Republic of the Philippines

Province of Benguet
Municipality of La Trinidad

MUNICIPAL HEALTH SERVICES OFFICE

Municipality of La Trinidad, Benguet CITIZEN’S CHARTER Page

 RABIES CONTROL PROGRAM
A. ABOUT THE SERVICE

The National Rabies program aims to increase awareness among the people regarding
animal bites and their management. And since rabies vaccines are still expensive, the program
emphasizes on prevention of bites and immunization of dogs.

The Municipal Health Services Office is a DOH accredited and PHIC certified Animal Bite
treatment Center health facility and is known as the La Trinidad Animal Bite Treatment Center. As
such, it has the proper infrastructure, trained health workers and available logistics for the
management of animal bite cases.

B. WHO CAN AVAIL OF THE SERVICE

Any person who is an animal bite case who wants to avail treatment.

C. REQUIREMENTS

1. Personal Appearance.

D. FEES

1. Anti-Rabies Vaccine (ARV

- ₱200 X 2 shots= ₱400.00
- ₱400 X 3 doses= ₱1 200.00
2. RIG
- Dose depends on weight
- May buy from outside pharmacy

E. AVAILABILITY OF THE SERVICE

8AM-5PM

1. Main Health Center: Monday, Thursday & Friday (AM only)

F. HOW TO AVAIL OF THE SERVICE

PROCESSING PERSON/S
STEP APPLICANT/CLIENT SERVICE PROVIDER
TIME RESPONSIBLE
REGISTER and GET REGISTER and ISSUE Nurses and
1 number. number to client. 1 Minute Midwives
ADMIT client. (Profile,
SUBMIT self for Nurses and
2 Vital Signs, History of 5 Minutes
admission. Midwives
illness).
PERFORMS
PROCEED to the Assessment and
3 5 Minutes Medical Doctors
Consultation Room Management plan for
the Client.
CARRY-OUT Doctor’s
PROCEED to the order/management
4 10 Minutes Nurses
Treatment Room plan. Remind follow up
schedule)
DISPENSE Medicines,
IEC on dosages, route
PROCEED to the and schedule of intake Nurses and
5 8 Minutes
Drug Room. of medicines, IEC on Midwives
Rabies Elimination,
Remind follow-up.
TOTAL RESPONSE TIME = 29 minutes
FLOW CHART ON ANIMAL BITE CASES

START

REGISTER and GET number.

SUBMIT self for admission.

PROCEED to the Consultation Room

PROCEED to the Treatment Room

END

Priorities:
Emergency Cases
Pregnant
PWD
Senior Citizen
 NATIONAL TUBERCULOSIS CONTROL PROGRAM
A. ABOUT THE SERVICE

The National Tuberculosis Control Program (NTP) remains to be among the priority
programs of the DOH to ensure that the NTP policies and the Directly observed Treatment Short
Course Chemotherapy (DOTS) strategies are implemented.

B. WHO CAN AVAIL OF THE SERVICE

Any person, who is presenting signs and symptoms of TB who needs to avail of
standardized Short Course Chemotherapy (SCC) with Directly Observed Treatment Short Course
(DOTS).

C. REQUIREMENTS

1. Personal Appearance.
2. Chest X-ray Film.
3. Referral Form from previous consultations, if any

D. FEES

1. Anti TB Drugs bought by LGU User’s Fee at cost:

a. INH= ₱55/120ml
b. Rifampicin= ₱199/120ml
c. PZA= ₱249/120ml
2. Anti-TB Drugs provided by PHO/DOH: Free

E. AVAILABILITY OF THE SERVICE

8AM-5PM

1. Main Health Center: Monday, Wednesday and Friday (AM only)

F. HOW TO AVAIL OF THE SERVICE

PROCESSING PERSON/S
STEP APPLICANT/CLIENT SERVICE PROVIDER
TIME RESPONSIBLE
REGISTER and
REGISTER and GET
1 ISSUE number to 1 Minute Nurses and Midwives
number.
client.
ADMIT client. (Profile,
SUBMIT self for
2 Vital Signs, History of 5 Minutes Nurses and Midwives
admission.
illness).
PERFORMS
PROCEED to the Assessment and
3 15 Minutes Medical Doctors
Consultation Room Management plan for
Client.
DISPENSE Medicines,
IEC on dosages, route
PROCEED to the
4 and schedule of intake 8 Minutes Nurses and Midwives
Drug Room.
of medicines, IEC on
TB, Remind follow-up.
TOTAL RESPONSE TIME = 29 minutes
FLOW CHART ON TB CONTROL PROGRAM

START

REGISTER and GET number.

SUBMIT self for admission.

PROCEED to the Consultation Room.

PROCEED to the Drug Room

END

Priorities:
Emergency Cases
Pregnant
PWD
Senior Citizen
 RTI/STI HIV-AIDS CONTROL PROGRAM
A. ABOUT THE SERVICE

The Sexually Transmitted Infections (STI) Control Program aims to provide IEC,
screening and management services. Although there are no recorded night spots in the
Municipality, we cannot claim to be safe from STI’s but due to fast urbanization of the Municipality
and Baguio night spots are just near makes it the more susceptible to STI’s. Furthermore the
fact is that STI’s are still taboo in our society some people with STI’s usually are shy or do not
come for treatment or screening hence, they prefer private clinics or hospitals.

B. WHO CAN AVAIL OF THE SERVICE

Any person who wants to avail treatment.

C. REQUIREMENTS

1. Personal Appearance.

D. FEES

Medicines procured by LGU and augmentation from DOH and PHO are given free.
Medicines that are not available at the health facility are prescribed.

E. AVAILABILITY OF THE SERVICE

8AM-5PM

1. Main Health Center: Monday, Wednesday and Friday (AM only)

F. HOW TO AVAIL OF THE SERVICE

PROCESSING PERSON/S
STEP APPLICANT/CLIENT SERVICE PROVIDER
TIME RESPONSIBLE
REGISTER and
REGISTER and Nurses and
1 ISSUE number to 1 Minute
GETnumber. Midwives
client.
ADMIT client. (Profile,
SUBMIT self for Nurses and
2 Vital Signs, History of 5 Minutes
admission. Midwives
illness).
PERFORMS
PROCEED to the Assessment and
3 10 Minutes Medical Doctors
Consultation Room Management plan for
Client.
SUBMIT self for
COLLECT specimen
specimen collection Medical
4 and PROCESS 1 Hour
to the Laboratory Technologist
specimen.
Services
DISPENSE Medicines,
IEC on dosages, route
PROCEED to the and schedule of intake Nurses and
5 of medicines, IEC on 8 Minutes
Drug Room. Midwives
STI, Remind follow-
up.
TOTAL RESPONSE TIME: 1 Hour & 24 Minutes
FLOW CHART ONRTI/STI HIV-AIDS PROGRAM

START

REGISTER and GET number.

SUBMIT self for admission.

PROCEED to the Consultation Room.

SUBMIT self for specimen

collection to the Laboratory

PROCEED to the Drug Room

Priorities:
1. Emergency Cases
2. Pregnant
END 3. PWD
4. Senior Citizen
 EXPANDED PROGRAM ON IMMUNIZATION
A. ABOUT THE SERVICE

The Expanded Program on Immunization (EPI) is one of the priority programs of the
Department of Health and the Local Government Unit. This is because immunization is a way of
preventing diseases afflicting children, which is the concern of Primary Health Care. Such
immunizable diseases are Measles, Tuberculosis, Diphtheria, Tetanus, Pertussis (whooping
cough), Poliomyelitis, Hepatitis B and Haemophilus influenza type b. These vaccines are
available free at the Main Health Center and in all Barangay Health Stations.

B. WHO CAN AVAIL OF THE SERVICE

All eligible children.

C. REQUIREMENTS

1. Personal Appearance (accompanied by parents/guardians).

D. FEES

E. AVAILABILITY OF THE SERVICE

AM-5PM

1. Main Health Center: Tuesday and Thursday

2. Barangay Health Stations: varies depending on their identified schedules
(please refer to postings at BHS).
F. HOW TO AVAIL OF THE SERVICE

PROCESSING PERSON/S
STEP APPLICANT/CLIENT SERVICE PROVIDER
TIME RESPONSIBLE
REGISTER and GET REGISTER and ISSUE Nurses and
1 1 Minute
number. number to client. Midwives
ADMIT client. (Profile,
SUBMIT self for Nurses and
2 Vital Signs, History of 5 Minutes
admission. Midwives
illness).
PERFORMS
Assessment and
Provide EPI services,
PROCEED to the EPI Conduct Health
3 10 Minutes Medical Doctors
Room Education on EPI &
related topics and
Remind follow up
schedule)
PROCEED to the DISPENSE Medicines,
Nurses and
4 Drug Room as IEC on EPI, Remind 8 Minutes
Midwives
needed. follow-up.
Total Response Time: 24 Minutes
 FLOW CHART ON EPI SERVICES

START

REGISTER and GET number.

SUBMIT self for admission.

PROCEED to the EPI Room

PROCEED to the Drug Room as needed.

END

Priorities:
Emergency Cases
Pregnant
PWD
Senior Citizen
 MATERNAL HEALTH CARE SERVICES
A. ABOUT THE SERVICE

The goal of the Maternal and Child Health (MCH) program is to achieve a well-baby and
mother, before, during and after pregnancy. This is because the mother and child are among the
most vulnerable group, with their delicate condition. Health promotions, protection from
complication are the primary concerns in Maternal Health Care Services.

B. WHO CAN AVAIL OF THE SERVICE

Pregnant or post-partum women who wants to avail of the services.

C. REQUIREMENTS

1. Personal Appearance.

D. FEES

Laboratory Fees: Main Health Center only

1. Complete Blood Count-₱50.00
2. Urine Exam-₱30.00

E. AVAILABILITY OF THE SERVICE

AM-5PM

1. Main Health Center: Tuesday and Thursday

2. Barangay Health Stations: varies depending on their identified schedules
(please refer to postings at BHS).
F. HOW TO AVAIL OF THE SERVICE

APPLICANT/CLIE PROCESSING PERSON/S

STEP SERVICE PROVIDER
NT TIME RESPONSIBLE
REGISTER and REGISTER and ISSUE Nurses and
1 GET number. number to client. 1 Minute Midwives
ADMIT client. (Profile,
SUBMIT self for Nurses and
2 Vital Signs, History of 5 Minutes
admission. Midwives
illness).
PERFORMS
Assessment and
management plan for the
Client. (Conduct Health
PROCEED to the
Education on Proper Nurses and
3 Maternal and Child 30 Minutes
Nutrition and Maternal Midwives
Room
Care, Administer
immunization if needed
and Remind follow up
schedule)
DISPENSE Medicines,
IEC on dosages, route
PROCEED to the
and schedule of intake of Nurses and
4 Drug Room as 8 Minutes
medicines, IEC on MHC Midwives
needed.
services, Remind follow-
up.
Total Response Time: 44 Minutes
 FLOW CHART ON

MATERNAL HEALTH CARE SERVICES

START

REGISTER and GET number.

SUBMIT self for admission.

PROCEED to the Mother & Child Room.

PROCEED to the Drug Room as needed.

END

Priorities:
Emergency Cases
Pregnant
PWD
Senior Citizen
 FAMILY PLANNING SERVICES
A. ABOUT THE SERVICE

Family Planning Program is directed towards the promotion and maintenance of the
health of mothers and children in the over-all well-being of the family. It provides the best
opportunity for couples to exercise their reproductive rights by planning births to occur when there
is the risk to the health of the mother and when there is the best chance of survival. Spacing is
what best describes the use of FP methods which was made available in all Barangay Health
Stations and Benguet General Hospital for easier accessibility and wider scope.

B. WHO CAN AVAIL OF THE SERVICE

Any person, who wants to avail FP commodities and other services to ensure proper
child spacing, optimum economic and physical health requirements for child bearing and other
matter related to FP.

C. REQUIREMENTS

1. Personal Appearance.

D. FEES

E. AVAILABILITY OF THE SERVICE

AM-5PM

1. Main Health Center: Tuesday and Thursday

2. Barangay Health Stations: with identified schedules
F. HOW TO AVAIL OF THE SERVICE

PROCESSING PERSON/S
STEP APPLICANT/CLIENT SERVICE PROVIDER
TIME RESPONSIBLE
REGISTER and
REGISTER and GET Nurses and
1 ISSUE number to 1 Minute
number. Midwives
client.
ADMIT client. (Profile,
SUBMIT self for Nurses and
2 Vital Signs, History of 5 Minutes
admission. Midwives
illness).
PERFORMS
Assessment and
Provide FP services,
PROCEED to the Conduct Health Nurses and
3 30 Minutes
Family Planning Room Education on FP & Midwives
related topics and
Remind follow up
schedule)
DISPENSE Medicines,
IEC on dosages, route
PROCEED to the Drug and schedule of intake Nurses and
4 8 Minutes
Room as needed. of medicines, IEC on Midwives
FP services, Remind
follow-up.
Total Response Time: 44 Minutes
FLOW CHART ON FAMILY PLANNING SERVICES

START

REGISTER and GET number.

.

SUBMIT self for admission.

PROCEED to the Family Planning Room.

PROCEED to the Drug Room as needed.

END
Priorities:
1. Emergency Cases
2. Pregnant
3. PWD
4. Senior Citizen
 HEALTHY LIFESTYLE & MANAGEMENT OF HEALTH RISKS
A. ABOUT THE SERVICE

World deaths from “lifestyle” diseases are expected to double by 2015 according to the
World Health Organization (WHO), unless all efforts are done to prevent them. The vast majority
of cases are caused by small number of known and preventable risk factors; three of the most
common are unhealthy diet, physical inactivity, and tobacco use.

The main objective of this is to reduce the mortality and morbidity rate of CVD. Others
would be to intensify case finding, treatment and follow up, to improve reporting and registration
of cases, and to strengthen the referral system.

B. WHO CAN AVAIL OF THE SERVICE

Any person who wants to avail lifestyle related disease management services.

C. REQUIREMENTS

1. Personal Appearance.
2. Laboratory results, if any

D. FEES

E. AVAILABILITY OF THE SERVICE

8AM-5PM

1. Main Health Center: Monday, Wednesday and Friday (AM only)

F. HOW TO AVAIL OF THE SERVICE

PROCESSING PERSON/S
STEP APPLICANT/CLIENT SERVICE PROVIDER
TIME RESPONSIBLE
REGISTER and GET REGISTER and ISSUE Nurses and
1 1 Minute
number. number to client. Midwives
Admit client. (Profile,
SUBMIT self for Nurses and
2 Vital Signs, History of 5 Minutes
admission. Midwives
illness).
PERFORMS
Assessment and
Provide consultation
PROCEED to the services, Conduct Health
3 10 Minutes Medical Doctors
Consultation Room Education on Healthy
Lifestyle & related topics
and Remind follow up
schedule)
DISPENSE Medicines,
IEC on dosages, route
PROCEED to the and schedule of intake of
Nurses and
4 Drug Room as medicines, IEC on 8 Minutes
Midwives
needed. Healthy Lifestyle
services, Remind follow-
up.
Total Response Time: 24 Minutes
 FLOW CHART ON

HEALTHY LIFESTYLE & MANAGEMENT

START

REGISTER and GET number.

SUBMIT self for admission.

PROCEED to the Consultation Room.

PROCEED to the Drug Room as needed.

END

Priorities:
1. Emergency Cases
2. Pregnant
3. PWD
4. Senior Citizen
 DENTAL HEALTH PROGRAM
A. ABOUT THE SERVICE

Oral Health Program cuts across all life-cycle programs (child, maternal, adolescent,
older, person, etc)
Objectives:
a. To increase the proportion of Orally Fit Children (OFC) under 6 years old to 12% by
20% by 2020
b. To control oral health risks among the young people
c. To improve the oral health conditions of pregnant women by 20% and older persons
by 10% every year till 2016.

B. WHO CAN AVAIL OF THE SERVICE

Any person who wants to avail Oral Health Services.

C. REQUIREMENTS

1. Personal Appearance.

D. FEES

E. AVAILABILITY OF THE SERVICE

AM-5PM

1. Main Health Center: Monday, Tuesday and Friday (AM only)

2. Poblacion Barangay Health Station: Wednesday
F. HOW TO AVAIL OF THE SERVICE

PROCESSING PERSON/S
STEP APPLICANT/CLIENT SERVICE PROVIDER
TIME RESPONSIBLE
REGISTER and GET REGISTER and ISSUE Nurses and
1 number. number to client. 1 Minute Midwives
ADMIT client. (Profile,
SUBMIT self for Nurses and
2 Vital Signs, History of 5 Minutes
admission. Midwives
illness).
PERFORM Dental
Services (Oral
PROCEED to the
3 Examination, Oral 10 Minutes Dentist
Dental Room.
Prophylaxis, Tooth
Extraction)
DISPENSE Medicines,
IEC on dosages, route and
PROCEED to the
schedule of intake of Nurses and
4 Drug Room as 8 Minutes
medicines, IEC on Oral Midwives
needed.
Health Care services,
Remind follow-up.
Total Response Time: 24 Minutes
FLOW CHART ON DENTAL HEALTH SERVICES

START

REGISTER and GET number.

SUBMIT self for admission.

PROCEED to the Dental Room.

PROCEED to the Drug Room as needed.

END

Priorities:
Emergency Cases
Pregnant
PWD
Senior Citizen
 ISSUANCE OF SANITARY PERMIT
A. ABOUT THE SERVICE

The issuance of the Sanitary Permit is a provision in the Presidential Decree No. 856 or
the Sanitation Code of the Philippines.

B. WHO CAN AVAIL OF THE SERVICE

Any person who is engaged in Food and Non-Food (Public & Industrial Establishment) in
the Municipality of La Trinidad.

C. REQUIREMENTS

1. Barangay Clearance
2. Duly accomplished form
3. Laboratory results (Chest X-ray, Urinalysis, Fecalysis and CBC)

D. FEES

E. AVAILABILITY OF THE SERVICE

AM-5PM

1. Main Health Center: Monday-Friday (AM only)

F. HOW TO AVAIL OF THE SERVICE

PROCESSING PERSON/S
STEP APPLICANT/CLIENT SERVICE PROVIDER
TIME RESPONSIBLE
SECURE application ISSUE application Sanitation
form for Sanitary Permit. form. 1 Minute Inspectors
Sanitation
SUBMIT application VERIFY requirements. 1 Minute Inspectors
form and requirements.
EVALUATE Sanitation
. 5 Minutes
documents Inspectors
CLAIM the Sanitary RELEASE the Sanitation
Permit. Sanitary Permit 1 Minute Inspectors
Total Response Time: 8 Minutes
 FLOW CHART ON THE

ISSUANCE OF SANITARY PERMIT

START

SECURE application form for Sanitary Permit.

SUBMIT application form and

requirements.

CLAIM the Sanitary Permit.

Priorities:
Emergency Cases
END Pregnant
PWD
Senior Citizen
 ISSUANCE OF HEALTH CERTIFICATE
A. ABOUT THE SERVICE

The issuance of the Sanitary Permit is a provision in the Presidential Decree No. 856 or
the Sanitation Code of the Philippines.

B. WHO CAN AVAIL OF THE SERVICE

All persons employed in business establishments engaged in Food and Non-

food (Public & Industrial) in the Municipality of La Trinidad.

C. REQUIREMENTS

1. Laboratory results (Chest X-ray, Urinalysis, Fecalysis and CBC)

D. FEES

₱30.00

E. AVAILABILITY OF THE SERVICE

AM-5PM

1. Main Health Center: Monday-Friday (AM only)

F. HOW TO AVAIL OF THE SERVICE

SERVICE PROCESSING PERSON/S

STEP APPLICANT/CLIENT
PROVIDER TIME RESPONSIBLE
Sanitation
1 GET number. ISSUE client number. 1 Minute Inspectors
SUBMIT documents
VERIFY Sanitation
2 needed and 1 Minute
requirements. Inspectors
requirements.
EVALUATE
documents and Sanitation
3 PAY prescribed fee. 5 Minutes
PROCESS Health Inspectors
Certificate.
RELEASE Health
CLAIM Health Sanitation
4 Certificate and 1 Minute
Certificate. Inspectors
RECORD.
Total Response Time: 8 Minutes
 FLOW CHART ON

THE ISSUANCE OF HEALTH CERTIFICATE

START

GET number.

SUBMIT documents needed and

requirements.

PAY prescribe fee

CLAIM Health Certificate.

Priorities:
Emergency Cases
Pregnant
END PWD
Senior Citizen

Prepared by: Approved:

JHERWAINE PAUL B. RIVERA, RN EDITHA M. FRANCISCO, MD

Nurse II Municipal Health Officer