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    001 System Administrator Practice Exam

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    Maheish Ayyer
    The document is a practice exam for the ServiceNow 101: Administration exam. It contains 20 multiple choice or true/false questions testing knowledge of ServiceNow concepts like where customer data is stored, the purpose of transform maps and roles, what UI actions and workflows consist of, how to make a field read-only once a record is closed, what the ServiceNow HI portal is, how to personalize forms, and more. The answers to all questions are provided at the end.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    001 System Administrator Practice Exam

    Uploaded by

    Maheish Ayyer
    1K views5 pages
    The document is a practice exam for the ServiceNow 101: Administration exam. It contains 20 multiple choice or true/false questions testing knowledge of ServiceNow concepts like where customer data is stored, the purpose of transform maps and roles, what UI actions and workflows consist of, how to make a field read-only once a record is closed, what the ServiceNow HI portal is, how to personalize forms, and more. The answers to all questions are provided at the end.

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    System Administrator Practice Exam

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    The document is a practice exam for the ServiceNow 101: Administration exam. It contains 20 multiple choice or true/false questions testing knowledge of ServiceNow concepts like where customer data is stored, the purpose of transform maps and roles, what UI actions and workflows consist of, how to make a field read-only once a record is closed, what the ServiceNow HI portal is, how to personalize forms, and more. The answers to all questions are provided at the end.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    1K views5 pages

    001 System Administrator Practice Exam

    Uploaded by

    Maheish Ayyer
    The document is a practice exam for the ServiceNow 101: Administration exam. It contains 20 multiple choice or true/false questions testing knowledge of ServiceNow concepts like where customer data is stored, the purpose of transform maps and roles, what UI actions and workflows consist of, how to make a field read-only once a record is closed, what the ServiceNow HI portal is, how to personalize forms, and more. The answers to all questions are provided at the end.

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    © All Rights Reserved
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    ServiceNow 101: Administration

    Practice Exam
     
    best​
    All questions are multiple choice or true/false. Choose the ​  answer. 
     
     
    1) Where is a customer’s ServiceNow data stored? 
    a) Customer data center 
    b) ServiceNow data center 
    c) User’s computer 
    d) Amazon data center 
     
    2) What is the purpose of a transform map? 
    a) Map a user’s groups and roles 
    b) Record changes to an instance 
    c) Map data from a source table to a target table 
    d) None of the above 
     
    3) Which role(s) gives users the ability to make changes to just about any part of the 
    system? 
    a) itil & admin 
    b) admin_all & security 
    c) admin 
    d) admin & security_admin 
     
    4) A UI action runs on the ____. 
    a) Server side 
    b) User session 
    c) Client & server side 
    d) Data center side 
     
    5) Administrators can add customizations to the server side by writing Java in business 
    rules. 
    a) True 
    b) False 
     
    6) The ____ role is assigned to users who supervise a group of helpdesk technicians, 
    providing them with access to delete incidents, problems, changes, and other related 
    records. 
    a) itil 
    b) itil_admin 
    c) admin 
    d) security_admin 
     
    7) Workflows consist of many ____, which can be notifications, approvals, tasks or a 
    number of other processes. 
    a) Activities 
    b) Processes 
    c) Scheduled jobs 
    d) Workers 
     
    8) If you are experiencing performance issues, a good place to check is the… 
    a) Performance analytics application 
    b) Slow Queries module 
    c) User account sessions 
    d) Upgrade monitor 
     
    9) If you are given requirements to make a field read­only once the record is marked 
    closed​ , what should you use? 
    a) business rule 
    b) client script 
    c) script include 
    d) UI policy 
     
     
    10) What is the ServiceNow HI portal? 
    a) A communication application 
    b) A portal for maintaining ServiceNow instances and environments 
    c) The out­of­the­box employee self­service portal 
    d) None of the above 
     
    11) Personalizing a form requires the admin role. 
    a) True 
    b) False 
     
    12) The ____ feature allows admins to access ServiceNow as if they were another user. 
    a) Security admin 
    b) Impersonate 
    c) Clone 
    d) None of the above 
     
     
    13) An SLA definition has the following conditions: start, pause, stop, and ____. 
    a) Reset 
    b) Redo 
    c) Execute 
    d) End 
     
    14) A role is a record in the ____ table. 
    a) sys_role 
    b) roles 
    c) sys_user_role 
    d) sys_user 
     
     
    15) Roles may contain 1 or more access control rules. 
    a) True 
    b) False 
     
     
    16) The sys_dictionary table stores information about ____. 
    a) Dictionaries for each language in the system 
    b) Information about users and groups 
    c) System statistics 
    d) Table and field properties 
     
     
    17) Which application is available to all users? 
    a) Incident 
    b) Employee profile 
    c) Self­service 
    d) None 
     
    18) What is the purpose of an order guide? 
    a) Provide multiple catalog items into a bundle 
    b) Provide logic in the workflow of a catalog item 
    c) Provide services in the ServiceNow HI portal 
    d) An automated wizard for ordering hardware or software 
     
    19) All of the following are added to an update set except for: 
    a) New fields 
    b) Field properties 
    c) Workflows 
    d) None of the above 
     
    20) Which of the following is not a field type in ServiceNow? 
    a) String 
    b) Boolean 
    c) Selector Bucket 
    d) HTML 
     
     
     
     
       
    Answers
    1) b 
    2) c 
    3) d 
    4) c 
    5) b 
    6) b 
    7) a 
    8) b 
    9) d 
    10) b 
    11) b 
    12) b 
    13) a 
    14) c 
    15) a 
    16) d 
    17) c 
    18) a 
    19) d 
    20) c 

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