GMP+ B1: Production, Trade and Services
GMP+ B1: Production, Trade and Services
GMP+ B1: Production, Trade and Services
GMP+ B1
Production, Trade and Services
1
Version: 1 March 2013
EN
2 NORMATIVE REFERENCES 9
2.1 GMP+ DOCUMENTS 9
2.2 LEGAL COMPLIANCE 9
5 MANAGEMENT RESPONSIBILITY 14
5.1 MANAGEMENT COMMITMENT 14
5.2 FEED SAFETY POLICY 14
5.3 PLANNING 14
5.3.1 Feed safety objectives 14
5.3.2 Planning of the feed safety system 14
5.4 RESPONSIBILITY, AUTHORITY AND COMMUNICATION ON FEED SAFETY 15
5.4.1 Responsibility and authority 15
5.4.2 HACCP-Team 15
5.4.3 Management representative 15
5.4.4 Provision of resources 15
5.4.5 Internal communication 15
5.5 MANAGEMENT REVIEW 16
5.5.1 General 16
5.5.2 Review input 16
5.5.3 Review output 16
6 PREREQUISITES PROGRAMME 17
6.1 GENERAL 17
6.2 PERSONNEL 18
6.2.1 General 18
6.2.2 Competence, awareness and training 18
7 PROCESS CONTROL 29
7.1 PLANNING OF THE REALISATION OF A SAFE FEED 29
7.2 REQUIREMENTS FOR THE FEED 29
7.2.1 Determination of feed requirements 29
7.2.2 Review of feed requirements 30
7.2.3 Description of the feed based on requirements (specifications) 30
7.2.4 Communication with the customer 31
7.3 PROCESS INFORMATION 31
7.3.1 Flow diagrams of the process 31
7.3.2 Diagram of the organisation 31
7.4 HAZARD ANALYSIS 32
7.4.1 Identification of hazards 32
7.4.2 Risk assessment 32
7.5 ESTABLISHMENT OF CRITICAL CONTROL POINTS (CCP’S) 32
7.5.1 Determination of control measures 32
7.5.2 Establishment of Critical Control Points (CCP’s) 33
7.6 STANDARDS 33
7.7 MONITORING AND MEASURING 34
7.7.1 Monitoring plan 34
7.7.2 Monitoring plan (supplementary for processing of feed additives /
feed medicines 35
7.8 CORRECTIVE ACTIONS 35
7.9 VALIDATION OF THE HACCP PLAN 35
7.10 PURCHASING 36
7.10.1 Purchasing process 36
7.10.2 Purchasing data 37
7.10.3 Verification of the purchased product or service 37
7.11 PRODUCTION 37
7.11.1 Customer property 37
7.11.2 Maintenance of the product 38
7.11.3 Labelling and delivery 38
1.1 General
The GMP+ Feed Certification scheme was initiated and developed in 1992 by the
Dutch feed industry in response to various more or less serious incidents involving
contamination in feed materials. Although it started as a national scheme, it has
developed to become an international scheme that is managed by GMP+
International in collaboration with various international stakeholders.
Even though the GMP+ Feed Certification scheme originated from a feed safety
perspective, in 2013 the first feed responsibility standard has been published. For
this purpose, two modules are created: GMP+ Feed Safety Assurance (focussed
on feed safety) and GMP+ Feed Responsibility Assurance (focussed on
responsible feed).
GMP+ Feed Safety Assurance is a complete module for the assurance of feed
safety in all the links of the feed chain. Demonstrable assurance of feed safety is a
'license to sell’ in many countries and markets and participation in the GMP+ FSA
module can facilitate this excellently. Based on needs in practice, multiple
components have been integrated into the GMP+ FSA module, such as
requirements for the quality management system (ISO 9001), HACCP, product
standards, traceability, monitoring, prerequisites programmes, chain approach and
the Early Warning System.
With the development of the GMP+ Feed Responsibility Assurance module, GMP+
International is responding to requests by GMP+ participants. The animal feed sec-
tor is confronted with requests on working responsibly. This includes, for example,
the use of soy (including soy derivatives and soy products) and fishmeal which are
produced and traded with respect for humans, animals and the environment. In
order to demonstrate responsible production and trade, a company can get certified
for the GMP+ Feed Responsibility Assurance.
Together with the GMP+ partners, GMP+ International transparently sets clear re-
quirements to guarantee feed safety & responsibility. Certification bodies are able
to carry out GMP+ certification independently.
GMP+ International supports the GMP+ participants with useful and practical infor-
mation by way of a number of guidance documents, databases, newsletters, Q&A
lists and seminars.
A – documents
General requirements for participation in the GMP+ FC scheme
B – documents
Normative documents, appendices and country notes
C – documents
Certification requirements of the GMP+ FC scheme
D – documents
Guidelines to help companies with the implementation
of the GMP+ requirements
All these documents are available via the website of GMP+ International
(www.gmpplus.org) .
Each participant must establish the company-specific hazards relating to the safety
of feeds and analyse and control them by applying HACCP principles. This stan-
dard describes as accurately as possible for activities or feeds which are covered
within the scope of this standard what the requirements are with respect to the
various risks and what the associated control measures are.
If a participant carries out activities with feeds which are outside the scope of this
standard, it may be necessary to apply another GMP+ standard instead of, or in
addition to, this standard.
For exact details is referred to GMP+ C1 Approval Requirements and Procedure for
Certification Bodies, Appendix 1
The participant remains responsible at all times for the safety of the feeds and ac-
tivities associated with them, as well as for checking on compliance with the re-
quirements. This must be done by the participant himself. By complying with the
requirements of this standard and by being certified accordingly, the participant can
demonstrate the safety of his services or feeds to third parties.
Irrespective of the obligations arising from this standard, the participant will only
place on the market or offer services regarding feeds which are safe for animals
and (indirectly) safe for the consumers of the animal products.
The participant may not introduce any feeds to the market which represent a dan-
ger to the health of consumers of animal products or animals or to the environment.
GMP+ Appendices (GMP+ BAxx), to which there are also references, are separate
GMP+ documents within the B segment. If there is a reference in this standard then
it applies within the framework of this standard. See also Chapter 2.
In addition to the requirements of this standard the participant must also verify and
ensure that his product activities and all the feeds that he produces and supplies
are in accordance with the applicable legal requirements.
a. establish and record the scope of the feed safety system. The scope must at
least include the activities related to feed for which the participant is
responsible:
2. The participant must specify every feed which he puts on the market,
processes, treats or trades.
5. All other activities, which means the activities which are not able to cover
under this or other GMP+ standards, must also be described by the
participant. The participant must ensure that these activities do not have a
negative influence on the safety of the feed.
b. determine the sequence and interactions of the processes; identify all critical
items in the production process which influence the feed safety of the feed or
the service (see section 7.4)
d. ensure that resources and information are available as required for the
implementation and monitoring of these processes
4.2 Documentation
4.2.1 General
The participant must maintain a register of the documentation realting to the
production process and the controls.
The participant must have a documentation system for the description of the critical
points in the production process and for the drawing up and implementation of a
quality management plan. He must keep the results of the controls. All these
documents must be kept to be able to trace the production history of any batch of
feed put on the market and in the event of complaints to be able to determine
responsibility.
The storage period for these records amounts to at least three years unless a
longer storage period is required according to the applicable feed legislation or
other regulations.
5.3 Planning
5.4.2 HACCP-Team
Top management must establish a HACCP team to set up and maintain the feed
safety system.
Top management must show that the HACCP team has sufficient expertise in
various disciplines, or can obtain this, if necessary for the establishing and
maintenance of the feed safety system (see section 6.2.2a).
In the event of more than one HACCP team, there must be a coordinator who has
responsibility for progress and for the proper establishment and maintenance of the
feed safety system.
5.5.1 General
Top management must review the feed safety system at least once per year with
regard to effectiveness and whether it is possible to comply with the requirements
of this standard. This review must also include the assessment of opportunities for
improvement as well as the need for changes in the feed safety system, including
feed safety policy and feed safety objectives.
6.1 General
In order to be able to apply the HACCP principles successfully, the participant must
establish and apply a general prerequisites programme for various parts of the
business process as shown in the table. If this is not sufficient then the participant
must detail and implement additional prerequisites.
The participant may exclude prerequisites as long as reasons are given. The re-
quirements specified in section 1.2 Exclusion of Prerequisites also apply.
6.2.1 General
Personnel performing work affecting feed safety must be competent based on
appropriate education, training, skills and experience. The must have sufficient
personnel with the skills and qualifications which are required for the production of
safe feed.
The production department must be led by a person who has the necessary
qualifications.
An organisation chart must be drawn up. There must also be a description of the
qualifications (for example diplomas, professional experience) and the
responsibilities of the supervisory personnel which must be made available to the
competent authorities who are responsible for inspection.
The personnel must be clearly informed in writing of the tasks, responsibilities and
authority, especially in the event of changes, to obtain the desired feed safety.
The participant must ensure that the personnel take care of themselves with
respect to feed safety. Protective clothing must be worn if the risk assessment
shows that contamination of feed materials may occur.
There must be clear rules with respect to eating, drinking and smoking in the
production areas which are aimed at avoiding contamination of feed.
6.3 Infrastructure
The participant must determine, provide and maintain the infrastructure needed to
comply with the product requirements (see also section 7.4.2).
Production buildings may not stand on or near places which clearly present a
danger to feed safety such as contaminated sites, waste sites, etc. If the
environment entails risks for feed safety the participant must show by way of a risk
analysis that the risks are sufficiently controlled.
6.3.2 Requirements for facilities, production areas, installations and other facilities
6.3.2.1 Facilities
The facilities must be such that:
a. the chance of errors is as small as possible and contamination, cross-
contamination and general harmful effects on the safety and quality of the feed
is avoided as much as possible
b. no confusion can occur between different products, the products are properly
identified and no incorrect use of the products can take place
c. that a strict and complete physical and organisational separation is applied and
maintained between on the one hand feed products and on the other hand
products which must not be in feed 1.
This separation is intended for the prevention of a mixing of feed and these
products taking place with risks for feed safety. See section 6.4.4.
The production areas are designed and equipped in such a way that:
e. production can take place in a tidy and orderly fashion
f. the quality and safety of the feed can be guaranteed throughout the whole
production process
g. areas or storage units for products which are not part of feed (section 6.3.2.1c)
are clearly recognizable and/or marked. If applicable the areas or storage units
must be closable to prevent undesirable contamination of feed
h. there is a good resistance to / protection against pest and other animals which
may contaminate the feed.
Windows and other openings must be proofed against pests. Doors must
close-fitting and proofed against pests when closed.
1
Examples are fertiliser, fuel, cleaning and disinfectant agents, glass, crop protection agents, waste.
6.3.2.3 Installations
The receptacles and equipment installations used for the transport, storage, inter-
nal transport, handling and weighing must be clean and in a sufficiently clean and
hygienic condition that they have no negative influence on the feeds which come in
contact with them.
2
For wet by-products from a continuous production process the date of silo empty reporting must be
recorded. The time of silo empty reporting depends on the production process.
The following must be clearly stated and recorded with respect to the installations:
d. the minimum and maximum weight permissible for the weighing equipment or
dosage equipment;
e. the accuracy of the weighing or dosage installations.
Security must be applied such that the participant is sure that the weighed and/or
dosed quantity of component is actually put into the feed (batch) for which it is
intended.
If the participant makes use during production of dosage silos when filling these
silos a proper locking system must be used.
If necessary, the equipment must be provided with effective resources for the con-
trol and recording of the humidity, air flow and other process parameters which may
have a harmful influence on the safety and soundness of feeds.
The participant must also assess and record the validity of the previous
measurement results if it appears that the monitoring and measurement equipment
does not function in accordance with the requirements. The participant must take
appropriate measures with respect to the equipment and any product which is
influenced by it. Records of the results of calibration and verification must be
maintained (see section 4.2.4).
All installations which are used for the dosing of - for example - feed materials must
be calibrated at least once per year.
Packaging material
The packaging material used must be sound. Materials used for packaging must
provide suitable protection for the feeds so that pollution or contamination is mini-
mised, damage is avoided and the materials can be provided with suitable labelling.
Packaging materials must not be toxic and may not form any threat to the safety
and soundness of feeds under the conditions established and laid down for storage
and use.
Water or steam
The water or steam used for the production (including cleaning activities) of feeds
must be safe for animals. The participant must ensure that the feeds are not con-
taminated through the use of water of poor quality. Water supply lines must be of
inert material.
6.4.1 Maintenance
Production areas and equipment which are intended for use in storage and/or
production must be properly and regularly checked in accordance with the
procedures established in writing by the producer for feed.
6.4.2 Cleaning
Dust, dirt and feed remains can form a major breeding ground for the growth of
bacteria micro-organisms which can contaminate feed materials. The accumulation
of dust, dirt and feed remains must therefore be avoided as much as possible.
The residues of cleaning and disinfecting agents must be kept as small as possible.
Machinery which come into contact with dry feed must be dried after wet cleaning
or must be dry when they are to be used again.
The cleaning programme, carried out, must be recorded by the participant (section
4.2.4), so that it is clear that the programme was correctly carried out.
Pest control is done by persons who are qualified to do so. The pest control
programme carried out, must be recorded by the participant (section 4.2.4) so that
it is clear that the programme was correctly carried out.
The participant must make clear how waste and its removal is controlled and must
be able to show that the waste does not and can not get into the feed chain.
The participant must take appropriate measures to ensure that the feed produced
can be traced effectively during all the stages specified above for which the
participant is responsible (also refer to section 4.1). The participant must maintain a
register with the relevant details with respect to purchase, production and sale
which can be used to trace the products from reception to delivery (including
export to the final destination). The required information must be available within
four hours unless the authorities determine a shorter time
See GMP+ D2.4 Guideline for Traceability (specifically Appendix IV) for more in-
formation about setting up a internal traceability procedure.
The participant must record the following details for all products and services
a. Name and address details of suppliers and customers;
b. Date of delivery;
Retained samples:
In addition, within the framework of traceability, sufficient samples of the ingredients
and of each batch of feed manufactured and put into circulation or of each specific
portion of production in the case of continuous production must be taken in suffi-
cient quantity by a procedure pre-established by the participant and be retained.
This applies in any event if the participant receives and processes a feed so that
this feed is sent out being no longer as it was received.
These samples must be sealed and labelled in such a way that they are easily
identifiable. They must be stored in such a way that any change to the composition
or any deterioration of the sample is excluded. They must be kept available for the
competent authorities for a period which has been matched to the use for which the
animal feeds were put on the market.
In the case of animal feed for animals which are not intended for human consump-
tion the participant must only keep samples of the manufactured animal feed (end
product).
The participant may enter into written agreements with third parties on the taking and
storing of samples. This may, for example, be applicable when the participant is not
the manufacturer or the recipient of the product.
GMP+ BA13 Minimum Requirements for Sampling includes guidelines for sam-
pling.
The participant must draw up a recall procedure for the above actions. After the
establishment of the recall procedure then a recall simulation must be carried out
within three months. The recall simulation must be repeated every year after this.
The experience gained during this recall simulation should be recorded.
6.7 Production
6.7.1.1 Drying
In the event of direct drying (= drying where the combustion gases come in direct
contact with the animal feed) the participant selects on the basis of a risk
assessment only those fuels who do not form a danger to the safety of the animal
feed. He will in any event ensure that no use is made of prohibited fuels as
specified in GMP+ BA3 Minimum Requirements Negative List.
6.7.1.2 Dosage
Technical and organisational measures must be taken to prevent cross-
contamination and errors or to limit them as much as possible.
The participant must ensure that the right feed materials, feed additives, feed
medicines and other products are processed in the right dosage and in the right
feed.
The participant must keep a record of which raw materials are used in the feed to
guarantee traceability. This data must be kept available for the competent
authorities for a period which has been matched to the use for which the feed were
put on the market.
6.7.1.3 Mixing
The participant must ensure that feed materials and feed additives and feed
medicines are mixed uniformly through the feed using the mixing equipment. He
must ensure that:
a. the rate of feed of the mixer lies between established minimum and maximum
volume values;
b. the mixing time amounts to an established and recorded minimum time;
c. the mixing time must begin once all the ingredients in the mixer have been
dosed. The participant must provide the reasons for the chosen mixing time
and rate of feed.
A major item for attention in this is the risk that substances or products can get from
one feed to another through carry-over may lead to an unsafe feed or to an feed
which does not comply with the standards.
In any event the carry-over must be known for production and transport lines in an
installation on which (feed with) coccidiostactia or histomonostatica or feed
medicines are processed, produced and/or transported.
NOTE: The production order relates to the whole production process from the
receipt of the raw materials up to and including delivery of the feed and is
particularly important for common transport routes and storage bunkers and silos.
6.7.1.6 Returns
The production process is set up in such a way that internal returns are limited as
far as possible.
If there are internal returns these must be fed back into the batch or run from which
they originated. If this is not possible a record must be kept of in which storage
locations these returns must be stored.
There must be an instruction which records which return products may be included
in which products and in what percentage this may take place. This must in any
event not be in conflict with the requirements of this GMP+ FSA module or other
regulations.
Return flows of premixes may only be added to premixes destined for target
animals.
Daily record-keeping must make it possible to derive how much returned product
has been processed and in what batch (for each feed type).
NOTE: Examples of return products are waste, the first quantities of a batch or
powdered meal from filters in the pneumatic systems of an installation.
3
This refers to external return flows which have not been taken back under a recall
Records of the results of the review and actions arising from the review must be
maintained (see section 4.2.4).
Where animal feed requirements are changed, the participant shall ensure that the
relevant documents are amended and that the relevant personnel are made aware
of the changed requirements.
There must be a description for each feed. The scope of the description of the feed
must stretch from the ingredients used during production (for example feed
materials, feed additives and premixes) up to and including distribution.
The participant must have a system in place for the recording and handling of
complaints.
For each hazard the HACCP team also records an acceptable level of presence in
the animal feed whereby there is at least compliance with the statutory norms and
those laid down in the GMP+ FSA module (GMP+ BA1 Product Standards).
The carrying out of a risk assessment determines which possible hazards are actu-
ally a risk and where control by way of control measures is therefore necessary
The carrying out of the risk assessment can also be done using a decision-making
tree including the risk estimate (‘chance x seriousness’) from the HACCP manual or
in a way which is equivalent to this.
More than one control measure may be necessary to control a risk and more than
one risk may be controlled by a single control measure.
The establishment of critical control points (CCPs) can also be done with the aid of
a decision tree from the HACCP manual.
Control measures which are associated with critical control points (CCP) are desig-
nated as specific control measures. The participant must monitor each specific con-
trol measure. In addition, specific control measures must be provided with correc-
tive actions and these specific control measures must be validated and verified.
Control measures which are not associated with critical control points (CCP) are
designated as general control measures. General control measures are actions or
activities. General control measures must also be validated and verified to demon-
strate their correct functioning for the individual organisation.
7.6 Standards
In order to establish whether a specific control measure is effective, the HACCP
team must establish for each Critical Control Point (CCP)
a. which parameters must be measured, analysed or observed, and
b. which product standards (action and rejection limits) apply for these parameters.
In establishing the product standards (action and rejection limits) there must be
compliance with the relevant feed legislation and the product standards established
under this GMP+ FSA module. These product standards must be considered to be
(contractual) obligations.
NOTE: In establishing the product standards the participant may possibly make use
of that which has been determined in section 7.3.
In addition to compliance with the adopted product standards (GMP+ BA1 Product
Standards) the participant must comply with the residue levels of feed additives and
feed medicines. GMP+ BA1 Product Standards contains the maximum residue
standards for (critical) feed additives and feed medicines. These product standards
apply to compound feed, semi-finished products, feed materials and premixes.
To control the residue standards the participant must, among other things, measure
the carry-over for the installations and based on the results obtained from this
establish the production order. See the requirements in section 7.12.
The participant must ensure proper identification and storage of the samples taken
for monitoring during an appropriate period of time. The participant must make the
results available on request to GMP+ International.
Each participant must, within the framework of the feed safety system, be able to
have available a laboratory with sufficient personnel and equipment.
If measurement and monitoring takes place by way of an analysis this must be
carried out by a laboratory certified in accordance with GMP+ B10 Laboratory
testing, which is certified for this analysis.
If no laboratory is GMP+ B10 Laboratory testing certified for this analysis the
participant must at any rate have this analysis carried out by a laboratory which is
GMP+ B10 Laboratory testing certified for other analyses. The participant must
obtain guarantees that the carrying out of this analysis is subject to the same
guarantees as the carrying out of certified analyses.
NOTE: A participant can also have analyses carried out by a laboratory which is
certified in accordance with a standard which has been declared to be equivalent to
the GMP+ B10 Laboratory testing standard. See GMP+ BA10 Minimum Require-
ments for Purchasing.
The participant must deal with non-conforming feed in one or more of the following
manners:
a. by taking measures to remove the observed non-conformities;
b. by permitting use, release or acceptance with the approval of a competent aut-
hority;
c. by taking measures to exclude the originally-intended use or application If
products are no longer appropriate for feed they must be transported to a
destination that is in accordance with the provisions in the applicable feed
legislation.
Records of the nature of non-conformities and any measures taken later, including
approvals obtained, must be maintained (see section 4.2.4). If a non-conformity is
corrected it must be verified again to show that it complies with the requirements.
The participant must ensure that all documents with the procedures developed in
accordance with sections 7.1 to 7.10 are always up to date.
7.10 Purchasing
The participant must assess suppliers and choose those suppliers who are able to
deliver a product which complies with the requirements of the participant.
At least the following requirements must be met with respect to the above.
a. The participant purchases products or services for which there is a GMP+
standard only from suppliers who are GMP+ certified at the moment of delivery;
b. Contrary to paragraph a., the participant may also take products or services
from suppliers which are certified based on a standard approved in the GMP+
FSA module;
c. Contrary to paragraph a., certain products and services may also be bought
without one of the above certificates. Separate requirements have been
established for this.
In GMP+ BA10 Minimum Requirements for Purchasing there are details of the
above options.
d. Prior to the purchase of other products (other than feed) or services 4 (other
than storage and transhipment, transport or laboratory) the participant must
carry out its own risk assessment based on HACCP principles. Based on this
risk assessment and also the quality assurance, which is applied by the
supplier, the participant must make a selection of suppliers and must adjust his
(entry) check accordingly.
From each type of feed material be purchased or received, there must be a generic
risk assessment in the Database Risk Assessments of Feed Materials.
If it is a feed material for which there is no risk assessment in the Feed Safety
Database of GMP+ International, the participant must first offer a risk assessment
to GMP+ International for inclusion in the database referred to. Only after inclusion
in the database may the feed material or additive be sold or received.
4
Which may (can) not be covered under a GMP+ standard because, for example, no GMP+ standard
has been established.
NOTE: the specified purchasing requirements are based on the requirements which
are set for the feed to be produced (end product, see section 7.3).
If the participant or his customer desires verification to be carried out at the supplier
then the participant must state the proposed verification requirements and the
method of product release in the purchasing information.
On reception of the products the participant will carry out an entry inspection. He
will verify that the products received comply with the requirements (specifications).
The participant must also check that the transport complies with the stated
requirements (as a minimum a check on: the GMP+ certification of the carrier,
compliance with the requirements with respect to loading sequence, previous loads
and implementation of the necessary cleaning regimes). If the result of the inspec-
tion is positive then the loading compartment is approved for the transportation of
feed. This inspection must be carried out by a loading inspector. A 'loading inspec-
tor' is a position which is specified in the quality system of the participant. This role
is fulfilled by an employee who, on the basis of training and experience, has the
knowledge and skills required for the inspection of a loading compartment for its
suitability for the loading of feed.
The LCI reports for all received sea transport, short sea shipping, inland waterway
transports or rail transport should be available or retrievable.
The participant will ensure that veterinary medical products are received and
processed in accordance with the statutory provisions.
7.11 Production
The participant must control, handle, assess and secure the property of the
customer throughout the production process in the same way as its own products
(in accordance with the requirements of this GMP+ standard).
When the customer is responsible for the transport and the loading compartment is
not clean, free from load remains or the odour of previous loads then the participant
will submit this to the customer for assessment before allowing loading to start. A
record is maintained of the judgement of the customer.
See GMP+ BA6 Minimum requirements for labelling & delivery for additional label-
ling requirements.
8.1 General
The participant must plan and implement the required monitoring, measurement,
analysis and improvement processes in order to:
a. demonstrate that the feed meets the requirements;
b. ensure that the feed safety system meets the requirements, and
c. continuously to improve the effectiveness of the feed safety system.
The responsibilities and requirements for planning and conducting audits, and for
reporting results and maintaining records (see section 4.2.4), must be recorded in a
documented procedure.
The management responsible for the area being audited must ensure that actions
are taken without undue delay to eliminate detected non-conformities and their
causes. Follow-up activities must include the verification of the actions taken. The
participant must also record the verification results.
This must include monitoring and measurement data from other relevant sources
(including monitoring, internal/external audits, complaints, records, evaluations).
The analysis of the data must provide information with respect to:
NOTE: The output of this analysis partly forms the input for the management review
(section 5.5.2)
8.4 Improvement