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    Survey in Vishal Mega Mart

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    saddam hussain
    The document is a survey from a student studying customer satisfaction at Vishal Mega Mart in Dimapur. It contains 17 multiple choice questions regarding customers' shopping frequency, how they learn about offers, why they shop there, satisfaction with products and customer service, and suggestions for improvement. The survey asks for the respondent's name, age, gender and occupation before diving into questions about preferences and experiences at the store.

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    Survey in Vishal Mega Mart

    Uploaded by

    saddam hussain
    692 views2 pages
    The document is a survey from a student studying customer satisfaction at Vishal Mega Mart in Dimapur. It contains 17 multiple choice questions regarding customers' shopping frequency, how they learn about offers, why they shop there, satisfaction with products and customer service, and suggestions for improvement. The survey asks for the respondent's name, age, gender and occupation before diving into questions about preferences and experiences at the store.

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    The document is a survey from a student studying customer satisfaction at Vishal Mega Mart in Dimapur. It contains 17 multiple choice questions regarding customers' shopping frequency, how they learn about offers, why they shop there, satisfaction with products and customer service, and suggestions for improvement. The survey asks for the respondent's name, age, gender and occupation before diving into questions about preferences and experiences at the store.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    692 views2 pages

    Survey in Vishal Mega Mart

    Uploaded by

    saddam hussain
    The document is a survey from a student studying customer satisfaction at Vishal Mega Mart in Dimapur. It contains 17 multiple choice questions regarding customers' shopping frequency, how they learn about offers, why they shop there, satisfaction with products and customer service, and suggestions for improvement. The survey asks for the respondent's name, age, gender and occupation before diving into questions about preferences and experiences at the store.

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    Dear Respondent,

    I, Temjennukshi, a student of MBA 4th Semester NERIM, Guwahati, undergoing a project in your
    esteemed organization as a part of my course curriculum. The questionnaire has been designed to find out the
    facts and figures related to my topic, i.e. STUDY ON CUSTOMERS SATISFATION with reference to
    VISHAL MEGA MART, DIMAPUR.
    I kindly request you to spend a few minutes of your valuable time in providing the information asked
    below. The information provided by you will be strictly used for academic purposes only.

    Name:

    Age:
    [A] Under 25 [B] 25-35
    [C] 35-45 [D] 45 & above

    Gender:

    [A] Male [B] Female

    Occupation:

    [A] Student [B] Self-employed


    [C] Professional [D] Service
    [E] Housewife.

    1. How frequently do you visit Vishal Mega Mart?


    [A] Once in a week [B] Once in 15 days
    [C] Once in a month [D] Once in 2-3 months

    2. Which source made you to visit Vishal Mega Mart?


    [A] News paper [B] F.M radio
    [C] Friends [D] Others Sources

    3. How do you come to know about the running offers at vishal mega mart?
    [A] Newspaper [B] SMS
    [C] Friends/Family [D] In store marketing

    4. Why do you purchase products from Vishal Mega Mart?


    [A] Low price [B] Better Quality
    [C] Variety of products [E] Various Brands
    [E] Others (specify) _____________________

    5. Do the products of Vishal Mega Mart satisfy your needs?


    [A] Yes [B] Somewhat
    [C] No

    6. Have you purchased any product by just visiting Vishal Mega Mart first time?
    [A] Yes [B] No

    7. Are you satisfied with the customer movement area at Vishal Mega Mart?
    [A] Yes, it has a free space [B] No, it doesn’t have free space
    8. During Purchase which type of offers do you prefer more?
    [A] Buy one Get one free [B] 50% off, 40%, off 60% off
    [C] Buy three get one [D] Others Discounts.

    9. What do you prefer mostly at Vishal Mega Mart?


    [A] General Merchandise [B] Apparels
    [C]FMCG

    10. How is the QUALITY, QUANTITY product compare to other retail stores?
    [A] Excellent [B] Good
    [C] Average [D] Poor
    [E] Very Poor

    11. How do you feel after shopping at Vishal Mega Mart?


    [A] Feel Very Satisfied [B] Satisfied
    [C] Not Satisfied

    12. What are your intentions to re-enter the store?


    [A] Low Prices [B] Product Quality
    [C] Customer Service [D] Seasonal Offers & Discounts
    [E] Ambience

    13. How do the staffs behave towards (You) at Vishal Mega Mart?
    [A] Interactive [B] Non Interactive
    [C] Rude [D] Indifferent

    14. Is the shopping environment clean and attractive?

    [A]Perfect [B] Very Good


    [C] Good [D] Average
    [E] Bad

    15. Are you satisfied with the Customer Service Department in store?
    [A] Yes [B] To some extend
    [C] Need Improvement

    16. How is the billing system at Vishal Mega Mart, Dimapur?

    [A] Highly Satisfied [B] Satisfied


    [C] Neutral [D] Dissatisfied
    [E] Highly Dissatisfied

    17. Give your suggestion to improve the store to look more attractive and more preferable.

    Thank you for the co-operation.

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