FREQUENTLY ASKED

QUESTIONS

GETGO PREPAID CARDS

OVERVIEW

1. What are the variants of the GetGo

Prepaid Cards?
There are two types of GetGo Prepaid
Cards:

GetGo Virtual Prepaid

The GetGo Virtual Prepaid by UnionBank is
a virtual reloadable prepaid card which you
can use online to purchase goods and
services from Visa- accredited merchants
worldwide. It is issued instantly upon
application and has a Php 50,000 monthly
load limit.

The GetGo Virtual Prepaid also comes with

a new pre-linked 10-digit GetGo loyalty
number shown at the front of the virtual
card image.

GetGo Peso+ Prepaid Card

The GetGo Peso+ Prepaid Card (hence
referred to as by "GetGo Peso+ Card") by
UnionBank is a multi-currency reloadable
prepaid card which you can use to
purchase goods and services from Visa-
accredited merchants worldwide and
withdraw cash from Automated Teller
Machines (ATMs) abroad bearing the Visa
logo and at ATMs in the Philippines bearing
the BancNet logo.

The GetGo Peso+ Card also serves as your

new GetGo loyalty card as it has a pre-
linked 10-digit GetGo number shown in
front of the card and allows you to earn
more points from other GetGo partner
merchants (i.e. Robinsons Department
Store, Robinsons Supermarket etc.)

2. Are the GetGo Virtual Prepaid and

GetGo Peso+ Prepaid Cards
considered bank accounts or credit
cards?
Neither. Both the GetGo Virtual Prepaid
and GetGo Peso+ Cards are NOT credit
cards but they function similar to one. You
must load money into them before you can
use for purchases in VISA a!liated
merchants**. They are also NOT deposit
accounts hence do not earn interest and
the funds therein are not insured with the
Philippine Deposit Insurance Corporation.
However, both cards are subject to the
rules and regulations of the Bangko Sentral
ng Pilipinas (BSP) and the Anti-Money
Laundering Act (AMLA).

** Peso+ for both online and Visa-

accredited stores

** Virtual for online Visa transactions only.

3. What are the bene!ts of owning a

GetGo Virtual Prepaid?
The GetGo Virtual Prepaid is the "rst and
only virtual prepaid card that earns GetGo
points from your online purchases. It is
free and issued instantly upon application.
Here's the full list of bene"ts that you will
enjoy:

Earn 1 GetGo point for every PHP100

spent thru VISA. You earn points when
you use GetGo Virtual to shop online.
The points you earn are automatically
credited to your GetGo account within
14 days of the following month. No
need to call to convert points!
You can send money to any GetGo
Virtual Prepaid or GetGo Peso+ Card at
a low "xed fee of PHP 20.00.
Access to Cebu Paci"c Exclusive Seat
Sales
Get 10% Discount on Redemption for
Cebu Paci"c Flights
Get early alerts to Cebu Paci"c seat
sales

4. What are the bene!ts of owning a

GetGo Peso+ Card?
The GetGo Peso+ Prepaid Card is the "rst
and only multi-currency prepaid card that
earns GetGo points from your everyday
purchases. It is also a great travel card
because it can safely store your money in
nine (9) currencies. Here's the full list of
bene"ts that you will enjoy:

Earn 1 GetGo point for every PHP88

spent thru VISA. You earn points when
you use GetGo Peso+ Card on any VISA
accredited merchants.
The points you earn are automatically
credited to your GetGo account within
14 days of the following month. No
need to call to convert points!
You can lock-in exchange rates by
easily converting currencies thru the
mobile app or the website in real-time.
Save on FOREX cost when you swipe
your GetGo Peso+ Card in the currency
of the country you're visiting.
You can send money to any GetGo
Virtual Prepaid or GetGo Peso+ Card at
a low "xed fee of PHP20.00.
24/7 access to cash! You can withdraw
locally or abroad at BancNet and Visa
ATMs (ATM withdrawal fees apply).
Access to Cebu Paci"c Exclusive Seat
Sales
Get 10% Discount on Redemption for
Cebu Paci"c Flights
Get early alerts to Cebu Paci"c seat
sales.

5. I am already a GetGo member. If I get

the GetGo Virtual Prepaid and/or
GetGo Peso+ Card, can I still use my
existing GetGo membership number?
Yes, but you need to link the GetGo
number shown/ printed on your GetGo
Virtual Prepaid and/or GetGo Peso+
Prepaid Cards to your existing GetGo
membership number. When you "ll out the
application form, make sure to input the
same email address you registered in your
existing GetGo account. Here's how you
link the two numbers:

Step 1: Visit www.getgo.com.ph

Step 2: Log in to your current GetGo

membership account.

Step 3: Go to Pro"le and click on "Link

Accounts"

Step 4: Click on "Link" under "Got a

new GetGo Number?" and input the
GetGo number shown/ printed on your
GetGo Virtual Prepaid and/or GetGo
Peso+ Prepaid Cards

6. I am already a GetGo member. My

application for my GetGo Virtual
Prepaid and/or GetGo Peso+ Card has
a di"erent email address than my
existing GetGo membership number,
what will I do? Can I still link both
GetGo membership numbers?
Yes, you may still link both membership
numbers and. Just follow these steps:

Step 1: Visit www.getgo.com.ph

Step 2: Log in to your current GetGo

membership account.

Step 3: Go to Request and click on

"Submit a request"

Step 4: Fill out the form and indicate

your new GetGo membership number
that you would like to merge with your
existing account

Step 5: Chose "Account" > "Pro"le

Update" in the Topic drop-down

7. I'm not yet a GetGo Member. Can I

get any of the GetGo Prepaid Cards?
Yes. When you get any of the GetGo
Prepaid Cards, you will be automatically
enrolled to the GetGo program and will
have a GetGo number pre-linked on your
GetGo Prepaid card.

8. What's the main di"erence of the

GetGo Virtual Prepaid vs GetGo Peso+
Card? What is best for me?
That depends! If you want a card mainly for
online/ecommerce or mobile in-app
purchases, then GetGo Virtual Prepaid will
be best for you. It does NOT have a
physical card and your card details will be
available when you log in your online app
or website account. It has a maximum of
PHP 50,000 card balance, can be used to
send money to other GetGo Virtual Prepaid
or GetGo Peso+ cardholders, and lets you
earn 1 GetGo point for every PHP 100 Visa
purchase online.

However, if you want a card that can do

more aside from payments to
online/ecommerce or mobile in-app
purchases, then GetGo Peso+ Card will be
the best "t. The GetGo Peso+ Card has a
physical, plastic card that can be used to
pay for Visa-accredited merchants or to
withdraw cash in any Visa or BancNet
Automated Teller Machines (ATMs). The
card can also be used to send money to
another GetGo Peso+ or GetGo Virtual
Prepaid cardholders and convert your PHP
up to 8 other currencies. It has a maximum
PHP 450,000 card balance and lets you
earn 1 GetGo point for every PHP 88 Visa
purchase.

9. Can I get multiple GetGo Virtual

Prepaid and/or GetGo Peso+ Cards?
A person can only get a maximum of 1
active GetGo Virtual Prepaid and 1 active
GetGo Peso+ Card.

10. I have a GetGo Peso+ Card now, can I

also get a GetGo Virtual Prepaid?
Yes. You can still avail of GetGo Virtual
Prepaid even if you have an active GetGo
Peso+ Card.

11. Can I get a GetGo Virtual Prepaid

!rst, then later on get a GetGo Peso+
Card?
Yes. Even if you have an active GetGo
Virtual Prepaid, you can later on apply for a
GetGo Peso+ Card.

For easier application, login to your GetGo

Virtual Prepaid page details and click on
"Get a Peso+ Card Now" button.

12. If I have both GetGo Virtual Prepaid

and GetGo Peso+ Cards, will I have a
single online User ID and Password?
Yes, you will have single online User ID and
Password if you get both GetGo Virtual
Prepaid and GetGo Peso+ Prepaid Cards.

13. Who are eligible to get a GetGo

Virtual Prepaid and/or GetGo Peso+
Cards?
GetGo Virtual Prepaid and GetGo Peso+
Cards are available to anyone who is at
least 12 years old and can provide the
required identi"cation documents.

GETTING YOUR OWN GETGO

VIRTUAL PREPAID

14. What are the requirements to get the

GetGo Virtual Prepaid?
The applicant must upload at least one of
the following IDs online:

Passport (including those issued by

foreign governments)
GSIS e-Card
SSS card
NBI clearance
Driver's license
PRC ID
Police clearance
Postal ID
Voter's ID
Tax Identi"cation Number
Barangay certi"cation
Senior Citizen card
OWWA ID
OFW ID
Seaman's book
Alien Certi"cation of
Registration/Immigrant Certi"cate of
Registration
Government o!ce and GOCC ID (e.g.,
AFP, HDMF IDs)
ID issued by the National Council on
Disability A#airs (NCDA)
DSWD certi"cation
IBP ID
Company IDs issued by private entities
or institutions registered with or
supervised or regulated either by the
BSP, SEC or IC
PhilHealth Health Insurance Card ng
Bayan
School ID

15. How do I get the GetGo Virtual

Prepaid?
Option 1
Step 1: Visit getgoprepaid.com

Step 2: Click on "Get A Card Now".

Step 3: Choose "GetGo Virtual" and

complete the application form. You will
be asked to upload your signature and
a picture of your ID.

Step 4: You will receive a con"rmation

email that your Virtual Card is created.
Login to login.getgoprepaid.com to
view Virtual Card details.

Option 2
Step 1: Download the mobile app in
the App Store or Google Play. Search
for "GetGo Peso+".

Step 2: Open the app, click the menu

and select "Get A Card".

Step 3: Choose "GetGo Virtual" and

complete the application form. You will
be asked to input your signature and
take a picture of your ID.

Step 4: You will receive a con"rmation

email that your Virtual Card is created.
Login to login.getgoprepaid.com to
view Virtual Card details.

16. How much is the GetGo Virtual

Prepaid?
GetGo Virtual Prepaid is free and issued
instantly upon application.

FEES AND LIMITS

17. What fees apply to the GetGo Virtual

Prepaid?

Load Fee

Inactivity Fee per month*

*The Inactivity Fee will only apply when there ha

Dispute Fee

Sales Slip Retrieval Fee

18. What limits apply to the GetGo

Virtual Prepaid?

Maximum Aggregate Card Balance PHP 50,00

Monthly Load Limit PHP 50,00

Minimum Load Amount PHP 100.0

Note: Som

19. How do I activate my GetGo Virtual

Prepaid
GetGo Virtual Prepaid is already active
upon issuance. Start using the card by
loading it at any Load Partners. Visit
getgoprepaid.com for the list.

20. How do I manage my GetGo Virtual

Prepaid online thru a mobile app or a
website?
Option 1
Step 1: Download the mobile app in
the App Store or Google Play. Search
for "GetGo Peso+".

Step 2: Open the app. Log in with your

user ID and password to manage your
card online.

Option 2
Step 1: Visit login.getgoprepaid.com

Step 2: Log in with your user ID and

password to manage your card online.

21. I need to purchase online, where will

I see my GetGo Virtual Prepaid
details?
Option 1
Step 1: Download the mobile app in
the App Store or Google Play. Search
for "GetGo Peso+".

Step 2: Open the app. Log in with your

user ID and password.

Step 3: Go to "View Virtual Card" to see

Virtual Card details.

Option 2
Step 1: Visit login.getgoprepaid.com

Step 2: Log in with your user ID and

password.

Step 3: Go to "View Virtual Card" to see

Virtual Card details.

22. How do I use the GetGo Virtual

Prepaid for online shopping and
mobile in-app purchases?
When shopping online, booking a ticket, or
making in-app purchases, a typical
payment page will require the information
below.

Payment Option: Choose VISA

Name and Address: Must be the same
as your GetGo Virtual Prepaid details
Card Number: 16-digit card number
CVC (Card Veri"cation Code): 3-digit
number seen at your GetGo Virtual
Prepaid details
Card Expiry Date: Date shown in front
of the card

23. How do I check the balance of my

GetGo Virtual Prepaid?
Option 1
Step 1: Log in to your GetGo Peso+
App with your user ID and password.

Step 2: You will be able to check your

balance immediately after logging in to
your online account.

Option 2
Step 1: Visit login.getgoprepaid.com
and log in with your user ID and
password.

Step 2: You will be able to check your

balance immediately after logging in.

24. How do I reload my GetGo Virtual

Prepaid?
Step 1: Visit any of our load partners.
(Here's a list of load partners:
getgoprepaid.com)

Step 2: Present your 16-digit card number

and the peso amount that you want to
load. A minimal fee may be charged at the
load partner location.

NOTE: More loading options will

continuously be developed for the
convenience of our customers.

25. How do I check my transaction

history?
Option 1
Step 1: Log in to your GetGo Peso+
App with your user ID and password.

Step 2: Click on Account Summary

from the dropdown menu on the
upper left to check your transaction
history.

Option 2
Step 1: Visit login.getgoprepaid.com
and log in with your user ID and
password

Step 2: Go to My Card > Card Activity

from the menu bar to view your
transaction history.

26. How do I manage my pro!le?

Option 1
Step 1: Log in to your GetGo Peso+
App with your user ID and password.

Step 2: Choose My Pro"le > Edit Pro"le

from the dropdown menu on the
upper left

Step 3: You can update some of your

information in this page.

Option 2
Step 1: Visit login.getgoprepaid.com
and log in with your user ID and
password.

Step 2: Go to My Pro"le > Edit Pro"le

from the menu bar.

Step 3: You can update some of your

information in this page.

27. How do I change my online account

password?
Option 1
Step 1: Log in to your GetGo Peso+
App with your user ID and password.

Step 2: Choose My Pro"le > Change

Password from the dropdown menu
on the upper left

Step 3: Enter your Current Password

and the New Password.

Option 2
Step 1: Visit login.getgoprepaid.com
and log in with your user ID and
password.

Step 2: Go to My Pro"le > Change

Password from the menu bar

Step 3: Enter your Current Password

and the New Password.

28. How do I transfer money to another

GetGo Virtual Prepaid or to a GetGo
Peso+ Card?
Option 1
Step 1: Log in to your GetGo Peso+
App with your user ID and password

Step 2: Choose Transfer Funds > Card-

to-Card Transfer from the dropdown
menu on the upper left

Step 3: Choose the wallet where the

funds will be debited from in "From
Wallet:"

Step 4: Choose the wallet where the

funds will be credited to in "To Wallet:"
Note: You need to add the card
number that you want to transfer to in
"Add Bene"ciary".

Step 5: Enter the amount, frequency

and any transaction remarks.

Step 6: Con"rm the transaction.

Option 2
Step 1: Visit login.getgoprepaid.com
and log in with your user ID and
password.

Step 2: Go to Transfer Funds > Card-

to-Card Transfer from the menu bar

Step 3: Choose the wallet where the

funds will be debited from in "From
Wallet:"

Step 4: Choose the wallet where the

funds will be credited to in "To Wallet:"
Note: You need to add the card
number that you want to transfer to in
"Add Bene"ciary".

Step 5: Enter the amount, frequency

and any transaction remarks.

Step 6: Con"rm the transaction.

29. How do I set email alerts?

Option 1
Step 1: Log in to your GetGo Peso+
App with your user ID and password.

Step 2: Choose Noti"cations from the

dropdown menu on the upper left

Step 3: You may edit your transaction

settings for Available Balance, Money
In, and Money Out to get real-time
emails.

Option 2
Step 1: Visit login.getgoprepaid.com
and log in with your user ID and
password.

Step 2: Go to My Pro"le > Noti"cations

from the menu bar

Step 3: You may edit your transaction

settings for Available Balance, Money
In, and Money Out to get real-time
emails.

30. How do I upgrade to a GetGo Peso+

Card?
Option 1
Step 1: Log in to your GetGo Peso+
App with your user ID and password.

Step 2: Go to "Virtual Card Details"

Step 3: Click "Get a PESO+ Card Now"

button.

Step 4: Follow the next steps to

complete the application.

Option 2
Step 1: Visit login.getgoprepaid.com
and log in with your user ID and
password.

Step 2: Go to "Virtual Card"

Step 3: Click "Get a PESO+ Card Now"

button.

Step 4: Follow the next steps to

complete the application.

31. Will my GetGo Virtual Prepaid be

closed automatically when I upgrade
to GetGo Peso+ Card?
No. Your GetGo Virtual Prepaid will remain
active even if you upgraded or have an
active GetGo Peso+ Card.

32. Will funds from my GetGo Virtual

Prepaid be transferred automatically
when I upgrade to GetGo Peso+ Card?
No. Funds from your GetGo Virtual Prepaid
will remain even if you upgraded or have
an active GetGo Peso+ Card. You may
transfer load from your GetGo Virtual
Prepaid to your GetGo Peso+ Card for a
minimal fee of Php 20.

33. How do I dispute a transaction?

Please immediately call the 24-Hour

Hotline- (632) 981-3699 or Universal Toll
Free- IAC +800-8277-2273. You must "ll up
a dispute form which will then be
submitted via email.

34. Do you have charges for dispute?

Any invalid dispute or fraud, upon Bank's

thorough investigation, will charge a
customer PHP 1,000 deducted
automatically to card's balance.

35. What is the validity of my GetGo

Virtual Prepaid?
Your GetGo Virtual Prepaid will only be
valid for 3 years but your GetGo
membership number will still be active and
can be used afterwards. The expiration
date (MM/YY) of the GetGo Virtual Prepaid
will be shown in front of the card.

Any remaining load on your expired GetGo

Virtual Prepaid will be kept safe but
inaccessible. You can apply for a new
GetGo Virtual Prepaid and call the 24-Hour
Hotline- (632) 981-3699 or Universal Toll
Free- IAC +800-8277-2273 to transfer the
amount.

GETTING YOUR OWN GETGO

PESO+ CARD

36. What are the requirements to get the

GetGo Peso+ Card?
The applicant must submit at least one of
the following IDs. Please note that the
Distribution Partner may request for an
additional ID if necessary.

Passport (including those issued by

foreign governments)
GSIS e-Card
SSS card
NBI clearance
Driver's license
PRC ID
Police clearance
Postal ID
Voter's ID
Tax Identi"cation Number
Barangay certi"cation
Senior Citizen card
OWWA ID
OFW ID
Seaman's book
Alien Certi"cation of
Registration/Immigrant Certi"cate of
Registration
Government o!ce and GOCC ID (e.g.,
AFP, HDMF IDs)
ID issued by the National Council on
Disability A#airs (NCDA)
DSWD certi"cation
IBP ID
Company IDs issued by private entities
or institutions registered with or
supervised or regulated either by the
BSP, SEC or IC
PhilHealth Health Insurance Card ng
Bayan
School ID

37. How do I get the GetGo Peso+ Card?

Option 1
Step 1: Visit getgoprepaid.com

Step 2: Click on "Get A Card Now"

Step 3: Choose "GetGo Peso+" and

complete the application form. You will
be asked to upload your signature and
a picture of your ID.

Step 4: Check your email for your

application reference ID. To get the
card, visit any of the distribution
centers within 14 days after
completing the application.