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    Customer Service - Personality Test Done

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    suerieaidi
    Nor Farhana completed a personality test for a customer service role at Sushi Kin Sdn Bhd. The test assessed her ability to: remain calm when dealing with rude customers; work in disorganized or problematic environments; accept unplanned work; and push herself to complete difficult tasks. It also evaluated whether she gets uncomfortable with opinionated customers, loses her temper easily, or has trouble working under distraction. Based on her responses, Sushi Kin can determine if Nor Farhana possesses the right personality traits to provide excellent customer service in their fast-paced restaurant environment.

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    Customer Service - Personality Test Done

    Uploaded by

    suerieaidi
    187 views2 pages
    Nor Farhana completed a personality test for a customer service role at Sushi Kin Sdn Bhd. The test assessed her ability to: remain calm when dealing with rude customers; work in disorganized or problematic environments; accept unplanned work; and push herself to complete difficult tasks. It also evaluated whether she gets uncomfortable with opinionated customers, loses her temper easily, or has trouble working under distraction. Based on her responses, Sushi Kin can determine if Nor Farhana possesses the right personality traits to provide excellent customer service in their fast-paced restaurant environment.

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    Nor Farhana completed a personality test for a customer service role at Sushi Kin Sdn Bhd. The test assessed her ability to: remain calm when dealing with rude customers; work in disorganized or problematic environments; accept unplanned work; and push herself to complete difficult tasks. It also evaluated whether she gets uncomfortable with opinionated customers, loses her temper easily, or has trouble working under distraction. Based on her responses, Sushi Kin can determine if Nor Farhana possesses the right personality traits to provide excellent customer service in their fast-paced restaurant environment.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    187 views2 pages

    Customer Service - Personality Test Done

    Uploaded by

    suerieaidi
    Nor Farhana completed a personality test for a customer service role at Sushi Kin Sdn Bhd. The test assessed her ability to: remain calm when dealing with rude customers; work in disorganized or problematic environments; accept unplanned work; and push herself to complete difficult tasks. It also evaluated whether she gets uncomfortable with opinionated customers, loses her temper easily, or has trouble working under distraction. Based on her responses, Sushi Kin can determine if Nor Farhana possesses the right personality traits to provide excellent customer service in their fast-paced restaurant environment.

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    CUSTOMER SERVICE - PERSONALITY TEST

    SUSHI KIN SDN BHD - OPERATIONS

    APPLICANT NAME: NOR FARHANA BINTI JAMALUDIN


    ……………………………………………………………………………………………………….

    To what extend do you agree / disagree for the following statement.


    Strongly Strongly
    Disagree Neutral Agree
    Disagree Agree

    1 My goals in life are clear - to be in F&B line.

    2 If customer are rude to me I can stay calm

    3 I can work even when things are disorganised

    4 I can work even in either a stable outlet or problematic


    outlet

    5 It is better to get job done before the date line

    6 I like to be a leader instead of follower

    7 I put extra time and effort into everything I do

    8 It is important for me to develop my career in F&B

    9 I can accept any unplanned work from my superior

    10 I'm an ambitious person

    Most of the time Often Sometimes Rarely Almost Never

    11 Opinionated customers make me feel uncomfortable

    12 When I am stressful, I remind myself to focus on myself


    rather than the customer

    13 Talking to customer from different culture,ethnics and


    backgrounds make me feel nervous , self -conscious
    or unsure of myself

    14 When I am stressed, I cannot cooled down myself

    15 I tend to be speechless when I am alone with a customer


    I feel nervous

    16 When needed , I refuse to accept any support from others

    17 I lose my temper easily


    Somewhat Mostly Completely
    Completely true Mostly true
    true / false false false

    18 I feel hurt when customer comment negatively about me

    19 I cannot be friendly with the customer


    that I don’t like

    20 I am not confident with my skills/ capabilities

    21 Even when I know I may have missed some importants points


    I will finish the task just to be done with it

    22 I get angry when customer didn’t like the way I serve them

    23 When customers point out my mistakes, I feel like they are


    degrading me

    24 When I have disagreements with customers, I raise my voice

    25 I cannot push myself to complete difficult task

    Always Often Sometimes Rarely Never

    26 I say or do insensitive things that upset my customers

    27 I find myself ignore at customers when I am feeling stress

    28 If customers are having conversation nearby while I am


    engrossed in a task, its break my concentration

    29 It annoys me when customers do not catch on things


    I explain

    30 When customer shout at me , I automatically will react


    the same things

    31 Customers consider me to be quite argumentative when


    things do not go my way

    32 I am not able to work well with distraction (e:g fatigue, customer's


    complaint ,background noise, personal issue)

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