Republic of the Philippines

QUIRINO STATE UNIVERSITY

Diffun, Quirino

OFFICE OF THE STUDENT AFFAIRS AND SERVICES

frontline services

CITIZEN’S
CHARTER
 Republic of the Philippines
QUIRINO STATE UNIVERSITY
Diffun, Quirino

HEALTH SERVICES
MEDICAL

Schedule of Availability of Service

 Monday to Friday
 8:00am – 5:00pm

Who may avail of the Service:

 Students currently enrolled at the Quirino State University Diffun Campus
 Staff /Faculty
 Community/Visitors

What are the requirements:

 Valid ID

Provision of Health Inspection/Physical Examination during Enrolment

Duration: Ten (10) minutes and Thirty (30) seconds

STEPS/PROCESS Duration Requirements Person
Client Service Provider Responsible
1. Fill up the Log-in Book Give the Student Health 3mins ID Health
and the Student Health Record Form to the Client Aid/Nurse
Record Form
Review all the forms and Log
–in Book if filled-up properly
2. Go to the admitting Thoroughly assessed the 5mins Clinic Visitation Health
area/examination area patient through: Form Aid/Nurse
-Gross Physical Examination
- -Health Interview
-Observation
-Measurement
 Vital signs (BP, RR,
PR, BT, Ht and Wt.,
etc.)

Get necessary data and

document it
3. Let the client log at Sign the Enrolment Form 30 secs Enrolment Form Health
Vital Signs record as Aid/Nurse
per course
Randomly Done
4. Let the patient fill the Provide the Patient 2mins Patient Health
Patient Satisfaction Satisfaction Survey Form Satisfaction Aid/Nurse
Survey and Submit it Survey

Total Response Time: 10 minutes and 30 seconds

 Provision of Consultation-Treatment and Other Services

Duration: Nineteen (19) minutes

STEPS/PROCESS Duration Requirements Person
Client Service Provider Responsible
1. Fill up the Log-in Book Give the Clinic Visitation Form 2mins ID Health
to the Client Aid/Nurse
-Register for consultation by
filling-up the Clinic Visitation Review all the forms and
Form and Log at consultation Books if filled-up properly
and Treatment Book
2. Go to the admitting Assessed the patient through: 5mins Clinic Visitation Health
area/examination area -Interview Form Aid/Nurse
-Observation
-Fill up necessary forms -Measurement
 Vital Signs  Vital signs (BP, RR,
record as per PR, BT, Ht and Wt.,
course etc.)
 Blood Glucose  Blood test (Blood
Monitoring Glucose Test)
Sheet
Get necessary data and
document it
3. Proceed to the Carry out Nursing Intervention 10 mins Clinic Visitation Health
Treatment Area/ (dependent/independent) Form Aid/Nurse
Rehabilitation Area -Dispensed medicines
-Health Education
-Final Instructions
Sign necessary data -Making of Certifications and
forms Referrals
-Medicine Inventory -Inform patient of next visit
Randomly Done
4. Let the patient fill the Provide the Patient 2mins Patient Health
Patient Satisfaction Satisfaction Survey Form Satisfaction Aid/Nurse
Survey and Submit it Survey

Total Response Time: 19 minutes

 Republic of the Philippines
QUIRINO STATE UNIVERSITY
Diffun, Quirino

HEALTH SERVICES
DENTAL

Schedule of Availability of Service

• Wednesday & Thursday
• 8:00am – 5:00pm

Who may avail of the Service:

• Students currently enrolled at the Quirino State University Diffun Campus
• Staff /Faculty
• Community/Visitors

What are the requirements:

• Valid ID

DENTAL SERVICES
a.) Dental Check-up
b.) Tooth Extraction
c.) Oral Prophylaxis
d.) Tooth Restoration

DURATION: Nine (9) minutes 30 seconds (without dental services)

Additional 30 minutes if with dental services

STEPS/PROCESSES REQUIRE-MENTS / PERSON

DURATION
CLIENT SERVICE PROVIDER FORMS RESPONSIBLE

Record all services in the

patient’s card and in the
logbook.
Keep patient’s card in the file
cabinet
Examine patient if indicated:
- tooth extraction
-oral prophylaxis
-tooth restoration
7. Filling-up of Patient's Satisfaction
1minute Edgar A. Ulep, RM
survey form survey
Total Response Time 40 minutes 30 seconds
 Republic of the Philippines
QUIRINO STATE UNIVERSITY
Diffun, Quirino

OFFICE OF THE DEAN/PROGRAM CHAIR

I. ADMISSION SERVICE

New entrants and transferee students shall comply with the admission process set forth by the university.

STEPS/PROCEDURE Required Documents Fees Person

Client Service Provider Duration Charged Responsible
Present Check 5 Entrance Credentials Adviser, Program
College Entry Requirements minutes New Entrants: Chair, Dean
Admission Test Declaration as a New Original Form 138
(CAT) Result Student, and Conduct Certificate of Good
and Undergo Entrance Interview Moral Character
Entrance Authenticated copy
Interview of Birth Certificate
1 long ordinary folder
1 recent 2x2 ID
picture
 Pre
registration
Form
Transferee:
Honorable Dismissal
Complete Academic
Records
Certificate of Good
Moral Character
Authenticated copy of
Birth Certificate
1 long ordinary folder
and
·1 recent 2x2 ID picture
 Pre-
registration
Form
Old Students
Class Cards of previous
subjects enrolled /
Certificate of grades /
Evaluation Form

Student Data Sheet

Pre registration Form
Undertake Check College 5 New Adviser, Program
Screening and Admission Result minutes College Admission Test Chair, Dean
Approval GWA – 85 Result
CAS - passed Transferees
CAT Result
Official Transcript of
Record
Old
Qualifying Exam
(Sophomore)
Evaluation Form
Receive Check 3 min New Adviser, Program
Certification of Student Data Sheet and Pre Registration Form Chair, Dean
Acceptance Student’s Cumulative Transferees
(COA) Record Course Validating Form
Pre registration Form
Old
Student Data Sheet
Pre Registration Form
List Subjects to Issue Enrolment Form/ 5 New
be enrolled College Program / Class minutes Pre Registration Form
Schedule Transferees
Course Validating Form
Official Transcript of
Record / Certification of
Grades
Pre registration Form
Old
Student Data Sheet /
Evaluation Form /
Certification of Grades
Pre Registration Form

TOTAL RESPONSE TIME 23

minutes

OFFICIAL FORMS & CODING SYSTEM

SERVICES FORM CODE
Admission Client’s Log Book
Application for Admission
Personal Data Sheet
Student’s Cumulative Record
Pre Registration Form
Department Clearance
Testing Entry Requirement Form
Qualifying Examination
Course Validating Form
 Republic of the Philippines
QUIRINO STATE UNIVERSITY
Diffun, Quirino

OFFICE OF GUIDANCE, COUNSELING, ADMISSION & SCHOLARSHIP (OGCAS)

I. ADMISSION SERVICE
New entrants and transferee students shall comply with the admission process set forth by the university.

STEPS/PROCEDURE Required Documents Fees Person

Charged Responsible
Client Service Provider Duration

1. Log in on Issue Application Entrance Credentials Ma. Eliza O.

client’s Log for Admission and Bagguatan
Book and Personal Data 3 min New Entrants:
Sheet (PDS)
Secure Forms; and Check Original Form 138
Application for Entrance Certificate of Good
Admission and credentials Moral Character
Authenticated copy of
Personal Data Birth Certificate
Sheet Forms 1 long ordinary folder
1 recent 2x2 ID picture
Transferee:

Honorable Dismissal
Complete Academic
Records
Certificate of Good
Moral Character
Authenticated copy of
Birth Certificate
1 long ordinary folder
and
· 1 recent 2x2 ID picture
2. Pay Testing Receive and 2 min Testing Fee Receipt P100.00 Phoebe M.
Fee at the Record Testing Castillo
Cashier’s Office Fee Receipt; and
Czarina M.
Issue Examination Celestino
Schedule/Claimin
g Stub

3. Take the Check Examinee’s 1 hr & 15 min Examination Schedule Phoebe M.

Examination as attendance; and Stub Castillo
scheduled
Administer, Czarina M.
Check, Score Celestino
College
Admission Test
(CAT)

4. Subject Self Conduct Entrance 10 min Test Result Claiming Stub Jenalyn M.
for Entrance Interview, Career Sarmiento
Interview and Counseling; and
Career Release Test
Counseling Result using the
Entry
Requirements
Form
5. Log out on
the Client’s Log
Book

TOTAL RESPONSE TIME 1 hour & 30

min.

II. ISSUANCE /AUTHENTICATION OF GOOD MORAL CHARACTER CERTIFICATION

STEPS/PROCEDURE Required Documents Fees Person Responsible
Charged
Client Service Provider Duration

1. Log in on Administer Client’s 3 min Honorable Dismissal P30.00 Ma. Eliza O.

client’s Log Needs Checklist; and from the University per copy Bagguatan
Book and other pertinent Forms: Registrar
present Official
Receipt of (For Transferee-OUT
certification fee students only)
secured from Form 7 (Graduates)
the Cashier’s
Form 8A (Transferee-
Office
out)

2. Wait for the Verify Client’s 7 min Properly Filled-up Form Ma. Eliza O.
document Information from 7/ Form 8A Bagguatan
requested Students’ Data; and

Release document
requested

TOTAL RESPONSE TIME 10 min

III. INDIVIDUAL COUNSELING

STEPS/PROCEDURE Duration Required Fees Person Responsible
Charged
Client Service Provider Documents

Log in on client’s Administer Client’s Maximum Properly Filled-up Jenalyn M.

Log Book and Needs Checklist, of 40 min Client’s Needs Checklist Sarmiento
present Referral Conduct Intake per and Referral Form duly
Form (if Interview; and session endorsed by a certain
applicable) faculty member of
endorsed by a Arrange & Prepare personnel
certain faculty schedule of sessions (if
member or applicable)
personnel

TOTAL RESPONSE TIME 40 min

IV. SCREENING of STUDENT- APPLICANTS for SCHOLARSHIP/FINANCIAL ASSISTANCE
STEPS/PROCEDURE Duration Required Fees Person Responsible
Charged
Client Service Provider Documents

1. Log in on Check and verify 5 min ∙ Certificate of Czarina Frances M.

client’s Log documents Scholarship awarded Celestino
Book; Secure for the last semester
and fill-up attended
Applicant
Information ∙ Certified copy of Jenalyn M.
Form; and Grades for the latest Sarmiento
Submit semester attended
documentary
Requirements ∙ Assessment of Fees

∙ Photocopy of School
ID Additional
Requirements if
applicable:

∙ Certificate of
Indigency and/or other
proof of parent’s
income

∙ Certificate of
Incumbency of the
parent barangay official
attested by the Local
Gov’t Operations
Officer

∙ Birth Certificate

∙ Marriage Certificate of
parents

2. Pay Receive & Record 3 min P30.00 Jenalyn M.

Certification Fee Official Receipt and Sarmiento
and Receive Issue Certificate of
Certificate of Scholarship
Scholarship
OFFICE OF GUIDANCE, COUNSELING, ADMISSION & SCHOLARSHIP (OGCAS)
OFFICIAL FORMS & CODING SYSTEM
SERVICES FORM CODE
Admission Client’s Log Book
Application for Admission
Client’s Log Book
Personal Data Sheet
Testing OR (Testing Fee) Record Book
Examination Schedule/Claiming Stub
Examinees Control Sheet
(CAT) Answer Sheet
Counselling Intake Form
Entry Requirement Form
Issuance and Authentication of GMRC Client’s Needs Checklist
Graduates Monitoring Form
Transferee-OUT Information Form
Counselling Client’s Needs Checklist
Referral/Feedback Form
Counselling Intake Form
Counselling Contacts
Screening of Scholarship applicants Client’s Log Book
Applicant Application Form
Checklist of Documentary Requirements
Certificate of Scholarship
 Republic of the Philippines
QUIRINO STATE UNIVERSITY
Diffun, Quirino

STUDENT REGISTRATION AND RECORDS

FRONTLINE SERVICE

I. ISSUANCE OF PRE-REGISTRATION AND REGISTRATION FORM, ASSESSMENT OF APPROVED ENROLLED

SUBJECTS AND ISSUANCE OF CLASSCARDS

REQUIREMENT/ FEES PERSON

STEPS/PROCESS
FORM RESPONSIBLE
DURATION
CLIENT SERVICE
PROVIDER
A. Pre-Registration
a. New, Transferees,
Second Courser
students

1. Present COA, CAT Results and 30 sec - Entry Registrar /Staff

Entry requirements requirement
- COA & CAT
2. Receives Pre- registration and Result
Registration form 20 sec

TOTAL RESPONSE TIME 50 sec.

b. For old students/Graduate Registrar /Staff

school students
1. Present duly 10 sec.
accomplished clearance
2. Secure evaluation of grades 1 min.

TOTAL RESPONSE TIME 1 min & 10

sec
B. Registration

a. Submits duly accomplished

and approved Registration 2 min
form Registrar /Staff
b. Receives assessed Assessment
computer generated 10 sec form
Registration form

TOTAL RESPONSE TIME 2 min & 10

sec

C. Issuance of Class cards

a. Submits duly accomplished and

approved Registration form 15 sec Official receipts
including required documents Registrar /Staff

b. Receives and counts of class

cards issued
45 sec Class cards
TOTAL RESPONSE TIME 1 min
II. ISSUANCE OF CHANGE MATRICULATION (Changing, Adding, and Dropping of Subjects)

REQUIREMENT/ FEES PERSON

STEPS/PROCESS
DURATION FORM RESPONSIBLE
CLIENT SERVICE PROVIDER
a. Secures and - Interviews student
accomplish request on 1 min Registrar /Staff
for change of reasons for change
matriculation in matriculation

b. Presents latest 15 sec - Official Receipt

validated Checks OR & issues - Change
assessment Change Matriculation form
and present OR for matriculation form
the form to be for the student to
accomplished accomplish
15 sec Change
c. Presents duly Matriculation form
signed Verifies approved
Change Change
matriculation Matriculation form
form & surrender
class
card and assessment
form in case of
dropping

d. Waits for the

issuance
of rectified
assessment form
including copy of
Change
matriculation
form & additional
class
card if required

1 min &
TOTAL RESPONSE 30 sec
TIME

III. ISSUANCE OF WITHDRAWAL OF REGISTRATION FORM

REQUIREMENT/ FEES PERSON

STEPS/PROCESS
DURATION FORM RESPONSIBLE
CLIENT SERVICE PROVIDER
a. Presents OR to - Interviews student on
secure Withdrawal of reasons for withdrawal 2 min - Official Receipt Registrar /Staff
Registration form of registration. Checks - Withdrawal of
OR & issues Withdrawal Registration
of form
Registration form for
the student to
b. Presents duly signed accomplish 15 sec - Withdrawal of
Withdrawal of Registration
Registration form - Verifies approved form
& surrender Withdrawal of
assessment form and Registration form - Assessment
class cards received Form

c. Receives entry 20 sec

academic documents
submitted - Cancel/drop student
 registration in the
d. Informs Cashiering Student Information & - Assessment
division as to approved Accounting System Form
withdrawal of (SIAS)
registration

2 min &
TOTAL RESPONSE 35 sec
TIME

IV. ISSUANCE OF SHIFTING/PROGRAM CHANGES APPLICATION FORM

REQUIREMENT/ FEES PERSON

STEPS/PROCESS
DURATION FORM RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Interviews student 20 sec
Request for reasons for program
Documents shift

2. Presents OR to Verifies OR 10 sec Official Receipt Registrar /Staff

secure Shifting submitted & issues
Application form Shifting form
Shifting
3. Accomplishes & Checks and verifies if 1 min Application Form
submits Shifting the student has
Application form in undergone academic
3 counseling and
copies shifting is consented
by parent/guardian
and approved by the
Program chair of the
current and new
programs.
Releases copy of 10 sec
4. Receives copy of duly accomplished
duly noted Shifting shifting form
form
TOTAL RESPONSE 1 min &
TIME 40 sec
V. ISSUANCE AND RETRIEVAL OF COURSE VALIDATING/CREDITING FORM

REQUIREMENT/ FEES PERSON

STEPS/PROCESS
DURATION FORM RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Interviews student 20 sec
Request for reasons for Program
Documents shift

2. Presents OR to Verifies OR submitted 10 sec Official Receipt Registrar /Staff

secure Course & issues Course
validating/crediting validating/crediting
form form

3. Accomplishes & Receives, checks and 1 min - Course

submits Course verifies if the student validating/crediting
validating/crediting has undergone Form
form in 3 copies academic evaluation -Student Evaluation
and must be form
approved by the
Program chair/Dean,
and Director for
Instruction.

TOTAL RESPONSE 1 min &

TIME 30 sec

VI. ISSUANCE AND RETRIEVAL OF PERMIT TO CROSS ENROLL APPLICATION FORM

1. Outbound Cross Enrollment

REQUIREMENT/ FEES PERSON

STEPS/PROCESS
DURATION FORM RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s -Interviews student 2 min
Request for
Documents

2. Receives Permit to - Issues Permit to Cross 1 min - Permit to Cross

Cross enroll enroll application form enroll application
application form and must be endorsed form
by Prog. Chair/Dean Registrar /Staff
and approved by
Director for Instruction.

3. Submits duly Records and files duly 1 min Approved Permit

approved request approved Permit to to Cross enroll
for recording and Cross enroll application application form
issuing cross form
enrollment permit

TOTAL RESPONSE 4 min

TIME
2. Inbound Cross Enrollment

REQUIREMENT/ FEES PERSON

STEPS/PROCESS
DURATION FORM RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s -Interviews student 2 min
Request for
Documents

2. Presents required - Issues Permit to Cross 3 min - Permit to Cross

documents (Cert. of enroll (Inbound) enroll (Inbound)
Good Moral Application form Application form
Character, Letter of
Recommendation Registrar /Staff
from Dean of Home
school, Cross
enrollment Permit
from Home school)

3. Receives Permit to Records and files duly 2 min Approved Permit

Cross enroll approved Permit to to Cross enroll
(Inbound) Cross enroll (Inbound) (Inbound)
Application form Application form Application form

3. Submits duly
approved Cross
Enrollment
Application form for
recording purposes

TOTAL RESPONSE 7 min

TIME

VII. ISSUANCE OF COMPLETION FORMS

REQUIREMENT/ FEES PERSON

STEPS/PROCESS
DURATION FORM RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s -Interviews student 1 min
Request for
Documents

2. Presents O.R & - Checks OR 5 sec - Completion

waits issuance of Form Registrar /Staff
completion form

3. Receives - Issues no. of 1 min

Completion Form Completion form - Official Receipts
basing from amount of
receipts submitted
TOTAL RESPONSE 2 min & 5
TIME sec
VIII. ISSUANCE OF CERTIFICATIONS

1. Student Grades

REQUIREMENT/ FEES PERSON

STEPS/PROCESS
DURATION FORM RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s -Interviews student & 20 sec
Request for verifies grades posted
Documents

2. Presents OR for -Verifies clearance & 3 min - Official receipt P30.00

currently enrolled OR submitted & - Clearance Registrar /Staff
students & evaluates grades of - Grading sheet
clearance & receipt requesting student
of payment for
inactive students 5 min Certification of
Encodes/prints Grade
3. Waits for the Certification of Grades
issuance of 2 min
Certification of
Grades Issues & signs
Certification of Grade
4. Receives
Certification of
Grade

TOTAL RESPONSE 10 min &

TIME 20 sec

2. Certification of Enrolment, Graduation, Total Earned Units, Records check confirming attendance of student

REQUIREMENT/ FEES PERSON

STEPS/PROCESS
DURATION FORM RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s -Interviews client to
Request for determine purpose 2 min
Documents of request & Registrar /Staff
authority of client
requesting for
document in the
absence of the
student
2. Secures clearance - Issues clearance - Data on
form for completion form regarding fees 10 min enrolment P30.00
to be charged, - List of
payment of back Graduates Registrar /Staff
accounts, if any & - Individual
informs deficiency to Records of
be complied student
-Clearance form
3. Submits clearance, - Checks & verifies
receipt, authorization authorization 5 min Registrar /Staff
of - Prepares
representative/proxy certification
4. Receives -Signs & issues 1 min
certification certification Registrar /Staff

TOTAL RESPONSE 18 min

TIME
3. Change of Information

REQUIREMENT/ FEES PERSON

STEPS/PROCESS
DURATION FORM RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s -Interviews client 30 sec
Request for Registrar /Staff
Documents
2. Pays Change of - Verifies OR and 5 min - OR P60.00
Information fee to student information -Affidavit Registrar /Staff
the Cahier and -photocopy of
comply with the Birth Certificate
required documents
3. Submits duly - Rectifies requested 5 min Change of
accomplished change of student Information Registrar /Staff
Change of information form
Information
including required
documents
4. Receives copy of Signs and issues copy 1 min Accomplished
duly accomplished of duly accomplished Change of Registrar /Staff
Change of Change of Information Information
Information form form
form
TOTAL RESPONSE 11 min &
TIME 30 sec

IX. ISSUANCE OF STUDENT EVALUATION

REQUIREMENT/ FEES PERSON

STEPS/PROCESS
DURATION FORM RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Interviews client 1 min
Request for Registrar /Staff
Documents
2. Secures clearance - Issues clearance form 15 min - Curriculum
form for completion - Checks, verifies & - Enrolment
evaluates deficiencies - Grade sheets Registrar /Staff
as to documents - Completion
submitted, grade forms
posted & academic
status of student
3. Submits - Receives duly
Completion accomplished 5 min P30.00
form/clearance/OR clearance Registrar /Staff
- Updates/encodes
completion of
deficiencies
- Prepares evaluation
form
4. Receives -Signs, records & 1 min Evaluation form
Evaluation form releases evaluation Registrar /Staff
form
TOTAL RESPONSE 22 min
TIME
X. RELEASE OF SCHOOL CREDENTIALS

1. Transfer Credentials/Honorable Dismissal

REQUIREMENT/ FEES PERSON

STEPS/PROCESS
DURATION FORM RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Interviews client 1 min
Request for Registrar /Staff
Documents
2. Secures clearance - Locates & evaluates - Clearance form
form & complies the student individual 10 min - Request form
with required record as to grades - Grade sheets
document, if any posted - Completion P20.00
- Checks & prepares forms Registrar /Staff
F-137A/OTR which are - Certification P30.00
part of the admission & Honorable
requirement Dismissal
-Notifies student as to
his deficiencies or
lacking requirements

3. Submits duly - Verifies document

accomplished submitted 2 min OR
clearance, Receipts, Completion form Registrar /Staff
GM Certificate
issued by the
Guidance Counselor
& other document
required
4. Waits for the -Prepares transfer Certification of P30.00
issuance of transfer credential 5 min Grades Registrar /Staff
credential accompanied by a
certification of grades
5. Receives duly - Signs, records &
accomplished issues transfer 2 min Registrar /Staff
transfer credential credentials &
(Hon. Dismissal) certification of grades
TOTAL RESPONSE 20 min
TIME

2. Diploma/Certificate

REQUIREMENT/ FEES PERSON

STEPS/PROCESS
DURATION FORM RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Interviews client 1 min
Request for Registrar /Staff
Documents
2. Presents receipt of - Verifies receipts of - Student (prevailing
payment, school ID payment, student 2 min clearance fee applied Registrar /Staff
or other information & - OR upon)
identification cards clearance submitted
on student’s jacket
3. Receives - Signs & releases 1 min - Authorization
diploma/certificate diploma/certificate letter, valid ID in Registrar /Staff
case of proxy
TOTAL RESPONSE 4 min
TIME
XI. ISSUANCE OF CERTIFICATION, AUTHENTICATION VERIFICATION (CAV)

REQUIREMENT/ FEES PERSON

STEPS/PROCESS
DURATION FORM RESPONSIBLE
CLIENT SERVICE PROVIDER
1.Fill out client’s - Verifies request
Request for - interviews client 30 sec Registrar /Staff
Documents
2. Presents OR, - Receives document 15 sec - original &
original & presented photocopies of
photocopy of - verifies & 15 sec diploma & OTR’s Registrar /Staff
document to be countercheck
authenticated payment made to
- Acts on that of requested no. 2 min
written/mailed of copies
request -Checks and verifies
authenticity of 3 min
document submitted
- Authenticates
document
3. Waits for release Prepares & signs P80.00
of requested endorsement letter 6 min P30.00 Registrar /Staff
document accompanied by the
authenticated P30.00/doc
documents
4. Receives Records & releases
requested requested document 3 min Registrar /Staff
documents
TOTAL RESPONSE 15 min
TIME
Date: July 27, 2017
 Republic of the Philippines
QUIRINO STATE UNIVERSITY
Diffun, Quirino

LIBRARY

I. Procedure in the Signing of Clearance

STEPS/PROCESS REQUIREMENT/ FEES PERSON RESPONSIBLE

FORM
CLIENT SERVICE DURATION
PROVIDER

A. With Accountability

1. Log-in as user 30 sec.

2. Librarian will check the 30 sec.

record in the data base

3.Click the name and the 5 sec. Librarian/Staff

book to know the amount to
be paid

4. The student will pay the 10 sec.

amount and sign the
collection record.

5.Sign clearance
University I.D. 5 sec.

B. No. Accountability

1. The Librarian will check 30 sec.

the record in the data base

2. Sign the Clearance 5 sec.

TOTAL RESPONSE TIME 1 min. & 55

sec.
II. Procedures During Enrolment

STEPS/PROCESS REQUIREMENT/ FEES PERSON

FORM RESPONSIBLE
CLIENT SERVICE DURATION
PROVIDER
A. New Student

1.The student will present 1 min.

properly filled up enrolment
fand assessment form to the
Circulation Officer. Librarian/Staff
2.Enter needed data to the 2 min
QSU LUMS.
3.Save then proceed to 30 sec.
validation.

4.Sign enrolment form 30 sec

TOTAL RESPONSE TIME 4 min.

B.Old Student

1.the student will present 30 sec.

properly filled up enrollment
and assessment forms to
the Circulation Officer.
2.Revalidate Students’ 1 min. Librarian/Staff
information found in the
“Master listof the LUMS”.
Course, Year and Academic
Year.
3. Save/Sign students 20 sec.
enrolment form

TOTAL RESPONSE TIME 1 min & 50

sec

III. A. Procedures Borrowing Books

STEPS/PROCESS REQUIREMENT/ FEES PERSON RESPONSIBLE

FORM
CLIENT SERVICE DURATION
PROVIDER

1. Log-in as user to the LUMS 10 sec.

2. locate the desired books 1.min &30
from the shelves. sec.
Librarian/Staff
3.If the book is not available , 1 min.
ask assistance from the CO.
4.Check the data base and 1 min.
the shelves or suggest
possible substitute.
5.if the book is in the shelf. 20 sec.
, bring the borrowed book/s
to the circulation officer.
6.Enter the name of the 15 sec
borrower and the accession
number in the data base.
7.Issue the book/s to the 15 sec.
borrower.

TOTAL RESPONSE TIME 4 min.& 30

sec.

III. B. Procedures Returning Books

STEPS/PROCESS REQUIREMENT/ FEES PERSON RESPONSIBLE
FORM
CLIENT SERVICE DURATION
PROVIDER

1. . Log-in as user to the 10 sec

LUMS 15 sec.
2. Bring the borrowed book
to the Circulation officer 20 sec.
(CO).
3.the CO search for the 10sec. Librarian/Staff
borrower ‘s record from the 20 sec.
data base .
4. Overdue? 30 sec.
5.Pay corresponding amount
to the CO. 15 sec
6.The CO check the amount
in the data base then paid
and sign at the collection
book.
7.Click “Return” from data
base.

TOTAL RESPONSE TIME 2 min.

ID PROCESSING

I. NEW STUDENT I.D PROCESS

STEPS/PROCESS REQUIREMENT/ FEES PERSON RESPONSIBLE
FORM
CLIENT SERVICE DURATION
PROVIDER

A. New Student I.D

1. Student Log-in to the 15 sec.

E-library

2. Present assessment 5 sec.

form.

Library Staff
3.Log-in to the I.D process. 10 sec.

4. Receives assessment form. 5 sec

5. Fill up registration form for 1 min & 10
student I.D. sec.

6 .I.D Process/Print 3 min. &

45.sec.

7. Sign Asessment Form 5 sec

(SCHOOL I.D), Issue 10 sec.
University I.D.

TOTAL RESPONSE TIME 4 min. &

45` sec.

II. REPRINT / RENEWAL OF I.D

STEPS/PROCESS REQUIREMENT/ FEES PERSON
FORM RESPONSIBLE
CLIENT SERVICE DURATION
PROVIDER

B. Reprint/ Renewal of I.D

1. E-Libray Student Log-in 15 sec.

2. Present I.D P100/

a.Receipt (OR) LACE P100
b.Student Renewal Slip 5 sec.
Library Staff

3.Log-in to the I.D process.

10 sec.

4. Receive OR and renewal

slip. 5 sec

5. Process 1 min. & 30

sec.
a.Update record/student
info. I.D Picture/Signature

6.Print 55 sec.

7. Issue University I.D 10 sec.

TOTAL RESPONSE TIME 3 min & P200

10 sec
III. FACULTY AND STAFF

STEPS/PROCESS REQUIREMENT/ FEES PERSON RESPONSIBLE

FORM
CLIENT SERVICE DURATION
PROVIDER

1. Log-in to the I.D Process 20 sec.

2. Fill up Information form 1min Library Staff

3.Process 4 min.

4.Print 55sec.

5.Issue Faculty and Staff I.D 5 sec.

TOTAL RESPONSE TIME 6 min. &

20 sec.
 Republic of the Philippines
QUIRINO STATE UNIVERSITY
Diffun, Quirino

OFFICE OF THE UNIVERSITY CASHIER

SERVICE STANDARD: Collection of fees and other receivables and issuance of Official Receipts
STEPS/PROCESS REQUIREMENT/ PERSON RESPONSIBLE
FORM
CLIENT SERVICE DURATION
PROVIDER
1. Present Basis for Receives 2 minutes Assessment Form/ Josefina G. Luis
payment document School ID / Gate
and verifies Pass
account
2. Pays Receives 2 minutes Josefina G. Luis
payment &
Issues
Official
Receipts
3. Receives Official Updates 2 minutes Josefina G. Luis
receipts Records