Table of Contents

Preface .............................................................................................................................................................. vii

Acknowledgements .......................................................................................................................................... ix

Introduction ....................................................................................................................................................... xi
Applicability ........................................................................................................................................ xi
Significant Changes .......................................................................................................................... xii
Reference Marks ............................................................................................................................... xii
Record of Revisions ......................................................................................................................... xiii
Purpose and Scope ......................................................................................................................... xiii
Relationship to other Publications ................................................................................................... xiv
Goals ................................................................................................................................................ xiv
Data Exchange ................................................................................................................................. xv

Chapter 1: Book & Plan Shipments ................................................................................................................. 1

1.1 Receive Shippers’ Request & Check Security Status ........................................................................1
1.2 Receive Shipper Freight Information .................................................................................................. 1
1.3 Plan the Routing–Direct or Consolidation .......................................................................................... 1
1.4 Request Capacity against Forwarder or Carrier Inventories ..............................................................1
1.5 Confirm Capacity ................................................................................................................................ 2
1.6 Create Route Maps (A2A/D2D) & Share* .......................................................................................... 3
1.7 Arrange Pick up of Freight ................................................................................................................. 3

Chapter 2: Pick-up from the Shipper ............................................................................................................... 5

2.1 Labelling Freight (by Shipper) ............................................................................................................ 5
2.2 Associate Unique Piece Level Information (UPID) with Booking .......................................................5
2.3 Pick-up Freight ................................................................................................................................... 6

Chapter 3: Receive Freight at Forwarder Branch Facility .............................................................................7

3.1 Arrival of the Truck at the Forwarder Branch Facility .........................................................................7
3.2 Verify Physical Integrity of Cargo & Check/Apply Labelling ...............................................................7
3.3 Check if Information Matches the Actual Freight and Security ..........................................................8
3.4 Check the Accuracy of the Booking & Adjust if Needed ....................................................................8
3.5 Create Shipment Record .................................................................................................................... 8
3.6 Sort & Transfer Freight to Build or Storage Locations .......................................................................8

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Chapter 4: Transfer to Forwarder Hub ............................................................................................................ 9

4.1 Confirm Information to the Hub .......................................................................................................... 9
4.2 Issue Loading List for Truck to Hub and Load Freight .......................................................................9
4.3 Departure of Loaded Truck from Forwarder Branch Facility to Forwarder Hub ................................9

Chapter 5: Prepare Export Shipments .......................................................................................................... 11

5.1 Arrival and Unload of Truck at the Forwarder Hub ..........................................................................11
5.2 Verify the Physical Integrity of the Truckload ...................................................................................11
5.3 Check the Security Status of the Shipment .....................................................................................11
5.4 Create Shipment Record & Consolidation Manifest .........................................................................11
5.5 Send Freight Picking Instructions to Warehouse .............................................................................12
5.6 Prepare Shipment for Export ............................................................................................................ 12

Chapter 6: Transfer Shipment to the Carrier Domain ..................................................................................13

6.1 Issue Loading List for Truck to Carrier/Load Freight .......................................................................13
6.2 Departure of Loaded Truck from Forwarder Hub to Carrier Domain ...............................................13
6.3 Transmit Forwarder Information to Carrier ....................................................................................... 13
6.4 Arrival of Truck at Carrier Domain ................................................................................................... 13

Chapter 7: Receive Shipments into the Carrier Domain .............................................................................15

7.1 Channel Forwarder Information to Applicable Parties .....................................................................15
7.2 Assign Unloading Slot and Position to Delivery Truck .....................................................................16
7.3 Validate Security/Customs Status Truck .......................................................................................... 17
7.4 Unload Truck/Receive Transfer Shipments .....................................................................................17
7.5 Secure Cargo as Applicable ............................................................................................................. 19
7.6 Check if Booking Information Matches the Actual Freight ...............................................................21

Chapter 8: Accept Shipments as Ready for Carriage ..................................................................................23

8.1 Verify if Shipments are Security Cleared ......................................................................................... 23
8.2 Perform Ready for Carriage Checks ................................................................................................23
8.3 Validate Information against the Booking and Update .....................................................................30

Chapter 9: Prepare Cargo for Transport ....................................................................................................... 33

9.1 Receive Transit and Transfer Shipments .........................................................................................33
9.2 Shipments in Transit and/or Transfer are Security Cleared .............................................................33
9.3 Plan Flight & Send Build-up Plan to Warehouse .............................................................................33
9.4 Collect Freight & Unitise as Planned ............................................................................................... 34
9.5 Consolidate Information ................................................................................................................... 52

Chapter 10: Send Shipments to the Flight .................................................................................................... 55

10.1 Move Shipments from Warehouse to the Hold Area for Ramp Transportation ...............................55
10.2 Move Shipments from Hold Area to Aircraft .....................................................................................55

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10.3 Load the Aircraft as per Load Plan .................................................................................................. 56

10.4 Resolve Discrepancies ..................................................................................................................... 56
10.5 Departure of the Aircraft ................................................................................................................... 56

Chapter 11: Distribute Information ................................................................................................................ 57

11.1 Transmit Flight and Shipment Information to Down-line Stations & Authorities ..............................57
11.2 Departure Flight Records ................................................................................................................. 57

Chapter 12: Unload and Dispatch Shipment to Warehouse .......................................................................59

12.1 Arrive Flight at Destination Airport ................................................................................................... 59
12.2 Unload Flight .................................................................................................................................... 59
12.3 Move Shipments to the Appropriate Facility .................................................................................... 59
12.4 Arrive Shipments at Warehouse ...................................................................................................... 61

Chapter 13: Check-in Shipments ................................................................................................................... 63

13.1 Receive Shipments in Warehouse ................................................................................................... 63
13.2 Move Shipments in Transit to Appropriate Location ........................................................................66
13.3 Move Shipments to be Transferred to Other Carrier .......................................................................66

Chapter 14: Arrive Shipments ........................................................................................................................ 67

14.1 Notify the Consignee or Forwarder that Shipment and Information are On Hand at Destination ....67
14.2 Handover of Documents to Consignee or Forwarder ......................................................................67

Chapter 15: Handover the Freight to the Forwarder .................................................................................... 69

15.1 Check the Customs Release Status ................................................................................................ 69
15.2 Prepare the Freight for Handover .................................................................................................... 69
15.3 Handover the Freight to the Forwarder ............................................................................................69

Chapter 16: Arrive Shipment at Forwarder Hub ........................................................................................... 73

16.1 Depart Freight for Forwarder Hub .................................................................................................... 73
16.2 Arrive/Unload Truck at Forwarder Hub ............................................................................................ 73
16.3 Check Shipment Details Against Expected (After Breakdown) ........................................................73
16.4 Resolve Discrepancies ..................................................................................................................... 73
16.5 Issue Loading List for On-carriage or Delivery .................................................................................73

Chapter 17: Transfer Shipment to Forwarder Branch Facility ....................................................................75

17.1 Depart Truck to Forwarder Branch Facility ......................................................................................75
17.2 Arrive/Unload Truck at Forwarder Branch Facility ...........................................................................75
17.3 Check/Verify Physical Integrity of Truckload .................................................................................... 75
17.4 Resolve Discrepancies ..................................................................................................................... 75

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Chapter 18: Load Truck and Produce Run Sheet ........................................................................................77

18.1 Contact Customer for Handover Instructions ...................................................................................77
18.2 Pick up of Freight by Customer ........................................................................................................ 77
18.3 Issue Loading List for Truck to Consignee/Load Truck ...................................................................77
18.4 Depart Truck from Forwarder Branch Facility to Consignee ............................................................77

Chapter 19: Deliver, Obtain Proof of Delivery (POD) and Conclude Cycle ...............................................79
19.1 Make Delivery & Capture POD Data ................................................................................................ 79
19.2 Upload POD Information to System ................................................................................................. 79

Appendix A: Glossary ..................................................................................................................................... 81

Appendix B: Abbreviations ............................................................................................................................ 85

Appendix C: Cargo SGHA .............................................................................................................................. 91

Appendix D: Cargo SLA .................................................................................................................................. 95

Appendix E: Segregation Chart ................................................................................................................... 103

Appendix F: Operational Damage Limits Notice (ODLN) ..........................................................................105

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