Devesh Bhatnagar

Contact Nos. (Mob.)- 9354983034

Resides at Omaxe New Heights,
Omaxe Spa Village-Sector 78,
Faridabad, Haryana.
Email: deveshbhatnagar@gmail.com

1. Seeking the Position of Senior Administration Manager (Delhi-NCR)

I am responding with a great deal of interest to the post mentioned above , for my entire
work experience of twenty two years has been in the Customer Service Administration, Public
Relation and Business Development at a senior level.

I am qualified professional, who has good International and National academic and
working background; has the ability to carry out several responsibilities and work
effectively in a highly competitive environment; highly knowledgeable in computer basic
systems and software, and developed the skills in trouble shooting and can implement
solutions to improve company or organization systems. I have worked with companies Academic
and Automotive, rising through the ranks to ultimately managing some, I wish to be a part of such
an organization which recognizes talent and career growth.

I have worked with all aspects required by the jobs, throughout my career , I
have approached work as a challenge and I work well under pressure and change. I have a strong
desire to get associated with an organization (Education or Automotive ) that would help me to
exercise my managerial skills at its best.
1. General Description & Profile (Devesh Bhatnagar)

A well qualified person having experience in handling management administrative

assignments with proven ability in enhancing operational efficiency and team productivity.

1. Skills

Excellent financial, analytical, and writing skills.

Outstanding supervisory, communication and interpersonal skills.
Highly developed knowledge of accounting principles, financial management,
spreadsheets and databases.
Strong ability to manage conflicting and changing priorities.
Established organizational skills
Good judgment, tact and discretion.
Experienced Inventive and quick-witted thinking.
Able to make fast and worthy decisions and manage thoughts in critical time constraints
and in a full workload.
Good team player with incredible interpersonal skills.
Thorough knowledge and appreciative of interactions tools and public relations
methods.
Talent to recognize and search public relations opportunity, which are tactical.

1. Started Primarily from 4X4 Motors (OFF ROADS), Dubai ( UAE )

Administrative and Customer Care Manager (1995 to 2000 )

High-energy, results-oriented professional with over 6 years of Administration and Customer

service experience in one of the Dubai's Best off road automobile company initial years .
Proven ability to motivate employees to achieve optimum performance levels. Fast-track
promoted at Corporate Headquarters based on leadership qualities, strategic thinking, and
astute relationship management skills. Designed and implemented employee development
program that reduced customer complaints in service center staff by over 90% within a year.
1. Career change as an Administrator in Various Schools in Sharjah, Dubai and Ras-Al
Khaimaha. (United Arab Emirates Year 2000 till 2011)

1. Summary of work as an Administrator.

I , as The School Administration Manager assisted the principal and stake holders focus on
instructional, rather than managerial/operational, tasks in all education levels (elementary, middle
and high school).
Under the direction of the principal, I was responsible for the overall management
and supervision of the operations of the school including supervision and evaluation of classified
staff as defined by the Principal. Assisted in maintaining a positive safe campus by enforcing school
rules and policies, and acted as a liaison to parents, community and staff. At elementary schools in
Sharjah, I at times took responsibility for administration/operation of the school in the absence of
principal/ other administrators. Participated in collective decision-making within the school
management team.
Managed non-instruction functions and activities; coordinated special events, volunteer
coordination, parent/family involvement, transportation, and building maintenance; received,
distributed and communicated information to enforce school, policies; plans,
promoted, managed and oversaw student services and activities, including student recognition,
student safety, and student supervision; addressed issues, situations, problems and/or conflicts
that could negatively impact the school; ensured general cleanliness, appearance and safety
of all buildings are maintained to acceptable standards.

1. School Management/Operations

In accordance with the practices and SOP of the school, managed the day-
to-day operations of the school including, but not limited to, the financial, technical, clerical and
front office support services.
Made decisions relating to the day-to-day management/operation of
the school’s administrative functions.
Managed the front office and all services ensuring that school operational and administrative
functions are organized efficiently to meet the needs of the school, staff, students and families.
Dealt with a range of telephone and drop in queries from parents, professionals, etc.
Developed systems within the school to limit principal/administrator time spent on
management/operational work.
Assisted principal response to parents and/or community concerns and complaints.
 Managed a variety of school administrative functions for the purpose of enforcing school, policy.
Assisted with the formulation of and implementation of policies, procedures
and/or processes for the purpose of providing direction and/or complying with mandated
requirements.
Managed emergencies brought to their attention, deciding on the best course of action and
either
dealing with the situation if appropriate or referring it to the principal/administrator.
Participated in meetings, workshops and seminars (e.g. Faculty Meetings, Site Council Meetings
and other meetings as needed) for the purpose of conveying and/or gathering information required
to perform the functions of the position.
At the request of the Principal, represented the school within forums for the purpose of
maintaining ongoing support for educational goals and/or assisting with issues related
to school environment. Promoted the school through positive relations with
community, business, parents, and students.
Composed and presented a wide variety of materials including oral/written reports for the
purpose of documenting activities, providing written reference and/or conveying information.
Assisted and supported teaching staff as directed by the Principal. Chairs meetings (e.g.
Parents, students, teachers, etc.) for the purpose of coordinating activities and ensuring school
objectives are achieved.
Facilitated communication between staff, students and/or parents for the purpose of evaluating
situations, solving problems and/or resolving conflicts.
Facilitated meetings, processes, discussions, etc. (e.g. school counsellor, school nurse, campus
supervisor, social worker, outside agencies, etc.) for the purpose of ensuring that
mandates are achieved.
Monitored student attendance and implemented attendance improvement strategies.
In coordination with the Principal, maintained a positive, safe learning environment for students.
Supported school-based programs by recognizing student achievements, working on students’
success, and being available for student questions and/or concerns. Assisted with enforcing the
school student discipline plan.
Intervened in occurrences of inappropriate student behaviour for the purpose of assisting
students to modify such behaviour and developed successful interpersonal skills.
Maintained high visibility (e.g.halls, cafeteria, student activities, etc.) for the purpose of
building familiarity, rapport and trust with students and staff. When necessary, conducted
investigations and share findings with the principal to act upon.

Managed all school scheduling, special events, field trips, cafeteria, transportation, recess/lunch,
etc. Coordinates transportation of students to and from school, field trips, and special activities.
Planed and provided schedules for recess, lunch, assemblies, special activities, and bells.
Planed, managed and supervised extra-curricular programs. Planed for and provided orientation,
transition, and school program information to students, parents, and staff.
1. Budgeting /Fiscal Responsibility

Maintained School Budget. Prepares financial budgets and financial reports under the overall
direction of the principal/stake holders.
Managed and monitors the budget and advises the principal/ stake holders of any important
budgetary considerations. Responsible for the preparation of appropriate budget plans to support
the school’s improvement plan. Established regular meeting time with the principal/stake holders to
share and advise principal/stake holders of budgetary needs and impending challenges.
Maintained inventory of school assets and ensures their security.

1. Supervision (School and Campus)

Supervised & managed non-instruction classified staff and office volunteers. Established work
schedules; assigned work duties consistent with individual position job descriptions; evaluated and
monitored performance; responsible for the recruitment, interviewing and selection of classified
staff. Select, facilitate, and provide training for classified staff.

1. Safety and Facilities

Ensured safety of, and the promotion of, the welfare of students and followed all applicable state
laws and District policies relating to the protection of children and students.
Managed all contractual and related arrangements with regard to building works, maintenance
and supplies, cleaning, grounds maintenance, etc., including quality control of contractors' work.
Responsible for disaster preparation program: fire drills, student, staff and public safety, student
health and maintained a current site evacuation plan. Responsible for site safety program and
planning .
Administered and supervised the maintenance of the physical facilities.
Supervised after school student activities and programs, assemblies, awards ceremonies,
dances, activities, etc. for the purpose of maintaining a safe and orderly environment.

1. Skills required and adapted for Administration of School or Campus:

1. Overall problem-solving leadership – demonstrated ability to develop hypotheses,

structure work and drive to solutions; creative about where to find information
1. Delivery of short-and long-term commitments – demonstrated ability to deliver high
quality work
1. Analytic – demonstrated ability to quickly and accurately analyze data, identify trends and
generate insights into complex situations
1. Strong Organizational and Project management Skills – demonstrated ability to scope
work, generate work plans and manage to deadlines
1. Team leadership – demonstrated ability to work effectively with others to move work
forward and achieve results
1. Written and verbal communications – demonstrated ability to write and deliver clear
presentations customized to wide range of internal and community audiences, able to
verbally communicate ideas effectively, varying style for audience, strong listening skills
1. Collaboration and inclusion – demonstrated ability to build trust and effective working
relationships with wide range of types of people, at all levels of the organization and outside
of the organization.

1. Recently in India

Audi Delhi South (Senior Relations Manager)

Sept-2012 to March-2016

Role Responsibilities:

Strategy / Communication / Drive Customer-Centric Culture

Developed and maintained a Regional Customer experience roadmap, ensuring

Customer delight is core part of annual Regional Plans through weekly reports and
trainings
Championed Customer-Centric Culture
Delivered value to Dealer in their Customer experience improvement efforts via:
Implementation and ongoing maintenance of a Customer delight
Reward/Recognition at Regional level
Supported Regional Customer experience efforts
Driven dealer participation in Cultural Training and identification of Customer focus
training needs within the region as needed/defined by performance
deficiencies/metrics
Coordinated customer focus through Performance Excellence initiatives. Work in
concert with the Audi regional Performance Excellence coaches to insure dealer
prioritization and ‘customer focus best practice’ integration in Performance
Excellence executions.

Customer Experience Continuous Improvement Process

Responsible for the Regional implementation of Customer experience at Dealer level

continuous improvement process sessions, required tracking of issues/resolutions,
Best Practices and escalation/reporting to Audi Zonal and National heads.
Supported Customers and determined corrective actions for Audi/dealer, provided
learning back to organization and potential customer experience improvement
topics
Conducted post issue analysis during MRM,WM to identify and escalate core
inhibitors to customer satisfaction
Developed Best Practice updates and distributed to promote improvements across
the dealers; shared learning on common platforms amongst team memebers
Assisted with pilots for Customer Experience innovations

1. Qualification

1. B.A in the year 1993 from University of Meerut – Majored in Economics,

2. Masters in Business Administration, Marketing and Administration)
3. Masters in Communication Engineering ( USA and Ireland )
4. Sound Editing ( Digital and Analogue ) and Recording,
5. (School of Technical study, UK)
6. Certificate in Computers from Egypt..

1. Additional Qualification:

1. A Diploma in Computer Applications especially imparting in depth knowledge of MS

Word and MS Excel Packages apart from other related programs. Including Internet,Intranet,
Modem programs and all other latest 2010 IT software’s in computer industry
2. In-depth Study of Sound Editing and Recording from UK (School of Technical study)

1. Hobbies:
1. Music which led me to Broadcasting (Sound Engineering/Planning)
2. Indoor -Outdoor sports
3. Singing (Learnt singing from a school of repute in Delhi)
4. Public Relation and Passion to learn.

1. Personal Information:

Date of Birth: 18th-Nov-1972

Place of Birth: Delhi (India)
Languages Known: English, Hindi & Urdu
Nationality: Indian
Marital Status: Married
Passport No: Q-8531909 (Due for renewal or New)
Salary Drawn: Best in the Industry + Allowances + Benefits
Salary Expected: As Per Organization Rules ( or as per experience ).

I am motivated and hardworking, seeking my next career challenge.