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    Hardware Troubleshoot To Obtain Terminal Status: Teraco Newtec

    Uploaded by

    Andrew Nkhuwa
    The document provides steps for troubleshooting hardware issues with a terminal: 1. Check the connection between the PC/router and modem and ensure the terminal's power and LAN LEDs are on. 2. If LEDs are off, restore power and check for damage. 3. If LEDs are on, open the terminal's web GUI and check the operation status and user manual appendix B.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Hardware Troubleshoot To Obtain Terminal Status: Teraco Newtec

    Uploaded by

    Andrew Nkhuwa
    49 views1 page
    The document provides steps for troubleshooting hardware issues with a terminal: 1. Check the connection between the PC/router and modem and ensure the terminal's power and LAN LEDs are on. 2. If LEDs are off, restore power and check for damage. 3. If LEDs are on, open the terminal's web GUI and check the operation status and user manual appendix B.

    Original Description:

    hebre

    Original Title

    Fault Report

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    The document provides steps for troubleshooting hardware issues with a terminal: 1. Check the connection between the PC/router and modem and ensure the terminal's power and LAN LEDs are on. 2. If LEDs are off, restore power and check for damage. 3. If LEDs are on, open the terminal's web GUI and check the operation status and user manual appendix B.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    49 views1 page

    Hardware Troubleshoot To Obtain Terminal Status: Teraco Newtec

    Uploaded by

    Andrew Nkhuwa
    The document provides steps for troubleshooting hardware issues with a terminal: 1. Check the connection between the PC/router and modem and ensure the terminal's power and LAN LEDs are on. 2. If LEDs are off, restore power and check for damage. 3. If LEDs are on, open the terminal's web GUI and check the operation status and user manual appendix B.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    Hardware To obtain terminal

    Troubleshoot status

    Check Obtain Operation


    Connection Open Terminal Status & refer to Following recommended
    No Web GUI Yes
    between PC/ User Manual Step in manual?
    router & modem Appendix B

    On Replace
    Off
    Yes Equipment

    Damage to

    Follow recommended
    LAN LED’s Equipment

    Step in manual?
    On Warning LED
    Open Terminal
    No GUI, Run Test and Log ticket with:
    export diagnostics noc@liquidtelecom.com
    No No to text file
    Power
    Off
    LED

    On New Resolved Yes Resolved


    No Installation
    Yes
    Pointing Signal @
    Restore Yes Procedure Yes recommended
    Power followed level

    No
    No
    Check Installation:
    Commence Installation Request submitted
    Pointing Alignment
    Procedure, refer to Cables
    Installation Guide Connectors
    Installer Line of Sight

    Terminal User
    Supporting Documentation:
    ISP Newtec MDM2200 User Manual
    Next Step
    Installation Guide

    Version : 1 Diagram Solution acceptance (Name & Signature)


    Teleport: Teraco Newtec Doc Ref : Newtec ISP 1st line Support 140325 WB.vsd
    Date/Time: 25 March 2014 Author : Willem Botha Page:

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