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    Healthcare Insurance Company Case Study - 3

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    Solunus implemented a Salesforce solution for a healthcare insurance company to consolidate member, plan, provider, physician, pharmacy, and facility information to ease sales and support operations and provide better health plan coverage. The solution included automated call routing for overload times, marketing analytics and graphs for campaign effectiveness, and multi-system information flow between claims systems and Salesforce. It also provided enhanced customer support with easy-to-use call scripts.

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    Healthcare Insurance Company Case Study - 3

    Uploaded by

    api-482448129
    278 views1 page
    Solunus implemented a Salesforce solution for a healthcare insurance company to consolidate member, plan, provider, physician, pharmacy, and facility information to ease sales and support operations and provide better health plan coverage. The solution included automated call routing for overload times, marketing analytics and graphs for campaign effectiveness, and multi-system information flow between claims systems and Salesforce. It also provided enhanced customer support with easy-to-use call scripts.

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    Solunus implemented a Salesforce solution for a healthcare insurance company to consolidate member, plan, provider, physician, pharmacy, and facility information to ease sales and support operations and provide better health plan coverage. The solution included automated call routing for overload times, marketing analytics and graphs for campaign effectiveness, and multi-system information flow between claims systems and Salesforce. It also provided enhanced customer support with easy-to-use call scripts.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    278 views1 page

    Healthcare Insurance Company Case Study - 3

    Uploaded by

    api-482448129
    Solunus implemented a Salesforce solution for a healthcare insurance company to consolidate member, plan, provider, physician, pharmacy, and facility information to ease sales and support operations and provide better health plan coverage. The solution included automated call routing for overload times, marketing analytics and graphs for campaign effectiveness, and multi-system information flow between claims systems and Salesforce. It also provided enhanced customer support with easy-to-use call scripts.

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    Case Study

    SOLUNUS implements Salesforce solution for


    HEALTHCARE Insurance Company
    Customer Overview

    Our customer is in the business of providing right healthcare plans to its members, improve their understanding of Medicare
    options, provide affordable alternatives and be known as their trusted healthcare partner. They also work with Providers,
    Physicians and Agents to improve healthcare.

    Our Salesforce Solution

    Reservations for Events


    Consolidated View
    To improve event attendance,
    Information of Members, Plans, reservation system was put in
    Providers, Physicians, Pharmacy and place that helped record
    Facilities required to ease sales and availability of invitees, do follow-
    support operations for better health plan ups and send reminders.
    coverage was implemented.

    Automated Call Routing Marketing Analytics & Graphs

    With a limited staff it was difficult to Insights into campaign effectiveness


    manage times of overload. For such was made easier with data stored in
    times, automatic call routing to an Salesforce, reports generated and
    extended on-demand team was put with graphical charts.
    in place.

    Multi-system Information Flow

    Business process required information flow from claims system to Salesforce.


    Identification of leads, marking the correct health plans and then data transfer
    to other IT systems was made possible.

    Enhanced Customer Support with Call-Scripts


    Answering to customer queries was made easier by providing the support team with
    easy-click call script opener based on the incoming call.

    Solunus is a Dallas-based cloud solution services company. We are in the business of implementing and
    customizing Salesforce to solve business problems. We have expertise in deploying Service Cloud, Marketing
    Cloud, Community Cloud and other Salesforce modules to effectively bring business value for our customers.
    We are Salesforce Silver Consulting Partner.
    Visit Us: www.solunus.com For Business Enquiries, email: info@solunuscorp.com

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