MR.

MOUTAZ AHMED MOUSA - +971506649464

Top Quality Education Consultant – Policy
(2019)

About us
Top Quality Education Consultant is the platform where you can achieve 100% satisfaction for the money
invested in Academic writing. One may ask: “how?”, the answers simply and straight forward are:

1. We offer t o help our clients in academic writing, which does not only promise
quality, but also guarantees a 100% success and coverage of requirements, rubric
and guidelines in fulfilling better-written skills.
2. Our projects have zero plagiarism ensuring each one starts from an innovative
and unique idea from the very scratch, making this quality of ours a unique selling
proposition.
3. We guarantee that our projects are error free and shall meet your required
deadline, in fact reaching you far earlier than your mentioned deadline.
4. We promise to completely satisfy your investment in the sense that we shall
fulfill the requirements of the tutor or instructor, hence ensuring that you are
satisfied and unless and until that is achieved, we are answerable to the client for
any changes in the body of the paper or revisions for that matter.
5. Our projects are managed by a group of highly qualified professionals who work
day and night for the provision of excellent paper services in essay writing. They
ensure that whatever work leaves the desk promises high returns to the client
for the minimum investment made by him/her.

1. Office working Hours

Our working hours are Saturday - Thursday from 09:00 AM to 10:00 PM UAE, Abu Dhabi time zone, and within this
time, the writer should cooperate with the staff in the below points:

- Writers should be online for the MAX time to be in touch with the staff for any
further assistance such as urgent modification or any urgent case.
- The deadline of the assignment should be within our office working hours and
any late submission will allow us to reject the order.
- If we find that, the writers not cooperating with us within our working hours then
we have the right to cancel the order assigned to him/her as we also have the
right to terminate our deal with them immediately.

2. Project Cost

All the writing projects in different fields will have the same cost of $ 4 per page for the first 3 months (a page
that contains 250 to 275 words),
except (Technical projects and calculation Projects such as those that require sophisticated calculations.)
and then once quality is approved you will be receiving $5 per page when quality assurance is approved, Writers
will be receiving between $ 5-6+ per Page depending on the required work.

3. The process of taking orders

Usually we are getting orders from our clients through our email addresses, then we follow the below steps to
finalize these orders:

1. Our office staff will get in touch with the client and get more clarifications
regarding the required, then our staff will submit all the information into our
system.

2. Once the staff submit all the information in our system, we usually promise the

Top Quality Education Consultant – Policy (2019)

MR. MOUTAZ AHMED MOUSA - +971506649464
Top Quality Education Consultant – Policy
(2019)
students to update them within 1 Hour with our approval to handle the order.

3. You will receive each order from our office email including all the details in the below format:

Token ID:
Each Order has a unique Token ID
Course Name:
Level: Diploma / Bachelor / Master / PHD Topic
Title:
Reference
Such as APA, MLA, Harford with the Number of references you have to use

Deadline:
No. of Page:
No. of Slide:

Continent:
For any further comments from the student

4. Once you get our email, it will be your responsibility to read the requirements carefully.
5. In case you have any questions or queries regarding the requirements; it is your duty to send us a
query email to our customer service representatives at the mentioned e-mails only:
mr.project.ahmed@hotmail.com >; mr.project.ahmed@gmail.com to get clarifications for your
queries
6. Once you confirm that you can handle the order without any mistake and you will submit it on time
without being late, then you can reply to each email with the require cost to cover this order and We
expect to get this response within 1 Hour not more using the below format:

Status Accept / Reject, we hope that we do not receive any rejection

Notes "In case of rejection of the case, you must mention the reason", This is
because some people are taking the easy requests and leaving out the
difficult ones. As it also helps us to apologies to the student.

Comments:

Include the Suggestions required (where applicable) +

Include REQUEST FOR EXTENTION (if needed)

Number of Pages: You must mention the required pages of the project requirements
if it is not mentioned. (Usually it is filled out by our staff)

Cost Number of pages * Cost per page = Total Cost in $

Mention the total cost require in $

2. Once we receive your response, we are usually update it in our system and immediately we are calling
the students to make deal with them depend on your response.
3. Once we get the payment from the client regarding the order, we will send an approval mail to the
writer selected and approved to start working on it and submit it on the same deadline mentioned.

Top Quality Education Consultant – Policy (2019)

MR. MOUTAZ AHMED MOUSA - +971506649464
Top Quality Education Consultant – Policy
(2019)
4. Upon receipt of the required amount from the customer we send an email to the
writer, who

was referred to in step No. 3 using the below Template:

Dear Writer,

Kindly note that this project has been assign to you.

Student Level:
Deadline on:
Number of Pages:
Cost:
Note:

Regards,

NOTE: Do not start on any token if you didn’t get approval mail from us
– ( unless approved by management via phone or what’s app.)

5. We will extend the deadline of the project as much as we can if there is any delay in the payment. You
must know that we do not work on any project except if we get the payment in advance.
6. You cannot work on any order except if you get an approval mail from us.
7. If you get the approval mail, then it will be your responsibility to work on the project and you cannot
cancel your approval or a Wrong and a Penalty will be applied to the Token ID (causing deductions to
your list of Tokens).
8. We are distributing the orders between the writers depending on their quality and specialty.
9. You should be expecting the approval e-mail by the next day's morning ( within 48 Hours ).

For every Problem there is a Solution

Please consider the below scenarios

Some of the writers decide by themselves to complete the work without taking full clarification from us, which
may lead to many problems.

Problem:
Clarification
When we send an order and it mentions that you must select an organization or industry located in the UAE in
the requirements, if the writer selects the company without taking our approval this is usually considered a
mistake.

Solution:
In this case it is your job to confirm w i t h u s the company name and take full clarification in /on any
subject or matter you find is important to complete the task correctly, this will always keep the writer on the
safe side, to avoid any trouble coming from the student, or to avoid any professional disciplinary actions towards
the writer.

It is better to clarify all the information required from the beginning and consider where mistakes can be
avoided.

Top Quality Education Consultant – Policy (2019)

MR. MOUTAZ AHMED MOUSA - +971506649464
Top Quality Education Consultant – Policy
(2019)

Problem:
Delay in our response to the students
Clients start complaining when we are taking more than 1 hour to respond to their request whether we can be
handled or not.

Solution:
Due to previous scenarios with writers, we're very keen to be extremely sensitive with such problem, and our
rules state that there is no need for the writer that will jeopardize or risk our relations with our
customers/students by not answering his/her/their first question or request, which leaves behind the idea that
we are not professional.
Therefore: any one with repeated late response will not be needed and will removed from the writer's list as
immediate as noticed. No excuses will be accepted, as if you are serious about work then you must be focused,
sharp, and on point with us otherwise your services will no longer be appreciated nor needed by our company.

4. Orders Submission

✓ We are receiving the ready orders from the writers at this e-mail addresses
(Alshamsi.office@gmail.com; alshamsi.group@hotmail.com )
So once you have completed any order it should be submitted and sent to those addresses including
the history of our email conversation with the same Token ID as the e-mail's subject
✓ Make sure that you attach the project + Plagiarism report in the same e-mail
Any Submission without a Plagiarism report will be count as wrong and cause Penalties.
✓ All submission orders should only be submitted to those e-mail addresses
(Alshamsi.office@gmail.com; alshamsi.group@hotmail.com ).
✓ All submission should be within our working hours; any late submissions will cost you a
“Late Submission Penalty” = $0

National, public and business holidays vary from one culture and country to another, as we are
working with you through long distance from another country we need you to kindly accept the
term that states the following:
- All submissions approved by your team must be submitted on the submission date
mentioned in the approval mail in the order process (any late – or delayed submission with
be count as wrong and will not be count for payment).
- Public – Private – National or any sort of holiday will not be used as an excuse for delayed
submission. Please consider your working dates and act accordingly to them
• (Ex. If your team will be on leave on December 25 for Christmas
holidays- we wish them a happy holiday, do not accept any orders due
on that day if it cannot be completed and submitted.)

5. Power point
✓ If a PPT presentation is requested with the project or order, no extra charges will be applicable to the PPT
order.
✓ If the student only wants a PPT presentation without any other order or project then we will ask the student
for payment.
✓ All PPT projects in different fields will have the same fixed cost of $ 2 per PPT slide, unless the presentation
is a request with a writing order (then it is free of charge)

Top Quality Education Consultant – Policy (2019)

MR. MOUTAZ AHMED MOUSA - +971506649464
Top Quality Education Consultant – Policy
(2019)

6. Word Count
✓ Each page should include a minimum of 250 to 275 Words.

7. Project quality

Writers are to provide us with the best level of quality to avoid any issues and if we get appreciation from the student
against your work, we will keep you in our top-performance writers list and provide you with as much orders as we can.
Weak quality reports and orders will be considered as "wrong project" and the order will be cancelled if it cannot be
edited or modified as well as receiving a penalty to a similar cost Token ID.

Problem:
Quality of our Work
Please consider the below as these are the usual feedbacks regarding weak orders :

➢ Weak / poor
➢ Missing requirements
➢ Grammar mistakes
➢ Late submissions
➢ Complicated English Level (un-understandable)
➢ Work is not related to the requirements

Solution:

1. For Weak/Poor quality, will cost you a wrong & we will remove the token from the
writer's list, and we will assign it to someone else to handle it and to do it properly. (In
this case you feel that you can’t handle the order in professional manner, you may reject
it from the beginning. in which it is better and more professional for us to apologies to the
student that we can’t handle it in the according to their expectations).
Do not try to be the Hero that you are not (regarding such case).

2. If there are any missing requirements and the student's feedback is a complaint about it!
In most majority cases we will also be removing the token from the writer's list and will
assign it to someone else who can handle it to handle it, (It’s your job to cover all the
requirements from the beginning to avoid such issues).

3. Regarding the Grammar, we will allow the writer to modify it. (In this case, you can use
any free application to double check the grammar such as Grammarly)

4. Many student's may complaint that the English level used in the projects are Weak,
Words are not understandable, or Words used are not related to the topic and so on.
(Please I want you to be focus on such point and use the proper student's English Level
depending on the Level that we mention in our email, which could be any of the following:
School, Diploma, Bachelor, Master or PhD Level)

5. Finally, zero excuses will be accepted regarding such points. (As mentioned, you may
ask any questions regarding not understanding the requirements, as you may reject any
order if you do not understand the requirements, just make sure you do not take any
order that you may not be able to handle accordingly.) Once Again, do not risk simple
clarifications, decisions or orders that may lead to major issues. Again , do not try to
be the Hero that you are not.

Top Quality Education Consultant – Policy (2019)

MR. MOUTAZ AHMED MOUSA - +971506649464
Top Quality Education Consultant – Policy
(2019)

8. Plagiarism report

Once you complete the project, you must check the Plagiarism of your work and attach the report in the mail
And you may use one of the Plagiarism software such as TURNTITIN

- We Prefer that you use TURNTITIN as a tool.

- In case we get any Plagiarism matching in the project report, we will cancel our deal immediately
with the writer.
- No orders will be accepted without a Plagiarism report.

Please note that the university's and college's terms and conditions are very strict on Plagiarism, so
we need writers to be very careful regarding this point.

In all cases, if a student gets Plagiarism on their homework, they will get immediate termination from
their university or college and that is why we must respect the Functional Secretariat.

Note: Any order without a Plagiarism report will be rejected.

Problem:
Plagiarism
We have received many complaints relating academic plagiarism.

Solution:
The only solution is to cancel our contract with the writer, as we cannot trust his/her work
anymore.

9. References & In-Text Citation

References
All writers should design the references using the proper way of the APA / MLA / Harford / IEEE style (which will be
mentioned in the requirements via the first e-mail) this will depend on the student's request, so we kindly request all
writers to open the below link and follow the same steps in all our projects:
http://www.youtube.com/watch?v=1JIbo0z-yVw

➢ Use academic online references

➢ Include a link for every reference in your submissions
➢ Don’t use Physical books as references (sometimes a copy of the book is
requested)
➢ Use strong References such as 2012 and above (Don’t use less than 2012 as it will
be a weak reference, (a Maximum of five (5) year reference date margin is
strongly advised, 2017 = 2012+, 2018 = 2013+, 2019 = 2014+)
➢ Don’t use paid references, all the references should be Free
➢ You must provide the link of each references in the order itself in the same way of
the below:

Sample (1)

Scheuer, O., & McLaren, B. M. (2012). Educational data mining. InEncyclopedia of the Sciences of Learning
(pp.1075-1079). Springer US.
http://www.academia.edu/download/30948439/ScheuerMcLaren-EducationalDataMining-

Top Quality Education Consultant – Policy (2019)

MR. MOUTAZ AHMED MOUSA - +971506649464
Top Quality Education Consultant – Policy
(2019)
EncyOfLearningScience2011.pdf

Sample (2)

waelsaad. (2008, July 11). The City of a Thousand Minarets by waelsaad. Retrieved from
interfacelift: https://interfacelift.com/wallpaper/details/1624/the_city_of_a_thousand_minarets.
html

Sample (3)

Trade. (2014, January 08). Attempt to build Cape to Cairo free trade area. Retrieved from
africajournalismtheworld: http://africajournalismtheworld.com/2014/01/08/africa-attempt-to-build-cape-to-
cairo-free-trade-area/

In-Text Citation

In case if we request you to use references in the project then all the paragraph in the project should include In-Text
Citation
Please open the below link to know the proper way on how you can design the In-Text citation properly:
http://www.youtube.com/watch?v=1JIbo0z-yVw

Sample of Text Citation:

The Well and Canal of Canada can undoubtedly be considered as one the
most famous handmade canals of all the world. The canal is playing a great and
significant role in the cargo of materials to a larger level (Saint Lawrence Craft
Guide, 2010). The measures of Well and Canal make it clearly visible that it is
crucial in the shipping point of view. With that, the canal has gone through
different historical durations of constructions and these histories saw an
absolute change in its measures and structure.

Problem:
References & In-Text Citation
Some writers are still using Text Book and chargeable references

Solution:
1. All writers should use Online Free references such as News Paper, Journal, and Academic
Articles.
2. All writers should design each reference in the same style that are mention in the order
mail such as APA, MLA, and IEEE.
3. All writers should provide the link of each reference without the link, it will be rejected.
4. All the writers should mention “In-Text” Citation in each paragraph Without In-Text
citation. We will reject the order.

Guide Video: Video tutorial on in text citation and referencing using Microsoft Word
https://www.youtube.com/watch?v=nZO9p-qDaYk

10. Modifications

✓ In the first modification request from the client we allow the same writer to do the needful but if the student still
complaints about the same issue we will reject the order and consider it as "wrong project" & a Penalty then it will
be assigned to someone else to re-do it or modify it and handle it as required.
✓ No payment is applicable for modifications and rejected cases.
✓ At the end of the month we generate a report for all the tokens done, if we find a lot of modification requests

Top Quality Education Consultant – Policy (2019)

MR. MOUTAZ AHMED MOUSA - +971506649464
Top Quality Education Consultant – Policy
(2019)
belonging to one writer, it would mean that the efficiency of that writer is weak and due to that we will be removing
him/her from our group.
✓ In case of additions to requirements as modification, it is the writer's responsibility to notify us with a notice as to
what extra charges are applicable in such cases.

Problem:
Modification
Modification requests come in daily and if your order is one of them, then you will be alerted to do the needful.

Solution:

1. If the mistake is from the writer (We will offer he writer to modify the requirements
but once we get the same complaint from the student, we will remove the case from the
writer list and we will assign it to someone else.)
2. In case if the modification was not provided as a request in the original mail then it is
the writer's duty to for any applicable additional charges and don’t do the request if you
didn’t get an approval for this charges)
3. If the modification is additional work (In this case it is the writer's duty to for any
applicable additional charges and don’t do the request if you didn’t get an approval for this
charges).

Note: You have only one chance to modify the project, after that, it will be considered as
"wrong" and we will be assigned it to someone else.

11. Duplication
Sometimes writers are requested more than one (1) template in the same order, in those cases if there's any duplication of
templates, the project will be rejected and marked wrong and the amount will be deducted from pending payments and
work will stop with the whole writing team immediately.

12. Late
✓ No payment will be considered for any late submissions.

13. Payment

✓ At the end of each month, each writer will receive his order's as a list of tokens in an excel sheet and will
have a period to crosscheck, dispute and confirm any matter regarding the list within Maximum of 10 Days.
Payments will be made with in Maximum of 3 days After confirmation

(New Joiners will have their first month payment held. ex. January payment will be made in March for
both January and February Token Lists – Further on Writers will be receiving their payments on a monthly
basis after confirmation from both sides. Unless the contract is terminated – then we will pay the whole
pending payments after 2 months as mentioned above.)

✓ Any rejected - or duplicated tasks will not be paid (Marked "Wrong").

✓ Any submissions submitted without a plagiarism report will not be paid for (Marked "Wrong").
✓ Each Writer can provide us with his/her account "Local UAE account or international Account" and the
payment will be done once the writer confirms his/her order List via reply to the received List e-mail or be
informed by the management account via What’s app (.

Top Quality Education Consultant – Policy (2019)

MR. MOUTAZ AHMED MOUSA - +971506649464
Top Quality Education Consultant – Policy
(2019)

14. New Joiners

New Joiners we will be provided 5 Small tasks with a 5-page limit to confirm their work quality before finalizing
our deal to contract to avoid any risks.

If the task is passed, we will mark the task as complete and pay the new writer his/her amount and confirm
working with the writer on our agreed deal, otherwise we will reject and ignore the new joiner's quotes and
remove them from our mailing system.

15. Emails

Please reply to the Initial Token ID with your Price quotation to the email
sent it could be one of the below:

projects.evaluation@hotmail.com or projects.cost@gmail.com or
projects.cost1@gmail.com

Please submit the projects to the below Email Address only:

Alshamsi.group@hotmail.com ; Alshamsi.office@gmail.com

For any clarification ( query ) related to the Task please send it to the
below address:

Mr.Project.ahmed@hotmail.com or Mr.project.ahmed@gmail.com

For any further Issues related to the Work please contact the below
address:

Top.Quality@outlook.com & High.quality.center@gmail.com

Top Quality Education Consultant – Policy (2019)