6.

Process control—
introduction to
quality control
 6-1: Introduction
Role in quality Process control is an essential element
management of the quality management system, Organization Personnel Equipment
system and refers to control of the activities
employed in the handling of samples
and examination processes in order
to ensure accurate and reliable testing. Purchasing
Process Information
and
Sample management, discussed in inventory
control management

Chapter 5, and all quality control

(QC) processes are a part of process
control. Documents
Occurrence
and Assessment
management
records
QC monitors activities related to the
examination (analytic) phase of testing.
The goal of QC is to detect, evaluate, Process Customer
Facilities
nd correct errors due to test system improvement service
and
safety
failure, environmental conditions or
operator performance, before patient
results are reported.

What is QC? QC is the part of quality management focused on fulfilling quality requirements
(ISO 9000:2000 [3.2.10]). Simply put, it is examining “control” materials of known
substances along with patient samples to monitor the accuracy and precision of the
complete analytic process. QC is required for accreditation purposes.

In 1981, the World Health Organization (WHO) used the term "internal quality
control" (IQC), which it defined as “a set of procedures for continuously assessing
laboratory work and the emergent results”. The terms QC and IQC are sometimes
used interchangeably; cultural setting and country may influence preferences for
these terms.

In the past few years, "internal quality control' has become confusing
in some settings because of the different meanings that have been
associated with the term. Some manufacturers of test kits for qualitative tests have
integrated "built-in" controls in the design of their kits, which they sometimes refer
to as internal controls. Other manufacturers include their own control materials
with the kits they sell and they refer to these as "internal controls", meaning that
the materials are meant specifically for that manufacturer’s kit. Finally, some people
refer to any quality control materials that are used in conjunction with test runs as
IQC, as in the 1981 WHO definition.

72 Laboratory Quality Management System

 6-1: Introduction

To avoid confusion, the term "quality control" will be used here to mean use
of control materials to monitor the accuracy and precision of all the processes
associated with the examination (analytic) phase of testing.

QC for varying Quality control processes vary, depending on whether the laboratory examinations
methods use methods that produce quantitative, qualitative or semiquantitative results.
These examinations differ in the following ways.

Quantitative examinations measure the quantity of an analyte present in the

sample, and measurements need to be accurate and precise. The measurement
produces a numeric value as an end-point, expressed in a particular unit of
measurement. For example, the result of a blood glucose test might be reported
as 5 mg/dL.

Qualitative examinations are those that measure the presence or absence of

a substance, or evaluate cellular characteristics such as morphology. The results
are not expressed in numerical terms, but in qualitative terms such as “positive”
or “negative”; “reactive” or “nonreactive”; “normal” or “abnormal”; and “growth”
or “no growth”. Examples of qualitative examinations include microscopic
examinations, serologic procedures for presence or absence of antigens and
antibodies, and many microbiological procedures.

Semiquantitative examinations are similar to qualitative examinations, in that

the results are not expressed in quantitative terms. The difference is that results
of these tests are expressed as an estimate of how much of the measured
substance is present. Results might be expressed in terms such as “trace amount”,
“moderate amount”, or “1+, 2+, or 3+”. Examples are urine dipsticks, tablet tests
for ketones and some serologic agglutination procedures. In the case of other
serologic testing, the result is often expressed as a titre—again involving a number
but providing an estimate, rather than an exact amount of the quantity present.

Some microscopic examinations are considered semiquantitative because results

are reported as estimates of the number of cells seen per low-power field or
high-power field. For example, a urine microscopic examination might report
0–5 red blood cells seen per high-power field.

Because QC processes differ for these various types of examinations, the

presentations for QC will be divided into two chapters. Chapter 7 will address
QC for quantitative examinations, and Chapter 8 will address QC for qualitative
and semiquantitative examinations.

Laboratory Quality Management System 73

 6-1: Introduction

Elements of a Regardless of the type of examination that is performed, steps for implementing
QC programme and maintaining a QC programme include:
 establishing written policies and procedures, including corrective actions
 training all laboratory staff
 ensuring complete documentation
 reviewing quality control data.

These responsibilities will be described in more detail in Chapters 7 and 8.

Summary  QC is part of the quality management system and is used to monitor the
examination (analytic) phase of testing.
 The goal of QC is to detect, evaluate and correct errors due to test system
failure, environmental conditions, or operator performance, before patient
results are reported.
 Different QC processes are applied to monitor quantitative, qualitative and
semiquantitative tests.

74 Laboratory Quality Management System

7. Process control—
quality control for
quantitative tests
 7-1: Overview
Role in quality Quality control (QC) is a component
management of process control, and is an essential Organization Personnel Equipment
system element of the quality management
system. It monitors the processes related
to the examination phase of testing and
allows for detecting errors in the testing Purchasing
and
Process Information
system. These errors may be due to test inventory
control management

system failure, adverse environmental

conditions or operator performance. QC
gives the laboratory confidence that test Documents
Occurrence
and Assessment
results are accurate and reliable before records
management

patient results are reported.

This chapter explains how quality control Process Customer

Facilities
and
methods are applied to quantitative improvement service
safety
laboratory examinations.

Overview of Quantitative tests measure the quantity of a substance in a sample, yielding a

the process numeric result. For example, the quantitative test for blood glucose can give a
result of 5 mg/dL. Since quantitative tests have numeric values, statistical tests can
be applied to the results of QC material to differentiate between test runs that
are “in control” and “out of control”. This is done by calculating acceptable limits
for control material, then testing the control with the patient’s samples to see if
it falls within established limits.

As a part of the quality management system, the laboratory must establish a QC

programme for all quantitative tests. Evaluating each test run in this way allows
the laboratory to determine if patient results are accurate and reliable.

Implementation The steps for implementing a QC programme are:

process  establish policies and procedures
 assign responsibility for monitoring and reviewing
 train all staff in how to properly follow policies and procedures
 select good QC material
 establish control ranges for the selected material
 develop graphs to plot control values—these are called Levey–Jennings charts
 establish a system for monitoring control values
 take immediate corrective action if needed
 maintain records of QC results and any corrective actions taken.

76 Laboratory Quality Management System

 7-2: Control materials
Defining control Controls are substances that contain an established amount of the substance
materials being tested—the analyte. Controls are tested at the same time and in the same
way as patient samples. The purpose of the control is to validate the reliability
of the test system and evaluate the operator’s performance and environmental
conditions that might impact results.

Differentiating It is important not to confuse calibrators and control materials. Calibrators

controls and are solutions with a specified defined concentration that are used to set or
calibrators calibrate an instrument, kit, or system before testing is begun. Calibrators are
often provided by the manufacturer of an instrument. They should not be used
as controls since they are used to set the instrument. Calibrators are sometimes
called standards, but the term calibrator is preferred.They usually do not have the
same consistency as patients’ samples.

Characteristics of It is critical to select the appropriate control materials. Some important

control materials characteristics to consider when making the selection are:
 Controls must be appropriate for the targeted diagnostic test—the substance
being measured in the test must be present in the control in a measurable form.
 The amount of the analyte present in the controls should be close to the
medical decision points of the test; this means that controls should check both
low values and high values.
 Controls should have the same matrix as patient samples; this usually means
that the controls are serum based, but they may also be based on plasma, urine
or other materials.

Because it is more efficient to have controls that last for some months, it is best
to obtain control materials in large quantities.

Types and Control materials are available in a variety of forms. They may be frozen, freeze-
sources of dried or chemically preserved. The freeze-dried or lyophilized materials must be
control material reconstituted, requiring great care in pipetting in order to ensure the correct
concentration of the analyte.

Control materials may be purchased, obtained from a central or reference

laboratory, or made in-house by pooling sera from different patients.

Purchased controls may be either assayed or unassayed. Assayed controls have a

predetermined target value, established by the manufacturer. When using assayed
controls, the laboratory must verify the value using its own methods. Assayed
controls are more expensive to purchase than unassayed controls.

When using either unassayed or “in-house” controls, the laboratory must establish
the target value of the analyte.

Laboratory Quality Management System 77

 7-2: Control materials

The use of in-house controls requires resources to perform validation and testing
steps. An advantage is that the laboratory can produce very large volumes with
exact specifications.

Remember that QC materials are usually serum based. Universal

precautions should be used when handling.

Choosing When choosing controls for a particular method, select values that cover medical
controls decision points, such as one with a normal value, and one that is either high or
low, but in the medically significant range.

Controls are usually available in "high", "normal" and "low" ranges. Shown in the
graphic are normal, abnormal high and low, and critical high and low ranges. For
some assays, it may be important to include controls with values near the low
end of detection.

PATIENT CONTROLS
Critical
? Abnormal C O N TRO L
Critical high
and low range

Normal range
Normal C O N TRO L

Abnormal high
Abnormal
and low ranges
C O N TRO L

Critical

Preparing and When preparing and storing QC materials, it is important to carefully adhere to
storing control the manufacturer’s instructions for reconstituting and storage. If in-house control
material material is used, freeze aliquots and place in the freezer so that a small amount
can be thawed and used daily. Do not thaw and refreeze control material. Monitor
and maintain freezer temperatures to avoid degradation of the analyte in any
frozen control material.

Use a pipette to deliver the exact amount of required diluent to lyophilized

controls that must be reconstituted.

78 Laboratory Quality Management System

 7-3: Establishing the value range for the control material
Assaying control Once the appropriate control materials are purchased or prepared, the next step
over time is to determine the range of acceptable values for the control material. This will
be used to let the laboratory know if the test run is “in control” or if the control
values are not reading properly—“out of control”. This is done by assaying the
control material repeatedly over time. At least 20 data points must be collected
over a 20–30-day period. When collecting this data, be sure to include any
procedural variation that occurs in the daily runs; for example, if different testing
personnel normally do the analysis, all of them should collect part of the data.

Once the data is collected, the laboratory will need to calculate the mean and
standard deviation of the results. A characteristic of repeated measurements is
that there is a degree of variation. Variation may be due to operator technique,
environmental conditions or the performance characteristics of an instrument.
Some variation is normal, even when all of the factors listed above are controlled.
The standard deviation gives a measure of the variation.This process is illustrated
below.

Obtain control material

Run each control

20 times over 30 days

3 SD
2 SD
1 SD
Calculate mean and Mean
+ 1, 2, 3 standard deviations
1 SD

2 SD
3 SD

One of the goals of a QC programme is to differentiate between

normal variation and errors.

A few theoretical concepts are important because they are used to

Characteristics establish the normal variability of the test system. QC materials are
of repeated run to quantify the variability and establish a normal range, and to
measures decrease the risk of error.

The variability of repeated measurements will be distributed around a central

point or location. This characteristic of repeated measurements is known as
central tendency.

Laboratory Quality Management System 79

 7-3: Establishing the value range for the control material

The three measures of central tendency are:

 Mode—the number that occurs most frequently.
 Median—the central point of the values when they are arranged in numerical
sequence.
 Mean—the arithmetic average of results.The mean is the most commonly used
measure of central tendency used in laboratory QC.

Statistical Statistical notations are symbols used in mathematical formulas to calculate

notations statistical measures. For this chapter, the symbols that are important to know are:

 the sum of

 number of data points (results or observations)

X1 individual result

X1 – Xn data point 1–n where n is the last result

X the symbol for the mean

 the square root of the data.

Mean The formula for the mean is:

X1 + X2 + X 3... Xn
X= N
As an example of how to calculate a mean, consider enzyme-linked immunosorbent
assay (ELISA) testing. The method is to gather data as ratios, add the values and
divide by the number of measurements.

Before calculating The purpose of obtaining 20 data points by running the QC sample is to quantify
QC ranges normal variation and establish ranges for QC samples. Use the results of these
measurements to establish QC ranges for testing.

If one or two data points appear to be too high or low for the set of data, they
should not be included when calculating QC ranges. They are called “outliers”.
 If there are more than 2 outliers in the 20 data points, there is a problem with
the data and it should not be used.
 Identify and resolve the problem and repeat the data collection.

Normal If many measurements are taken, and the results are plotted on a graph, the values
distribution form a bell-shaped curve as the results vary around the mean. This is called a
normal distribution (also termed Gaussian distribution).

80 Laboratory Quality Management System

 7-3: Establishing the value range for the control material

The distribution can be seen if data points are plotted on the x-axis and the
frequency with which they occur on the y-axis.

The normal curve shown (right) is really

a theoretical curve obtained when a large

Frequency
number of measurements are plotted. It is
assumed that the types of measurements
used for quantitative QC are normally
distributed based on this theory.

Accuracy and If a measurement is repeated many times, mean

precision the result is a mean that is very close to the true mean.

Accuracy is the closeness of a measurement to its true value.

Precision is the amount of variation in the measurements.

 The less variation a set of measurements has, the more precise it is.
 In more precise measurements, the width of the curve is smaller because the
measurements are all closer to the mean.

Bias is the difference between the expectation of a test result and an accepted
reference method.
The reliability of a method is judged in terms of accuracy and precision.

A simple way to portray precision and accuracy is to think of a target with a

Target illustration bull’s eye. The bull’s eye represents the accepted reference value which is the true,
unbiased value. If a set of data is clustered around the bull’s eye, it is accurate.

The closer together the hits

are, the more precise they Accurate and Precise but Imprecise
precise biased
are. If most of the hits are
in the the bull’s eye, as in the
figure on the left, they are both
precise and accurate.

The values in the middle

figure are precise but not Accurate = precise but not biased
accurate because they are
clustered together but not at the bull’s eye.The figure on the right shows a set of hits
that are imprecise.

Measurements can be precise but not accurate if the values are close together but do not
hit the bull’s eye.These values are said to be biased.The middle figure demonstrates
a set of precise but biased measurements.

Laboratory Quality Management System 81

 7-3: Establishing the value range for the control material

The purpose of quality control is to monitor the accuracy and precision

of laboratory assays before releasing patient results.

Measures of The methods used in clinical laboratories may show different variations about the
variability mean; hence, some are more precise than others. To determine the acceptable
variation, the laboratory must compute the standard deviation (SD) of the 20
control values.This is important because a characteristic of the normal distribution
is that, when measurements are normally distributed:
 68.3% of the values will fall within –1 SD and +1 SD of the mean
 95.5% fall within –2 SD and +2 SD
 99.7% fall between –3 SD and +3 SD of the mean.

Knowing this is true for all normally shaped distributions allows the laboratory to
establish ranges for QC material.

Once the mean and SD are computed for a set of measurements, a QC material
that is examined along with patients' samples should fall within these ranges.

SD is a measurement of variation in a set of results. It is very useful to the

Standard laboratory in analyzing QC results.
deviation
The formula for calculating standard deviation is:

SD = (X1 – X)2
n–1
The number of independent data points (values) in a data set are represented
by “n”. Calculating the mean reduces the number of independent data points to
n – 1. Dividing by n –1 reduces bias.

The values of the mean, as well as the values of + 1, 2 and 3 SDs are needed to
Calculating develop the chart used to plot the daily control values.
acceptable
limits for  To calculate 2 SDs, multiply the SD by 2 then add and subtract each result from
the control the mean.
 To calculate 3 SDs, multiply the SD by 3, then add and subtract each result from
the mean.

For any given data point, 68.3% of values will fall between + 1 SD, 95.5% between

82 Laboratory Quality Management System

 7-3: Establishing the value range for the control material

+ 2 SD and 99.7% between + 3 SD of the mean.

When only one control is used, we consider an examination run to be “in control”
if a value is within 2 SD of the mean.

The coefficient of variation (CV) is the SD expressed as a percentage of the mean.

Coefficient of
variation CV (%) = SD x 100
Mean

The CV is used to monitor precision. When a laboratory changes from one

method of analysis to another, the CV is one of the elements that can be used
to compare the precision of the methods. Ideally, the value of the CV should be
less than 5%.

Laboratory Quality Management System 83

 7-4: Graphically representing control ranges
Using graphs Once the appropriate range of control values has been established, the laboratory
for analysis and will find it very useful to represent the range graphically for the purpose of daily
monitoring monitoring. The common method for this graphing is the use of Levey–Jennings
charts.

Developing In order to develop Levey–Jennings charts for daily use in the laboratory, the
data for Levey– first step is the calculation of the mean and SD of a set of 20 control values as
Jennings charts explained in 7-3.

Levey–Jennings A Levey–Jennings chart can then be drawn, showing the mean value as well as
chart + 1, 2, and 3 SD. The mean is shown by drawing a line horizontally in the middle
of the graph and the SD are marked off at appropriate intervals and lines drawn
horizontally on the graph, as shown below.

Draw lines for mean and SD

(calculated from 20 controls)
Chart name: Lot number:

196.5 +3 SD
194.5 +2 SD
192.5 +1 SD
190.5 MEAN
188.5 –1 SD
186.5 –2 SD
184.5 –3 SD

Days

This Levey–Jennings chart was developed using 20 repeated measurements of the

control value. In order to use the Levey–Jennings chart to record and monitor
daily control values, label the x-axis with days, runs,or other intervals used to run
QC. Label the chart with the name of the test and the lot number of the control
being used.

84 Laboratory Quality Management System

 7-5: Interpreting quality control data
Plotting control A QC sample tested along with patient’s samples can now be used to determine if
values daily runs are “in control”. A control sample must be run with each set of patient
samples.

Run the control and plot it on the Levey–Jennings chart. If the value is within
+2 SD, the run can be accepted as “in-control”.

Draw lines for mean and SD

(calculated from 20 controls)
Chart name: Lot number:

196.5 +3 SD
194.5 +2 SD
192.5 +1 SD
190.5 MEAN
188.5 –1 SD
186.5 –2 SD
184.5 –3 SD

Days

The values on the chart are those run on days 1, 2 and 3 after the chart was made.
In this case, the second value is “out of control” because it falls outside of 2 SD.

When using only one QC sample, if the value is outside 2 SD, that run is considered
“out of control” and the run must be rejected.

Number of If it is possible to use only one control, choose one with a value that lies within
controls used the normal range of the analyte being tested. When evaluating results, accept all
runs where the control lies within +2 SD. Using this system, the correct value will
be rejected 4.5% of the time.

In order to improve efficiency and accuracy, a system using two or three controls
for each run can be employed. Then another set of rules can be used to avoid
rejecting runs that may be acceptable. These rules were applied to laboratory
QC by a clinical chemist named James Westgard. This Westgard multirule
system requires running two controls of different target values for each set of
examinations, developing a Levey–Jennings chart for each, and applying the rules.

The use of three controls with each run gives even higher assurance of accuracy
of the test run. When using three controls, choose a low, a normal and a high
range value. There are also Westgard rules for a system with three controls.

Laboratory Quality Management System 85

 7-5: Interpreting quality control data

Detecting Errors that occur in the testing process may be either random or systematic.
error
With random error, there will be a variation in QC results that show no pattern.
This type of error generally does not reflect a failure in some part of the testing
system, and is therefore not like to reccur. Random error is only a cause for
rejection of the test run if it exceeds +2 SD.

Systematic error is not acceptable, as it indicates some failure in the system that
can and should be corrected. Examples of evidence of systematic error include:
 shift—when the control is on the same side of the mean for five consecutive
runs;
 trend—when the control is moving in one direction, and appears to be heading
toward an out-of-control value.

Even when a control value falls within 2 SD, it can be a cause for concern. Levey–
Jennings charts can help distinguish between normal variation and systematic
error.

Shifts and Shifts in the mean occur when an abrupt change is followed by six or more
trends consecutive QC results that fall on one side of the mean, but typically within
95% range as if clustered around a new mean. On the sixth occasion this is called
a shift and results are rejected.

Trends occur when values gradually, but continually, move in one direction over
six or more analytical runs. Trends may display values across the mean, or they
may occur only on one side of the mean. On the sixth occasion, this is determined
to be a trend and results are rejected.

The source of the problem must be investigated and corrected before patients’
samples are reported.

Measurement As variation occurs in measurements, uncertainty exists as to the true value.

uncertainty Uncertainty represents a range of values in which the true value is reasonably
expected to lie. In most situations, measurement uncertainty is estimated at
“95% coverage”. For most instances, a range of +2 SD is accepted as measurement
uncertainty that is explained by random variation.

But the degree of variation also depends on the method used. Methods that are
more precise have less uncertainty because the amount of variation included in
the 95% limits is smaller.

Laboratories should strive to use methods that have a high degree of precision,
and always follow standard operating procedures.

86 Laboratory Quality Management System

 7-6: Using quality control information
When QC is out When the QC sample that is used in a test run is out of the acceptable range,
of range the run is considered to be “out of control”.When this happens, there are several
steps that the laboratory must follow.
 The testing process should be stopped and the technologist must immediately
try to identify and correct problems.
 Once possible sources of error have been identified and corrections have been
made, the control material should be rechecked. If they read correctly, then
patient samples, along with another QC specimen, should be repeated. Do
not simply repeat the testing without looking for sources of error and taking
corrective action.
 Patient results must not be reported until the problem is resolved and the
controls indicate proper performance.

Problem When attempting to solve QC problems, it is useful to have established policies

solving and procedures for remedial action. Often, manufacturers of either equipment
or reagents will provide guidelines that can be helpful. Use any troubleshooting
guides that are available.

Possible problems to consider include:

 degradation of reagents or kits
 control material degradation
 operator error
 failure to follow manufacturer’s instructions
 an outdated procedure manual
 equipment failure
 calibration error.

Laboratory Quality Management System 87

 7-7: Summary
Summary A QC programme for quantitative tests is essential to ensuring accuracy and
reliability of laboratory testing. The laboratory must establish a QC programme
that monitors all quantitative tests. The programme will have written policies and
procedures that are followed by all laboratory staff.

The overall responsibility of managing the QC programme is usually assigned to

the quality manager, who monitors and reviews all QC data on a regular basis.The
recording of the QC data must be complete and easy to access.

For quantitative testing, statistical analysis can be used for the monitoring process,
and the use of Levey–Jennings charts provides a very useful visual tool for this
monitoring.

When controls are out of range, corrective action and troubleshooting must be
undertaken; the problem must be fixed before reporting patient results. Therefore,
good protocols for troubleshooting and corrective action are an important part
of the QC process.

Key messages  A QC programme allows the laboratory to differentiate between normal

variation and error.
 The QC programme monitors the accuracy and precision of laboratory assays.
 The results of patient testing should never be released if the QC results for the
test run do not meet the laboratory target values.

88 Laboratory Quality Management System

8. Process control—
quality control
for qualitative and
semiquantitative
procedures
 8-1: Overview
Quality control (QC) is a component
Role in quality of process control, which is a
Organization Personnel Equipment
management major element of the quality
system management system. It monitors the
processes related to the examination
phase of testing and allows for detecting Purchasing
Process Information
errors in the testing system. These and
inventory
control management
errors may be due to test system failure,
adverse environmental conditions or
operator performance. QC gives the Documents
Occurrence
laboratory confidence that test results and
management
Assessment
records
are accurate and reliable before patient
results are reported.
Facilities
Process Customer
This chapter explains how QC improvement service
and
safety
methods are applied to qualitative
and semiquantitative laboratory
examinations.

Qualitative and Qualitative examinations are those

semiquantitative that measure the presence or absence
examinations of a substance, or evaluate cellular
characteristics such as morphology.
The results are not expressed in
numerical terms, but in descriptive
or qualitative terms such as “positive”,
“negative”, “reactive”, “nonreactive”,
“normal” or “abnormal”.

Examples of qualitative
examinations include microscopic
examinations for cell morphology
or presence of parasitic organisms,
serologic procedures for presence or
absence of antigens and antibodies,
some microbiological procedures and
some molecular techniques.

Semiquantitative examinations are

similar to qualitative examinations;
testing does not measure the precise

90 Laboratory Quality Management System

 8-1: Overview

quantity of a substance. The difference is that results of these tests are expressed
as an estimate of how much of a measured substance is present. This estimate
is sometimes reported as a number. Therefore, test results for semiquantitative
tests may be shown as “trace amount”, “1+, 2+ or 3+”, or positive at 1:160 (titre
or dilution). Examples of semiquantitative examinations are urine dipsticks, tablet
tests for ketones and serological agglutination procedures.

Some microscopic examinations are considered semiquantitative because results

are reported as estimates of the number of cells seen per low-power field or high-
power field. For example, a urine microscopic examination might report 0–5 red
blood cells seen per high-power field.

Important As with quantitative procedures, it is important to verify that results of qualitative

concepts and semiquantitative examinations are correct prior to reporting them to the
requesting health care provider.

Conducting QC for many of these tests is not as easily accomplished as with

quantitative tests. Therefore, it becomes essential that other processes within the
quality system are carefully conducted, in addition to traditional QC methods.
Following are some important overarching concepts for quality that apply to
qualitative and semiquantitative tests.
 Sample management is important in all laboratory testing. Examinations that are
dependent on a viable organism in the sample may need closer monitoring and
better communication with nonlaboratory staff (see Chapter 5).
 Dedicated, professional staff who understand the principles of QC are key to
quality.
 Incubators, refrigerators, microscopes, autoclaves and other equipment must be
maintained and monitored carefully (see Chapter 3).
 Positive and negative controls must be used to monitor the effectiveness of test
procedures that use special stains or reagents and tests with end-points such as
agglutination, colour change or other non-numeric results.
 Reagents should be stored according to the manufacturer’s instructions, labelled
with the date they are opened and put into use, and discarded at the expiration
date (see Chapter 4).
 Keeping records of all QC processes and corrective actions is necessary for
continual improvement of the laboratory quality system (see Chapter 16).
 When problems occur, investigate, correct, and repeat patient testing (see
Chapter 14).

If QC results are not what are expected, do not report patient

results.

Laboratory Quality Management System 91

 8-2: Quality control materials
Qualitative and semiquantitative examinations include tests that utilize a variety of
Control
control materials.These controls may be built-in (on-board or procedural) controls,
types
traditional controls that mimic patient samples, or stock cultures for use with
microbiological examinations.

Built-in controls are those that are integrated into the

Built-in
design of a test system such as a test kit device.Usually,the
controls
device is marked with designated areas where coloured
lines, bars or dots should appear to indicate success
or failure of positive and negative controls, and these
controls are performed automatically with each test.The
manufacturer’s product instructions may also refer to
these as procedural controls, on-board controls or
internal controls.

Most built-in controls monitor only a portion of the

examination phase, and they vary from one test to another as to what is being
monitored. For example, built-in controls for some kits may indicate that all the
reagents impregnated into the device are active and working properly, whereas
built-in controls for other kits may only indicate that a sample was added and
solutions flowed through the device correctly. It is important to carefully read the
instructions provided by the manufacturer to understand what the built-in controls
monitor, and to determine whether additional controls may be needed.

Examples of test kits with built-in controls are rapid tests that detect the
presence of antigens or antibodies, such as those for infectious disease (human
immunodeficiency virus [HIV], influenza, lyme disease, streptococcal infection,
infectious mononucleosis), drugs of abuse, pregnancy or faecal occult blood.

Even though these built-in controls give some degree of confidence, they do not
monitor for all conditions that could affect test results. It is advisable to periodically
test traditional control materials that mimic patient samples, for added confidence
in the accuracy and reliability of test results.

In some settings, these built-in controls are referred to as internal

controls.

Traditional control materials are made to mimic patient samples and they are tested
Traditional with the patient samples to evaluate the examination component. Positive controls
controls have known reactivity and negative controls are nonreactive for the analyte being
tested. The controls should have the same composition, or matrix, as patient
samples, including viscosity, turbidity and colour, in order to properly evaluate the
test performance. Control materials are often lyophilized when received, and
need to be carefully reconstituted before use. Some manufacturers may provide

92 Laboratory Quality Management System

 8-2: Quality control materials

these controls with their test kits but, more frequently, they need to be purchased
separately.

Traditional controls evaluate the testing process more broadly than built-in controls.
They assess the integrity of the entire test system, the suitability of the physical
testing environment (temperature, humidity, level workspace), and whether the
person conducting the test performs it correctly.

Positive and negative controls are recommended for many qualitative and
semiquantitative tests, including some procedures that use special stains or reagents,
and tests with end-points such as agglutination or colour change. These controls
should generally be used with each test run. Use of controls will also help to validate
a new lot number of test kits or reagents, to check on temperatures of storage and
testing areas, and to evaluate the process when new testing personnel are carrying
out the testing.

Things to keep in mind when using traditional controls for qualitative or

semiquantitative tests are:
 test control materials in the same manner as testing patient samples;
 use a positive and negative control, preferably once each day of testing, or at least
as often as recommended by the manufacturer;
 choose positive controls that are close to the cut-off value of the test, to be sure
the test can detect weak positive reactions;
 for agglutination procedures, include a weak positive control as well as a negative
control and a stronger positive control;
 for tests with an extraction phase, such as some rapid group A Streptococcus tests,
choose controls that are capable of detecting errors in the extraction process.

Stock QC in microbiology requires use of live control organisms with predictable

cultures reactions to verify that stains, reagents and media are working correctly.
They must be kept on hand and carefully maintained in the form of
stock and working cultures. For each reaction, organisms with both
positive and negative results should be tested.

The following organizations offer reference strains, which are available from local
distributors:
 American Type Culture Collection (ATCC)
 National Type Culture Collection (NTCC, United Kingdom)
 Pasteur Institute Collection (CIP, France).

Purchased reference strains are usually lyophilized and kept in the refrigerator.
Once they are reconstituted, plated and checked for purity, they can be used to
make working cultures for quality control.

Some laboratories may choose to use isolates from their own laboratories for QC.
If so, they should be monitored closely to verify that reactions tested are sustained
over time.

Laboratory Quality Management System 93

 8-3: Quality control of stains
Procedures In performing many qualitative and semiquantitative procedures, stains are needed
using stains for evaluating microscopic morphology of cells, parasites or microbes, or to
determine their presence or absence. Stains are used for microscopic procedures
that provide information for either preliminary or definitive diagnosis. These are
frequent in haematology, urinalysis, cytology, histology, microbiology, parasitology
and other laboratory areas.

In microbiology, permanent stains such as acridine orange, trichrome and iron-

haematoxylin for faecal parasites, and Giemsa stain for malaria, are frequently
used. Gram stains are used for identification of bacteria and yeast from colonies
and samples. Acid-fast stains are particularly important for preliminary diagnosis,
since growth of mycobacteria takes several weeks. In many sites, Mycobacterium
tuberculosis (TB) cultures are not available and acid-fast smears will provide the
final diagnosis for patients. For wet mounts, iodine solutions are used to detect
cysts and eggs in faecal samples, and potassium hydroxide preparations are used
to detect fungal elements.

Examination of blood smears requires a stain that

allows for clear visualization of red blood cells, white
blood cells, platelets and inclusions within cells.
Differentiation of cells in blood most frequently
employs a Wright stain, and some haematology
procedures use special stains to help differentiate
infection from leukaemia.

Cytology and histology tests require a wide

variety of stains that provide valuable information for diagnosis. Many other stains
are available to laboratory staff for special uses.

The common elements for QC are the same: the stains should be prepared and
stored properly, and checked to be sure they perform as expected. Remember
that many of the microscopic examinations that rely on stains are critical in
diagnosis of many diseases.

Stain Some stains can be purchased commercially, but others must be prepared by
management the laboratory, following an established procedure. Once stains are made, their
bottles should be labelled with the following information:
 name of the stain
 concentration
 date prepared
 date placed in service
 expiration date/shelf life
 preparer’s initials.

94 Laboratory Quality Management System

 8-3: Quality control of stains

It may be useful to keep a logbook for recording information on each stain in use,
including the lot number and date received. The expiration date must be noted
on the label. Some stains deteriorate and lose their ability to produce the correct
reactions.

Stains should be stored at the correct temperature at all times and in an appropriate
staining bottle. Some stains must be protected from light. In some cases, working
solutions can be made from stock solutions. If so, storage of working solutions
should be carefully monitored.

Quality Because of their importance, stains should be checked each day of use with
control positive and negative QC materials, to make sure their reagents are active and
they provide the intended results. In most cases, positive and negative controls
should be stained with each batch of patients’ slides. All QC results must be
recorded each time they are run.

Stains should also be examined to look for precipitation or crystal formation, and
to check for bacterial contamination. Careful maintenance and care of the stock
and working solutions of stains is an essential component in a system to provide
good quality in microscopic examinations.

Be aware that many stains are toxic, therefore, take appropriate safety
precautions when working with them.

Laboratory Quality Management System 95

 8-4: Quality control of microbiological media
QC is essential The quality of media used in the microbiology laboratory is crucial to achieving
for media optimal and reliable results. Some media are essential to isolation of microbes,
so it is imperative that they function as expected. QC procedures provide the
confidence that media has not been contaminated prior to use, and that it
supports the growth of the organism with which it was inoculated.

Verifying The performance characteristics of all media used in the laboratory must be
performance verified by the appropriate QC methods. For media that is prepared in-house,
this evaluation must be conducted for each batch prepared; for all commercially
prepared media, the performance verification will be performed for each new lot
number.

In all cases, in-house and purchased media should be carefully checked for:
 sterility—incubate overnight before use
 appearance—check for turbidity, dryness, evenness of layer, abnormal colour
 pH
 ability to support growth—using stock organisms
 ability to yield the appropriate biochemical results—using stock organisms.

The laboratory must maintain sufficient stock organisms to check all its media
Use of control and test systems. Some examples of important stock organisms, and the media
organisms for checked, include:
verification  Escherichia coli (ATCC 25922): MacConkey or eosin methylene blue (EMB),
some antimicrobial susceptibility testing;
 Staphylococcus aureus (ATCC 25923): blood agar, mannitol salt and some
antimicrobial susceptibility tests;
 Neisseria gonorrhoeae (ATCC 49226): chocolate agar and Thayer–Martin agar.

96 Laboratory Quality Management System

 8-4: Quality control of microbiological media

For selective media, inoculate a control organism that should be inhibited as well
as one that should grow. Discard any batch of media that does not work as
expected.

For differential media, inoculate the media with control organisms that should
demonstrate the required reactions. For example, inoculate both lactose-
fermenting and non-lactose-fermenting organisms onto EMB or MacConkey agar
to verify that the colonies exhibit correct visual appearance.

Note: sheep and horse blood are preferred in preparing media for routine cultures.
Blood agar made from human blood should not be used as it will not demonstrate
the correct haemolysis pattern for identification of certain organisms, and it may
contain inhibitory substances. In addition, human blood can be biohazardous.

In-house media It is important to keep careful records for media that is prepared in the laboratory.
preparation A logbook should be maintained that records:
records  date and preparer's name
 name of the medium, the lot number and manufacturer
 number of prepared plates, tubes, bottles or flasks
 assigned lot and batch numbers
 color, consistency and appearance
 number of plates used for QC
 sterility test results at 24 and 48 hours
 growth test(s)
 pH.

Laboratory Quality Management System 97

 8-5: Summary
Examinations Qualitative and semiquantitative examinations are those that give non-numerical
with non- results. Qualitative examinations measure the presence or absence of a substance,
numerical results or evaluate cellular characteristics such as morphology. Semiquantitative
examinations provide an estimate of how much of the measured substance is
present.

Qualitative and semiquantitative testing must be monitored by QC processes.

These processes should use controls that mimic patient samples as much as
possible. Quality controls that check kits, reagents, stains and microbiological
media and ensure that they work as expected must be used whenever they are
available.

The laboratory must establish a QC programme for all of its qualitative and
semiquantitative tests. In establishing this programme, set policies, train staff and
assign responsibilities, and ensure that all resources needed are available. Make
sure that recording of all QC data is complete, and that appropriate review of
the information is carried out by the quality manager and the laboratory director.

Key messages  All staff must follow the QC practices and procedures.
 Always record QC results and any corrective actions that are taken.
 If QC results are not acceptable, do not report patient results.

98 Laboratory Quality Management System