Scribd Logo
Upload

Welcome to Scribd!

  • 35 views

    Crew Role Description1

    Uploaded by

    Jairo Andres Betancur Barrios
    The role description outlines the responsibilities of a crew member at McDonald's. A crew member must consistently deliver high quality service and cleanliness to customers. They must be friendly, fast, and accurate in all customer interactions. Crew members are expected to uphold McDonald's beliefs, adhere to policies and procedures, and work in a safe environment with care for themselves, teammates, and customers. The goal is to contribute to achieving the restaurant's goals and targets.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Crew Role Description1

    Uploaded by

    Jairo Andres Betancur Barrios
    35 views2 pages
    The role description outlines the responsibilities of a crew member at McDonald's. A crew member must consistently deliver high quality service and cleanliness to customers. They must be friendly, fast, and accurate in all customer interactions. Crew members are expected to uphold McDonald's beliefs, adhere to policies and procedures, and work in a safe environment with care for themselves, teammates, and customers. The goal is to contribute to achieving the restaurant's goals and targets.

    Original Description:

    Snd

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The role description outlines the responsibilities of a crew member at McDonald's. A crew member must consistently deliver high quality service and cleanliness to customers. They must be friendly, fast, and accurate in all customer interactions. Crew members are expected to uphold McDonald's beliefs, adhere to policies and procedures, and work in a safe environment with care for themselves, teammates, and customers. The goal is to contribute to achieving the restaurant's goals and targets.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    35 views2 pages

    Crew Role Description1

    Uploaded by

    Jairo Andres Betancur Barrios
    The role description outlines the responsibilities of a crew member at McDonald's. A crew member must consistently deliver high quality service and cleanliness to customers. They must be friendly, fast, and accurate in all customer interactions. Crew members are expected to uphold McDonald's beliefs, adhere to policies and procedures, and work in a safe environment with care for themselves, teammates, and customers. The goal is to contribute to achieving the restaurant's goals and targets.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 2

    CREW MEMBER

    Role Description
    • I consistently deliver the highest standards of quality,
    service and cleanliness (QSC&V).
    • I am friendly, fast and accurate in every customer interaction.
    • I uphold McDonald’s beliefs and adhere to our Policies and Procedures.
    • I work in a safe and inclusive environment, showing genuine care and
    regard for myself, my team and our customers.
    • I contribute and strive towards achieving the goals and targets of the
    restaurant.

    CREW MEMBER
    THE MACCA’S WAY
    • Ensures McDonald’s ‘Gold Standard’ to serve delicious food is delivered to every
    customer, every time.
    • Welcome every customer with a genuine connection and smile and look for ways to
    create memorable moments.
    • Prioritise the customer’s needs with initiative and confidence and look for ways to
    just say ‘yes’.
    • Adapts to the pace of the customer to accommodate their needs and inquiries with
    patience, dedication and understanding.
    • Maintain a clean restaurant to promote comfort and convenience for customers
    and team members.

    BRING IT TO LIFE
    • I dress to impress! I consistently take pride and present myself professionally in
    both my appearance and communication.
    • I understand where to find, what information is in, and the ways to raise concerns
    as addressed in the McDonald’s Policies and Procedures (Respectful Workplace
    Policy, Social Media Policy). I am confident in locating these and raising concern
    if needed.
    • I understand and support the Open Door Policy and treat others with consideration
    and dignity.
    • I am respectful of others beliefs, opinions and views.
    • I act as a brand ambassador for McDonald’s , representing the brand positively in
    all ways.
    • I am aware of the goals and targets of the restaurant, so I can ensure my actions
    contribute towards achieving them.
    • I keep up to date with promotions within the restaurant and am able to advise
    customers of these new promotions.
    • I take responsibility for my training and look for opportunities to improve and
    develop.
    • I work effectively as part of a team, following direction from my manager.
    • I follow all food safety, sanitation and hygiene requirements and practices.
    • I follow all workplace safety and security processes.
    • I am responsible for identifying and assessing hazards and communicating these
    to my manager.

    CREW MEMBER

    You might also like