TQM (Lecture On Team Building)

TEAM BUILDING
TOGATHER WE CAN ACHIEVE MORE

“Talent wins games, but teamwork and
intelligence wins championships.”
Michael Jordan
Team Building
• Team building exercises consist of a
variety of tasks designed to develop group
members and their ability to work together
effectively .The purpose of team building
exercises is to assist teams in becoming
cohesive units of individuals that can
effectively work together to complete
tasks.
Goals Of Team Building
• Create an activity which highlights the
importance of good communication in team
performance and/or potential problems with
communication.
• Give team a problem in which the solution is
not easily apparent or requires the team to
come up with a creative solution
• Show the importance of planning before
implementing a solution
• Create trust between team members
WHAT IS TEAM?
“A small number of people with complementary
skills who are committed to a common purpose,
performance goals, and approach for which
they hold themselves mutually accountable”
[Katzenbach and Smith, 1994]
• A group of people is not a team

• Teams usually have 7-10 members, 25 at the most.
Why Teams?
Benefits to organization
Increased productivity
Increased quality
Better morale
Better problem solving
Increased creativity
Better decisions
Benefits to individuals
Work is less stressful
Responsibility is shared
Rewards and recognitions shared
Members can influence each other
All experience a sense of accomplishment
Stages in Team Building
• Stage 1: Forming
• Stage 2: Storming
• Stage 3: Norming
• Stage 4: Performing
Stage 1: FORMING
Teambuilding
• Define team
• Determine individual roles
• Develop trust and communication
• Develop norms
Task
• Define problem and strategy
• Identify Information needed
Role of Team Leader:
• Encourage and maintain open communication.
• Help the team to develop and follow team norms.
• Help the team focus on the task.
• Deal constructively with conflict.
Role of Recorder:
• Keep a record of team meetings.
• Maintain a record of team assignments
• Maintain a record of the team's work.
PR Person role:
• Contact resource people outside of the team.
• Correspond with the team's mentor.
• Work to maintain good communication among team
members.
Stage 2: STORMING
During the Storming stage team members:
• Realize that the task is more difficult than
they imagined;
• Have fluctuations in attitude about
chances of success;
• May be resistant to the task
• Have poor collaboration.
Storming Diagnosis
• Do we have common goals and objectives?
• Do we agree on roles and responsibilities?
• Do our task, communication, and decision systems work?
• Do we have adequate interpersonal skills?
Negotiating Conflict
• Separate problem issues from people issues.
• Be soft on people, hard on problem.
• Look for underlying needs, goals of each party rather than specific
solutions.
Addressing the Problem
• State your views in clear non-judgmental language.
• Clarify the core issues.
• Listen carefully to each person’s point of view.
• Check understanding by restating the core issues.
Stage 3: Norming
During this stage members accept:
• Their team
• Team rules and procedures
• Their roles in the team; and
• The individuality of fellow members
Team members realize that they are not

going to crash-and-burn and start helping
each other.
Behaviors
• Competitive relationships become more cooperative.
• There is a willingness to confront issues and solve problems.
• Teams develop the ability to express criticism constructively.
• There is a sense of team spirit.
Giving Constructive Feedback

• Be descriptive.
• Don’t exaggerate.
• Don’t be judgmental.
• Speak for yourself.
• Use “I” messages.
• Restrict your feedback to things you know for certain.
• Help people hear and accept your compliment when giving positive feedback.
Receiving Feedback
• Listen carefully.
• Ask questions for clarity.
• Acknowledge the feedback.
• Acknowledge the valid points.
• Take time to sort out what you heard.
Stage 4: PERFORMING
Team members have:

• Gained insight into personal and team processes
• A better understanding of each other’s strengths and
weaknesses
• Gained the ability to prevent or work through
group conflict and resolve differences
• Developed a close attachment to the team
Recipe for Successful Team
• Commitment to shared goals and objectives.
• Clearly define roles and responsibilities.
• Use best skills of each.
• Allows each to develop in all areas.
• Clear communication.
• Beneficial team behaviors; well-defined decision
procedures and ground rules.
• Balanced participation.
• Awareness of the group process.
• Good personal relationships.
• The most important contribution a team leader can make
is to ensure a climate that enables team members to
speak up and address the real issues preventing the goal
from being achieved. Effective systems and processes.
DIMENSIONS OF TEAM BUILDING
• Commitment.
• Trust.
• Purpose.
• Communication.
• Involvement.
• Process Orientation.
• Continuous Improvement.
TEAM EFFECTIVENESS
• Team goals.
• Participation.
• Feedback.
• Team decision making.
• Leadership.
• Problem solving.
• Conflict.
• Team member resources.
• Risk taking.
Behavior Roles of Team Members
Task-oriented behaviors
Focus on what a team needs to do to get the job done
Facilitate and coordinate decision-making tasks.
Relationship-oriented behaviors
Focus on the social needs of the team
Deal with team tasks, sentiments, and viewpoints.
Self-oriented behaviors
Focus only on the needs of individual team members,
sometimes at the cost of the team.
Barriers to Teambuilding
• Credibility of the project leader.

• Unclear project objectives.
• Changing goals and priorities.
• Lack of team definition and structure.
• Confusion about roles and responsibilities.
• Performance appraisals that fail to recognize teamwork.
• Excessive team size.
Advantages Of Teambuilding
• Range Of Options.
• Division Of Work.
• Motivation.
• Help in Decision Making.
• Efficiency.
Types Of Teams
Problem Solving
Teams created for solving specific problems.
Example: How can we raise funds?
Cross Functional Team

Teams created from same hierarchical level.
Example: To control product cost. Like people
from different department with same
hierarchical level set the product cost.
Manager of Marketing and Finance.
Types Of Teams
Self Managed Team
A group of people working together in their own ways
toward a common goal which is defined outside the
team.
Example: James River manufacture cardboard boxes as
defined by executive leadership.
Virtual Team
The team which cannot interact physically but on
the internet or by digital resources
Example: Employees of IBM and Microsoft are
virtual team. They interact with their members by
Internet.
Reasons For Team Building
• Improving communication
• Making the workplace more enjoyable
• Motivating a team
• Getting everyone "onto the same page",
including goal setting
• Helping participants to learn more about
themselves (strengths and weaknesses)
• Improving team productivity
• Practicing effective collaboration with team
members
Summary
• A team is a group of people working
towards a common goal
• Team building is a process of enabling
them to achieve that goal
• If they are only a group, then traditional
techniques can be a waste of time/money
or even counter-productive

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What are the goals of team building?

What are the stages of team building?

TEAM BUILDING

TOGATHER WE CAN ACHIEVE MORE

• A group of people is not a team

Team members realize that they are not

Giving Constructive Feedback

Team members have:

• Credibility of the project leader.

Cross Functional Team

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