Bsnos Program - Wgu

Program Guidebook
Bachelor of Science, Network Operations and Security

In response to an increasing demand for network operations and
security professionals, the Bachelor of Science, Network Operations
and Security (BSNOS) degree program prepares IT professionals to
apply knowledge and experience in network design, network
operations, network security, and cloud security to manage network
infrastructure and secure data through effective IT policies and
procedures. Courses deliver proven methods for network
administration to ensure uptime, performance, resources, and security
of networks to meet the needs of the organization. The program builds
upon a core IT curriculum: systems and services, networking and
security, scripting and programming, data management, business of IT,
and web development. Students seeking the BS, Network Operations
and Security degree demonstrate additional competencies in this area
by taking and passing specific industry certification exams in major
network systems.
Understanding the Competency-Based Approach
Practically speaking, what does it mean when we say that WGU’s programs are competency-based?
Unlike traditional universities, WGU does not award degrees based on credit hours or on a certain set of
required courses. Instead, you will earn your degree by demonstrating your skills, knowledge, and
understanding
of
important
concepts
through
a
series
of
carefully
designed
courses.
Progress through your degree program is governed not by classes but by satisfactory completion of the
required courses that demonstrate your mastery of the competencies. Of course, you will need to
engage in learning experiences as you brush up on competencies or develop knowledge and skills in
areas in which you may be weak. For this learning and development, WGU has a rich array of learning
resources in which you may engage under the direction of your student mentor. You will work closely
with your mentor to schedule your program for completing the courses. You will also work closely with
additional faculty members as you proceed through courses of study that are designed to lead you
through
the
content
you
must
master
in
order
to
pass
the
assessment(s)
for
each
course.
The benefit of this competency-based system is that it makes it possible for people who are
knowledgeable about a particular subject to make accelerated progress toward completing a WGU
degree, even if they lack college experience. You may have gained skills and knowledge of a subject
while on the job, accumulated wisdom through years of life experience, or, indeed, taken a course on a
particular subject. WGU will award your degree based on the skills and knowledge that you possess and
can
demonstrate—not
the
number
of
credits
hours
on
your
transcript.
Accreditation
Western Governors University is the only university in the history of American higher education to have
earned
accreditation
from
four
regional
accrediting
commissions.
WGU's
accreditation
was
awarded
by
(1) the Northwest Commission on Colleges and Universities, (2) the Higher Learning Commission of the
North Central Association of Colleges and Schools, (3) the Accrediting Commission for Community and
Junior Colleges of the Western Association of Schools and Colleges, and (4) the Accrediting
Commission for Senior Colleges and Universities of the Western Association of Schools and Colleges.
The university’s accreditation status is now managed by the Northwest Commission on Colleges and
Universities (NWCCU). The WGU Teachers College is accredited by the National Council for
Accreditation of Teacher Education (NCATE). The nursing programs are accredited by the Commission
on Collegiate Nursing Education (CCNE). The Health Information Management program is accredited by
the Commission on Accreditation for Health Informatics and Information Management Education
(CAHIIM).
The Degree Plan

The focus of your program is your personalized Degree Plan. The Degree Plan is a detailed blueprint of
the courses you will need to complete in order to earn your degree. The Degree Plan also lays out the
accompanying learning resources and assessments that compose your program. The list of courses in
the Degree Plan is often referred to as the standard path. The amount of time it takes to complete your
program depends on both the amount of new information you need to learn and the amount of time
you
plan
to
devote
each
week
to
study.
BSNOS 201711 © 2017 Western Governors University 9/26/17 2

Students will vary widely in the specific skills and information they need to learn. For example, some
students may be highly knowledgeable in a particular subject matter and would not need to engage in
new learning opportunities. Other students may find that portions of the program require them to learn
new information and that they may need to take an online class or participate in a study module to
acquire the knowledge and skills needed to pass the program competencies in that area. Some
individuals may be able to devote as little as 15–20 hours per week to the program, while others may
need to devote more time. For this reason, you will complete preassessments to help your mentor form
a
profile
of
your
prior
knowledge
and
experience
for
use
in
creating
your
personalized
Degree
Plan.
WGU’s Mentoring Approach

The mentoring approach is a powerful component of the WGU educational experience. When you enroll
at WGU, you will begin interacting with your student mentor, course mentors, and other support staff.
Your student mentor will meet with you on a regular basis and take an active role and a personal interest
in your success. Your student mentor will be your point of contact throughout your program and will be
available to communicate with you via e-mail or phone. Your mentor will help you set weekly study
goals, guide you to learning materials, help you understand what to expect in courses, and motivate you
to work hard to complete your program. When you have questions or concerns, your mentor will help
you
resolve
them.
As you work on each course, you will also be assigned course mentors. These course mentors are
content experts who can discuss your learning for the course, help you find answers to content
questions, and help you navigate the course successfully. Your course mentors are available to meet
with you individually to provide personal support. You can also communicate with them by posting in
the
online
learning
community
and
participating
in
live
discussion
sessions
such
as
webinars
and
cohorts.
Working closely with your own personal mentoring team will help you engage in the learning process
and
be
a
successful
student
while
at
WGU.
Connecting with Other Mentors and Fellow Students

As you proceed through your Degree Plan, you will have direct contact with multiple faculty members.
These communications can take a variety of forms, including participation in one-on-one discussions,
chats in the learning communities, and live cohort and webinar opportunities. As a WGU student, you
will have access to your own personal myWGU Student Portal, which will provide a gateway to your
courses of study, learning resources, and learning communities where you will have interactions with
faculty
and
other
students.
The resources in each course are specifically designed to support you as you develop competencies in
preparation for your assessments through the utilization of reading materials, videos, tutorials, cohort
opportunities, community discussions, and live discussions that are guided by content experts. You will
access your program community during your orientation course to network with peers who are enrolled
in your program and to receive continued support through professional enrichment and program-
specific chats, blogs, and discussions. WGU also provides Student Services Associates to help you and
your
mentor
solve
any
special
problems
that
may
arise.

Orientation
The WGU orientation course focuses on acquainting you with WGU’s competency-based model,
distance education, technology, and other resources and tools available for students. You will also utilize
WGU program and course communities, participate in activities, and get to know other students at
WGU. The orientation course must be completed before you can start your first term at WGU.
Transferability of Prior College Coursework

Because WGU is a competency-based institution, it does not award degrees based on credits but rather
on demonstration of competency. However, if you have completed college coursework at another
accredited institution, or if you have completed industry certifications, you may have your transcripts and
certifications evaluated to determine if you are eligible to receive some transfer credit. The guidelines
for determining what credits will be granted varies based on the degree program. Students entering
graduate programs must have their undergraduate degree verified before being admitted to WGU. To
review more information in regards to transfer guidelines based on the different degree programs, you
may visit the Student Handbook found at the link below and search for “Transfer Credit Evaluation.”
Click here for the Student Handbook
WGU does not waive any requirements based on a student's professional experience and does not
perform a "résumé review" or "portfolio review" that will automatically waive any degree requirements.
Degree requirements and transferability rules are subject to change in order to keep the degree content
relevant
and
current.
Remember, WGU's competency-based approach lets you take advantage of your knowledge and skills,
regardless of how you obtained them. Even when you do not directly receive credit, the knowledge you
possess
may
help
you
accelerate
the
time
it
takes
to
complete
your
degree
program.
Continuous Enrollment, On Time Progress, and Satisfactory Academic Progress

WGU is a “continuous enrollment” institution, which means you will be automatically enrolled in each of
your new terms while you are at WGU. Each term is six months long. Longer terms and continuous
enrollment allow you to focus on your studies without the hassle of unnatural breaks between terms that
you would experience at a more traditional university. At the end of every six-month term, you and your
student mentor will review the progress you have made and revise your Degree Plan for your next six-
month
term.
WGU requires that students make measurable progress toward the completion of their degree programs
every term. We call this “On-Time Progress,” denoting that you are on track and making progress
toward on-time graduation. As full-time students, graduate students must enroll in at least eight (8)
competency units each term, and undergraduate students must enroll in at least twelve (12) competency
units each term. Completing at least these minimum enrollments is essential to On-Time Progress and
serves as a baseline from which you may accelerate your program. We measure your progress based on
the courses you are able to pass, not on your accumulation of credit hours or course grades. Every time
you pass a course you are demonstrating that you have mastered skills and knowledge in your degree

program. For comparison to traditional grading systems, passing a course means you have
demonstrated
competency
equivalent
to
a
“B”
grade
or
better.
WGU assigns competency units to each course in order to track your progress through the program. A
competency unit is equivalent to one semester credit of learning. Some courses may be assigned 3
competency
units
while
others
may
be
as
large
as
12
competency
units.
Satisfactory Academic Progress (SAP) is particularly important to students on financial aid because you
must achieve SAP in order to maintain eligibility for financial aid. We will measure your SAP
quantitatively by reviewing the number of competency units you have completed each term. In order to
remain in good academic standing, you must complete at least 66.67% of the units you attempt over the
length of your program—including any courses you add to your term to accelerate your progress.
Additionally, during your first term at WGU you must pass at least 3 competency units in order to remain
eligible for financial aid. We know that SAP is complex, so please contact a financial aid counselor
should you have additional questions.
Courses
Your Degree Plan includes courses needed to complete your program. To obtain your degree, you will
be required to demonstrate your skills and knowledge by completing the assessment(s) for each course.
In general there are two types of assessments: performance assessments and objective assessments.
Performance assessments contain, in most cases, multiple scored tasks such as projects, essays, and
research papers. Objective assessments include multiple-choice items, multiple-selection items,
matching, short answer, drag-and-drop, and point-and-click item types, as well as case study and video-
based items. Certifications verified through third parties may also be included in your program. More
detailed information about each assessment is provided in each course of study.
Learning Resources
WGU works with many different educational partners, including enterprises, publishers, training
companies, and higher educational institutions, to provide high-quality and effective learning resources
that match the competencies you’re developing. These vary in type, and may be combined to create the
best learning experience for your course. A learning resource can be an e-textbook, online module,
study guide, simulation, virtual lab, tutorial, or a combination of these. The cost of most learning
resources are included in your tuition and Learning Resource Fee. They can be accessed or enrolled for
through your courses. Some degree-specific resources are not covered by your tuition, and you will
need to cover those costs separately. WGU also provides a robust library to help you obtain additional
learning
resources,
as
needed.
Mobile
Compatibility:
The following article provides additional details about the current state of mobile compatibility for
learning resources at WGU. It includes a list that can be referenced to determine the mobile friendliness
of all core course materials used in a program.
Student Handbook article: Can I use my mobile device for learning resources?

Standard Path
As previously mentioned, competency units (CUs) have been assigned to each course in order to
measure your academic progress. If you are an undergraduate student, you will be expected to enroll in
a minimum of 12 competency units each term. Graduate students are expected to enroll in a minimum
of 8 competency units each term. A standard plan for a student for this program who entered WGU
without any transfer units would look similar to the one on the following page. Your personal progress
can be faster, but your pace will be determined by the extent of your transfer units, your time
commitment,
and
your
determination
to
proceed
at
a
faster
rate.

Standard Path for Bachelor of Science, Network Operations and Security
Course Description CUs Term
Introduction to IT 4 1
Introduction to Communication 3 1
English Composition I 3 1
Critical Thinking and Logic 3 1
Intermediate Algebra 3 2
College Algebra 4 2
Integrated Physical Sciences 3 2
IT Foundations 4 2
IT Applications 4 3
Network and Security - Foundations 3 3
Natural Science Lab 2 3
Introduction to Humanities 3 3
Introduction to Probability and Statistics 3 4
English Composition II 3 4
Introduction to Biology 3 4
Scripting and Programming - Foundations 3 4
Networks 4 5
Spreadsheets 3 5
Introduction to Geography 3 5
Principles of Management 4 5
Organizational Behavior and Leadership 3 6
Network and Security - Applications 4 6
Business of IT - Applications 4 6
Data Management - Foundations 3 6
Linux Foundations 3 7
Web Development Foundations 3 7
Technical Communication 3 7
Fundamentals of Interconnecting Network Devices 6 7
Interconnecting Network Devices 6 8
Network Design Foundations 4 8
Business of IT - Project Management 4 8

Course Description CUs Term
Cloud Foundations 3 9
Designing Customized Security 6 9
Emerging Technologies 2 9
IT Capstone Written Project 4 9
Changes to Curriculum
WGU publishes an Institutional Catalog, which describes the academic requirements of each degree
program. Although students are required to complete the program version current at the time of their
enrollment, WGU may modify requirements and course offerings within that version of the program to
maintain the currency and relevance of WGU’s competencies and programs. As these changes are
implemented, WGU will ensure that the length of the student’s degree program (i.e., total competency
unit requirements) will not increase and that competency units already earned will be applied to the
updated program version. When program requirements are updated, students readmitting after
withdrawal from the university will be expected to re-enter into the most current catalog version of the
program.

Areas of Study for Bachelor of Science, Network Operations and Security
The following section includes the areas of study in the program, with their associated courses. Your
specific learning resources and level of instructional support will vary based on the individual
competencies you bring to the program and your confidence in developing the knowledge, skills, and
abilities required in each area of the degree. The Degree Plan and learning resources are dynamic, so
you need to review your Degree Plan and seek the advice of your mentor regarding the resources
before you purchase them.
IT Fundamentals
Introduction to IT
Introduction to IT examines information technology as a discipline and the various roles and functions of the IT department
as business support. Students are presented with various IT disciplines including systems and services, network and
security, scripting and programming, data management, and business of IT, with a survey of technologies in every area and
how they relate to each other and to the business.
This course covers the following competencies:

● The graduate describes the structure, function, and security associated with networks.
● The graduate explains the structure and function of databases.
● The graduate describes IT as a discipline and discusses the history and future of computing as well as the currently
used infrastructure.
● The graduate explains the role of technology in today’s business environment and describes basic concepts of project
management.
● The graduate identifies common software architectures, development techniques, and the relationship between
software and its environment.
● The graduate describes information technology systems and their role in converting data to organizational
knowledge.
● The graduate identifies the role of different types of software in a computing environment and explains the
fundamentals of software development.
● The graduate evaluates ethical concerns involved in the use of technology.
● The graduate recognizes and describes functions of basic computer hardware components.
IT Foundations
IT Foundations is the first course in a two-part series preparatory for the CompTIA A+ exam, Part I. Students will gain an
understanding of personal computer components and their functions in a desktop system, as well as computer data
storage and retrieval; classifying, installing, configuring, optimizing, upgrading, and troubleshooting printers, laptops,
portable devices, operating systems, networks, and system security; recommending appropriate tools, diagnostic
procedures, preventative maintenance and troubleshooting techniques for personal computer components in a desktop
system; strategies for identifying, preventing, and reporting safety hazards and environmental/human accidents in a
technological environments; and effective communication with colleagues and clients as well as job-related professional
behavior.

● The graduate recommends appropriate strategies for classifying, installing, configuring, optimizing, and upgrading
basic network types.
● The graduate recommends appropriate strategies for classifying, installing, configuring, optimizing, upgrading, and
troubleshooting laptops and mobile devices.

troubleshooting printers.
● The graduate demonstrates an understanding of personal computer components and their function in a desktop
system.
● The graduate demonstrates a basic working knowledge of computer data storage and information retrieval.
IT Applications
IT
Applications
is
a
continuation
of
the
IT
Foundations
course
preparatory
for
the
CompTIA
A+
exam,
Part
II.
Students will gain an understanding of personal computer components and their functions in a desktop system. Also
covered is computer data storage and retrieval, including classifying, installing, configuring, optimizing, upgrading, and
troubleshooting printers, laptops, portable devices, operating systems, networks, and system security. Other areas include
recommending appropriate tools, diagnostic procedures, preventative maintenance and troubleshooting techniques for
personal computer components in a desktop system. The course then finished with strategies for identifying, preventing,
and reporting safety hazards and environmental/human accidents in a technological environments, and effective
communication with colleagues and clients as well as job-related professional behavior.

● The graduate recommends appropriate strategies for classifying, controlling access, setting permission, configuring,
optimizing, and upgrading basic system security.
troubleshooting laptops, tablets, and mobile devices.
troubleshooting computer operating systems.
● The graduate recommends appropriate tools, diagnostic procedures, preventive maintenance, and troubleshooting
techniques for personal computer components in a desktop system.
General Education
Introduction to Communication
This introductory communication course allows students to become familiar with the fundamental communication theories
and practices necessary to engage in healthy professional and personal relationships. Students will survey human
communication on multiple levels and critically apply the theoretical grounding of the course to interpersonal, intercultural,
small group, and public presentational contexts. The course also encourages students to consider the influence of
language, perception, culture, and media on their daily communicative interactions. In addition to theory, students will
engage in the application of effective communication skills through systematically preparing and delivering an oral
presentation. By practicing these fundamental skills in human communication, students become more competent
communicators as they develop more flexible, useful, and discriminatory communicative practices in a variety of contexts.

● The graduate applies foundational elements of effective communication.
● The graduate applies appropriate communication strategies in interpersonal and group contexts
● The graduate utilizes appropriate presentational communication strategies in personal and professional settings.
English Composition I
English Composition I introduces learners to the types of writing and thinking that are valued in college and beyond.
Students will practice writing in several genres with emphasis placed on writing and revising academic arguments.
Instruction and exercises in grammar, mechanics, research documentation, and style are paired with each module so that
writers
can
practice
these
skills
as
necessary.
Comp
I
is
a
foundational
course
designed
to
help
students
prepare
for
success
at
the
college
level.

There
are
no
prerequisites
for
English
Composition
I.

● The graduate integrates credible and relevant sources into written arguments.
● The graduate uses appropriate writing and revision strategies
● The graduate composes an appropriate argumentative essay for a given context.
● The graduate composes an appropriate narrative for a given context.
● The graduate appropriately uses a given writing style.
● The graduate selects appropriate rhetorical strategies that improve writing and argumentation.
● The graduate applies appropriate grammatical rules, sentence structure, and writing conventions.
Critical Thinking and Logic

Reasoning and Problem Solving helps students internalize a systematic process for exploring issues that takes them beyond
an unexamined point of view and encourages them to become more self-aware thinkers by applying principles of problem
identification and clarification, planning and information gathering, identifying assumptions and values, analysis and
interpretation of information and data, reaching well-founded conclusions, and identifying the role of critical thinking in the
disciplines and professions.

● The graduate recognizes the value of critical thinking in identifying and understanding the underlying structures of the
disciplines and professions.
● The graduate evaluates different sources representing a range of perspectives on a problem in order to weigh the
implications and consequences of different solutions to the problem.
● The graduate synthesizes information to understand a problem’s complexities and potential solutions, and then
evaluates the reasoning and evidence in support of these different solutions.
● The graduate identifies internal and external biases and assumptions related to a problem, and evaluates the
influence and validity of these biases and assumptions.
● The graduate logically brings together information to arrive at a viable solution to a problem, and then clearly and
accurately communicates the results.
● The graduate analyzes open-ended problems by learning about the problem and evaluating the accuracy and
relevance of different perspectives on the problem.
Intermediate Algebra
This course provides an introduction of algebraic concepts and the development of the essential groundwork for College
Algebra. Topics include: A review of basic mathematical skills, the real number system, algebraic expressions, linear
equations, graphing, exponents and polynomials

● The graduate solves linear equations and applications.
● The graduate translates, simplifies, and evaluates algebraic expressions.
● The graduate determines absolute values, adds and subtracts integers, multiplies and divides real numbers, and
determines whether or not a particular integer is a solution.
● The graduate graphs ordered pairs and lines on the Cartesian coordinate system.
● The graduate identifies, evaluates, and multiplies exponents and polynomials.
College Algebra

This course provides further application and analysis of algebraic concepts and functions through mathematical modeling
of real-world situations. Topics include: real numbers, algebraic expressions, equations and inequalities, graphs and
functions, polynomial and rational functions, exponential and logarithmic functions, and systems of linear equations.

● The graduate simplifies and factors polynomial expressions, and solves polynomial equations.
● The graduate solves systems of linear equations and their related applications.
● The graduate simplifies rational, radical, and quadratic expressions, solves corresponding equations, and extends this
knowledge to the study of functions.
● The graduate combines functions, finds inverse functions, solves exponential and logarithmic equations and functions.
● The graduate classifies and performs operations on real numbers; solves linear equations and inequalities; connects a
linear equation to its graph; and identifies a function.
Introduction to Humanities
This introductory humanities course allows students to practice essential writing, communication, and critical thinking skills
necessary to engage in civic and professional interactions as mature, informed adults. Whether through studying literature,
visual and performing arts, or philosophy, all humanities courses stress the need to form reasoned, analytical, and articulate
responses to cultural and creative works. Studying a wide variety of creative works allows students to more effectively enter
the global community with a broad and enlightened perspective.

● The graduate analyzes the primary contributions and characteristics of humanities during the Classical period.
● The graduate analyzes the primary contributions and characteristics of humanities during the Romantic period.
● The graduate assesses the development of humans through the study of key concepts, disciplines, and primary
influences of the humanities.
● The graduate analyzes the primary contributions and characteristics of humanities during the Renaissance.
● The graduate analyzes the primary contributions and characteristics of humanities within the Neoclassical and
Enlightenment period.
● The graduate analyzes the primary contributions and characteristics of humanities during the Realist movement.
Introduction to Probability and Statistics

In this course, students demonstrate competency in the basic concepts, logic, and issues involved in statistical reasoning.
Topics include summarizing and analyzing data, sampling and study design, and probability.

● The graduate applies theoretical or empirical probability to a situation to quantify uncertainty.
● The graduate evaluates the sampling methods used in studies including the effect they have on conclusions that can
be made.
● The graduate evaluates the relationship between two variables through the creation and interpretation of numerical
summaries and visual displays.
● The graduate determines the probability of events using simulations, diagrams, and probability rules.
● The graduate evaluates categorical and quantitative data using appropriate numerical measures and graphical
displays.
● The graduate designs and conducts observational studies, controlled experiments, and surveys to explore population
characteristics.
English Composition II

English Composition II introduces undergraduate students to research writing. It is a foundational course designed to help
students prepare for advanced writing within the discipline and to complete the capstone. Specifically, this course will help
students develop or improve research, reference citation, document organization, and writing skills. English Composition I
or equivalent is a prerequisite for this course.

● The graduate applies steps of the writing process appropriately to improve quality of writing.
● The graduate composes an argumentative research paper.
● The graduate evaluates the quality, credibility, and relevance of evidence in order to integrate evidence into a final
research paper.
Introduction to Geography
This course will discuss geographic concepts, places and regions, physical and human systems and the environment.

● The graduate can describe and discuss fundamental concepts in geography.
● The graduate can describe and discuss environment.
● The graduate can describe and discuss human systems.
● The graduate can describe and discuss physical systems.
● The graduate can describe and discuss places and regions.
General Science Content
Integrated Physical Sciences

This course provides students with an overview of the basic principles and unifying ideas of the physical sciences: physics,
chemistry, and Earth sciences. Course materials focus on scientific reasoning and practical and everyday applications of
physical science concepts to help students integrate conceptual knowledge with practical skills.

● The graduate describes the underlying organization, interactions, and processes within the Earth system including the
Earth's structure and atmosphere, and Earth's interactions within the solar system.
● The graduate describes the nature and process of science.
● The graduate examines applications of physics including fundamental concepts such as forces, motion, energy, and
waves.
● The graduate examines applications of key chemistry concepts including the structure of matter and the behavior and
conservation of matter in chemical reactions.
Natural Science Lab

This course gives you an introduction to using the scientific method and engaging in scientific research to reach
conclusions about the natural world. You will design and carry out an experiment to investigate a hypothesis by gathering
quantitative data.

● The graduate accurately executes the process of scientific inquiry through experimentation in the natural world.
● The graduate draws conclusions based on academic research and scientific inquiry.
● The graduate evaluates academic sources for their credibility and relevance to a chosen research topic on a natural
world phenomenon.

Introduction to Biology
This course is a foundational introduction to the biological sciences. The overarching theories of life from biological
research are explored as well as the fundamental concepts and principles of the study of living organisms and their
interaction with the environment. Key concepts include how living organisms use and produce energy; how life grows,
develops, and reproduces; how life responds to the environment to maintain internal stability; and how life evolves and
adapts to the environment.

● The graduate analyzes interdependencies of organisms and their environments.
● The graduate analyzes the characteristics and classification of living organisms.
● The graduate analyzes different types of cells based on their structures and biological functions.
● The graduate analyzes the basic chemical composition of cells and the basic processes that happen at the cellular
level.
● The graduate analyzes the biological basis for and patterns of heredity and gene expression.
Network and Security
Network and Security - Foundations

Network and Security - Foundations introduces students to the components of a computer network and the concept and
role of communication protocols. The course will cover widely used categorical classifications of networks (i.e. LAN, MAN,
WAN, PAN, and VPN) as well as network topologies, physical devices, and layered abstraction. The course will also
introduce students to basic concepts of security covering vulnerabilities of networks and mitigation techniques, security of
physical media, and security policies and procedures.

● The graduate identifies the functional and technical components of network systems.
● The graduate identifies the basic concepts essential to network security.
● The graduate identifies the basic concepts essential to networking.
Networks
Networks focuses on: network topologies including: protocols, ports, addressing schemes, routing, and wireless
communication standards; physical and logical topologies, including wiring standards; differentiating, installing, and
configuring network devices; and troubleshooting network connectivity. This course prepares students for the following
certification exam: CompTIA Network+.

● The graduate distinguishes and explains network topologies, including protocols, ports, addressing schemes, routing,
and wireless communication standards.
● The graduate differentiates and explains network security devices and methods for troubleshooting common security
threats.
● The graduate differentiates and installs/configures network devices.
● The graduate identifies appropriate methodologies for troubleshooting network connectivity and performance issues
in a given network environment.
● The graduate differentiates and explains physical and logical topologies, including wiring standards.
● The graduate uses hardware and software utilities to track and maintain network performance in optimized state.
Network and Security - Applications

This course prepares students for the following certification exam: CompTIA Security+.

● The graduate identifies security needs and recommends appropriate security practices for network infrastructures.
● The graduate evaluates risks associated with network security and recommends monitoring strategies and methods.
● The graduate recommends appropriate methods for controlling accessing data and information and for authenticating
users and groups in gaining that access.
● The graduate identifies and explains the role of encryption in network security.
● The graduate identifies and discusses basic concepts of security and security threats, and recommends security
procedures.
● The graduate explains and makes recommendations for appropriate security strategies and procedures for
organizational operations.
Linux Foundations
Linux Foundations is an introduction to Linux as an operating system as well as an introduction to open source concepts
and the basics of the Linux command line. Expert content, a Linux virtual machine, and step-by-step labs give you hands-
on access to practice Linux command line concepts. Linux is widely used in different industries for all kinds of functions
including web servers, firewalls, and graphic design, and provides robust functionality and a stable, secure environment
that is not often found in any other client operating system.

● The graduate manages the system using command line basics.
● The graduate configures the system using advanced commands.
● The graduate configures security and file permissions.
● The graduate identifies major Linux distributions, features, and requirements.
● The graduate identifies the fundamentals of open source software.
Cloud Foundations
More and more companies are shifting to a cloud computing model of doing business. The Cloud Foundations course
focuses on the real-world issues and practical solutions of cloud computing in business and IT. Competency in this course
will be demonstrated by the successful completion of the CompTIA Cloud Essentials certification exam.

● The graduate analyzes characteristics of cloud services.
● The graduate outlines the steps to successful adoption of cloud services.
● The graduate evaluates the risks involved in the use of cloud services.
● The graduate assesses the impact of cloud computing on IT service management.
● The graduate outlines types of cloud computing, the associated risks, and technical impact.
● The graduate explains how cloud computing impacts business value.
Emerging Technologies
The Emerging Technology course examines emerging technologies, identifies the benefits and drawbacks of technology
adoption, and provides students with a process to evaluate technologies. The course will examine three technologies that
may have an impact on Information Technology services in the coming years.

● The graduate evaluates technology for organizations improvement.
● The graduate determines the impact of a proposed technology on an organization.
Scripting and Programming
Scripting and Programming - Foundations

This course provides an introduction to programming covering data structures, algorithms, and programming paradigms.
The course presents the student with the concept of an object as well as the object-oriented paradigm and its importance.
A survey of languages is covered and the distinction between interpreted and compiled languages is introduced.

● The graduate integrates the object-oriented programming paradigm in scripting and programming.
● The graduate performs basic computer programming including working with data types, constants, variables,
operator types, expressions, and functions.
● The graduate implements basic constructs of programming, including working with control structures.
● The graduate describes steps of the design process.
● The graduate analyzes algorithms, including algorithm efficiency, and recursion.
● The graduate compares various programming languages.
Spreadsheets
Spreadsheets
The Spreadsheets course will help students become proficient in using spreadsheets to analyze business problems.
Students will demonstrate competency in spreadsheet development and analysis for business/accounting applications
(e.g., using essential spreadsheet functions, formulas, charts, etc.)

● The graduate creates charts to present spreadsheet data for use in a professional setting.
● The graduate creates functional, formatted spreadsheets using appropriate spreadsheet functions and formulas to
solve business problems.
● The graduate demonstrates proficiency in using spreadsheet software to analyze business problems.
Leadership and Management
Principles of Management
This
course
addresses
strategic
planning,
total
quality,
entrepreneurship,
conflict
and
change,
human resource management, diversity, and organizational structure.

● The graduate can recommend an organizational structure to match a given organization's situation.
● The graduate can recommend effective techniques for managing conflict and change.
● The graduate can describe how to establish and promote an entrepreneurial emphasis within an organization.
● The graduate can correctly apply principles of human resource management in a given situation.
● The graduate responds appropriately to diversity issues in the workplace.
● The graduate can explain the strategic planning process.

● The graduate can describe how to establish a total quality management program in a product operation and in a
service operation.
Organizational Behavior and Leadership

Organizational Behavior and Leadership explores how to lead and manage effectively in diverse business
environments. Students are asked to demonstrate the ability to apply organizational leadership theories and
management strategies in a series of scenario-based problems.

● The graduate can describe the effects of specified influences on individual behavior.
● The graduate can analyze leadership theories, methods, and tools in given situations and select the appropriate
behavior of the leader.
● The graduate can develop and recommend how to implement effective performance evaluation processes.
● The graduate can determine which type of team and team leadership should be used to accomplish a task or project.
● The graduate analyzes the culture within an organization to determine how to work effectively within that
organization.
● The graduate can recommend appropriate principles or techniques for guiding the development of a group.
Business of IT
Business of IT - Applications
Business of IT – Applications examines Information Technology Infrastructure Library ( ITIL®) terminology, structure,
policies, and concepts. Focusing on the management of Information Technology (IT) infrastructure, development, and
operations, students will explore the core principles of ITIL practices for service management to prepare them for careers
as IT professionals, business managers, and business process owners. This course has no prerequisites.

● The graduate analyzes service management processes and the process model in order to effectively deliver IT services
to customers.
● The graduate describes the various processes central to IT service management in order to contextualize each process
within an organization’s overarching service management approach.
● The graduate analyzes how the ITIL Service Lifecycle’s integrated approach provides value to organizations in order to
work effectively on IT teams.
● The graduate describes the service desk function, the technical management function, the application management
function, and the IT operations management function in order to contextualize each function within an organization’s
overarching service management approach.
● The graduate deconstructs service management, service design, and continual service improvement in order to
optimize service value for customers and organizations.
● The graduate analyzes how different roles and responsible, accountable, consulted, and informed characterizations
work together in order to understand the opportunities and constraints the graduate is likely to experience when
working on teams in a service management workplace.
● The graduate articulates service management concepts with ITIL vocabulary in order to effectively communicate
about IT service management in the workplace.
Business of IT - Project Management

In this course, students will build on industry standard concepts, techniques, and processes to develop a comprehensive
foundation for project management activities. During a project's life cycle, students will develop the critical skills necessary

to initiate, plan, execute, monitor, control, and close a project. Students will apply best practices in areas such as scope
management, resource allocation, project planning, project scheduling, quality control, risk management, performance
measurement, and project reporting. This course prepares students for the following certification exam: CompTIA Project+.

● The graduate determines project tools and documentation methods to measure and monitor project performance.
● The graduate applies communication methods and change control processes to maintain clarity of project plans,
activities, and changes for stakeholders.
● The graduate determines the impact of project constraints and influences to manage risk.
● The graduate applies key project management processes to guide business initiatives.
Data Management
Data Management - Foundations

This course introduces students to the concepts and terminology used in the field of data management. They will be
introduced to Structured Query Language (SQL) and will learn how to use Data Definition Language (DDL) and Data
Manipulation Language (DML) commands to define, retrieve, and manipulate data. This course covers differentiations of
data—structured vs. unstructured and quasi-structured (relational, hierarchical, XML, textual, visual, etc); it also covers
aspects of data management (quality, policy, storage methodologies). Foundational concepts of data security are included.

● The graduate explains how data, databases, and data management are used in today’s organizations.
● The graduate analyzes the relational model of data.
● The graduate interprets the concepts of analytical processing within the context of business intelligence.
● The graduate implements SQL concepts and coding.
● The graduate demonstrates appropriate strategies to normalize data.
● The graduate demonstrates an understanding of the concepts involved in the modeling of data.
Web Development
Web Development Foundations

This course prepares students for the CIW Site Development Associate certification. The course introduces students to web
design and development by presenting them with HTML5 and CSS, the foundational languages of the web, by reviewing
media strategies, and by using tools and techniques commonly employed in web development.

● The graduate develops a plan for creating and maintaining a website that addresses specific business needs while
maintaining industry and ethical standards.
● The graduate creates web pages using a GUI editor as well as basic HTML5 and CSS 3 elements.
Technical Communication
Technical Communication
This course covers basic elements of technical communication, including professional written communication proficiency;
the ability to strategize approaches for differing audiences; and technical style, grammar, and syntax proficiency.

● The graduate creates various technically written artifacts using appropriate technical communication concepts.
● The graduate integrates basic elements of technical communication, including audience analysis, the writing process,
correct grammar, and appropriate design elements.
● The graduate makes strategic and appropriate communication decisions based on the audience.
Interconnecting Network Devices
Fundamentals of Interconnecting Network Devices

This course prepares students for the Cisco CCENT certification exam, Interconnecting Cisco Networking Devices Part I
(ICND1). This is also the first of two exams that lead to Cisco Certified Networking Associate (CCNA) certification.

threats.
Interconnecting Network Devices

This course prepares students for the second Cisco CCNA certification exam, Interconnecting Cisco Networking Devices
Part 2 (ICND2).

threats.
Networking
Network Design Foundations

Network Design Foundations explores enterprise environments that require networks designed for performance,
availability, and scalability with the flexibility to meet rapidly evolving demands. Skilled IT professionals who possess up-to-
date, fundamental network design skills are needed in order to meet these challenges head-on. C246: Fundamentals of
Interconnecting Network Devices or Cisco Certified Entry Networking Technician (CCENT) certification is a prerequisite for
this course.

● The graduate recognizes the impact of expanding existing architecture to ensure network functionality.
● The graduate explains how to apply design objectives to ensure a network design meets the needs of an
organization.
● The graduate designs an IP routing architecture to ensure network functionality and provide future expansion for
summarization, scalability, and convergence requirements.
● The graduate compares design methodologies to determine which methodology will meet the needs of the
organization.
● The graduate designs basic, enterprise, and branch networks to meet the needs of an organization.
Security
Designing Customized Security

The course provides an introduction to the core security concepts and skills needed for the installation, monitoring, and
troubleshooting
of
network
security
features
to
maintain
the
integrity,
confidentiality,
and
availability
of
data
and
devices.
Successfully completing this course will certify these skills. You will also develop competency in the technologies that Cisco
uses
in
its
security
infrastructure
Recommended Experience: You should possess a current Cisco Certified Network Administrator in Routing and Switching
certification.

● The graduate creates physical designs for network infrastructure security.
● The graduate designs access control strategies for various types of data.
● The graduate creates physical designs for client infrastructure security.
● The graduate identifies technical and security issues and creates conceptual designs for network infrastructure
security.
● The graduate creates logical conceptual designs for network infrastructure security.
Capstone
IT Capstone Written Project

The capstone project consists of a technical work proposal, the proposal’s implementation, and a post-implementation
report that describes the graduate’s experience in developing and implementing the capstone project. The capstone
project should be presented and approved by the mentor in relation to the graduate’s technical emphasis.

● The graduate integrates and synthesizes competencies from across the degree program, thereby demonstrating the
ability to participate in and contribute value to the chosen professional field.

Need More Information? WGU Student Services
WGU’s Student Services team is dedicated exclusively to helping you achieve your academic goals. The
Student Services office is available during extended hours to assist with general questions and
administrative or accessibility issues. The Student Services team members help you resolve issues, listen
to student issues and concerns, and make recommendations for improving policy and practice based on
student feedback. The Student Services team provides a formal means by which you can express your
views,
which
in
turn
will
inform
the
decisions
we
make.
Student Services team members also assist with unresolved concerns to find equitable resolutions. To
contact the Student Services team, please feel free to call 877-435-7948 or e-mail
studentservices@wgu.edu. We are available Monday through Friday from 6:00 a.m. to 10:00 p.m.,
Saturday
from
7:00
a.m.
to
7:00
p.m.,
mountain
standard
time.
Closed
Sundays.
If you have inquiries or concerns that require technical support, please contact the WGU IT Service Desk.
The IT Service Desk is available Monday through Friday, 6:00 a.m. to 10:00 p.m. and Saturday and
Sunday, 10:00 a.m. to 7:00 p.m., mountain standard time. To contact the IT Service Desk, please call
1-877-HELP-WGU (877-435-7948) or e-mail servicedesk@wgu.edu. The support teams are generally
closed
in
observance
of
university
holidays.
For the most current information regarding WGU support services, please visit “Student Support” on the
Student Portal at http://my.wgu.edu.

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Program Guidebook

Bachelor of Science, Network Operations and Security

The Degree Plan

BSNOS 201711 © 2017 Western Governors University 9/26/17 2

WGU’s Mentoring Approach

Connecting with Other Mentors and Fellow Students

BSNOS 201711 © 2017 Western Governors University 9/26/17 3

Transferability of Prior College Coursework

Click here for the Student Handbook

Continuous Enrollment, On Time Progress, and Satisfactory Academic Progress

BSNOS 201711 © 2017 Western Governors University 9/26/17 4

BSNOS 201711 © 2017 Western Governors University 9/26/17 5

BSNOS 201711 © 2017 Western Governors University 9/26/17 6

Critical Thinking and Logic 3 1

Integrated Physical Sciences 3 2

Network and Security - Foundations 3 3

Natural Science Lab 2 3

Introduction to Probability and Statistics 3 4

Scripting and Programming - Foundations 3 4

Organizational Behavior and Leadership 3 6

Network and Security - Applications 4 6

Data Management - Foundations 3 6

Web Development Foundations 3 7

Fundamentals of Interconnecting Network Devices 6 7

Interconnecting Network Devices 6 8

Network Design Foundations 4 8

Business of IT - Project Management 4 8

BSNOS 201711 © 2017 Western Governors University 9/26/17 7

Designing Customized Security 6 9

IT Capstone Written Project 4 9

BSNOS 201711 © 2017 Western Governors University 9/26/17 8

This course covers the following competencies:

● The graduate explains the structure and function of databases.

This course covers the following competencies:

BSNOS 201711 © 2017 Western Governors University 9/26/17 9

This course covers the following competencies:

This course covers the following competencies:

BSNOS 201711 © 2017 Western Governors University 9/26/17 10

This course covers the following competencies:

● The graduate uses appropriate writing and revision strategies

● The graduate composes an appropriate argumentative essay for a given context.

● The graduate composes an appropriate narrative for a given context.

● The graduate appropriately uses a given writing style.

Critical Thinking and Logic

This course covers the following competencies:

This course covers the following competencies:

● The graduate translates, simplifies, and evaluates algebraic expressions.

● The graduate identifies, evaluates, and multiplies exponents and polynomials.

BSNOS 201711 © 2017 Western Governors University 9/26/17 11

This course covers the following competencies:

This course covers the following competencies:

Introduction to Probability and Statistics

This course covers the following competencies:

BSNOS 201711 © 2017 Western Governors University 9/26/17 12

This course covers the following competencies:

● The graduate composes an argumentative research paper.

This course covers the following competencies:

● The graduate can describe and discuss environment.

● The graduate can describe and discuss human systems.

● The graduate can describe and discuss physical systems.