The Problem and Its Setting Background of The Study
The Problem and Its Setting Background of The Study
The Problem and Its Setting Background of The Study
government under the Department of Transportation and is responsible for all land
include the inspection and registration of motor vehicles, issuance of license and
traffic cases, and the collection of revenues for the government of the Philippines
(Wikipedia).
facilities and to effectively implement the various transportation laws, rules, and
national leadership. Hence, the promotion of safety and comfort in land travel is
agency that showcases fast and efficient public service for a progressive land
The Land Transportation Office and their various constituent branches and
offices are notorious for their corrupt employees who engage in the malpractice of
hiring and colluding with ‘fixers’ to illicitly garner more income. Fixers litter the
various branches of the LTO, offering faster and/or easier transaction and
exchange for placing a client higher up in the queuing system, falsifying official
government documents, fabricating driving test and written test results, and many
Thus this research aim to gather feedbacks from drivers regarding LTO’s
Specifically the researcher sought to find out the answer of the following
questions:
Transportation Office?
catered by LTO?
programs?
Hypothesis
programs.
Theoretical Framework
Section 11 of the Republic Act No. 9485 or the “Anti-Red Tape Act of 2007”
lists fixing and/or collusion with fixers as a grave offense, with the penalty being
dismissal and perpetual disqualification from public service. The fixers themselves
can receive a penalty of imprisonment not exceeding six years or a fine not less
than Twenty Thousand Pesos (P20,000.00) but not more than Two Hundred
(ARTA) of 2007” aimed to eliminate Red Tape, improve office front line service
and Conductors and Settlement of Apprehensions including but not limited to their
A Citizen’s Charter, which spells out the step –by-step procedure for a
particular service, the maximum processing time and the personnel involved in
each step, is formally adapted and released for the public to access frontline
afford the client or customer to express adequately his complaint, comment and
suggestion that can be used by this office to conduct periodic monitoring and
By nature and purpose of this study, the results or findings of the study will
LTO Officials. The study will help to conduct effective programs to enhance
step-by-step action of the LTO employee within the office in accessing a particular
service. When needed, it includes some steps done in other offices other than the
LTO office.
Other Researchers. This study provided baseline data needed for further
study and acquire more knowledge in conducting research, put in practice what
they had learned in their subjects and develop their communication skills.
Santos City.
This study was only limited to the thirty (30) drivers of public utility vehicles,
twenty (20) private licensed drivers, and ten (10) LTO employees at Land
Transportation Office, they will be chosen through simple random sampling. The
responses of the respondents were treated with statistical analysis such as
Definition of Terms
The following terms were used in this study and are being defined as
follows:
Efficiency. Refers to very different inputs and outputs in different fields and
state or other authority. The term "crime" does not, in modern criminal law, have
any simple and universally accepted definition, though statutory definitions have
Foreign Literature
Local Literature
Citizens and their needs shall be the focus of government, particularly the
delivery of public services and the public’s other transactions with government
(e.g., applications for birth certificates, passports, police clearances, and taxfiling)
deliver public services more efficiently, quickly, and flexibly. Efforts must go
beyond the past desultory and sporadic efforts at “one-stop shops” for certain
transactions and must give way to a systematic 216 Philippine Development Plan
start up to closing of business) and the lifecycle of citizens (from birth to death),
order to reduce processing time and to make it easier for citizens to transact with
The rule of law shall be reinforced to ensure the impartial protection of rights
existing laws, free from influence or pressure. The strict and impartial enforcement
of laws, rules and public policies will safeguard the rights of the citizens and will
ensure that public interest will be upheld at all times. A swift and efficient system
shall be pursued to enhance the business and investment climate (Edward Elgar
1990).
Chapter 3
METHODOLOGY
Research Design
in relevance to the study. It also included proper scrutiny and interpretation of all
This research will be conducted in General Santos City particularly the city’s
Police precinct. Accordingly the research will be disseminate in Four (4) police
Makar - Siguel Rd, General Santos City, Police Station 5 located at Barangay
Lagao, General Santos City; and Police Station 4 located at Purok Malakas, Nunez
Research Instrument
the each Police Station. Questionnaire was self-made by the researchers and was
divided into two types. First part of the questionnaire includes the personal profile
of the respondents. Second part is about efficiency of police investigator in the
follow up of investigations.
respondents. Particularly, the simple random sampling using the Slovin’s formula.
Asking permission to conduct the study. The researcher will write a letter to the
Police Senior Inspector asking permission to conduct a survey regarding the study.
Analysis and interpretation of data. The researcher will gather and analyze the
and the computation of the weighted average mean (WM). These statistical tools
will be used to come up with the summary of the results of the survey. Thus, these
results will be tabulated and interpreted according to the problems of the study
being identified.
REFERENCES
https://en.wikipedia.org/wiki/Land_Transportation_Office_(Philippines)
http://lto.gov.ph/images/Transparency/NEW/2017/3rd_revision_Citizens_Charter_05-05-
2017.pdf
The Gender, Poverty, Governance Nexus: Key issues and current debates, Charlie Sever, BRIDGE,
September 2005
Crimes. Please answer the questions honestly this will give valuable feedbacks on
Length of Service:
Direction: Answer the questions by putting a check mark (/) the number of your
choice using the following scale stated below. It will indicate your efficiency as a
Indicator 5 4 3 2 1
handling crimes
my skills
properly interviewed
the case
established
supervisory review