or more categories as per his/her choice; however bid
value must be quoted for each and every item in the chosen category; otherwise the
bid will be considered invalid.

5.2 1.13SN AA's RIGII r 1'0 .1( ( EPr any Bid and to reject any or all Bids
Director, LBSNAA reserves the right to accept or reject any bids in part or full, and to annul the
bidding process and reject all bids at any time prior to award of Contract, without thereby
incurring any liability to the affected Bidder or Bidders or any obligation to inform the affected
Bidder or Bidders of the grounds for LBSNAA's action.

5.3 Not 1110\ Of \\ \RI)

Prior to the expiration of the period of bids validity, LBSNAA will notify the successful Bidder in
writing by letter, email or by FAX, to be confirmed in writing by speed post or hand delivered
letter, that its bid has been accepted. The notification of Acceptance will constitute the formation
of the Contract.

5.4 Sicimmi of. C.() \ IRAC

Upon the receipt of the notification of award by the successful bidder, the successful bidder
shall fill the Agreement in accordance with form of Agreement included in the Bid
Documents and submit the same to the Assistant Director (Store & Supply Section) within
10 days of the date of receipt of notification of award. The Assistant Director (Store &
Supply Section) shall return the draft duly approved within 10 days from the receipt of the
draft and the successful bidder shall get the same engrossed, have the correct amount to
stamp duly adjudicated by Superintendent of Stamps and thereafter return the same duly
signed and executed on behalf of the successful bidder, all at his own cost within two weeks
from the receipt of the approved draft.

Ph: 0135 - 2222307 Fax: 0135-2632350

Web: www.lbsniamov.in/tenders Email: sands lbsnaaabnic,in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

5.5 Prit FOR i AN( r SFI'l RI 11

The Successful Vendor will furnish performance security in favour of the Director, LBSNAA for an
amount of 8% of the contract value for a period of 60 (sixty) days beyond the date of completion of all
contractual in shape of an Account Payee Demand Draft/ Fixed Deposit Receipt from a Commercial
bank/ Bank Guarantee from a Commercial bank in the Security Deposit Form (as per Format given as
Annexure 3). The Performance Security can be forfeited, if the work is not done within stipulated time or
-

as per the requirement. The performance security shall remain with the Academy beyond 60 days of the
date when the rate contract is over. The EMD paid by the tenderer can be adjusted towards the
performance security on written request of the tenderer.

5.6 Corm P r can rRAI DI 1 l'h r PRA( FICLS

a) Vendors shall observe the highest standard of ethics during the AMC period and execution of
the contract.
b) LBSNAA will reject a proposal for award if it determines that the Bidder recommended for
award has attended or engaged in corrupt or fraudulent practices in competing for the contract
in question.

6. PAYMENT
a) The work shall be executed as per the direction and to the satisfaction of the LBSNAA. For extra
work, the payment will be made as per the rates finalized by the LBSNAA.
b) If the works done are not found in accordance with the specifications mentioned in the contract
document, these will become liable to be rejected.
c) The repair of equipments should be done as per schedule failing which LBSNAA,
MUSSOORIE reserves the right to get any other authorized party to service the
machine and the difference in cost if any in such cases will be recovered from the
supplier's bills or from the EMD/ Security deposit of the supplier.
d) The payment shall be released on half-yearly basis on completion of the respective
part of year, against the bill provided by the party on due certification of satisfactory
services by officer in-charge in LBSNAA. Half-year shall mean six months
completion from starting of AMC.
e) Payment shall ordinarily be made in within 60 days of receipt of the goods/services
along with pre- receipted bill (in triplicate), as well as on acceptance of the item/job
card.

h: 0135-2222307 Fax: 0135-2632350

Web: www.lbsnaa.gov.in/tenders Email: sanstsjj2511a_algnic,_in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

7. OTHER CONDITIONS APPLICABLE TO CONTRACT

7.1 ADDRESS OF THE CONTRACTOR AND NOTICES AND
COMMUNICATIONS ON BEHALF OF THE PI IRCHASER
a) For all purposes of the contract, including arbitration there under, the address of the Contractor
mentioned in the tender shall be the address to which all communications addressed to the
Contractor shall be sent, unless the Contractor has notified a change by a separate letter
containing no other communication and sent by registered post, acknowledgement due. The
Contractor shall be solely responsible for the consequences of any omission to notify a change of
address in the manner aforesaid.
b) Any communication or notice on behalf of the Purchaser in relation to the contract may be issued
to the contractor by the Director or any other officer authorized by him on his behalf and all such
communications and notices may be served on the Contractor either by Registered Post or speed
post or by ordinary post or by hand delivery at the option of such officer.

7.2 RESPONSIBILITY OF THE CONTRACTOR FOR EXECUTING THE

CONTRACT
The Contractor shall perform the contract in all respects in accordance with the terms and
conditions thereof. The Goods and every constituent part thereof, whether in the possession or
control of the Contractor, his agents or servants or a carrier or in the joint possession of the
Contractor and the Purchaser, his agent or servants, shall remain in every respect at the risk of the
Contractor until their actual delivery to the Purchaser at the stipulated place or destination or
where so provided in acceptance of tender until their delivery to a subordinate office of the
LBSNAA.
PURCHASER'S RIGHT OF REJECTION

It shall be lawful for the Purchaser to reject the machine items or any part, portion of supply
thereof within reasonable time after actual delivery thereof to him at the place of destination
specified in the Schedule if such machine items or part, portion of supply thereof is not in all
respects in conformity with the terms and conditions of the contract and the prescribed
specifications.

CONSEQUENCE OF BREACH

i) Should the Contractor or Partner in the Contractor firm commit breach of either of the
conditions, it shall be lawful for the Director, LBSNAA, to cancel the contract and reserves
the right to get any other authorized party to service the machine and the difference in
cost if any in such cases will be recovered from the supplier's bills or from
EMD/Security Deposit of the supplier.
ii) The decision of the Director, LBSNAA, as to any matter of thing concerning or arising out of
this sub-clause or on any question whether the Contractor or any partner of the Contractor
firm has committed shall be final and binding on the Contractor.

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 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

ING OF. 1 HE RA . 1 FS BY CO\ I RA( '! ( OR

7.3 QUOTING
a) The rates to be quoted for the period from date of signing of deed agreement till
31st March, 2014.
b) If the tender is withdrawn by the tenderer during the Akin) period, the EMD
will be forfeited.
c) The quotations shall not include any conditions whatsoever. In case, any
conditions are included in the quotation the same may not be taken into
consideration. The quotation in such cases is liable to be rejected. Clarification,
if any, shall be obtained in writing from the LBSNAA before submission of the
quotation.
d) Incomplete and unsigned quotations are liable to be rejected.
e) It may be ensured that rates for parts of authorized brand only should be quoted
and supplied for repair and AMC accordingly. In case if it is found at a later stage
that sub- standard /inferior quality items supplied, necessary action will be taken
against such supplier, including forfeiture of their Performance Security and
debarring them for quoting future tenders.
f) Price should be quoted as indicated in the prescribed pro-forma in Chapter-4 in
figures and words. In case of variation of price, the rates quoted in words would
be considered as final.

7.4 1...\\V ( . 0\1:IMO 1 . 111 - (O\ I RAC . I

a) The contract shall be governed by the Law of Contract for the time being in force.
b) Irrespective of the place of delivery, the place of performance or place of payment
under the contract, the contract shall be deemed to have been made at the place from
which the acceptance of tender has been issued.
c) Jurisdiction of Courts: The courts of the place from where the acceptance of tender
has been issued shall alone have jurisdiction to decide any dispute arising out of or in
respect of this contract.
7.5 WARRANIFY
Supplier warrants that the items supplied for repair during AMC under this
contract are new, unused and shall have no defect, arising from design, materials
or workmanship or from any act or omission of the supplier that may develop
under normal use of supplied items.

Ph: 0135-2222307 Fax: 0135-2632350

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 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

7.6 ARBITRATION
Except where otherwise provided in the Contract, all questions and disputes relating to
the meaning of the specifications, and instructions herein before mentioned and as to the
quality of the materials, as to any question, claim, right, matter or thing whatsoever, in
any way arising out of or relating to the Contract, specifications, estimates, instructions,
orders or these conditions or otherwise concerning the works, or the execution of the
same whether arising during the process of the work or after the completion or
abandonment thereof shall be referred to the sole arbitration of a person nominated by the
Director, LBSNAA and if he is unable or unwilling to act to the sole arbitration of some
other person appointed by him willing to act as such arbitrator. The submission shall be
deemed to be submission to Arbitration under the meaning of the Arbitration Act, 1940
or any satisfactory modification of reenactment thereof for the time being in force,
conclusive and binding on all parties of the Contract. The venue of the arbitration shall be
Mussoorie/ Dehradun.
7.7 PAYMENT UNDER "I 1 I I \I RAC' I
a) No payment in advance shall be considered.
b) The payment shall be released on half-yearly basis on completion of the
respective part of year, against the bill provided by the party on due certification
of satisfactory services by officer in-charge in LBSNAA. Half-year shall mean six
months completion from starting of AMC.
c) Payment shall ordinarily be made in within 60 days of receipt of the
goods/services along with pre- receipted bill (in triplicate), as well as on
acceptance of the item/job card.
d) Counter conditions by the tenderers for matters concerning payment of bills shall not
be acceptable.

Ph: 0135-2222307 Fax: 0735-2632350

1 5 r Web: www.lbsnaa.gov.in/tenders
Email: 5ands.lbsnaa:bnic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

Chapter-3

IWP4-47 FitZPT 01 4'1 tr 7T* 01(4) 711ftali itfqa ldaiul

ita Id 314471T
. -

(Details of Machines for Annual Maintenance Contract)

SCHEDULE OF REQUIREMENT
i. The vendor should be authorized by the concerned brand of machine to service/ repair and to take
AMC of their machine. (Proof of document to be attached).
ii. The rates to be quoted for the period from date of signing of deed agreement till 31" March, 2014.
iii. The quotations shall not include any conditions whatsoever. In case, any conditions are included in
the quotation the same may not be taken into consideration. The quotation in such cases is liable to
be rejected. Clarification, if any, shall be obtained in writing from the LBSNAA before submission of
the quotation.
iv. The present quantity may vary due to condemnation of equipment or new purchase during the period
of AMC. Payment in such cases would be made on proportionate basis considering the period of such
AMC.
v. Incomplete and unsigned quotations are liable to be rejected.
vi. The quotation should be accompanied by a crossed Demand Draft/ Pay order for Rs. 10,000/-
{Rupees Ten thousands only) payable to the Director, LBSNAA, Mussoorie, Distt. Dehradun as
Earnest Money Deposit (EMD) without which quotation will not be accepted. The EMD will not
carry any interest. EMD of unsuccessful tenderers will be refunded once the work is awarded. EMD
of success tenderer will be held as security deposit and will be refunded after submission of duly
stamped guarantee/warranty certificate by the tenderer.

Category- 1 (R.O. Systems of KENT make)

S1.No. Description of Item of work Unit Period of AMC Rate per Total Amount
Qty unit (Rs.) (Rs.)
[Minimum 3
visits are
compulsory]
1. Comprehensive Annual 02 to
Maintenance contract of Nos. 31.3.2014
Kent Company made Model: Elite 11 -

RO System of 50 LPH
Installed at Office Complex, of
LBSNAA, Mussoorie as per scope of
work
2. Comprehensive Annual Maintenance 05 to
contract of Kent Company made Model Nos. 31.3.2014
Elite-I RO System of 25 LPII Installed
at Office Complex, LBSNAA as per
scope of work
Total 07
Nos.

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16 Web: www.lbsnaa,gov.in/tenders Email: 5ands.lbsnaa(&nic.M
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

Category- 2 (R.O. Systems of Eureka Forbes make)

S.No. Description Unit Qty Period of AMC Rate per Total Amount
unit (Rs.) (Rs.)
[Minimum
3 visits are
compulsory]
3. Comprehensive Annual 21 Nos.
Maintenance contract of to
Eureka Forbes Company made 31.3.2014
PG-600/ AG-600 Aqua guard
Installed at LBSNAA Office
Complex, Mussoorie as per scope
of work.

4. Comprehensive Annual 5 Nos.

Maintenance contract of to
Eureka Forbes Company made 31.3.2014
R.O. System of 50 Ltr. Storage
capacity
5. Comprehensive Annual 14 Nos.
Maintenance contract of to
Eureka Forbes Company made 31.3.2014
R.O. System of 25 Ltr. Storage
capacity
Total 40 Nos.
Category- 3 (Water Systems of Make: different)
S.No. Description Unit Period of Rate per Total Amount
Qty AMC unit (Rs.) (Rs.)
[Minimum 3
visits are
compulsory]
6. Hot & Cold Water purifier 8 Nos.
to
31.3.2014
Total 8 Nos.

Ph: 0135-2222307 Fax: 0135-2632350

17 Web: www.lbsnaa.aov.in/tenders Email: sands.lbsnaa(anic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

2) Please indicate the price of the following parts for replacement in the above mentioned
KENT/Eureka Forbes Water Purifiers, as per policy of the KENT/Eureka Forbes
Company, in the table given below that shall be paid extra by the Academy in case
Academy chooses to go for AMC only with compulsory annual filter change:-
Sl.No. Name of the part(s) Provided in Rate per unit, if not provided in
AMC AMC
(Please tick)
Carbon block
1) Yes/No
2) RO Membrane Yes/No
3) Flow Restrictor Tube Yes/No
4) Post Carbon filter Yes/No
5) SMPS Yes/No
6) RO Pump Yes/No
7) Compressor Yes/No
8) Thermostat Yes/No
9) Transformer Yes/No
10) Relay Yes/No
11) Yes/No
12) Yes/No
Note: In case of AMC with only compulsory annual filter change, other parts
shall be paid separately. Anyhow no service charge shall be pay able for this.

Ph: 0135-2222307 Fax: 0135-2632350

18 W b.
e www.lbsnaa.aov.in/tenders Email: sands.lbsnae&nic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

Comprehensive A.M.C.
Category- 4 (Cleaning Machines of Eureka Forbes make)
Sr. No. Machine Qty. Period of AMC Rate per unit Total Amount (Rs.)
(Rs.)
1. Daily Mopping Machine 3 to
(Model CA 340) 31.3.2014
Z. Floor Scrubbing 3 to
Machine 31.3.2014
(Model N421C)
3. Industrial Vacuum 4 to
Cleaner 31.3.2014
(Model GD 930)
4. Wet & Dry Vacuum 1 to
Cleaner 31.3.2014
(Model WD 225)
_ High Pressure 2 to
(Model Gerni Crown) 31.3.2014
6. Carpet Cleaning 1 to
Machine 31.3.2014
(Model AX 410)
7. Upright Vacuum Cleaner 2 to
(Model GU 350) 31.3.2014
8. Floor Scrubber & Dryer 2 to
(Model Abila 50E) 31.3.2014
9. Floor Scrubbing Single 2 to
Disc 31.3.2014
(Model LS 430)
10. Daily Mopping Machine 2 to
(Model VESPA 35E) 31.3.2014
11. Industrial Vacuum 2 to
Cleaner 31.3.2014
(Model GD 930)

(Ratnes Singh)
ector
ction
wit elem ow wart

-7 Ph:F 0135-2222307
,..,-
- .-
Fax: 0135-2632350
1 9 Web: www.lbsnaa.aov.in/tenders Email: sands.lbsnaaanic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

Chapter-4
PRICE BID BY TENDERER
(To be utilized by the bidders for quoting their prices on their letter head)
Full name and address of the tenderer in addition to telephone No. and mobile No. if any should be quoted in all the
communication

To
The Director,
LBS National Academy of Administration,
Mussoorie
Date:

Subject: Annual Maintenance Contract (A.M.C.) for Water Purifiers/RO Systems/Cleaning

Machines of Eureka Forbes and KENT Models at LBSNAA, Mussoorie
Dear Sir,
1) I/ we have carefully read the content of the tender for providing services mentioned below to LBSNAA
and hereby offer to take AMC of the machines mentioned below at the rate given below.
2) I/We undertake to pay all taxes, as required under law, on aforesaid supplies. Purchaser will pay only the
Retail Price less the above quoted discount.
3) I/We understood the instructions to the tenders and conditions of contract in the schedule to the Tender
form and accept them, subject of paragraph thereof.
4) I/We am/are fully aware of the nature of service to be provided in maintenance and service and my/ our
offer is to provide service strictly in accordance with your requirements.
5) I/We agree to install only parts manufactured by Original Equipment Manufacturer.

Category- 1 (R.O. Systems of KENT make)

SI. Description of Item of work Unit Period of AMC Rate per Total Amount
No. Qty unit (Rs.) (Rs.)
[Minimum 3
visits are
compulsory]
1. Comprehensive Annual 02 to
Maintenance contract of Nos. 31.3.2014
Kent company made Model: Elite-H)
RO System of 50 LPH
Installed at Office Complex, of LBSNAA,
Mussoorie as per scope of work
2. Comprehensive Annual Maintenance 05 to
contract of Kent Company made Model Nos. 31.3.2014
Elite-I RO System of 25 LPH Installed at
Office Complex, LBSNAA as per scope of
work
Total 07
Nos.
---.-..........

Ph: 0135-2222307 Fax: 0135-2632350

20 Web: www.lbsnaa.a0v.in/tender Email: sands,lbsnaaC@nic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

Category- 2 (R.O. Systems of Eureka Forbes make)

S.No. Description Unit Qty Period of AMC Rate per Total Amount
unit (Rs.) (Rs.)
[Minimum
3 visits are
compulsory]
3. Comprehensive Annual 21 Nos.
Maintenance contract of to
Eureka Forbes Company made 31.3.2014
PG-600/ AG-600 Aqua guard
Installed at LBSNAA Office
Complex, Mussoorie as per scope
of work.

4. Comprehensive Annual 5 Nos. .

Maintenance contract of to
Eureka Forbes Company made 31.3.2014
R.O. System of 50 Ltr. Storage
capacity
5. Comprehensive Annual 14 Nos.
Maintenance contract of to
Eureka Forbes Company made 31.3.2014
R.O. System of 25 Ltr. Storage
capacity
Total 40 Nos.

Category- 3 (Water Systems of Make: different)

Description Unit Period of Rate per Total Amount
S.No. (Rs.)
AMC unit (Rs.)
Qty
[Minimum 3
visits are
compulsory]
6. Hot & Cold Water purifier 8 Nos.
to
31.3.2014
Total 8 Nos.

Ph: 0135-2222307 Fax: 0135-2632350

21 Web: www.lbsnaa.aov.in/tenders Email: 5ands.lbsnaaOnic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

2) Please indicate the price of the following parts for replacement in the above mentioned
KENT/Eureka Forbes Water Purifiers, as per policy of the KENT/Eureka Forbes
Company, in the table given below that shall be paid extra by the Academy in case
Academy chooses to go for AMC only with compulsory annual filter change:-
SI.No. Name of the part(s) Provided in Rate per unit, if not provided in
AMC AMC
(Please tick)
1) Carbon block Yes/No
2) RO Membrane Yes/No
3) Flow Restrictor Tube Yes/No
4) Post Carbon filter Yes/No
5) SMPS Yes/No
6) RO Pump Yes/No
7) Compressor Yes/No
8) Thermostat Yes/No
9) Transformer Yes/No
10) Relay Yes/No .
11) Ycs/No
12) Yes/No

Ph: 0135-2222307 Fax: 0135-2632350

22 Web: www.lbsnaa.aov.in/tenders Email: 5ands.lbsnaa(@nic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

Comprehensive A.M.C.
Category- 4 (Cleaning Machines of Eureka Forbes make)

Sr. No. Machine Qty. Period of AMC Rate per unit Total Amount (Rs.)
(Rs.)
I. Daily Mopping Machine 3 to
(Model CA 340) 31.3.2014
2. Floor Scrubbing 3 to
Machine 31.3.2014
(Model N421C)
3. Industrial Vacuum 4 to
Cleaner 31.3.2014
(Model GD 930)
4. Wet & Dry Vacuum 1 to
Cleaner 31.3.2014
(Model WD 225)
5. High Pressure 2 to
(Model Gerni Crown) 31.3.2014
6. Carpet Cleaning 1 to
Machine 31.3.2014
(Model AX 410)
7. Upright Vacuum Cleaner 2 to
(Model GU 350) 31.3.2014
8. Floor Scrubber & Dryer 2 to
(Model Abila 50E) 31.3.2014
9. Floor Scrubbing Single 2 to
Disc 31.3.2014
(Model LS 430)
10. Daily Mopping Machine 2 to
(Model VESPA 35E) 31.3.2014
11. Industrial Vacuum 2 to
Cleaner 31.3.2014
(Model GD 930)

Signature of the authorized official

of the Company/Firm

Ph: 0135-2222307 Fax: 0135-2632350

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 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

Chapter-5
Other Standard Forms
ANNEXURE -1

BID DECLARATION LETTER

From
M/s.

To
Assistant Director (Store & Supply Section),
LBSNAA, Mussoorie
Date:
Sir,
Having read, understood the content of the tender and examine the bidding documents, we, the
undersigned, hereby submit the bid for supply of goods and services as per the schedule of requirements
and in conformity with the said bidding documents.

2. I/We also confirm that in the event of my/our tender being accepted, 1/we hereby undertake
to furnish Performance Security, as applicable, in the form of Demand Draft.
3. We do hereby undertake that, in the event of acceptance of our bid, the supply of Goods/ Services
shall be made as stipulated in the schedule to the Bid document and that we shall perform all the
incidental services.
4. We enclose herewith the complete Bid as required by you. We agree to abide by our offer and
that we shall remain bound by a communication of acceptance within that time
5. I/We further undertake that none of the Proprietor/Partners/Directors of the firm was
or is Proprietor or Partner or Director of any firm with whom the Government have
blacklisted/banned / suspended business dealing.
6. I/We further undertake to report to the LBSNAA, Mussoorie immediately after we are
informed but in any case not later than 15 days, if any firm in which Proprietor
/Partners/Directors are Proprietor or Partner or Director of such a firm which is
blacklisted/banned/suspended in future during the currency of the Contract with you.
7. We hereby offer to supply the required item(s) at the prices and rates mentioned in the
Financial Bid.
8. We enclose herewith the complete Bid as required by you. This includes:
a. Earnest Money Deposit (EMD) of Rs. 10,000/- (Rs. Ten thousand only) in form of
Account Payee Demand Draft/Fixed Deposit Receipt, Banker's Cheque in favour of the
Director, LBSNAA at Mussoorie.
Ph: 0135-2222307 Fax: 0135-2632350
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 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

b. Authorised Dealership Certificate issued by KENT/Eurka Forbes Company.

c. Bid Declaration Letter (in Annexure-1 of Chapter 5)
d. Technical Information of the Firm (in Annexure-4 of Chapter 5)
e. Letter of Authorisation for attending Bid Opening (in Annexure-5 of Chapter 5)
f. Self attested copy of :-
i. Copies of Certificate of incorporation of the firm (e.g. Registration as Partnership Firm,
Proprietary concern, Company etc.)
ii. valid TIN/ VAT/Service Tax Registration Certificate.
iii. Permanent Account Number (PAN)
iv. Proof of work experience (of minimum amount of Rs. 20,000/-) during last two years
2011-12 and 2012-13 for the same type of work at Govt. Depts./PSUs. (Two copies each
Contract Orders should be enclosed)
v. Declaration regarding blacklisting or otherwise by the Govt. Departments.
vi. Self Attested copy of Chapter-2 (as a token of acceptance of Terms and Conditions of
the contract)
(Above documents should he strictly as per serial given above.)
9. We do hereby undertake, that, until a formal work order is prepared and executed, this bid,
together with your written acceptance thereof and placement of letter of intent awarding the work
order, shall constitute a binding contract between us.

Certified that the bidder is:

A sole proprietorship firm and the person signing the bid document is the sole
proprietor/constituted attorney of sole proprietor,
or
A partnership firm, and the person signing the bid document is a partner of the firm and he
has authority to refer to arbitration disputes concerning the business of the partnership by
virtue of the partnership agreement/ by virtue of general power of attorney,
or
A Company, and the person signing the bid document is an authorized person of the
company and he has authority to refer to arbitration disputes concerning the business of the
company by virtue of the general power of attorney,

(NOTE: Delete whatever is not applicable. All corrections / deletions should invariably be duly
attested by the person authorised to sign the bid document.)
Dated this day of 2013
Yours faithfully,

Signature of the Tenderer

Name & Designation with Seal of the Firm

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 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

ANNEXURE-2

BID SECURITY FORM

(if Bank Guarantee is given as Earnest Money)
Whereas '(hereinafter called "the Bidder") has submitted its bid dated
(date of submission of bid) for the supply of
(name and/or description of the goods) (hereinafter called "the Bid").

KNOW ALL PEOPLE by these presents that WE (name of bank) of

(name of the country), having our registered office at
(address of Bank) (hereinafter called "the Bank"), are bound unto (name of
Purchaser) (hereinafter called "the Purchaser") in the sum of for which
payment well and truly to be made to the said Purchaser, the Bank binds itself, its successors, and assigns
by these presents. Sealed with the Common Seal of the said Bank this day of
2013 THE CONDITIONS of this obligation are:

1. If the Bidder withdraws its Bid during the period of bid validity specified by the Bidder
on the Bid Form; or

2. If the Bidder, having been notified of the acceptance of its bid by the Purchaser during
the period of bid validity:

fails or refuses to execute the Contract Form if required; or

:: fails or refuses to furnish the performance security, in accordance with the Instructions to
Bidders.

We undertake to pay the Purchaser up to the above amount upon receipt of its first written
demand, without the Purchaser having to substantiate its demand, provided that in its demand the
Purchaser will note that the amount claimed by it is due to it, owing to the occurrence of one or
both of the two conditions, specifying the occurred condition or conditions.

This guarantee shall remain in force up to and including forty five (45) days after the period
of the bid validity, and any demand in respect thereof should reach the Bank not later than the
above date.

(Signature of the Bank)

Name of Bidder

i Ph: 0135-2222307 Fax: 0135 - 2632350

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 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

ANNEXURE-3

SECURITY DEPOSIT FORM

(if Bank Guarantee is given as Security Money)
To
(Name of Purchaser)

WHEREAS (Name of supplier) hereinafter called "the

Supplier" has undertaken, in pursuance of contract No dated 2013
to supply (Description of goods and Services) hereinafter called "the order".
AND WHEREAS it has been stipulated by you in the said order that the supplier shall furnish you
with a Bank guarantee by a recognized bank for the sum specified therein as security for compliance with
the Supplier's performance obligations in accordance with the order.
AND WHEREAS we have agreed to give the Supplier a Guarantee:
THEREFORE WE hereby affirm that we are Guarantors and responsible to you, on behalf of the
Supplier, up to a total of (Amount of the
Guarantee in Words and figures) and we undertake to pay you, upon your first written demand declaring
the supplier to be in default under the order and without cavil or argument, any sum or sums within the
limit of (Amount of Guarantee) as aforesaid, without your needing to prove or to
show grounds or reasons for your demand or the sum specified therein.
This guarantee is valid until the day of 2013

Signature and Seal of guarantors

Addre s s

Date 2013
All correspondence with reference to this guarantee shall be made at the following address:

(Name & address of the bank)

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27 Web: www.lbsnaamov.in/tenders Email: sands.lbsnaaCoMic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

ANNEXURE-4

TECHNICAL INFORMATION OF THE FIRM

1. Name of the bidder:

2. Address of the bidder :
3. Contact Details of the bidder :

a) Tel. No. with STD (0) . (Fax) . (R) .

b) Mobile No ; E-mail .; Website
c) Email Address
4. Name of Proprietor/Partners/Directors of the
firm/agency:
5. a) Bidder's Bank and Place of the Branch:
b) Current Account Number:
c) RTGS/NIFT number:
d) IFSC Code:
6. Registration and incorporation particulars of the
bidder indicating legal status such as company,
partnership / proprietorship concern, etc (PI. attach
copies of the relevant documents/ certificates)

Attach the following documents duly self-attested

7. Attach work experience certificate (of minimum
amount of Rs. 20,000/-) during last two years
2011-12 and 2012-13 for the same type of work at
Govt. Depts./PSUs.(Two copies of each Contract
Orders may kindly be enclosed.)
8. Declaration regarding blacklisting or otherwise by
the Govt. Departments as given in Annexure I

Ph: 0135-2222307 Fax: 0135-2632350

Web: www. b_an_aa.ggyin/tendeu Email: sands lbsnaanic in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

9. CST/VAT/Excise Duty/TIN, etc. registration CST

details (Pl. attach copies of the relevant
VAT
documents/certificates)
TIN
Others

10. Details of Earnest Money Deposit:-

DD No. Dated
. for Rs-
./- drawn on
Bank in favor of Director,
LBSNAA, Mussoorie valid till

N.B. Bidders to ensure that all

i) All pages have been signed and stamped by the authorized persons
ii) Pages have been numbered
iii) Documents are legible (clearly readable)

I/we certify that the information furnished above is true and correct. The terms and conditions are
acceptable to us and I have the authority to bid a tender.

Dated
Name & Address of Firm

Authorised Signature & Seal of the Firm

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29 Web: www.lbsnaa.bov.in/tenders Email: sands.lbsnaa(anic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

ANNEXURE 5-

LETTER OF AUTHORISATION FOR ATTENDING BID

OPENING

To
The Director,
LBSNAA, Mussoorie

Subject- Authorisation for attending bid opening on (date) in

the Tender of

Following persons are hereby authorized to attend the bid opening for the tender
mentioned above on behalf of
(bidder) in order of preference given below.

Order of
Preference Name Specimen
Signature
I.

II.

Alternate Representative

Signature of bidder
OR
Officer authorized to sign the bid
Document on behalf of the bidder
Note:
1) Maximum of two representatives will be permitted to attend bid opening. In cases
where it is restricted to one, first preference will be allowed. Alternate representative
will be permitted when regular representatives are not able to attend.
2) Permission for entry to the hall where bids are opened may be refused in case
authorization as prescribed above is not received.

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 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

ANNEXURE-6

PERFORMANCE SECURITY BOND FORM

In consideration of the Lal Bahadur Shastri National Academy at Mussoorie (hereinafter called 'the
LBSNAA') having agreed to exempt (Hereinafter called 'the said Contractor(s)' from the
demand, under the terms and conditions of an agreement No. Dated made
between and for the supply of (Hereinafter called
'the said Agreement'), of performance security for the due fulfillment by the said Contractor (s) of the
terms and conditions contained in the said Agreement, on Production of a bank guarantee for
we, (Name of the Bank) (hereinafter referred to as 'the Bank' )
at the request of contractor (s) do hereby undertake to pay to the LBSNAA an
amount not exceeding against any loss or damage caused to or suffered or would be
caused to or suffered by the LBSNAAby reason of any breach by the said Contractor(S) of any the terms
or conditions contained in the said Agreement.

1. We (Name the Bank) do hereby undertake to pay the amount due and payable
under this guarantee without any demur, merely on a demand for the LBSNAA stating that the
amount claimed is due by way of loss or damage caused to or would be caused to or suffered by
the LBSNAA by reason of the contractor (s) failure to perform the said Agreement. Any such
demand made on the bank shall be conclusive as regards the amount due and payable by the
Bank under this guarantee where the decision of the LBSNAA in these counts shall be final and
binding on the Bank. However, our liability under this guarantee shall be restricted to an amount
not exceeding

2. We undertake to pay to the LBSNAA any money so demanded notwithstanding any dispute or
disputes raised by the contractor(s) / supplier (s) in any suit or proceeding pending before any
court or tribunal relating thereto our liability under this bond shall be valid discharge of our
liability for payment there under and the contractor (s)/ supplier (s) shall have not claim against
use for making such payment.

3. We (name of the Bank) further agree that the guarantee herein contained
shall remain in full force and affect during for a period of sixty days beyond the date of
completion of all contractual obligations of the contractor including warranty obligation. And
that it shall continue to be enforceable till all the dues of the LBSNAA under or by virtue of the
said Agreement have been full paid and its claims satisfied or discharged or till
- (LBSNAA) certifies that the terms and conditions of the said Agreement have been full and
properly carried out by the said contractor(s) and accordingly discharge this guarantee.

4. We (Name of the Bank) further agree with the LBSNAA that the LBSNAA shall
have the fullest liberty without our consent and without affecting in any manner our obligations
hereunder to vary any of the terms and conditions of the said Agreement or to extend time of
performance by the said contract (s) from time to time or to postpone for any time or from time
to time any of the powers exercisable by the LBSNAA Against the said Contract (s) and to forbear

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31 Web: www.lbsnaa.uov,in/tenders Email: sands.lbsnaaanic.in
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

or enforce any of the terms and conditions relating to the said agreement and we shall not be
relieved from our liability by reason of any such variation, or extension being granted to the said
Contract (s) or for any forbearance, act or omission on the part of the LBSNAA or any indulgence
by LBSNAA to the said contract(s) or by any such matter or thing whatsoever which under the
law relating to sureties would, but for the provision, have effect of so relieving us.

5. This guarantee will not be discharged due to the change in the constitution to the Bank or the
contractor (s)/ supplier (s).

6. We (name of the Bank) lastly undertake not to revoke this guarantee during its
currency except with the pervious consent of the LBSNAA in writing.

Dated the day of , Two thousand thirteen only.

For
(Indicate the name of the Bank )

Witnesses:-
1.

Telephone No. (s);-

STD Code-

FAX No.

E-Mail Address:

Ph: 0135-2222307 Fax: 0135-2632350

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 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RD Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

ANNEXURE-7

SAMPLE DEED OF AGREEMENT

1. This agreement is entered between LBSNAA, Mussoorie and M/s on

2. The AMC rates will be valid for nine months. The contract for AMC will be valid from
to 31.3.2014, which may be extended for the following period of three years
(1.4.2014 to 31.3.2015; 1.4.2015 to 31.3.2016 & 1.4.2016 to 31.3.2017) subject to mutual
agreement of both the parties.
3. Towards AMC of Machines listed in Annexure-1 of the Tender Document, a sum of Rs.
./- inclusive of all Taxes (VAT, Service Tax and other Local tax etc.) will be paid by
LBSNAA in two installments after expiry of every six months. No advance payment will be
made by LBSNAA.
4. During service visits the R.O. System/Cleaning Machines will be thoroughly cleaned, services
and adjusted.
5. General complaint shall be logged through email/ on telephone to the office of M/s
who shall be responsible to intimate the complaint No.
etc. on telephone at the time of logging the complaint by LBSNAA.
6. After every six months bill will be raised by the company for making the payment along with log
book of the machines. Payment will be made six monthly i.e. two equal installment of yearly
amount on completion of every six months. After every six months, the bill will be raised by the
company for making the payment mentioning clearly the serial No. of installment and year of the
AMC.
7. The company shall be responsible to their personnel deployed, for any injury or any medical
problems sustained by them during work at the Academy.
8. Due to any reason, if either LBSNAA or the firm wants to withdraw from the contract, they
should inform to each other forty-five days in advance.
9. All replaced parts, if any shall be original of manufacturer's equipment.
10. Replacement of worn out/ exhausted parts, including ultraviolet lamp with new/ rectified spares
during the periodical servicing or breakdown visits is covered in AMC.

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33 Web: www.lbsnaa.Qov.in/tenclers Email: 5ands.lbsnaaftnIcin
 Annual Maintenance Contract (A.M.C.) for Water
Purifiers/RO Systems/Cleaning Machines of Eureka Forbes and
KENT Models at LBSNAA, Mussoorie

11. In the AMC period, M/s will provide

periodical service as per norms of the Eureka Forbes Ltd. with regard to repair and maintenance
of Hot & Cold water purifier with R.O. Systems.
12. Any additional visits during the contract period, as and when required in the event of any
breakdown/ malfunctioning of the equipment on intimation in this regard by the LBSNAA is
covered in AMC.
13. Any dispute is subject to Dehradun jurisdiction only.
14. Being the AMC, all consumable is to be replaced by the firm taking AMC to make the machine
functional.
15. M/s while submitting bill towards cost
of consumable will certify that "this consumable is not provided in AMC as per company
Policy".
16. The complaint is to be attended within 72 hrs, failing which following penalty shall be levied:
i) Attending to complaint between 72 hours 96 hours of intimation- Rs. 200/-

i i) Attending to complaint between 4 days to 7 days of intimation- Rs. 1000/ -

iii) Attending to complaint beyond 7 days - Rs. 2000/-

1. If some parts are required for replacement, the period may be indicated for completion of the
machine.
2. The representative of M/s will be responsible for countersigning the
logbook of the complaint received from the caretaker on every visit/ complaint after completion
of the job.

For- LBSNAA, Mussoorie For- firm taking AMC

Ph: 0135 - 2222307 Fax: 0135-2632350

Web: www.lbsnaa.clov.in/tenders Email: sands,lbsnaaftnic.in