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    Computers in Hotel Management

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    stalin kanna
    This document provides an introduction to computer systems used in the hospitality industry. It describes the basic components of a computer system including hardware like the computer, keyboard, display and storage devices, as well as software like operating systems and applications. It gives examples of general purpose software and hospitality-specific applications. Finally, it discusses the advantages of using computer systems like increased speed, accuracy, productivity and cost savings, but notes that the effectiveness of any system depends on the quality of management using it.

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    Computers in Hotel Management

    Uploaded by

    stalin kanna
    823 views16 pages
    This document provides an introduction to computer systems used in the hospitality industry. It describes the basic components of a computer system including hardware like the computer, keyboard, display and storage devices, as well as software like operating systems and applications. It gives examples of general purpose software and hospitality-specific applications. Finally, it discusses the advantages of using computer systems like increased speed, accuracy, productivity and cost savings, but notes that the effectiveness of any system depends on the quality of management using it.

    Original Description:

    Role of Computers in Hotel Industry

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    This document provides an introduction to computer systems used in the hospitality industry. It describes the basic components of a computer system including hardware like the computer, keyboard, display and storage devices, as well as software like operating systems and applications. It gives examples of general purpose software and hospitality-specific applications. Finally, it discusses the advantages of using computer systems like increased speed, accuracy, productivity and cost savings, but notes that the effectiveness of any system depends on the quality of management using it.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    823 views16 pages

    Computers in Hotel Management

    Uploaded by

    stalin kanna
    This document provides an introduction to computer systems used in the hospitality industry. It describes the basic components of a computer system including hardware like the computer, keyboard, display and storage devices, as well as software like operating systems and applications. It gives examples of general purpose software and hospitality-specific applications. Finally, it discusses the advantages of using computer systems like increased speed, accuracy, productivity and cost savings, but notes that the effectiveness of any system depends on the quality of management using it.

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    You are on page 1of 16

    Introduction to Computers in

    the Hospitality Industry


    Chapter 1
    COMPUTER SYSTEM

    Hardware

    Software User
    HARDWARE

    Includes both the actual


    computer itself, and the
    various peripherals which
    allows data to be input,
    output and stored.
    COMPUTER
    PHERIPERALS
    KEYBOARD VISUAL DISPLAY MAGNETIC DISK

    STORAGE
    INPUT

    OUTPUT
    MOUSE UNITS CD-ROM
    BAR-CODE READER LCD PANEL DVDs
    MAGNETIC-STRIP PRINTERS MAGNETIC TAPE
    READER SPEAKERS REMOVABLE DRIVES
    TOUCH SCREEN
    PUNCHED-CARD
    READER
    DIGITAL SCANNER
    PEN ENTRY
    VOICE ENTRY
    DIRECT ENTRY
    SOFTWARE
    A series of instructions
    which tells the hardware
    what to do and how to do
    it.
    General Classification of
    Software

    Applications Software

    Operating System
    Operating Software

    2 types of OS
    Command Line Interface
    Graphic User Interface
    Applications Software

    2 types of AS
    General Purpose
    Industry-specific and
    Function-specific
    General Purpose
    Applications
    Word-processing Package
    Spreadsheet
    Database
    Graphics Package
    E-mail Package
    Web browsers
    Utilities package
    Hospitality-Specific Applications

    Reservations system
    Property-management
    system
    Recipe-costing system
    Stock-control system
    Conference and banqueting
    system
    Hybrid computer systems in the
    Hospitality Industry

    Call accounting system


    Electronic Point-of-sales
    system
    Mini-bar system
    Electronic door-lock system
    Energy-management system
    Entertainment system
    Why use a computer system?
    Characteristics that make
    them useful

    Speed
    Accuracy
    Discipline
    Capacity
    Advantages

    Reduction in the amount of


    clerical work thus helping
    increase job satisfaction
    Reduce mistakes which
    leads increased guest
    satisfaction and better
    control over operations
    Advantages

    Increase productivity
    Cost savings by reducing
    staff members
    More accurate, timely and
    relevant management
    information
    The effectiveness of a system is directly
    related to the quality of the
    management using it: it cannot
    compensate for management
    shortcomings and will only accentuate
    them. In a well managed hotel, a
    system is perceived as a tool for better
    performance, while in poorly managed
    properties, a system often serves as a
    convenient excuse for all operational
    problems. (Marko and Moore, 1980)

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