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SOUNDSPORT FREE
®
WIRELESS
I M P O R TA N T S A F E T Y I N S T R U C T I O N S
WARNINGS/CAUTIONS
• To avoid accidental ingestion, keep the earbuds away from small children and pets. The earbuds contain a lithium-ion
battery, and may be hazardous if swallowed. If ingested, seek immediate medical attention. When not in use, store the
earbuds in the charging case with the lid closed, and keep out of reach of small children and pets.
• Do NOT use the earbuds at a high volume for any extended period.
––To avoid hearing damage, use your earbuds at a comfortable, moderate volume level.
––Turn the volume down on your device before placing the earbuds in/on your ears, then turn the volume up gradually
until you reach a comfortable listening level.
• Use caution and follow applicable laws regarding mobile phone and headphone use if using the earbuds for phone
calls while driving. Some jurisdictions impose specific limitations, such as single ear piece configuration, on
the use of such products while driving. DON’T use the earbuds for any other purpose while driving.
• Focus on your safety and that of others if you use the earbuds while engaging in any activity requiring your attention,
e.g., while riding a bicycle or walking in or near traffic, a construction site or railroad and follow applicable laws
regarding headphone use, etc. Remove the earbuds or adjust your volume to ensure you can hear surrounding sounds,
including alarms and warning signals.
• Do NOT allow small children to use the earbuds.
• Do NOT submerge or expose the earbuds for extended period to water, or wear while participating in water sports,
e.g., swimming, waterskiing, surfing, etc.
• When using this product, basic precautions should always be followed, including the following:
––Read all the instructions before using the charging case.
––To reduce the risk of injury, close supervision is necessary when the charging case is used near children.
––Do not expose charging case to water, rain, liquids or snow.
––Use of a power supply or charger not recommended or sold by power pack manufacturer may result in a risk of fire
or injury to persons.
––Do not use the charging case in excess of its output rating.
––Do not use a charging case that is damaged or modified. Damaged or modified batteries may exhibit unpredictable
behavior resulting in fire, explosion or risk of injury to persons.
––Do not disassemble the charging case. Incorrect reassembly may result in risk of fire or injury to persons.
––Do not open, crush, or expose a charging case to fire, or excessive temperature. Exposure to fire or temperature
above 212° F, 100° C may cause explosion.
––Have servicing performed by a qualified repair person using only identical replacement parts.
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I M P O R TA N T S A F E T Y I N S T R U C T I O N S
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might affect your implantable
medical device.
• Do NOT make unauthorized alterations to this product.
• Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., UL,
CSA, VDE, CCC).
• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).
• Wipe off sweat from the earbuds and the charging case before charging.
• IPX4 is not a permanent condition, and resistance might decrease as a result of normal wear.
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R E G U L AT O R Y I N F O R M AT I O N
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate
this equipment.
This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
This device complies with FCC and Industry Canada radiation exposure limits set forth for general population. It must
not be co-located or be operating in conjunction with any other antennas or transmitters.
FCC ID: A94BL1R / FCC ID: A94BL1L / IC: 3232A-BL1R / IC: 3232A-BL1L
Model: BL1R, BL1L
CAN ICES-3 (B)/NMB-3(B)
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the
NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original
characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; if found,
the user shall cease operating immediately until no interference is achieved. The said legal communications means radio
communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.
DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or
other qualified professional for removal.
B ose Corporation hereby declares that this product is in compliance with the essential requirements and other
relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements.
The complete declaration of conformity can be found at: www.Bose.com/compliance
Frequency band of operation 2400 to 2480 MHz.
Bluetooth: Maximum transmit power less than 20 dBm EIRP.
Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP.
Please dispose of used batteries properly, following local regulations. Do not incinerate.
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,
human health and the environment. For more information on disposal and recycling of this product, contact
your local municipality, disposal service, or the shop where you bought this product.
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R E G U L AT O R Y I N F O R M AT I O N
Removal of the rechargeable lithium ion battery in this product should be conducted only by a
qualified professional. Please contact your local Bose retailer or see
http://products.Bose.com/static/compliance/index.html for further information.
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Polybrominated Polybrominated
Lead Mercury Cadmium Hexavalent
Part Name Biphenyl diphenylether
(Pb) (Hg) (Cd) (CR(VI))
(PBB) (PBDE)
PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part
is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of GB/T 26572.
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “7” is 2007 or 2017.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number: +886-2-2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000
México, D.F. Phone Number: +5255 (5202) 3545
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks
by Bose Corporation is under license.
Apple, the Apple logo, iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries.
The trademark “iPhone” is used with a license from Aiphone K.K. App Store is a service mark of Apple Inc.
“Made for iPod,” “Made for iPhone,” and “Made for iPad” mean that an electronic accessory has been designed to
connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet
Apple performance standards. Apple is not responsible for the operation of this device or its compliance with
safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, or iPad may affect
wireless performance.
Android, Google Play and the Google Play logo are trademarks of Google Inc.
Bose Corporation Headquarters: 1-877-230-5639
©2018 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior
written permission.
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CONTENTS
Headphone Controls
Headphones...................................................................................................................................... 11
Charging case.................................................................................................................................. 11
Open charging case..................................................................................................................... 12
Power on............................................................................................................................................. 13
Standby timer......................................................................................................................... 13
Power off............................................................................................................................................ 14
Headphone functions.................................................................................................................. 15
Media playback and volume functions..................................................................... 15
Call functions.......................................................................................................................... 16
Secure Fit
Choose the correct StayHear®+ Sport tips..................................................................... 17
Fit the earbud to your ear........................................................................................................ 17
Change the StayHear®+ Sport tips...................................................................................... 18
Battery Charging
Charge the headphones............................................................................................................ 19
Charging time......................................................................................................................... 20
Check the headphone battery level........................................................................... 20
Charge the case............................................................................................................................. 21
Charging time......................................................................................................................... 21
Check the case battery level.......................................................................................... 22
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CONTENTS
Status Indicators
Bluetooth indicators.................................................................................................................... 23
Charging case battery indicators......................................................................................... 24
Headphone charging indicators............................................................................................ 25
Voice Prompts
Pre-installed languages.............................................................................................................. 26
Check for additional languages................................................................................... 26
Change the language.................................................................................................................. 26
Bluetooth Connections
Connect your mobile device using the Bose® Connect app
(recommended)............................................................................................................................. 27
Connect using the Bluetooth menu on your mobile device................................. 28
Disconnect a mobile device.................................................................................................... 29
Reconnect a mobile device..................................................................................................... 29
Troubleshooting
Common solutions........................................................................................................................ 33
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BOSE® CONNECT APP
Download the Bose Connect app to keep your software up to date, personalize your
headphone settings, easily manage Bluetooth connections and access new f eatures.
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W H AT ’ S I N T H E C A R T O N ?
Contents
Confirm that the following parts are included:
Note: If any part of your product is damaged, do not use it. Contact your
authorized Bose dealer or Bose customer service.
Visit global.Bose.com/Support/SSF
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S W E AT A N D W E AT H E R R E S I S TA N C E
Headphones
These headphones are rated IPX4. This means they are sweat and weather resistant.
They are not meant to be submerged under water.
CAUTION: Do NOT swim or shower with the headphones. Do NOT submerge
the headphones.
Notes:
• To prevent rusting, regularly clean the charging pins on the earbuds with a dry, soft
cotton swab or equivalent.
• IPX4 is not a permanent condition, and resistance might decrease as a result of
normal wear.
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HEADPHONE CONTROLS
Headphones
Volume down
Multi-function button
Charging case
Case button
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H eadphone C ontrols
Case button
Note: When you press the case button, the front indicators glow according to the
current battery level (see "Charging case battery indicators" on page 24).
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H eadphone C ontrols
Power on
To power on, remove the headphones from the charging case.
A voice prompt from the right earbud announces the battery level and the Bluetooth
indicator on each earbud blinks blue.
Note: To hear the voice prompts, make sure you are wearing the headphones.
Standby timer
The standby timer conserves the battery when the headphones are out of the charging
case and not being used. The headphones switch to standby when audio has stopped
and you have not pressed any buttons for 20 minutes.
To wake the headphones, press the Bluetooth button on the left earbud and press any
button on the right earbud.
Note: To disable the timer or change the number of minutes it takes for your
headphones to switch to standby, use the Bose® Connect app.
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H eadphone C ontrols
Power off
To power off, place the headphones in the charging case.
For information on how to properly store the earbuds, see "Charge the headphones" on
page 19.
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H eadphone C ontrols
Headphone functions
The headphone controls are located on the top of the right earbud.
Multi-function button
Volume up
Function What to do
Play/pause Press .
Volume up
Press +.
Volume down
Press - .
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H eadphone C ontrols
Call functions
The right earbud is used as a single headphone for phone calls. This lets you take calls
and still hear surrounding sounds.
Microphone
Multi-function button
Function What to do
Answer a call Press .
End a call Press .
Decline an incoming call Press and hold for one second.
Answer a second incoming call
While on a call, press once.
and put the current call on hold
Decline a second incoming call
While on a call, press and hold for one second.
and stay on current call
Switch between two calls With two active calls, double press .
Create a conference call With two active calls, press and hold for one second.
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SECURE FIT
1. Insert the earbud so the StayHear+ Sport tip gently rests in the opening of the
ear canal.
2. Tilt the earbud back and tuck the tip wing under the ear ridge until it is secure.
Ear ridge
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S ecure F it
Tip base
2. Align the opening of the new StayHear+ Sport tip with the earbud nozzle and
rotate the tip onto the nozzle, then press the base of the tip until it clicks securely
into place.
Earbud nozzle
Opening
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B AT T E R Y C H A R G I N G
1. Align the charging pins on the left earbud with the charging pins on the left side of
the case.
Charging
pins
Charging pins
2. Place the earbud in the case until it magnetically snaps into place, and the left
charging indicator blinks white.
Left charging
indicator
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B attery C harging
Charging time
Allow up to two hours to fully charge the headphones.
Note: A full charge of the headphones allows up to five hours of use.
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B attery C harging
1. Connect the small end of the USB cable into the USB connector.
2. Connect the other end into a USB wall charger (not provided) or computer that is
powered on.
Note: Before charging, be sure the headphones are at room temperature, between
41° F (5° C) and 104° F (40° C).
Charging time
Allow up to two hours to fully charge the case. When the headphonesare inside of the
case, charging time varies.
Note: When the case is fully charged, you can charge the headphonesup to two times.
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B attery C harging
Case button
Battery level
indicators
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S TAT U S I N D I C AT O R S
Bluetooth indicators
Shows the connection status of a mobile device. Each earbud has a Bluetooth indicator
located on the inside surface.
Bluetooth Bluetooth
indicator indicator
ENGLISH - 23
S tatus I ndicators
Battery level
indicators
20% - 40%
40% - 60%
60% - 80%
80% - 100%
Note: When charging, the last lit battery indicator blinks white. When the charging
case is fully charged, all battery indicators glow solid white.
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S tatus I ndicators
Left charging
indicator
Right charging
indicator
ENGLISH - 25
VOICE PROMPTS
Voice prompts from the right earbud guide you through the Bluetooth connection
process, announce the battery level and identify connected devices. You can c ustomize
voice prompts using the buttons on the right earbud.
Tip: You can also manage voice prompts using the Bose® Connect app.
Pre-installed languages
The following languages are pre-installed on your headphones:
• English • German • Korean • Swedish
• Spanish • Mandarin • Italian • Dutch
• French • Japanese • Portuguese
ress and hold + and - simultaneously until you hear the voice prompt for the first
1. P
language option.
2. Press + or - to move through the list of languages.
3. When you hear your language, press and hold to select.
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B LU E T O OT H C O N N E C T I O N S
Bluetooth wireless technology lets you stream music from mobile devices such as
smartphones, tablets and laptop computers. Before you can stream music from a
device, you must connect the device with your headphones.
Once connected, a voice prompt from the right earbud announces “Connected to
<device name>" and the Bluetooth indicator on each earbud glows solid white.
Note: To hear the voice prompt, make sure you are wearing the headphones.
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B LU E T O OT H C O N N E C T I O N S
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B LU E T O OT H C O N N E C T I O N S
Once connected, a voice prompt from the right earbud announces “Connected to
<device name>" and the Bluetooth indicator on each earbud glows solid white.
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M U LT I P L E B L U E T O O T H C O N N E C T I O N S
1. O
n the left earbud, press and hold the Bluetooth button until the Bluetooth indicator
on each earbud blinks blue or until you hear “Ready to connect.”
Note: To hear the voice prompt, make sure you are wearing the headphones.
Bluetooth button
Once connected, a voice prompt from the right earbud announces “Connected to
<device name>" and the Bluetooth indicator on each earbud glows solid white.
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M U LT I P L E B L U E T O O T H C O N N E C T I O N S
ENGLISH - 31
CARE AND MAINTENANCE
Limited warranty
Your headphones are covered by a limited warranty. Visit our website at
global.Bose.com/warranty for details of the limited warranty.
To register your product, visit global.Bose.com/register for instructions. Failure to
register will not affect your limited warranty rights.
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T R O U B L E S H O OT I N G
Common solutions
If you experience problems with your headphones or charging case:
• Check the state of the status indicators (see page 23).
• Charge the battery (see page 19).
• Increase the volume on your headphones, mobile device and music app.
• Try connecting another mobile device (see page 30).
If you could not resolve your issue, see the table below to identify symptoms
and solutions to common problems. If you are unable to resolve your issue,
contact Bose customer service.
Visit: global.Bose.com/Support/SSF
Symptom Solution
Headphones don’t • Place the headphones in the charging case to initiate charging.
power on
• Make sure the headphones are not in standby mode.
To wake the headphones, press the Bluetooth button on the left
earbud and press any button on the right earbud.
Headphones don’t • Make sure your mobile device supports Bluetooth technology.
connect with mobile
• On your mobile device:
device
–– Turn the Bluetooth feature off and then on.
–– Delete your Bose® SoundSport® Free wireless headphones from the
Bluetooth list on your mobile device. Connect again.
• Move your mobile device closer to the headphones and away from any
interference or obstructions.
• Connect a different mobile device (see page 30).
• Visit global.Bose.com/Support/SSF to see how-to videos.
• Clear the headphone pairing list (see page 31) and connect again.
Headphones don’t • Make sure the headphones are properly placed in the charging case
charge (see page 19).
• Make sure the charging case battery is not depleted (see page 24).
• Make sure there is no dirt or debris covering the charging conductors
within the case or on the earbuds.
• If your headphones have been exposed to high or low temperatures,
let the headphones return to room temperature and then try
charging again.
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T R O U B L E S H O OT I N G
Symptom Solution
Charging case • Check the case battery level by gently pressing the button on the
doesn’t charge front of the case (see page 22). If needed, charge the case with the
supplied USB cable (see page 19).
• Secure both ends of the USB cable.
• If your charging case has been exposed to high or low temperatures,
let the case return to room temperature and then try charging again.
No sound • Press play on your mobile device to make sure the audio track
is playing.
• Place the headphones in the charging case to check the
headphone charging status (see page 25). If needed, charge
the headphones (see page 19).
• Increase the volume on the headphones and mobile device.
• Press the Bluetooth button to hear the connected mobile device.
Make sure you are using the correct device.
• Move your mobile device closer to the headphones (30 ft. or 9 m) and
away from any interference or obstructions.
• Use a different music source.
• Connect a different mobile device (see page 30).
No sound from one Place both earbuds in the charging case until they magnetically snap into
earbud place, and the charging indicators blinks white. Then, remove earbuds.
Poor sound quality • Make sure that both headphones fit securely in your ear (see
page 17).
• Use a different music source.
• Try connecting another mobile device (see page 30).
• Move your mobile device closer to the headphones (30 ft. or 9 m) and
away from any interference or obstructions.
• Clear any debris or wax buildup from the earbuds and
headphone nozzles.
• Make sure your headphones are connected over the correct Bluetooth
profile: Stereo A2DP. Check your device's Bluetooth/audio settings
menu to make sure the correct profile is selected.
StayHear®+ Sport Securely attach the tips to the earbuds (see page 18).
tips falling off
Find your lost Use the Bose® Connect app to help locate your lost earbuds.
earbuds
Note: The Find My Buds setting must be enabled in the Bose Connect
app before the earbuds are lost.
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T roubleshooting
ENGLISH - 35
©2018 Bose Corporation, The Mountain,
Framingham, MA 01701-9168 USA
AM789350 Rev. 05